Volunteer volunteer roles in cramlington, northumberland

BABY BASICS NORTHAMPTON

Trustee Recruitment 

Volunteer role 

An exciting opportunity to volunteer your skills to support a much-needed local charity working across Northamptonshire. 

Baby Basics Northampton is a registered charity that provides moses basket starter packs to parents with new babies in Northamptonshire, via referrals from healthcare professionals and local agencies. 

The charity is in its 12th year, and ready to grow in line with community demand for our vital service.  We are recruiting new Trustees, to join the Board to ensure this much-loved local charity thrives as it increases both its reach and impact.

If you believe you could make a difference, we’d really like to hear from you.

Areas of special interest to us include experience of: 

Health/NHS Sector

Fundraising

Marketing & Communications

Charity board experience is desirable but not as important as a desire to make a positive contribution to the wider community.

Trustees are expected to attend monthly meetings, preferably in person, and a full induction will be provided.  In addition to board meetings, we encourage Trustees to visit and occasionally support the small staff team at the Baby Basics Northamptonshire office.

Please send your CV and cover letter outlining your relevant skills, experience and interest in joining the Board of Trustees.

If you are interested in applying but would like to have an informal conversation to find out a little more, we are very happy to facilitate that. 

Thank you for your interest. 

Are you a Polish speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals in the UK’s Polish-speaking community experience loneliness and social isolation. By giving just a small amount of your time each week, you can make a big difference — offering companionship and a friendly voice in their native language.

What is the Talking Bubble Project?

A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular conversations, you’ll help build friendships, brighten someone’s day, and offer emotional support — especially for those more comfortable speaking Polish.

Why volunteer with us?

✔ Support members of the Polish-speaking community in the UK
✔ Make a real difference in someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Boost your own sense of fulfilment and purpose

✅ What’s required?

✔ Completion of online Safeguarding Adults Level 2 training (funded by us)
✔ A DBS check (also fully funded by us)
✔ A kind and compassionate approach, and a willingness to engage in friendly conversations

How to get involved:

Apply through the CharityJob website — no previous experience needed.
This opportunity is open to UK residents only.

Help us bring connection and kindness to the Polish-speaking community across the UK!

Ready to make a difference to a young person's life? Team Up is seeking dynamic volunteer to help transform the lives of disadvantaged pupils by improving their grades and building confidence in their learning.

We are looking for inspirational role models who will tutor Maths or English on one of our 12-week online progarmmes, starting mid-September 2025,

You will be matched with a small number of pupils and provide them with the academic support, encouragement and inspiration they need to get back on track. The pupils on our online programmes have had some disrupted schooling due to personal circumstances and our tuition programmes aim to build not just academic strength, but confidence and positivity towards learning as well. 

All our volunteer tutors receive full training, lesson resources and support from a qualified teacher / team manager throughout their placement.

Practical Considerations:

• Tutors can choose between between two online programmes: Tuesday mornings from 11:30am till 12:45pm or Tuesday afternoons from 16:45 till 18:00.
• The start date of both programmes is Tuesday 16th September 2025 and the final sessions are on Tuesday 9th September 2025.
• Sessions are 60 minutes and take place via Teams. Tutors are expected to be online 15 minutes prior to their session. There is a 15-minute debrief with your progarmme manager after each session.
• This role requires you to undergo a free of charge enhanced DBS check, which will be arranged by Team Up.

We are looking for:

• Strong grades in English or Maths
• Experience working with young people
• Committed, organised and patient individuals 
• Good interpersonal skills when dealing with pupils
• Individuals who are passionate about social mobility and helping to reduce the education attainment gap

Our volunteers love building a rapport with each pupil, seeing pupil growth, and personal confidence increase across the 12 week programme. By the end of the programme, you will see how the support you give has enabled a young person to not only improve their grades, but also build long term resilience. 

Alongside this meaningful experience, you will also be able to attend our employability seminars, as well as receiving a personalised reference upon completion.

Empact

Empact is a media and technology company that transforms audience empathy into tangible action by equipping filmmakers, brands, and nonprofits with custom digital campaigns and engagement data for sustainable impact.

Independent filmmakers are creating some of today's most urgent social and environmental stories, yet they're trapped in a broken system. With public funding shrinking and private investment consolidating around blockbuster IP, Hollywood has narrowed its focus to the "three Cs": celebrities, cults, and crime. Fewer than 1% of films secure traditional distribution, leaving creators of meaningful content to navigate self-distribution alone—managing marketing, outreach, impact tracking, and community building on top of their creative work. It's exhausting and unsustainable. Meanwhile, audiences are ready to act. Research shows 84% of viewers believe films have changed their lives, with 80% willing to engage in related movements. Yet less than 1% of media includes clear calls-to-action, creating what we call the "action gap"—millions of people feeling moved but lacking accessible pathways to channel that energy into real change. This media crisis directly undermines three critical UN Sustainable Development Goals: SDG 16 (Peace, Justice and Strong Institutions) suffers when diverse voices are silenced by industry gatekeeping, weakening the information ecosystem democracies need to thrive. SDG 10 (Reduced Inequalities) is stalled when only well-funded stories reach audiences, while grassroots narratives from marginalized communities struggle for visibility. SDG 17 (Partnerships for the Goals) remains elusive without platforms that connect storytellers, audiences, nonprofits, and communities around shared causes. When traditional institutions fail to support stories that matter, communities must carry them forward. The data is clear: films with call-to-actions see a 200% surge in outreach to related nonprofits. Empact captures this intent for good, transforming entertainment into a catalyst for the partnerships and action the SDGs require.

Empact is where powerful stories meet meaningful action. We are a media and technology company empowering filmmakers, nonprofits, and brands to drive real-world change through an all-in-one digital impact campaign platform. We remove the technical and logistical barriers that prevent momentum from building beyond the screen, enabling creators and mission-driven organizations to launch campaign sites where viewers can host screenings, connect with vetted nonprofits, and take meaningful action.

Social Media Marketer

Volunteer Role Description (remote, unpaid)

• Assist in creating engaging content for social media platforms (Instagram, Youtube, LinkedIn, Facebook, and TikTok).
• Design graphics, write captions, and curate impactful stories that align with Empact’s voice and mission.
• Develop strategies to increase followers, engagement rates, and overall platform growth.
• Identify opportunities to collaborate with influencers, partners, and media creators to amplify Empact’s reach.

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

1-2 months

Do you envisage a world free from animal suffering?

As a Grassroots Organiser, you will play a pivotal role in making this vision a reality by organising campaign events and actions in your local area and bringing together a community of like-minded people to advocate for animals.

Why join The Humane League?

We exist to end the abuse of animals raised for food. We do this through delivering corporate-focused and legislative campaigns, demanding better animal welfare with an effective and pragmatic approach.

The actions and events you organise will place vital pressure onto our corporate targets and open the eyes of the general public to the truth of factory farming. You will be a key player in reducing animal suffering and bringing an end to the worst and most widespread abuse of animals raised for food.

Watch this short video to find out what volunteering with us is like!

As a Grassroots Organiser, you will change animal lives by:

• Organising events and actions in your local area
• These will include peaceful protests, public outreach, social meet-ups and leafleting.
• Ideally you will organise 1 event every 1-2 months
• We will provide you with all the support and materials you need, as well as covering relevant expenses
• Growing a community of advocates by promoting your events and encouraging others to join you, bringing people together for the animals to create change
• Joining us at national events organised by staff team
• Taking campaign actions remotely, such as writing emails, letters and social media actions
• And much more!

If you’re excited by the prospect of leading and organising effective actions at a local level, all while making a genuine difference to animals, this is the role for you.

You will be supported directly by THL staff members who will steward you throughout your time with us, including a full onboarding process to get you started. No prior experience is needed and we’ll give you everything you need to build your skills and take action.

There is no set time commitment for this role, all we ask is that you can organise at least 1 event every 1-2 months. On average, it takes around 4-6 hours to deliver an event (including planning and delivery).

Whether you're retired, working full time, a student, or somewhere in between - we would love to welcome you to our community.

PLEASE NOTE: We aim to get you started within 2 weeks of your application, so please ensure this is the right time for you to onboard with us.

Position Summary:
Leads end-to-end Talent Acquisition (TA) and Onboarding functions, driving strategies to attract, hire, and seamlessly integrate top talent. Manages Team Leaders for Talent Acquisition and Onboarding, ensuring alignment with workforce plans, compliance, and candidate/employee experience excellence.

Key Responsibilities:

Strategic Talent Leadership

• Develop and execute TA and Onboarding strategies to meet current and future workforce needs, including diversity hiring goals and skills gap mitigation.

• Partner with senior leaders to forecast talent demands, refine employer branding, and align processes with business growth objectives.

Team Management & Development

• Directly manage Team Leaders: Talent Acquisition (recruitment focus), Team Leaders: Onboarding (documentation readiness), and the Workforce Planning Team, providing coaching, mentorship, and performance oversight.

• Foster collaboration between the TA, workforce planning, and Onboarding teams to ensure seamless handover from hire to Day 1 readiness.

Recruitment Excellence

• Oversee sourcing, selection, and offer management processes, ensuring efficiency (e.g., time-to-fill ≤30 days) and quality of hire.

• Optimise the use of tools and metrics to drive data-driven recruitment decisions.

Onboarding & Documentation Readiness

• Ensure flawless onboarding processes, including right-to-work checks, contract execution, and pre-employment compliance (e.g., UK right-to-work, GDPR).

• Audit onboarding documentation for accuracy and audit readiness, addressing gaps in collaboration with Legal and Talent Advisory.

Compliance & Risk Mitigation

• Ensure adherence to employment laws, data protection regulations, and internal policies across TA and Onboarding.

• Resolve escalated issues (e.g., background check discrepancies).

Stakeholder Collaboration

• Partner with diverse stakeholders to streamline onboarding logistics (e.g., system access, equipment provisioning).

• Advise senior leadership on talent market trends, competitor insights, and process innovations.

Requirements:

• Education & Certification: CIPD Level 5 qualification or equivalent (e.g., Bachelor’s degree in HR Management, SHRM-CP, or PHR certification).

• Experience: 8+ years in talent acquisition and onboarding, with 3+ years managing multi-functional teams (TA and Onboarding).

• Technical Expertise: Proficiency in relevant systems and programmes.

• Legal Knowledge: Mastery of UK employment law, right-to-work requirements, and GDPR compliance.

• Leadership Skills: Ability to mentor leaders, resolve cross-functional conflicts, and drive process improvements.

• DE&I Focus: Track record of designing inclusive hiring and onboarding practices for underrepresented groups.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Volunteer Board Member (California Only) – HELPING CHILDREN INC (Remote)

Organization: HELPING CHILDREN INC
Location: Remote (Must reside in California, USA)
Type: Volunteer Position – Board of Directors
Time Commitment: Approx. 4–6 hours/month
Start Date: Immediate

About HELPING CHILDREN INC:
HELPING CHILDREN INC is a nonprofit organization committed to empowering children globally through education, health, and rights-based initiatives. We are a California-registered 501(c)(3) nonprofit with a growing presence in Sri Lanka, Ukraine, and other regions.

Volunteer Opportunity – Board Member (California Resident Only):
We are seeking a dedicated and reliable Volunteer Board Member who lives in California to join our U.S. Board of Directors and support the operational and legal representation of our organization.

Key Responsibilities:

• Act as an authorized representative of HELPING CHILDREN INC in the State of California.

• Assist with opening and managing a U.S.-based bank account on behalf of the organization.

• Participate in virtual board meetings and strategic planning discussions.

• Sign official documents and complete state/federal filings as needed.

• Provide guidance on compliance and administrative matters relevant to California-based nonprofits.

• Support fundraising and public engagement efforts, when possible.

Qualifications:

• Must be 18 years or older and currently reside in California.

• Familiarity with nonprofit operations or willingness to learn.

• Strong communication and organizational skills.

• Commitment to the mission and values of HELPING CHILDREN INC.

• Ability to represent the organization with professionalism and integrity.

Preferred (not required):

• Experience with nonprofit banking, governance, or legal compliance.

• Background in law, finance, or public administration.

Benefits:

• Opportunity to make a real impact in the lives of children globally.

• Gain nonprofit board leadership experience.

• Receive a letter of recommendation and volunteer certificate upon request.

• Flexible remote work with meaningful purpose.

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

Join us in leading positive change!

About the position

The IT support role is vital to the organisation, as they will have the responsibility for the maintenance of the technical appliances used in the organisation. The IT support will not be required to come in on a weekly basis, but upon request as for when it is needed. The main tasks for the IT support will be reassuring all technical appliances are updates, responding to potential breakdowns and assuring electrical safety. Technical skills are required, in addition to flexibility, as they would need to quickly respond to potential breakdowns etc.

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Ensure all computers and other electrical equipment is updated.

• Ensure the safety of electrical equipment.

• Respond to breakdowns of electrical equipment.

• Assist in the functions of IT-packages.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• IT skills

• Health and Safety of electrical equipment

• Knowledge about different IT-packages

• Has ability to deliver tasks in a timely manner

• Handles difficult situations well

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Overview

In partnership with a second, and possibly third Leader, you will lead a Fire (Group) of 8-12 Young
Explorers. As the Adventure Leader you will be responsible for the adventurous activities of the
Fire during the expedition programme, within the parameters set by the Chief Leader, and where applicable the Senior Adventure Leader.

We are looking for applicants who are:

• Able and passionate about leading, inspiring, and facilitating sessions with young people.
• Comfortable spending extended periods in remote and sometimes harsh environments.
• Able to commit to all pre-expedition training events. 

As a charity, all Leader positions are undertaken on a voluntary basis and Leaders join for the intrinsic value of adventure, education, and personal development of young people. 

About QuilomboUK

QuilomboUK is a dynamic organisation that fosters diversity, equity, inclusion (D&I), and social justice. We believe in a People First approach, ensuring our strategies and operations align with our mission to create equitable workplaces and communities. Join us during this exciting phase of growth as we amplify our impact through innovative people practices.

Role Overview

As a People Partner, you will play a pivotal role in shaping our organisational culture by driving initiatives in organisational development, change management, employee engagement, and recognition. You’ll act as a strategic partner to all departments, ensuring their goals align with our People First philosophy. This role is ideal for someone passionate about social justice, D&I, and building inclusive environments where every voice matters.

Key Responsibilities Organisational Development & Change Management

• Design and implement OD initiatives to enhance team effectiveness, agility, and alignment with QuilomboUK’s mission.
• Lead change management projects, ensuring smooth transitions during organisational growth or restructuring.
• Develop strategies to foster leadership capabilities and a culture of continuous learning.

Employee Engagement & Recognition

• Create innovative engagement programs (e.g., surveys, focus groups) to elevate employee voice and belonging.
• Design recognition frameworks that celebrate contributions aligned with our values, especially in D&I and social justice.
• Analyse engagement data to identify trends and recommend actionable improvements.

People Partnership & Collaboration

• Partner with department leaders to integrate People First strategies into their operations and objectives.
• Provide coaching to managers on inclusive leadership, conflict resolution, and team dynamics.
• Ensure departmental policies reflect QuilomboUK’s commitment to equity and social justice.

Diversity, Equity, Inclusion & Social Justice

• Embed D&I principles into talent processes, from recruitment to career development.
• Lead initiatives that advance social justice internally (e.g., ERGs, bias training) and externally (community partnerships).
• Track and report on D&I metrics to measure progress and identify gaps.

Compliance & Best Practices

• Stay updated on employment law and HR trends, ensuring compliance while advocating for progressive practices.
• Promote a culture of accountability and inclusivity through equitable policies.

Qualifications

• Experience: 5+ years in HR, organisational development, or as a People Partner, ideally in mission-driven sectors.
• Skills:
• Expertise in change management, engagement strategies, and OD frameworks.
• Strong stakeholder management and communication skills.
• Proficiency in HR analytics and project management.
• Knowledge: Deep understanding of D&I practices, employment law, and social justice principles.
• Alignment: Passionate about QuilomboUK’s mission and values.

Personal Attributes

• A champion for equity and inclusion, with empathy and cultural competence.
• Adaptable and resilient in fast-paced environments.
• Proactive problem-solver with a collaborative spirit.

Why Join QuilomboUK?

• Impact: Drive meaningful change in D&I and social justice through your work.
• Culture: Join a supportive, inclusive team where innovation and authenticity thrive.
• Growth: Opportunities for professional development in a scaling organisation.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Let’s build a more equitable future together. ��✊��#PeopleFirst #SocialJustice #DiversityAndInclusion

Job Title: Talent Advisor
Location: Remote
Department: People & Culture
Reports To: Manager: Talent Advisory

About QuilomboUK

QuilomboUK is a visionary organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we strive to create workplaces where everyone feels valued, respected, and empowered. Join our People & Culture team to drive meaningful change through equitable HR practices and a culture of belonging.

Role Overview

As a Talent Advisor, you will be a frontline advocate for fair and inclusive employee relations (ER) practices at QuilomboUK. You’ll manage ER cases, guide managers through complex performance and disciplinary matters, and contribute to building a positive workplace culture through proactive strategies. Your work will ensure HR policies and processes align with our mission, legal standards, and social justice values. This role is ideal for a detail-oriented professional passionate about resolving conflicts equitably and fostering an environment where everyone thrives.

Key Responsibilities

Employee Relations (ER) Case Management

• Handle end-to-end ER cases, including grievances, disciplinaries, absence management, and performance issues, ensuring fairness, transparency, and compliance.

• Advise managers on ER processes, providing coaching on conflict resolution, documentation, and equitable decision-making.

• Document case outcomes meticulously and identify trends to recommend preventative measures.

Investigations & Compliance

• Support complex workplace investigations, gathering evidence, interviewing stakeholders, and drafting reports in collaboration with the Manager: Talent Advisory.

• Ensure all ER outcomes comply with UK employment law, organisational policies, and QuilomboUK’s D&I principles.

• Mitigate organisational risk by maintaining accurate records and escalating high-risk issues promptly.

Workplace Culture & Engagement

• Design proactive ER initiatives (e.g., manager training on bias-free feedback, mediation programs) to promote a positive, inclusive culture.

• Partner with the People & Culture team to embed restorative practices and psychological safety in conflict resolution.

• Contribute to engagement surveys and action plans to address systemic employee well-being issues.

Policy Development & Implementation

• Collaborate with the Manager: Talent Advisory to design, update, and implement HR policies that reflect QuilomboUK’s values, culture, and legal obligations.

• Communicate policies clearly to employees and managers, ensuring accessibility and understanding across all levels.

• Monitor policy effectiveness and propose adjustments to align with evolving organisational and social justice goals.

D&I Integration

• Apply a D&I lens to all ER processes, ensuring marginalised voices are heard and outcomes address systemic inequities.

• Advocate for inclusive practices in performance management, such as culturally sensitive feedback frameworks.

• Support initiatives that advance QuilomboUK’s external social justice partnerships and internal equity goals.

Qualifications

• Experience: 2+ years in HR or employee relations, with hands-on experience managing disciplinary, grievance, and performance cases. Exposure to mission-driven or D&I-focused organisations is preferred.

• Skills:

  • Strong knowledge of UK employment law and ER best practices.

  • Ability to navigate sensitive conversations with empathy, discretion, and cultural competence.

  • Excellent written and verbal communication skills for policy drafting and stakeholder guidance.

  • Proficiency in HRIS systems and case management tools.

• Knowledge: Understanding D&I frameworks, restorative justice principles, and trauma-informed HR practices.

• Alignment: Commitment to QuilomboUK’s mission and passion for social justice.

Personal Attributes

• Fair-minded and principled, with a strong ethical compass.

• Collaborative team player who builds trust with employees and leaders alike.

• Proactive problem-solver who balances empathy with organisational needs.

• Resilient under pressure, with the ability to manage multiple priorities calmly.

Why Join QuilomboUK?

• Purpose-Driven Work: Tackle ER challenges through a social justice lens, directly impacting equity in the workplace.

• Growth: Develop expertise in equitable HR practices with mentorship from inclusive leaders.

• Culture: Join a team that values authenticity, courage, and collective growth.

Location:Remote

Time commitment:Flexible

Duration:Ongoing (flexible)

Start date:                      October 2025

Application deadline:15 September 2025

1.Our vision

At the International Companion Animal Management Coalition (ICAM), we're driving a global transformation in dog and cat welfare. Our focus is on free-roaming animals - those often labelled as strays or street dogs and cats.

With our global reach, credibility, and expertise, we're not just envisioning change - we're making it happen. Our approach is rooted in science, collaborating with leading academics to ensure our work is always evidence-led.

Through policy work, advocacy, and knowledge exchange, we're transforming lives, one paw at a time. Our coalition unites some of the world's most respected animal welfare organisations, including:

• Humane World for Animals
• RSPCA
• World Small Animal Veterinary Association
• World Animal Protection
• Four Paws
• Dogs Trust
• International Cat Care
• Global Alliance for Rabies Control
• Battersea

Together, we're creating a world where every companion animal lives a life worth living. 

2.About the Positive Cities campaign

Positive Cities is a new global initiative from ICAM, launched at UN-Habitat’s World Urban Forum in November 2024, to support cities in taking practical action for vulnerable street dogs and cats. By signing the Positive Cities pledge, city leaders commit to a series of steps that improve animal welfare, make communities safer, and support the wellbeing of both animals and people.

The campaign is still in its early stages – and strong, thoughtful design will play a vital role in how it's understood, shared, and supported around the world.

3.The Opportunity

We’re looking for a Graphic Designer to help shape the look and feel of ICAM’s online presence and our global Positive Cities campaign. Your work will include creating logos, icons, and visuals for our websites, reports, and digital publications – with a special focus on designs that feature dogs and cats in ways that are creative, honest, and compelling.

You don’t need formal qualifications or agency experience, but you should have a good visual eye and feel confident in your graphic design skills. Whether you’re self-taught, a student, a hobbyist with a strong portfolio, or an early-career professional, we’d love to see what you can do. Proficiency in tools like Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, or similar is important, along with a good eye for layout, colour, and composition. A basic understanding of things like file formats and resolution is helpful too.

This is a great chance to make a real impact, contribute to an international campaign, and take creative ownership of designs that will be seen by cities, NGOs, and animal advocates around the world.

4.Why ICAM

ICAM is a small but influential international coalition working to improve the lives of companion animals through collaboration, evidence-based policy, and practical support. This voluntary opportunity offers:

·A supportive and friendly environment with space to be creative.

·The chance to shape the look and feel of a campaign launched on the world stage.

·Flexibility – no fixed hours or expectations; you decide what time you can offer.

·Full reimbursement of any agreed expenses.

·Optional opportunities to explore other areas of ICAM’s work and access learning or training resources in areas such as advocacy, policy, communications, or animal welfare.

5.How to Apply 

Please send the following to Patrick Gerard at Patrick [at] icam-coalition [dot] org:

• A CV (maximum 2 pages) highlighting your experience with graphic design, including any relevant tools or projects.
• A short cover letter (maximum 1 page) telling us why this role interests you and what you’d bring to it.
• You're very welcome to include a few samples of your work or a portfolio – especially anything featuring icons, illustrations, or animals.

If you’re unsure whether your background or experience is the right fit, feel free to get in touch and ask – we’re happy to hear from anyone with the right skills and a passion for design.

6.Our Commitment to Equality and Diversity 

ICAM recognises that companion animal welfare is a global concern that affects people from all walks of life. We encourage applications from all qualified individuals, regardless of race, age, disability, gender, gender reassignment, sexual orientation, religion or belief, pregnancy and maternity, marriage, or civil partnership. Our strength lies in the diversity of our coalition and the varied perspectives they bring to our mission.

7.Location

This is a remote voluntary role, so you can be based anywhere in the world. All you need is an internet connection.

Overview

In partnership with a second, and possibly third Leader, you will lead a Fire (Group) of 8-12 Young Explorers. The Knowledge Leader should combine science and creative activities to help Young Explorers better understand the unique wilderness they explore, and develop curiosity for the future. To achieve this, it is the responsibility of the Senior Knowledge Leader, Knowledge Leaders and the collaboration of all leaders to design and deliver a programme of inspirational, educational projects.

We are looking for applicants who are:

• Able and passionate about leading, inspiring, and facilitating sessions with young people.
• Comfortable spending extended periods in remote and sometimes harsh environments.
• Able to commit to all pre-expedition training events. 

As a charity, all Leader positions are undertaken on a voluntary basis and Leaders join for the intrinsic value of adventure, education, and personal development of young people. You do not have to fundraise to lead on our expeditions.

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.