Full time post based in Reading Berkshire or Pimlico, London

Full time salary in the range £43,084 - £52,657 pa plus £3,299 pa location allowance if based in London  

PACT is a supportive and respectful place where people are genuinely passionate about delivering positive outcomes for children and their families.  We have been at the forefront of adoption services for nearly 70 years, working with Local Authorities and Regional Adoption Agencies across the country.

With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds, including those from black and minority ethnic heritage and the LGBT and faith communities.

Our adoption teams focus on recruiting and assessing adopters and the placement of children. We then provide high quality post placement support to adoptive parents and their children to help them reach their potential.  

If you are a registered and qualified senior social worker or manager, with over three years of experience in adoption seeking an exciting opportunity to shape the continuous development of our adoption services we would love to hear from you.

Alongside our Team Managers, you will lead a small team of experienced and dedicated social workers plus contractors, managing all aspects of the team’s work supporting our valued applicants from recruitment, initial interview, preparation and training, through to successful placement and adoption order, supporting families for life.

Further information (including the job description) together with details of the benefits we offer, is available on our website.

We look forward to hearing from you!

Closing date:   Friday 9th October 2020

Interview date: Friday 16th October 2020

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please

It is an exciting time to be joining the World Hepatitis Alliance (WHA), we are about to embark on a new five-year strategy which will support and accelerate efforts to eliminate viral hepatitis globally within ten years. Communications is a key pillar of our work; the lack of awareness of hepatitis is costing people their lives. If you want to join a small, ambitious and dynamic team that works at a global level to make a difference, then this role is for you.

We are looking for someone to work closely with the Head of Communications and other key staff, to tell the organisation’s story and the stories of people affected by viral hepatitis. The role will have responsibilities for the organisation’s communications channels including websites, social media, email marketing, brand, and publications.

The successful candidate will deliver high impact global campaigns, develop case studies and communicate the work of WHA to key stakeholders. We are looking for a communication all-rounder with skills across web development, copy writing, design, video and social media. The ideal candidate will be a proactive, creative problem solver ready to turn their hand to a wide range of projects.

In return you will receive a competitive salary and annual leave allowance as well as the chance to make a real difference to the lives of people affected by viral hepatitis.

POSITION IN ORGANISATION

Reports to: Head of Communications

Line Management: External suppliers, interns and others as required

Salary: £37, 476.00

DUTIES AND KEY RESPONSIBILITIES

• Work effectively with Head of Communications to develop high-impact communications strategies 
• Support the development and delivery of successful campaigns including World Hepatitis Day (WHD) and NOhep
• Generate content and case studies for external communications channels
• Management of WHA and NOhep social media accounts
• Develop and update the WHA suite of websites
• Develop regular email communications
• Copyrighting, sub-editing and proof reading
• Design social media graphics, reports, magazines and infographics
• Manage third-party suppliers and consultants
• Manage campaign-specific budgets
• Monitoring and evaluation
• Assist the Head of Communications with press releases and media relations

This job description does not form part of the contract and may be amended to suit the changing needs of the service.

PERSON SPECIFICATION

Communications Manager
The Communications Manager works across multiple projects and needs to be able to turn their hands to a range of tasks, they are a self-starter and a problem solver, utilising their skills to create a variety of engaging content.

Experience

• Substantial experience working in a marketing/communications/PR or similar environment
• An understanding of membership organisations or the not-for-profit sector
• Experience working in and/or an understanding of global health and international development
• Proven history of developing and implementing communications strategies
• Managing suppliers to ensure they deliver on time, to budget and specification  
• Managing organisational social media

Skills and abilities:

• Clear, precise and engaging writing skills; including experience of producing articles, reports and blog content
• Design skills with a good knowledge of the Adobe suite
• Web management skills with experience of Wordpress
• Clear attention to detail with accurate proof-reading skills
• Social media content generation and management skills
• Proven ability to manage complex projects from start to finish
• Creative thinking capability and the confidence to input with own ideas
• Confident communicating with people from different cultural backgrounds
• Confident in using online analytics to assess effectiveness of campaigns on a regular basis and using feedback to inform future campaigns.

Please note that interviews will be held virtually on Friday 9th and Monday 12th October.

WHA are currently operating on a work-from-home basis. Role will be flexible with some travel to our London office in the future. 

Job Description

Job Title: Fundraising and Marketing Manager.

Location: London (Marylebone).

Hiring Date: From January 4th 2020 (Initial 12 month contract with the possibility of renewal)

Reports to: Michael Rivera King, Director of Ashinaga UK.

Supervising: Partnerships and Philanthropy Coordinator (part-time) & Grants and Fundraising Coordinator (part-time).

Salary: £32,000 - £38,000 dependent on candidate’s experience (includes London weighting and commuting allowance).

Pension: You will be enrolled in our Personal Pension Scheme and Ashinaga UK will match your contributions by up to 8% of your basic salary.

Deadline for applications: November 1st 2020.

Holiday allowance: 24 days per annum (pro-rata - in addition to public holidays).

Application: Applications without a cover letter will not be considered.

Job Summary and Responsibilities

Ashinaga Association in the UK is currently financially supported by the Ashinaga Foundation, with the aim that we become financially self-sufficient. The Fundraising and Marketing (F&M) Manager is tasked with further developing the strategy to achieve this and executing this transition. They will be supported in this by two part-time fundraising coordinators and the director.

For Fundraising, the F&M Manager is responsible for leading on the further development and implementation of Ashinaga UK’s annual fundraising strategy. They are expected to: undertake proactive, responsive and accurate research on prospects and potential sources of funding; develop and cultivate relationships with companies, major donors, trusts, foundations and other individuals or organisations who may support our work; assist with writing, coordination and submission of funding applications to donors; plan and implement fundraising campaigns; and meet fundraising targets.

For Marketing, the F&M Manager will lead on the development of Ashinaga UK’s marketing campaigns; manage and promote Ashinaga UK through various platforms (website, email, social media, traditional media, print); represent Ashinaga UK at events; and design and market Ashinaga UK’s events across the year. This will involve working closely with the ‘Student Relations and Programming Team’ to ensure student engagement in this work.

The F&M Manager is also expected to support the office and program as is required.

Minimum required qualifications, experience, skills:

• A bachelor’s degree or above.
• Native level of English.
• Have the right to work in the UK.
• A proven track record of fundraising, with a minimum of 5 years of experience. 
• Experience scaling up a smaller charity or transitioning from a single donor by building a donor base.
• Experience of proactively researching and engaging current and prospective funders.
• Experience leading marketing campaigns working through various social media platforms and traditional forms of media.
• Strong IT skills (Salesforce CRM, Microsoft Office including Word, Excel, PowerPoint, Outlook) and good attention to detail.
• Excellent written and verbal communication skills, and presentation abilities.
• Proven experience of thinking, developing and delivering ‘strategically’.
• Capable of organising, prioritising, and multi-tasking independently.

Desired:

• Experience of working with educational programmes or a demonstrated passion for widening access to education.
• Experience developing relationships with members of senior management (such as directors or trustees).
• Experience of working with programmes related to sub-Saharan Africa or a demonstrated passion for the development of this region.
• Experience with Google Ads and paid for social media services.
• Proficiency in Japanese, French, Portuguese, Kiswahili or other major African languages.
• Experience of managing a small team.
• Cross-cultural communication skills.
• Ability to be adaptable and flexible with work priorities. 

Notice period:

The fundraising and marketing manager can terminate their employment by giving one month’s written notice though where possible we would prefer two months’ notice as it ensures a smooth transition.

Diversity, Inclusion, and Belonging

Ashinaga Association in the UK is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Equality is at the heart of our work as a charity and we are committed to equality in our workforce as well as our work. Organisations that do this well achieve more and, more simply, the right thing to do – everyone should have a work environment that allows them to thrive and contribute to their full potential. We are actively looking to better serve the needs of the communities we serve and welcome applications from all backgrounds. 

This highly respected medical membership organsiation are looking for a Website Content Editor to join their team.

Within this role you can look forward to being responsible for the content for their website. You will be responsible for uploading new and maintaining their existing content on their sitecore website and work with key stakeholders around the organisation to deal with all web content queries and issues.

Further to this you will produce analytics reports using google analytics and ensure all pages are optimised for SEO purposes. Working closely with the Content Editor of their magazine, you will ensure cross-promotion o relevant content across the two websites.

Please note that this role will be based remotely for the forseeable future due to Covid-19. For reference their offices are based in Central London.

Your experience

• You will be an experienced content professional
• Have an up to data digital knowledge (CMS systems, google analytics, SEO etc)
• Have a strong writing and editorial experience
• Have a good knowledge of HTML
• Have a good stakeholder engagement ability

Please note that applications are being accepted on a rolling basis

We are seeking a candiidate with experience of working in a communications and events role but who wants a rewarding new challenge. 

Job Description 

You will work alongside the Fair Tax Mark team to plan, develop and deliver our communications. You will also design and run a range of imaginative external events (all now subject to change given the covid crisis). Success in this role will require you to generate content across multiple channels which ensures we engage regularly with all our stakeholders, supporters and accredited businesses.

About the Candidate

We are seeking someone with experience of working in a communications and events role but who wants a rewarding new challenge. The candidate will be comfortable taking a hands-on approach and working alongside our existing PR and graphic design suppliers (both 0.5d/w). This job will require the versatility to deal directly with clients that range from large multinationals through to co-operatives, social enterprises and NGOs.

The candidate will need to be a confident and skilled communicator, able to write engaging copy for both corporate and consumer audiences. Working in a small team will require someone able to manage their own workload and take overall responsibility for delivery of our communications and events.

Location:

The candidate can be either home or office-based, or a mixture. Our Fair Tax Mark offices are in Manchester and we whilst we would prefer a candidate based in either Manchester or London, we would consider applications for home-based workers from other locations in the UK. The offices of the Fair Tax Mark are upstairs in an accessible building. If home-based, the candidate will need to provide a safe, secure and efficient working environment.

Areas of responsibility:

• Develop and deliver all elements of the communications of the Fair Tax Mark organisation. The role will require copy creation and materials production, delivering this information to specific, targeted audiences, using the most appropriate message and communication channel. Regular liaison with accredited businesses and other organisational supporters is to be anticipated.
• Day-to-day management of the Fair Tax Mark social media accounts, liaising with the Fair Tax Mark team to create news stories and announcements, to proactively create ideas and content to improve engagement with our supporters and generate interest and to develop a long-term strategy to build a strong social media presence.
• Oversee creation of digital media content for the website, including videos, audio and graphics. Responsibility for overall website functionality and relevance.
• To be responsible for the creation of regular newsletters focused on supporting the relationships with Fair Tax Mark’s various stakeholder groups.
• To conduct other tasks and help with other Fair Tax Mark projects when required. 
• Liaise with the Fair Tax Mark accreditation manager to ensure that new businesses are supported by the Fair Tax Mark when they are first announcing their accreditation and ensuring all tasks connected with re-accreditations are completed.
• Supporting (and where necessary, leading) the Fair Tax Mark presence at third-party events. Tasks include producing display materials, organising attendance by Fair Tax Mark staff, ensuring coverage on social media as required.
• Manage the delivery of the Fair Tax Week as it transforms to more virtual event, as well as other connected external events. This will include (where necessary) booking venues, promotion of events (both physical and virtual), liaising with speakers, commissioning photographers and undertaking support tasks  as required.

Person specifications:

• 3 years’ experience working as a key member of a team managing and delivering communications and events.
• Experience of creating engaging digital content.
• Experience of writing copy for a variety of media and audiences.
• Experience of successfully leading the design and delivery of outreach events.
• Experience of managing relationships with corporate clients and NGO stakeholders.
• Experience of website management.
• Experience of using appropriate software packages for content design and creation.
• Excellent organisational skills, ability to meet deadlines, multi-task and prioritise, and work on own initiative.
• Ability to be flexible and manage own workload whilst working effectively as part of a small, focused team.
• Values aligned to the cause of tax justice.
• Ability to occasionally travel and work outside normal office hours.

How to apply

To apply for this role, please send CV and covering letter using the ‘apply’ button below.

Please note that applications submitted without a covering letter will not be considered.

All applications must be received by the closing date, midnight on Friday 25th September.

Equality and diversity matters is important to the Fair Tax Mark. If you think you have the skills and experience this role requires, we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

The Fair Tax Mark does not accept unsolicited CVs from external recruitment agencies.

Partnerships Manager - Permanent

Full Time (37.5hrs per week) / Salary £26,000- £28,500 pa (dependant on experience)

The Children’s Trust are currently recruiting for a Partnerships Manager to join our Volunteer Fundraising Team.  This role will require the successful candidate to shape how the charity works in partnership with different audience groups (corporates, volunteer fundraisers and groups, eventers, educational institutions and formal community groups) to bring people together to raise funds for The Children’s Trust.

Working alongside a Senior Partnerships Manager, your role will be to proactively develop and account manage new and existing partnerships which maximise income, value and influence for The Children’s Trust. You will devise comprehensive audience-led stewardship plans, maintaining momentum and focus to achieve targets.

This is a fantastic opportunity to evidence your strategic approach to building lasting, donor-centric partnerships with key audience groups.  As our ideal candidate, you will be a natural and enthusiastic team player, with the ability to work within a high performing team. You will be flexible and able to work with different audiences, as the role requires and dependent on where the opportunities to maximise most income are.

If you would like to discuss the role and for a candidate briefing pack please contact the People Operations / Recruitment Team, details to be found on The Children’s Trust website.

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, in order for your application to be considered.  As part of the shortlisting process, gaps in employment will be examined and will be further explored during the interview process. 

Closing Date: Friday 4th September 2020

Interview Date(s):

Strictly no agencies please.

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. 

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton and Epsom.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: free on-site parking; subsidised cafeteria; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an environment that is as unusual in its beautiful historic nature, as it is unique in its state-of-the-art facilities.

The Children’s Trust is fully committed to protecting children and young people.  All posts at The Children's Trust are subject to an enhanced DBS check.  If you are applying to The Children's Trust, and are already registered with the DBS update service, this will speed up the recruitment process significantly.  We are an equal opportunities employer, and welcome applications from all suitably qualified candidates, regardless of their race, sex, disabilities, religion/beliefs, sexual orientation, or age.

As Operations Manager you will manage the Carer Support Team and assist the CEO with the management of Human Resources including, recruitment, supervision and staff development, performance and discipline. The role also includes but is not limited to help with monitoring budgets and spending, premises management, IT systems management, working with support team to provide carers services, maintenance of an effective client management system and ensuring maintenance of GDPR compliance. 

Location: London or Washington DC or (or remote based in UK or US)

*40% Travel to RI International Operations

Relief International (RI) is a leading non-profit organisation working across 16 countries to relieve poverty, ensure the well-being, and advance dignity.  We specialise in fragile settings, responding to natural disasters, humanitarian crises, and chronic poverty. This role’s primary focus is Middle East, where we operate in the following countries; Syria, Lebanon, Jordan, Turkey and Yemen.

The Program Development team is dedicated to building high impact programming by raising income from institutional donors (like the USAID, DfID, EC, GAC and the UN). The Programme Development team is based across our global support office in Washington and London and supports Country Offices by helping them to design high-quality programmes, and by raising funds from institutional donors needed to implement them. You will thrive in an entrepreneurial senior team dedicated to building high-impact programming.

The Program Development Manager – Middle East is critical in bringing significant impact and opportunity of funding to our country programme. Reporting to the Senior Programme Development Director, your role will be supporting country teams and will be key in leading in donor liaison and engagement and capture management. A large proportion of your time will be supporting country teams in proposal development. 

To be successful in this role, your approach will be entrepreneurial and will bring proven experience in building high impact programming though programme design and proposal development. Bringing a strong network of contractor, donor relationships and understanding of donor tends. Your excellent written and verbal communication skills will be critical to this role.

*Travel

This role is expected to travel (at least 40%) to field sites as well as other RI countries as needed once the organization determines it will be safe to begin regular travel.

Due to COVID 19, RI policy currently limits international travel and this role is expected to be initially based remotely from home. The organisation is undertaking regular reviews and risk assessments to review travel restrictions on a global and local level. 

How to apply.

• To apply for this post, click on the “Apply” button in the job advert page
• You will be asked to upload a CV and Cover Letter.  The cover letter should be no more than 2 pages long and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.

Closing date. Please apply immediately we will be reviewing applicants on a rolling basis, therefore may withdraw the position for the job board closing date.

Please apply by uploading your cover letter and up-to-date CV on our website.

Due to limited resources, only short-listed candidates will be contacted.

Note to external agencies, we will not be accepting CVs from third parties.

Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment.

All staff are expected to abide by our Code of Conduct.

Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.

Diversity, Equity and Inclusion

Relief International is committed to diversity and gender equality, we strongly encourage applicants from the global south and female candidates to apply.

Digital Communications Manager job - Permanent

Your new company
A large iconic social welfare charity based all over the country but this post (in normal time) will be based in their London office

Your new role
We are looking for a passionate and enthusiastic generalist Senior Digital Communications professional who is experienced in increasing digital engagement with a wide range of audiences. We are looking for this professional to produce high quality and creative engagement, leading a team of Digital Content Officers. You will be using a range of different platforms including the Website and all their Social Media channels. A lot of your role will be to improve user journey and optimise content alongside the Content Officers to drive quality outputs and deliverable's as well as amplify story telling capabilities .

What you'll need to succeed
This role is a management position and as such we are looking for a Digital Communications Lead that has managed a team as well as managed the increase of engagement, we want to see a proven track record of the ROI and increase in engagement through a wide range of digital communications channels. The successful candidate will have both hands on and strategic experience with Social Media approaches, Audience Segmentation and Analytics. This is a multi-faceted role and you will be expected to help deliver web content as well as lead teams in this. Ideally you will have a background in the third sector and complex organisations with multiple stakeholders

What you'll get in return
- Generous annual leave and company pension scheme - Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals - Enhanced paid maternity, paternity and adoption leave - Season ticket and cycle to work loans Paid volunteering leave - Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At Tearfund we are passionate about following Jesus where the need is greatest. We are looking for a Digital Content and Engagement Manager to join the Digital Team in the Global Fundraising Group.

You'll be joining a team who are helping Tearfund deliver its digital vision by providing expertise and leadership. You'll play a key role in ensuring Tearfund's online cross-channel content strategy responds to the needs of core and future audiences. You will provide direction and alignment for external communications teams across Tearfund.

You'll be part of a team building a collaborative culture. You'll work with other key roles to provide insight to guide strategies for key projects and campaigns to deliver best in class online communication.

Key areas of the role include:

• Developing and managing Tearfund's cross-channel content strategy, based on organisational objectives.
• Supporting Tearfund's core cross-channel online content creation.
• Providing content alignment and consistency to strength and clarify Tearfund's brand and audience engagement.
• Using audience insights, engagement analytics and content audits to support new and existing communications.
• Line management experience. 

Does this role fit with your skills and experiences? If so, we would love to hear from you!

Applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safe-guarding issues.

Job Title: Communications Manager

Pay: £32-37,000

Location: Islington, London

Contract Duration: Permanent

Reporting Line: Role will report to Director of External Engagement

About 5Rights Foundation

One billion children are online and account for one third of all users globally. 5Rights Foundation exists to build the digital world that young people deserve, allowing them to live and work online creatively, knowledgably, and fearlessly.

We are a policy-driven organisation, which aims to realise ambitious, systems-level change. As such, we advocate for enforceable regulation and international agreements that allow children and young people to thrive online. We develop standards and protocols with engineers and policy colleagues around the world to help businesses reshape and redesign their digital services with children and young people in mind. We publish and lead across our policy areas to formulate new thinking and solutions to address the challenges posed by the digital world, enabling it to cater for children and young people by design and default. Our focus is strongly oriented towards achieving real-world change, though shaping legislation, regulatory frameworks, and industry best practice.

We are looking for a dynamic communications manager to deliver and manage our public messaging and communications including our press relations, website and social media. You will be a confident, able communicator and a skilled writer, with a clear commitment to the missions and values of the Foundation.

We believe that our staff are our most valuable asset and we are committed to attracting and retaining diverse, exceptional talent. We are a small team and work collaboratively, flexibly and with respect for others.

Key Responsibilities

• Growing our media presence and act as first point of contact for all media relations, ensuring that we respond in a timely and appropriate manner to opportunities and proactively building and owning relationships with the press to achieve our mission.

• Drafting of all press releases, quotes and OpEds, and preparing spokespeople for media appearances.

• Supporting the Chair and senior team in delivery of the external engagement strategy and plan.

• Managing and delivering public and private events such as roundtables, media launches and seminars.

• Oversee public website and directly manage our social media presence, ensuring that our interventions support the Foundation’s mission.

• Contribute to all communication needs of the Foundation’s mission and individual projects.

• Support the External Affairs Director in managing key stakeholders and contacts.

• Overseeing publication of key reports, microsites and other external comms products.

Person Specification

Essential skills and attributes

• Experienced and confident press relations manager.

• Excellent engaging writing style with a high attention to accuracy and ability to reflect nuanced policy calls.

• Experience of delivering events such as roundtables, report launches and briefings.

• Creative and innovative thinker in developing communications opportunities.

• Independent worker with the ability to balance and prioritise competing tasks.

• Enjoys working to exacting standards to maintain the quality of our output.

• A commitment to our values and mission. 

Desirable skills and attributes

• Experience of growing an organisation’s media presence.

• Professional experience of social media function and innovative ways to extend our reach.

• Experience working with designers and web developers to deliver projects to time and budget.

• An understanding of the issues relevant to one or more areas of our work.

• Experience of collaborating effectively and creatively with a wide range of partners.

• Experience of managing projects and teams from conception to completion.

• Understanding of the particular dynamics of working in a small organisation.

To apply for this role, please click 'Apply' to send your CV with covering letter outlining why you are interested in the role. Please ensure you include a covering letter as the information is essential for your application. 

ArtSocial Foundation is seeking a Social Media Manager, experienced in social media, digital marketing and communications, who will be mostly responsible for planning, implementing, managing and monitoring the Foundation’s social media strategy in order to support the Foundation's marketing operations. 

Job role: Scheme Manager

Salary: £29,350.23 per annum

Appointment Type: Permanent

Hours: Monday – Friday 9am-5pm (37.5 hours)

Location: Hammersmith

Start date: TBC

About us

Hammersmith United Charities is a 400 year-old Charity providing quality sheltered accommodation for older people in safe and secure settings, surrounded by prize winning communal gardens. We enable residents to remain independent for as long as possible within a friendly and supportive community. Please visit our website for further information.

About the role

The Scheme Manager is the first port of call for all residents and they are the face of the Charity.  They are responsible for the day to day management of the sheltered housing scheme by providing a professional housing management and support service, which recognises the individuality and independence of residents.

The Scheme Manager actively promotes and encourages resident participation and works with partners to act as a catalyst to bring services to residents and to integrate the Almshouse and the communities.

About you

• You will have a passion for delivering resident focused services
• Able to demonstrate a good understanding of health and safety and safeguarding.
• A minimum of three years’ experience of delivering independent living accommodation for older residents.
• You will have an appetite for learning, a positive attitude and enjoy working with people.
• You will have good communication skills and have GCSE in English at Grade C/level 4. However, other relevant qualifications of equivalent standard and/or practical experience will be considered.
• You will be a team player and able to work on your own initiative.
• All candidates will be required to undertake an enhanced DBS Check.

How to Apply

Please read the Scheme Manager’s Job Description and Person Specification and send your CV and a maximum of a one A4 sided supporting statement by 9am on the 16th August 2020. First interview will take place on the 1st, 2nd and 3rd September 2020 by zoom. Second stage interview will take place on the 9th September at one of our schemes.

Job Description

Post Title: Scheme  Manager

Responsible To: Head of Housing & Property

Supervises: Cleaners, Contractors

Liaise with:  Residents, Colleagues in Hammersmith United Charities, Trustees, Visitors, contractors and external statutory and voluntary agencies.

Hours of Work: 9am-5pm Monday to Friday based at one of the Charity’s two Almshouses (sheltered schemes for older people). The post holder will be required to cover holidays and sickness for colleagues (other Scheme Managers).

Location: Sycamore House (W6 0AS) and John Betts house (W12 9NJ)

Purpose of the role: The Scheme Manager is the first port of call for all residents and they are the face of the Charity.  To be responsible for the day to day management of the sheltered scheme by providing a professional housing management and support service, which recognises the individuality and independence of residents. To represent Hammersmith United Charities and act as a catalyst to bring services to residents and to integrate the Almshouse into the community.

Core Duties and Responsibilities

• To be on duty during the prescribed hours and undertake management duties relating to the residents and the almshouse as directed by the line manager.
• Report any safeguarding concerns to your line manager. Support your line manager to monitor safeguarding cases and liaise with external agencies such the local authority, carers, GP, hospital and residents next of kin.

Provision of Support to Residents

• Ensure that a consistently high quality of service is provided to residents at all times.
• Make daily welfare checks and contact with all residents, either personally or through the emergency call system.  Respond to all calls received through the emergency call system or otherwise and take follow up action.
• Act as a facilitator on behalf of residents to ensure that they receive a good repair and maintenance service, the care and support services they require from statutory and other bodies.
• Ensure that all residents have up-to-date information regarding Hammersmith United Charities and the local community, e.g. contact addresses and telephone numbers of chemist, GP and advice centre; activities at the day centre; local club activities and outings.
• Provide welfare benefits information on an on-going basis and put residents in contact with the relevant bodies.  If requested to do so by the resident, liaise with these bodies on their behalf.
• Recognise the care and support needs of the residents and take appropriate action including liaising with the relevant statutory and/or voluntary bodies, relatives or friends.  Any such action should normally only be taken with the resident’s consent.  Where a resident does not consent, but is thought to be at risk, similar action may be taken with authorisation of the line manager.
• Act as Hammersmith United Charities’ representative at case conferences or other meetings involving residents’ and potential residents’ care plans.
• Continually monitor the appropriateness of care and support services for residents and consult and liaise with on-site and/or visiting care staff as appropriate.  Accurate records of action taken should be maintained.
• Liaise with head office and external organisations, on behalf of residents.

Community Development

• Promote social activities on and between the schemes and encourage the wider community to use any facilities provided.
• Promote and assist with the setting up of care initiatives (e.g. shopping services, lunch clubs, cleaning services) on the almshouse and the provision of services to the wider community; (where appropriate).
• Actively promote and encourage resident participation in line with Hammersmith United Charities’ strategy. In particular, encourage the participation of residents in Residents’ forums of all kinds.

Training Requirements

• Attend all career development training, courses and meetings when requested to do so by the line manager;
• If required, participate in the training of other scheme managers and offer support to them during their probationary period.
• To assist with the induction and training of other staff and trustees.
• Attend scheme managers’ meetings and courses as required.

General Duties

• Be aware of the content, and comply with, the organisation’s policies and procedures applicable to the post. 
• Be aware of national policies affecting housing, support and health issues for older people.
• To comply with Health and Safety requirements in accordance with the Charity’s Policy.
• To comply with and promote the Charity’s Equal Opportunities Policy.

Management Duties

• To be on duty during the prescribed hours.
• Ensuring that all records are maintained accurately and clearly, including residents’ records, maintenance contractors, social services and housing contacts.
• Assisting with the lettings process: verifying that applicants meet the eligibility criteria and keeping in communication with future residents as appropriate.
• Undertaking home visits to applicants in accordance with the Charity’s procedures.
• Inducting new residents in accordance with Hammersmith United Charities’ procedures.
• Arrears management: the finance team are responsible for producing regular monthly Weekly Maintenance Contribution/Heating Statements for residents and for identify the accounts that are in arrears. The Scheme Managers will liaise with the respective residents helping them to manage their accounts.
• Advise residents and their relatives of tenancy termination procedures.
• Upon receipt of notice of termination, inspect properties and initiate redecoration and repairs, in accordance with Hammersmith United Charities’ guidelines, with the aim of re-letting vacant dwellings as quickly as possible.
• Assist in the marketing and promotion of Hammersmith United Charities within the community to ensure vacant dwellings are re-let as soon as possible.
• Liaise with Social Services, Health Authorities and Local Authorities for the benefit of residents.
• Responsible for co-ordinating and organising day to day repairs in accordance with the Charity’s procedures.
• Be responsible for considering issues of security at the almshouse and report any incidents.
• Assist with the recruitment of staff if necessary;
• Supervise the cleaning and maintenance of the scheme.
• Order supplies as necessary and appropriate for the almshouse in accordance with financial guidelines.
• Ensure that the inventory for the almshouse equipment and furnishings is maintained and updated.
• Responsible for Budget: to be responsible for the petty cash float and income from guest flat.  To provide information on an annual basis on the budget requirements as requested.

Other Duties

• To undertake other duties as directed by the Head of Housing & Property commensurate with the post.

Person Specification

Experience 

A minimum of three years’ experience of delivering independent living accommodation for older residents.

Essential

Experience and knowledge of promoting equality, diversity and safeguarding.

Essential

Effective Communication – telephone / face to face liaison with a variety of organisations

Essential

Literacy ability to write basic reports and maintain accurate records

Essential

Knowledge of and experience of dealing with statutory bodies – social services housing benefit offices

Essential

Ability to organize a workload and prioritise tasks

Essential

Understanding of Older People and their needs

Essential

Skills

Accurate record keeping

Essential

Remains calm in dealing with emergency situations and making sound decisions for an appropriate course of action

Essential

Ability to work with minimal supervision

Essential

Customer Care

Essential

Mediation skills – resolves problems, assessing individuals needs empathising with residents.

Essential

Organisation able to monitor delivery of services to residents

Essential

Administrative skills

Essential

Resourceful in promoting communal activities

Essential

Computer literate

Essential

Qualifications

Satisfactory education up to GCSE standard

Essential

National Wardens Certificate

Desirable

Willingness to train for National Wardens Certificate

Essential

Personal Competencies

Decision making

Essential

Time Management

Essential

Confidentiality

Essential

Reliable

Essential

Calm and caring

Essential

Able to work in a flexible manner

Essential

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract with potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

We also have a vacancy for a:

Thinking Space Facilitator:  £60 - £65 per hour depending on experience

Start in September 2020 - Bi-weekly Sessions - 1 Year Contract

The Claudia Jones Organisation and the Tavistock & Portman NHS Foundation Trust is seeking a Facilitator for their therapeutic Thinking Space group for women of African and Caribbean heritage who have experienced trauma.

HOW TO APPLY

Please email a CV and cover letter with the Subject: Operations Manager. The cover letter should detail where you saw the role advertised, how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

If you wish to express an interest in the Facilitator’s Role, please send an email to address in this job advert  for job description and specification.

Please write the Name of the Post in the Subject Line of Your Email.

We will close the applications as soon as we have received sufficient applications.

An enhanced DBS disclosure is a requirement for all post and 2 references.

Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). All posts are subject to an enhanced vetting and barring check. No agencies please.

JOB DESCRIPTION

OPERATIONS MANAGER

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract – Potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

OUR BACKGROUND Claudia Jones Organisation (CJO) is one of the few African Caribbean Women and Families organisations in London. Founded in 1982 at the request of Caribbean women, CJO delivers family centred services for women with children age 0-17, gender-based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families. CJO is committed to a culture of bold leadership, innovation in all aspects of our work, partnerships and most crucially, accountability to those we serve.

Our National Lottery Community Fund project builds on our earlier Hackney Women’s Haven partnership services that sought to foster women’s freedom from violence, discrimination, and exclusion, supporting women to stay safe and make positive changes to their lives. The focus of our work under this role will be to foster a therapeutic approach to providing a cohesive specialist support service for African Caribbean heritage women and families. This will include working within CJO’s Community-based Approach to Wellbeing through Specialist women and families service by us and for us.

PURPOSE This is a key role in the Senior Management Team, responsible for ensuring that the Central Services of the charity meets the strategic objectives and values of the Organisation.  This role deputises for the Executive Director.  In collaboration with the Director, the Operations Manager is responsible for overseeing an ambitious fundraising strategy, as well as managing the HR, payroll, and finance functions. You will ensure organisational effectiveness jointly with the Director by providing leadership for the organisation's operational planning, working closely with other Senior Managers, staff and volunteer team, contributing to the development and implementation of organisational strategies, policies and practices in accordance with CJO’s overall strategy. This position is key in supporting the Board of Trustees, clinical, administrative staff, volunteers and, centrally, in ensuring service users are welcomed and related to consistently in a warm and respectful manner.

Duties and responsibilities:

Operations:  Counselling/Therapeutic, Casework and Administrative Work:

• To ensure effective systems are in place to manage the processes of the referral, assessment, and on-going support for service users to ensure ongoing communication with and between referrers, service users, support staff and therapists.
• To ensure that the organisation is compliant with Data Protection Regulations, acting as the Data Protection Officer for CJO and supporting staff and volunteers in maintaining the security and confidentiality of service users, members, and volunteers.
• To support all staff and volunteers in carrying out the essential administrative tasks needed for the governance and smooth running of the CJO including supporting attendance for individual and group sessions, particularly bearing in mind that the majority of staff and volunteers are part-time, sessional or voluntary and have a variety of other commitments outside of CJO.
• To ensure that CJO staff and volunteers are informed of and put into practice the charity’s policies for the safeguarding of children and vulnerable adults, health and safety, risk management and equality and diversity.
• To co-ordinate the regular therapeutic group meetings for staff, volunteers and service users held regularly.
• To facilitate communications with service users, staff, trustees, and outside agencies in the network around existing and new partnerships including lawyers, clinical agencies, social services and education departments, community organisations, and funders.
• To liaise with staff and agencies with regards to specialist reports and letters for the different stages of support to ensure the timely submission of high-quality reports in line with deadlines provided by funders, lawyers, statutory agencies, and others.
• To manage the facilities of the organisation and its cleaning and hall/room hiring.

Financial Administration and Management:

• Working with the Finance Assistant and Management Accountant to ensure the timely delivery of regular, accurate financial reporting information and financial forecasts in the most effective form for the trustees, finance committee and staff.
• In conjunction with the Management Accountant and Consultant Fundraiser, to co-ordinate the annual budgeting, financial planning, and fundraising processes with the Director.
• To ensure the effective operation of the centre’s financial management and reporting systems, maintaining up-to-date and accurate financial administration records, including clear records of all cash expenditure.
• To oversee monthly and quarterly assessments and forecasts of the organisation’s financial performance against budget, financial and operational goals.
• To reconcile monthly financial activity, consistently monitoring organisational cashflow.
• To manage day-to-day processing of accounts receivable and payable, ensuring invoices for work carried out by staff are raised and purchase invoices are paid in a timely manner.
• To coordinate all withdrawals, deposits, and any communication with the bank, as required.
• To work with the Management Accountant in the preparation of information for the annual audit and its submission to Auditors.
• To fulfil all HMRC related requirements in conjunction with the Management Accountant.
• To keep records for the purpose of claiming Gift Aid.

Human Resources and Support:

• To work with the Director, staff, and volunteers to create an environment in which all service users, staff, volunteers, and visitors are appropriately welcomed and supported in a respectful, open, and warm manner.
• In consultation with the Director and Board of Trustees, to develop policies and procedures in volunteer and staff management, ensuring staff and volunteers are fully aware of and trained in these practices and in CJO’s organisational values.
• To manage and supervise the work of the Reception Admin Assistant, Finance Admin, Facilities worker, and admin volunteers.
• To manage the recruitment process for new staff and volunteers including assisting in the preparation of job descriptions, advertising roles, the organisation of and participation in interviews, follow up on references and carrying out DBS checks, organising contracts, assisting in the production of induction materials and ensuring that a proper induction takes place.
• To maintain personnel and employment records, as required by law.
• To co-ordinate training for staff and volunteers in consultation with the Director, other Managers, and staff/volunteer team.
• To develop and implement a mentoring scheme for CJO.
• To be attuned to the needs of the community, dropping into CJO, providing assistance and support as required or signposting to other members of staff, as necessary.
• To provide guidance to other staff in the short-term absence of other senior staff (sickness/annual leave/training).

Fundraising:

• To work with the Director and Consultant Fundraiser to ensure that the CJO has an ambitious and effective fundraising strategy, working to diversify the charity’s funding streams.
• To work in conjunction with the Consultant Fundraiser in the preparation of high-quality detailed bids for capital and revenue funds from relevant donors based on detailed information about.
• To schedule and coordinate the receipt of grant payments and to work with the team to prepare comprehensive grant reports to all trusts and foundations in line with the donors reporting requirements.

• To carry out administration required for receipt of all donations including standing orders and CAF cheques and overseeing the upkeep of the beneficiary, donor, and funder database in line with GDPR and Data Protection Procedures.
• To work with the Consultant Fundraiser, Admin finance in the development of a major individual donor programme.

• To communicate with relevant grant managers, keeping them up to date with organisational developments, events, and activities.
• To foster an open, involved, and authentic communication with donors, encouraging donors to visit CJO.

Organisational Effectiveness:

• To coordinate the annual monitoring and evaluation process in consultation with the Director and the external evaluation team.
• To work with the Director to ensure that CJO complies in all its roles and activities with all relevant legislation, including that applicable to Charities and Companies.  This task also encompasses taking the minutes of Trustees and Finance Committee Meetings, keeping company records up to date at both Companies House and the Charity Commission, ensuring all company records are clear and up-to-date to enable smooth filing of Annual Reports and Reviews each year.
• To liaise with the landlord and CJO’s Trustees in relation to premises management including renewing building usage and organising repairs, additional room hire, etc, as necessary.
• To increase the effectiveness and efficiency of CJO’s operations through reviewing and developing initiatives to improve each function - HR, IT, Finance, Fundraising, Administration, staff support as necessary

Risk Management:

• To work with the Director, Service Manager and Clinical Lead and Trustees in the development, implementation, review and maintenance of Baobab’s risk management matrix, particularly as it relates to risks for service users and young people of suicide, aggressive behaviour and deterioration in mental health.
• To ensure statutory compliance with Health and Safety and other relevant legislation, conducting risk assessments, monitoring performance, and reviewing procedures.
• To ensure the correct organisational insurance policies are in place.

Public Events:

• In consultation with the Director to plan, implement, monitor and evaluate a broad range of public events (such as regular ‘The AGM, Black History Quiz, International Women’s Day, CJO  Talks’ Seminar series) and training activities related to the needs of our service users.  
• Assist in preparation of materials for teaching and training sessions for professionals in the networks around our service provision.

Other duties

• To undertake other duties which may be regarded within the nature of the post, in discussion with the Director.
• To engage in regular managerial supervision with the Director.
• To participate in training and CPD

PERSON SPECIFICATION

Specification

Essential

Desirable

Qualifications,

Education & Training

Education to degree level or equivalent professional experience

Knowledge of a range of computer packages (e.g. Word, Excel, PowerPoint, Outlook, and accounting software).

Knowledge of data protection legislation.

Management accounting

Experience

At least 5 years office and/or operations management experience in a small organisation.

Experience of managing a team

Experience of financial administration such as petty cash handling, issuing, and paying invoices, book-keeping using accounting software, financial management information, Website

Experience of GBV services and women only services in the BAME voluntary sector.

Experience of setting up and maintaining office systems

Facilities management experience

Project management experience

Experience of setting and working to targets, budgets, and deadlines

Experience of developing funding bids

Experience of producing reports of organisational outcomes, outputs, and financial activity.

Experience of identifying opportunities, planning new activities, and managing change.

Experience of working in a BAME organisation/ service which promotes the rights of vulnerable women and families with multiple disadvantages.

Experience of asylum seeking or refugee issues

Experience of working within a women and families services children, adolescents, and young adults with mental health problems

Event management experience

Experience of editing documents and preparing publications

Skills, Attributes & Competencies

A very high level of self-management with ability to manage own workload, time and prioritise effectively with competing deadlines

Excellent organisational skills and the ability to multitask

Achievement orientation

Analytical thinking with the ability to examine what lies under the surface, anticipate what is needed together

High level of accuracy and attention to detail

High level of numeracy

Ability to multitask in the face of multiple demands

Ability to use initiative and be creative in the face of problems

Excellent interpersonal skills with adults, children, young people, staff, and visitors and a warm, interested and involved manner while maintaining professional boundaries

High levels of sensitivity, emotional intelligence, and resilience

Ability to work as a member of a team, seeking support from colleagues as appropriate

Commitment, Values & Motivation

To work in ways that promote a multicultural, multi faith environment with a genuine commitment to equal opportunities

To inform oneself about the external political environment towards African heritage communities and the different contexts that, young people, women girls, and families life situations which they find themselves in the UK.

To work in ways that promote human rights

To understand and work towards meeting the diverse needs of the African Heritage community who have experienced violence and who consequently function in unstable and chaotic ways.

To work in a therapeutic community

To want to make a difference in the lives of those who access our services.

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