Volunteer volunteer roles in hoxton, greater london

This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values.  We are looking to recruit 2 new trustees.  We are looking to diversify the experience and expertise of our Board, and we believe that there are people out there who have knowledge, skills and passion in different areas that will help SWWB. Areas for organisational development include:

· Embedding lived experience expertise into the design, delivery and evaluation of our work

· Developing our campaigning and strategic work

· Building up our social media and comms presence

· Stepping up our fundraising game

If you think you can help with any of these things (or something else), and you are interested in being a trustee, please get in touch, we would love to hear from you!

We are looking for enthusiastic people to join our trustee committee and help shape and deliver animal welfare in the East and South East London areas.
 

The RSPCA East London and Havering Branch aims to align its core objectives with those of the National RSPCA — specifically: to rescue, rehabilitate, rehome, and protect animals.

The RSPCA East London and Havering Branch CIO (the "Branch") is seeking to appoint new Trustees to join the Branch Trustee Committee. This is an exciting time for the Branch as we aim to grow and enhance our services across East and South East London.

What does the Branch do?

Our Branch covers postcodes within East and South East London (those beginning with E or RM). We operate boarding facilities where we care for, rehabilitate, and rehome cats rescued by RSPCA Inspectors.

We are an independent charity, working in partnership with the National RSPCA, a separate charity. Together, we deliver the RSPCA's mission — focused on frontline animal welfare and community engagement.

As an independent branch, we fundraise and manage our resources independently to deliver animal welfare services. We receive some financial support and guidance on best practices from the National RSPCA to ensure we comply with Charity Commission regulations.

Future Plans

In the coming years, our plans include:

· Developing and executing plans for sustainable income growth 

· Building out our volunteer and supporter network

These plans are continuously reviewed and developed by the Branch Trustees to ensure we focus our efforts on helping as many animals as possible.

What are we looking for?

We are looking for people from all social and cultural backgrounds with experience or skills in any of the following areas:

· Accounting

· Marketing and Communications (including social media, PR, websites)

· Fundraising (including corporate fundraising, trust fund and grant applications)

· Local community and supporter engagement

· Charity growth and development

· Veterinary or animal welfare

· Volunteer management

Alongside relevant experience, we’re looking for people who are committed to the RSPCA’s charitable objectives and share our passion for animal welfare. You should be a creative, innovative team player, bring a fresh perspective, and be able to turn ideas into action.

We are particularly interested in hearing from individuals who live or work in the areas we cover (E or RM postcodes), or who can travel to London for Branch meetings and fundraising activities.

What can we offer in return?

We offer all Trustees:

· Support from both the RSPCA team

· A platform to utilise your skills and experience to shape the charity and directly impact local animal welfare

· An opportunity to gain new skills and develop existing ones while making a real difference

· A chance to expand your professional and personal network by working with like-minded people

Practical Considerations

Please note:

· You must be based in London or can have regular access to London to join our fundraising activities

· You must be aged 18 or over and a UK tax resident to join the Trustee Committee

· You must be a member of our Branch before you are eligible to be co-opted or elected as a Trustee

· Trustees are elected for a 12-month term each year

· Reasonable expenses will be reimbursed

· Trustees must sign a Declaration of Willingness to Act and confirm they are not disqualified from being a Trustee (more information is available on the Charity Commission website)

What difference will you make?

As a Trustee, you will:

· Help shape the strategy and direction of the Branch

· Contribute your unique skills and experience to decision-making

· Work as part of a collaborative and motivated team

· Develop your own skills or pass them on to others

Together, we can make a significant impact on animal welfare in our community.

Please include also a cover letter explaining why you are interested in this role and detailing your relevant skills, knowledge, experience, and motivation.

The board of trustees are jointly and severally responsible for the overall governance and strategic direction of the Farm, it’s financial health, probity of its activities, developing the organisation’s aims, objectives and goals in accordance with the governing document and legal and regulatory guidelines.
All trustees should be aware of, and understand, their individual and collective responsibilities, and should not be overly reliant on one or more individual trustees in any particular aspect of the governance of the charity. For example, all trustees should be able to read the financial accounts.

THE ROLE

Main Responsibilities

· To ensure that the charity, and its representatives, function within all legal and regulatory requirements applicable, and in line with the organisation’s governing document, continually striving for best practice in governance.

· To maintain the fiduciary duty invested in the position, undertaking such duties in a way that adds to public confidence and trust in the charity.

· To take appropriate professional advice in all matters where there may be a material risk to the charity, or where the trustees may be in breach of their duties.

· To determine the overall direction and development of the charity through good governance and clear strategic planning.

· To avoid any personal conflict of interest.

· To manage and use the resources of the charity so as to optimise its potential.

· To ensure that robust systems are in place for internal financial control and the protection of the charity’s funds and assets.

· To undergo a thorough induction upon appointment and ongoing training to remain alert to, and aware of, their duties and responsibilities, and of the environment in which they operate.

· To achieve the purpose of the charity and to pursue the charitable objects, and provide public benefit.

Main Duties

• Ensuring the charity complies with legislative and regulatory requirements, and acts within the confines of its governing document and in furtherance to the charitable objects.
• Acting in the best interest of the charity, beneficiaries and future beneficiaries at all times.
• Promoting and developing the charity in order for it to grow and maintain its public benefit and recognising the situation when it may be more appropriate to wind the charity up where there is no longer a need for the charity to provide the services it does or because the charitable objects are no longer relevant to contemporary social situations.
• Maintaining sound financial management and control of the charity’s resources.
• Ensuring a fully effective and appropriate system for the recruitment, appointment and monitoring of the work and activities of the General Manager and, where applicable, other members of the senior management team.
• Ensuring the effective and efficient administration of the charity and its resources, striving for best practice in good governance.
• Acting as a counter-signatory on charity cheques (including any electronic transactions) and any applications for funds.
• To maintain absolute confidentiality about all aspects of the trustees’ business, bearing in mind the over-riding legal obligations placed upon trustees.

PERSONAL SPECIFICATION

• An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship.
• Good independent judgment
• Strong communication
• Friendly and approachable
• Knowledge of and interest in animals and community farms is desirable.  
• Candidates who are local are desirable, but it is essential that you are able to travel to the farm for meetings, events and the odd day of volunteering.

ABOUT DEEN CITY FARM
Deen City Farm and Riding School is an urban farm with an educational focus in the heart of the London Borough of Merton. With over 60,000 visitors a year, our five-acre site includes a farmyard, gardens, riding school, shop, café and small playground. As well as welcoming visitors who want to meet the animals and enjoy the setting, we also work with local schools and community groups to fulfil our charitable aim of improving the lives of everyone in the community. Volunteering is at the heart of the project and we also provide a work experience programme.
Deen City Farm is a limited company as well as a registered charity.

Overview

Children with Voices, a dynamic children's charity based in Hackney, London, is seeking a dedicated and experienced Operations Manager to join our team. This pivotal role involves overseeing day-to-day operations, developing and optimising processes and systems, and supporting digital transformation initiatives to enhance organisational efficiency. The Operations Manager will work closely with the CEO, staff, and volunteers to facilitate smooth operations, modernise workflows, and drive the growth of the charity.

Responsibilities

Operations and Coordination

Coordinate day-to-day operations to ensure the smooth functioning of the organisation.

Provide guidance, support, and feedback to staff and volunteers to maximise their effectiveness.

Act as a liaison between different departments to facilitate effective communication and collaboration.

Process and Systems Development

Create and refine processes and systems to improve efficiency, using digital tools where appropriate.

Lead the implementation of digital transformation initiatives to modernise workflows and enhance operational effectiveness.

Monitor and assess existing systems, identifying opportunities for improvement and innovation.

Leadership and Training

Collaborate with the CEO to discuss organisational priorities, challenges, and opportunities.

Identify training needs for staff and volunteers, facilitating skill development in collaboration with the HR Manager.

Support the team in adopting new systems and technologies, providing training and guidance as needed.

Policy and Strategic Development

Contribute to the development and implementation of policies and procedures to enhance operational efficiency.

Assist in shaping strategic plans and initiatives to achieve organisational goals, with a focus on leveraging digital tools and methods.

Monitoring and Reporting

Track progress on delegated tasks to ensure timely completion.

Evaluate the impact of new processes and systems, reporting on successes and areas for improvement.

Promoting Organisational Values

Uphold and promote the values and ethos of Children with Voices in all interactions and activities.

Qualifications

Previous experience in an operational or coordination role, preferably with experience in process improvement or digital transformation.

Proficiency in using digital tools and platforms to streamline operations (e.g., project management software, cloud-based systems).

Strong organisational and time management skills.

Excellent communication and interpersonal skills.

Proactive attitude and problem-solving abilities.

Flexibility and adaptability to work in a fast-paced environment.

Commitment to the mission and values of Children with Voices.

Benefits

Opportunity to make a meaningful difference in the lives of children and young people.

Flexible hours suitable for retired individuals or those seeking part-time work.

Access to training and development opportunities, including in digital systems.

Joining a supportive and passionate team dedicated to empowering young individuals.

If you are passionate about making a difference and possess the skills and qualities outlined above, we would love to hear from you! Please submit your CV and a cover letter outlining your suitability for the role.

Trustee

Be part of an organisation that envisions a fairer, more sustainable society where partnerships between business and charity unlock the potential of people and organisations to ignite lasting social impact. As some of our current Trustees come to the end of their term, we are looking to appoint up to four new Trustees to bring fresh insight and experience to our board.

Position: Trustee

Activity: Four Quarterly Trustee meetings and participation in one sub-committee

Location: meetings are online, with 2 meetings a year in person, typically in London (we welcome applications from all areas of the country)

Time Commitment: Up to two days per month, with the option of a further half day involvement in direct charity projects through the Pilotlight 360 programme

Contract: 3-year term, with potential for renewal

Closing Date: 5pm, Friday 6 June

Interview Date: 25th and 27th June

About the Role

We are a charity built on the simple but powerful idea that when people share skills across sectors, everyone benefits. We create partnerships that spark ideas, unlock potential, and deliver lasting impact - business leaders learn new perspectives; charities build their capacity; communities feel the difference.

Our Trustees are at the heart of this - offering guidance, sharing insights, and championing a culture of learning and collaboration. We are looking to recruit four trustees to join our current team of Directors. 

We’re particularly looking for skills in the following areas:

· Marketing in a Business-to-Business Context – helping us tell our story and engage with corporate partners.

· HR / People – supporting our ambitions to be a great place to work and to embed equity and wellbeing in all we do.

· Commercial Finance – contributing financial expertise as we plan and invest for sustainable impact.

· Digital / AI – bringing insight into how technology can enhance our programmes and internal capability.

About You

You believe in the power of partnerships and the value of shared learning. You’re willing to contribute your skills to a purpose-driven organisation that’s ambitious for change.

You don’t need previous board experience, we’ll provide an induction and ongoing support. What we’re really looking for is curiosity, a collaborative mind-set, and a commitment to our mission and values.

We warmly welcome applications from individuals of all backgrounds, and are especially keen to hear from people who are currently underrepresented on charity boards, including people from Black, Asian and minoritised ethnic communities, disabled people, LGBTQ+ individuals, and those with lived experience of social or economic exclusion.

About Pilotlight

Pilotlight is where business expertise meets charity ambition. We connect people across sectors to create real-world learning, stronger organisations, and greater social impact. We design and deliver bespoke programmes that bring businesses and charities together to solve challenges, unlock potential, and build skills – on both sides. We carefully match skills with ambition. We create collaborative teams of business experts and charity leaders. We guide shared learning and development through real-world, purpose-driven experiences that deliver lasting results.

In 2024, Pilotlight worked with 1,259 business participants on 162 projects, delivering support to 142 unique charities. In turn, these charities support over 11 million people. Our mission is to facilitate and promote the sharing of professional skills to promote learning and enable charities to help more people.

If you’re ready to use your skills to help others grow, and to grow yourself along the way, we would be delighted to hear from you!

Other roles you may have experience of could include: Non-Executive Director, HR Director, Finance Business Partner, Marketing Strategist, Chief People Officer, Technology Lead, Digital Transformation Manager, Equity & Inclusion Advisor, Head of Marketing, HR Director, Head of HR, Finance Director, CFO, COO, CEO, etc.

HiDDEN are looking for an inspiring, forward-thinking Independent Chair to lead our growing network of heritage organisations into an exciting new chapter.

Job Description

HiDDEN is a dynamic and supportive network that champions Greater Manchester’s rare, overlooked, and underrepresented heritage. 

This voluntary leadership role is a unique opportunity to shape the future of a dynamic, mission-driven network that champions the hidden stories of Greater Manchester — stories that deserve to be uncovered, celebrated, and preserved. As Chair, you will bring strategic vision, support strong governance, and act as a key advocate for the network at both regional and national levels. You’ll play a vital role in steering our growth, deepening our impact, and ensuring that inclusion, integrity, and collaboration remain at the heart of everything we do. 

Key Responsibilities

• Governance and Oversight Ensure alignment with HiDDEN’s purpose, vision, and values.
• Oversee the adherence to the HiDDEN Code of Conduct.
• Facilitate the annual review of the members’ agreement and the Code of Practice.
• Meeting Facilitation Chair bi-monthly HiDDEN planning meetings, fostering inclusive and balanced discussions. Guide decision-making processes to achieve majority consensus in line with network objectives.
• Strategic Leadership Lead the development and refinement of HiDDEN’s strategic initiatives. Advocate for the network’s sustainability, identifying opportunities for growth and impact.
• Collaborate closely with Manchester Histories, the identified organisation for project management, to ensure effective implementation of strategies and initiatives.
• External Representation and Advocacy Represent HiDDEN at national and regional conferences, events, and within the heritage sector.
• Act as an ambassador for HiDDEN, promoting its mission and objectives to external stakeholders. Build and maintain relationships with key partners and funders.
• Conflict Resolution Mediate disputes within the network, ensuring fair and transparent resolutions.
• Provide impartial guidance and support to members to maintain positive relationships.
• Evaluation and Reporting Report on network activities and outcomes at planning meetings to ensure transparency and accountability.
• Lead the process for reviewing and adjusting network goals and strategies based on the needs of the network 

Person Specification

Experience: 

• You may have gained experience in leadership, governance, or planning through a variety of paths — including study, early career roles, volunteering, activism, or community engagement. 
• A background in the heritage, cultural, or nonprofit sectors is helpful but not essential.  We value lived experience and insight into the challenges and opportunities facing small or underrepresented organisations. 
• Skills and Attributes:  Excellent communication and interpersonal skills.  Ability to facilitate inclusive discussions and achieve consensus. 
• Strong strategic thinking and problem-solving skills. 
• Ability to act impartially and mediate conflicts. 
• Passion for heritage and a commitment to HiDDEN’s values of inclusivity, knowledge sharing, and environmental responsibility. 
• Commitment:  Willingness to commit 1-2 days per month, including participation in bi-monthly planning meetings. 
• Enthusiasm for working with a network of small to medium organisations to achieve shared goals.

Link Age Southwark is a vibrant local charity providing support to over 800 older people in Southwark who are feeling lonely or isolated. Our vision is for friendly local communities where older people and those living with a diagnosis of dementia can thrive in their later years.

All our volunteering opportunities are within the London Borough of Southwark, predominantly south of the borough - Camberwell, Peckham, Nunhead, Dulwich and around. 

Befriending is at the very heart of Link Age Southwark's services. Lots of the older people we work with are feeling lonely and in need of a little extra social company. Our fantastic volunteer befrienders visit an older person once a week, sharing a cup of tea and a chat together.

Demand for our befriending service continues to grow and we are looking for new people to join our existing team of volunteers so that we can support as many older people as possible. 

This role requires:

• volunteering for approximately 1 hour a week to visit an older person
• a commitment to volunteer for a minimum of 6 months
• a cheerful and friendly personality
• good communication/listening skills
• attendance at a volunteer induction and other relevant training opportunities
• completion of a full Disclosure Barring Service and character reference check
• a commitment to working within the policies of Link Age Southwark, in particular health & safety, confidentiality, safeguarding and equality and diversity

Becoming a volunteer with Link Age Southwark is a fantastic opportunity to meet new people and get to know more about your local community.

We cover all reasonable expenses and we are happy to provide references for volunteers who have completed 6 months of volunteering with us.

Please note that all our volunteering opportunities are within the London Borough of Southwark, predominantly south of the borough - Camberwell, Peckham, Nunhead, Dulwich and around. 

Are you passionate about young people and ensuring everyone has equitable access to opportunities? Do you have a vibrant energy and experience to bring to our families and children? Then we could be looking for you to join our team of volunteers supportung families and young people in the North Kensington community.

As we ease out of lockdown, we are looking for volunteers to help on day trips in and around London to support families in getting back to normality again.

Trips will include anything from horse riding through to the beach, farms and Kew Gardens. This is an opportunity to help families in our community while gaining experience of working with a small, friendly and supportive charity.

Volunteers will help the group leader to accompany groups of parents/guardians and their children on a variety of cultural/fun trips, helping to make them feel welcome. 

Suitable volunteers will be reliable and sociable and enjoy working with children. Volunteers must be available for day trips during school holidays, as this is when most of the trips take place.

Volunteers receive a full induction, and support from the Children and Young People Coordinator. Travel expenses on the outings and any entrance fees are covered, and some further expenses can also be claimed.

This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values.  We are looking for a new Treasurer for our Trustee board, to join us and help lead and shape the future of the organisation.

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

Becoming a trustee for Home-Start Southwark (HSS) is an exciting and fulfilling role. The role of a trustee is to ensure that HSS fulfils its duty to its beneficiaries through contributing to the strategic development, effective governance and financial management of the organisation. The board of trustees are both jointly and individually responsible for the overall governance and strategic direction of HSS, its financial health, the integrity of its activities and developing the organisation’s aims, objectives and goals.

We are particularly interested in receiving applications from people with the following skillsets:

• HR
• Legal
• Finance, accountancy, bookkeeping
• Fundraising
• Media and communications

About Croydon Community Energy (CCE)

Croydon Community Energy is the only community energy organisation in Croydon, combining grassroots climate action with real-world renewable power projects. Since launching in 2021, we’ve built a passionate volunteer-led team and are in the process of our first major initiative: installing rooftop solar across three community sites. In early 2025, we successfully raised over £120,000 in community investment in just eight weeks — a huge vote of confidence in our mission to cut carbon, lower energy bills, and empower local people. As a Community Benefit Society, everything we do is rooted in social impact, from delivering free energy advice to creating hands-on opportunities for residents to lead the energy transition.

Job Purpose

We are seeking an organised and detail-oriented individual to join our community energy group as a Secretary. As the Secretary, you will play a vital role in supporting the Chairperson and Board of Directors, as well as ensuring the smooth administration and financial compliance of the organisation. This voluntary position offers an opportunity to contribute to the success of our community energy initiatives and make a meaningful impact on sustainable development.

The below are example responsibilities you might be undertaking. 

Responsibilities

Annual Duties

• Help organise the annual general meeting (AGM) in accordance with the society’s rules. It is usual for the AGM to take place within six months of the society’s year end in order for members to receive the accounts, and for them to be filed within seven months of the society’s financial year end. Usual AGM business includes:

  • Election of governing body members (usually directors) or the announcement of results if the election is held beforehand.

  • The receipt of balance sheets, accounts, the auditor’s report (if any) and consideration of any reports from the governing body.

  • The setting of any member subscription.

• Arrange for society accounts to be audited (if applicable)

• Send annual return and accounts to the FCA within seven months of society’s year end

• Display the society’s latest balance sheet

Continual Duties

• Keep a Register of Members at the registered office

• Keep minutes to record the proceedings of all meetings

• Ensure that the number of members does not fall below three

• If membership falls below three the registrar has the power to cancel the society’s registration.

• Provide each member with a free copy of the rules

• Give proper notice of all general meetings to all members and to the auditor

• Prepare and distribute meeting materials, reports, and other relevant documentation to board members in a timely manner.

• Assist in the coordination and execution of special events, workshops, and community engagement activities.

• Handle incoming and outgoing correspondence, including emails, letters, and phone calls, and ensure timely responses and appropriate follow-up actions.

• Draft and edit official communications, letters, and announcements on behalf of the organisation and the Chairperson.

• Maintain the organisation's contact database, keeping it up to date and accurate.

• Assist in managing the organisation's general email account and redirect inquiries to the appropriate individuals or teams.

Qualifications

Even if you don’t feel you meet 100% of the requirements, please don’t be deterred from applying - we would still love to hear why you’re the right person for the role!

Essential

• Strong organisational and administrative skills, with attention to detail and ability to manage multiple tasks and deadlines.

• Excellent written and verbal communication skills, with proficiency in drafting professional correspondence and meeting minutes.

• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.

• Strong interpersonal skills, with the ability to work effectively and collaboratively with board members, volunteers, and stakeholders.

• Reliable and responsible, with a commitment to fulfilling duties and responsibilities in a timely and efficient manner.

• Passion for sustainable development and renewable energy initiatives within the community.

Desirable

• Familiarity with financial administration processes and an understanding of financial regulations and compliance.

• Proficient in using office software and tools, such as word processing, spreadsheet, and email management applications.

• Previous experience in a secretary or administrative role.

Join our community energy group as a voluntary Secretary and contribute to the success of our organisation in promoting renewable energy and sustainable development. Together, we can create a greener and more resilient future for our community.

Terms and Conditions

Length of contract: 12 months (until next AGM)

Salary: Voluntary, expenses covered inline with our expenses policy

Hours/days: Approximately 10-15 hours per month

Place of work: Remote, with occasional face-to-face meetings in Croydon

Upon taking the position, you will be required to sign a Director’s agreement including a commitment to attend monthly Board meetings and monthly wider volunteer meetings (giving reasonable notice if you cannot attend), and the agreement to log time spent on CCE activities.

CHARITY SHOP ASSISTANT

Charity Shop Assistant (North Finchley - RSPCA Finchley & District Branch)

Our charity shop in the heart of North Finchley is looking for a friendly volunteer to join our team and help make our shop a huge success. Make new friends, have fun, and help us help more animals!

Overview of opportunity

As a volunteer Charity Shop Assistant, you would join a small team working with the shop managers and other volunteers to help make it a success and raise vital funds for animal welfare.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

About Our Charity Shop in North Finchley

The shop is part of the RSPCA Finchley, Golders Green, Hendon & District Branch and plays an essential role in raising the profile of the RSPCA in our local community and funds for our branch so that we can continue our vital animal welfare work. Our shops sell a mixture of donated items, including clothes & accessories, books, bric-a-brac, electricals and collectables.

We have positions available on the shop floor and in our stock room or you could

volunteer to do a mixture of both.

Volunteer Charity Shop Assistant responsibilities

•  Helping customers in the shop find what they need.
•  Accepting donations of items and money from the public.
• Processing sales through the till and card machine, including Gift Aid.
• Sorting through donated items to determine what we can sell.
•  Preparing donated items for sale by steaming and hanging items.
• Merchandising stock on the shop floor.
• Creating attractive shop window displays.

What we are looking for in a volunteer Charity Shop Assistant

•  Friendly volunteers who are confident talking to people.
• Retail experience would be ideal but is not necessary as full training will be given.
• We are ideally aiming for someone who is flexible and can offer an ongoing commitment predominately on set days each week based on your availability.
• Good communication and numeracy skills.
•  You will need to be aged 18 or over.

What we can offer you as a volunteer Charity Shop Assistant

•   A way to meet new people and make new friends in your local area.
• A place where you will learn excellent new skills to add to your CV, such as customer service, multi-tasking, merchandising, and many more.
• An excellent induction and training programme relevant to your role.
•  The opportunity to make a huge difference to the welfare of animals.
•  Reimbursement for any reasonable travel expenses you may incur whilst volunteering with us.

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

The Community Support/Reach Out volunteer will be volunteering remotely, providing online support and guidance to visitors of The Forward Trust Website communicating in real time using web chat.

The Reach Out Service sits within our Recovery Support Department and is aimed at offering friendly and confidential listening support and assistance. The role involves utilising your communication skills to establish rapport with individuals seeking drug and alcohol help and or to talk about their mental health or other varied life challenges. You will be supporting people who are seeking help for drugs and alcohol help for themselves or from family members concerned for their loved one.
Training is provided to all volunteers to support them with their volunteering role and enable them to further their skills and experience with our client group.

ACCOUNTABILITIES

Time Commitment: We recommend that volunteers can commit to an average of 3 hours online per week for a minimum period of six months.

Service Delivery

- Be available for the duration of the shift to answer web-chat/calls as they happen.
- Engage with individuals in a friendly and empathetic manner.
- Gain an understanding of the individual needs and sign post to appropriate organisations for further support or explore specialist services as required.
- Link individuals into Forward Trusts community drug and alcohol services when required and link individuals into drug and alcohol help in other geographical areas where Forward Trust does not have a service.
- Report any Safeguarding concerns to shift supervisor and follow safeguarding procedures as appropriate.
- Respond to offline messages at the beginning of each shift.
- Debrief with and ask for support and guidance from Reach Out Coordinator regarding any concerns arising from web chat conversations.
- Provide handover to supervisor and/or next volunteers covering the shift prior to logging off
- To book shifts in a timely fashion and inform the Reach Out Coordinator of any need to cancel a shift at the earliest opportunity.
- Engage with support and supervision offered by placement supervisor.

CHECKS REQUIRED FOR THE ROLE

- 2 References (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)
- Enhanced DBS Check

 Perks and Benefits
TRAINING & INDUCTION

Induction training will be provided to the volunteer and will include the following E-Learning (Data Protection/GDPR/PECR, Safeguarding – Knowledge and Health & Safety – Knowledge).

A full induction to your team including placement specific policies and procedures. Additional volunteer training will be discussed and offered according to the need of the volunteer in placement.

 Skills You'll Need
Below is a list of the qualities that we are looking for from volunteers:

- If in recovery, to be 12 months abstinence from all mood altering substances.
- Must be over 18 years of age.
- Ability to use computers and IT equipment.
- To have good verbal and written communication skills.
- To have a clear understanding and maintain a high degree of confidentiality.
- To have a clear understanding of how to set and maintain boundaries.
- To have the ability to reflect and receive feedback.
- To be reliable, flexible and committed.
- To treat individuals with respect and dignity.
- To have the ability to follow instructions.
- To be committed to own learning and development.

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives. 

Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Interview day will be Saturday 5th July 2025 between 9am -13:00. This will be held at the Sidcup HQ in person with the management team of the network along with a few other interviews and some cadets to help assist with the day. All candidates must be available to attend

The Course will run for the CFA qualification on Sunday 7th September and Sunday 21st September and you have to be around for both dates as its a 2 day course with E-learning to be completed before.

Every member who joins will be agreeing to attend 2 meeting nights that are held at Erith Vets club every Monday evening between 20:00-21:30 apart from summer holidays and bank holidays. Every member is also agreeing to complete the minimum of 80 event hours per year to add to their years of service and serve the local community.

First Monday evening will be on Monday 7th July which will be a scenario night followed by a social night on the 14th July which will allow team building exercises. Each new member will be allocated a buddy who is the same skill level or above so they can guide them through the recruitment process around the systems we use.

Closing date for these opportunities is: 02/06/2025

To apply for this opportunity please follow the link below: