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Looking for a talented and driven Website Manager to lead the development, optimisation and performance of our website and events platform. This is a pivotal role, owning the end-to-end digital member journey - from first visit and discovery, through browsing and booking, to post-event engagement. You'll combine strategic thinking with hands-on delivery, using data, insight and user feedback to continuously improve performance, usability and conversion. Working closely with colleagues across the organisation, you'll ensure our digital platforms are high-quality, accessible, reliable and genuinely rewarding for members to use.Main duties include:
- Owning the digital user journey
- Lead and continuously improve the full website and events platform journey
- Map, analyse and optimise key pathways such as discovery, search, event pages and checkout
- Use analytics, heatmaps and feedback to identify friction points and drive measurable improvements.
- Managing the events platform
- Oversee performance, usability and content quality across the events platform
- Ensure event listings are accurate, engaging and aligned with brand and commercial goals
- Improve internal workflows and support opportunities for cross-sell, upsell and personalisation
- Driving website performance
- Monitor and optimise site speed, responsiveness and technical stability
- Lead conversion rate optimisation initiatives across high-value journeys
- Support SEO best practice and ensure strong performance across devices and browsers
- Lead robust QA processes across releases, CMS updates and content changes
- Ensure high standards of accuracy, accessibility, compliance and brand consistency
- Leading and collaborating
- Support and develop the Web Team, ensuring clear priorities and high performance
- Work closely with stakeholders to deliver user-centred digital enhancements
- Share insights and performance reporting to inform decision-making at all levels.
The successful candidate will be able to demonstrate the below:You're a user-first digital professional who enjoys balancing strategy with delivery. You're confident working with data, comfortable influencing stakeholders and motivated by improving experiences through continuous optimisation.
- Strong commercial awareness and a strategic mindset
- Excellent written and verbal communication skills
- High attention to detail and the ability to manage multiple priorities
- A collaborative, proactive and solution-focused approach
- Proven experience managing websites or digital platforms with ownership of user journeys
- Experience with booking systems, e-commerce or events platforms (highly desirable)
- Strong understanding of UX, conversion optimisation and digital performance metrics
- Experience leading QA across web deployments and CMS environments
- Confidence using analytics tools (e.g. GA4 or similar)
- Understanding of accessibility standards and responsive design
- Familiarity with web development processes, basic coding or scripting knowledge is a bonus.
You'll have the opportunity to own and shape a critical digital platform, make a visible impact on member experience, and work with a supportive, collaborative team that values insight, quality and continuous improvement. If this role is of interest, please do apply ASAP, highlighting all your relevant experience, and please get in touch ASAP for more information.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Recruitment Agency 
101 - 500
Thank you!
There when it matters
Sue Ryder is looking for a Website and Digital Projects Manager to lead the development and continuous improvement of our digital platforms, bringing innovation and best practice to life across our websites and digital services.
In this role, you will manage digital projects from concept through to launch — working across healthcare, fundraising and retail teams to deliver user-centred products that support income generation and service delivery. You will oversee the ongoing development of sueryder and Grief Guide, managing agency relationships, championing the user experience and ensuring our digital offer is data-informed and continually optimised.
Reporting to the Senior Digital Manager and line managing our Digital Officer, you will act as the key point of contact between Sue Ryder and external suppliers, setting up project groups, managing budgets and driving collaborative working across the organisation.
This is an exciting opportunity for an experienced digital project manager to make a real and lasting impact — helping Sue Ryder reach more people at the moments that matter most.
About you:
• Confident CMS user (Wagtail desirable) with a strong understanding of digital communications best practice
• Experience monitoring user journeys and using insight tools including GA4 to inform continuous improvement
• Knowledge of GDPR legislation and its application across digital services, including confidential healthcare delivery
• Line management experience and the ability to develop and support colleagues
• Highly organised, with the ability to manage competing priorities and problem-solve creatively
• Excellent written and verbal communication skills
Essential:
• Significant experience project managing digital development projects from conception through to launch
• A high level of digital literacy with experience of working with complex online platforms, alongside an understanding of hosting, UX and SEO considerations
• Demonstrable experience of collaborating with digital agencies and external suppliers
• Experience running change management processes, including stakeholder communication and training
Desirable:
• Experience running design sprints for product development
• Experience producing training documentation
• Experience working in a bereavement support environment
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Closing date: 12th May
Interviews: CV’s reviewed as received
We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process
If you want more than just a job, we want you.
Join the team and be there when it matters.
