Volunteer volunteer roles in west end, greater london

Are you passionate about social media and can lead a small team? We're looking to recruit a Lead Volunteer for our Social Media Team. We’re looking for someone who has a passion for promoting a small charity supporting a rare condition and has the ability to support a volunteering team as well as plan and use platforms and tools for social media including Canva, Google Drive and other digital platforms.

The Social Media Team develops and promotes Burning Nights CRPS Support’s communications online, using social media platforms as widely as possible, in order to maximise our impact and to inspire actions in the public, healthcare professionals, communities and businesses. The promotion of our activities will raise awareness of Complex Regional Pain Syndrome (CRPS) and provide support and empowerment to the CRPS community. Communications will also run in line with Burning Nights CRPS Support's campaigns strategy/plan.

This is a flexible volunteering opportunity, which means your commitment can be balanced around your lifestyle - being part of a team to ensure that communications to our community and supporters are up to date and timely.
You will provide leadership for your team and support the development of a communications plan for the charity.

Key Tasks and Objectives
You will lead and support an overarching communications strategy, direction and plans for Burning Nights CRPS Support's Social Media/online communications, create engaging content, supervise the team and encourage high standards.
Tasks may include:

• Managing the Social Media campaigns across social media, which includes overseeing engaging content, writing and editorial, design and artwork from The Social Media Team.
• Help develop social media campaigns and day-to-day activities.
• Prepare graphics for sharing across channels.
• Monitor the impact of social media campaigns; Analyse, review and report on effectiveness of campaigns in an effort to maximize the charity’s reach.
• Scheduling and posting social media content.
• Capture and report on monthly data from across all social media platform.
• Lead on Social Media meetings or the social media section of Comms meetings.
• Work with the whole Comms & Marketing Team including the Lead Communications & Marketing Volunteer to provide relevant content for their teams to use on social media, providing training/coaching where appropriate.
• Develop, manage content and maintain social media objectives and targets.
• Supporting the Social Media Team to ensure our social media platforms are regularly updated.
• Supporting with the development, preparation and implementation of Burning Nights CRPS Support's Social Media strategy in conjunction with the overall Comms strategy.
• Encouraging others to comment on our posts and share them with others, to ensure that our communications reach a wide range of stakeholders and diverse audience.
• Increasing the numbers of followers and engagement across our social media channels - Facebook, Instagram, LinkedIn, YouTube, Pinterest, TikTok and X, using appropriate tools and utilising relevant channels to reach diverse audiences.
• Monitor, analyse and report on the performance of social media channels/activities using tools like Metricool, Buffer and Google Analytics, feeding back monthly to the Lead Comms Volunteer and the trustees, using the data to inform future activities.
• Keep up to date with the charity and healthcare sectors, events and news, and suggest content to promote through our social media feeds.
• Support new volunteer Social Media Team members ensuring they understand their role or assign them their role.
• Act responsibly with data held by Burning Nights CRPS Support that you may access as part of your role, adhering to guidelines and policies and reporting any concerns or possible breaches to Burning Nights CRPS Support's Data Protection Officer/Lead.

Key Skills or Qualifications

• Experience of using social media platforms, other online tools and Communications to generate interest in a charity, business or project.
• Experience of managing a team and projects.
• The ability to inspire people to act and get involved internally and externally.
• Ability to transform small snippets of information into interesting and engaging stories suitable for social media platforms.
• Good IT skills, including Google Drive, Canva, Buffer, Word and Excel.
• Experience of managing multiple campaigns, with excellent organisational and time management skills, delivering effective targeted outcomes.
• Be proactive and show initiative, with the ability to volunteer unsupervised.
• Genuine interest in supporting a small charity and a passion for campaigning for a healthcare charity.
• Be motivated and enthusiastic with proven experience and is passionate about social media and marketing, and producing tangible results.
• Good interpersonal skills dealing with people sensitively and respectfully from a wide range of backgrounds
• Strong strategic development, project management and articulate communication skills.
• Good attention to detail and accuracy, with succinct writing and proof-reading skills
• Able to establish and maintain effective working relationships with other volunteers and staff.
• Excellent organisational and time management skills with the ability to prioritise and structure work schedules.
• Ability to be innovative and creative.
• Ability to be flexible and have a 'can do' approach.
• Friendly, approachable manner - able to build rapport with a range of partners and staff, and provide a collaborative team environment.
• Confidence in communicating on Zoom or by email.

Key Benefits

• Voluntary Experience: Gain practical real-world experience working in social media management.
• Supportive Team: Collaborate with a passionate team working on projects.
• Personal Development: Develop your skills in social media marketing, content creation, and community engagement.
• Portfolio content for future job applications.
• Opportunity to contribute to a meaningful cause.

Training and Support

• Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
• Relevant and ongoing training for your volunteer role.
• Regular updates on charity activities.
• Support, advice and guidance from Charity team.
• After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
• Out-of-pocket expenses, approved in advance will be reimbursed.

Volunteering for Sense

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

What your role will involve

You’ll get the opportunity to get involved in a wide range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do. 

When you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

Will the role suit me? Yes, if you are:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What can Sense offer me as a volunteer?

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

What your role will involve

You’ll get the opportunity to get involved in a wide range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do. 

When you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

Will the role suit me? Yes, if you are:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What can Sense offer me as a volunteer?

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

What your role will involve

You’ll get the opportunity to get involved in a wide range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do. 

When you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

Will the role suit me? Yes, if you are:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What can Sense offer me as a volunteer?

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

What your role will involve

You’ll get the opportunity to get involved in a wide range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do. 

When you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

Will the role suit me? Yes, if you are:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What can Sense offer me as a volunteer?

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Do you enjoy singing and listening to all genres of music? We have an exciting opportunity to facilitate a singing and music group!

What you will be doing

• To develop positive relationships with the service users
• Facilitate a weekly singing and music group with use of instruments
• Provide opportunities for the group to collaborate on agreed themes/ songs for future groups
• Coordinate and plan group sessions
• Inspire and motivate people to attend and get involved in the group
• Keep a record of attendees, provide feedback, and report any concerns to the staff team
• To use a range of skills and tools to make sessions interesting and fun

The skills you need

• Experience in music in either a professional, educational or personal level
• Good interpersonal and communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Obuyisi bw’Omu Initiative 

Obuyisi bw’Omu Initiative empowers underserved communities in Uganda—particularly women, youth, and children—through grassroots action, advocacy, and partnerships. It addresses key challenges including limited mental health support, poor water and sanitation, barriers to quality education, and the impacts of climate change. Programs create safe spaces for mental health awareness, improve clean water access and hygiene, and provide educational resources and mentorship to promote inclusive learning. Climate action efforts involve tree planting, conservation, and sustainable practices. By fostering community ownership and engaging volunteers, Obuyisi bw’Omu drives practical, sustainable solutions that enhance well-being and resilience for lasting positive change.

Marketer

Volunteer Role Description (remote, unpaid)

Role Description: We are seeking a passionate and creative Volunteer Marketer to help promote our initiatives, increase visibility, and engage our target audience. As a remote marketer, you will play a vital role in developing and executing marketing strategies that strengthen our presence online and offline. This role is ideal for someone who wants to gain hands-on marketing experience, showcase their skills, and contribute to meaningful projects while working flexibly from anywhere.

Key Responsibilities:

Content Creation & Promotion – Develop engaging content (social media posts, email campaigns, blogs, etc.) to raise awareness about our mission and activities. Social Media Management – Manage and grow our presence across platforms (e.g., Facebook, Instagram, LinkedIn, X/Twitter). Brand Development – Support in maintaining a consistent brand voice, messaging, and design across all communication channels. Campaign Planning – Assist in planning and executing marketing campaigns to promote events, initiatives, and partnerships. Audience Engagement – Interact with followers, respond to inquiries, and build an active online community. Research & Strategy – Monitor marketing trends, analyze competitor activities, and suggest improvements for better outreach. Reporting & Analytics – Track marketing performance (reach, engagement, conversions) and share insights for growth.

Weekly Time Commitment

10+ hours per week

Duration of Volunteer Role (remote)

6+ months

Length of Placement: ongoing

Join Long Covid Support and play a pivotal role in transforming the lives of people affected by Long Covid. This volunteer role gives you the chance to lead our digital infrastructure, using Microsoft 365 tools to improve how we operate and collaborate. You’ll build your IT coordination experience within a mission-driven charity, enjoying flexible remote working and joining a supportive, values-led community that truly values your contribution.

What will you be doing (role overview)?:

You will lead the setup and management of Microsoft 365 services, including SharePoint, Teams, and Outlook. You’ll manage IT onboarding and offboarding for volunteers, provide approachable support for IT queries, and migrate data from legacy cloud platforms. Additionally, you will develop clear user guides, ensure compliance with UK GDPR and cybersecurity standards, and offer strategic advice on IT procurement to help improve our operational efficiency.

What are we looking for (about you)?

You are confident administering Microsoft 365 and handling cloud data migration, with solid knowledge of data protection and cybersecurity. You communicate clearly and enjoy supporting non-technical users. You’re organised, proactive, self-motivated, and passionate about applying your IT skills to a meaningful cause. Experience in volunteering or working with non-profits is a plus/

What difference will you make:

Your expertise will strengthen our charity’s digital capabilities, enabling smooth collaboration across teams and volunteers. This will directly improve our ability to deliver vital support to people living with Long Covid.

Key Responsibilities:

· Manage Microsoft 365 infrastructure and services

· Coordinate volunteer IT onboarding/offboarding and provide ongoing support

· Migrate files and data from existing cloud drives

· Develop and maintain IT policies and user guides aligned with data protection standards

· Ensure digital security and compliance

· Provide strategic IT advice and support procurement decisions

Application Process:

Please submit a cover letter and CV, demonstrating how you meet the criteria.

Equal ops statement:

We are committed to fostering an inclusive and diverse environment where everyone is treated with dignity and respect. We provide equal opportunities for all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively encourage applications from all individuals of all backgrounds, particularly those with lived experience of Long Covid.

Closing statement:

Volunteering with Long Covid Support offers you the flexibility to work remotely at times that suit you, making it easy to fit into your lifestyle. You’ll gain valuable hands-on experience managing IT for a growing charity, while developing important leadership and digital transformation skills. Beyond that, you’ll become part of a compassionate and inclusive community that is dedicated to making a real, positive difference in people’s lives. Your contribution will be recognised with professional references to support your future goals, all while making a tangible impact for those living with Long Covid.

Ready to use your IT skills to make a real difference? Apply now and help us build the digital foundation that supports thousands living with Long Covid every day.

WE NEED YOU! - CHARITY MANAGER VOLUNTEER WANTED!

VOLUNTEER with our brand new, 100% volunteer-run, grassroots charity in LONDON!

In a world that sometimes feels disconnected, where shadows of loneliness can linger, there's a new light on the horizon. Introducing SUNSHINE, a grassroots charity born from a simple, powerful belief: no one should feel alone.

Loneliness can be a heavy burden, but it doesn't have to be a permanent one.

At SUNSHINE, we're dedicated to breaking down the walls of social isolation and building bridges of connection. Through our community activities, uplifting events, and heartfelt befriending services, we're creating spaces where people can truly belong.

We're not just a charity; we're a community of caring hearts, a hand to hold, and a voice to listen. We're here to turn a solitary journey into a shared adventure, to replace isolation with inspiration, and to remind every single person of their value.

We Need a Charity Manager to Join Our New Charity!

Are you a dynamic leader with a passion for our mission? We're seeking a hands-on Charity Manager to oversee every aspect of our small but mighty organisation. As a new, volunteer-led charity, this is a unique opportunity to shape our future and make a monumental impact from day one.

You will be the driving force behind SUNSHINE, reporting directly to the Board of Trustees. You'll manage our daily operations, spearhead our growth, and ensure we remain true to our core mission of combating loneliness and bringing people together.

What You'll Help Us Do:

• Lead and manage all aspects of the charity's operations, from programme development to volunteer coordination.

• Serve as the main point of contact for our volunteers, partners, and the community.

• Develop and implement strategies to help us grow and reach more people in London.

• Report directly to the Board of Trustees, helping to guide and shape the long-term vision of SUNSHINE.

• Be a hands-on problem-solver, ready to tackle a variety of tasks that come with running a new charity.

If you are a dependable, experienced, and dedicated leader who wants to make a lasting difference, we want to hear from you.

Join us in our mission to bring SUNSHINE into the lives of those who need it most. Together, we can transform lives, foster well-being, and help a little more sunshine into the world, one connection at a time.

JOIN OUR TEAM

Be The SUNSHINE In Peoples Lives

Everyday STEM

Democratising STEM Education for the Global Majority.

Based in Kenya, we work to improve STEM learning outcomes for children in emerging markets by making education more accessible and affordable. Our approach helps bridge the digital divide and reduce the gender gap in STEM and digital literacy, directly contributing to the global push for quality education for all.

As an edtech and STEM ecosystem builder, we integrate trainer facilitation, resource mobilisation, career mentorship, and curriculum development into one streamlined service. Supported by digital tools and strategic partnerships, our model lowers costs for learners while ensuring quality and long-term impact.

Digital Marketer

Volunteer Role Description (remote, unpaid)

The digital marketer will be incharge of social media and email campaigns with an aim of transforming impressions into conversions and subcriptions

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months

Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in the borough of Bromley and 50 + plus in Greenwich. Our advisers provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.

Role Summary: Supporting and providing information to clients across a wide range of enquiry areas including welfare benefits, housing, Social Care, relationships, and consumer issues.

What will I be involved in?

• Identify and research information and services to signpost that are relevant to the client’s situation, drawing on information resources, agencies, and other sources of information.
• Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
• Familiarize and keep updated with resources available from Age UK factsheets and Information Guides available.
• Completion of the Adviser Induction programme which includes training courses on relevant topics. Followed by shadowing sessions within the I & A Team.
• Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
• Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
• Present and discuss information and advice with the client’s consent, act on their behalf, and represent their interests with third parties by letter, telephone or in person.
• Recording and updating case records on Charitylog including capturing consent. Using Microsoft packages and emails.
• Liase closely with the Advice Case Supervisor, other advisers, and wider staff team. Seeking guidance and support where required.
• At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
• Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.

What skills and qualities will I need to have?

• Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
• Good communication skills and confident at speaking to clients on the telephone
• Able to prioritise tasks with good time management skills.
• A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
• Be a good listener and have empathy with older people, being approachable and welcoming.
• Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
• Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.

Benefits of getting involved:

• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
• Committed to supporting the Information and Advice service deliver a difference to all their clients.
• Ongoing support and role training with feedback given.
• Opportunities for networking with other volunteers and being part of a wider volunteer team.
• Awareness of Age UK Bromley and Greenwich social events, services, and projects

Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.

At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close. People feel part of something amazing and are motivated to make a difference. As a Membership and Retail Support

As a Membership and Retail Volunteer you will actively engage with our visitors and encourage them to support WWT as members. Enthusing them with stories of our conservation work and the many benefits of membership, you’ll help us secure the essential support we need to continue our ambitious plans for wetlands conservation.

And if you have an eye for something special and can offer excellent customer service to every one of our visitors, even better. You will also be a support to our retail team and help keep up the great work in offering a wide range of items for them to take home. Experience is always welcomed but not essential as training for this and our membership processes will be provided.

About us

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, providing warm clothing, bedding, food and assistance to refugees who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as offering social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services.

Our Legal Access Department is an access to justice project that exists to arrange critical legal representation for people seeking asylum and, more than this, to support people through the hostility and difficulty of claiming asylum. The department, made up mostly of volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone.

The Role

In this busy, hands-on role, you’ll gain an understanding of how the UK asylum system works, enabling us to provide the highest standards of service to those who need us most. Your work will focus on maintaining accurate records, following clear processes, and delivering high-quality support to every one of our vulnerable clients.

This will include working with individuals in UK detention centres. As a Detention Team Volunteer Caseworker, you’ll be speaking to clients impacted by the government’s “one in, one out” policy. You will be taking them through our client questionnaire to gather information important for their referral to legal support.

This role requires a commitment of 10 hours per week distributed evenly across the week.

We’re looking for people with a genuine passion for human rights and refugee protection. If that’s you, please get in touch. This is a fantastic opportunity to help asylum seekers access the legal support they deserve.

Responsibilities include:

• Attend induction, ongoing training and keep up to date with resources and procedure to ensure you can carry out the role effectively and efficiently.
• Able to work independently and manage your time effectively, sometimes working to tight deadlines
• Take on new cases each week, whilst also providing ongoing support to previous clients
• Be organised and accurate with information, with an eye for detail
• Maintaining and updating client records
• Sorting and organising client’s paperwork
• Ability to use spreadsheets, Google Workspace, messaging platforms and secure databases.
• Excellent communication skills and the ability to communicate with people who do not have English as their first language, working alongside interpreters to ensure clients understand the process
• An understanding of the traumatic experiences that our clients have been through and the emotional resilience to cope with this
• Liaising with other professionals including lawyers and Migrant Help
• Professional and dedicated to ensure that the best interests of the clients and Care4Calais are represented at all times
• Attend regular team meetings and contribute effectively
• Understand the remit of the role, we do not give legal advice, we are a referral mechanism
• Following safeguarding procedures and reporting safeguarding incidents appropriately
• Referring clients to other teams within the organisation, when necessary
• Keeping your line manager updated on any issues which may impact your ability to carry out the role effectively.
• Maintaining communication with the management team throughout your role, available for regular check-ins to ensure the best service is provided to our clients.
• To participate in promoting the work of the legal access team as directed by the management team
• Comitting to your weekly volunteering hours

To apply please provide a covering letter outlining why you want to volunteer for the Legal Access team, and why you think you would be suitable for this role.

Person Specification

Essential Criteria:

• Ability to work sensitively and effectively with a diverse range of clients, demonstrating cultural competence, respect and compassion.

• Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset.

• Exceptional written and oral communication skills, including the ability to convey complex information clearly and concisely.

• Proactive and self-motivated, with the ability to take initiative.

• Strong working knowledge of Google Workspace.

Preferable Criteria:

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, Amharic is a strong asset. 

• Having experience of the asylum system in the UK is a strong asset.

• Experience working with vulnerable communities

Lived Experience Inclusion:

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.

As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment)

In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.

Based in either our Main Gallery or Stables Gallery, the role is integral in providing a high-quality visitor experience by bringing our gallery spaces to life by welcoming and engaging visitors, as well as sharing your passion and the stories of our exhibitions.

Tasks and Responsibilities 

• Welcoming and engaging visitors in a warm and friendly manner 
• Interpreting our gallery spaces, exhibition content, the Richmond Borough Art Collection and the gallery’s history for all ages and abilities
• Being a visible presence in our galleries, ensuring everyone's safety and the security of our exhibitions
• Guiding visitors around the gallery and wider site
• Monitoring visitor numbers and contributing to evaluation initiatives 
• Representing the Gallery and Richmond Arts Service

What we hope you will get from the role 

• The opportunity to engage with people and communities from the local area, West London and beyond
• Opportunity to develop interpersonal and communication skills
• -An insight into the day-to-day running of a contemporary art gallery and museum crossing a range of sectors 
• Opportunities to engage with artists and learn about their practice
• An understanding of the breadth of arts activity offered by Richmond Arts Service 

Training and Support 

We will provide training and an induction which covers all aspects of the role. On-going support and supervision will be provided by staff throughout your time with us. Additionally, there are regular training sessions to supplement and further your initial training, as well as a varied programme of volunteer events and activities to join in, meet people and learn something new!

We offer a tour of our exhibitions with the artist(s) or a member of staff prior to their opening. This will give you a first hand insight into the concept, processes and artist’s vision behind the exhibition. 

Desirable qualities and experience 

• Enthusiasm for meeting and engaging with people and sharing information
• Interest for contemporary art, history and/or heritage 
• Able to answer enquiries in a friendly and helpful manner 
• Willingness to learn 
• Enjoys being part of a team 
• Ability to complete tasks independently 
• Good time keeping 

Availability 

The gallery is open to the public Tuesday to Sunday, 10am – 5pm, with two volunteer shifts a day, 10am – 1pm and 1pm – 5pm.

We ask for a minimum commitment of one shift every fortnight, although there is flexibility over scheduling.

Location 

This role is based at Orleans House Gallery, in either the Main Gallery or Stables Gallery. 

Expenses 

We will cover travel expenses up to £17 per day.