Welfare Benefits Executive Jobs in London, Greater London
This is an exciting 2 day a week role to be part of the growing Newham District Foodbank and Ascension’s Advice Service. On 9th June 2021 Ascension’s foodbank officially became part of the Trussell Trust network. We were named Newham District Foodbank, because our plan is to expand to more than one distribution centre to ensure that people across the whole of Newham are well supported. As part of the strategy, we have already secured funding to have debt and benefit advisors supporting each new distribution centre.
In this role you will manage the poverty response work of Ascension Community Trust, including its foodbank. You will provide high level strategic work, including liaising with donors, referral partners and other local foodbanks and support new partners into Newham District Foodbank. Your role will include fundraising for and reporting on the work of Newham District Foodbank, including local partnership funding. You will be involved in the recruitment, management and development of staff and volunteers.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic abuse and other gender-based crimes. In this role you will provide line management and support to staff who work with and help women and their children who have experienced domestic abuse and are staying in our Lambeth refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. This role will also require an enhanced DBS check.
The client requests no contact from agencies or media sales.
About the role:
Do you want to play a key role developing and delivering partnerships to support Peer Power Youth’s mission, which is “to enhance the lives of young people dealing with trauma and work with them to create positive change in services for others”? The young people we connect with at Peer Power Youth are at the heart of all we do, and we are looking for someone who shares our vision, passion and commitment to see a world where ALL young people can achieve their dreams and live their best life.
Experience – Proven track record of either corporate partnerships/CSR or major donor/philanthropy fundraising, or both. If you are a specialist at income generation in one area and would like to develop skills and experience in the other area, please do apply. You will be supported with training, mentoring and specialist contractor support to support your development.
You may be in a charity fundraiser role already, or from a different sector with transferable experience of business development or partnerships.
You will have autonomy in your role in a supportive and flexible environment, as well as having a collaborative team working with you, including the lead Co-CEO for income generation, youth engagement team managers, the Head of Communications & Marketing, a fundraising contractor (trusts and foundations) and two experienced lead Trustees for income generation and communications. See role description, person specification and application pack for more information.
Peer Power Youth has a successful track record of securing income from Trusts and Foundations and earned income through training sales, contracts and consultancy, which has enabled us to achieve individual impact for young people and tangible system change impact for thousands more children and young people.
Now is a great time to join Peer Power Youth. Last year we refreshed our brand and messaging, and we’ve started some of the groundwork needed to develop our Corporate and Major Donor income streams. We have great impact stories to share around the individual impact we have had, and the real tangible system change that has happened in youth mental health, social care and justice systems as a result of our work, that will go on to positively impact many thousands more young people! There is so much to engage potential corporate partners and donors with.
The successful candidate will have excellent commercial awareness, strong communication and inter-personal skills and a demonstrable track record in achieving income targets. A natural at developing and sustaining trusted relationships, you are excited by developing our approach, generating new brand and corporate partnerships, with creative ideas that link to our charity mission and brand.
Benefits & Culture Package
- Wellbeing and Team focussed culture, with events, socials and ‘away days’ in work time
- Diverse and Inclusive Workplace with Shared Decision Making processes eg policies, strategy, new projects and events etc
- London Fivefields office ‘perks’ – social offer across building, lunch and learns, free fruit, breakfast bar, hot drinks, etc
- A working environment that enables flexible working arrangements (hours, days, location), providing the needs of the organisation are met, including:
- A 35 hour working week (at full time) / Condensed hours/reduced working week / Hybrid working offer for relevant roles
- A generous holiday entitlement of: 25 days holiday + bank holidays + 3 discretionary days between Christmas and New Year + 2 personal days for well-being (at FTE)
- Opportunities for career progression including sabbatical leave, individual training budgets, e-learning platform, structured talent progression, reflective supervision, and appraisal.
- Generous and flexible maternity, paternity and shared leave arrangements.
- Employee Assistance Programme (counselling, advice, legal line etc)
- An 8% pension with NEST (3% employer contribution and 5% employee contribution).
Flexibility, Travel and Workspace - We know that both flexibility, relationship development and the time to really understand our work and impact is vitally important in this role. You will need to travel around London and South East for partnership meetings, team meetings and events to build relationships to generate income and support for the charity. We support a flexible approach to the times you work and where from, providing the needs of the role are met.
You can either base yourself from your home (ideally London/South east or nearby due to the nature of the role) or from our lovely new office at Fivefields, right by Victoria station or from a workspace in Worthing or Brighton.
Equal Opportunities: We are committed to equal opportunities and welcome applications from all sections of the community, especially those who are underrepresented in charities. We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as differently abled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Action Redbridge is a local infrastructure organisation working to create a fairer Redbridge where every one and every community thrives. Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives.
We are looking for a passionate and experienced programme manager to lead our social prescribing team. In this role, you will be responsible for managing and developing a programme of work that builds on people’s strengths, and draws on the strengths of their communities, to:
-
Build individual, family and community resilience
-
Support empowerment and independence
-
Reduce social isolation and loneliness
-
Increase choice and control
-
Facilitate inclusion and connectedness
Through gathering insight and data, you will also play an important role in supporting the development of local plans and priorities, helping to ensure that they meet the needs and aspirations of local people.
The successful candidate will be passionate about the power and potential of communities. You will bring previous experience of asset-based community development and a track record of managing and developing impactful projects.
Please note that this role can be offered on a hybrid basis, with a minimum of 3 days a week in the office.
What it’s like to work at Community Action Redbridge
We are committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do.
We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive, and feel recognised and valued for the work they do.
We offer some great benefits including 28 days’ annual leave plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, an employee discount scheme, and a travel loan and cycle to work scheme.
How to apply
Please download the application pack on our website and return your completed application via email by 11.59pm on Sunday 5th May 2024.
Interviews are expected to take place the week commencing 13th May 2024.
The client requests no contact from agencies or media sales.
Job description
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.
The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.
The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.
You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.
The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.
How to Apply
Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.
Applications close: Monday 13th May at 12.00 (noon)
Interviews: Thursday 23rd May (via Zoom)
Start date: ASAP
The client requests no contact from agencies or media sales.
The community engagement coordinator will work as part of a team of new community engagement service working across East, West and South London. The key aims of this new service are to build relationships with specialist providers across south, west, and east London, where our services are clustered, to develop a menu of enhanced support opportunities to meet survivors’ social, health and financial needs.
This is a very important role in Refuge, which will make a real difference to the lives of the women and children that Refuge supports every day. Together as a team, you will create pathways to decrease social inclusion, increase participation in community activities, employment, education and training. You will be skilled at working with a diverse range of audiences and will be adept at creating and developing new partnerships and pathways that improve the lives of survivors of domestic abuse and gender-based violence.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an Advice Session Superviser or experienced Generalist Adviser with at least 2 years’ experience looking for a development opportunity to join our dynamic team.
The successful candidate will join our team of Supervisers and contribute to the support and development of our excellent staff and volunteers.
Together with our Senior Management Team and Quality Performance Manager, you will help to ensure that we continue to provide a high quality advice service within the London Borough of Bromley.
If you are a team player, committed to supporting others, and want a job that makes a difference in people’s lives this could be the job for you.
Closing date: Monday 6th May 2024 at Midnight
Interview date: Wednesday 8 th May 2024
Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
BACKGROUND
Habitat for Humanity Great Britain (Habitat GB) is part of the international Habitat for Humanity network. We tackle housing poverty around the world by working in partnership with communities and families to achieve their dreams of a safe and decent place to live. You can find out more about our work on our website.
We are embarking on an ambitious new direction at Habitat GB; leveraging our global housing expertise and the learning from our flagship national programme “Empty Spaces to Homes” to work collaboratively with Habitat colleagues across Europe in effecting change at a policy level.
“Empty Spaces to Homes” is a ground-breaking initiative focused on a circular buildings approach that already has a feasible proof of concept from piloting, with strong upscaling potential. The premise is simple; unlocking the potential of long term empty commercial spaces to create affordable housing for vulnerable people. As well as the social benefits of adding to affordable housing stock, the Empty Spaces to Homes approach of retrofitting existing structures – at a much lower carbon cost - offers a greener and more sustainable way to meet the housing gap, in comparison to the environmental impact of the new build construction industry. Breaking down long-standing barriers to resource-efficient renovation is essential if the UK is to play its part in meeting ambitious global decarbonisation targets.
Purpose of The role
The UK Housing Advocacy Manager will play a pivotal role in advancing our mission by leading advocacy efforts, shaping policies, and promoting sustainable housing solutions for affordable housing in Great Britain, particularly through our groundbreaking initiative "Empty Spaces to Homes."
As this is a new role, and is being recruited alongside the Head of Global Affairs and Advocacy, key responsibilities will include the establishment of a new function at Habitat GB. It involves working closely with colleagues across the Habitat GB organisation and contributing to advocacy efforts across the Habitat network at global and regional levels through engagement, strategy and shared learning. Key responsibilities also include developing communication and advocacy strategies targeting professionals and decision makers in social, environmental and housing sectors, as well as undertaking research and writing policy papers.
Main Responsibilities
1) Research and Analysis:
- Commission and conduct in-depth research into current British housing landscapes and related legislation, assessing the effectiveness of mechanisms for converting unused premises into social housing and its environmental impact.
- Identify legal changes necessary to facilitate such activities and advocate for their implementation.
2) Lead Policy Advocacy Efforts:
- Utilise research findings to develop policy positions and identify priority issues, setting policy goals, and mapping out related advocacy activities.
- Embed critical concepts such as embodied carbon and whole life cycle into policy communications to amplify Habitat GB's messaging.
3) Partnerships and Networks:
- Join and represent Habitat GB at existing coalitions or form new coalitions if necessary with stakeholders in the social, environmental, and housing sectors to advocate for climate and equity-related incentives in national and local legislations, policies, and funding mechanisms.
- Build a network of relationships among key stakeholder groups and individual decision-makers to advance Habitat's policy goals.
- Identify strategic events and ensure speaking roles for Habitat GB.
- Represent Empty Spaces to Homes and Habitat for Humanity’s wider UK programmes for awareness raising, advocacy and other priorities at key meetings and events.
4) Direct Lobbying:
- Cultivate strategic relationships with key decision-makers to further Habitat's policy objectives.
5) Collaboration:
- Develop collaborative partnerships internally with Habitat entities across Europe, aligning with the broader strategic objectives of the Empty Spaces to Homes initiative.
- Support communication efforts to underpin advocacy efforts effectively.
6) Monitoring and Evaluation:
- Work with the Impact Team to provide regular updates on advocacy strategy activities and evaluate their effectiveness.
Person Specification
· Proven experience in professional advocacy to influence key policy positions and decisions, preferably in housing or a related field.
· Track record in delivering targeted advocacy strategies and implementing communication strategies to support advocacy efforts.
· Experience in engaging stakeholders and decision-makers through events, networks, and meetings.
· Experience in community mobilisation or engagement.
· Understanding of housing poverty policies and related social welfare issues in Great Britain, with the ability to advise on effective mechanisms for influence.
· Familiarity with Local Authority Governance and opportunities for policy influence at local and regional levels.
Skills and competencies:
· Proficient in clear and effective written and verbal communication to convey complex policy matters to diverse groups.
· Strong relationship-building skills with government representatives, NGOs, and various stakeholders.
· Strategic thinking abilities and collaborative work approach towards organisational objectives and advocacy approaches.
· Ability to collaborate with diverse teams across multiple locations.
· Self-motivated, organized, and capable of working under pressure to meet deadlines and adapt to challenges.
· Enthusiastic, positive, and proactive with a solution-oriented mindset.
· Demonstrated interest in our work and commitment to continuous learning and development.
· Dedication to contributing to the inclusive, people-positive culture at Habitat.
The role and responsibilities will be carried out in a way which reflects:
· Habitat GB’s commitment to safeguarding children in accordance with the Safeguarding
Policy.
· A commitment to Habitat GB’s vision, mission, values and approach.
· A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.
This is not intended to be an exhaustive list. Job descriptions may be subject to change.
Flexibility
Habitat GB is seeking to rapidly expand its activities and impact to fight poverty across the world. This means that the organisation must be adaptable and flexible and have an ambitious, dynamic and flexible team. It is a requirement of the post holder to be flexible in terms of location (within reason), line management, and duties and responsibilities.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Start your Habitat journey
We want the recruitment process to give you the opportunity to share your skills and experience, and to find out more about Habitat. You are welcome to get in touch and arrange an informal chat with a member of the team before submitting an application. To apply for the role, please send us your CV and a cover letter telling us about yourself, how you meet the person specification, and your motivation for applying – we don’t expect this to be more than two sides of A4.
The deadline for applications is 12 May 2024 (at 11:59 pm).
Interviews will take place online from the week beginning 20 May 2024. Selected candidates will be contacted to agree a suitable time for interview.
Please note that we do not reimburse any expenses incurred during interviews.
We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.
This post profile is not set in stone. It gives insight into the main purpose of the role, and expected responsibilities, but it might be reviewed in the future to meet the changing requirements of Habitat for Humanity GB – any changes will be made in discussion with the post-holder.
Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct.
At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.
Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.
8.5% pension contribution after successful completion of probation period. Inflationary pay award pending
Hours: 35 hours per week. Normal working hours 9.30 to 5.30. Open to part-time, job-share, and flexible working
Location: Blended between home and office (Battersea and Roehampton)
About us
We’re a thriving advice organisation that is part of the national Citizens Advice network. We provide information, advice and casework support to around 10,000 people a year. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations, and our local Integrated Care System.
While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.
Why we need you
Supported by existing project funding and a long-term grant from the Access to Justice Foundation, we’re looking for two people to join our Senior Management Team and help lead the next phase of our innovative and award-winning development work. The Head of Core Service and Head of Community Partnerships will work together to:
- Continue developing our approach to community engagement, helping reduce access barriers for people from the most marginalised communities.
- Embed changes to our core service that make it more accessible and responsive to those communities.
Both roles also have overall responsibility for a range of funded projects and services and, as leaders and managers, responsibility for:
- Ensuring we live up to our values, standards and ambitions.
- Managing contracts and relationships with funders, partners and other stakeholders.
- Developing organisational strategy and identifying new funding and partnership opportunities.
With a focus on operational compliance and core delivery, the Head of Core Service role would suit applicants with a strong track record of managing advice services, ideally within the Citizens Advice network. We’re not necessarily looking for someone with an advice background for the Head of Community Partnerships role, but great project management, people management and relationship building skills are essential. Both roles require an understanding of and commitment to our values and ambitions, including being a more inclusive workplace where everyone gets the support they need to do their best.
Why you should join us
We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and protecting our communities from hardship, poverty and crisis.
We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.
Our commitment to EDI
We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.
How to apply
CV and supporting statement accepted, find out more on our vacancy page by clicking the apply button.
Closing date: 10am on 15 May 2024
Interviews: Week beginning 20 May 2024, Battersea Library, SW11 1JB
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Bonny Downs Community Association has been working together to change lives and transform our community since 1998. Over the past 25 years our team has grown to provide a wide array of services that benefit Newham residents from all walks of life.
This role is specifically funded through the Youth Endowment fund as a pilot project ‘Thriving Communities’. You will be required to work alongside Thriving Communities commissioners, as well as the project’s Youth Justice Worker’s, Educational Psychologist, and/or professionals assigned to individual young people’s cases- such as teachers, social workers and mentors. The Thriving Communities project is a small part of a wider collaborative project, EMPOWER YOUTH, delivered by two partner charities so, although this position is based at BDCA, you will be working closely with a second East Ham Youth Partnership Project lead and team of Sessional Assistants based at nearby charity The Renewal Programme (TRP). Staff from each organisation will work together to deliver the programme and cross-refer young people to activities led by both teams. You will also be required to work with BDCA’s own Children & Families team during the summer scheme and liaise with our marketing team all year round. External partner agencies that you will work directly with include Thriving Communities panel, Newham Youth Empowerment Service, Newham Community Engagement Team, local sports clubs and schools.
Please apply by sending an up-to-date CV and covering letter (maximum 1 page). Ensure that your letter includes:
-demonstration of how your skills align with the Job Description
-how you are able to fulfil all the Person Specification criteria
-why you are interested in applying for the role.
Application deadline: There is no application deadline, we will be interviewing as and when suitable candidates apply
The client requests no contact from agencies or media sales.
As a Youth Tech Abuse Lead you will provide specialist support to Refuge’s children support workers and frontline staff to ensure children, young people, and protective parents are using technology safely and positively in our refuges. You will increase understanding and awareness of your colleagues on tech-facilitated abuse and how to identify and respond to risks. Approximately 40% of the role focuses on working directly with children and young people and their parents in empowerment workshops, and 60% of the role will focus on capacity building and training frontline staff.
You will work closely Senior Programme Manager – Children and Young People, deputising for them in ensuring the voices of children and young are central to the development of services and Refuge’s systemic change initiatives.
The role does require a particular focus on supporting survivors of tech-facilitated abuse under the age of 18, this would require developing and delivering tech-facilitated abuse and online safety workshops to children, young people, and protective parents in refuges across London.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
Digital Fundraising Lead
12 Month Maternity Cover
£50,572 - £54,618 pa
City of London and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of job:
Comic Relief is looking for a Digital Fundraising Lead to assume responsibility as the driving force behind our fundraising and engagement strategies. The Digital Fundraising/Marketing Lead is responsible for overseeing the Fundraising and Engagement strategies, planning and performance of our digital marketing channels, to deliver ambitious organisational objectives and fundraising growth targets. Comic Relief’s fundraising and public engagement is delivered primarily through it’s digital channels, and in this role you will lead the digital fundraising team and cross-organisational project teams in driving high performance across these channels, including web UX journey and optimisation, email communications and paid media campaigns to facilitate the delivery of over £18M income across Fundraising.
If you have experience in developing and executing digital marketing plans for fundraising campaigns, thrive on collaboration and enjoy working as part of multi-disciplinary project team to maximise fundraising income we’d love to hear from you.
Join us at the heart of Comic Relief's mission to create a just world, free from poverty. As Digital Fundraising Lead, you'll play a vital role in making that vision a reality. Come be a part of something special.
Key responsibilities:
· Lead the strategy setting and annual planning and budget setting for Comic Relief’s Digital Marketing & Fundraising, including building financial models, developing business cases, monitoring budgets and updating forecasts
· Manage and coach a team of digital fundraisers to execute fundraising, (acquisition and engagement), activity across our key digital channels to deliver against agreed plans and objectives across the entire Fundraising team, specifically focussed on the UK public audience: individuals and communities of individuals, including schools and workplaces
· Foster a culture of high performance and build organisational expertise through a test, learn and iterate approach where data, learning and insight is used to make informed decisions and actioned swiftly. Ensure knowledge is systematised and shared across the organisation for maximum impact
· Working as a lead within the Public Activation & Individual Giving team, work with the team and wider colleagues to ensure all digital communications our audiences receive and the digital experience they have, is appropriately targeted, designed and delivered in a way to maximise engagement and life time value
· Operate as a champion of digital innovation within the wider Fundraising team and organisation, proactively identifying, sourcing and helping to embed new technologies, ways of working and tools and approaches that drive digital marketing/fundraising performance and income generation. Where necessary, bring x-organisational project teams together to deliver digital marketing / fundraising change projects.
· Lead the management and performance management of our media agency to develop a digital media strategy that delivers against agreed KPI’s, working closely with the Paid Media Manager to continuously optimise and evaluate performance across the full suite of campaigns and always on activity plan
· Oversee the email marketing strategy, including oversight of critical email marketing tools and platforms, ensuring the effective management of audiences and messages, closely with the Senior Digital Fundraiser and Email Marketing Executive to continuously optimise and evaluate performance across the full suite of communications
· Play a lead role in working with stakeholders across the organisation to unify separate digital marketing activity (owned and earned) to ensure all Comic Relief efforts are working together to maximise effectiveness and efficiency
· Play a lead role in working with colleagues managing Comic Relief’s website and associated platforms to ensure they are optimised for User Experience and conversion to action across all agreed initiatives and activities
· Provide specific leadership in bringing the Fundraising, Technology and Data teams together to ensure our Digital Marketing and Fundraising strategies and plans are aligned with data and tech capabilities and priorities and oversee direct interventions to solve problems and mitigate risks to delivery and performance
Operate as primary point of contact with BBC Marketing specifically in relation to digital marketing strategies, including development of Red Nose Day web pages, supplying content and performance tracking
People Management
· Provide balanced, constructive feedback, undertake effective performance management to embed accountability and proactively support the professional development and growth of staff
· Proactively undertake business planning, prioritise activities and set clear and realistic objectives for the team and individuals based on capacity, expertise, and aspirations
· Maintain regular two-way communication and dialogue with staff, ensuring information is cascaded and escalated as needed
Person specification
Essential criteria
· Extensive experience of creating, implementing and optimising digital strategies and user journeys for the purposes of a sales or fundraising outcome
· Experience of delivering digital marketing activity or projects for a high-profile brand
· Experience of leading and working effectively in cross-functional digital project teams to deliver shared goals and objectives
· Proven experience of digital channel planning and performance tracking
· Experience of leading and working with a matrix of channel experts and multi-disciplined stakeholders
· Experience of budget management including setting detailed, annual and campaign planning budgets and strategies
· Analytical thinker with great communication skills that engage and inspire
· Management experience – managing and motivating a team effectively to achieve high quality outcomes
Desirable criteria
· Experience of working with CRM & associated systems to facilitate relational fundraising
· Specific experience working closely with Technology and Data teams in innovating and optimising conversion journeys, innovation and production development
· Effective relationship builder with the ability to proactively challenge and persuade senior stakeholders and partners
Perks and benefits:
· Flexible working hours
· Work from home option
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Disability Confident employer
As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £30,000 per annum for Advice Supervisor
From £29,000 per annum for Trainee Supervisor
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Thursday 9th May 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of two years Citizens Advice Adviser experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.
This role is a service manager including line management responsibilities and reports to Head of Advice Services.
Main duties and responsibilities
-
As a member of service managers team, ensure client support team members are supported with the appropriate level of guidance and supervision
-
Complete casework and generalist advice for clients (when required)
-
Monitor the case records / telephone calls of designated staff and volunteers to meet quality standards and service level agreements
-
Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice
-
Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers
-
As a service/team manager you are a member of CAML’s Service Manager Delivery Team
-
Assist trainees through self-learning modules and review progress on a regular basis.
-
Research, design and deliver training programmes and sessions
-
Take part in recruitment, induction and coordination of our fantastic volunteers
-
Attend appropriate internal and external meetings as agreed
Research and Campaigns
-
Promote the importance of research and campaigns work
-
Include a review for research and campaigns within case-checking
Other duties and responsibilities
-
Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
-
Professionally represent and promote Citizens Advice Merton and Lambeth in your work
-
Other duties as requested by your line manager (Head of Advice Services), SMT or Chief Executive
Professional Development
-
The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
-
Citizens Advice qualified and experienced across all advice areas essential.
-
Ability to support volunteers and staff and maintain motivation.
-
Demonstrable ability to monitor and maintain service delivery against agreed targets.
-
Well-organised and able to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
-
Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
-
Commitment to and work within the aims, principles and policies of the Citizens Advice service.
-
Strong understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to view the full job description and find out how to apply (please note we will not consider CVs for this role).
The deadline for applications is 6pm, Thursday, 9th May 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
The purpose of this role is to provide administrative support for Global Black Thrive involvement in the Culture of Care Programme liaising with the Lived Experience Advisors, the Race Equity Lead, Neurodiverse Connections, the Royal College of Psychiatrists and NHS England.
This will include HR, Operations and Admin functions relating to the Culture of Care (CoC) Programme and will include managing systems to efficiently run the business and achieve strategic objectives agreed by Black Thrive Board of Directors.
The role will be the first point of contact for our CoC team, organising travel and accommodation, managing HR and office queries.
You may be involved in managing onboarding and offboarding, preparing employment contracts (Full-time and/or part-time, zero hours and/or fixed terms contracts), checking and following right-to-work in the UK, and administrating DBS checks.
You will be working with the HR and Admin Manager in Global Black Thrive and may be required to assist in wider team activities where required.
The client requests no contact from agencies or media sales.