Wellbeing space and support service manager jobs in Cardiff
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About Care4Calais and the Legal Access Department
Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.
In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in difficult and dangerous conditions.
Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing psycho social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services.
Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the current UK-France ‘One in One out’ deal), and support for young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with.
About the role
The aim of the role is to support and inspire volunteer teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The Casework Manager will be responsible for the casework conducted by our Asylum Team, which focuses on securing legal representation for our client's asylum claims and offering holistic support through the difficulties of the asylum process. Casework managers will use their experience and understanding of the UK asylum system and conducting complex casework to guide their teams, working collaboratively with each other and the Head of Department to respond with agility to a fast-moving policy environment.
Responsibilities
Volunteer Management
- Lead existing team(s) of volunteers to undertake their specified roles as agreed with the Head of Department
- Conduct quarterly 1:1s with volunteers to give and receive feedback, reaffirm commitments, review caseloads, support with more complex cases, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.
- Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Casework Managers.
- Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.
- Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required. Provide casework cover when volunteer caseworkers are otherwise unavailable.
- Supervise the casework conducted to ensure that volunteer caseworkers adhere to casework procedures so that every client receives the same level of service. Where volunteers may struggle to adhere to procedures ensure that concerns are identified and raised in a timely manner to reach an appropriate solution.
- Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.
- Recruit, train and onboard new volunteers with the support of the Head of Department as required.
- Manage own, limited, complex caseload of clients where required to support the volunteer casework team.
Casework Management
- Oversee the appropriate collection and management of confidential client information and data, ensuring that volunteers adhere to organisational policy at all times.
- Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.
- Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering strategic litigation cases supported or undertaken by the Department.
- Report on team progress to the Head of Department via pre-arranged channels and format.
- Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department.
- Build and maintain robust understanding of the policy landscape impacting people seeking asylum in the UK, identify and attend external training opportunities, ensure that any learning is passed on to other staff and volunteers across the organisation.
- Build and maintain relationships with key partners and stakeholders, including, but not limited to local authorities, legal teams, and other NGOs focused on support of people seeking asylum.
- Attend and contribute meaningfully to team meetings
Person specification
- In-depth understanding of the UK asylum system
- Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these
- Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion
- Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities
- Clear leadership ability, with the capability to act with initiative and drive
- An understanding of the volunteer experience including potential challenges volunteers may face
- Self-motivated and used to managing multiple priorities to meet deadlines
- Collaborative team member with excellent verbal and written communication skills
- Strong digital literacy, including ability to work on Google Workspace and Office 365
- Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset
Whilst not essential, we welcome applications from people with the following skills
12. Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic
13. Experience leading and managing volunteer teams from varied backgrounds
Application process
Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and how you meet the criteria set out in the ‘person specification’. Please include any skills, relevant experience and examples of how you exemplify each point. We recognise that skills and experience come from more than just employment history and encourage anyone who meets most of the specification for this role to apply, even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at admin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant.
The recruitment process will include two interview stages which will both be conducted online. We will be reviewing applications as they arrive and reserve the right to close the advert before the closing date. Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to offer feedback to applicants who are not successful in securing an interview. We do, however, thank you for your interest and taking the time to apply for this role.
Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration systems.
We are a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.
As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.
We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.
Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview. If you are a candidate with lived experience, please let us know in your application. We respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.
If you have any questions about this or need additional support with the application process for any reason, please contact us at admin [@] care4calais .org
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
FTWW is looking for a Communications Coordinator! The successful candidate will develop and grow the organisation’s online platform, including sharing information, resources and signposting within FTWW’s pan-Wales virtual peer support community and beyond.
The role is full-time (0.8 FTE considered for the right candidate), home-based within Wales, with occasional travel to events and meetings, so a driving licence and access to a car would be an advantage. We work flexibly, but core working hours are between 10am-4pm, and the successful candidate will be expected to work some evening and weekends, as required.
We are a small but mighty charity where no two days are the same. You may be involved in promoting a focus group to our members one day and meeting with a journalist the next. We currently have over 100 registered volunteers and over 2000 members of our online community, and you will work closely with our Volunteer & Community Coordinator to ensure that our members are at the heart of what we do.
The ability to speak Welsh, or a willingness to learn, is desirable.
Successful applicants will need to complete a basic DBS check and provide references before any offer of employment is made.
As a Disabled People’s Organisation, we recognise that AI can be a helpful tool for structuring written applications. We ask that, if you choose to use AI, your application remains an accurate and authentic reflection of your own experiences, skills, perspectives, and voice.
For more information, including accessible formats, please see the attached document.
Interviews will be held via Microsoft Teams, in the week commencing 6th July.
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Mae FTWW yn chwilio am Gydlynydd Cyfathrebu! Bydd yr ymgeisydd llwyddiannus yn datblygu ac yn tyfu platfform ar-lein y sefydliad, gan gynnwys rhannu gwybodaeth, adnoddau, a chyfeirio, o fewn cymuned rithwir FTWW sy’n darparu cefnogaeth gan gymheiriaid i bobl ym mhob cwr o Gymru a thu hwnt.
Mae hon yn swydd amser llawn (ystyrir 0.8 FTE ar gyfer yr ymgeisydd iawn), wedi’i lleoli gartref yng Nghymru, â theithio achlysurol i ddigwyddiadau a chyfarfodydd, felly byddai trwydded yrru a mynediad at gar yn fanteisiol. Rydym yn gweithio’n hyblyg, ond yr oriau gwaith craidd yw rhwng 10am a 4pm, a disgwylir i’r ymgeisydd llwyddiannus weithio ambell gyda’r nos a phenwythnos, yn ôl y galw.
Rydym yn elusen fach ond pwerus lle mae pob diwrnod yn wahanol. Gallech fod yn ymwneud â hyrwyddo grŵp ffocws i’n haelodau un diwrnod ac yn cyfarfod newyddiadurwr y diwrnod canlynol. Ar hyn o bryd mae gennym dros 100 o wirfoddolwyr cofrestredig ac mae gan ein cymuned ar-lein dros 2000 o aelodau. Byddwch yn gweithio mewn cysylltiad agos â’n Cydlynydd Gwirfoddolwyr a Chymunedau er mwyn sicrhau bod ein haelodau wrth graidd yr hyn rydym yn ei wneud.
Mae’r gallu i siarad Cymraeg, neu barodrwydd i ddysgu, yn ddymunol.
Bydd angen i’r ymgeisydd llwyddiannus gwblhau gwiriad DBS sylfaenol a darparu geirdaon cyn y byddwn yn cynnig swydd iddo.
Fel Sefydliad Pobl Anabl, rydym yn cydnabod y gall deallusrwydd artiffisial (AI) fod yn ddefnyddiol er mwyn strwythuro ceisiadau ysgrifenedig. Os ydych yn dewis defnyddio AI, gofynnwn i chi sicrhau bod eich cais yn parhau’n adlewyrchiad cywir a dilys o’ch profiadau, sgiliau, persbectifau a’ch llais chi eich hun.
I gael rhagor o wybodaeth, gan gynnwys fformatau hygyrch, gweler y ddogfen ynghlwm.
Cynhelir cyfweliadau drwy Microsoft Teams, yn ystod yr wythnos yn dechrau ar 6 Gorffennaf.
To apply, please answer the questions listed, submit a CV of no more than two pages, and a cover letter of no more than 1000 words, explaining how you meet each aspect of the person specification for the role, with examples, as well as how you would approach delivering accessible, impactful communications that amplify the voices of women and disabled people.
Er mwyn gwneud cais, atebwch y cwestiynau isod, cyflwynwch CV sy’n ddim mwy na dwy dudalen, a llythyr eglurhaol o ddim mwy na 1000 o eiriau, yn egluro sut rydych yn bodloni pob agwedd ar fanyleb y person ar gyfer y rôl, gydag enghreifftiau, yn ogystal â sut y byddech yn mynd ati i ddarparu deunydd cyfathrebu hygyrch ac effeithiol sy’n rhoi sylw i leisiau menywod a phobl anabl.
Registered Charity
1 - 5
Our mission is to eliminate health inequalities in Wales for women, girls and people registered female at birth.
The client requests no contact from agencies or media sales.
Thank you!
The overall purpose of the role is to lead and coordinate meaningful participation and engagement opportunities for children, young people and adults to shape services, influence decision-making and ensure the voices of lived experience are central to organisational development. The postholder will support in designing, delivering and evaluating initiatives that build trust, inclusion and empowerment.
Main Responsibilities
- To co-ordinate and provide safe spaces for children, young people and adults to participate in user- led activities and projects.
- To be a key link between children, young people and adults within our participation service and staff, making sure their voices and experiences are heard.
- To recruit and engage children, young people, and adults, to enable them to feel comfortable to join our Participation service.
- To support the Head of Voice, Participation & Engagement to develop opportunities for children, young people, and adults to be actively involved throughout the organisation.
- Lead and facilitate small scale participation projects.
- To maintain records of all interactions with stakeholders, using Salesforce.
- To be able to work flexibly, including regular evening and occasional weekend work in response to participants availability.
- Support the Head of Voice, Participation & Engagement in planning and facilitating forums.
- Work with people with lived experience of bereavement to create meaningful content and service recommendations.
- Work across the organisation sharing, promoting and training in best practice in participation.
- To assist in planning, organising and delivering participation events (virtually and in-person).
- Ensure that a range of voices are heard, with particular focus on EDI.
- Ensure the safety and wellbeing of members of the participation service through adherence to the organisation’s safeguarding policy and practice.
- Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements.
Communication and Relationships
- Develop and maintain trusted relationships with children, young people, families, adults, and stakeholders to create safe and inclusive spaces for participation.
- Facilitate group and one-to-one engagement sessions using creative and accessible methods to ensure diverse voices are heard and valued.
- Collaborate with internal teams, including service delivery, communication, marketing and fundraising to embed participation principles across all areas of work.
- Represent the organsiation externally at meetings, events and networks, sharing insight from lived experience to inform sector-wide learning.
- Translate feedback and participation outputs into clear reports, presentations or creative formats that inform decision-making.
- Demonstrate empathy, confidentiality and active listening when engaging with individuals or groups who may have experience loss and trauma.
- Establish excellent internal working relationships with peers and colleagues.
- Model the values and culture of the organisation in interactions and relationships at work.
- Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties.
- Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families.
- Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults.
- Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support.
- Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations.
Knowledge, training and experience
- Proven experience in youth participation, community engagement, co-production, or related areas, ideally within charity, education or health and social care sector.
- Understanding of participation frameworks, rights-based approached and trauma-informed practice.
- Demonstrate a good understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults.
- Experience in facilitating groups, workshops, and creative engagement activities both in-person and online.
- Ability to translate engagement insight into practical feedback and recommendations
- Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act.
- Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery.
- Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities.
Analytical and judgment skills
- Ability to gather qualitative and quantitative feedback and identify key themes, trends, and areas for improvement.
- Exercise sound judgement in managing sensitive information, ethical boundaries and participant confidentiality.
- Assess engagement risks and implement appropriate boundaries and referrals in line with safeguarding policies.
- Critically evaluate participation initiatives and contribute to evidence-based practice through reflection, evaluation tools and reporting.
- Balance organisation priorities with participant needs, ensuring representation remains authentic rather than tokenistic.
- Ensure accurate, timely, and meaningful data recording and reporting to inform practice, service evaluation, and organisational performance monitoring.
Planning and organisational skills
- Plan, coordinate and deliver participation activities, forums and events with clear objectives, timelines and outcomes.
- Support the development of annual participation calendars or frameworks as needed.
- Manage competing priorities across multiple projects, ensuring timely communication with internal teams and external partners.
- Maintain accurate records, consent forms and participation data using appropriate digital systems.
- Support logistical arrangements including venue booking, accessibility adjustments, transport and safeguarding measures.
- Contribute to strategic planning by identifying emerging themes, opportunities for partnerships and areas for innovation.
- Provide cover and support for participation and engagement team members during periods of absence or high demand.
- Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness.
- Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives.
Person Specification
Essential
- Minimum 3 years’ experience of working with children and young people or adults in health, social care, youth, community or education setting
- Experience of advocating for the interests of children, young people or vulnerable adults or individuals from ethnically diverse communities
- Strong written and oral communication skills, with experience of tailoring these to a wide range of audience
- Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times
- Experience of facilitating participation groups both in person and online
- Knowledge of different facilitation approaches and methods
- Demonstratable experience of safeguarding children, young people and vulnerable adults and an ability to practice in a way that promotes this
- Experience of building trusting relationships with children, young people, and adults creating safe space
- Passion for the power of Voice and Lived Experience
- Understanding of the challenges that participation work can present, and experience of how to overcome this
- Ability to work collaboratively within a team and with external organisations
- Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work
- Strong IT skills, including confidence in using multiple IT systems
Desirable
- Experience of working in bereavement sector
Benefits
- 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
- TOIL for our hours work.
- Contributory pension scheme.
- Company sick pay.
- Employee Assistance Programme.
- Life assurance.
- Training loans.
- Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 16th June 2026 at midnight
Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Please refer to our recruitment pack for further details on the interview process.
The client requests no contact from agencies or media sales.