Wellbeing Advisor Jobs

Why Access Social Care Exists

Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point.

We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.

What we do

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.

With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need.

About the role

This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. Access Social Care are an organisation of thirty-six people, and this is a new role in the People team coming at a period of growth to drive a thriving charity and help shape its future.

This is a fast-paced role whose emphasis is on policy / process / systems improvement as well as advising colleagues and managers across the organisation regarding all aspects of the employee lifecycle. You will work with people at all levels of the organisation supporting the People Director on strategy work streams as the organisation continues to grow and evolve.

Responsibilities

• Responsible for all day-to-day HR processes within the employee lifecycle to ensure staff are supported appropriately and legislative responsibilities are fulfilled
• Work alongside the People Director to map or review processes across the employee lifecycle, identify blockers and seek to implement solutions that create efficiency and clarity 
• Advise on employee relations and discuss complex or sensitive cases with the People Director to decide the best course of action, ensuring that cases are resolved in a timely manner or be a trusted advisor to our managers with their people challenges
• Coordinate the delivery of projects, process and policy improvements as defined and prioritised within the People Plan, leading on workstreams as outlined by the People Director
• Support the People Director in sourcing training and learning solutions, and evaluating training
• Provide practical upskilling and training to managers and employees in HR practices and policy
• Coordinate recruitment efforts at Access Social Care, ensuring compliance with employment laws and providing guidance to managers. Manage the recruitment cycle and administration process from job ads to onboarding
• Support staff engagement activities across Access Social Care in conjunction with the People Director. These may include but are not limited to the following initiatives: staff survey coordination, and wellbeing events
• To be a super user and actively promote the use of the HRIS system (Bright HR) and ensure that electronic staffing records are updated and maintained accurately in accordance with GDPR
• Dealing with cyclical and ad-hoc data reporting and requests for information including data analysis
• Contribute to effective payroll administration ensuing information is shared with the Finance Officer in a timely manner, and collaborating with the People Director to address and rectify any issues and process improvements
• Work within the parameters of GDPR, ensuring data and information is protected and handled correctly
• Support the People Director as required in any duties which you could be reasonably expected to perform in line with this job description

Please see full Job Description for personal specification.

How to apply  

We hope that having read this far; you still want to apply!   

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents: 

• An up-to-date CV 
• A completed diversity monitoring form - found within the Job pack.
• A supporting statement of no more than three pages, addressing: The essential requirements of the person specification

If you want support applying, please contact us directly.

Timeline for the recruitment process 

Closing date: 23.59pm on Tuesday 14th May 2024

Interview and assessments on Thursday 23rd May 2024 and Friday 24th May 2024

Please ensure you keep these dates free. 

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people. 

Young Lives vs Cancer (YLvC) help families to find the strength to face everything cancer throws at them.

Citizens Advice Hammersmith and Fulham working in partnership with the national charity YLvC delivers a pioneering project via multi channels (telephone/email/web) providing advice to families of young people affected by cancer.

The project is expanding and we are recruiting a Welfare Rights Benefits Adviser and a Housing Adviser.

The project requires dynamic advisers who can sensitively, engage with families in an often difficult time. Reassure them in terms of options and steps they can take to address the welfare rights/housing issues they are experiencing. Knowing they have options to consider gives them reassurance in a time of uncertainty.

Working with the YLvC team who are located across the UK, advice provided by the project Advisers will also support YLvC social workers, to better help the families and young people accessing the charity support.

Housing Adviser - YLvC-Hgs1
Hours: 22. 5 hours per week equivalent to three days per week
Location: Hammersmith and Fulham Potential hybrid delivery on completion of probationary period
Salary Range: £31-£33k (pro-rata full time salary)
Type of Contract: Fixed Term one year from appointment (extension subject to performance)
 

Welfare Benefits Adviser - YLvC-Wel1
Hours: 15 hours per week equivalent to two days per week
Location: Hammersmith and Fulham Potential hybrid delivery on completion of probationary period
Salary Range: £31-£33k (pro-rata full time salary)
Type of Contract: Fixed Term one year from appointment (extension subject to performance)

What we can offer you:
We value our people and can offer a supportive culture within a high performing and award winning organisation. 86% of our workforce recommend us as a place to work. We are committed to being an inclusive employer and workplace to represent the diverse communities we serve. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including:

• Generous holiday entitlement starting at 25 days per year (in addition to bank holidays) and rising to 30 days with long service
• Learning, development and personal growth opportunities
• Mental health and Well-being support helpline

We will consider applicants who apply for Welfare Benefits Advisor and Housing Advisor roles combined in one full-time post.

We interview on a rolling basis and therefore reserve the right to close the applications earlier if suitable candidates are found, so encourage early applications.

To find out more please visit our website via the apply button
Closing Date: Thursday 16th May 2024

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.

We are looking for an individual who can provide high quality, efficient service to MHFA England’s customers. You will have the ability to respond to customer queries across multiple channels and offer appropriate solutions in line with agreed SLAs, whilst maintaining accurate records of all customer interactions.

In your application, please can you let us know:-

1. What experience and skills do you have that make you suitable for this role?
2. Tell us about a time you have provided outstanding customer service.   

Max. 500 words per question

Looking after you  

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.  

Interested? How to apply 

To apply, please submit your application and CV.  Early application is encouraged as we will be reviewing CVs as they come in. 

By applying for this job, you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed. 

Job Purpose

Increasing numbers of Disabled people are becoming aware of the fact that CYCLING might be possible for them. However, information about how/where to access cycling, the variety of possible equipment, regulations around cycling a non-standard cycle, funding avenues, etc. can be difficult to find. As the Wheels4MeLondon loan scheme starts to be marketed in Spring/Summer 2024, we anticipate increasing numbers of enquiries to reach us, including from around the UK.

With the support of the rest of the Wheels for Wellbeing team, our Specialist Advisor will become very knowledgeable about all aspects of Inclusive Cycling and will support enquirers with information and advice about the most appropriate next steps with regards to their cycling ambitions. They will provide information and advice, based on where enquirers live, their level of experience with cycling, their goals (whether they wish to try out cycling, to borrow, hire or to purchase a cycle, etc.).

Where a caller wishes to attend one of our own cycling sessions, the Advisor will support them with using our booking system. Where a caller is ready to borrow a cycle through Wheels4MeLondon, the Specialist Advisor will support callers to request a loan via the Peddle My Wheels website. Peddle My Wheels staff will then deliver the cycle to them at the agreed place and time, provide cycle training where required, and collect the cycle at the end of the loan period. For other enquiries, the Advisor will signpost callers to relevant external organisations.

To be successful in this role you need excellent listening and communication, interpersonal and organisational skills. You will love acquiring knowledge (including through online research), storing information and sharing it. You need to be confident using record keeping systems, within our data protection & privacy policy and working with people from diverse backgrounds and with a range of accessibility needs.

Job Description

1. Answering enquirers’ queries and providing information. This will include:

a. Being first point of contact for enquiries into Wheels for Wellbeing’s phone / email.

b. Actively listening to understand the detailed nature of the query and responding through the most appropriate and accessible mode of communication, whether contact is made by phone, email, instant messaging or other methods of communication.

c. Sourcing information from the rest of the Wheels for Wellbeing team and/or researching specific information for callers (where appropriate, redirecting the query to colleagues within the organisation or signposting them to other organisations).

d. Ensuring that new, useful information is stored/posted to our website for use by future enquirers.

e. Supporting people with queries about how to access Wheels for Wellbeing’s services, including support with our booking system

2. Building accessible information resources (eg: website pages, briefings, FAQ page, etc.) about Inclusive cycling, such as:

a. Inclusive cycling opportunities providers in London and around the UK

b. Types & models of non-standard cycles and specialist adaptions retailers around the UK and overseas

c. Details of the Wheels4Me London’s scheme and other inclusive cycle hire/loan schemes around the UK.

d. Funding options for Disabled people wishing to purchase their own cycles

3. Effective liaison with all Wheels4MeLondonPlus partners for successful cycle loan experience. This will include:

a. Regular communication with the Peddle My Wheels team to ensure most effective referral methods (to be developed with your input, as the scheme gets off the ground during Spring/Summer 2024)

b. Take part in project team meetings with all partners (Sustrans London; Peddle My Wheels and the rest of the WfW team).

c. Collect and store data such as numbers & types of enquiries, case studies, etc., as required for reporting to the funder.

d. Contribute to short articles, social media posts, etc. for the promotion of Wheels for Me London and Inclusive Cycling in general.

Other:

-  Contribute to the ongoing development of Wheels for Wellbeing, team meetings and organisational priorities

-Be proactive in keeping up to date with developments affecting the role

-Abide by and promote organisational policies and practices, and charity’s values

-  Support diversity and equality of opportunity in the workplace

-Occasionally, with notice, work evenings / weekends

- Work at least once a quarter in an appropriate role at a Wheels for Wellbeing session

The above list of job deliverables is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

We are looking for someone who can work effectively as part of a team to deliver an exceptional customer focused service to all stakeholders. Experience of managing administrative processes on a CRM system and of delivering excellent customer service are therefore essential.

Our Client and Community Delivery team aims to drive and develop new and existing business relationships to contribute to our impact whilst delivering exemplary customer service to all our clients. A critical aspect to this is ensuring all the administration required from point of enquiry through to training delivery is carried out accurately whilst meeting key deadlines.

Working closely with our Client Development Consultants and Client Delivery Consultants, you will support different aspects of the client journey and support with relevant processes including distribution of enquiries, keeping our in-house systems updated and matching Associates to training deliveries. You will ensure all administration relating to these processes is completed effectively and within deadlines set.

About MHFA England  

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.  

Looking after you  

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.  

Interested? How to apply 

To apply, please submit your CV and a cover letter. The closing date is 8th May 2024, but early application is encouraged as we will be reviewing CVs as they come in. 

By applying for this job, you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed. 

An exciting opportunity has arisen for two Policy Advisors to join our dynamic and well-respected Policy and Public Affairs Team.

We want to ensure people affected by dementia benefit from progress in research, by providing evidence and insights to influence decision-makers. This ranges from making the case to increase investment in dementia research, making the case for earlier, more accurate diagnosis of the diseases that cause dementia, through to preparing health systems and to be ready for future dementia treatments.

We work closely with key stakeholders, including government and other decision makers, to shape policy on dementia prevention, research, and access to future treatments.

At a historic time in the field, with the first drugs that tackle Alzheimer’s becoming available, this is a fantastic opportunity for the post-holder to develop specialist knowledge, working closely with the Policy Manager, and to contribute to significant projects that can change the future of dementia.

We are offering two permanent, full-time positions with a focus on; early and accurate diagnosis and clinical engagement and health systems.

Each role will require weekly attendance at our offices on Granta Park near Cambridge, with occasional travel to meetings and events in London and other locations.

Main duties and responsibilities of the role:

· Develop and maintain up to date and detailed knowledge of the policy landscape for a given policy area to position Alzheimer’s Research UK as a thought leader and enable us to effect positive change.

· Proactively identify and develop opportunities to engage with relevant stakeholders.

· Co-ordinate and manage assigned projects within the policy team.

· Gather and synthesise necessary evidence, including statistical information, health policies, and scientific outputs to develop insights, working with colleagues across the organisation as appropriate.

· Use insights to develop a range of outputs, such as scoping activities, briefing documents, literature reviews, reports, summaries and presentations for internal and external audiences.

· Develop relationships with internal and external stakeholders to help shape, deliver and influence the outputs of the projects, ensuring ongoing good communication with key stakeholders.

· Use public and patient involvement approaches to support insight development as appropriate.

· Analyse, interpret and present data using both quantitative and qualitative techniques as appropriate.

· Contribute to a range of submissions to government departments and their agencies, parliamentary committees, and other UK and international organisations as appropriate.

· Help develop and roll-out influencing and project ideas with key audiences that deliver against Alzheimer’s Research UK’s policy objectives.

· Support the work of Public Affairs colleagues to strengthen existing and emerging relationships with political and other parliamentary stakeholders. This will include helping to draft parliamentary questions, promoting tweets, sharing insight across and beyond the team.

Undertake any other relevant duties and projects delegated by the Policy Manager in line with the responsibilities of the post.

What we are looking for:

· Understanding of policy influencing approaches and processes.

· An analytical and evidence-based approach, with the ability to identify and solve a range of problems with minimal guidance.

· Ability to write professionally, with the skills to adapt communications for different audiences.

· Ability to work with a high level of accuracy and attention to detail.

· Ability to analyse and interpret complex data to identify key messages.

· Ability to manage a broad programme of work with multiple projects and to balance competing priorities.

· Excellent and adaptable personal communication skills, with the ability to communicate and engage with people at all levels, in a range of face to face and online settings.

· Good organisational skills and the ability to prioritise a changing workload.

· Diplomacy and influencing skills.

· Experience of building constructive relationships with stakeholders across multiple organisations, especially within a health or research policy setting.

· A passionate, proactive, and curious approach.

· Professional and hard-working team player.

· Able to remain calm under pressure.

· Able to show initiative and adaptability in a complex and changing policy environment.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £29,000 per annum, plus benefits.

Please download the Vacancy Pack for more information.

The closing date for applications is the 12th May 2024, with interviews likely to be held week commencing the 20th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via our website.

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

We have a unique opportunity for an IDVA in a pilot project at Charing Cross Emergency Department. This s a full time 37.5hrs on a 12 month fixed term contract until end of June 2025. Co-locating, in a health service, an Independent Domestic Abuse Advocate (IDVA), a Domestic Abuse (DA) Coordinator and a violence prevention worker has never been trialled before anywhere in the UK.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office near Old Street and in co-location at Kings College Hospital. You will:

• Implement effective ways of working with victims to increase safety & reduce harm
• Provide a high-quality, front-line service to victims of domestic abuse
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse
• Run group training sessions & share your specialist knowledge with acute staff across the hospital

Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.

You will need:

• knowledge of help-seeking barriers & support needs of victims of domestic abuse
• a good understanding of domestic abuse & it's impact
• knowledge of risk assessment, safety planning & risk management
• understand safeguarding issues, and the legal responsibilities surrounding thee
• direct service delivery to victims of domestic abuse or other vulnerable people
• good communication, negotiation & advocacy skills, both written & verbal, able to interact with a range of agencies and individuals
• have strong crisis management skills, able to deal with stressful and difficult situations

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

WHO WE ARE

We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey.  We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London.  This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.

THE OPPORTUNITY

We are now inviting suitable candidates to apply for the role of Employment Advisor.  We need to swiftly build a team of around 20, so there are multiple opportunities available to applicants.  This new team will be guided and supported by Senior Employment Advisors and a Service Lead, as well as Twining’s established and experienced Senior Leadership Team and Trustees.

THE OFFER

In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards.  We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.

Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home

THE ROLE – EMPLOYMENT ADVISORS

The new Employment Advisors (EAs) will work within the West London NHS Talking Therapies provision.  They will work one-to-one with a caseload of clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work.

You will primarily fulfil these duties by providing information, as well as advice and guidance to clients who choose to receive employment support.  The work should empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles.  You will also signpost clients to other relevant support agencies, as appropriate.

This role would suit someone with a background in employment support, psychology, counselling, human resources or recruitment.

EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES

1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment.  Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone.

2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.

3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.

4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).

5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.

6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities.

7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.

8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service.

9. Regularly attend team and other meetings as reasonably expected.

10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring the IT database is up to date and paperwork compliant.

11. Update and maintain NHS database (IAPTUS).

12. Receive regular supervision and training to meet individual, team and organization’s needs.

13. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

14. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, safeguarding and data protection.

15. Perform other tasks as required by your manager.

The role holder must also:

1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.

2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.

3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.

4. Receive regular supervision and training to meet individual, team and organization’s needs.

5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.

This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with their line manager.

The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.

Battersea's Human Resources team works collaboratively with managers, teams and people across the organisation to create a positive impact for cats and dogs through our people and culture.

We are looking for a passionate HR Advisor to join our team to provide support to business areas by delivering a high quality and flexible service that is responsive to needs of the organisation, in line with legislative requirements and good practice. They will create positive employee experiences by being the source of expert HR advice and support to line managers and staff on people matters, empowering managers to lead on people matters with support and guidance where required.

The ideal candidate will be someone with a positive and proactive approach, with experience of working in a HR advisory role within a busy organisation, thorough working knowledge of employment legislation and current good practice in HR, including strong experience of handling a range of employee relations casework.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 12th May 2024

Interview date(s): 15th & 16th May 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

WHO WE ARE

We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey.  We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London.  This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.

THE OPPORTUNITY

We are now inviting suitable candidates to apply for the role of Senior Employment Advisor.  We need to swiftly build a team of around 20 Employment Advisors and Senior Employment Advisors, so there are multiple opportunities available to applicants.  These roles will be guided and supported by a Service Lead, as well as Twining’s established and experienced Senior Leadership Team and Trustees.

THE OFFER

In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards.  We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.

Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home

THE ROLE – SENIOR EMPLOYMENT ADVISORS

Senior Employment Advisors (SEAs) will manage a team of Employment Advisers to provide supervision, training, caseload management, and role modelling best practice approaches to job retention. The SEA will play a pivotal role in managing a high-quality service that meets the exacting standards of our commissioners and delivers positive outcomes for service users.

Providing vision and direction, you will lead the development of our network of relationships, building capacity and ensuring the success of our job retention services across all providers. Making sure our clients receive the best service to meet their needs, you will be comfortable in managing contracts against our agreed service objectives and performance outcomes. Uppermost in your mind, will be building strong collaborative working relationships in your community with our partners.

This role would ideally suit someone experienced in employment support and managing a small team, however, we will consider applicants with transferable skills from relevant fields (e.g. psychology, counselling, human resources or recruitment).

SENIOR EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES

1. Manage a high performance, quality-driven service. You will be required to lead by example in line with our values, motivate the team and demonstrate best practice principles of delivering a job retention service. This will include managing direct reports and working alongside managers and frontline staff and members of partner/commissioner organisations.

2. Deliver a role with a dual responsibility to clinical partners/therapeutic services and Twining, while complying with Twining’s internal procedures and all relationships, both internally and externally.

3. Monitor and manage performance of the Employment Advisors (EAs), carry out monthly 1-2-1 meetings, quarterly performance appraisal reviews, managing the full spectrum of employee relations issues, the wellbeing of your staff and guiding EAs both individually and collectively on the achievement of individual and team performance targets.

4. Manage a small caseload advising and supporting clients to address problems in the workplace to help them return to work, remain in work, or find new employment.

5. Submit accurate, timely monthly reports to the Service Lead and any other management information requested on the performance and delivery of the service.

6. Produce regular monitoring reports for external stakeholders, including commissioners.

7. Create a culture of continuous improvement, taking ownership for problems, adopting forward thinking strategies for improvement in everything we do and take the lead on making change happen.

8. Identify barriers for service excellence and work with internal and external stakeholders to implement solutions to ensure a high-performance service.

9. Identify, devise and lead on the training needs of staff and arrange appropriate training to support with continuous professional development.

10. Support the design and delivery of in-house staff training and development (including facilitating peer learning and best practice).

11. Lead on presentations, network meetings, site meetings or any other people-facing activity required of the service.

12. Coordinate the work of EAs to build relationships with local employers to access the hidden labour market, external agencies and delivery of job seeking groups.

13. Provide solution focused monthly supervisions and case management for each EA as well as those with other providers/partners.

14. Guide, mentor and coach the EA team to deliver on objectives that will assist in helping a programme participant to return to work and decrease the likelihood of further absence in the future.

15. Ensure that client satisfaction is a high priority in everything we do and facilitate a range of opportunities for them to feedback on the service whether through surveys, interviews or other platforms and use the information gained to review and develop the service.

16. Involve service users in co-production of service developments where possible.

17. Meet with line managers from partner organisations to discuss and agree priorities and work plans.

18. Attend network meetings, or other partnership working and team meetings, as appropriate.

19. Develop relationships with local employers in order to promote good practice approaches to managing mental or physical health in the workplace.

20. Develop relationships with a range of external agencies that help individuals to achieve their employment goals.

21. Perform other tasks as required by your manager.

The role holder must also:

1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.

2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.

3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.

4. Receive regular supervision and training to meet individual, team and organization’s needs.

5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.

This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with their line manager.

The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.

We are looking for an advice professional who understands best practice in delivering advice in a 1-2-1 or group setting. You must be passionate about supporting students and improving the student experience at UWL! 

The Student Advisor is a key role within the UWLSU’s Advice and Wellbeing team. The Student Advisor will deliver case-based advice and advocacy interventions to hundreds of students each year to an excellent standard. The post holder will work to ensure that our students are supported through academic regulatory processes such as mitigating circumstances, academic appeals, complaints and disciplinary processes at UWL. They will provide independent, non-judgmental and accessible advice to students that will empower them to make informed choices about their case. An understanding of external support networks is also advantageous, as our Advisors are expected to identify and provide signposting guidance to students that will help them access suitable support outside of the SU and University. We also pride ourselves on our partnership work with the University of West London and as such the postholder will be expected to demonstrate commitment to working in partnership with key stakeholders in the student experience at UWL. 

Our Advice Service is non-traditional, dynamic, proactive and strategically-driven. We are looking for an individual who identifies with our mission to creating a transformational student experience and supports students’ sense of wellbeing whilst at University. You will have experience in working with and supporting individuals and groups with advice, and may have experiencing or advocating for individuals or groups in meetings or hearings. You will have experience of working effectively on your own initiative, turning around complex work, and being able to coordinate small-scale events to support with our outreach to students. You will have a strong commitment to equality, diversity and inclusion, understanding the importance of positive working relationships. We are looking for a candidate that displays high levels of self-awareness, empathy and the ability willingness to learn new skills and responsibilities. 

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the Merton Team working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and be co-located in the Housing department at Merton Civic Centre.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This role is a hybrid working role based in the Housing department, Merton Civic Centre.

As an Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Are you a good communicator with an understanding of the issues affecting carers? Do you have strong emotional resilience and a desire to help others? Do you enjoyed a busy and rewarding working environment?

We have an opportunity to work for our Adult Carers Team as an Adult Carers Support Advisor. You will provide emotional and practical support to Adult Carers in the London Borough of Bromley, aligned and working closely with the integrated care networks.

• To offer emotional and practical support to build resilience for carers on a one-to one basis.
• To provide support face to face, over the phone and in group settings.
• To develop and run local support groups.
• To actively target those carers facing multiple issues, most likely to fall into crisis
• To support carers to access and where appropriate complete Carer’s Assessments
• To build and maintain a network of contacts with local service providers
• To organise and participate in training events for carers and professionals.
• To organise and participate in events for carers and or to raise awareness of carers needs, such as but not limited to Carers Week and Carers Rights Day
• To run an active caseload within the KPI requirements of the Bromley Well contract.
• To input cases on to the Charity log system accurately
• To ensure that services are accessible to carers.
• To participate in the provision of news and the production of the Carers newsletter
• To collaborate with other Bromley Well partners, including Mencap/MIND etc. to ensure effective appropriate referral pathways for quality service provision.
• To abide by and take part in the development and review of policy and procedure for the Carers pathway.
• At all times to maintain the professional integrity and reputation of the Charity and represent their main interests in any dealings with other bodies, groups and individuals.
• Attend staff meetings, supervision and organisational events as required.
• Collect case studies to help demonstrate AGE UK Bromley and Greenwich’s Adult Carers Support service’s impact.
• To undertake any other duties commensurate with the purpose and remit of the post.
• Undertake out of hours and weekend work as the role requires for which TOIL will be granted

If you think you are able to make a difference to the lives of adult carers, we would love to hear from you. For further details please read through the job pack and apply via our website.

Do you have good customer service skills? Come and join our Green Doctor team at Groundwork South

Want to help some of the most vulnerable people keep warm this winter and manage their energy bills? Come and join our Green Doctor team at Groundwork South.

Home Energy Advisor (Green Doctor)
Reference: GD0424
Location: Kent, Hybrid Working (On site at Gravesend Office/Remote working delivering home visits and outreach)
Contract: Fixed Term Contract – March 2025 (with possibility to extend further)
Salary:  £25,000
Hours: 37.5 hours per week

Summary of role: Our Green Doctors deliver home visits and telephone consultations across Kent & Medway.  Consultations are a mix of advice, installation of small practical energy-saving measures such as low energy light bulbs and draft proofing and referring on to other health and wellbeing services. We aim to reduce our client’s energy bills and save them money in a variety of ways including providing a bill switching service.

You will be a practical, people-person with a passion for helping vulnerable people. You must have either knowledge or experience in energy efficiency to provide tailored energy saving advice, and the ability to adapt your approach to suit our client’s varying needs.

You must be comfortable with lone working and in managing your own workload. 

A qualification as Domestic Energy Assessor (DEA), NVQ Level 3 (6049-03) Provide Energy Efficiency Services, or City and Guilds Energy Awareness (6281-01) is desirable, but relevant experience within the field or a willingness to take the qualification will be considered. (20 paid study hours).

A full clean driving licence is required.

In return we offer you:

• A competitive salary
• Generous holiday entitlement of 25 days per annum plus public holidays
• Health Cash Plan and 24 hour online access to a GP
• PERKS scheme – such as discounted gym membership and shopping discounts
• Employee Assistance Programme - including mental health helpline and face to face counselling
• Salary sacrifice schemes including cycle to work and pension contributions
• Family friendly policies to support work/life balance with time off in lieu for out of hours activities
• Business travel expenses

We are a creative, committed and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.

Groundwork South

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

Closing date for applications: 12th May 2024
Interview date: TBC

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS).

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.