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Top job
Fire Fighters Charity, United Kingdom (On-site)
£28089 per annum, Benefits: 8% employers pension
Posted 1 day ago
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Harris Hill Charity Recruitment Specialists, Merseyside (On-site)
£75,000 per year
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NYAS, Multiple Locations (Hybrid)
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Posted 1 week ago
Healthy Me Healthy Communities, Manchester (On-site)
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Page 9 of 33
United Kingdom, United Kingdom (On-site)
£28089 per annum, Benefits: 8% employers pension
Permanent
Job description

Navigation and Support Officer

Full time – 37.5 hours per week
Annual Salary £28,089 plus benefits including 8% non-contributory pension
Location – Remote (UK) or Centre based/Hybrid

About us
Fire Fighters Charity provides care and support to the UK’s fire services community and their families, helping with health and wellbeing challenges during and after service.

We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.

We are looking for a Navigation and Support Officer to join our Intake and Navigation team.

About the role
As a key member of the Intake and Navigation team, you will provide initial intake navigation and support to service users. The team acts as the first point of contact for service users seeking access to health and wellbeing services.

As part of this team, you will manage enquiries and support requests for physical and mental health and welfare support. You will also provide signposting to other organisations where appropriate. 

You will be responsible for triaging incoming website enquiries, contacting service users, gathering pertinent information, and assessing their eligibility, presenting need, immediate risks and complexity.

You will prioritise cases based on established criteria to ensure those who have a priority or urgent need are supported effectively in collaboration with our Intake and Navigation Coordinators. You will also follow up on support enquiries for low risk / low complexity service users to ensure access to support is seamless and efficient.

Your role will involve maintaining meticulous documentation, ensuring excellent and clear communication throughout the triage process, and facilitating seamless referrals to appropriate service pathways within our framework.

You will provide advice, signposting, and make referrals where appropriate to support service users effectively.

This role is subject to a Disclosure and Barring Service check.

About You
Our ideal candidate will have experience of:

  • working on a helpline or support line, providing assistance to individuals seeking health or social care support
  • delivering compassionate and effective support services in healthcare, social care, or related settings
  • triage processes or similar methodologies for assessing urgency and complexity of cases
  • working directly with clients or service users, providing advice, information, or support
  • maintaining accurate and confidential records, ensuring compliance with data protection regulations

How to apply
To apply for the role, please submit a short CV and covering letter via our online recruitment portal. If you are unable to apply via the portal, please request assistance via [email protected]

Closing date: 11 January 2026 (midnight)

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.

 

Posted on: 18 December 2025
Closing date: 17 January 2026 at 23:59
Job ref: Ref-28887
Tags: Advice / Information