Volunteer volunteer roles in brixton, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
We need dedicated volunteers to work at our Finchley Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.
About Octavia Foundation Shops
We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.
What are we looking for?
We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.
Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.
Job Type: Volunteer
Pay: n/a
Benefits:
- Travel Expenses claimable
- Store discount
Flexible language requirement:
- English not required
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
- Weekends only
Work Location: In person
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At a glance
Raise awareness and promote the work of The Maypole Project by attending local events and giving talks about the charity’s work.
What will I do?
- Deliver talks and presentations to local organisations and community groups e.g. WI, Round Table, Rotary, schools, multi-faith groups etc.
- Attend cheque presentations and officially thank donors for their support.
- Keep up to date with current work and projects at The Maypole Project.
- Encourage individuals, local organisations and groups to fundraise and/or volunteer on behalf of The Maypole Project.
- Co-ordinate information stands at local events on behalf of The Maypole Project, providing information on the charity’s work.
- Distribute leaflets and posters for local organisations and businesses to display.
- Full training will be given in this role and all materials, posters, leaflets etc. will be provided .
Time commitment
Specific times will be agreed depending on the volunteer’s availability. A willingness to work unsociable hours e.g. morning assemblies, early evening meetings and weekends would be appreciated.
Responsible to
Fundraising Manager
Location
Out and about in your local community and surrounding area in South London and Kent.
What will I gain?
- Opportunity to meet a variety of new people
- Experience of marketing and fundraising in the charity sector
- Satisfaction from supporting our work with families with children with complex medical needs
- Become part of a friendly staff and volunteer team at The Maypole Project
What skills will I need?
- A good communicator with an interest/experience in speaking to an audience
- Sociable, adaptable and reliable
- Confident in using IT/PowerPoint to demonstrate our services
- Enthusiastic and positive in your support of the work of The Maypole Project
- Able to use your own initiative and work in an independent and proactive manner
- Able to travel to different events and locations at different times
About The Maypole Project
The Maypole Project provides a lifeline of support for children with complex medical needs and their whole family. We provide a range of support services to all members of the family from diagnosis through treatment and beyond.
Thanks for your interest in volunteering for The Maypole Project
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Are you great with children and enjoy supporting families in a friendly, welcoming environment? We're looking for caring and hands-on Toddler Group Support Volunteers to help make our weekly sessions warm, safe, and fun for everyone involved.
About the Role:
We offer a warm, welcoming space where all families are invited to join. Our family group brings together local parents, carers, and children under 4 for connection, play, and support. As a volunteer, you’ll help set up a welcoming space, prepare snacks, join in with crafts and play, and have friendly chats with attending families.
Key Responsibilities:
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Helping set up the space before families arrive
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Preparing light snacks and refreshments
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Chatting with parents and carers
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Joining in with crafts, story time, and play
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Supporting tidy-up at the end of the session
What You’ll Gain:
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Hands-on experience working with families and young children
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Safeguarding training provided (great for CVs and future jobs!)
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Be part of a supportive and kind volunteer team
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You’re welcome to bring children under 4 with them to the group
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Richmond and Kingston Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Sense is a national charity dedicated to supporting children and adults who are deafblind or have complex disabilities, along with their families, to lead fulfilling lives. We believe in inclusivity, ensuring that everyone, regardless of their disability, has the opportunity to engage fully in life's experiences.
About the role
As an Administration Support Volunteer, you’ll work closely with the Trading Support Team, getting involved in a range of administration tasks and team projects. Your role will help support our shops and our team based in Crayford.This volunteering role would suit someone who is organised and enjoys getting involved in a variety of tasks and activities.
You’ll help support our shops by:
- Organising and maintaining both digital and paper-based files.
- Supporting internal and external communications, such as responding to emails or taking phone calls.
- Supporting to prepare letters, presentations and reports.
- Accurately inputting and updating information in spreadsheets and databases.
- Keeping an eye on supplies and helping us stay well stocked and ready to serve our shops.
- Assisting with social media, with a focus on our Facebook pages.
- Supporting team projects and helping with ad-hoc admin tasks as they come up.
This role would suit you if you’re:
- Organised with a high level of attention to detail.
- Friendly and able to communicate, both written and verbal.
- Comfortable using Microsoft Office (Word, Excel, Outlook).
- Proactive, reliable and happy to work independently or with others.
- Able to handle sensitive information with care and confidentiality.
- Respectful of others and their diversity.
- Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.
What Sense Offers
- Full training with ongoing support and guidance from the Sense team.
- The opportunity to develop new skills and knowledge.
- The chance to meet people from a wide range of backgrounds.
- The opportunity to share your existing skills and experience to benefit others.
- The opportunity to make an important contribution to Sense and the people we support.
- A reference for other paid or voluntary work (available on request).
- Reasonable expenses will be reimbursed (as agreed with your manager).
Sense Values
We include. We collaborate. We find a way. We challenge. We celebrate.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
General Election Volunteer
We’re the MS Society – a community of people living with MS, volunteers, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Join us today so that together we can stop MS.
The UK General Election is on Thursday 4 July 2024. It’s an opportunity for us to campaign on the issues that matter most to people living with MS. And to engage with candidates across all political parties. We’re asking all our volunteers and local groups to make sure every candidate knows how they can speak up for MS, if they’re elected.
What you need for this role
Access to the internet, via laptop, mobile or tablet
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
We need dedicated volunteers to work at our Brompton Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.
About Octavia Foundation Shops
We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.
What are we looking for?
We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.
Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.
Job Type: Volunteer
Pay: n/a
Benefits:
- Travel Expenses claimable
- Store discount
Flexible language requirement:
- English not required
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
- Weekends only
Work Location: In person
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Camden Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Lambeth and Southwark Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RollaDome All Skate is looking for a proactive and motivated Volunteer Admin Assistant to support our charity’s administrative operations. This volunteer position offers valuable experience in administration, volunteer coordination, and event management. You’ll assist with bookings, data management, and communication tasks.
Expenses will be reimbursed for any out-of-pocket costs related to your role.
Key Responsibilities
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General Admin: Handle inquiries, emails, and record-keeping.
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Booking Management: Manage membership and attendance records.
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Data Entry: Maintain up-to-date data for reports.
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Volunteer Coordination: Assist in recruiting and scheduling volunteers.
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Event Support: Help organize and assist during community events.
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Inventory: Track stock and deliveries for events.
Skills & Qualifications
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Strong attention to detail and organizational skills.
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Good communication skills (written and verbal).
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Ability to multitask and stay organized.
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Proficient in Microsoft Office.
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Experience in admin or volunteer coordination is a plus.
Commitment
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Minimum 15 hours per week, with flexible hours.
Benefits
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Gain valuable experience in a nonprofit setting.
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Develop skills in administration, volunteer coordination, and event management.
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Expenses reimbursed for role-related costs.
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Contribute to programs that have a positive impact on the community.
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Here’s 5 reasons you’ll love to volunteer in our shops:
1. It's fun
2. It's flexible
3. You'll learn and share skills
4. You'll be making a difference
5. You'll work with a great team
We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.
Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.
Volunteering in the shop
Mary's Living & Giving for Save the Children is unique - a vibrant result of the generous gifts of local individuals and companies being turned around by the skills and passions of volunteer teams, to create a destination retail experience. Selling womenswear, menswear, shoes, and bags to household goods, our shops can be found in the London villages and bring in vital funds for Save the Children.
Our Fulham Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.
It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.
Why volunteer with Save the Children?
In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.
Skills and experiences we seek
We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.
We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.
What happens next?
After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).
How to apply
Express your interest on email via the apply button.
Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Wandworth Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Saturday 21st June 2025
Volunteer at WWF-UK’s Great Wild Walk
Join us for a day of nature, community, and conservation!
WWF-UK’s Great Wild Walks are inspiring fundraising events set in some of the UK’s most beautiful landscapes. As a volunteer, you’ll play a vital role in making these events a success—supporting walkers, cheering them on, and helping raise crucial funds for WWF’s global conservation work.
Volunteer Roles
Roles are assigned on the day, but here’s what you might be doing:
- Event Village Volunteer: Greet participants, hand out t-shirts and medals, support recycling stations, and help create a welcoming atmosphere.
- Route Marshal: Guide and cheer on walkers along the route, ensuring they stay on track and feel encouraged.
- Back Marker: Walk the full 10-mile route behind the last participants, offering support and removing signage as you go.
What You’ll Receive
- A WWF t-shirt to wear on the day
- Light refreshments
- A full event-day briefing
- Pre-event communications with all the key info
What to Bring
- Weather-appropriate clothing and sturdy footwear
- A fully charged mobile phone
- A reusable water bottle
- Sun cream
We aim to make our volunteer roles inclusive and will do our best to accommodate any access needs. Volunteers under 18 must be accompanied by an adult.
Why Volunteer?
- Meet like-minded people who care about the planet
- Gain valuable event experience
- Support WWF’s mission to protect nature and wildlife
To sign up, please visit our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overall purpose
Our Youth Club helps young people with complex medical needs and/or special educational needs to build confidence and develop independence and life skills. The Youth Club assistant will help the Activity Leads deliver our youth club for these young people and their siblings.
What will you do?
- Assist with various sports and leisure activities (e.g. table tennis, bowling, climbing), supporting the young people attending the club to participate
- Work with young people 1:1 or in small groups
- Help set up and clear away at the beginning and end of the sessions
- Participate in a briefing and de-briefing session before and after the club to help evaluate the skills, strengths and weaknesses of the young people after each session
- Help with any special projects the young people would like to do
- Attend initial training (half day)
- Attend a 1 hour supervision monthly meeting
- Liaise with the Youth club Lead in case of questions/difficulties
- Follow The Maypole Project policies and guidelines at all times whilst volunteering
Responsible to
Phil Price (Activities Manager)
Location
Activities currently take place across the Bromley borough with regular outings to leisure facilities across South East London.
Time Commitment
Youth club takes place every week on Thursday evenings.
Benefits to the Volunteer
- High quality training and support
- Experience of working with children with disabilities
- Experience in the field of youth development
- Become part of a friendly staff and volunteer team at The Maypole Project
About The Maypole Project
The Maypole Project provides a lifeline of support for children with complex and life threatening illnesses and their whole family. We provide a range of support services to all members of the family from diagnosis through treatment and beyond.
Person Specification
Education & qualifications
- Good general education (essential)
- Coaching qualifications and badges (desirable)
- Counselling, and/or childcare qualifications (desirable)
- First Aid training (desirable)
Previous experience
- No previous experience is required as training is provided (essential)
- Experience of working with children and young people (desirable)
- Experience of sports training with children of mixed ability (desirable)
- Working with people from a diversity of backgrounds (desirable)
- Working with diversity of disability in families (desirable)
Skills & knowledge
- Good communication and interpersonal skills (essential)
- Teamwork skills (essential)
- Knowledge of disability and how it can impact on families (desirable)
Attributes
- Self-motivated (essential)
- Able to work flexibly (essential)
- Approachable (essential)
- Ability to empathise with families in difficult situations (essential)
- Discreet and able to adhere to confidentiality procedures (essential)
- Commitment to equal opportunities and a non-judgmental attitude (essential)
- Reliable and punctual (essential)
Thanks for your interest in volunteering for The Maypole Project
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

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