Volunteer volunteer roles in romford, england

Are you an Albanian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals in the UK’s Albanian-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.

What is the Talking Bubble Project?

☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Albanian.

Why volunteer with us?

✔ Support members of the Albanian-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose

Requirements:

✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.

How to get involved:

Simply apply through CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.

✔ Open to UK residents only.

Help us spread kindness and connection within the Albanian-speaking community across the UK!

RSBC Dorton College is an independent specialist college in the London Borough of Bromley. We offer day provision for 16 to 25-year-olds, and many of our students have additional needs.

We’re the only independent specialist further education provider for vision impaired young people in London and the Southeast. We offer a wide range of courses, and a bespoke curriculum supported by a diverse range of trained staff.

Dorton College are looking for volunteers to help assist in the general running of the college, getting hands on with lessons, movement and independance building exercises. 

Role: Learning Support Volunteer

Commitment: Due to the nature of the role, RSBC are looking for a regular commitment. 1 half day per week for example.

Location: RSBC Dorton College of Further Education, Orpington Campus, The Walnuts, Orpington, BR6 0TE 

Availability: We have shifts available between Monday and Friday, the centre is open from 8am – 4pm term time only. 

Age:  18+ 

Our Mission Statement: 

RSBC believes that every blind young person should have the chance to live life without limits. 

By giving young people the essential skills and confidence to take control of their life, they can unleash their true potential.

Our success depends on our values 

Underpinning all RSBC’s work are values embedded in trust and excellence: 

TRUST: Respect and accountability 

ENERGY: Straight talking and constantly learning 

AMBITION: Confronting reality and driving results 

MOTIVATION: Vision impaired children and young people are our number one priority, and we look for solutions, not problems 

What will I be doing?

RSBC Dorton College is an independent specialist college in the London Borough of Bromley. We offer day provision for 16 to 25-year-olds, and many of our students have additional needs. 

We’re the only independent specialist further education provider for vision impaired young people in London and the Southeast. We offer a wide range of courses, and a bespoke curriculum supported by a diverse range of trained staff. 

RSBC are looking for volunteers here at get involved at our Dorton College helping our young people to learn, grow and develop with your support.

Dorton college’s specialist approach which blends mainstream and specialist education creates a unique environment for students to grow their independance.

You will be helping young people to navigate their educational environment: preparing resources, assisting with movement and making sure young people are engaging with

Alongside this, you can also have the opportunity to get one on one experience, helping students to take notes and engage with the lesson, and supporting and running small group activities.

Moveover, Dorton college prides itself on helping our students to grow their independence. Volunteers would also have the opportunity to get involved in sessions designed to help grow learners independant skills such as cooking sessions, local community visits and utilising public transport.

This is a fantastic role if you are looking to gain experience in education or health and social care, especially in the SEN sphere.

Due to the nature of the role, we are looking for volunteers who can contribute 1 half day per week, and as explained below, there are safeguarding checks to complete before you can start.

Key Tasks and Main Duties 

Operational support tasks: 

• Assist in preparing learning environments and resources 

• Help supervise break and lunch periods alongside staff 

• Support student movement around campus (training provided) 

• Participate in enrichment or community-based events 

• Assist with light admin or data capture tasks, such as logging attendance or session feedback 

Learner Engagement Opportunities: 

• Act as a reader, note-taker, or scribe in classroom sessions 

• Support small group activities or one-to-one work under staff guidance 

• Help facilitate creative or independence-building sessions (e.g. cooking, tech, mobility) 

Who are you?

We welcome applications from people with a wide range of skills and experiences. You don’t need to have volunteered or worked in the sector before as full training will be provided. What’s important to us is that you are a team player, open to learning and willing to follow RSBC’s policies and can be an excellent ambassador for RSBC. We particularly welcome applications from people with lived experience of sight problems. 

What’s in it for me?

RSBC offers the opportunity to gain insight and experience into helping others with sight issues. As part of your volunteering, you will have access to Sighted Guide training, a training session designed to help you understand the issues and complexities of sight problems and give you the ability to help others navigate the world.

RSBC also provides paid expenses for your volunteering experience, you can claim up to £10 per day.

RSBC can also provide references and impact reports from your volunteering if required. 

You will be fully supported in your role by our team of expert and compassionate service delivery team.

Develop or utilise your skills – As a volunteer, you’ll be given plenty of opportunities to develop new skills or use those you already have, which can help to build your CV, boost your employability and give you a sense of satisfaction. 

What's in it for the Community? 

Make a difference to people’s lives

Help in your community, we are local to Orpington and a significant number of our students and staff are local to the area.

Help deliver creative services to help people with sighted issues feel included in the world around them.

Make a direct and tangible difference to the lives of blind and partially sighted children and young people. 

Safeguarding:  

Due to the nature of the role, before you can begin volunteering with RSBC there are some required safeguarding checks which will need to be completed.

All RSBC volunteers undergo an Enhanced DBS check (paid for by RSBC) and must provide two references.

All volunteers will also be booked onto safeguarding training.

RSBC risk assesses all its services and activities.

Next Steps: 

If this sounds like you, please fill out an expression of interest, and one of our volunteer team members will get back to you!

Are you looking for a meaningful, flexible way to support others? Join the Talking Bubble Project and help tackle loneliness through the power of a simple phone call.

Since the pandemic, many befriending services have wound down—but Talking Bubble remains one of the few projects still offering regular, phone-based companionship to those who need it most. Demand for this kind of support remains high, and we’re actively looking for kind, compassionate English-speaking volunteers to help meet this growing need.

What is the Talking Bubble Project?

☎︎ It’s a phone-based befriending service that connects volunteers with older adults and vulnerable individuals across the UK who are experiencing loneliness and social isolation. By committing just a little time each week, you can offer someone the warmth of conversation and a regular point of connection.

Why Volunteer With Us?

✔ Make a genuine impact on someone's life
✔ Enjoy flexible volunteering hours from the comfort of your home
✔ Receive full training, ongoing support, and a reference upon completion
✔ Boost your sense of purpose and community

What You’ll Need

✅ No experience required—just a kind heart, a listening ear, and a willingness to talk
✅ Volunteers must complete Safeguarding Adults Level 2 training and undergo a DBS check—we cover the cost of both
✅ Must be a UK resident

How to Get Involved

Apply now via the CharityJob website, or contact us directly for more information. Together, we can keep connection alive—one call at a time.

We are seeking motivated and skilled UK-based professionals to join our volunteer board. As a trustee, you will play a strategic role in guiding the organization, ensuring good governance, and supporting our mission to create meaningful social change in Uganda and the UK. This is a remote role, allowing you to contribute from anywhere in the UK.

Key Responsibilities

• Provide strategic direction and governance oversight

• Ensure compliance with UK charity law (once UK registration is completed) and organizational policies

• Support fundraising, donor engagement, and advocacy efforts

• Contribute to financial oversight and risk management

• Attend 4–6 board meetings per year, plus ad hoc subcommittee meetings as needed

Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.

In this role you will be:
• Creating a warm and welcoming environment – Welcoming new members to the group and encouraging participation.
• Supporting group conversations – Instigating dialogue based on eye health related days/events or more interest-based topics.
• Working with a Volunteer Moderator and engagement Team to create engaging content for the Group.

What you’ll gain from the role:
• A chance to build a strong community; by engaging with the people with sight loss and local and national organisations.
•  A chance to be part of a team of like-minded people, sharing information and working as a team to create and share content.
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups, both with your manager and your fellow moderators and engagement volunteers.
• An opportunity to connect with other volunteers through regular moderator meetings.

How often will I be needed?

• 5 Hours per Week

Key requirements

• This role requires 1 reference

Location

Region

• North East, West Midlands, South West, Wales, Yorkshire and the Humber, Greater London, South East, Northern Ireland, Scotland, East Midlands, North West

Home based

• This role is home based

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• An understanding and interest in maximising the benefits of social media platforms. A willingness to learn about local services and activities to inform the community as appropriate. Interested in helping people get the information they need. Good communication skills.

Join the Unify Giving Social Impact Squad ��

Unify Giving is a UK-registered social enterprise reimagining the way people give.

We help donors send direct, digital support to people experiencing homelessness or domestic violence — safely and transparently — through our verified charity partners. Every donation goes straight to a real individual, who can then exchange it for vouchers for essentials like food, transport, and wellbeing support.

We’re now looking for a creative volunteer to help us bring this journey to life in a short animated explainer video — showing how a donation travels from a donor, to an individual, and then to real impact.

✨ What we’re looking for

• Someone who can create animated or motion graphic videos.

• An eye for storytelling — helping us make the process simple, emotional, and inspiring.

• Able to work with our team on a short brief (60–90 seconds).

• Bonus if you can add light background music or voice-over.

�� What you’ll get

• A featured volunteer credit on our website and socials.

• Portfolio exposure across our growing platforms.

• The chance to use your creative skills for real-world social impact.

• A friendly, passionate team making giving more human again.

If you’re ready to use your animation skills for good, we’d love to hear from you (please send your portfolio on application). 

Let’s make generosity visible. ��

Plateful Café works to relieve poverty and isolation amongst refugees, asylum seekers and ethnic minorities in Lewisham. Our commitment is to reach the most vulnerable people in our community and open a pathway to employment for people who have asylum here. Refugees will benefit from workshops, training skills and knowledge relevant for the catering industry. Plateful Cafe are committed to creating an inclusive environment for all volunteers and team members. We are an equal opportunities provider and actively encourage applications from people with a refugee background.

What will the role involve?

• Looking for partnership opportunities with the private sector.
• Assisting with the development and ongoing work of Businesses Fundraising Action Group.
• Assisting in planning fundraising strategies with local businesses.
• Reporting on businesses partnerships and recent developments at Plateful Café.
• Working in partnership with the Plateful Café fundraising team.

Essential:

• Excellent communication skills.
• Experience of working with corporates.
• Expertise in new project creation and developing business links.

Desirable:

• Previous experience in fundraising and/or marketing.

What difference will you make?

• Helping to establish a new Business support group and a sustainable long-term funding structure.
• Developing and maintaining a funding mix, not relying on only one stream of funding.
• Helping local refugees find employment and enter the workforce much sooner than they otherwise might.

About Bank.Green

Since the Paris Agreement, global banks have poured a staggering $7.9 trillion into the fossil fuel industry. At Bank.Green, our mission is to lower this vast carbon footprint through technology and consumer action. We empower bank customers with the tools and insights they need to influence their banks towards sustainable lending or switch to greener alternatives. To date, our bank-checking tool has been used over 500,000 times by bank customers worldwide, and we have shifted over $50m towards banks that are financing a greener future.

Through transparency, engagement and innovation, we aim to redefine the role of banks in the fight against climate change.

Role Overview

As our Fundraising Director (volunteer), you will play a pivotal role in securing the resources that drive our mission forward. Success in this position means identifying and pursuing the right funding opportunities and coordinating our fundraising team to achieve clear goals. Through this role, you will gain significant experience of the entire fundraising process for both nonprofits and mission-driven entities, as well as learn about sustainable finance and how technology can positively contribute to it.

Commitment

• This role is currently volunteer-based.
• We are seeking a commitment of 5–8 hours per week.
• We are looking for someone to join us long term, but are open to shorter-term applicants.

Key Responsibilities

• Assess new funding opportunities for suitability using our CRM and training resources.
• Lead our fundraising strategy, setting goals for the team and adjusting course where needed.
• Manage our fundraising volunteers working across multiple workstreams and approaches.
• Meet individually with fundraising volunteers to discuss opportunities and unblock issues.
• Support the team with grant writing and the grant application process.

Desired Skills

• Strong verbal and written communication skills.
• Ability to work collaboratively within a remote team.
• Proactive and organised, able to move work forward with limited supervision.
• Passion for climate and social impact.
• Experience in fundraising, or willingness to learn about grant applications, crowdfunding strategies and donor communications.
• Comfortable coordinating and motivating a small team.

Volunteer Benefits

As a volunteer-driven organisation, we are focused on making roles as valuable as possible for our volunteers. In this spirit, we offer:

• Opportunities to gain insights into sustainable banking practices and developments in climate advocacy through continuous learning.
• The chance to network with other sustainability professionals and advocates, strengthening your professional connections.
• Valuable experience in a critical climate-focused role, which will enhance your CV and skill set.
• Recognition for positive performance, including supportive references and recommendations for your future career growth.
• A significant role in driving impactful changes in the banking sector to accelerate a sustainable future.

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Asking people you know who might be willing to have a collection box in their business

· Approaching local businesses to display the boxes and collect loose change from their customers

· Building and maintaining relationships with your box holders to inspire loyalty and encourage people to continue giving year after year

· Collecting the boxes in your area as and when required and taking to your YBTC contact

We are looking for people who are:

· Have a warm, friendly and confident outlook

· Willing to learn about the work of YBTC

· Able to communicate with a range of different groups

· Are creative and imaginative – spotting opportunities to boost your distribution

· Are well organised and enjoy meeting new people

· Reliable and able to commit to agreed requirements

We can offer you:

· Induction and ongoing training

· Ongoing support and supervision in your role

· The opportunity to learn new skills

· YBTC commitment to health and safety

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region

every week.

Our charity values are Integrity, Compassion, Community, & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and

research.

The difference you will make to cats and people

Our social media volunteers use their passion and knowledge of social media to promote the activities of local volunteer teams though various channels. They directly help cats by raising awareness of Cats Protection. A higher profile can help us raise the funds we need for our work, ensure people know they can adopt a cat from us, help promote neutering and help as many people as possible learn more about feline welfare.
 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• Promoting the work of Cats Protection through various social media channels, for example, Facebook, Instagram and Twitter
• Gathering information from across the organisation and locally within your team or volunteer group
• Writing and creating social media content, ensuring it complies with policies and guidelines
• Scheduling and posting social media content
• Monitoring activity and responding to comments on social media channels

A bit more information about this role and the team

This opportunity is for the new Harlow & Sawbridgeworth Branch which will cover postcodes SG10, CM17, CM18, CM19, CM20 and CM21

Are you a Farsi speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals from the UK’s Farsi-speaking community experience loneliness and isolation. One of our female befriendees is especially keen to improve her English skills and would benefit greatly from a supportive volunteer who can help her build confidence through regular, friendly conversations.

What is the Talking Bubble Project?

A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular calls, you’ll help build friendships, brighten someone’s day, and offer emotional support — in a way that’s sensitive to their cultural and language needs.

In this case, we are looking for a Farsi-speaking volunteer with a good command of English, so conversations can be held in English while using Farsi as needed to ensure understanding and comfort.

Why volunteer with us?

✔ Support a fellow Farsi speaker in the UK
✔ Help someone practice and improve their English in a safe, friendly way
✔ Make a real difference in someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Boost your own sense of fulfilment and purpose

✅ What’s required?

✔ Completion of online Safeguarding Adults Level 2 training (funded by us)
✔ A DBS check (also fully funded)
✔ A kind, patient, and compassionate approach
✔ Ability to hold conversations in both English and Farsi

How to get involved:

Apply through the CharityJob website – no previous experience needed.
This opportunity is open to UK residents only.

Help us bring connection, confidence, and kindness to someone eager to grow.

Job Description – HR Manager

Organisation: Children With Voices

Reports to: the executive ops manager

Location: Hackney, London - Hybrid

Contract: Full-time / Part-time – specify as needed

Job Purpose

The HR Manager plays a vital role in supporting the vision and mission of Children With Voices by ensuring that all HR practices are fair, compliant, and aligned with safeguarding, equity, and community wellbeing. This role is responsible for overseeing all aspects of human resources, from recruitment and staff development to compliance and wellbeing initiatives. The HR Manager will be instrumental in creating a safe, inclusive, and supportive environment where staff, volunteers, and young people can thrive.

Key Responsibilities

1. Oversee Daily HR Operations
   • Manage HR functions to ensure efficiency, compliance, and alignment with organisational goals.
   • Champion safeguarding and equality in every aspect of HR practice.
2. Recruitment & Onboarding
   • Lead fair and inclusive recruitment, ensuring diversity, equal opportunity, and alignment with our safeguarding responsibilities.
   • Deliver onboarding that instils Children With Voices’ values, safeguarding culture, and commitment to community impact.
3. HR Policies & Compliance
   • Develop and implement HR policies and procedures in line with UK employment law, charity governance, and safeguarding legislation.
   • Ensure GDPR compliance and maintain secure, confidential records.
4. Training & Development
   • Coordinate training on safeguarding, equality, diversity, inclusion, and wellbeing.
   • Support ongoing professional and personal development for staff and volunteers.
5. Employee Relations & Wellbeing
   • Provide advice and support on employee concerns, encouraging a culture of respect, accountability, and collaboration.
   • Promote mental health and wellbeing initiatives, aligned with our duty of care.
6. Volunteer Engagement
   • Oversee volunteer recruitment, DBS checks, safeguarding induction, and ongoing engagement.
   • Support volunteers to feel valued and integrated into the charity’s mission.
7. Collaboration with Leadership
   • Work closely with the CEO and department leads to ensure HR strategies support the organisation’s mission and goals.
   • Streamline HR processes to improve efficiency and impact.
8. Conflict Resolution
   • Mediate disputes fairly, maintaining trust and confidentiality.
   • Support managers in handling sensitive matters in line with policy and safeguarding standards.
9. Records & Benefits Management
   • Maintain accurate HR records, ensuring data protection compliance.
   • Administer employee benefits and ensure fair, transparent processes.
10. Health, Safety & Safeguarding

• Ensure workplace compliance with health and safety legislation.
• Embed safeguarding responsibilities across all HR practices, ensuring no child or vulnerable adult falls through the gaps.

Person Specification

Essential Skills & Experience:

• Proven experience in an HR management role, ideally within the charity or community sector.
• Strong knowledge of UK employment law, HR compliance, and safeguarding requirements.
• Excellent interpersonal and communication skills, with the ability to build trust at all levels.
• Experience managing recruitment, onboarding, and training processes.
• Ability to mediate and resolve conflicts in a fair, professional, and sensitive manner.
• Strong organisational skills with attention to detail and confidentiality.
• Commitment to equity, diversity, inclusion, and community empowerment.

Desirable Skills & Experience:

• CIPD qualification (Level 5 or above) or equivalent HR certification.
• Experience working with volunteers, young people, or community-focused organisations.
• Knowledge of charity governance and regulatory frameworks.
• Experience in developing wellbeing or mental health initiatives.

Our Values at Children With Voices

• Safeguarding First: Every decision is made with the protection and safety of children and vulnerable people in mind.
• Equity & Inclusion: We champion fairness and diversity, ensuring no child or family is left behind.
• Collaboration: We believe in the power of working together with partners, communities, and families.
• Empowerment: We support children, families, staff, and volunteers to thrive and reach their full potential.
• Community Impact: We exist to rebuild stronger, safer communities for future generations.

Salary & Benefits - £1,520 per month

Days 1–2 days in the office, with flexibility to choose from Tuesday, Wednesday, or Thursday. The remaining hours can be worked remotely.

Working pattern: 20 hours per week

About ArtClusiv
ArtClusiv is a creative social enterprise that exists to amplify and empower BIPOC creatives across all disciplines, including music, visual arts, performance, design, and more. We create spaces where creativity, culture, and community meet. Our work addresses systemic barriers in the mainstream arts world and promotes a more fair, visible, and supportive ecosystem for underrepresented voices.
We do this through skills training, access to opportunities, artist visibility, fair payment advocacy, and a safe, inclusive community that celebrates identity and artistry.

Volunteer Board Member (Director)
ArtClusiv is seeking an experienced and committed board member to help guide our mission and shape our long term impact. This role is ideal for someone with leadership experience in the arts, community development, creative industries, nonprofit governance, or cultural equity work.

Role Overview
As a board member, you will provide strategic oversight and help ensure that ArtClusiv continues to grow in a focused, values driven direction. Your guidance will support our goals of increasing visibility, strengthening partnerships, and securing funding to expand our programmes and opportunities for BIPOC creatives.
You will work closely with the founder and fellow directors to advise on organisational development, sustainability, grant applications, stakeholder engagement, and ethical governance.

Key Responsibilities
• Offer strategic advice to help shape the long term direction of ArtClusiv
• Support funding strategy and help identify grant opportunities and partnership prospects
• Provide oversight on governance, risk management, and community accountability
• Champion the mission and act as an ambassador for ArtClusiv in your networks
• Attend quarterly board meetings and contribute actively to decision making
• Share expertise that strengthens our impact in visibility, outreach, and equity
• Support the founder in navigating nonprofit challenges and building organisational resilience

What We’re Looking For
• Previous experience in a board, director, or governance role (nonprofit or creative sector preferred)
• Knowledge of arts, culture, community development, or social impact
• Strong understanding of BIPOC representation in the arts and the systemic challenges creatives face
• Strategic thinking, leadership ability, and a collaborative approach
• Commitment to anti discrimination, fairness, and inclusive creative spaces

We Strongly Encourage Applications From
• BAME and POC artists or creative professionals
• Individuals with lived experience of underrepresentation in the arts
• People passionate about building equity centred creative ecosystems

What You Gain
• The opportunity to influence and support a growing creative nonprofit
• A meaningful leadership role that uplifts artists and communities
• Experience in CIC governance and strategic development
• A platform to contribute your voice, knowledge, and lived experience

If you want to help shape a more inclusive future for the arts and ensure that diverse creative talent is recognised, supported, and celebrated, we would love to hear from you.

Join GHRI (Global Health Reform Initiative Foundation) — a non-profit organization bridging the healthcare gap through telehealth and telemedicine.

We’re inviting Doctors, Nurses, Pharmacists, Laboratory Scientists, Nutritionists, and other Health Professionals to join our volunteer team and deliver care to underserved communities—virtually and impactfully.

�� Your Role:

Offer virtual medical consultations via GHRI’s telemedicine platform.

Participate in online health campaigns and patient education.

Support GHRI’s community programs through remote diagnosis and follow-ups.

�� Benefits:

Make real health impact from anywhere.

Gain experience in digital and telemedicine systems.

Receive a certificate of volunteer service and recognition letter.