Worker jobs in London

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex Needs Service in Notting Hill.

Sounds great, what will I be doing?

This role provides person centred support to service users, focusing on increasing independence, maintaining accommodation, and improving quality of life.

Responsibilities include creating and reviewing SMART support plans, delivering home or community based support, facilitating access to medical and community services, and minimizing hospital admissions for mental health. The role also involves working with external agencies, developing interventions for hard-to-engage users, and promoting ongoing engagement with support networks.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Experience supporting people with ill mental health in a community based setting is key along with knowledge of the relevant mental health acts and legislations. it would also be beneficial to have strong IT skills and knowledge of safeguarding, recovery approach, and the benefits system.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

A little bit about the role 

Contract: Part time, 3 days per week (0.6 FTE), permanent (currently funded for 1 year)

Location: Hybrid, minimum 1 day per week in London office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.

Please note that this role will close at 9am on Monday, 17 August 2026

As our Youth Engagement Worker, you will play a key role in ensuring the voices and experiences of young people help shape Frontline’s work, programmes and influence.

Working closely with the Youth Engagement Manager, you will support the delivery and growth of our youth engagement offer for young people aged 14-25 with experience of social work and children’s services.

This role has been created to support the expansion of our youth engagement work to include young people aged 14-17. While our existing Young People Advisory Board provides valuable retrospective insight from young adults, engaging younger people will help ensure Frontline benefits from the perspectives of those currently experiencing children’s social care services. Their experiences will help us maintain the relevance of our training, strengthen our understanding of the challenges facing young people today, and inform our policy and practice influence.

You will help create safe, inclusive and meaningful opportunities for young people to share their experiences and insights, ensuring these inform social work education,practice, policy and organisational learning.

Working across Frontline and with external partners, you will support participation activities that amplify young people’s voices and contribute to positive systems change for children and families.

Whether facilitating engagement opportunities, supporting the Young People Advisory Board, developing relationships with partners, or capturing learning and impact, you will bring strong organisational skills, sound judgement and a commitment to youth-centred practice to deliver high-quality outcomes for young people and the organisation.

We are looking for someone with:

• Direct experience working with young people aged 14-25, ideally with knowledge of care and social work systems
• The ability to plan and deliver engagement activities that are safe, inclusive and youth-led
• Good safeguarding awareness and confidence handling wellbeing concerns appropriately
• Strong communication skills, comfortable building relationships across teams and managing a varied workload.

Please see the job pack for a full list of responsibilities.

A little bit about you 

We are looking for someone with hands-on experience working with young people aged 14-25 and a track record of building trusted relationships with them. You will understand the issues facing care and social work experienced young people, along with the policy landscape shaping children’s social care. You will have practical experience running engagement and facilitation activities, and ideally some familiarity with co-production and youth-led approaches. Background in the social care or youth sector is important, along with solid safeguarding knowledge, and any experience reporting to funders would be a plus.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.

For further information about this role, please contact Kasey Thompson, youth engagement manager (see job pack for contact information).

About the organisation

For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.

nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

About East London Rape Crisis Service

East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support.  Services include advocacy, emotional and practical support, one-to-one counselling and group work.

About You

The Women’s Caseworker provides proactive short-term support and casework to female victim-survivors of sexual violence. You will work as part of a growing feminist Rape Crisis service that is developing to meet the needs of women and girls. This post involves travel across East London, and a hybrid model of home, outreach and office working.

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls. We particularly encourage applications from Black, Asian and minoritised women, young women with lived experience and those who have experience of accessing services as a young woman/girl.

Job Ref: nia 221

Hours: 35 hours per week (including 1 evening per week and Saturday mornings on a rota basis)

Team: East London Rape Crisis

Salary: £29,000- £32,000 dependent on experience and qualification

Location: Hybrid approach to office, outreach and home working. Current office locationsare Islington and                                             DagenhamHeathway

At Likewise, the core of what we do is build meaningful one-to-one relationships with people who are finding life difficult, and use those relationships to help people feel supported and make change.

We're recruiting up to three Hostels Mental Health Support Workers to join a brand new service, starting this autumn. In this role, you would be doing that work inside Camden's homelessness hostels, going in to work alongside residents and the staff teams who support them. You would be embedded in a set of hostels, aligned to a part of the borough, with a regular on-site presence and a caseload of up to 15 people.

The people you work with are adults experiencing homelessness with complex needs, whose mental health is often a practical barrier to moving on. Much of the work is about helping someone stabilise and build the confidence to take their next step.

Camden's Adult Pathway is made up of 16 hostels, supporting around 600 people experiencing homelessness with complex needs. Mental health need in those hostels has risen sharply, and hostel staff are holding far more of it than they are set up or supported to hold. This is a new service, funded by government for three years. The model is designed but not yet lived, and whoever joins will help shape how it actually works.

Likewise is a community-centred mental health and wellbeing charity based in Camden. We believe that people thrive when they have access to meaningful relationships, supportive communities and opportunities to contribute. We're also committed to building a different kind of organisation, one that values trust, learning, autonomy and shared responsibility.

You don't need a specific qualification to apply, and we welcome people from a range of backgrounds. But this is not an entry-level role: we need people with real support work experience behind them. We care more about how you are with people, how you think and how you work than about your CV on paper.

If that sounds like you, we'd love to hear from you.

Lead a pod in our long-running Floating Support service: hold the relationships, develop placement students, and stay close to the work.

At Likewise, the core of what we do is build meaningful one-to-one relationships with people who are finding life difficult, and use those relationships to help people feel supported and make change.

We're recruiting a Pod Leader to join our Floating Support team. As a Pod Leader, you are the person who holds that relationship with every client in your pod. You know them, stay alongside them over the long term, and are accountable for their support, even though many of the visits are carried out by the placement students you lead. You're the person who stays, while others come and go around the work.

You also play a big part in developing your students. Most arrive with no experience of this kind of work, and a lot of what makes a pod work well is the way you help them learn to do it.

Floating Support has been running for over twenty years. It's long-term, flexible support for adults in Camden, in sessions of around two hours, wherever works for the person. We reopened referrals in 2024, and the service is growing, which is part of why this role matters.

Likewise is a community-centred mental health and wellbeing charity based in Camden. We believe that people thrive when they have access to meaningful relationships, supportive communities and opportunities to contribute. We're also committed to building a different kind of organisation, one that values trust, learning, autonomy and shared responsibility.

You don't need a specific qualification to apply, and we welcome people from a range of backgrounds. But this is not an entry-level role. We need people with a good amount of work experience behind them, including some real experience of support work, whether paid or through volunteering. We're more interested in how you are with people, how you think and how you work than in your CV on paper.

If that sounds like you, we'd love to hear from you. 

Early applications are encouraged - we may conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Crisis Café / Helpline Support Worker
Reference: 374
Responsible to: Crisis Cafe/Helpline Coordinator
Contract: Permanent
Hours: 22.5hrs (3 evenings) or 30hrs (4 evenings)
Work Pattern: 17:30 – 01:30, working across a 7-day flexible rota including some weekends
Salary: £26,000, increased to £26,775 following successful probation (pro-rata for part-time)
Working base: Stevenage - expectation to travel across all Cafe sites where necessary (Watford, Stevenage, Ware and Hatfield)

About the Role

To be a key member of the staff team delivering the Nightlight Mental Health Crisis Services. Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind Network’s values throughout the Crisis Cafe/Helpline services. Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.

About the Service

Hertfordshire Mind Network’s Nightlight Service (Cafés, Helpline, 24/7 Crisis House, A&E Liaison service and Daylight provision) is proud to provide urgent support, crisis intervention, and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis, by using a person-centred approach to ensure that everyone is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
• To provide 24/7 support for individuals experiencing a mental health crisis.
• To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date: 21st August 2026
Interview date: Early September, at Watford Wellbeing Centre
N.B: Please quote reference number 374 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Workerto play a pivotal role in our Southwark Mental Health Service.

This role is to work shifts and will require occasional weekend work.

Sounds great, what will I be doing?

In this rewarding role, you will work closely with service users to deliver person-centred, strengths-based support that promotes recovery, independence, and wellbeing. You will engage individuals in comprehensive assessments, support planning, and safety planning, ensuring that all plans are user-led and tailored to their unique needs, aspirations, and goals. Working collaboratively with the Service Manager/Team Manager, you will assess referrals and develop, review, and monitor support, safety, and move-on plans. You will build strong partnerships with external agencies, families, carers, and other key supporters to ensure coordinated and effective support. The role also involves helping service users access healthcare, education, training, employment, and other opportunities that support their recovery journey, while encouraging participation in social and skills-development activities that promote inclusion and confidence. As part of a flexible and supportive team, you will contribute to maintaining a safe, welcoming environment, oversee health and safety requirements, support tenancy sustainment including occupancy agreements and rent payments, and provide information and signposting to carers so they can access the support available to them.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for a confident and proactive individual with excellent communication, influencing, and relationship-building skills. You will be able to work collaboratively with colleagues, stakeholders, and partner organisations, using your strong interpersonal and negotiation skills to build trust, foster positive partnerships, and achieve the best outcomes for service users. You will demonstrate a professional and ethical approach at all times, acting with integrity and gaining the confidence and respect of those you work with. Strong IT and digital skills are essential, including proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook. You will be comfortable producing reports and written documentation, maintaining accurate records and databases, analysing information, creating presentations, and managing professional communications. The ability to support the ongoing development and maintenance of service and contract-related databases, working alongside IT colleagues where required, will also be important in ensuring efficient and effective service delivery.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Role: Caseworker (Information and Advice)

Hours: 28 hours per week (flexibility around working pattern)

Salary: £30,282 - £32,445 (pro rata, per annum)

Location: Hybrid

Start Date: 1 September 2026 or as soon as possible there after

Contract Type: Fixed term until 31 Jan 2027, with potential of extension dependent upon funding.

This post is subject to a satisfactory Enhanced DBS (Disclosure and Barring Service) check.

About the Role

This role sits within our Information and Advice team and is key to the smooth running of our Information and Advice service. This role will provide casework support relating to Adult Social Care, Housing, and Welfare Benefits to Disabled Merton Residents.

Key Tasks and Responsibilities

1. To manage a varied caseload, providing accessible and quality information, advice, guidance and representation to Disabled people in Merton.

2.   To support Disabled people in Merton with Adult Social Care including but not limited to Care Act assessments, reviews and reassessments, including Financial Assessments.

3.   To support Disabled people in Merton with Housing including getting on to and improving positions on the housing register, aids and adaptions and Disabled Facilities Grants.

4.   To support Disabled people in Merton with Welfare Benefits including but not limited to applications, assessments, appeals and tribunal representation.

5. To support quality assurance processes to maintain the Advice Quality Standard including ensuring case notes are updated in-line with frameworks, carrying out peer file review and taking part in supervision sessions.

6. Where appropriate, refer Disabled people to other services in line with our policies, including other Merton CIL services.

7. To research and remain informed of new legislation or policy changes that impact casework.

8. To collaborate with the Policy and Campaigns Team to push for systems change.

9.  To understand safeguarding procedures and raise concerns with support from the safeguarding lead.

10. To work within the Social Model of Disability and ensure that it is understood by our members, service users, staff, local authority, and partners.

11. To carry out the duties of the post in line with our Equality, Diversity, Inclusion and Equity Policy, and adhere to all Merton CIL’s policies and guidelines, including our values.

12. To undertake such duties and attend out-of-hours and/or weekend events when reasonably be required.

                                                                                                                                                                                                This job description reflects the requirements of the post at the time of writing. The needs and circumstances may change over time and therefore the Job Description may need to be reviewed in the light of any such changes which may occur.

Other Information

Merton CIL is committed to equity and inclusion and reflecting the diverse communities we serve. We particularly welcome applications from individuals from marginalised communities.  

Please also email us if you:

·Have any questions or would like an informal discussion about the role,

· Need support to apply, adjustments or require any of the materials in a different format.

We do not use AI within our hiring processes. 

Carer's Caseworker Temporary Contract (6 Months+)
£14.58 - £15.58 per hour
37.5 hours per week
Hybrid Working: Home-based with 1 day per week in the office

Make a real difference to unpaid carers Are you passionate about supporting others and helping people navigate challenging circumstances? This is an exciting opportunity to join a thriving independent carers support charity that places unpaid carers at the heart of everything they do.

As a Carer's Caseworker, you will provide practical guidance, emotional support and advocacy to adult carers, ensuring they have access to the information, services and resources they need. Working as part of a dedicated and supportive team, you will empower carers to feel recognised, valued and supported throughout their caring journey.

About the role This varied and rewarding position combines frontline casework, advocacy, community engagement and partnership working. You will support unpaid carers through personalised assessments, tailored support plans and practical advice, while helping to raise awareness of carers' needs across the local community.

What you'll be doing:

Direct Support to Carers

• Deliver carer assessments in line with the Care Act 2014 and develop personalised support plans
• Support carers with applications for Carers Personal Budgets where eligible
• Provide information, advice and guidance on carers' rights, welfare benefits, housing and local services
• Offer emotional support and advocacy to carers facing complex challenges
• Liaise with local authorities, NHS providers and voluntary sector organisations to coordinate effective support
• Manage referrals and ensure appropriate follow-up action is taken

Outreach and Community Engagement

• Proactively identify and engage unpaid carers, including those from underrepresented communities
• Build positive relationships with healthcare professionals, community organisations and local partners
• Raise awareness of unpaid carers and available support services
• Contribute ideas and insight to help shape service development and future initiatives

Administration and Case Management

• Maintain accurate records and case notes using internal systems and databases
• Register new carers and ensure records remain up to date
• Prepare case summaries and contribute to reports for managers, commissioners and funders
• Ensure confidentiality, GDPR compliance and high standards of data management

Team Contribution

• Share specialist knowledge and best practice with colleagues
• Participate in team meetings, supervision and training opportunities
• Contribute to a positive, supportive and solutions-focused culture

What we're looking for

• Experience supporting individuals from diverse backgrounds with varying levels of need
• Experience managing a caseload and maintaining detailed case records
• Experience providing advice, guidance or support in a frontline, community or care setting
• Exposure to health, social care or voluntary sector services
• Experience supporting vulnerable individuals, including within mental health or wellbeing-focused environments
• Strong communication, relationship-building and advocacy skills
• Good IT skills, including Microsoft Office and database systems
• Excellent written communication and report-writing ability
• A proactive and solution-focused approach to supporting others

Knowledge and Understanding

• Familiarity with the Care Act 2014 and its implications for carers
• Understanding of welfare benefits, including PIP, Attendance Allowance and Carer's Allowance
• Awareness of housing issues, safeguarding and equality legislation
• Insight into the challenges faced by unpaid carers and the importance of support networks

About You You are warm, empathetic and approachable, with a genuine passion for supporting people. You thrive on building trusted relationships, are committed to inclusive practice and are motivated by the opportunity to create positive change in the lives of unpaid carers. Whether working independently or collaboratively, you bring professionalism, compassion and a strong commitment to delivering high-quality support.

A basic DBS check will be required as part of the recruitment process.

If you're ready to make a meaningful difference in the lives of unpaid carers and join a charity that truly values the impact of its people, we'd love to hear from you. Submit your CV today.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are recruiting for a Refuge Worker to join our team in Lewisham; the scope on this job involves….

Job Title: Refuge Worker

Location: Athena, Lewisham
Salary: £29,701.36 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

As part of this role, you will be required to participate in an out-of-hours on call Rota 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing date: 9.00am on 31 August 2026

Interview date: 10 September 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Out of Hours Intervention Worker to play a pivotal role in our Criminal Justice Service in Highbury.

Sounds great, what will I be doing?

Providing admin and other support to colleagues, particularly in relation to compiling documents relating to residents medication, curfews and sign-in registers. Completing welfare checks on residents in the Approved Premises. Ensuring timely and accurate recording of information on electronic databases, and completing tasks to a high standard. Following protocols, encouraging compliance with curfews/drug & alcohol testing, and liaising with partners including on-call manager, probation and police. Ensuring that colleagues, multi-agency partners and management are informed and updated on matters as is necessary for risk management and safeguarding duties. Actively monitoring and maintaining the health, safety, security, cleanliness and hygiene of the Approved Premises and the well-being of its occupants utilising information sharing, CCTV, direct observation, inspection, personal contact and other methods, as appropriate. Ensuring that all related administration is done in good time; that detailed, concise and accurate records are created contemporaneously, that information is shared appropriately, and that confidentiality is properly maintained. Using initiative to identify and deal with additional tasks or issues as they arise

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The role requires the capacity to maintain firm boundaries and use authority appropriately while working pro‑socially and positively with others, alongside an understanding of the emotional and behavioural impact of trauma and the ability to support people who may display a wide range of emotions, behaviours and communication challenges. It calls for strong engagement and communication skills, a flexible and responsive approach, and an optimistic belief in people's capacity to change. You'll need to learn quickly, gather information effectively and make defensible decisions, as well as accurately receive, process and record detailed information within confidentiality requirements. Working as part of a team is essential, leading by example and taking a practical, hands‑on approach to tasks such as cooking, gardening, household duties and leisure activities. A solid understanding of safeguarding issues and the ability to address them appropriately is also key.

This post is open to female applicants only under the Equality Act 2010, Schedule 9, Part 1

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Crisis Alternative Service in Hounslow

Sounds great, what will I be doing?

We are seeking a dedicated worker to manage a caseload of clients needing early intervention or prevention support with their mental health. The role involves delivering group activities and programmes, co-producing support with service users, and empowering them to engage effectively with professionals and community services. You will help develop peer support networks, monitor wellbeing and safety, and ensure all safeguarding concerns are addressed. The post requires flexibility, teamwork, accurate record-keeping, and timely completion of referrals, assessments, and reviews. You will also support colleagues, contribute to the smooth running of the service, and take part in regular supervision and professional development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

We are seeking someone with proven experience supporting individuals with mental health and/or dual diagnosis, with strong knowledge of mental health conditions, recovery approaches, and relevant legislation. The role requires excellent communication, partnership-building, and case management skills, alongside the ability to work independently, as part of a team, and to support new staff or volunteers. You should have experience in planning and delivering initiatives such as groups, events, or volunteer programmes, as well as strong organisational, IT, and administrative skills. A solid understanding of safeguarding, risk assessment, and local recovery services is essential, along with the confidence to represent the organisation externally and manage work effectively under pressure.

When will I be working?

You will be required to work between 2:00pm – 10:00pm. Hours are scheduled on a rolling rota, which includes weekends and bank holidays.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

As a Specialist Outreach Support Worker, you'll provide trauma-informed, person-centred support to people at risk of homelessness, helping them maintain their accommodation and access the services they need to thrive.  You'll use your specialist knowledge and experience to support customers with complex needs, promote tenancy sustainment, and contribute to improving homelessness prevention practice across the team and wider service.

 

You’ll be part of a team that’s inclusive, customer-led, and always striving to do better, for our communities and for each other. You will be traveling across the South Essex region, so a UK driving licence and access to a car is essential for this role.

What you’ll do

• Manage a caseload of customers, delivering tailored support that promotes independence and positive outcomes.
• Support customers with complex needs, including budgeting, education and training opportunities, tenancy-related issues, and access to specialist services.
• Carry out assessments, risk assessments, support planning, reviews, and crisis intervention as required.
• Run drop-ins across South Essex, offering support, encouragement, and practical help
• Work collaboratively with statutory, voluntary, and community organisations to improve outcomes for people at risk of homelessness.
• Support customers to access services relating to mental health, substance misuse, physical health, employment, and wellbeing.
• Maintain accurate customer records, case notes, and performance data in line with organisational and regulatory requirements.

What you’ll need

You're a compassionate and resilient professional who is passionate about helping vulnerable people achieve stability and independence. You're able to build trust quickly, work effectively with people in crisis, and deliver meaningful support that makes a lasting difference. You're a proactive team player who combines excellent communication skills with strong problem-solving abilities and a customer-centred approach.

• Experience supporting vulnerable people in housing, homelessness, or substance misuse services
• Strong knowledge of housing law, homelessness prevention, and welfare benefits
• Confidence engaging with people in crisis and chaotic situations
• Ability to create strength-based support plans and carry out assessments
• Excellent communication, IT, and record-keeping skills
• Good numeracy skills, including the ability to support customers with budgeting, debt management, and benefit maximisation.
• A proactive, organised, and customer-focused approach to your work.
• The ability to work independently as well as collaboratively within a team.
• Willingness to work flexibly, including outside normal office hours when needed
• A UK driving licence and access to your own car

 

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies

Interviews will be held in person at our Pitsea office on the 24th August.  

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

We are excited to be hiring a Young Women’s Worker to join our team and invest in the lives of young women across Tower Hamlets. This role is all about building positive, supportive relationships, creating safe and empowering spaces, and helping young women grow in confidence, resilience, and self-worth. The successful candidate will be passionate about mentoring, advocacy, and working alongside young women as they navigate life’s challenges, discover their strengths, and shape their futures. If you are committed to making a meaningful difference and have a heart for supporting young women to thrive, we would love to hear from you.

Please send us your CV and a cover letter detailing your suitability for the role. The role description and person specification can be found on our website.