Welfare manager jobs

Harris Hill is delighted to be working with Cook for Good, a community organisation using food to bring people together, reduce food insecurity, and create positive change.

Location: Kings Cross, London
Salary: £35,000 per annum (pro rata, 30 hours per week)
Contract: Permanent (Monday–Thursday)

We’re seeking a compassionate Engagement Manager to lead the day-to-day running of a community pantry, build meaningful connections with members, volunteers, and local partners, and help shape the next phase of growth.

You’ll:

• Lead community engagement and volunteer coordination
• Support members through their pantry journey with dignity and care
• Oversee pantry and café operations
• Use feedback and data to enhance impact

About you:
You’re people-focused, empathetic, and confident managing projects and volunteers. You understand how to support vulnerable individuals and believe in the power of food and community to transform lives.

At Cook for Good, you’ll join a supportive, passionate team that believes in people and the strength of community.

If you’re motivated to make a difference and want to join a supportive team, please send your CV to for more information.

Deadline for applications: Thursday 8th January 9am

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for an experienced Operations Manager to lead our service delivery team providing support to children and young people in Lancashire. This role is full time and offered on a hybrid basis working from home and our office in Accrington. Travel throughout the area may be required.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role:

As an Operations Manager, you will lead and manage the delivery of victim services supporting children and young people. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service improvement.

In this role you will:

• Manage and monitor service performance against KPIs and business plans.
• Lead and support your team through effective recruitment, training, and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

This role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.

About You:

We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.

Key skills and knowledge required for the role are:

• Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Awareness of the impact of crimes on children and young people.
• Experience working directly with children and young people.
• In-depth knowledge of the effects of domestic/sexual abuse, grooming, exploitation, and child criminal exploitation.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Join us and help transform lives.

We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives.  This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.  

As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care.  A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.

Please refer to the job description for further information.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

​Are you an experienced and passionate fundraising professional ready to lead a busy team and make a meaningful impact?​

We’re looking for an Individual Giving Fundraising Manager to take the lead in delivering a varied and ambitious individual giving programme that generates both immediate and long-term income for our hospice. With new strategic investment backing our fundraising growth, this is an exciting time to join us and make a real difference.

​

In this role, you will oversee key income streams including committed giving, appeals, in-memory giving, legacy marketing and our Mid-Value Donor programme.

You'll be responsible for acquiring new supporters testing digital methods, nurturing existing relationships and developing insight-led donor journeys that maximise lifetime value while ensuring every supporter feels valued and connected to our cause. You’ll contribute to the development of operational plans, income targets and annual budgets.

​

About You:

You’ll be a strategic thinker with a strong track record in individual giving, campaign management and team leadership. You’re driven by results but equally committed to delivering exceptional supporter care. You thrive in a collaborative environment and are confident managing multiple income streams with creativity and insight.

​

If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you.

​

Please note, the successful candidate will be an essential car user, therefore candidates must have a full driving licence and access to a vehicle.

​

This post is offered on a full time basis, working 37.5 hours per week, our core working hours are 8.30am - 5pm. Part-time hours will be considered for the successful candidate. We also offer home working opportunities at St Catherine's, however, onsite attendance is expected.

​

When you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: that will be here for you through the joyful memories, final goodbyes and moments after. If that sounds like something you’d find fulfilling, please apply today.

​

Employees at St Catherine’s Hospice can enjoy a variety of benefits including:​

• 25 days holiday, increasing with length of service to 30 days + public holidays
• Option to buy or sell up to 1 week of annual leave
• Day off for volunteering
• Day off for moving house
• Blue Light Card
• Cycle to work scheme
• Eye test vouchers
• Generous Pension – Up to 9% employer contributions or honour of NHS pension
• Enhanced maternity/adoption pay
• Life Assurance – 4x basic salary
• Pay enhancement of unsocial hours
• Flu Jabs
• Counselling Offering
• Discounted Gym
• Schwartz rounds
• Wellbeing Supervision (aka clinical supervision)
• Career pathway and progression

​

We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL.​

​

If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you!​

​

If you require any additional information or would like to discuss this role further, please visit our website.

Lead a Community Nursery - Make a Real Difference

Nursery Manager (Term-Time)
Recruiting on behalf of our client
Location: Winchester
Salary: £18.76 per hour (Term-time only £30,747; FTE £36,582)
Hours: 8:30am - 4:30pm, term-time
Closing Date: [Insert date]

Shape the Future for Local Families

This is an exciting opportunity to lead a well-loved nursery at the heart of a thriving community centre. Surrounded by green spaces and working closely with local families, you'll create a safe, inspiring environment where children can flourish. If you're passionate about early years education and want to make a tangible impact, this role is for you.

Why You'll Love This Role

• Community Impact: Be part of a small, dedicated team making a real difference.
• Beautiful Setting: Work in a nursery surrounded by green fields and parkland.
• Leadership Opportunity: Shape the future of our nursery and lead a passionate team.
• Supportive Culture: Collaborate with families, professionals, and agencies to give every child the best start.

What You'll Do

• Lead and manage the nursery team day-to-day.
• Ensure safeguarding policies are implemented and understood by all staff.
• Deliver a high-quality curriculum within the EYFS framework.
• Build strong relationships with families and external agencies.
• Act as Designated Safeguarding Lead and Ofsted nominated person.
• Promote the nursery and community centre through marketing and engagement.

What We're Looking For

• Relevant childcare qualification (minimum Level 3) and at least 2 years' leadership experience in an Early Years setting.
• Strong knowledge of EYFS and Ofsted requirements.
• Excellent communication and organisational skills.
• Ability to lead, motivate, and inspire a team.
• Commitment to safeguarding and promoting child welfare.

Benefits

• Competitive salary (£18.76 per hour, term-time only).
• Work in a supportive, community-focused environment.
• Training and development opportunities, including safeguarding and paediatric first aid.

Interested?
Apply now and help create a nurturing environment where every child can thrive.

Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Team: Lifeline

Location: Hybrid, covering the London and South East region with frequent travel

Work pattern: 35 hours per week, Monday to Friday, 9am - 5pm

Salary: Up to £27,466.16 per year

Contract: Permanent

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

This role requires a basic DBS check. 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Domestic Abuse Caseworker:

• assessing referrals and admitting cats onto the service
• providing pet advice and support to our volunteer foster carers
• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
• extensive communication via phone, email and in person, as well as daily admin and extensive driving

About the Lifeline team:

• Lifeline is a pet fostering service for anyone fleeing domestic abuse
• the majority of our referrals come from women fleeing domestic abuse via women-only services.
• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
• our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers

What we’re looking for in our Domestic Abuse Caseworker:

• good all-round experience of performing administrative duties in a busy service
• previous professional experience giving pet care advice
• previous experience in a public facing role
• an understanding of the problems experienced by families fleeing domestic abuse with pets
• a confident self-starter who has had experience of working with volunteers and home visiting
• a full, manual UK driving license and comfortable driving a van
• experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice

What we can offer you:

range of health benefits

26 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 28 December 2025

Interview date: 05 and 06 January 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1. anonymised application form

2. virtual interview  and written exercise on Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

About Chiva

Chiva works to ensure that children and young people living with HIV have the support and opportunities they need to live well and achieve their greatest potential. We believe they deserve to have their voices heard and taken seriously and place their experiences and views at the heart of everything we do.

Role Purpose

The National Programme Manager will lead the development and delivery of Chiva’s national participation and support programmes.

This includes embedding participation across the organisation, managing key programmes for children, young people and families, and ensuring the diverse voices of children, young people and young adults living with HIV are represented at all levels of service and policy development.

The role combines leadership of programme delivery, staff and volunteer supervision, training, stakeholder engagement and evaluation to ensure long-term impact and sustainability.

 Key Responsibilities

 Leadership

 ● Help develop and oversee the organisation’s participation and support programme strategies.

● Ensure participation is embedded across Chiva, with meaningful involvement of children, young people, and young adults.

● Represent the organisation at regional and national events, advocating for the voices and experiences of young people.

Programme Management 

● Oversee development, planning, and delivery of national programmes for children, young people and families.

● Contribute to managing programme budgets, ensuring financial accountability.

● Provide supervision, training and support to staff, associates, and volunteers.

● Ensure continuous programme development and improvement through co-design with young people.

Expectations of all Chiva Employees

● To uphold Chiva values:

- Acting with compassion

- Taking a holistic approach

- Being open and inclusive

- Developing trust and working with integrity

- Empowering people through a rights-led approach

● To be competent in fulfilling administration tasks relating to their role and willing to undertake any other duties required in fulfilling the objectives of Chiva that are appropriate to the role.

● To uphold Chiva’s Safeguarding, Data Protection, Confidentiality and Equality, Equity and Diversity Policies.

● To be a key member of the Chiva Staff team, taking part in team events, and contributing to the positive organisational culture.

At Chiva we believe that a diverse, inclusive, and equitable workplace is key to fostering innovation and growth. We are committed to building a team that reflects a wide variety of backgrounds, perspectives, and skills. We welcome and encourage applications from individuals of all identities, including race, gender, age, religion, disability, sexual orientation. Our goal is to create an environment where everyone feels respected, valued, and empowered to bring their authentic selves to work.

Person Specification

Essential Criteria:

Experience

● Significant experience in the planning, delivery, and evaluation of youth / family support programmes at a national or regional level.

● Track record of programme management, including design, delivery, monitoring, and impact reporting.

● Experience of embedding youth participation in organisational strategy and service delivery.

● Experience of staff and volunteer management, including supervision, training, and performance support.

● Experience of working directly with children and young people from diverse backgrounds, with sensitivity to their needs, rights, and safeguarding requirements.

● Experience of working with budgets and ensuring financial accountability.

Skills

● Strong leadership skills with the ability to inspire, motivate and manage teams.

● Strong organisational and time management skills, with the ability to manage multiple priorities.

● Strong facilitation and training skills.

● Strong communication and advocacy skills, with the ability to represent young people’s voices at regional and national levels.

● Ability to build and maintain effective partnerships and relationships with a range of stakeholders.

● Commitment to equality, equity, diversity, and inclusion in programme delivery and organisational practice.

Desirable Criteria

● Experience of working within the HIV sector or with young people living with long-term health conditions.

● Knowledge of best practice approaches/policy focus on youth participation.

● Experience of designing or facilitating creative programmes for young people incorporating arts-based approaches.

● Relevant professional qualification (e.g. youth work, social work, or project management).

● Experience of implementing impact measurement and evaluation frameworks in youth programmes.

Additional Information

Chiva requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people. Successful applicants are required to undertake an Enhanced DBS check, along with references.

How to apply
Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.

Deadline for applications: 9am on Monday 5th January 2026.

Interviews to take place on Tuesday 13th and Wednesday 14th January 2026.

Team: Lifeline

Location: Hybrid, covering the East Anglia and some areas of the South East region with frequent travel

Work pattern: 35 hours per week, Monday to Friday, 9am - 5pm

Salary: Up to £27,466.16 per year

Contract: Permanent

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

This role requires a basic DBS check. 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Domestic Abuse Caseworker:

• assessing referrals and admitting cats onto the service
• providing pet advice and support to our volunteer foster carers
• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
• extensive communication via phone, email and in person, as well as daily admin and extensive driving

About the Lifeline team:

• Lifeline is a pet fostering service for anyone fleeing domestic abuse
• the majority of our referrals come from women fleeing domestic abuse via women-only services.
• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
• our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers

What we’re looking for in our Domestic Abuse Caseworker:

• good all-round experience of performing administrative duties in a busy service
• previous professional experience giving pet care advice
• previous experience in a public facing role
• an understanding of the problems experienced by families fleeing domestic abuse with pets
• a confident self-starter who has had experience of working with volunteers and home visiting
• a full, manual UK driving license and comfortable driving a van
• experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice

What we can offer you:

range of health benefits

26 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 28 December 2025

Interview date: 05 and 06 January 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1. anonymised application form

2. virtual interview  and written exercise on Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We have an exciting secondment opportunity for a Case Manager to provide maternity cover as part of the Drive Project in Lancashire. Drive in Lancashire currently covers Blackpool, Wyre, Fylde, Lancaster and Morecambe.

The Drive Partnership, formed by Respect, Safelives, and Social Finance is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting challenging and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change - to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

By supporting individuals to make meaningful changes, the role also contributes to improved quality of life and safer outcomes - helping offenders to move away from the criminal justice system.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Case Manager you will strive to make contact and work on a one-one basis with perpetrators to pro-actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this you will work alongside existing agencies to design a co-ordinated, intervention plan, addressing identified needs and risk, and promoting understanding of the impact of abusive behaviours.

You will work closely with the IDVA's (integrated partner support) to review risk, develop safety plans, and improve outcomes for all parties involved. You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse and /or mental health, substance misuse and offending.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. All client related travel will be reimbursed.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Royal British Legion is recruiting for an experienced Supporter Care Manager to lead their supporter care team. This a key role which is responsible for ensuring that every supporter that contacts the organisation receives a positive and memorable experience. TRBL is committed to making sure that all who make contact come away feeling that they’re making a difference.

Based in London this important role will oversee the day to day running of the supporter care function providing operational leadership and guidance to team members and ensuring that high standards are maintained and continuously improved.

Key responsibilities: 

• Manage the in-house supporter care function which includes enquiries, complaint handling, processing and thanking of donations and Gift Aid declarations 

• Support in the development of annual operating plans and budgets, working with key stakeholders to ensure Supporter Care meets the objectives of the Fundraising department 

• Provide day to day line management, including one to ones, tailored personal development plans, mentoring, coaching and shadowing, as appropriate 

• Continually drive efficiency, innovation and quality of processes and services delivered by the team

Experience and Skills 

• Previous experience of management or leadership of supporter care/customer service within the charity or non-profit sector 

• Strong leadership skills with the ability to implement high levels of supporter care and continuously improve standards 

• Experience of dealing with complex customer queries, requests and complaints 

• Experience and knowledge of working with CRM system

We're looking for a organised, proactive and resilient Referral, Assessment and Operational Development Manager to join our Complex Specialist Services located at our Head Office in Islington .

£44,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Referral, Assessment and Operational Development Manager will play a pivotal role in supporting the Managing Director with new business development, coordinating and managing referrals, assessments, tenancies and transitions for our customers with learning disabilities and autism.

The working pattern for this role is:Monday - Friday 9am-5pm

What you'll do:
Referral & Assessment Coordination
* Monitor and respond to referrals from external sources and direct contacts.
* Maintain a current tracking system for referral clarity and produce regular reports.
* Analyse referral data to identify local commissioning needs and growth opportunities.
* Work with managers on person-centered assessments covering care needs, environmental suitability, risk management, and transition planning.
* Complete and submit needs assessments with costings and support package requirements.
* Coordinate the assessment process and internal referral meetings.
* Develop a responsive referral and assessment pathway aligned with best practice.
* Act as the first point of contact for stakeholders ensuring timely and responsive communication.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Strong understanding of the learning disability and autism sector, including CQC regulations.
* Proven ability to build professional relationships with stakeholders.
* Strong understanding of sector
* Ability to manage staff effectively

What you'll bring:
Essential:
* Experience in assessments, referrals, and placement coordination within supported living or health and social care settings.
* Knowledge of brokerage, purchasing systems, and commissioning portals.
* Ability to write reports for the senior management team
* Understanding of residential and supported living service models.
* Familiarity with funding processes and financial negotiations.
* Experience of working with costing models for placement pricing
* Experience of managing staff and services in social care or health

Desirable:
* Knowledge of how local authorities, councils and ICBs commission and agree services.
* Experience with Positive Behaviour Support (PBS) and trauma-informed practice.
* Understanding of complex needs, forensic histories, and dual diagnoses.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Data, Insight and Impact Manager

Salary: £41,097 - £45,423 per annum (salary depending on experience)

Location: Leeds, with regular travel to Centres across Yorkshire and Humberside

Hours: 37 hours per week, full-time

Closing date: Monday 5th January 2026, 9AM

Interview date: W/c 12th January 2026

Please note: this role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

About us

Together Women is an award-winning charity that supports women and girls across Yorkshire and Humberside, with particular focus on women who are involved in or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices.

From our women centres, we provide tailored support across a range of different pathways, including housing, domestic abuse, debt, and unemployment. As a charity led by women, for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse, and re-offending, and evoke systems change.

Role Summary

This is an exciting role for someone with a passion for leading data-driven, insight-led service design and delivery, and for a person who loves to champion best practice in data management and governance. In this role you will contribute to improving the experiences and outcomes of the women who access our Women’s Centres and Services, and by listening to and learning from women, you will utilise insight to drive organisational and systemic change.

You will lead on the strategic use of data and insights, embedding best practice in data collection methods and gender-specific assessment tools, with a focus on the Women’s Risk Needs Assessment (WRNA) and the Gendered Wellbeing Assessment (GWA). You will deliver robust and meaningful operational and strategic reporting; regular and accessible management information to support effective service delivery; regular performance monitoring and reporting to commissioners and funders; and further develop the ways we demonstrate our impact and share stories of change.

You will lead operational delivery of our data systems, to ensure robust data governance, compliance and ongoing technical implementation and optimisation. This role is critical to embedding a culture of data-driven decision making, using insight to support high quality service delivery, and to drive long term systemic change through key research projects. You will work closely with our WRNA Project Manager and the wider Management team to embed learnings from the Effective Women’s Centres Partnership and support our ongoing contribution to University of Birmingham long term research into women’s experience of the criminal justice system, helping to shape the development of evidence-based policy and best practice across the Women’s sector in the UK.

You will work closely and line manage the Data and Impact Analyst to ensure robust training programmes are in place, to support our staff teams to effectively and efficiently utilise our data tools and systems, and to embed data management best practice. You will also work together to embed our involvement and lived experience strategy, ensuring women’s voices and insight are at the heart of our service delivery models.

The role will also provide leadership on data protection and organisational Data Protection Officer (DPO) responsibilities, and will work closely with our Information Governance Lead.

Key accountabilities

Data Systems Oversight and Leadership:

• Work with EWC partners, The JABBS Foundation and University of Birmingham to support the final design phases of a specialist, bespoke case management system (CMS), to ensure it meets the needs of Together Women, and our sister organisations within the Effective Women’s Centres Partnership.
• Roll out the implementation and adoption of the new CMS, to include data migration, staff training programmes, and new reporting suites and dashboards.
• Provide strategic CMS oversight to ensure the system continues to meet organisational needs and lead planning for CMS development projects including upgrades, integrations and enhancements.
• Monitor and assess future CMS system needs, scoping and identifying development areas.
• Contribute to budget planning, including CMS ongoing costs and development projects, and ensuring activities are delivered within agreed resources.
• Work closely with Senior Management and wider Management team on future projects relating to updates or changes to the CMS system.

Data Leadership and Governance:

• Develop a Data and Impact Strategy to align with organisational priorities.
• Lead on data governance and UK GDPR compliance, including data governance policies, DPIAs, information sharing agreements, SARs, and ongoing breach and information security risk management.
• Support the implementation and ongoing review of data policies, ROPA documentation, data security protocols, and internal staff training.
• Provide assurance to the Senior Management team on data compliance, reporting risks and mitigating actions.
• Ensure staff understand their data responsibilities, build data capability and a strong data protection culture through training, guidance and fostering data confidence and accountability.

Insights, Analysis and Performance:

• Lead the provision of insights, analysis, and performance reporting, and embed a culture of insight-led decision making across the charity.
• Support the ongoing development of our involvement and lived experience insight workstream, and further establish our ability to co-design and co-produce our service offer.
• Evidence our impact and performance within contractual monitoring reports, and contribute to future funding bids and tenders to secure commissioning arrangements.
• Produce clear, interpretable reports for internal and external stakeholders, as required.
• Produce clear management information and performance reports on both outputs and outcomes, and enable Managers to articulate stories of change, drive continuous improvement and demonstrate the quality of our work.
• Develop a performance framework to monitor progress of the implementation of Together Women’s strategy, and prepare reports to inform Trustees of progress made.
• Support senior leaders with data-driven planning, presenting insights in accessible ways.
• Conduct ongoing data analysis to identify improvement opportunities, risks and issues.

Team Leadership and Collaborative working:

• Line manage the Data and Impact Analyst, providing support, direction, coaching, workload prioritisation and professional development opportunities.
• Take a hands-on role in data processing to support the day-to-day delivery of the data function, ensuring operational resilience. Contribute to the immediate data management requirements as well as leading on the longer-term data strategy.
• Collaborate with colleagues across Together Women to align data activities with organisational objectives and mission.
• Work closely with key external stakeholders and maintain excellent relationships with key partners through collaborative, mutually beneficial working practice.
• Attend regular meetings and networking opportunities relating to the Effective Women’s Centres Project, and associated networks and events.

Quality Assurance and Contribution to research:

• Ensure data collection, management and storage processes are standardised and consistent across all our services.
• Embed the Women’s Risk Needs Assessment and Gendered Wellbeing Assessment as Together Women’s default assessment tools.
• Support Master Trainers to embed WRNA and GWA certifications across all frontline staff teams.
• Work closely with colleagues to develop a new Quality Assurance (QA) audit process and embed this into Together Women’s work.
• Identify and resolve problems that may affect the achievement of research objectives and deadlines, and escalate where necessary.
• Uphold the principles of ethical research, particularly with regard to consent and confidentiality.
• Carry out administrative tasks related directly to the delivery of the research.

General duties:

• Maintain and improve competencies through continuous professional development.
• Support and uphold the mission, values and behaviours of Together Women.
• Actively promote equity, diversity and inclusion, and work in line with our Ethical Framework. 
• Adhere to all organisational policies, code of conduct, and practices. 
• Complete all mandatory organisation training.
• Treat personal or sensitive information and data about organisations, clients, staff and projects in line with UK GDPR and Data Protection principles. 
• Carry out other associated duties as needed, in line with the broad remit of the role. 

Please note these accountabilities do not form part of the Data and Impact Manager’s contract of employment, and may be subject to amendment as the organisation's needs evolve. 

Person specification

Essential:

• Practical experience of conducting research, collecting and analysing data and presenting findings to a range of audiences.
• Experience of leading or coordinating organisation-wide data, evaluation, or reporting projects.
• Ability to translate data into actionable insights that inform service improvement or strategic planning
• Experience of preparing data reports for external funders.
• Experience of analysing and communicating complex information clearly.
• Good working knowledge of software packages and excellent organisational skills.
• Experience of presenting to external or internal audiences.
• Experience of developing others and providing training to staff.
• Experience of outcomes/impact monitoring and reporting.

Desirable:

• Experience of working or volunteering in a trauma-informed, gender responsive environment and/or Women’s Centre.
• Experience of presenting to academic or policy-making audiences.
• Experience of working in partnership with academic or research institutions

Personal Attributes:

• Excellent communication skills and self-motivation.
• Ability to build trust and influence at all levels, including senior leadership and external partners
• Ability to problem solve and work collaboratively. 
• A commitment to the principles and practice of safeguarding adults and children at risk of harm.
• Ability to travel independently to meet the needs of the role, including work at the Women’s Centre, with occasional meetings at the University of Birmingham and/or other Women’s Centres.
• Commitment to undertake learning opportunities and continuing professional development.

Other Requirements: 

• Proficient in the use of Microsoft Office 365 
• Willingness to travel across the region
• Flexibility to work occasional evenings as required. 
• Commitment to anti-racism, feminism, social justice, and abolitionist values. 
• Commitment to safeguarding data integrity, confidentiality, and ethical use of information.
• Lived experience of the criminal justice system is welcomed and will not necessarily preclude appointment.

Development Manager

Contract: 12-Month Fixed Term Contract (with a view to extend)
Function/Team: Development & Communications
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: Head of Development & Communications
Salary: £33,410 – £36,678

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention work disrupts the criminal business of human trafficking, making it too high-risk and low-profit to be viable.

The Development Manager sits within our Development & Communications Team and plays a critical role in securing the funding and partnerships that fuel our global prevention efforts. This role is responsible for managing and preparing high-quality funding applications, nurturing donor and partner relationships, and leading on individual giving initiatives that grow our supporter base and strengthen long-term sustainability.

This is a dynamic and strategic role suited to someone who is a strong writer, comfortable working with data and impact insights, and driven to connect STOP THE TRAFFIK’s mission with funders who share our vision. You will help build a strong pipeline of philanthropic, trust, foundation, and corporate support, ensuring the organisation continues to innovate and scale its prevention programmes worldwide.

This role will be responsible for:

Funding Development & Applications

• Prepare and submit compelling, high-quality funding proposals to trusts and foundations.

• Develop supplementary materials for applications, including budgets, MEL frameworks, timelines, and theories of change.

• Research and identify new funding opportunities to maintain a strong pipeline.

• Manage funding calendars, ensuring deadlines, reporting, and grant obligations are met.

Relationship Management

• Build and maintain strong relationships with existing funders, partners, and individual donors, ensuring excellent stewardship.

• Support the Head of Development & Communications in cultivating philanthropic prospects and corporate partnerships.

• Represent STOP THE TRAFFIK in meetings and presentations with funders and external stakeholders.

Campaigns & Individual Giving

• Lead individual giving activities.

• Collaborate with the Development & Communications Team to design creative fundraising campaigns that grow income across diverse supporter groups including universities, schools, and community initiatives.

Storytelling & Impact

• Translate data, insights, and project outcomes into persuasive narratives for funders and partners.

• Work closely with programme teams to gather impact information and incorporate it into applications and pitches.

The ideal candidate will have:

• Experience in fundraising or partnership development within the charity or social impact sector.

• A strong track record of writing successful funding proposals and trust/foundation applications.

• Excellent written communication skills, with the ability to craft persuasive, evidence-based narratives.

• Experience researching prospects and managing a varied funding pipeline.

• Confidence presenting to funders and external audiences.

• Strong relationship-building skills with individuals and organisations.

• The ability to work with data and monitoring insights to strengthen reporting and funding cases.

• Excellent organisation and multitasking skills in a fast-paced environment.

• A commitment to equality, diversity, safeguarding, and STOP THE TRAFFIK’s core values.

Benefits:

• A friendly, supportive team.

• Opportunity to engage with global partners and influential funders.

• Autonomy to shape fundraising approaches and contribute innovative ideas.

• Healthcare cash benefit scheme (with the option to include partner/children).

• Corporate eye-care scheme.

• Life insurance.

• Non-contributory Group Personal Pension Scheme with 7% employer contribution.

• 27 days annual leave plus 8 bank holidays (rising to 33 days with service).

• Cycle to Work scheme.

• Season Ticket Loan.

• Ability to swap two bank holidays to suit personal needs.

• Flexible working policy that supports staff wellbeing.

• Access to internal and external training opportunities.

If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both in pdf format) that evidences your ability to be successful in this role.

Email your application via the Oasis Charity Jobs Website. Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Sunday 4th January 2026.

Registered Charity No. 1127321

We cannot sponsor applicants at this time.

Job Title: Registered Area Manager

Salary: £60,780 per annum + £750 Homeworking Allowance per annum + £1,500 Out of Hours Allowance per annum

Hours: 35 Hours per week 

Contract: Permanent Role

Location: Homebased with travel required around East Midlands regions (Derbyshire, Cambridgeshire, Northamptonshire, Nottinghamshire & Peterborough)

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results, and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

The East Midlands service has been rated as ‘Outstanding’ by Ofsted and the successful candidate will need to continue to prioritise trauma informed and therapeutic methodologies and actively support/encourage diversity and inclusion within all aspects of the role alongside contributing to the provision of services for to our families across the East Midlands region.

This role will report directly to the Operational Director of Children's Services and is non-case holding role, however, there may be the need to occasionally cover casework due to staff sickness or leave.

In this role you will be responsible for the smooth running of a staff team of Deputy Area Managers, Social Workers, Family Finders, Recruitment Managers & Officers, Consultants, Panel Members, Administration Team and Children’s and Young People's Resource Workers. 

The main role requirements for the Registered Area Manager role includes:

• A Level 5 Management Qualification (or a willingness to enrol on such a course within 6 months of appointment and to complete within 3 years)
• A minimum of 3 - 5 years post qualifying experience in fostering or in other childcare settings
• A proven track record in working with and on behalf of children, respecting and maintaining their individuality and promoting their positive development
• Experience of managing a diverse and experienced team, ideally remotely
• Experience of group work and/or delivery of training
• Up to date knowledge of relevant legislation including the Fostering National Minimum Standards and Fostering regulations
• Ability to prioritise, plan and self-organise efficiently
• Excellent communication skills and ability to use IT effectively, including participating in virtual meetings and webinars.
• Ensuring regulatory compliance including service monitoring
• Responsible for the safeguarding of children and young people
• Taking part in the out-of-hours rota.
• Delivery of the Service Operational Plan which will include the management of budget and contracts
• Being a Panel Advisor

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT apply now.

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Monday, 5th January 2026

Interviews:  Friday, 16th January 2026 via Teams

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.