Women jobs in london

Location: London Diocesan House, 36 Causton Street, London, SW1P 4AU
Contract: 3-year Fixed Term Contract, Full Time
Salary: £38,750 per annum
DBS requirement: No DBS Required

Are you passionate about tackling climate change and supporting churches to reach Net Zero Carbon? Do you have strong fundraising skills and enjoy building partnerships that make a lasting impact?

The London Diocesan Fund (LDF) is seeking a Regional Net Zero Carbon (NZC) Fundraising Officer to accelerate funding and support for decarbonisation projects across four dioceses: London, Southwark, Winchester, and Oxford.

This is a unique opportunity to drive real change for church buildings and communities, helping them reduce carbon emissions and access vital funding for sustainability projects.

About the Role

Working as part of the regional NZC consortium, you will:

· Develop and deliver a strategic approach to fundraising across the four dioceses.

· Build and maintain strong relationships with grant-making bodies, diocesan teams, parish leaders and regional NZC partners.

· Research funding opportunities and share them across dioceses and parishes.

· Support diocesan staff to build a fundable project pipeline and respond quickly to grant deadlines.

· Provide fundraising training, guidance and resources to churches and local teams.

· Support communications, including regular funding updates to parishes.

· Represent the dioceses in the national Church of England NZC fundraising network, sharing best practice and insights.

The role involves hybrid working and travel across multiple dioceses. A driving licence and access to a vehicle insured for business use are essential.

Please refer to the attached Job Description for the full details on the main responsibilities.

About You

We are looking for someone who can bring energy, structure and relationship-building expertise to this collaborative regional role.

Essential Skills & Experience

· Experience building strong relationships with decision-makers in grant-making organisations.

· Ability to secure funding from charitable trusts, foundations or statutory sources.

· Excellent organisational skills, able to prioritise and balance workloads across multiple stakeholders.

· Strong communication skills—confident writing, presenting and delivering training.

· Skilled at working collaboratively across diverse organisations and church contexts.

· IT-competent, diplomatic, and able to work with discretion and confidentiality.

· Sympathetic to the ethos of the Church of England.

Desirable

· Experience working in the church, heritage or environmental sectors.

· Experience supporting community fundraising or crowdfunding campaigns.

· Understanding of environmental sustainability and the church’s NZC journey.

Please refer to the attached Job Description for the full details on the main responsibilities.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. You can find our Diocesan 2030 vision, which outlines our priorities for the next 10 years.

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering

To apply:

Closing: 7 January 2026

Interview: w/c 19 January 2026

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

We are recruiting for a Housing Advocate to join our team in Hertfordshire; the scope on this job involves….

Job Title: Housing Advocate

Location: Hertfordshire
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Housing Advocate to support women and children who are impacted by domestic abuse. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

As part of this role, you will be required to participate in an out-of-hours on call rota. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 7 January 2025

Interview date: 14 January 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are recruiting for a IDVA to join our team in Hertfordshire; the scope on this job involves….

Job Title: IDVA

Location: Hertfordshire
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as an Independent Domestic Violence Advocate to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 6 January 2025

Interview date: 13 January 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Centre for Justice Innovation is looking to recruit a creative and pragmatic policy professional to help us advocate for evidence-based reform to criminal and family justice policy in the UK.

What will You be doing?

Our policy officer will play a key role in building on our research and practice insights to make the arguments for evidence-based policy in the UK’s justice systems, with a focus on building links in Westminster and Whitehall. You will work across our portfolio of work on issues such as:

• Diverting young people away from unnecessary criminal justice system involvement
• Ensuring that the justice system works with vulnerable women in a gender-sensitive and trauma-informed way
• Making sure that children and families involved in the family justice system have the right support.

Your duties will include:

• Producing policy materials and engaging with political stakeholders (e.g., submitting evidence to committees, emailing MPs, writing briefings);
• Working with our teams to translate research and practice work into products appropriate for policy audiences;
• Building our networks with policymakers and legislators in Westminster;
• Building our networks with third sector organisations and others who seek to influence policy, and representing the organisation at external meetings;
• Monitoring relevant parliamentary business and providing updates to the teams;
• Generating ideas for, planning and delivering on events and webinars;
• Contributing to the organisation’s thinking on strategic justice policy, and scoping new areas of work.

Every member of our team plays a part in influencing how the Centre develops. Roles and objectives may shift, and we ask everyone to work with creativity and flexibility in response to changing business needs.

Skills, Experience and Knowledge

Through your application, you should demonstrate the experience, skills and knowledge you have in the areas described below.

Experience

• Engaging with political stakeholders;
• Producing high-quality written materials to engage different policy audiences;
• Conducting desk-based research;
• Delivering events.

Skills, abilities and knowledge

• Excellent writing skills and good spoken English;
• Excellent analytical skills to succinctly develop and express key arguments;
• Good understanding of the UK political environment
• Demonstrable interest in and understanding of social policy issues
• Awareness of parliamentary processes and opportunities;
• Insight into the challenges policymakers face in delivering change;
• A creative approach to solving social problems and identifying practical solutions;
• The ability to balance multiple priorities and manage your own workload to meet deadlines.

You will also need to have:

• A willingness and ability to travel within the UK and occasionally overseas;
• Eligibility to work in the UK legally.

Timeline

The deadline for applications is 9am on Monday, 12th January 2026. Interviews will be held at our office in Kennington in the week commencing 19th January 2026.

Other benefits

• Matched pension contributions
• Employee healthcare scheme
• Flexible hous

Equal opportunities

It is the policy of The Centre for Justice Innovation to treat all employees and job applicants fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability, offending history or trade union membership status.

We actively encourage applications from candidates of all backgrounds, identities, and experiences, fostering a workplace where everyone feels valued and can thrive.

The Centre is committed to fair recruitment and the inclusion of applicants with criminal records. It is essential that people do not face unfair discrimination in any role within the charity, whether paid or voluntary. For that reason, we do not use criminal records to exclude people. We only ask about criminal records if they are relevant to the role.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Non Crimes Domestic Abuse Worker

Salary: £27,000 - £30,000

Location:  Wembley Police Station/Brent Civic Centre (occasional travel to Hammersmith office)

Hours: 35 Hours p/w, 9AM-5PM. Once quarterly you will need to work a Thursday from 1PM-9PM.

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Non-Crimes Assessment Worker will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. They will work within the team to make proactive contact attempts with a high volume of new referrals. Their main focus will be contacting the police cases that may otherwise not get referred into the service. Once this contact is established complete initial needs and risk assessments. They shall provide initial advice and crisis safety planning before the case is allocated to an IDVA/caseworker or referred to the appropriate partner agency for ongoing support. They will provide this high quality support based upon a client led needs and risk assessment to women from the age of 18 and over who access the domestic abuse service. They will advise women on criminal justice, civil remedies, housing and related matters.

About You:

You will have an excellent understanding of domestic abuse and its effects on survivors and children. Be skilled in risk management and safety planning and is experienced in domestic violence advocacy, who has worked with a high volume of clients who have complex and multiple needs. You will have a countenance that remains calm in a crisis and in handling sensitive information on a daily basis and you will have experience working within safeguarding procedures.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: Sunday 21 December 2025 @ 23:59

• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Brent Core IDVA.

Salary: £27,000 - £30,000 depending on experience. 

Location: Brent Civic Centre, Wembley Police Station and Hammersmith Head Office

Hours: 35 Hours per week, 9AM-5PM. Once quarterly you will be required to work on Thursday between 1PM-9PM.

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

We work within a coordinated partnership response to violence against women and girls as part of the Angelou Partnership. Within the partnership ADVANCE provides independent domestic abuse advocacy and support for women, children and young people who have experienced domestic abuse.

The IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process specialising in working with clients at high risk. They will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women from aged 13, focusing on working with those aged 18 and over who access the domestic abuse service. They will advise women on criminal justice and civil remedies and related matters, support women to attend court where necessary, and coordinate the provision of multi-agency support. Part of the role will to be to establish positive, proactive, and innovative working relationships with services providing services to clients and partner agencies within the Angelou Partnership. As a Core IDVA will work across the boroughs mentioned above, under the guidance of the team leaders and project manager.

To be successful as the Core IDVA you will need the below experience and skills:

To be successful as a Core IDVA, you’ll need to have an excellent understanding of domestic abuse and its effects on women and children and of best practice within the domestic abuse sector. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic abuse, of supporting women involved in mental health services, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.
 

How to apply:

Please apply with a copy of your CV and a cover letter via our website.

The closing date for applications is the 21st of December, interviews will take place on an ongoing basis.

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Harris Hill – Charity Recruitment Specialists is delighted to be partnering exclusively with Hand in Hand International to support their search for a Monitoring, Evaluation and Learning (MEL) Advisor to join their growing Impact team.

Hand in Hand International is an organisation dedicated to helping women transform their lives through entrepreneurship. Working across Kenya, Tanzania, Uganda and Afghanistan, they support women to build sustainable businesses and rise above the poverty line, plus create positive impacts in their families and communities. With more than 6 million women reached to date and a proven track record of creating jobs, boosting incomes and increasing women’s decision-making power, Hand in Hand International is driven by a simple, powerful belief: when women rise, entire communities rise with them.

This role will immerse you in a diverse and inspiring portfolio of programmes, particularly in Kenya and Tanzania where you will work closely with international colleagues to develop and strengthen MEL frameworks, ensure robust data collection and analysis, and support high-quality donor reporting. This role will play a key role in working on a large portfolio with one of Hand in Hand’s key strategic donors across several large projects in Kenya and Tanzania.  You will also contribute to evaluation design, manage relationships with external evaluators, lead internal research projects, and distil findings into meaningful insights that improve the organisation’s work. With opportunities to travel internationally, collaborate across teams, and contribute to strategic MEL initiatives, this role places you at the heart of how Hand in Hand learns, innovates and maximises its global impact.

We are seeking a proactive and detail-driven professional with significant experience in monitoring, evaluation and learning within the international development sector. You will bring confidence in both quantitative and qualitative methods (including impact evaluation), strong analytical skills, and a proven ability to develop MEL plans, logic models, data collection tools, and clear, insightful reporting. Experience working on large, complex programmes for large institutional donors, foundations or corporates, such as FCDO, GIZ or the Gates Foundation, will be invaluable, as will familiarity with mobile data collection platforms and a solid command of Excel. Equally important is to be a collaborative communicator with a positive, solutions-focused approach, able to juggle multiple priorities while maintaining accuracy, curiosity and a commitment to continual learning.

To apply, please submit your up-to-date CV by Sunday, 21st December at 23:59. If you are shortlisted, we will share the job pack, arrange a briefing on the role, and ask you to deliver a tailored cover letter. This is a rolling process, so early applications are encouraged.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Expressions of Interest sought

Interim Director of Fundraising

Hybrid, 1-2x per week in the London office

c£65,000

Full time or 4 days considered

c9 months contract

This organisation is looking for a fundraising lead to build voluntary income to reduce reliance on statutory funding and therefore develop a diverse portfolio of income streams. It is a critical role, and the successful candidate will bring senior-level experience in fundraising, a demonstrable understanding of trusts, foundations, and major donor engagement, and a passion for feminist, anti-racist leadership.

You will lead the organisation’s income strategy with a focus on growing income and working closing with the senior leadership team to develop and cultivate relationships.

We are looking for an individual with a commitment to anti-racism, feminism and social justice.

This post is open to women only under the Equality Act 2010 Schedule 9, Part 1.

Application via CV in the first instance. Further details will be shared with professionals with the relevant experience and values sought.

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services.

Position: Customer Services Advisor

Salary: £28,357 per annum

Location: Hammersmith with hybrid working

Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays

Contract: Permanent

Closing date: Friday 19 December 2025

Interview date: Week commencing 12 January 2026

About the Role

You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported.

Key responsibilities include:

• Managing customer enquiries by phone and email, providing clear and accurate information
• Handling tenancy and responsive repair queries, raising works orders and keeping residents informed
• Keeping records and systems updated with detailed and accurate notes
• Liaising with contractors to ensure repairs are completed efficiently
• Supporting rent and service charge enquiries, including taking payments
• Helping to manage voids and lettings by keeping applicant information up to date
• Working with colleagues across the organisation to ensure a seamless and resident focused service
• Responding professionally to complaints and helping drive improvements based on resident feedback
• Ensuring all work complies with policies, procedures, safeguarding and data protection requirements

About You

We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience.

You will have:

• Experience providing high quality customer service, including managing difficult conversations
• Excellent written and verbal communication skills
• Strong IT skills, including confidence using Microsoft Office
• Experience handling a high volume of calls
• Ability to prioritise workload and work to deadlines
• A collaborative approach and the confidence to use your own judgement
• Empathy, professionalism and a commitment to supporting residents
• An understanding of equality, diversity and inclusion

It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are recruiting for a Digital Lead to join our team in London; the scope on this job involves….

Job Title: Digital Lead - Maternity Cover

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall)   
Salary: £38,674.05 per annum
Contract type: Full-time, Fixed term (until 31 March 2027)

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Digital Lead, supporting the maintenance and development of our two dedicated websites, the National Domestic Abuse Helpline and the Tech Safety website. Supporting the development of our digital assets; from newsletters, podcasts to digital assets for our annual Tech Safety Summit. Supporting the development of a project to produce economic digital assets and updating the economic content on the National Domestic Abuse Helpline.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 17 December 2025

Interview date: 29 & 30 December 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.

This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.

The ideal candidate

To be considered for this role, you should be able to:

• Provide outreach and in-reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.

• Carry out person-centred assessments and work collaboratively with service users to develop support and recovery plans.

• Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.

• Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.

• Promote harm reduction and recovery-focused approaches, ensuring that people are empowered in their choices.

• Maintain accurate records and contribute to monitoring and evaluation of the Reset service.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 27 December 2025 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Stories and Content Gathering Specialist

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Role Title: Stories and Content Gathering Specialist
Salary: £42,205 to £43,417
Location: London-Hybrid
Tenure: Permanent-Full Time

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you passionate about storytelling and its power to inspire, educate and lead change? 

Then we'd love to hear from you!

At ActionAid UK, storytelling sits at the heart of our work. We champion anti-racist, decolonial storytelling by collaborating with creatives rooted in the countries we feature and ensuring every story is told, with dignity, care and integrity. We believe storytelling is a tool to shift power, reframe narratives and challenge the inequalities that shape our world. In this specialist role within our Stories and Content Gathering Team, you’ll help shape bold, authentic content that showcases the work and impact of ActionAid’s partners worldwide, as well as the global movements for social justice and gender equality.

Day-to-day, you’ll nurture strong relationships with colleagues across the global majority and ensure every story reflects the lived realities of the communities we work with. You’ll support photography, video and story gathering commissions across Asia, Africa and Latin America, researching story leads, developing strong angles, liaising with teams worldwide and helping brief and contract photographers, videographers and journalists. You’ll move content through post-production; from translation and consent checks, to safeguarding reviews and story write ups, preparing everything for upload to our global content SharePoint. 

You’ll also help build a global network of freelance translators, editors and creative professionals, and curate strong existing stories and assets so they can be used across advocacy, fundraising, events, exhibitions and federation-wide communications. You may also support with training colleagues in best practice storytelling, contribute to internal and external meetings and help gather feedback to continually improve our processes.

When humanitarian emergencies strike, you will join the emergency communications team to help coordinate rapid content gathering. You’ll support with logistics, contracting in-country creatives, organising translation and ensuring testimonies and information are shaped into accurate, safe, timely content that reflects ActionAid’s feminist, anti-racist and decolonial principles.

We’re looking for someone with at least two years editorial, production or journalism experience, excellent research and writing skills, a sharp editorial eye and strong project management skills, as well as a commitment to telling stories with integrity, care and critical awareness. 

Interviews W/C 19 January

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm 

Salary: £39,000-£42,000
Contract: Permanent, Full-time (35 hours/week)
Location: Hybrid – 1 day per week in Islington
Closing date: 7^th January
Benefits: 25 days annual leave (plus public holidays), employer pension contribution, employee assistance programme, flexible working

We are delighted to be working with Tender, a charity dedicated to preventing domestic abuse and sexual violence among children and young people through the arts and creative projects.

In this pivotal role, you will lead on securing and managing income from statutory sources and trusts & foundations, ensuring Tender has the funding to achieve its ambitious five-year strategy. You’ll manage a portfolio of funders, develop high-quality proposals, and line manage a team of two to deliver exceptional results and continue the charity’s impressive income growth.

To succeed in this role, you will need:

• Proven experience generating income and meeting targets through trusts & foundations and statutory funding
• Strong ability to build and maintain relationships with diverse stakeholders, including funders and government bodies
• Excellent written and verbal communication skills, with the ability to craft compelling proposals and reports
• Strategic thinking and the ability to manage priorities and risks effectively
• Knowledge of the violence against women and girls sector and current policy developments

For an informal conversation about the role, please contact Ashby Jenkins Recruitment and ask to speak to Ashby.

Closing date:
7^th January

Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.

If enough applications are received, we reserve the right to close the application period early.

Job Reference: 2794AJ