Volunteering Management Jobs in London, Greater London

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

Counsellor

This is an exciting opportunity for an experienced counsellor to join the Emotional Support Team in Cornwall. If a 35-hour role is not for you, a blend of part time hours as well as flexible working is available. This can be discussed further at interview.

Position: S11168 Stroke Association - Emotional Support Coordinator/Counsellor

Location: Home-based West Cornwall, with frequent travel across Cornwall required as part of this role (May include team meetings or other work-related meetings)

Hours: Full or part-time hours, 2 x 18 hours per week positions or 1x 35 hours per week position

Salary: Circa £29,900 per annum, pro rata

Contract: This is a fixed-term contract until 31 March 2026. We currently have funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 26 May 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: week commencing 3 June 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The project funded by the Elwyn Thomas Memorial Fund will deliver an Emotional Support Service as well as through collaborative community working, will result in valuable assets for the community. In the shape of self-sustaining peer and volunteer led support through groups, partnerships and activities.

Reporting to the Emotional Support Service Manager, the team will deliver a professional counselling service to stroke survivors, carers and relatives.  Counselling sessions are designed to help clients to develop emotional resilience, readjust to life after stroke and prepare to reintegrate into community life.

Key responsibilities will include:

· Providing one to one counselling to stroke survivors, carers and relatives including those with communication or cognitive difficulties

· Providing counselling sessions in person, on-line or by telephone, throughout Cornwall

· Assessing the appropriateness of counselling for service users by providing emotional needs assessment sessions as well as using appropriate screening/evaluation tools (e.g. PHQ and GAD)

· Managing risk and safeguarding issues in accordance with appropriate legal, ethical and organisational requirements.

About You

You will have:

· An advanced diploma in integrative, humanistic or person-centred counselling/psychotherapy; for example, BACP recognised course or equivalent (i.e. 450 hours skills and theory, 100 hours of supervised practice, 20 hours of personal therapy)

· A minimum of 1 year post qualification supervised clinical practice

· BACP registration (or equivalent) and actively working towards accreditation

· Experience of delivering short-term counselling

· Experience of working with people with cognitive impairment

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role. You must live in the West area of Cornwall to fulfil this travel requirement.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Counsellor, Counselling, Psychotherapy, BAC, Stroke Support, Stroke Counsellor, Medical Counsellor, Physical Counsellor, Disability Counsellor, Care, Care and Support, Social Care, Stroke Care, Emotional Support, Aftercare, Rehabilitation.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Role: Poppy Appeal Manager

Location: North East London

Contract Type: Permanent, Full Time

Hours: 35 Hours, Monday to Friday

Salary: £32,910 to £36,072 (Inclusive of London Supplement)

Are you looking to ensure the success of this unique initiative for the Royal British Legion as a  Poppy Appeal Manager?

As the Poppy Appeal Manager in North East London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.

A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.

Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.

The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work including regularly round North East London. You will be contracted to our London Hub, Haig House, where you will be expected to work a minimum of 2 days per week – when not travelling. Please be aware a full UK driving licence is required for this role.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 23rd June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The Greenwich Foundation for the Old Royal Naval College is embarking on an ambitious project to become an extraordinary destination. A UNESCO World Heritage Site and an iconic Greenwich landmark, we are an inspiring site steeped in rich history and a passionate community. We foster an inclusive spirit of collaborative working, and value expertise, diversity and creativity. If you are interested in becoming a part of our fantastic team, please see below.

We are looking for two Development Managers to join our Development team focusing on Individual Giving and Trust and Foundation Fundraising.

Please ensure you have fully read the relevant description attachment before applying, irrelevant applications will not be considered. 

The Development Manager (Individual Giving) will manage the strategic development of Individual Giving, identifying opportunities to drive growth in this area. The post-holder will oversee the delivery of our Regular Giving programmes and will also manage relationships with high-level donors to identify and securing major gifts.

Applicants must be able to demonstrate the following essential requirements:

• Drive acquisition, retention and growth of Individual Giving at all levels with a particular view to growing unrestricted income from this stream.
• Develop and deliver inspiring Regular Giving appeals, understanding the key motivations of our supporters and in line with the strategic objectives of the organisation.
• Lead on the delivery of all aspects of the Patron programme, in particular stewardship of Patrons and supporting the Head of Development in a strategic review of the programme.
• Collaborate with colleagues across the organisation to grow visitor giving, taking a multi-channel and innovative approach.
• Proactively manage a personal portfolio of prospects and donors to secure mid- and major-level gifts from Individuals, ensuring that tailored moves management strategies are employed to meaningfully move relationships towards solicitation.

The Development Manager (Trust and Foundations) will manage the strategic development of Trusts and Foundations fundraising, identifying opportunities to drive growth in this area. The post-holder will oversee income generation from grant-making organisations and ensure timely reporting to funders.

Applicants must be able to demonstrate the following essential requirements:

• Drive growth of Trusts and Foundations income especially at the five- and six-figure level, with a particular view to supporting unrestricted income and major projects in the organisation’s pipeline.
• Proactively manage a personal portfolio of Trusts and Foundations, regularly meeting and engaging with prospective funders to pitch proposals and check-in around expectations. 
• Liaise with key internal stakeholders to develop accurate, compelling funding applications in line with deadlines set by funders. 
• Build lasting relationships with funders in order to establish opportunities for multi-year income generation.
• Drive the Trusts and Foundations prospecting process and increase the range of prospects approached for support, utilising prospect research tools and securing introductions from our network. 

Hours: 22.5 hours per week – Tuesday, Wednesday & Friday
Contract: Permanent
Salary: £35,692 per annum (pro-rata £21,415 per annum)
Location: 242 Kingsland Road, London, E8 4DG

Our client Peter Bedford Housing Association is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to our work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

This part time (0.6FTE) post is located within the core services Team, and reports to the CEO. The postholder works closely across the organisation to deliver an efficient Office management, Reception and basic HR service to all managers and staff.

Aims of the post

• To manage the office, coordinating volunteers to provide reception and administrative services. 

• To coordinate and procure office and IT equipment.

• To carry out HR administration tasks acting as a first point of contact for managers and staff.

Specific Responsibilities

Office management

• Dealing with customer & external queries and disputes dealing with in bound and out bound communication, such as hybrid mail, post, phone calls and customer satisfaction surveys. 

• Organise Reception rota and cover, enabling opening hours to be fully resourced. 

• Dealing with petty cash.

• Managing phone and IT systems, contributing to new projects and upgrades.

• Ordering and facilitating meeting refreshments. 

• Promote and manage booking of rooms. 

• Manage all hardware e.g. laptops, phones etc and ordering office consumables.

• Managing small budgets and checking expenditure.

• Ensuring all new staff are set up with correct equipment and IT access e.g. laptops, phones, keys etc with good records kept.

Volunteer and Placement development

• Day to day supervision of customer services volunteers and placements.

• Recruit and plan for volunteers and placements, including contributing to individual learning plans and reviewing progress. 

HR administration

• Investment in staff - To be an impartial point of contact for employees and volunteers seeking HR advice if their line manager is not able to assist, signposting them as appropriate to other sources of advice and assistance. 

• Employment contracts and Consulting employees - To provide administrative support when consulting on Terms and Conditions, investigating Disciplinary and Grievances and any other related matters. To support the CEO to coordinate working groups across employees and volunteers. To administer staff surveys. 

• DBS checks - To undertake renewal DBS checks for all employees and volunteers and make recommendations as necessary to managers. 

• Managing information - To ensure good quality and accurate HR information management for all employees and volunteers with due regard to confidentiality and document control. To maintain electronic files and enable colleagues to make the best use of the HR database, Breathe HR. To facilitate references for former employees in partnership with managers and the CEO. 

• Payroll - To collate information, draft and seek authorisation of payroll changes in partnership with the CEO and Director of Finance. To support the annual pay review. 

• Recruitment - To coordinate recruitment processes in partnership with the recruiting manager. This includes liaising with the recruitment agency. 

• Learning and Development - To coordinate training suppliers and place bookings for courses in consultation with the CEO. To contribute to coordinating the annual Staff and Volunteer conference. 

Customer focused services

• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.

• Be supportive of PBHA’s ethos of maximising tenant/participant influence over the development of the organisation.

• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice. To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments. To take collective responsibility for any shortfalls identified through complaints.

General Responsibilities

• Participate in key meetings.

• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required.

• Promote, develop and support PBHA’s ethos, values and impact.

• Provide cover for other managers and workers.

All staff are expected to: 

• Work co-operatively as part of a team and with other teams.

• Be involved in the selection and training of new workers and volunteers.

• Participate in staff training and development activities, one to ones and all relevant meetings.

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.

• Plan and organise own work with a minimum of day to day supervision.

• Undertake all other reasonable duties.

General Information

Please note that:

• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

• All PBHA work premises are non-smoking. 

Access Information 

The Kingsland Hub site has one level and is accessible to wheelchair users.

Main Conditions of Service

This is a part time position. The post is for 22.5 hours per week. It is expected that the hours will be delivered on 3 full days (to be agreed) each week but alternative arrangements, ie 4.5 hours per day for 5 days, may be acceptable. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period.

Annual leave entitlement is 26 days per year plus normal bank holidays pro rata. This will rise after each completed year of service to a maximum of 30 days – pro rata.  

Salaries and expenses are based on PBHA’s salary scales and are revised each year. The salary for this post will be in the range of £35,692 pro rata per annum and the starting salary is £35,692 (£21,415 for 22.5 hours per week).

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months). The notice period for this role is four weeks.

PBHA is committed to equality and diversity, anti-discriminatory practice and is striving to be an antiracist organisation.

Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• Experience of developing and maintaining efficient business administration processes.

• Experience of administering and maintaining records with regard to confidentiality 

• Experience of using Microsoft Office packages and computerised HR databases to manipulate the data to generate for reports 

The competencies required for the post are the ability to:

• Able to multitask and prioritise

• Able to take and model taking responsibility

• Able to take decisions

• Excellent people management skills

• Able to work closely and effectively across departments 

• Able to promote Equality and Diversity, and PBHA’s values

• Able to liaise with a range of people across cross cutting areas such as Health and Safety

• Able to lead on document control 

It is desirable that the candidate will have:

• Experience of recruiting volunteers 

• Experience of coaching and developing volunteers or people returning to the workforce

• Experience of undertaking safeguarding DBS checks for employees and volunteers 

• Experience of an HR system would be an advantage

• Experience of maintaining confidential employee records

• Experience of tendering for office equipment and supplies

The successful candidate will need to be committed to:

• Investing in volunteers’ skills, development and wellbeing 

• Ensuring Value for Money in all purchasing and procurement

• Maintaining and developing PBHA as a best practice employer 

• Championing PBHA’s Equality and Diversity policy 

• PBHA’s values and culture of empowerment and respect 

• PBHA’s Equality, Diversity and Inclusion policy

• Co-operative team working.

• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

WASH Systems and Programme Partnerships Senior Manager

Contract: Permanent, Full time

Location: The role will be based in the UK or one of the following countries where WaterAid works, subject to right-to-work eligibility in the respective countries. Bangladesh, Ethiopia, Ghana, Kenya, Malawi, Nepal, Nigeria, Rwanda, South Africa, Uganda, Zambia

For the UK Location, we offer hybrid working: A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.

Salary & Benefits: Salaries and benefits for different countries will vary in line with the successful candidate's location and depending on experience. If UK-based: £56,249 - £59,602 (depending on experience) or equivalent established grade G salary and benefits in the country of employment.

About WaterAid:
Want to use your skills in steering WaterAid's sector-leading work on strengthening WASH Systems and establishing impactful programme partnerships? Join us to play a pivotal role in making sustainable and safe water, sanitation and good hygiene normal for everyone everywhere.

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as WASH Systems and Programme Partnerships Senior Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
WASH Systems and Programme Partnerships is part of the Programme Support & Knowledge team (PSK), a key unit of the WaterAid UK International Programmes Department (IPD) operating in 17 African and Asian countries. PSK is a diverse and motivated group of 20+ technical specialists and advisors, passionate about bringing sustainable WASH to the world's poorest and most marginalised people. PSK leads and supports organisation-wide programme learning and knowledge management, collating and disseminating programme knowledge and facilitating knowledge exchange. The team provides technical advisory expertise and fosters and supports internal and external programme and technical partnerships and networks. The team also leads on developing normative programme documents and standards, advising and supporting on the delivery of IPD's programme capacity enhancement strategy. PSK collaborates with many functions across the organisation including policy, advocacy, campaigns, fundraising, communications, as well as with WaterAid partners and collaborators.

About the Role:

As an experienced WASH professional and systems thinker, you will provide strategic leadership to the WASH Systems and Programme Partnerships team, aiming to maximise the value that the individuals and the wider Programme Support and Knowledge team brings in contributing to effective approaches to WASH systems strengthening and effective programme partnerships for collective action, as part of WaterAid's strategy.

The WASH Systems and Programme Partnerships Senior Manager is a senior leadership role within the Programme Support and Knowledge (PSK) team that sits within the International Programmes Department of WaterAid (UK). You will be a member of the PSK senior leadership team.

In this role, you will provide the vision and the steer to the team in providing high quality and impactful WASH systems advisory support, guide the development and refreshment of the organisational framing, guidance and standards materials. The role will also provide leadership in steering and convening the organisational best practice in developing and shaping strategically focused programme partnerships and alliances for effective collective action. This includes guiding our work on the relative roles of the public and private sector in WASH, particularly evolving our work on Sanitation and Water Operator Partnerships (SWOPs).

You'll:

• Strategically lead WASH systems and partnerships support for WaterAid programming
• Lead programme learning and knowledge management in WASH systems and programme partnerships
• Support fundraising, external engagement, partnerships and communications with respect to WASH systems and programme partnerships
• Lead the team to be dynamic, collaborative and influential in their work

About You:

• Extensive and broad experience in WASH development in developing countries, demonstrated through a solid career record, with specific knowledge and skills in strengthening WASH systems and effective programme partnerships, across multiple contexts.
• A systems thinker and systems expert, capable of developing and delivering transformational WASH programmes with large scale outcomes.
• Demonstrated experience of developing impactful programme partnerships and solid understanding of collective action in practice.
• Substantial experience public / private sector approaches and models for effective and sustainable WASH services.
• Proven skills in leading strategic, effective and impactful initiatives in larger organisations, from a similar level senior level.

Although not essential, we also prefer you to have:

• Working knowledge of one or more of WaterAid's working languages (French, Portuguese and Spanish).
• Experience of leading or managing applied research.
• Experience and understanding of establishing and promoting technical standards.

Closing date: Applications will close one minute before midnight (UK time) on 9th June 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting the following 3 items into one document in either Word Document or PDF format:

1. Item 1: Your Cover Letter
2. Item 2: Your CV
3. Item 3: Short answers to the following three questions on a separate page. Please limit your answer to no more than 200 words per question.

• Q1. What are your top 3 skills / areas of experience that you feel meet the requirements of the role?
• Q2. What is your approach to provision of technical advice and support?
• Q3. What top 2-3 aspects of WASH systems do you think are the most catalytic in bringing about systemic change in the entire WASH system?

Please indicate your location and the right-to-work eligibility in your Cover letter.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Invisible Palace is currently looking for a Youth Support Worker to join an established circus project that works with local a primary school and youth partners in the Bromley and Lewisham areas of London.

Your experience does not necessarily need to be in a school or youth work setting, but could be working or volunteering in youth groups, sports coaching, after school clubs or the care sector.

You will need to have availability during late afternoon and early evening and during school holidays, these are the times when activities on the circus programme take place.

Job Description - Freelance Youth Support Worker

• Freelance contract of up to 8 hours per week at £18 per hour for an estimated 44 weeks of the year.
• Available after school, early evening, and school holidays.
• Attend after school club sessions periodically to understand the needs of participants and support participation in the wider circus programme, currently Wednesday evenings 10 weeks per term.
• Attend taster sessions for youth groups to understand the needs of participants and support participation in the wider circus programme, usually afternoon sessions during half term or summer holidays.
• Have a supportive and encouraging attitude, to inspire trust and good communication with young people and families.
• Identify needs of young people and support those needs to minimise barriers to participation in the circus programme.
• Provide guidance, mentorship, and support to young people as they navigate challenges and pursue their goals within the programme.
• Support young people directly with travel to and from sessions at local circus school using bus, taxi, or with volunteer drivers. Usually early evenings.
• Support young people with additional behavioural needs during sessions this may involve attending after school session more frequently.
• Work closely with colleagues from Invisible Palace and partner organisations to support good and clear communication for the benefit of young people taking part in activities.
• Enhanced Child Workforce DBS will be undertaken for successful candidate.

Are you a strategic, passionate, and experienced leader with a big heart for the older generations? If so, you could be the person we are looking for to lead Embracing Age.

Introduction

We live in a world that is ageing, and with that come opportunities and challenges.  At Embracing Age we want to harness those opportunities and respond to the challenges. We’re motivated by the heart of God towards the older generations, particularly those no longer able to live independently, and needing to draw on care and support. 

If you’re motivated by a similar heart and that message resonates, then perhaps you are the person to take Embracing Age forward in this next season. It’s an exciting time, we’re a growing charity with an amazing staff team and trustee board.
 

About Us

Embracing Age is a Christian charity working towards a world where older people are valued, connected and full of hope. We do this by befriending care home residents, supporting informal carers and equipping churches in their work amongst older people. Care home residents are twice as likely to feel severely lonely than older people living at home and we want to embrace them with God's love.

About the Role

The CEO will provide leadership to Embracing Age and to be responsible for the management and administration of the charity, in partnership with and reporting to the trustees. You'll lead, inspire and motivate staff and volunteers, whilst upholding and developing the Christian ethos, vision, mission and values of Embracing Age, along with the strategic objectives and priorities.

About You

You’ll be a strategic, passionate person with a big heart for the older generations and a desire to mobilise churches and communities in coming alongside them. You’ll be a friendly, confident individual with good communication and organisational skills who is looking for a part time flexible role. 

How to Apply

If you are interested in applying for this role, please read through the recruitment pack and send your CV and a covering letter of no more than two sides, outlining your interest in and suitability for the role.

Your application should include a brief description of your faith journey and Church involvement and the details of two referees, one being a Church leader and the second a professional referee.

If you would like an informal chat about the role please get in touch

Closing date 8th June 2024

The Trusts & Philanthropy Fundraising Manager role is a vital part of this vision and your excellent writing skills and relationship building will help us achieve our ambitions.

Working closely within our friendly and results driven Trusts and Philanthropy team, you will manage your own portfolio of charitable trusts and support the developing major donor and statutory funding relationships as required. You will be helping us Beat Macular Disease by talking with funders and writing bespoke funding applications for support services, medical research and core costs. Diligently recording all relationships information and communications on our database.

We are looking for someone who:

· Knows their Stuff when it comes to excellent written communication skills to produce content that is inspiring, concise and informative, someone who can…

· Make It Happen by working proactively under their own initiative, and finally someone who…

· Shows They Care in the way they speak with our funders and the way they work and support colleagues across our teams.

Does this sound like you?  If so, we would love to hear from you and chat about this role in more detail.

This role is primarily remote, with regular travel to our Andover offices.

As part of the interview process, you will be required to complete a written assessment.

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.

Job Title: Programme Quality and Policy Manager

Function: Strategy & Impact Team

Reporting to: Head of Programme Quality

Contract: Permanent

Hours: Full-Time (37.5 hours per week)

Salary: £29,500 (plus £3,000 Inner London Weighting where applicable)

Location: Remote (with regular travel to London Office as required)

Closing Date: Monday 26th May

About The Access Project

We support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university. Our volunteers are trained and supported to be effective tutors who work with our students for an hour a week to raise their grades. In addition, a dedicated school-based staff member mentors the students so they have the knowledge and support to make strong university applications. Our results show this approach works.

The Access Project Values

Empowerment: We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage: We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission.

Impact: We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion: We respect and value individuality and engage diverse voices to achieve our mission.

Ownership: We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?”

About the role

This role is available at an important time for The Access Project as we expand our mission, seek to pilot a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.

The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development for our school-based staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will also be responsible for amplifying The Access Project’s voice in the sector and responding to policy updates; with a focus on bringing their knowledge of the Higher Education sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.

Duties and responsibilities

1) Design & Development

• Act as a senior collaborator to the annual programme design process. Work with the Head of Process Improvement & Programme Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how best to drive our short term and long-term outcomes across our programmes.
• Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as to our university readiness framework and the Salesforce system that supports delivery.
• Work with Programme Managers to understand their delivery challenges, develop solutions and answer questions around university admissions, widening access and The Access Project’s own University Readiness Programme.
• Act as a senior contributor to the development of The Access Project’s programmatic Diversity and Inclusion work, working closely with the University Access Officer D&I Lead. This includes strong engagement with the D&I working group and designing and implementing systems and support to better serve our students with inclusion needs.
   

2) Research and Policy

• remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
• Ensure that any relevant widening participation sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. on plans for A Level Results Day).
• To be an ambassador of The Access Project’s work and impact externally in the widening participation sector, including speaking at conferences, writing articles on our work, and engaging in external relations.
• Holding responsibility for The Access Project’s policy and research workstream, including contributing to the strategic direction of this work and undertaking research to drive the delivery of this workstream to promote The Access Project’s voice in the widening participation sector.
• Liaising closely with the Communications team to ensure that The Access Project’s responses to sector information and updates are timely and relevant to our Mission.
• Provide nuanced insight about the widening participation/Higher Education sector, with a clear take / coherent view on the landscape and how it’s changing, which would then enable us to make informed choices about our programme.

3) Quality Assurance

• Take responsibility for the operational implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
• Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers’ programme delivery, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
• Embed learning from The Access Project’s quality assurance process into our standard practice. This will include delivering training and development sessions for University Access Officers, updates to resources and guidance for what best practice looks like.
• Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.

4) Student Voice

• Maximising student voice within programme design through the organisation and facilitation of student Delivery Review Meetings.
• Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
• Hold and contribute to The Access Project’s overarching Student Voice strategy.
• Continue to drive improvements in The Access Project’s student voice work through research and engagement with sector leaders.

5) Any other duties as required

Person specification

Essential

• Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
• Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
• Strong facilitation skills: an experienced and engaging meeting, training, and workshop facilitator.
• Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
• Experience of programme design and development: committed to and confident in using data to make evidence-based decisions.
• Project management skills and experience, particularly in planning and monitoring.
• Deep knowledge of and passion for youth mentoring.
• Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
• Strong research skills in sector analysis and writing

Desirable

• Experience of using Salesforce (or another Client Relationship Management system) as a case/student management system.
• Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project programme to make it more inclusive.
• Experience of project/programme evaluation.
• Line management experience.

Benefits:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.

• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

• Employee Assistance Programme, a 24-hour helpline for staff

• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

• Interest-free travelcard loans

• Cyclescheme loans

• 3 paid Volunteering Days

• Employer’s pensions contributions (3%)

• CPD options

• The Access Project welcomes requests for flexible working arrangements

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Equal Opportunities Statement

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. We are working towards improvements with equality, diversity, inclusion and belonging.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training:

● Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

● Proof of qualification is required before the appointment is confirmed.

Let your passion and skills shine! If your dream is to save animals, put your best skills to work and join our passionate team today!

Job Title: Country Manager

Salary: £35,000

Location: Remote (for now) - Geographic area: UK, English speaking

Reports To: Founder / CEO

Job Type: Temporary / Full-Time35 hours/week or Part-time 20 hours/week considered.

Closing date: 21st May 2024

About Us:

Thank you for your interest in our Country Manager role. ROLDA (Romanian League in Defence of Animals) is a small animal welfare charity working to improve the lives of dogs, cats, and other animals in Romania and internationally. Since its establishment in 2006, ROLDA has become a beacon of hope for the millions of vulnerable stray animals in Romania – one of Europe's economically poorest nations. Our mission is to manage the homeless animal population, estimated to be millions, through six key focuses: rescue, rehabilitation, sheltering, sterilisation, and education. Within our shelters, inspired by British kennel design and maintained to meet EU animal welfare standards, we can house up to 700 stray dogs at a time. Here, they receive complete veterinary care, rehabilitation, and preparation for rehoming. Since 2006, we have helped over 48,000 animals (primarily dogs and cats) and built two shelters for dogs and one for disabled and senior cats. We also distribute support, primarily through small grants, to six other charities in Romania and over 40 shelters in Ukraine. We rehome mainly in Switzerland, Sweden, and the UK. In addition to our efforts in rescuing and rehoming animals, ROLDA tackles the root cause of Romania's homeless animals through comprehensive neutering programmes and educational initiatives. Since 2006, we have successfully neutered nearly 20,000 cats and dogs, significantly impacting Romania's severe overpopulation of animals.

Job Overview:

As the Country Manager, you will play a pivotal role in shaping the growth and impact of ROLDA in the UK. This is a remote position (for now) that requires strategic thinking, people management skills, financial acumen, and a commitment to achieving our organisational objectives.

Key Responsibilities:

Strategy Development:

Collaborate with the Board to develop and implement growth strategies for the organisation.

Drive initiatives such as increasing adoptions, fostering programmes, volunteer engagement, and support fundraising activities.

Support Fundraising Manager with income generation growth

Research and Insight:

Represent the charity externally and liaise with other charities, including other ROLDA branches.

Stay informed about industry trends, research, and insights to inform organisational strategies.

People Management:

Empower and develop the small operational team, including volunteers providing leadership and necessary resources for successful completion of initiatives.

Support the recruitment of volunteers.

Foster a positive and collaborative work environment and strong relationships with stakeholders.

Manage and evaluate team performance, providing guidance and feedback as necessary.

Maintain effective communication with the UK and international team of ROLDA and its partners, collaborators.

Financial Management:

Develop and control operational budgets to ensure adequate resources for meeting ROLDA’s objectives.

Problem Solving:

Find innovative solutions to complex problems, adapting strategies to overcome challenges.

Policy and Procedure Development:

Create, develop, and manage operational policies and procedures.

Legal Compliance:

Ensure all legal and regulatory documents are filed, reported, and compliant with laws.

Abilities and competencies

Working remotely for ROLDA, a small international charity requires a unique set of abilities and competencies.

• The ability to be self-motivated with a high level of self-discipline and motivation
• Clear and concise communication skills
• Proficient in using digital tools and platforms for virtual collaboration and project management.
• Effective organisation and time management skills
• Excellent skills in building and maintaining relationships, even in a virtual environment.
• The capacity to work independently and make decisions without constant supervision in a remote setting.
• Passionate about the work of ROLDA with a commitment to animal welfare

Experience required:

· Proven experience in strategic planning, peopleand financial management.

· Demonstrated success in leading and managing teams in the nonprofit sector.

· Strong problem-solving skills and ability to adapt to changing circumstances.

· Excellent communication and interpersonal skills.

· Knowledge of legal and regulatory requirements related to charities in the UK.

Benefits:

· Flexible work arrangements: We offer flexible work hours and the option to work remotely to support your work-life balance.

· Meaningful work: Join a team dedicated to making a real difference to animals in need and see the direct impact of your efforts.

· Opportunities for leadership: Take on this leadership role and gain valuable experience and career growth opportunities.

· Inclusive culture: Be part of a diverse and inclusive team that values and respects all members.

How to Apply:

Please submit your CV and a cover letter outlining your relevant experience.

ROLDA is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

We are seeking a dedicated and experienced operations manager to join our team. We are looking for someone who will help strengthen the foundations of our organisation, as well as help us expand our growing network of partner organisations across the UK. 

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO to help build the operational structure of Big Green Heart, and support its day-to-day operations. 

You will also facilitate the national deployment of Big Green Heart workshops across the UK, and will work with the CEO and trustees to implement the strategy needed to upscale the work of Big Green Heart. 

__________________________________________________________________________________

JOB TITLE: Operations Manager

SALARY: £27,000 - £30,000 / year,  FTE

LOCATION: Remote

FT / PT: Part Time

HOURS: Approx 16 hours per week.  The hours will be flexible and may include evenings and weekends.

ANNUAL LEAVE: 25 days pro rata

__________________________________________________________________________________

RESPONSIBILITIES

• You will develop and implement operational policies, procedures and systems to improve efficiency and effectiveness of the organisation.

• You will monitor and evaluate the operational performance of the organisation, identifying areas for improvement and implementing solutions.

• You will manage the operational activity of our Big Green Heart experience days, supporting the CEO in the delivery of them. 

• You will work closely with our partner organisations who are using the Big Green Heart model, ensuring that the high standards and values of our teaching are maintained.

• You will also work with the Big Green Heart team to onboard new partner organisations. You will work with them to understand their needs and secure buy-in. 

• You will collaborate with the trustees, who also contribute to tasks linked with Big Green Heart's development. 

• You will manage the budgeting and financial planning processes, working closely with the Treasurer.

• You will be trained as a Big Green Heart facilitator with an expectation that you may be needed to facilitate a workshop during your time at the organisation.

• You will participate in professional and networking events related to Big Green Heart’s field of intervention.

• You will support staff members, trustees and volunteers, providing guidance and training in the operations of the charity as needed.

__________________________________________________________________________________

NECESSARY REQUIREMENTS

• At least two years experience in operations management, preferably within the charity sector. 

• A self motivated individual, capable of independent working.

• Ability to translate vision into a working practice. 

• Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.

• Excellent communication and interpersonal abilities, with the capacity to work collaboratively with a diverse range of stakeholders.

• Familiarity with budgeting and financial management processes.

• Proficiency in Microsoft Office and other relevant software applications.

• Commitment to the mission and values of the Big Green Heart.

DESIRABLE REQUIREMENTS

• Experience of working in a start-up environment, supporting the operational needs of a fledgling organisation. 

• Familiarity with using KNACK database.

__________________________________________________________________________________

The Big Green Heart recognises the need to provide a safe and caring environment for children, young people and vulnerable adults. As part of our safeguarding policy we will require any successful applicant to complete disclosure checks and obtain an enhanced DBS certificate. 

There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.

Please note that we can only consider applications from candidates who have the legal right to work in the UK.

This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic abuse and other gender-based crimes. In this role you will provide line management and support to staff who work with and help women and their children who have experienced domestic abuse and are staying in our Lambeth refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. This role will also require an enhanced DBS check. 

We have an exciting Temporary Education Worker opportunity based at our IntoUniversity centres in London.

We are looking for people who will thrive in a fast-paced, rewarding role helping to change the lives of young people. 

IntoUniversity is an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We currently have forty-one centres and extension projects across England and Scotland, with a number of new centres planned for 2023-24, and ambitious plans to scale-up our provision further over the coming years.

If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.

Application deadline: We will be assessing applications on a rolling basis and we reserve the right to recruit when we find a suitable candidate, so please submit your application as soon as possible.

Position dates: To start as soon as possible until July 2024.

Salary: £27,700 per annum (inclusive of £2,200 London contribution)

Working hours: 
Monday: 9:30am – 6:00pm 
Tuesday: 9am – 5:30pm 
Wednesday: 9am – 5:30pm
Thursday: 9:30am – 6:00pm 
 Friday: 9am – 5:30pm 
(Some out-of-hours work will be required from time to time - for example, early starts to deliver workshops in schools.)

Staff benefits: 

• Employee Assistance Programme

• Staff in FOCUS – rewards, competitions and prizes across the year

• Interest-free new starter loans of up to £1,000

• Summer working hours

• Corporate Eyecare scheme

  As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.