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Making a Difference to Maidstone, Maidstone, Kent (On-site)
£13 per hour, To be discussed
Posted 1 week ago Apply Now
Closing in 7 days
Hestia Housing and Support, City of London (On-site)
Between 28373 and 28373 GBP per year
Posted 1 week ago
Closing in 7 days
Hestia, City of London (On-site)
£28,373 per year
Posted 1 week ago
Rainbow Trust Children's Charity, London (Hybrid)
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Posted 1 week ago
Closing in 6 days
Hestia, City of London (On-site)
£29,097 per year
Posted 1 week ago
Social Interest Group, London (On-site)
£27,000 per year
You will play a vital role in delivering high-quality, trauma-informed support to residents and participants within our service.
Posted 1 week ago
Closing in 6 days
Carers Centre, Tower Hamlets, E1, London (On-site)
£27,000 - £29,000 per year
Posted 1 week ago Apply Now
Closing in 6 days
Hestia, City of London (On-site)
£29,097 per year
Posted 1 week ago
Closing in 6 days
Hestia, City of London (On-site)
£16,005 per year
Posted 1 week ago
Closing in 2 days
All People All Places, London (On-site)
£33,000 per year
Opportunity to join a new project of nighttime outreach for women identified as homeless or at risk of homelessness and exploitation.
Posted 1 week ago

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Maidstone, Kent (On-site)
£13 per hour, To be discussed
Part-time (2 days a week, 9-5.30)
Permanent
Job description

Job Purpose

The Administration & Outreach Worker plays a joint role in ensuring the smooth day-to-day running of the outreach centre while also providing compassionate frontline support to clients experiencing hardship or crisis. The role combines office administration, client engagement, partnership building, and practical support to further the mission and vision of the charity.

Key Responsibilities

Administration Duties

  • Handle general office tasks including filing, data entry, and maintaining organised records.
  • Maintain accurate client statistics and confidential records.
  • Manage incoming calls, screen enquiries, and direct to the appropriate person.
  • Welcome and assist clients and visitors to the outreach centre in a professional and friendly manner.
  • Maintain polite and professional communication via phone, email, and post.
  • Support diary management, meeting coordination, and office supplies ordering.
  • Use IT systems including Microsoft Office, databases, printers, and scanners to support operations.
  • Provide general administrative support to ensure the smooth running of the outreach centre.

Outreach & Client Support Duties

  • Provide one-to-one support to clients with compassion, empathy, and a non-judgemental listening ear.
  • Offer appropriate signposting and referrals to relevant services and agencies.
  • Develop and maintain a strong understanding of local support services and resources.
  • Build partnerships with local organisations, agencies, and charities to advocate for clients and support their progression.
  • Support clients experiencing food poverty, crisis, or social isolation with practical and emotional support.
  • Support volunteers and assist with coordination where required.
  • Contribute to the overall strategy and development of the outreach centre.
  • Maintain strict confidentiality and adhere to data protection requirements.

Person Specification

Essential Skills & Experience

  • Previous administrative experience desirable.
  • Excellent computer skills including Microsoft Office and data management.
  • Strong organisational skills and attention to detail.
  • Ability to communicate clearly and professionally, both written and verbal.
  • Ability to manage confidential information with discretion.
  • Empathetic, compassionate, and able to support individuals in crisis.
  • Problem-solving skills and ability to think on your feet.
  • Well organised, self-motivated, and adaptable.
  • Ability to work both independently and as part of a team.
  • Good with people
  • Good under pressure

Personal Qualities

  • Passion for supporting individuals experiencing hardship or food poverty.
  • Shares the heart and vision of the charity and is sympathetic to its Christian ethos.
  • Proactive with a desire to create a positive experience for clients and visitors.
  • Able to remain calm and professional in challenging or sensitive situations.

Additional Information

  • Appropriate training will be provided.
  • An enhanced DBS check will be required.
  • Work attire: Smart casual/appropriate office-based clothing.
Application resources
Organisation
Making a Difference to Maidstone View profile Organisation type Registered Charity Company size 11 - 20

Transforming lives with compassionate, practical, and spiritual support, guided by our faith in Jesus.

Making a Difference to Maidstone logo Play
Posted on: 25 February 2026
Closing date: 27 March 2026 at 16:47
Tags: Administration, Christian, Communications, IT, Social Care / Development, Advocacy, Accounts Payable, Data Entry, Data Protection, Database Management, Engagement / Outreach, Internal communication, Partnerships, Social / Support Work

The client requests no contact from agencies or media sales.