Volunteers volunteer roles in penrith, cumbria

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.

Level the Playing Field in Development

Level the Playing Field in Development (LPFDev) is led by a community of volunteer contributors working towards shifting aid narratives & practices from a decolonial lens.

Systematic and ongoing challenging to harmful narratives and practices in the global development sector.

Addressing deep-rooted colonial structures and advocating for equity, anti-racism, and decolonisation approaches.

Moving beyond discussions to practical solutions

Collective intentionality within the global development community

Providing a safe platform for open and candid discussions

We encourage volunteers to come with openness and no judgement. We love creativity and people who are willing to learn and use the skills they have for change.

Research & Writing

Volunteer Role Description (remote, unpaid)

Support with research projects, reports and surveys Contribute and provide support to publications and newsletters Support relevant initiative and campaign information

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

1-2 months

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Level the Playing Field in Development

Level the Playing Field in Development (LPFDev) is led by a community of volunteer contributors working towards shifting aid narratives & practices from a decolonial lens.

Systematic and ongoing challenging to harmful narratives and practices in the global development sector.

Addressing deep-rooted colonial structures and advocating for equity, anti-racism, and decolonisation approaches.

Moving beyond discussions to practical solutions

Collective intentionality within the global development community

Providing a safe platform for open and candid discussions

We encourage volunteers to come with openness and no judgement. We love creativity and people who are willing to learn and use the skills they have for change.

Grants & Partnerships

Volunteer Role Description (remote, unpaid)

Research and track grants aligned with our values

Assist with partnership mapping and outreach

Support proposal development and donor communications

Contribute to building a funding strategy rooted in equity and solidarity

Ideal for someone passionate about social justice, decolonisation, and ethical development practice, with a knack for relationship-building and thoughtful writing.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months

EDI Volunteer Role  - EDI Activity Group Member 

We’re the MS Society – a community of people living with MS, volunteers, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Join us today so that together we can stop MS.

This is an exciting opportunity to join our Equality, Diversity and Inclusion (EDI) team. As a volunteer you will play a crucial part in helping us deliver our EDI work. By attending four monthly meetings you will provide advice, feedback, guidance and personal opinion on our work. You will act as a bridge between our EDI activity group and our EDI reference group.

The EDI reference group is a group of people affected by MS who helped develop our EDI strategy and now help support our work towards its delivery. The EDI activity group is a staff group who have responsibility and accountability for the delivery of our EDI strategy.

Equality, Diversity and Inclusion are at the heart of our work. We work with volunteers, professionals and people with lived experience of MS to guide and direct our approach to EDI.

This role is a home-based role, which will require attending four online monthly meetings, and up to an hour of pre-reading before each one. One of these meetings will be between 12-5pm.

What the role involves 

• Attending four monthly, online meetings
• Reading documents and preparing any feedback in advance
• Providing constructive and honest feedback on our ways of working, processes and future initiatives
• Representing the MS community with lived experience
• Taking comprehensive meeting notes, to share information between the EDI reference and activity groups
• Regular 1:1 catch ups with our EDI programme manager 

 What you need for this role

•  Confidence to speak and input into meetings 
• Experience of attending and reporting in meetings
• Passion for the MS Society and for EDI in our work
• Good IT skills
• Awareness of EDI in a broader context – provide challenge outside of lived experience 

 What you may gain from this role 

• Understanding of how we work
• Working in a professional environment
• Board room experience 
• References 
• Training 
• Improve understanding of EDI in corporate environment 

 In order to volunteer in this role, you will need to undertake:

Must do training  Role specific training  Data protection eLearningInduction with your volunteer Manager Cyber Security training 
EDI training 

Sources of support:

We will ensure that whist volunteering with us you will have access to all the support you need to feel comfortable, confident with what you are doing, and able to achieve the most impact though your time with us.

 Your staff contact is here to support you, answer any questions you might have about what you’ll be doing, your learning and where you can get more information.

 The Supporter Care Team is your point of contact for queries to other MS Society departments. They can signpost you to the right person:

Additional information about our volunteering programme:

  When you volunteer with us, you join our powerful community of people

living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers.

 Our shared commitments help keep our volunteering programme enjoyable, meaningful and safe for everyone.   

We are currently recruiting for a Fundraisers for our newly formed not for profit which provides fully qualified mental assistance dogs for those in need across Northamptonshire.

Ideally this would be a great role for someone who looking to gain some experience having been out of the business for a while and looking for someone to grow with us or someone is newly qualified in this area

You will have the platform to take control and create your own success story.

Essential to the role

ü  Enhanced Disclosure and Barring Service (DBS) check

ü  Satisfactory references

ü  Has working knowledge of word, Outlook

Desirable

ü  Educated to GCSE level with English and Maths

Role and Responsibilities

· Have experience of fundraising would be ideal.

· Working with the Business Development Officer/Manager

· Must have strong verbal and written communications skills.

· You should be able to work with all other areas of the organisation from volunteers fundraising, to corporate functions.

· Strong time management skills and manage own administration with a keen eye for attention to detail.

· Be honest, reliable and knowledgeable about our services and how we support the local community.

Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.

What You Will Contribute

• Support terminally ill patients and their family members through the grieving process, preparing them for death

• Train and assist family members with wound care for the afflicted person

• Share basic health principles with terminally ill patients and family members in order to improve their health

• Encourage the use of local, affordable materials for wound care and locally available analgesia

• Encourage the family to find ways to be self-supporting and teach them about planning for the future

• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching

Join REMIX as our Volunteer Healthy Living Programme Manager and Transform the Future of London's Youth!

Do you have a passion for inspiring healthy lifestyles—body, mind, and spirit? At REMIX, we envision a future where every young person not only dreams big but also lives well. Our mission thrives on four pillars: employability, healthy living, personal development, and essential life skills. We’re seeking a dedicated Volunteer Healthy Living Programme Manager to lead innovative wellness initiatives that empower London’s youth.

As our Volunteer Healthy Living Programme Manager, you will:

• Inspire Wellness: Design and deliver engaging programmes that promote fitness, nutrition, mental health, and overall well-being, ensuring our young people have the tools to live healthier, happier lives.

• Forge Community Partnerships: Build alliances with local gyms, nutritionists, health professionals, and wellness centres to create accessible opportunities that speak directly to the needs of the community.

• Champion Mental and Emotional Health: Develop initiatives such as mindfulness workshops, stress management sessions, and mental health awareness events that support emotional resilience and balance.

• Drive Innovation in Health Education: Create interactive workshops, fitness challenges, and resourceful tools that make healthy living not only informative but also fun and transformative.

• Cultivate a Supportive Environment: Work hand-in-hand with our team to integrate healthy living strategies into REMIX’s broader mission, fostering a culture where every participant feels empowered to act on their well-being.

Your enthusiasm, innovative approach, and commitment to health and wellness will help build a foundation for a more resilient, energetic future for London’s youth.

Step forward. Lead the change. Transform lives at REMIX.

REMIX

INSPIRE. EMPOWER. TRANSFORM.

The Abraham Bridge Initiative (TABI) is a one year deadline exclusive peace initiative under Lauder's school of Government, Diplomacy & Strategy and the Shimon Peres Fellowship for Peace. We are searching for ambitious university students who are passionate about diplomacy, innovation, and cross-regional cooperation between Israel and Abraham Accords nations (UAE, Bahrain, Morocco, etc.). This initiative provides hands-on experience in cross-regional networking, business innovation, peace-building research, communication, and cultural diplomacy, allowing students to work alongside regional leaders, regional students, diplomats, and MENA professors with the goal of building social bridges between Jewish and Arab students across the Middle East and North Africa.

- The project will be completed by December 31st 2025 and there will be an award ceremony for all those involved along with networks and connections for life.

Ideal Candidates for Participating Students:

✅ Passionate about regional diplomacy, communication or cultural dialogue.
✅ Able to respect differing opinions and dialogue with different cultures and religions respectfully
✅ Networking ability to spread the word of TABI 

�� We Are Looking for Two Creative Roles

As part of our initiative, we are seeking two creative and motivated students to help us bring TABI’s mission to life through engaging content. These roles require around 5-7 hours per week on average, making them manageable alongside studies. The right candidates will align with TABI’s values and want to put their skills to meaningful use.

�� Graphic & Motion Designer

This role is perfect for someone with a creative eye for design and a passion for visual storytelling. You will design and animate social media posts, event visuals, and promotional materials that help spread TABI’s message.

�� Create static and animated social media content
�� Design visuals for events, announcements, and media outreach
�� Ensure brand consistency and an engaging visual identity

�� Digital Content Creator

This role is ideal for someone skilled in video editing and short-form content creation, helping TABI share its story across social media, media outlets, and our website.

�� Edit engaging videos and short clips for online platforms
�� Capture and curate footage from events, interviews, and initiatives
�� Collaborate on storytelling strategies to highlight TABI’s impact

Position: Volunteer Grant and Trusts Researcher

Location: Flexible (mostly remote, but option to work onsite at our Rochester office)

Commitment: Flexible, ad hoc (e.g. 5–10 hours per week)

Reports To:  CEO

About Holding On Letting Go (HOLG):

Holding On Letting Go is a charity supporting bereaved children, young people, and their families after the loss of a loved one. We provide specialist bereavement support, training for professionals, and outreach programmes to help children navigate their grief in a safe and understanding environment.

Role Overview:

We are looking for a proactive and detail-oriented volunteer to support our fundraising efforts by researching funding opportunities and helping to organise grant applications. This role is ideal for someone with strong research and organisational skills who is eager to make a meaningful impact in a flexible and remote capacity.

Key Responsibilities:

• Research and identify grant and trust funding opportunities that align with HOLG’s mission and activities.
• Compile key information about each funding opportunity, including deadlines, eligibility criteria, application questions, and funder priorities, in a structured format.
• Assist in reviewing and prioritising potential funding opportunities based on suitability for HOLG.
• Organise and archive past grant applications, ensuring a structured and accessible digital filing system.
• Support the team by keeping funding research up to date and easy to access for future applications.
• Collaborate with finance/fundraising staff to ensure grant research aligns with fundraising priorities.

Qualifications and Skills:

• Strong research and analytical skills.
• Excellent organisational and time-management abilities.
• Ability to work independently and maintain attention to detail.
• Proficiency in using spreadsheets, online databases, and digital filing systems.
• Interest in fundraising and nonprofit grant processes (previous experience a plus but not essential!).
• Passion for HOLG’s mission and supporting bereaved children and families.

Benefits to You:

• Gain hands-on experience in nonprofit fundraising and grant research.
• Develop research, organisation, and funding application skills.
• Make a direct impact by supporting a charity that helps bereaved children and their families.
• Flexible, remote volunteering with the opportunity to shape the role to suit.

How to Apply:

If you’re interested in this role, please send your CV and a brief statement of interest with the subject line "Volunteer Grant and Trusts Administrator Application".

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising events organisers have the exciting and varied role of helping plan and deliver local fundraising events to raise the vital funds needed to help our feline friends. Our fundraising events organisers use their passion for cats and people to plan cake sales, barn dances, quiz nights and everything in between.

What can you expect to be doing?

• Planning fundraising events and activities like cake sales, quiz nights and barn dances in Mid-Sussex RH15, RH16, RH17, BN6, BN45.
• Providing the treasurer with information on funds raised from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

• This is a flexible role. The amount of time you offer can work to your availability and convenience.
• There may be opportunities for your activities to be fully remote and/or admin based if you'd prefer.
• You will need your own transport if you wish to attend events, ideally a car or van since items, stock and equipment will usually be needed.
• We ask that you complete training to support you in your role. This can be completed online if you have access to the internet and the necessary device (computer/laptop/tablet etc). Support can be offered or paper versions of much of the training if needed.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds through events. You will also meet new people, make new friends and be part of a dedicated group of volunteers.

We’re looking for someone with

• Good organisational skills
• Strong interpersonal skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Knowledge of your local community

Time expectation

Our fundraising events organisers usually spend two to three hours per week in this role, which is flexible and can be shared by more than one volunteer.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

This flexible home volunteering role is worthwhile and rewarding. Make a real difference writing letters. As a Volunteer Penpal Writer you’ll be a key member of the Letterbox Team. Your letters will cheer someone up and establish a trusting, supportive relationship with a client who might be lonely or socially isolated.

What tasks can this role include (some or all of the following):

• Writing letters to clients
• Building trust and companionship with a client through correspondence. Omega befriends a variety of people including: caregivers, the lonely, isolated or people with ill-health.
• Liaising with the Letterbox Team by email or post.
• Respecting service standards, appropriate boundaries and recognising the policies and procedures that are necessary when befriending adults at risk.
• Making suggestions to help us improve the service we provide to clients and Volunteer Pen pal Writers.

This role could be for you, if you:

• Enjoy writing and receiving letters
• Are enthusiastic and self-motivated
• Associate strongly with Omega’s values and strategy
• Have knowledge or understanding about a variety of client issues including caring, feeling isolated and lonely and its impact on people and society
• Have satisfactory written and inter-personal communication skills
• Recognise the importance of confidentiality and can show this in practice
• Are committed to inclusion, treating people with dignity and respect

What support and training will be provided?

• Feedback from clients and colleagues
• Regular and ongoing support from Letterbox Team Leader
• Answering questions
• Stationary and pre-paid envelopes can be provided making the service free.
• Opportunity for peer support events and invitation to Omega events
• Reward system and opportunity for volunteer of the month rewards

What are the benefits for you?

• Knowing you are making a difference to someone’s life by doing something you enjoy
• Joining the Omega Team, who are taking action against loneliness and isolation as well as helping people in crisis
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Location of the role:

• Mainly your home

When are you needed?

• At a time to suit you

TikTok and Instagram Reels Content Creator (Volunteer, Unpaid)

Empathos Foundation is looking for a creative and enthusiastic TikTok and Instagram Reels Content Creator to help us craft impactful short-form videos that amplify our mission and campaigns. This is a volunteer, unpaid role designed for individuals passionate about storytelling, social media trends, and creating meaningful content. This remote position requires a commitment of approximately 4 hours per week, with access to Canva Pro for your video editing needs.

What You’ll Do:

• Edit and create a series of TikTok and Instagram Reels using post-event footage, photos, and media that we’ll upload to Google Drive.
• Transform raw content into engaging short-form videos that highlight events, promote campaigns, and resonate with our audience.
• Stay on top of TikTok and Instagram Reels trends, incorporating music, transitions, and styles to increase engagement.
• Collaborate with the team to align your work with our branding and objectives.
• Produce visually compelling and shareable videos to promote events, initiatives, and impact stories.

The Impact of Your Work:

Your contributions as a volunteer will help us:

• Amplify our mission: Use engaging videos to highlight our work in academia and welfare, inspiring wider support and participation.
• Promote events effectively: Showcase event highlights and key moments to attract and engage audiences.
• Expand our reach: Build a stronger social media presence, reaching new audiences and increasing our visibility.
• Foster community engagement: Use storytelling to connect with supporters and encourage their involvement.

Skills, Experience, and Qualities:

• Video Editing Skills: Proficiency with Canva Pro, CapCut, Adobe Premiere, or similar tools to create professional-quality videos.
• Social Media Trend Knowledge: Awareness of TikTok and Instagram Reels trends, including popular music, challenges, and editing techniques.
• Creative and Organised: Ability to create engaging narratives from raw footage and maintain consistent quality and branding.
• Passion for Storytelling: Strong enthusiasm for using video to inspire change and communicate our impact.
• Time Management: Commitment to approximately 4 hours per week, with the ability to meet deadlines.
• Collaborative Mindset: Comfortable working remotely with a team and open to feedback.

While this is an unpaid role, it’s a fantastic opportunity to gain experience, grow your portfolio, and make a real difference by contributing to meaningful causes.

Join Empathos Foundation as a TikTok and Instagram Reels Content Creator. Help us turn post-event media into inspiring stories that engage and empower communities!

What is involved 

This is considered a full-time volunteer role. The brood will live with you from approximately 14-18 months of age until retirement.

• With guidance support and advice from our breeding team maintain the broods health and welfare, including maintaining a good weight and fitness level along with basic training and general obedience. 

• Be available for and attend training sessions within the working week that will involve:

• home visits 

• virtual online training

• one-to-ones 

• Be available to take the brood for essential veterinary visits as required. 

• The brood will have approximately two seasons per year and will stay at home during her season. Advice on management or any veterinary visits required during the season, will be given by our breeding team. 

• The brood will have one litter per year from the age of two, up to a maximum of four litters. Each litter will be born within the home and the puppies will remain with the brood until they are approximately eight weeks old and ready to go to their puppy parents (plenty of opportunities for puppy cuddles). Full support, guidance and training will be provided by our breeding team throughout the broods’ mating season, pregnancy, whelping and litter. Equipment for the litter is provided. 

• Whilst the brood has a litter – we ask that pet dogs have restricted exercise (full information and guidance is given by the breeding team). This measure is to minimise the risk of infection to the litter. 

• The dog breeding volunteer will have updates throughout each litters training.

What we require from you 

• The primary dog breeding volunteer must be 18 years or over 

• Have a dog friendly secure garden

• Be at home for most of the day and ideally live within one hour of LE12 9SR 

• Though desirable, prior dog ownership is not required 

• If you are a dog owner, you cannot have an entire male dog. Maximum of three pet dogs which will be assessed on a case-by-case basis considering the size of pet dogs, along with available space within in the property. Any pet dogs will be assessed as part of the home assessment.

• Time and stamina to provide the brood with a minimum of one hour's exercise per day (this can be completed in one or multiple walks). 

• Time to provide training sessions to maintain basic obedience. 

• Access to own transport to travel the brood on essential journeys such as veterinary appointments and pre-mating tests as required. 

• Have time and stamina to devote to the brood and her litter. The brood cannot be routinely left for more than four hours in a day. 

• Have space within the home for the brood and her litter. 

Support and Training 

• Induction process which includes submitting of application, telephone interview, home visit, training and handling sessions. 

• Each volunteer is allocated a member of the Canine Partners breeding team as their first point of contact. 

• Receive regular training, resources and other important information via your trainer; this may be in the format of physical copies, digital or in person. 

• All equipment for the litter is provided. 

• Our breeding team will offer continued support throughout the pregnancy and litter. 

• Payment of expenditure such as mileage to and from a pre-mating test 

• Invitation to join Official Canine Partners Community Facebook Group