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MS Trust, Letchworth Garden City (Hybrid)
£35,218 per year
Keen to help people find the information and support they need to live with a challenging heath condition? Join our Helpline Team
Posted today
The Mix Stowmarket Ltd, Stowmarket, Suffolk (Hybrid)
£45,000 pro rata (subject to skills and experience)
Lead and manage our finance and data activities, enabling exciting, impactful projects and supporting the community to thrive.
Posted 4 days ago
Royal British Legion, Belfast (On-site)
£37,638 to £39,729 per annum
Posted 1 week ago
Closing in 6 days
Samaritans, Ewell, Surrey (Hybrid)
£34,000 - £37,000 per year
Posted 6 days ago
Closing in 6 days
SANE, London (On-site)
£28,000 per year FTE
SANE would love to hear from anyone with experience and enthusiasm for administration and working with data.
Posted 4 days ago Apply Now
Union Chapel, London (On-site)
£27,008 per year - £10,803 pro rata
Posted 2 days ago Apply Now
Operation Smile UK, Battersea (Hybrid)
£25,000 - £30,000 per year
Seeking an experienced and enthusiastic individual to join Operation Smile UK as Communications & Content Officer on a full-time basis
Posted 2 days ago Apply Now
Battersea Dogs & Cats Home, Battersea (Hybrid)
£70,000 per year
Seeking a Head of Project & Strategic Planning to play a central role in shaping how Battersea delivers priorities across the organisation
Posted 3 days ago
Off The Record Bristol and South Gloucestershire, Bristol City (Hybrid)
OTR Band C | Starting salary £30,940 fte | Actual starting salary £18,564
Posted 1 week ago
Closing tomorrow
Teenage Cancer Trust, London (Hybrid)
£30,290 per annum (home-based) - £33,320 per annum (hybrid)
Posted 3 weeks ago
Media Trust, London (Hybrid)
FTE £26,000-28,000 dependent on experience (pro-rated to 3 or 4 days per week)
An exciting opportunity for a proactive, well-organised Project Coordinator, with a passion for social justice and empowering charities
Posted 2 days ago Apply Now
Closing in 5 days
The Childhood Trust, Victoria (Hybrid)
£65,000 - £75,000 per year depending on experience
Posted today Apply Now
Page 24 of 51
Letchworth Garden City, Hertfordshire (Hybrid)
£35,218 per year
Part-time (21 hours)
Contract (15 months)
Job description

Senior Enquiry Service Officer

Salary: £21,131 pro rata; (FTE £35,218)

Letchworth Garden City/ home working (hybrid)

Part time (21 hours a week)

15 months fixed term (Maternity cover)

Flexible working considered

Are you a warm and professional person keen to support people dealing with complex health issues? Do you have some experience with MS or other long-term conditions? We have the perfect role for you!

Join our friendly team
We are looking for someone with strong customer service skills, who will be responsible, professional and kind. Ideally you will have some experience in helpline delivery or customer service but for the right person, flexibility and a willingness to learn are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.


Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role
You will be providing information and signposting to people who contact the MS Trust Helpline by phone, email and social media. You will need to maintain an up-to-date knowledge of MS and will receive training and resources to help you. You’ll need to complete enquiry records to a high level of accuracy and treat personal and sensitive data securely, in line with our GDPR and Data Protection policies.

What we can offer

· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee Assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering Day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: Midnight, 3rd October.

First Interviews: 8th October

Posted by
MS Trust View profile Organisation type Registered Charity Company size 21 - 50

To provide trusted information. Secure the future of MS specialist services in the UK. Improve the understanding of the needs of people living with MS

Refreshed on: 18 September 2025
Closing date: 04 October 2025 at 00:00
Tags: Advice / Information, Customer support, Delivery, Health / Medical, Helpline

The client requests no contact from agencies or media sales.