Volunteer volunteer roles in dorking, surrey

Lead a dynamic, mission-driven charity at a pivotal time in its development. As Chair of Trustees, you’ll play a central role in shaping the future of the Surrey Hills Society – championing one of England’s most treasured National Landscapes.

This is a unique opportunity to lead a passionate and growing charity dedicated to conserving, enhancing and celebrating the Surrey Hills National Landscape. You’ll work closely with trustees, our small team and volunteers to provide strategic direction, strengthen governance, and grow the Society’s reach and impact. Ideal candidates will bring senior leadership experience, strong communication skills, and a collaborative approach to chairing a diverse and committed Board.

About Children With Voices
Children With Voices is a dynamic charity focused on empowering children and young people through creative projects, advocacy, and education. Our mission is to give young voices the platform they deserve, supporting them in building confidence and fostering positive change in their communities. As we continue to grow and expand our impact, we are looking for an experienced Senior Human Resources Manager to join us in a volunteer capacity to lead and shape our HR strategies.

Role Overview
We are seeking a proactive and experienced volunteer to take on the role of Senior Human Resources Manager. This is a remote, volunteer position with the option to attend our office, located in Hackney, London, for those who prefer occasional in-person meetings. In this role, you will be responsible for developing and overseeing the HR strategy, policies, and processes that support our staff and volunteers, ensuring that Children With Voices remains a supportive and inclusive workplace.

The ideal candidate will bring substantial HR experience, excellent leadership abilities, and a genuine passion for making a positive impact on the lives of children. You will work closely with the senior management team, providing strategic HR guidance and supporting the growth of the organisation.

Key Responsibilities

1. Strategic HR Leadership

   • Develop and implement HR strategies that align with Children With Voices’ mission and values.

   • Advise the CEO and senior management team on HR-related issues, ensuring the HR function supports the organisation’s objectives.

   • Cultivate a positive, inclusive, and supportive workplace culture in line with the organisation’s ethos.

2. Recruitment and Onboarding

   • Oversee and lead the recruitment process, ensuring the organisation attracts and retains talented individuals who are passionate about our cause.

   • Manage onboarding procedures for new staff and volunteers to ensure a smooth integration into the organisation.

3. Employee Relations and Compliance

   • Provide expert advice on employee relations matters, ensuring fairness and compliance with UK employment law.

   • Offer guidance on disciplinary and grievance procedures and ensure that these processes are conducted fairly and in accordance with best practice.

   • Develop, implement, and maintain HR policies and procedures to ensure consistency and fairness across the organisation.

4. Training and Development

   • Identify opportunities for training and development that will enhance the skills of both staff and volunteers.

   • Promote continuous professional development and support leadership initiatives.

   • Ensure that staff and volunteers have access to the necessary tools and resources to succeed in their roles.

5. Wellbeing and Staff Engagement

   • Lead initiatives to promote the wellbeing and mental health of all staff and volunteers.

   • Develop and implement staff engagement programmes to foster a motivated, satisfied, and high-performing workforce.

6. HR Operations and Administration

   • Oversee the day-to-day HR administration, including maintaining accurate records, supporting payroll processing (where relevant), and ensuring that employee benefits are effectively managed.

   • Develop HR reports and provide insights to support decision-making.

   • Ensure all HR activities are managed efficiently and with the highest level of confidentiality.

Key Requirements

• Experience:

  • Proven experience in HR management, with a strong understanding of employment law and best practices.

  • Experience in managing employee relations, performance management, recruitment, and organisational development.

  • Experience working with senior teams to implement HR strategies.

• Skills:

  • Strong leadership and communication skills, with the ability to work collaboratively and provide strategic guidance.

  • High organisational skills and the ability to manage multiple priorities in a remote working environment.

  • Sound knowledge of HR software and systems for managing HR functions.

  • Ability to work independently and remotely, with occasional in-person meetings as required.

• Qualifications:

  • CIPD Level 7 or equivalent HR qualification is desirable, but not essential.

  • A commitment to continuous personal and professional development.

Why Volunteer With Us?
This is a rewarding opportunity to make a real difference to a charity that is transforming the lives of children and young people. As Head of HR, you will play a key role in shaping the organisation’s culture and helping us build a strong, sustainable team. We offer flexibility with remote working and provide the chance to engage in impactful work that aligns with your professional HR experience while contributing to a meaningful cause.

By volunteering with Children With Voices, you will gain valuable experience and have the opportunity to network with like-minded professionals while making a tangible difference.

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift’s Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders who can run shifts and provide cover when necessary.

Leaders will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

We are particularly interested in hearing from people who are available to run a shift on the following days/hours:

• Monday to Sunday, 5pm-7pm
• Thursday to Saturday, 7pm-10pm

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. Work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

www.myblackdog.co

VOLUNTEER CASE OFFICER

Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Case Officers are a vital part of our local branch activities. They use their organisational and IT skills, sometimes along with a knowledge of engineering, to make sure their branch is best able to support people.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Processing and allocating cases which have come to the branch

• You may have engineering experience or be a skilled craftsperson, but this is not essential

• Using our online referral portal to manage and update case notes

• Attending regular meetings of the local branch

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Warm, approachable and confident to call referrers/clients to initiate discussions

• Comfortable working with people, listening to them and understanding their needs

• Able to apply our risk management system

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

You’ll also need to complete the induction checklist and a reference check.

If it works better for you, there’s a possibility this role could be done remotely.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without  your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Role Description: 

This role sits within our new Men’s Minds project, based in Hounslow. The aim of the service is to improve men’s mental health outcomes by developing a mental health network supported and directed by the voices of its members.

This will be achieved through three service strands: 1) Peer support network, 2) Psychoeducation workshops, addressing common needs of men’s mental health 3) Outreach support to raise awareness of men’s mental health and promote this service. 

The role of the Administrator Volunteer is to support the coordinator with: 

• Meet with Men’s Minds coordinator each week to discuss administrative tasks (online or in person). 

• Respond to general enquiries about the service 

• Respond to weekly emailed invitations for our Service Users and collate the results on a spreadsheet 

• With coordinator oversight, complete onboarding processes and upload to our data management software ‘Views,’ upload data related to 

• With coordinator oversight, collate and present relevant data

We are looking for someone who: 

• To be able to provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity 

• Are a non-judgmental and friendly individual who can communicate across different mediums(email, phone etc) 

• To feel comfortable engaging with people with mental health challenges / difficult life experiences, by validating strengths and experiences and using empowering language to overcome negative self-talk 

• Are empathic and understands the stigma / social bias's surrounding mental health 

• Are able to take on any ad hoc admin/support responsibilities

• We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role

What's in it for the volunteer? 

Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector. 

To apply, please send your CV and expression of interest addressing the below answers: 

Please tell us why you would like to volunteer at Men’s Minds at HFEH Mind? (minimum 50 words) 

Please share any relevant skills or experience you have for the role. This may include education, work or voluntary experience (minimum 100 words) 

Role Title- Marketing Manager (Volunteer)
Location- Remote, UK-based

Are you a strategic thinker with a passion for building marketing projects from the ground up, crafting strategies through to implementation? Youth Advantage UK is looking for enthusiastic volunteers eager to gain hands-on experience while making a meaningful impact.

Please note: This is a voluntary unpaid role. There is no direct financial compensation or future paid opportunity attached.

Key Responsibilities:

• Support the creation, development, and execution of B2B, B2C, and B2G marketing strategies.
• Assist in building and adapting comprehensive marketing plans from scratch.
• Collaborate with the fundraising team to design and deploy targeted marketing materials.
• Conduct basic market research and assist in audience segmentation and competitive analysis.
• Contribute to defining value propositions and understanding donor engagement journeys.
• Help develop and distribute digital assets across email, social media, and other communication channels.

Essential Skills:

• Interest in strategic marketing planning, positioning, and stakeholder engagement.
• Basic understanding of content creation, digital marketing, or campaign coordination.
• Strong communication and organizational skills.
• Willingness to learn about donor journeys, market targeting, and marketing analytics.
•  Familiarity with tools like Canva, PowerPoint, or Wix is a plus, but not essential.

Qualifications:

• Bachelor’s or Master’s degree (or currently pursuing one) in Marketing, Communications, or a related field.
• Strong desire to learn and contribute to real-world marketing strategy and execution.
•  Soon-to-be or recent graduates are highly encouraged to apply, this role offers hands-on experience to strengthen your portfolio and CV.

Note:

This is a volunteer, project-based position. While there is no formal contract or obligation, volunteers may request the following upon completion of their commitment(s):

•  A LinkedIn testimonial and/or written references.
• A public thankyou post on our social channels.
• Permission to list Youth Advantage UK as an employer on CV’s and LinkedIn profiles

We are always happy to recognize meaningful contributions to campaigns and strategic initiatives in way that support our volunteers’ professional development.

We are looking for enthusiastic people to join our trustee committee and help shape and deliver animal welfare in the East and South East London areas.
 

The RSPCA East London and Havering Branch aims to align its core objectives with those of the National RSPCA — specifically: to rescue, rehabilitate, rehome, and protect animals.

The RSPCA East London and Havering Branch CIO (the "Branch") is seeking to appoint new Trustees to join the Branch Trustee Committee. This is an exciting time for the Branch as we aim to grow and enhance our services across East and South East London.

What does the Branch do?

Our Branch covers postcodes within East and South East London (those beginning with E or RM). We operate boarding facilities where we care for, rehabilitate, and rehome cats rescued by RSPCA Inspectors.

We are an independent charity, working in partnership with the National RSPCA, a separate charity. Together, we deliver the RSPCA's mission — focused on frontline animal welfare and community engagement.

As an independent branch, we fundraise and manage our resources independently to deliver animal welfare services. We receive some financial support and guidance on best practices from the National RSPCA to ensure we comply with Charity Commission regulations.

Future Plans

In the coming years, our plans include:

· Developing and executing plans for sustainable income growth 

· Building out our volunteer and supporter network

These plans are continuously reviewed and developed by the Branch Trustees to ensure we focus our efforts on helping as many animals as possible.

What are we looking for?

We are looking for people from all social and cultural backgrounds with experience or skills in any of the following areas:

· Accounting

· Marketing and Communications (including social media, PR, websites)

· Fundraising (including corporate fundraising, trust fund and grant applications)

· Local community and supporter engagement

· Charity growth and development

· Veterinary or animal welfare

· Volunteer management

Alongside relevant experience, we’re looking for people who are committed to the RSPCA’s charitable objectives and share our passion for animal welfare. You should be a creative, innovative team player, bring a fresh perspective, and be able to turn ideas into action.

We are particularly interested in hearing from individuals who live or work in the areas we cover (E or RM postcodes), or who can travel to London for Branch meetings and fundraising activities.

What can we offer in return?

We offer all Trustees:

· Support from both the RSPCA team

· A platform to utilise your skills and experience to shape the charity and directly impact local animal welfare

· An opportunity to gain new skills and develop existing ones while making a real difference

· A chance to expand your professional and personal network by working with like-minded people

Practical Considerations

Please note:

· You must be based in London or can have regular access to London to join our fundraising activities

· You must be aged 18 or over and a UK tax resident to join the Trustee Committee

· You must be a member of our Branch before you are eligible to be co-opted or elected as a Trustee

· Trustees are elected for a 12-month term each year

· Reasonable expenses will be reimbursed

· Trustees must sign a Declaration of Willingness to Act and confirm they are not disqualified from being a Trustee (more information is available on the Charity Commission website)

What difference will you make?

As a Trustee, you will:

· Help shape the strategy and direction of the Branch

· Contribute your unique skills and experience to decision-making

· Work as part of a collaborative and motivated team

· Develop your own skills or pass them on to others

Together, we can make a significant impact on animal welfare in our community.

Please include also a cover letter explaining why you are interested in this role and detailing your relevant skills, knowledge, experience, and motivation.

Link Age Southwark is a vibrant local charity providing support to over 800 older people in Southwark who are feeling lonely or isolated. Our vision is for friendly local communities where older people and those living with a diagnosis of dementia can thrive in their later years.

All our volunteering opportunities are within the London Borough of Southwark, predominantly south of the borough - Camberwell, Peckham, Nunhead, Dulwich and around. 

By becoming a Digital Buddy, you’ll help bridge the digital divide, ensuring everyone can stay connected and navigate the digital world confidently. Are you able to support our service users and help build their digital skills with sessions at home on their mobile phones, tablets, or laptops? Our Digital Buddies provide up to six weekly home visits, each lasting 1-2 hours.

Some examples of what a Digital Buddy can assist with:

• Accessing online services
• Setting up a new digital device
• Mobile messaging
• Sending emails 
• Picture messaging
• Problem solving
• Staying safe online

No need to be a tech expert—support with the basics so our older friends can communicate and navigate their devices. Please note that our Digital Buddies are not able to support with online banking, advice on purchases, or fixing hardware.

Becoming a volunteer with Link Age Southwark is a fantastic opportunity to meet new people and get to know more about your local community.

We cover all reasonable expenses and we are happy to provide references for volunteers who have completed 6 months of volunteering with us.

Please note that all our volunteering opportunities are within the London Borough of Southwark, predominantly south of the borough - Camberwell, Peckham, Nunhead, Dulwich and around. 

We are looking to build our LinkedIn profile and our reach into the business world. The role will include advancing our connections and cultivating lasting relationships in communities of like minded companies. Content creation, updating on news and arranging in person meetings when needed are a key part of the role so candidates will need good communication skills, creative writing experience and be tech savvy. Although remote the team are in daily contact when needed and meet in person at major fundraising events where live updates can be posted. We are passionate about animal welfare so if you love dogs and have a creative skillset and some business flair come and join us.Saving Strays is run by volunteers only, please ensure that you are serious about volunteering and dedicating some of your free time to the charity.

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need. As a small charity, who has big plans, we can’t do it without the support of volunteers and fundraisers. That’s where you come in.

Join Our Volunteer Team as a Communications Officer and Make a Difference!

Are you passionate about animal welfare and looking for a flexible, rewarding volunteer role? Help us raise vital funds for our cause by managing and growing our Facebook group where we host monthly fundraising auctions!

As a Online Communications Officer, you’ll be at the heart of our online community, creating engaging content, highlighting auction items, and helping raise awareness for our charity. Your work will directly support our efforts to provide care, rescue, and rehoming for animals in need.

What You'll Do:

• Manage and grow our Facebook group: Keep the group active by posting engaging content that promotes our auctions and other fundraising initiatives.

• Create and schedule posts: Highlight auction items, share updates from our main charity page along with engaging relatable content to keep the group active. 

• Design eye-catching graphics: Use Canva to create appealing posts and event graphics to attract attention and engage followers.

• Engage with the community: Respond to comments, messages, and encourage group interaction to build a supportive environment. Share our group with relevant community pages and work to increase followers. 

• Develop an Auctions Newletter: Produce an exciting newsletter for our Auctions Supporters, keeping them up to date with the latest information and encouraging them to donate and take part in our monthly auctions. 

Why Volunteer with Us?

• Make a real impact: Your contributions will directly support our mission to improve the lives of animals in need. Every post you create, every auction you promote, helps us raise funds for vital care and rescue operations.

• Flexible commitment: You can volunteer from home and work around other commitments. We’re looking for around 1-3 hours per week, and while some tasks may be time sensitive the majority of the role will be flexible. 

• Support & Training: Join a small, friendly team who share your passion for animal welfare. We provide guidance and support to help you succeed in the role.

We are looking for trained or experienced Mckenzie friends to offer some scottish family law legal advice on our groups. We have a few volunteers already but they dont know scottish law.

We are looking for someone training / trained / or have experience in family courts for Scotland

Role: Director of National Impact

Job Description:
Youth Advantage UK is seeking a volunteer Director of National Impact to develop and lead its National Impact Directorate in identifying and delivering on opportunities for the organisation to grow its impact. The successful candidate will be responsible for ensuring the Directorate’s two Departments (Research and Project) produce high-quality research and related projects and events able to influence decision-making and policy on a national scale in line with the organisation’s strategic priorities. Working closely with the COO and the Policy and Ethics teams, the ideal candidate will use their prior experience to effectively guide and strengthen the organisation’s ability to enable evidence-based, national change. They should have excellent writing and speaking skills, IT literacy, and the ability to work well independently and in a team.

This role reports directly to the Chief Operating Officer.

Responsibilities:

● In line with the organisation’s strategic priorities, to lead the National Impact Directorate in designing, developing and implementing impactful research and project objectives.

● To line manage the Head of the National Impact Research Department and the Head of the National Impact Project Department, supporting them to effectively manage their own teams and to develop and implement the frameworks necessary for producing top quality research output (including academic articles) and subsequent events, campaigns and project relating to research findings and organisational strategy respectively.

● To work with HR in creating a strong National Impact Directorate composed of individuals with the appropriate skills and expertise. To ensure these volunteers are appropriately supported and trained during their period of service.

● To work alongside the Policy team to source potential commissions and influencing opportunities, shaping research and project focus and output accordingly.

● To develop short- and long-term strategies in relation to both aspects of the Directorate’s activity, ensuring that these align with the wider strategies of the organisation.

● To liaise with the Policy and Ethics teams on an ongoing basis, ensuring that their advice is incorporated into Directorate decisions and output.

● To take responsibility for relationships with key external stakeholders, at all times representing the organisation positively and professionally.

● To work on an on-going basis with the other members of the organisation’s Senior Leadership Team in determining its strategic priorities and incorporating these into the Directorate.

● To monitor, analyse and respond to external trends which impact on the organisation’s strategies and the National Impact Directorate’s activities.

● To work closely with the organisation’s Communications team in developing and implementing effective strategies to raise the organisation’s profile and impact.

● To create blogs and articles on related issues and to find and distribute information on related topics which may be of interest to the other organisation members.

● To support the Chief Executive Officer in presenting national impact strategies to Youth Advantage’s Trustees.

Requirements:

● Experience in research and planning, as well as leading key campaigns or programmes.

● High-level understanding of carrying out quality research, ideally in an area related to the organisation’s priorities.

● Excellent knowledge of a range of methods and approaches to effectively disseminating research results.

● Excellent leadership and organisational skills, with proven experience of setting priorities and motivating team members.

● Excellent writing and speaking skills.

● IT literacy, including proficiency with Microsoft Office and Google Suite.

● Ability to work well independently and in a team.

● Strong attention to detail and organisational skills.

● Ability to prioritise tasks and manage time effectively.

Benefits

● Gain valuable experience in leading a research and project team.

● Opportunity to work with a dedicated and passionate team.

● Flexible working hours.

Do you have administrative experience and looking for a meaningful way to give back? Help support our charity with your skills, so that we can support the mental health of more women at the most challenging times of their lives.

Description

We are seeking an administrative volunteer to support our charity’s operations. This role offers an excellent opportunity to contribute your skills to a meaningful cause.

What impact will you have?

Your support will help us reach more women seeking mental health support via our 1-1 counselling services.

About the role

Description

We are looking for a volunteer who can support us in creating:

Manage emails and diary management

Assist with general admin tasks

Some operational support, such as helping to organise meetings/events

Skills

· Strong organisational and digital skills

· Friendly and clear communicator

· Comfortable using email, Word/Excel

Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in Bromley and 50 + in Greenwich. Our advisors provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.

Role Summary: Provide information and signposting to older people living in Bromley and Greenwich and provide admin support to the Information and Advice Team, helping to keep the information resources up to date.

What will I be involved in?

• Answering calls and basic enquiries coming into our Information and Advice Service, full training is provided. Present and discuss information with the client in an accessible manner.
• Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
• Identify and research information relevant to the user’s situation, drawing on resources available.
• Being online and knowledgeable of Microsoft packages and the use of emails
• Liase closely with the Advice Case Supervisor, other advisors, and wider staff team. Seeking guidance and support where required.
• Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
• Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
• At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
• Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.   

What skills and qualities will I need to have?

• Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
• Good communication skills and confident at speaking to clients on the telephone
• Able to prioritise tasks with good time management skills.
• A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
• Be a good listener and have empathy with older people, being approachable and welcoming.
• Interested in learning and developing new skills required of the role. Demonstrate that you are interested in what the client has to say by communicating respect and warmth.
• Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
• Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.

Benefits of getting involved:

• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
• Committed to supporting the Information and Advice service deliver a difference to all their clients.
• Ongoing support and role training with feedback given.
• Opportunities for networking with other volunteers and being part of a wider volunteer team.
• Awareness of Age UK Bromley and Greenwich social events, services, and projects

Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.