Volunteers volunteer roles in berkeley, gloucestershire

Job Title: Admin Assistant                                                                               

Reports To: Department Manager 

Location: Remote 

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
Solta o Jogo is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a dedicated Admin Assistant to support the day-to-day coordination and administrative operations behind this exciting and community-driven programme.

Position Overview:
The Admin Assistant will play a vital role in supporting communication, event coordination, documentation, and volunteer tracking. This position is perfect for someone looking to gain hands-on experience in nonprofit administration, event logistics, and team coordination. The role offers flexibility, skill development opportunities, and the chance to make a meaningful impact within the community.

Key Responsibilities:

Event Coordination Support

• Schedule and manage logistics for project events, workshops, and community showcases.

• Track bookings, rehearsals, and venue use to ensure a smooth timeline.

• Support RSVP management and communication for performances and activities.

Data & Documentation Management

• Maintain and organise project records such as attendance sheets, registration forms, and feedback.

• Ensure digital files are properly stored and accessible for all team members.

• Assist in compiling reports and summaries post-events.

Communication & Liaison

• Serve as a contact point for public and internal queries related to the project.

• Help coordinate communication between departments involved in the project (HR, Marketing, PR, Finance).

• Communicate with facilitators, artists, and partners to confirm details and provide logistical support.

Resource & Inventory Support

• Track inventory of promotional and event materials.

• Assist in coordinating procurement and delivery of materials for activities and performances.

Volunteer Coordination

• Monitor onboarding progress of volunteers engaged in Solta o Jogo.

• Assist with preparing and maintaining volunteer schedules.

• Provide administrative support during volunteer briefings and training.

General Administrative Duties

• Take meeting minutes and circulate action items.

• Help draft internal updates, task lists, and team reminders.

• Provide general clerical support as needed.

Required Qualifications:

Education:
No specific degree required, but experience in administration, event coordination, or office support is desirable.

Skills & Attributes:

• Excellent organisational and time-management skills.

• Proficiency in Microsoft Office (especially Word and Excel).

• Strong verbal and written communication skills.

• Attention to detail and ability to multitask efficiently.

• Friendly, professional, and proactive attitude.

• Ability to work independently as well as collaboratively with remote teams.

Benefits:

• Gain practical experience in nonprofit administration and cultural event coordination.

• Work flexibly with a remote, supportive team.

• Contribute to a vibrant, meaningful community project.

• Receive mentoring and transferable skill development.

• Local travel reimbursement for any in-person events or meetings (if applicable).

Equality Statement:

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we welcome applications from individuals of all backgrounds.

Adesso Development Initiative

We address the inequality of education, the digital divide, promote inclusion and responsible consumption and production across Nigeria.

Adesso is an Italian word for “now”, and this project serves as a call to action, asking us to act now because the future is now, the time to act is now, and the digital age is now. If indeed we want to build an inclusive and sustainable world, digital inclusion has to be at the forefront of our endeavours. Project Adesso aims to address the quality of education, digital divide, promote inclusion and responsible consumption and production.

The project will engage with various stakeholders and organisations to carry out their corporate social responsibilities through the project. Ask people to donate their old but functioning laptops Crowdfund to enable the purchase of other necessary accessories

In the end, this will be given to selected public schools. The hope is that through this project, the digital divide over time will lessen and also increase in digital literacy among young people.

Writer

Volunteer Role Description (remote, unpaid)

Assist in creating content for our website about our programs. Topics include education, SDGs, peace, youth, human rights, and related subjects. Also, enhance the language of our strategic documents.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-4 weeks

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Market Researcher Volunteer

Are you curious, do you enjoy exploring ideas, researching trends, delivering insights and eager to make a meaningful impact?

We're looking for a volunteer Market Researcher to support planning across various initiatives and projects by gathering, analysing, and reporting information that informs smart decisions.

Whether you’re gaining experience, switching paths, or simply want to contribute your skills meaningfully, this is your chance to work on purposeful projects in a flexible and rewarding opportunity.

We’re passionate about what we do and value every person who helps us do it better.

Let’s explore something meaningful together.

Responsibilities

• Conduct research on topics ranging from markets, industries, customer needs, or competitors, depending on the project.

• Gather and organise information from credible online sources, industry reports, surveys, and interviews

• Analyse findings to identify opportunities, trends, and challenges

• Deliver written reports that are clear, structured, and meaningful to help decision-making in the project

Requirements

• A curious mind with an eye for detail

• Strong skills in online research and information synthesis

• Ability to work independently and manage your own time

• Strong communicator, especially in writing

• Experience in research or reporting is helpful

The role could be entirely remote and is unremunerated but all reasonable expenses will be met.

ABOUT TESYouth
TESYouth (Training, Employment Opportunities & Social Development for Youth) is a NFP social enterprise which focuses on improving the rate of youth employment, through volunteering, interactive and skill-based workshops, work-experience and training programmes. Together with our strategic partners, we collaborate with organisations to provide youth to develop their skills, and to assist in achieving their career aspirations.

RSBC are looking for volunteers to help out at our Audiobook club. At Audiobook club, the children and young people decide on an audiobook they want to listen to and then discuss its themes afterwards. 

We are looking for volunteers to help facilitate the clubs admin, make sure everyone feels involved and occasionally assume character voices when we do live readings! 

Role: Online Activities Volunteer

Commitment: Currently, sessions are run both during the week (mostly in the afternoon) and at weekends (usually on a Saturday). Activity volunteering is a flexible commitment, and you will be able to sign up for the session you like and when you have time. It really is up to you and your availability. 

Location: Remote

Availability: RSBC Events · https://lu.ma/rsbc

Age:  18+ 

Our Mission Statement: 

RSBC believes that every blind young person should have the chance to live life without limits. 

By giving young people the essential skills and confidence to take control of their life, they can unleash their true potential.

Our success depends on our values 

Underpinning all RSBC’s work are values embedded in trust and excellence: 

TRUST: Respect and accountability 

ENERGY: Straight talking and constantly learning 

AMBITION: Confronting reality and driving results 

MOTIVATION: Vision impaired children and young people are our number one priority, and we look for solutions, not problems 

What will I be doing?

Our amazing Activity Volunteers play a key role in supporting blind children and young people to take part in a variety of activities. These range from sports, creative (singing, performing, art), audiobook club and day trips. Our activities are designed for blind young people to meet new friends, gain confidence, learn new skills/sports, and become more independent. The skills you have developed in your career and personal life will be invaluable to our young people. 

Key Tasks and Main Duties 

Online activities: 

• support the session timetable 

• facilitate the communication and social interaction between participants 

• encourage members of the group to participate and share their opinions 

Who are you?

We welcome applications from people with a wide range of skills and experiences. You don’t need to have volunteered or worked before as full training will be provided. What’s important to us is that you are a team player, open to learning and willing to follow RSBC’s policies and can be an excellent ambassador for RSBC. We particularly welcome applications from people with lived experience of sight problems. 

What’s in it for me?

RSBC offers the opportunity to gain insight and experience into helping others with sight issues. As part of your volunteering, you will have access to Sighted Guide training, a training session designed to help you understand the issues and complexities of sight problems and give you the ability to help others navigate the world.

RSBC also provides paid expenses for your volunteering experience, you can claim up to £10 per day.

RSBC can also provide references and impact reports from your volunteering if required. 

You will be fully supported in your role by our team of expert and compassionate service delivery team.

Develop or utilise your skills – As a volunteer, you’ll be given plenty of opportunities to develop new skills or use those you already have, which can help to build your CV, boost your employability and give you a sense of satisfaction. 

What's in it for the Community? 

Make a difference to people’s lives

Help in your community

Help deliver creative services to help people with sighted issues feel included in the world around them.

Make a direct and tangible difference to the lives of blind and partially sighted children and young people. 

Safeguarding:

Due to the nature of the role, before you can begin volunteering with RSBC there are some required safeguarding checks which will need to be completed.

All RSBC volunteers undergo an Enhanced DBS check (paid for by RSBC) and must provide two references.

All volunteers will also be booked onto safeguarding training.

RSBC risk assesses all its services and activities.

Next Steps: 

If this sounds like you, please fill out an expression of interest, and one of our volunteer team members will get back to you!

We are seeking a skilled and passionate Volunteer Trust & Grant Bid Writer to help secure funding that will enable us to continue and grow our life-transforming work in Christian mental health. Working with the Director of Development, the role will involve identifying funding opportunities, preparing compelling grant applications, and helping us build strong relationships with trusts and foundations aligned with our mission.

Mercy UK is a Christian mental health and wellbeing charity, committed to equipping people to live free and stay free through a range of trauma-informed, faith-based support services. From our flagship Freedom Journey programme to practical resources like Keys to Freedom, we support individuals navigating emotional and spiritual challenges and empower churches and Christian organisations to provide meaningful, transformational support.

Key Responsibilities

● Research suitable grant-making trusts and foundations, with a particular focus on those funding mental health, faith-based initiatives, and/or community wellbeing.

● Work closely with the Director of Development to maintain a pipeline of prospective funders.

● Draft high-quality, tailored funding applications that reflect the heart, outcomes, and impact of Mercy UK’s work.

● Collate and interpret project data, outcomes, and financial information to support applications.

● Support the development of template responses and maintain accurate records of submissions and outcomes.

● Assist in preparing follow-up reports or updates required by funders.

What We’re Looking For

● Strong written communication skills with the ability to craft persuasive and inspiring content.

● Attention to detail and the ability to work independently.

● Experience of fundraising through trusts and foundations, or equivalent transferable experience in writing bids or proposals.

● An ability to articulate and represent Christian values and ethos respectfully and effectively in written applications.

● Passion for mental health and wellbeing, and alignment with Mercy UK’s mission and values. 

What You’ll Gain

● The opportunity to make a meaningful contribution to a growing, impactful charity.

● Experience in trust and grant fundraising, with support and guidance from our development team.

● A chance to use your skills to directly support the emotional, spiritual, and mental wellbeing of individuals across the UK and beyond.

● References and testimonials for future opportunities.

● Access to Mercy UK’s Employee Assistance Programme with Health Assured

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit an Activities Volunteer for the Monmouthshire, Newport and Torfaen Group. As our local group Activities Volunteer you’ll help us to set up activities in the area. Whether you’re serving refreshments, talking to people, registering attendees or collecting payments, you’ll be making sure everyone feel welcome.

In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll be supporting your local group to run activities that bring friendship and fun to your local MS Community. 

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Time Commitment

We estimate this role will need up to two hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

�� Call for Online Volunteer Country Directors – Africa
Organization: HELPING CHILDREN INC (Nonprofit Registered in California, USA)
Position Type: Remote | Volunteer | Unpaid
 

HELPING CHILDREN INC is seeking passionate individuals to serve as Online Volunteer Country Directors in the following African countries:

Northern Africa: Algeria, Mauritania, Morocco, Libya
West Africa: Niger, Burkina Faso, Cape Verde, Gambia, Guinea, Guinea-Bissau, Togo, Mali, Senegal, Sierra Leone
Central Africa: Angola, Cameroon, Republic of the Congo, Democratic Republic of the Congo, Gabon, São Tomé and Príncipe, Central African Republic
Southern Africa: Botswana, Eswatini (Swaziland), Lesotho, Namibia
East Africa: Burundi, Comoros, Djibouti, Eritrea, Madagascar, Malawi, Mozambique, Rwanda, Seychelles, Tanzania, Uganda, South Sudan, Zimbabwe

�� Requirements:

• Passionate about child rights

• Local knowledge & community connections

• Internet access and basic digital skills

• Able to volunteer ~5 hours/week

�� To Apply:
Send your CV and a passport-sized photo 
Subject: “Country Director – [Your Country]”

Let’s build a brighter future for children—together. ��

We believe visuals can speak louder than words. As our volunteer Graphic Designer, you will be our key Visual Storyteller, you’ll help bring SUNSHINE’s mission to life through posters, social media graphics, and promotional materials.

Your creativity will help us connect with hearts and minds.

You’ll love this role at SUNSHINE if you:

• Enjoy designing with purpose.

• Want to use your skills to make a real impact.

• Like working flexibly and creatively.

• Looking for a passionate and dedicated cause that makes a huge impact in peoples lives.

• Want to give back to society, the community.

• Are looking to enhance your portfolio of work.

We're SUNSHINE a brand-new UK loneliness and social isolation charity in London dedicated to combating loneliness and social isolation through community based initatives that foster connections, enhance wellbeing and help transform lives. We aim to bring people together, spreading joy and community spirit, while raising confidence and self esteem so that together we can breakdown the barriers that cause loneliness and social isolation.

JOIN OUR TEAM

Be The SUNSHINE In Peoples Lives

We are a new Community Interest Company offering arts, gardening and wellbeing workshops to all.  We are currently running on a 100% voluntary basis and are looking for some revenue to offer more to our local communities. Do you have a few hours spare each week to help us out? Do you have previous experience with applying for funding? Do you think gardening and The Arts should be accessible to all? If so we would love to hear from you.

Aim of the post: To generate an income from local, regional and national grant pots to increase the range and effectiveness of Flourish Arts Network outreach.

Person Specification: The successful candidate will be required to demonstrate the following knowledge, skills and experience;

• Relevant qualifications, previous experience in grant / bid writing, fundraising, and excellent communication skills.
• Successful track record of achieving agreed financial income targets with a charity, CIC, social enterprise or not-for-profit organisation.
• Ability to communicate effectively verbally and in writing, work collaboratively and supportively as part of a team.
• Manage time effectively and work to deadlines; be organised in monitoring grants and responding to grant providers.
• Volunteer as little as two hours per week.
• Be passionate about the wellbeing of others.

Duties can include;

• Apply to a list of grant/funders which will be provided. Research potential grant providers to seek funding opportunities especially those relating to Flourish Arts Network's areas of operation.
• Determine and create plans to streamline the grants administration procedure.
• Initiate contact and write bids to raise funds to support for Flourish Arts Network.
• Liaise with grant providers to ensure receipt of applications, and get feedback for any unsuccessful bids in order to learn and develop moving forward.
• Closely track grant expenditure and monitoring for successful bids, in line with the terms of each grant received.
• Join us for for refreshements and conversations at some of our free events.

About Yoga Stops Traffick

Yoga Stops Traffick (YST) is a global yoga campaign to raise awareness and funds to combat human trafficking. YST supports the work of Odanadi Seva Trust, an organisation in India dedicated to rescuing, rehabilitating, and empowering survivors of human trafficking.

Role Overview

We're looking for a Volunteer Web Designer experienced in WordPress to help enhance our online presence.

Responsibilities

• Website Updates: Maintain and update the Yoga Stops Traffick website (built on WordPress) to ensure content is current, visually appealing, and user-friendly.
• Design Enhancements: Propose and implement design improvements to align with our branding and campaign goals.
• Troubleshooting: Address any technical issues on the website, ensuring smooth functionality and navigation.
• Content Integration: Assist with uploading blogs, event details, images, and multimedia content.
• SEO Optimization: Ensure the website is optimized for search engines to increase visibility.

Skills & Experience Required

• Proven experience designing and managing WordPress websites.
• Strong understanding of web design principles, UX/UI, and responsive design.
• Familiarity with basic SEO practices and tools.
• Ability to troubleshoot and resolve technical website issues.
• Self-motivated, reliable, and able to work independently.

What We Offer

• A chance to use your skills to make a tangible impact in the fight against human trafficking.
• Collaboration with a global network of passionate volunteers and changemakers.
• Flexibility in working hours and location (remote role).
• The opportunity to enhance your portfolio while supporting a meaningful cause.

If you’re interested in joining our team as a Volunteer Web Designer, please send a message via Reach which includes

1. A brief introduction about yourself and why you’d like to volunteer with YST.
2. A link to your portfolio / examples of WordPress projects you’ve worked on.
3. Your availability 

JOB BRIEF

We are seeking a strategic and persuasive Campaigner to join our advocacy team at The IWI: International Women’s Initiative. In this critical position, you will leverage your extensive political acumen and strategic insight to influence legislation and policy on behalf of The IWI. The Campaigner will play a critical part in shaping public policy and advocacy initiatives that align with our mission and objectives. They will serve as a key liaison between our organisation and governmental entities, ensuring that our interests are effectively represented and advanced. Ideal candidates for this role possess a keen understanding of advocacy, the legislative process, excellent communication skills, and an unwavering commitment to the human rights of women. We encourage applicants who may not meet every requirement to apply. Your unique experiences and perspectives could be a valuable addition to our team.

RESPONSIBILITIES

o Establish and maintain relationships with elected officials, policymakers, community leaders, coalitions, advocacy groups  and other stakeholders to promote The IWI's objectives;

o Monitor and report on legislative developments and emerging issues that may impact The IWI;

o Collaborate with internal teams to align lobbying efforts with broader organisational goals and messaging;

o Draft and advocate policy proposals, position papers, policy briefs, reports, and testimony to articulate our stance on key issues, while representing The IWI in public forums;

o Prepare reports and recommendations for senior staff;

o Draft and disseminate press releases, position papers, and other communication materials to promote The IWI advocacy initiatives;

o Utilise social media platforms to enhance public engagement and support for The IWI lobbying efforts.

QUALIFICATIONS

Required:

o 5+ years of experience in change behaviour, lobbying, public policy and government relations, with a proven track record of successful advocacy and campaigns efforts.

o Deep understanding of the legislative process and the political landscape (in the USA, Europe specifically), particularly as it relates to CEDAW;

o Strong communication and negotiation skills, with the ability to articulate complex policy issues clearly and persuasively;

o Experience in developing and maintaining strategic relationships with key stakeholders, including lawmakers, industry groups, and grassroots organisations;

o Strong network of contacts within the legislative and regulatory community; media and related NGOs.

o Able to work independently with minimal supervision;

o Ability to manage people and multiple projects simultaneously.

Preferred:

o Advanced degree in public policy, political science, law, or a related field;

o Experience in women’s human rights relevant to The IWI's mission;

o Proven ability to navigate complex political environments and build consensus among diverse groups;

o Membership in relevant professional organisations or certifications in lobbying or advocacy is a plus.

TECHNICAL SKILLS AND RELEVANT TECHNOLOGIES

o Proficiency in using advocacy management software and tools for tracking legislation and stakeholder engagement;

o Strong analytical skills to assess the impact of proposed legislation on organisational objectives;

o Familiarity with social media and digital advocacy platforms to enhance outreach efforts.

SOFT SKILLS AND CULTURAL FIT

o Advanced interpersonal skills with a collaborative mindset, capable of working effectively with diverse teams;

o Strong strategic thinking and problem-solving abilities, with a proactive approach to identifying opportunities for advocacy;

o Integrity and professionalism, demonstrating a commitment to ethical lobbying practices;

o       A passion for public service and a deep understanding of the issues affecting women’s human rights globally.

Our Friends Ageing Better (FAB) project is looking for volunteer hosts for our weekly FAB Phone Cafe. In this role you'll be helping to create a friendly, welcoming space and community connections with a group of older people facing isolation.

At Age UK Bristol, we want to change the way we age. We aim to keep people aged 55+ well and active, encouraging Bristol to be an Age Friendly city. We do this in 3 ways - through providing practical help and supporting people’s emotional and physical wellbeing in a range of ways depending on their needs.  In addition, we want to prevent people from needing our help wherever possible.  We do this in our strategic work, where we aim to create the conditions for older adults to remain healthy and independent.

We are currently looking for volunteers for our Phone Cafes on

Tuesdays 11:00-12:00 and 2:00-3:00pm

This role involves

• Welcoming older people who are new to the telephone group.
• Facilitating conversation in the group
• Keeping attendance sheets for group participants.
• Providing information about events and activities happening in the local area with the support of the FAB team

The qualities and skills required for this role are

• A friendly disposition, with the ability to create a welcoming atmosphere and include people so as to encourage an enjoyable experience.
• Ability to be assertive and intervene if necessary, for instance manage group members who may dominate the conversation
• Reliability and punctuality – calls need to run on time.
• Access to a reliable internet connection and a computer or tablet.
• Confidence in using new software so that calls run on time and everyone connects with the group (training provided; the platform we use is quite straightforward and easy to learn).
• Good verbal communication skills to make everyone feel as comfortable as possible and encourage shyer callers.
• An understanding of the needs of older people.
• Ability to respond to any Safeguarding concerns and keep the environment safe.
• Willingness to follow Age UK Bristol’s policies, such as Confidentiality, Safeguarding, Health & Safety and Equal Opportunities, and to complete any training and admin needed to perform the role.