Volunteer volunteer roles in southwark, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have a fantastic opportunity for a Volunteer Car Drivers to join our team based in Surrey.
Are you ready to make a meaningful impact in your community? Join us as a Patient Transport Volunteer Driver and become a vital part of our Patient Transport Service in your local area. Your commitment will ensure that vulnerable patients can access essential medical appointments on time with ease and comfort.
Our volunteer team is a diverse blend of individuals united by a shared desire to make a positive difference in their communities.
As a volunteer, you'll be the friendly face that patients rely on during their journey to appointments. Your role is simple yet profoundly impactful: providing safe and reliable transportation, while offering reassurance and support during a challenging time in their lives.
No prior experience is necessary - just bring your caring attitude, a 4-5 door car, and some spare time. Whether you're available from the crack of dawn or prefer flexible hours that fit around your schedule, every contribution counts.
By volunteering, you will experience the fulfilment of giving back to your community and supporting the NHS. Join our growing team of compassionate volunteers who are dedicated to enhancing patient care and making a real difference in people's lives.
What benefits can you expect?
·50p per mile with reimbursement for approved expenses
·The chance to make a tangible difference in your local community
·Be a part of our excellent EMED Volunteer Team
·Comprehensive induction, training, and ongoing support
·Opportunities to connect with new people
Other duties include:
·Drive patients to non-emergency appointments
·Assist individuals in accessing vital hospital services
·Coordinate with our dispatch teams for seamless operations
·Foster positive relationships within the community
·Enjoy the autonomy of volunteering independently while knowing you have the backing of a supportive team
What we're looking for:
·A valid driving licence with (no more than 6 penalty points)
·A friendly and empathetic demeanour
·Access to a 4 door (minimum) car
·Alignment with our organization's values
·Basic IT skills (like the use of smartphone)
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.
Our Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 3000 colleagues across 60 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
A thriving team committed to pro-actively improving the wellbeing of our communities by enabling access to vital health and care services.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our New Kings Road store is looking for a dedicated Retail Volunteer to assist us on a Thursday. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.
The Role:
As a volunteer, your responsibilities will include (but are not limited to):
- Assisting customers behind the till
- Assisting with the placement of merchandise on shelves
- Creating engaging displays
- Greeting and assisting customers
The Volunteer:
We’re looking for someone who:
- Has a genuine passion for volunteering
- Is friendly, approachable, and enthusiastic
- Ideally connected with the local area
What’s in it for You?
At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.
Your Time:
Our shop operates from 10:00 to 18:00, and we're looking for someone who can volunteer for a minimum of 4 hours on a Thursday. We are happy to accommodate flexible hours to fit your schedule.
If this sounds like the role for you, please click the "Apply" button.
FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
It is fantastic that you would like to find out more about volunteering at St Mungo’s. We are looking for volunteers who play the piano to facilitate regular music group sessions for our clients. You will be volunteering at a care home and therefore engaging with older clients. The service has bought a piano and as a regular volunteer you will be building rapport by playing music and having a sing along, discussing with residents their favourite music and what memories they associate with it.
In this role, you will be supporting us with all or some of the following tasks: • Teaching clients a specific musical instrument (pre-agreed). • Encouraging conversations around music. • Facilitating music sessions with groups of clients in an inclusive and empowering way. • Designing the music sessions to meet the needs of the participants and taking a creative approach to how these are facilitated. • Adhering to St Mungo’s Policies and Procedures at all times.
Do I need to have any specific skills? • Experience of, or an interest in, in leading groups. • Ability to play a musical instrument. • Confidence in leading a group with staff present. • A friendly personality, good interpersonal skills, enthusiasm and motivation. • Great communication skills with a person-centred approach. • An understanding of the causes of homelessness and its impact. • Genuine interest in and commitment to St Mungo’s work and client group. • An understanding of and commitment to diversity & equality.
Location:
- Brent- Monday- Sunday, Ideally Monday evening (but can be other times), 2-3 hours per week.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Access All Areas is looking for volunteers to support both its Performance Making Diploma and Take Part programmes!
Are you:
- An artist trying to perfect your craft?
- A student looking for a placement in participatory arts?
- Or… simply interested in getting involved in your community and in knowing more about performance making and/or access?
Our volunteering opportunities might be the right fit for you!
Join as a volunteer on our Take Part programmes and Diploma and…
- Gain experience working within an established production company’s methodology
- Get to be creative, inspiring and bold with your ideas
- Be part of an inclusive performance-making process
- Build your toolkit and learn the ropes of what it takes to do inclusive creative work
- Work with emerging learning disabled and autistic artists
Performance Making Diploma overview
Run in partnership with the Royal Central School of Speech and Drama, our Performance Making Diploma is known as one of the world’s leading courses for and by learning disabled and autistic creatives.Students work with celebrated theatre and TV professionals to learn performance skills, create scripts and performances, and prepare for different career options in the arts and media.
Take Part Programmes overview
Our Take Part programme works with participants across East London and beyond, building creative skills, increasing confidence and making performance. They take place in arts venues, day centres, care homes, community centres and colleges.
As a volunteer, you might…
- Work creatively alongside students and participants and act as a ‘creative partner’ to support their ideas; Provide access support for students and participants including note-taking, accessing sensory tool, repeating instructions, etc.;
- Support the devising of performances;
- Perform alongside participants as on-stage creative support or in forum theatre workshop exercises;
- Attend theatre trips with students and participants.
For all the info, visit our website or email us
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Providing a confidential non-judgemental listening ear to Residents and Staff. Supporting those wishing to develop their spiritual journey from a Christian perspective. The role will be based across one of our hostels in Watford, Borehamwood, Bishop's Stortford, Welwyn Garden City, Hatfield or High Wycombe,
Activities include:
- Proactively engaging with Residents and staff to build safe relationships and trust
- Offering a ‘listening ear’ to all and giving emotional support
- Sensitively discerning when to offer prayer and support from a Christian perspective, and when to use faith based language
- Be inclusive and welcoming to people of all religious faiths and none, referring people to other faith communities as appropriate
- Working alongside support staff, volunteers & local agencies
- Maintaining records of support and feeding back concerns about Resident welfare to Staff/Line Manager.
- Attend regular volunteer team meetings
- Being proactive in seeking spiritual and emotional support for your own benefit as this is a challenging role.
Additional activities could include:
- Facilitating group work for example: Retreat Programme, Bible Study, prayer or Mental Health Support.
- Welcoming new Residents by phone or in person
- Leading or helping with Chaplaincy lead events: Easter/Christmas activities, Remembrance Services
- Being an ambassador for YMCA’s mission in local Churches
Skills/Qualities/Experience:
- Be a good and active listener who can support others
- Be of a friendly, welcoming and cheerful disposition
- Self-motivated, reliable and punctual
- Sensitivity and courage to care for people experiencing a range of distressing situations including: grief, trauma, poor mental health, substance misuse, suicidal thoughts.
- A commitment to your own spiritual development
- A good understanding of the Christian faith, as well as some understanding of other faith traditions
- Ability to use both faith and non-faith based language, as appropriate
- Good communication skills in English; in person & over the phone
- A willingness to learn new things and get stuck in
- Ability to maintain confidentiality
- Ability to work as part of a team
- Respect the Christian ethos of the YMCA and uphold its values
- Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have
Training Support:
- A full induction to the service and specific site will be provided
- A one day ‘Chaplaincy Essentials’ training, plus a menu of additional training will be made available
- Online training: Safeguarding (Adults & Young People), Fire Awareness, Manual Handling
- Ongoing support and regular 1:1 meetings with your line-manager
- Team meetings and social events
- Mileage and expenses may be payable
You will need 2 x references and a DBS (we will apply for and fund this).
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Zebra is seeking a qualified accountant to join our board of trustees as our next Treasurer.
Zebra is a not-for-profit social enterprise (exempt charity) providing accommotation to postgraduate international students living in London. We believe in the importance of international studies and have been going for over 60 years. We are a healthy organisation with a strong reputation and ambitious plans for the future.
This is an important time for Zebra. We are currently going through the process of deregistering with the Regulator of Social Housing and are changing our accounting practices and systems as we make the transition away from the housing association sector and to a more appropriate structure to prepare us for growth in the future. We have an experienced Finance Manager on our staff team who you will be working with along with the CEO and the rest of the board members.
We ideally need a Treasurer with some understanding of the charity or social enterprise sector. This is an unpaid volunteer role - there are four boars meetings per year (all online), Audit and Risk Committee meeetings (also online), and occasional meet ups in London - but you can be based anywhere to carry out this role.
Duties
- Acting as a mentor to the Finance Manager, supporting her through this period of transition while Zebra puts in place a new structure and new financial systems
- Chairing the Audit and Risk Committee - number of meetings per year to be decided as this is currently under review
- Meeting with our external auditors on Zoom
- Reviewing our quarterly accounts, annual accounts and reports and providing feedback
- Using your expertise to provide advice and support to other board members, including our Co-Chairs, to support them in understanding our finances and helping them to be able to provide good scrutiny and governance
- Attendance of four board meetings per year on Zoom, where you will provide input and opinions especially around financial matters
- Attending one Board Strategy day per year in London for which expenses can be paid (and ideally also attending our Christmas meal)
- The Treasurer should expect to serve for a minimum of 12 months
To apply please submit your CV in the first instance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role provides a telephone listening and support service to bereaved carers’ and family members whose relatives died under the care of The Hospice of St Francis. Last year our Bereavement Support Line volunteers made over 1,000 calls.
We are looking for additional volunteers to support this service. Do you have strong listening skills? Are you reflective, self-aware, adaptive with basic IT skills? We'd love to hear from you.
The role will be ome based and you will receive full training and ongoing support.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role provides a telephone listening and support service to bereaved carers’ and family members whose relatives died under the care of The Hospice of St Francis. Last year our Bereavement Support Line volunteers made over 1,000 calls.
We are looking for additional volunteers to support this service. Do you have strong listening skills? Are you reflective, self-aware, adaptive with basic IT skills? We'd love to hear from you.
The role will be ome based and you will receive full training and ongoing support.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our Chiswick Kids store is looking for a dedicated Retail Volunteer to assist us a minimum of 4 hours per week. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.
The Role:
As a volunteer, your responsibilities will include (but are not limited to):
- Tagging clothes
- Pricing books
- Assisting with the placement of merchandise on shelves
- Creating engaging displays
- Greeting and assisting customers
The Volunteer:
We’re looking for someone who:
- Has a genuine passion for volunteering
- Is friendly, approachable, and enthusiastic
- Ideally connected with the local area
- Has a minimum of 4 hours per week to volunteer with us
What’s in it for You?
At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.
Your Time:
Our shop operates from 09:30 to 17:30, and we're looking for someone who can volunteer for a minimum of 4 hours per week. We are happy to accommodate flexible hours to fit your schedule.
If this sounds like the role for you, please click the "Apply" button.
FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role provides a telephone listening and support service to bereaved carers’ and family members whose relatives died under the care of The Hospice of St Francis. Last year our Bereavement Support Line volunteers made over 1,000 calls.
We are looking for additional volunteers to support this service. Do you have strong listening skills? Are you reflective, self-aware, adaptive with basic IT skills? We'd love to hear from you.
The role will be ome based and you will receive full training and ongoing support.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Mentor – Make a Difference in a Young Person’s Life
What if one hour a week could change a young person’s life - and yours too?
About Us
MAPS Mentoring is an award-winning early-intervention project that supports vulnerable children and young people in the London Borough of Sutton. Our dedicated volunteers provide a safe, supportive space for young people facing challenges such as low self-esteem, difficult family relationships, abuse, bereavement, or self-harm. Through mentoring, we empower mentees to unpack their experiences, build confidence, and find their voice.
About the Role
We’re looking for Volunteer Mentors to join our MAPS Mentoring team. As a mentor, you’ll meet with a young person in Sutton for 1-2 hours weekly over the course of a year. Meetings are flexible and can take place in the evenings, weekends, or during the week for our older mentees, or for in-school mentoring.
No prior experience is needed - just a genuine desire to make a difference in a young person’s life.
With a budget provided for food, drinks, activities, and travel, you and your mentee can choose what to do together. Whether it’s casual coffee chats, dog walks, or saving up for more adventurous outings like GoKarting, Thorpe Park trips, or even indoor skydiving, the choice is yours!
What We’re Looking For
Excellent communication and listening skills
Empathy, patience, and the ability to build trust
Sensitivity and understanding of the challenges young people face
A positive attitude and reliability
Commitment to meeting with a mentee weekly for up to a year
Willingness to undergo a DBS check and attend a full day of training
Prior experience working with young people is welcome but not essential
Why Volunteer with MAPS?
Make a lasting impact on a young person’s life
Gain valuable skills in mentoring and communication
Be part of an award-winning, supportive team
All expenses (food, drinks, activities, and travel) are covered
Ready to Get Started?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our New Kings Road store is looking for a dedicated Retail Volunteer to assist us on a Thursday. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.
The Role:
As a volunteer, your responsibilities will include (but are not limited to):
- Assisting customers behind the till
- Assisting with the placement of merchandise on shelves
- Creating engaging displays
- Greeting and assisting customers
The Volunteer:
We’re looking for someone who:
- Has a genuine passion for volunteering
- Is friendly, approachable, and enthusiastic
- Ideally connected with the local area
What’s in it for You?
At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.
Your Time:
Our shop operates from 10:00 to 18:00, and we're looking for someone who can volunteer for a minimum of 4 hours on a Thursday. We are happy to accommodate flexible hours to fit your schedule.
If this sounds like the role for you, please click the "Apply" button.
FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer befrienders offer the older, housebound people in our community a chance to connect socially, have a cup of tea, and a chat. Could you be a much-needed social visitor to one of them this year? Training and support is provided. Time and Talents is a welcoming community space and volunteering with us provides fantastic opportunities to connect with your community, build your skills, and even make new friends! We provide induction, training and continuous support, alongside opportunities to meet other volunteers. We work hard to match you with a Befriendee who matches with your availability, personality, and ideally lives walking distance from you within Southwark!
In the first instance, please get in touch here and we will send you our online application form!
The client requests no contact from agencies or media sales.