Volunteer volunteer roles in egham, surrey

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Department: Health and Wellbeing

Role Location: Supporting people in their own homes across the city and county.

Role Support: You will be supported by the Companion Service Team

What is the purpose of this role?

To provide personalised digital/IT support to older people

What impact does this role have?

Supports older people to gain or improve technical skills and to become digitally included. This inclusivity results in reduced loneliness and isolation and helps older people lead more healthy and independent lives.

What activities might you be involved in?

The purpose of this role is to provide personalised digital/IT support to older people to gain or improve technical skills and to become digitally included. This may include but is not limited to supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.

What are we looking for?

· Individuals with an interest in the wellbeing of older people and who are committed to volunteering

· IT literate with good digital skills and who are confident using different Apple and Android devices (including smart phones and tablets, laptops, and smart speakers).

· Individuals who can work with learners with different levels of knowledge and skill and to be able to demonstrate empathy when needed.

· Excellent interpersonal skills.

· Commitment to complete our Volunteer Report Form accurately and regularly.

· Ability to travel to visits either by car or public transport.

When would you be needed to volunteer?

Volunteering will be on an ad hoc basis to meet the needs of the older person that you are supporting in line with your availability.

What training will you be given?

You will be given all the training you need to enable you to carry out your role which will include a thorough departmental induction.

What can you gain from this opportunity?

· The chance to make a difference to an older person’s life

· Ongoing support, ensuring your volunteering experience is a fulfilling and positive one

· The opportunity to learn new skills

· Experience to add to your CV

· The opportunity to meet new people and make new friends

· Reimbursement of travel expenses as defined in the Age UK Notts Volunteer Handbook

Additional Information

Please note an Enhanced DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Could you help your local SSAFA branch recruit volunteers in your area? You just some basic I.T and admin skills, patience, the ability to get on with a wide range of people and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Recruitment Coordinator?

Recruitment Coordinators help us find local people interested in supporting SSAFA and take them through our recruitment and selection process.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

To offer the best possible service to our clients we need to match the right volunteers to the right role. Could you spare a few hours a week to help recruit new volunteers and welcome them to SSAFA by supporting them through their induction phase? We’d love to hear from you if think you could help with this important role.

When would you be needed and where would you be based?

The role is about recruitment and so will involve attending local recruitment fairs a few times a year as well as meeting volunteers both face-to-face and virtually. As part of your local branch, you might have access to an office, but the administration part of the ole can be done form home.

What would you be doing?

• Be the first point of contact for all volunteering enquiries, ensuring that all potential volunteers receive a timely response.
• Supporting volunteers through the recruitment and induction process and ensuring volunteers are communicated with throughout.
• Arranging informal interviews for new volunteers conducted in-line with SSAFA policies.
• Conducting ID checks (where relevant) so the volunteer can begin the vetting process
• Supporting volunteers to book onto role specific training and ensuring they complete their mandatory training.
• Working with the VDM to ensure branch vacancies are advertised on the branch website and national websites and support any national recruitment campaigns
• Maintaining good relationships with local Volunteer Centres and other local sources of volunteer promotion and attend local recruitment fairs.
• Evaluating volunteer recruitment activity, experimenting with creative ways to recruit volunteers from a variety of sources to create a diverse network of volunteers.
• Treating all potential volunteers inclusively with respect and sensitivity, regardless of age or background
• Supporting any volunteers facing barriers to find a suitable role.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and experience to benefit others.
• Appreciate that your role has a positive impact on the quality of service we can provide to beneficiaries as well as providing volunteering opportunities.
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - volunteer management – attracting, recruiting, and inducting volunteers. This training would take approx. 3 hours.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.  
• Access to a range of e-learning courses.
• Support from the Volunteer Development Manager and Trainer (per region)
• Access to the Volunteer Experience Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people, with good listening skills, patience, and a positive attitude  
• Good communication skills, both written and verbal
• Good written and spoken English.
• Respectful and non-judgemental with potential volunteers, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and during the role, including accessing and responding to emails and using Microsoft offices software.
• Ability to encourage and motivate all volunteers to undertake training.
• Ability to maintain confidentiality and keep information safely., in line with SSAFA policies.
• Access to public transport or a car to travel to meetings and events and t meet volunteers.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Event Volunteer - Cancer Research UK
Shine Night Walk London - 20th September 2025
 
You can make a big difference in just a few hours. 
 
We’re looking for enthusiastic volunteers to support our next Cancer Research UK Shine Night Walk event in London, on the 20th September 2025. Be a beacon in the dark for our participants and help them take on this challenge. From guiding our supporters around the cities to helping set up the course, there are many opportunities for you to get involved.
 
Whether you’re coming solo, bringing a friend or part of a larger group, your support means our event can run smoothly and raise money to fund lifesaving research.
 

We’re looking for people who are:  
 
Engaging, friendly and keen to make sure everyone has a brilliant day. 
Willing to get stuck in and help. 
Good communicators. 
Flexible and can use their own initiative. 
Team players – you’ll be joining a lovely bunch of other volunteers!
 
At Cancer Research UK we're committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We have a variety of roles available and will happily consider making any reasonable adjustments to support volunteer applications from people with a disability or health condition. Please detail a time commitment that’s most appropriate for yourself.

What it's like to volunteer at Shine Night Walk

"I enjoyed every moment of volunteering at Shine Night Walk because it was a fun evening giving my time to a great cause. The other volunteers were great fun to be around as well as being on hand to help walkers in need, congratulate them on their achievements and spur them on in those last few minutes. Such an amazing atmosphere all night."

Whether you’re a first-time volunteer or a seasoned veteran, we’d love for you to join us!  

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role. 

Our Community Volunteers are vital in enabling us to continue to feed the 2.4 million children we feed every day and to help us reach the next child. They use their talents in their communities to spread the story of Mary’s Meals.

What is the role of a Community Volunteer?

Some of the things you can do as a community volunteer:

• Help us to share our story – arrange and give Mary’s Meals talks to local community organisations, schools, churches and faith groups to raise vital awareness and funds
• Use your networks and contacts to book talks, stalls and events and help us share our story
• Organise fundraising events in your local area such as coffee mornings, quizzes, supermarket bag packs and bucket collections
• Organise film screenings in your community to show Mary’s Meals films
• Volunteer at local fundraising and awareness events such as film screenings, bucket collections or concerts
• Promote Mary’s Meals’ fundraising campaigns and events in your community and across their networks and contacts
• Distribute and display promotional materials
• Place collection tins in local community areas
• Host community engagement events about Mary’s Meals’ work
• Come together as a group with other local volunteers to support each other with this work
• Lead a group in your community to fundraise for Mary’s Meals

What support and resources will I receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• A comprehensive induction to Mary’s Meals
• Opportunities to join online or in person volunteer meetings and briefings
• Training and if desired, public speaking training
• Resources to fulfil your role
• A regular volunteer update e-mail

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills.
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

��Volunteer Opportunity: Make a Real Difference across West Glamorgan! ��

Join one of our Programme Boards or Steering and Advisory Boards as a Lived Experience or Unpaid Carer Volunteer Representative

Are you passionate about improving health and social care services in your community? Do you have lived experience or care for someone who uses health and social care services? 

West Glamorgan Regional Partnership wants to hear from you!

We are looking for volunteer representatives to help us shape the future of health and social care services across the region. This is your chance to be part of something meaningful; ensuring real experiences guide real change.

Volunteers must live in the Swansea or Neath Port Talbot region.

We have a variety of Programmes:

•   Communities and Older Peoples Programme
•   Carers Partnership
•   Dementia Programme
•   Well-being and Learning Disability Programme
•   Emotional Well-being and Mental Health Programme
•   Children and Young People Programme
•   Neurodiverse Programme

�� What you’ll be doing:

• Sharing your experiences and those of others in your network.

• Helping shape and influence regional health and social care programmes.

• Working alongside professionals and other volunteers to improve services.

• Representing the views of unpaid carers and people with lived experience—not just your own.

�� Time Commitment:

• Quarterly meetings (approximately every 12 weeks)

• 2-hour meetings

• Meetings held online or in person, Monday–Friday during office hours.

• Some time needed to prepare for meetings

• 4-year volunteer term (flexible and supported).

�� Skills & Support:

• No qualifications needed, just your experience and willingness to contribute.

• Full induction, training, and ongoing support provided.

• Travel expenses reimbursed.

�� Why Volunteer?

• Make a positive impact in your community.

• Gain valuable experience and transferable skills.

• Be part of transforming health and social care locally.

• Receive references to support any future employment.

Volunteer Opportunities with Unique Support Hub: Asylum Support Team – Croydon & Crystal Palace Areas

Are you passionate about social justice, community engagement, and making a lasting difference in the lives of migrants and those seeking sanctuary?
We are seeking dedicated, compassionate, and experienced volunteers to join our Asylum Support Team in Croydon and Crystal Palace.

As part of this vital team, you will contribute directly to enhancing the wellbeing and experience of asylum seekers living in the community and those in Home Office accommodations. Your support will play a critical role in helping individuals navigate the complexities of the asylum process and build connections within their new communities.

Volunteer Roles Available

We are looking for individuals to take on a variety of essential roles, including:

• Community Activities Coordinator
  Organise and facilitate inclusive, engaging activities both within the reception centres and in the wider community to foster wellbeing, integration, and resilience.
• Advice & Advocacy Support Volunteer
  Provide one-to-one guidance on asylum procedures, support clients in understanding their rights and entitlements, and escalate cases where needed in collaboration with Migrant Help and AASC providers.
• Wraparound Services & Signposting Volunteer
  Assist asylum seekers in accessing crucial wraparound services including housing support, digital inclusion, mental health, education, and employment advice. 
  Provide effective referrals to legal aid solicitors and community organisations.

What We Offer Our Volunteers

• A volunteer allowance per visit
• Paid training sessions to equip you with the necessary skills
• DBS checks fully funded
• Continuous support and professional development
• The opportunity to work within a passionate team making meaningful impact in people’s lives

Who We’re Looking For

We welcome applications from individuals with:

• Lived or professional experience in migration, advocacy, or community work
• Strong organisational and interpersonal skills
• A deep sense of empathy, cultural sensitivity, and a commitment to social equity
• Availability for regular visits and engagements in Croydon and/or Crystal Palace

How to Apply

Please apply by submitting your CV and a brief personal statement by EMAIL  outlining your motivation and any relevant experience. Indicate clearly which role(s) you are most interested in.

Application Deadline: Rolling recruitment until positions are filled. Early application is encouraged.

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Are you a keen photographer? If you are, you will know that a picture speaks a thousand words, so we are looking for a creative volunteer who can help us promote our shops and fundraising events to help raise vital funds for animal welfare. 

You would be responsible for photographing our shops and fundraising events, to help us promote them on our RSPCA Buckinghamshire South website and social pages.

Why Volunteer With Us?

As a volunteer photographer, you will:

• Support a worthwhile cause and help improve animal welfare.

• Be part of a friendly and dedicated team.

• Enjoy a fun and fulfilling role at the heart of the local community.

• Training and development opportunities, including induction and ongoing support.

• Build an excellent portfolio to add to your CV.

• Access to the RSPCA Learning Hub with a wide range of training materials.

What You’ll Be Doing:

• Taking photographs for the RSPCA on a regular basis.

• Editing, and managing photographs to be uploaded onto our Branch website and social pages.

What We’re Looking For:

• Photographic experience is essential as well as being creative and having an eye for detail.

• Good IT and organisational skills.

• Someone who is reliable and committed to helping us. 

• Someone who is flexible and can offer an ongoing commitment.

Please note that you would need your own camera and vehicle with appropriate insurance.

What’s in It for You?

• Meet new people and make new friends.

• Learn new skills to enhance your CV.

• A comprehensive induction and training programme relevant to your role.

• Volunteer in a fun environment at the heart of your local community.

• Know that your time and effort is making a real difference to the welfare of animals.

• We’re happy to reimburse reasonable travel expenses incurred while volunteering.

Practical Considerations:

• Health & Safety: You’ll need to complete a simple online Health & Safety course before starting the role.

Disclaimer:

Our voluntary roles are subject to:

• An informal interview and trial period.

• Submission of two referees’ contact details.

• Completion of relevant training and assessments for the role.

Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our Fulham store is looking for a dedicated Book Volunteer to assist us on a Sunday. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Sorting book donations
• Pricing books
• Assisting with the placement of books on shelves
• Identifying valuable and collectable books
• Creating engaging book displays
• Greeting and assisting customers
• Till operations

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for books (and perhaps belongs to a book club)
• Is friendly, approachable, and enthusiastic
• Previous experience working with books is a plus, but not essential
• Ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.

Your Time:

Our shop operates from 10:00 to 18:00, and we're looking for someone who can volunteer for a minimum of 4 hours on a Sunday.

If this sounds like the role for you, please click the "Apply" button.

FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.

Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our New Kings Road store is looking for a dedicated Book Volunteer to assist us on a Wednesday. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Sorting book donations
• Pricing books
• Assisting with the placement of books on shelves
• Identifying valuable and collectable books
• Creating engaging book displays
• Greeting and assisting customers
• Till operations

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for books (and perhaps belongs to a book club)
• Is friendly, approachable, and enthusiastic
• Previous experience working with books is a plus, but not essential
• Ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.

Your Time:

Our shop operates from 10:00 to 18:00, and we're looking for someone who can volunteer for a minimum of 4 hours on a Wednesday.

If this sounds like the role for you, please click the "Apply" button.

FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.

Organisation Overview

Clean Break provides Theatre and writing based opportunities, including workshops from our studios in Kentish Town NW5 for women who have lived experience through the Criminal Justice System or women at risk of offending with drug/alcohol and/or mental health needs. We work in a safe, women-only environment, creating opportunities for women to develop personal, social, artistic and professional skills.

Directions

Buses: 46, 88, 134, 214, 393
Tube: Kentish Town (Northern Line) – Kentish Town station is closed for 1 year.
Overground: Kentish Town West

Role Title

Catering Volunteer (Women Only)

Responsible to

Members Support Manager and Volunteer Manager

Purpose/Summary of role

We are looking for enthusiastic volunteers to be a part of the Catering Team.  To assist with the preparation and service of nutritious food to our Members, maintaining Health & Safety and kitchen hygiene standards

Description of tasks

Food Preparation – catering for daily lunches and internal and events, tasks include prepping, cooking, dishing up and serving, washing up and clearing up kitchen.  Ingredients will be cooked, from fresh, frozen, or tinned stock to create healthy meat and vegetarian/vegan dishes.   To assist with periodic intensive cleaning of the catering space.

Time Commitment

3 months with end of season review to continue.

Flexible one day a week either on:

Mondays 10-2.30pm

or

Wednesdays 10-2.30pm

Skills and Qualifications

This role would suit someone who enjoys cooking and working as part of a team
A basic level of cooking knowledge and ability to follow instruction is essential.

Some experience or a desire to work with vulnerable women who have been through the Criminal Justice System or at risk of offending.
Desirable that candidate is locally based
Friendly, efficient, reliable, able to take initiative

Disabled Access

Yes – Wheelchair accessible

Training and Induction

Yes – induction, ongoing support and training will be provided.

 Food and Hygiene Level 2 qualification must be undertaken or updated within 1 month of taking on role, provided by Clean Break.

Food Standards Agency:  Safer Food Better Business for Caterers:

· Food Allergen

·  Open Checks and Closing Checks

·  Temperature control and readings,

· Food labelling

· Food handling and Transport

· Cross-contamination of foods

· Occupational Health

· Cleaning

· Supervision

Expenses

Yes – Travel and lunch

Recruitment Method

CV, informal discussion, reference, trial period, Basic DBS

 The post is open to women only

(exempt under the Equality Act 2010 Schedule 9, Part 1)

We encourage people with lived experience to apply

Are you keen to make the workplace fun and engaging for our great people providing great care through the power of cycling?

• An expected time commitment of twice a month
• Volunteer role, expenses paid
• Location: West London

 Using your own bicycle to live by your own values and love of cycling and embed them into the role

 Confident in speaking with others and encourage others to model same behaviours

 Create, promote and maintain a Trustwide Bicycle User Group

 Organise a group of specific ride events with the support from the Travel and Transport Department, encourage people from under-represented groups to take part

 Promote events through advertisement and branding with the support of the Communications and Facilities team.  An expected time commitment of twice a month

 Adhere to the relevant policies and procedures of the Trust, including Infection control, Health and Safety, Safeguarding, Equality and Diversity, Data Protection and Confidentiality policies

 Opportunities to get involved in other areas of the Trust’s work, including our NHS careers

We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.

The role will require you to:

• Greet guests who are visiting the Community Wellbeing service for the first time
• Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
• Signpost to local services and partners that come into the space
• If needed, book an appointment for the member with an advisor
• Update Sufra’s case management system, keeping detailed notes of appointments

Skills required

Professional

• No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
• You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
• Digital literacy is essential.
• You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.

Personal - We need volunteers who:

• Are friendly
• Are non-judgemental
• Can actively listen
• Are passionate about supporting local families to access the support they need
• Are empathic
• Preferably be able to speak another language: Arabic, Persian, Spanish
• Are confident communicating to people without a shared first language
• Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
• Have a good understanding of confidentiality