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Job Purpose
• The hospital to home service works collaboratively with hospitals to support people
when they are discharged from hospital to return home. As a Hospital to Home
Outreach Worker you will provide temporary practical and emotional support to service
users within their home and make sure they understand the care and treatment choices
available to them. The service is time limited, usually up to 4 or 6 weeks, to adjust and
settle back in their homes.
Key Tasks
• Assess the needs of service users either in hospital before discharge, or in their homes,
and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience through tasks such as:
• Key cutting
• Co-ordinating with colleagues for the setup of the home environment
• Checking heating, electric and gas is functional prior to discharge
• Allowing access to the property for cleaning/repairs
• Provide (and/or arrange) the practical and emotional support needed to enable
service users to move home and/or remain safely at home.
• Be vigilant and make referrals/signpost for additional needs that our wider team, or
partners can support. E.g. for benefit checks, energy advice, carers support,
befriending.
• Help maximise service user independence by adopting an enabling approach.
• Develop a listening and caring relationship with the service user and their
families/carers.
• Provide domestic practical support within the home such as:
• Light cleaning,
• Washing (e.g. bedding),
• Changing bed sheets etc.
• Prepare and service drinks and simple meals with or for the service user customer
ensuring nutritional needs are met.
• Accompany service user outside the home e.g. hospital/GP appointments etc.
• Support customers with other tasks e.g. making telephone calls on their behalf,
reading and responding to correspondence, completing simple forms (training will be
provided) as directed by the customer etc.
• Ensure services provided by AUKEL in the community are safe and person centred.
• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
• Work within AUKEL’s expectations of professional boundaries and confidentiality.
• Provide cover in the case of sickness and annual leave periods of colleagues.
• Support service user reviews, ensuring all visiting information is uploaded on to
AUKEL’s organisational case management system.
• Meet with volunteers to provide support and guidance.
• Work with a range of professionals including:
• Supporting health and social care professionals with patient discharge
• Liaising with the hospital health and social care professionals (e.g. Social Workers) to
facilitate smooth supported discharge.
• Handypeople & contractors
Administration
• Input all records, reviews, and visiting information to service user’s case notes in a
timely manner to maintain up-to-date and accurate records on AUKEL’s case
management system (currently Charity Log/Call-round App).
• Report all “no access” failed visits, or changes in service users’ condition or
circumstances in accordance with AUKEL’s policies and procedures.
• Ensure service user comment sheets are completed.
• Support the return of customer comment sheets and general feedback in respect of
your own service users.
Quality
• Ensure services provided in the community are delivered in line with the Care Quality
Commission (CQC) principles.
• Deliver all work in line with AUKEL quality mark standards.
• Commit to undertaking the Care Certificate, if not already held or in possession of NVQ
level 2.
• Complete essential training as required by AUKEL to provide safe services.
Liaison
• Work in collaboration with other agencies providing support within the customer's
home.
• Work under the direction of the service manager and project officer/s.
• Represent AUKEL and participate in appropriate external meetings and events to
remain aware of local, regional, and national issues affecting quality and compliance
issues affecting care and home support services.
General
• Meet regularly with your line manager for support, supervision, and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Undertake any other duties within the competence of the post holder as may be required
from time to time for the continued smooth running of AUKEL.
• Complete any training which is required to fulfil the role.
• Carry out the duties of the post in accordance with AUKEL policies and procedures
including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene,
Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation),
Safeguarding Vulnerable Adults etc.
• Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
• The post holder reports to the manager.
• Close working with NHS health & social care professionals.
• Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and
Age UK Waltham Forest.
• Close working with AUKEL internal departments e.g. information and advice, advocacy, Take
Home & Settle services, and volunteering department etc.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that
encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have
what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
• Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position.
Desirable
• Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
• Experience of working collaboratively with external partners.
Knowledge & Understanding
Essential
• Understanding and commitment to empowering individuals to reach their full potential.
• Understanding the principles of confidentiality in practice.
• Understanding of safeguarding and when to raise a concern.
• Understanding of stigma and discrimination, and the impact this has on people’s lives.
Desirable
• Knowledge of local services available to adults and their carers
• Understanding of hospital discharge procedures.
Skills/Attributes
Essential
• Excellent interpersonal skills
• Good English verbal and written communication skills
• Good planning and organisational skills.
• Ability to work independently and as part of a team
• Ability to prioritise and manage time and resources in a competent manner
• IT skills to the level of being able to use Word, email, internet, mobile phone apps and logging information on AUKEL’s CRM
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
Desirable
• Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc.
• Able to use Charity Log (CRM used by AUKEL). Training will be provided as
necessary.
• Ability to drive with use of own vehicle (mileage and essential car users will be paid).
Additional Requirements
• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs.
• The role requires daily travel across East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Substance Misuse Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Substance Misuse Worker
Location: Catford, Lewisham (Approximately 11 minute walk from Bellingham Station - Thameslink and Southeastern rail services) - The service works across two properties which are located in close proximity to each other. This service has step free access.
Salary: £29,000 (Full Time Equivalent)
Shift Pattern: 22.5 hours per week, Monday to Friday 3 days a week which can be discussed directly with the hiring manager at interview
About the role
We’re looking for a Substance Misuse Worker with experience in mental health and substance use to join our Catford team. Based in a 24 hour residential service, you’ll support adults with severe and enduring mental health needs through rehabilitation and recovery focused support, using your specialist knowledge to help residents and the team overcome personal challenges.
You will deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills. You will be a specialist in comorbidity, supporting the team to achieve positive outcomes for our residents. Some of your duties will include:
- Undertake joint holistic assessments, risk assessments, care plans, and interventions to support harm reduction and minimisation.
- Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet individual needs.
- Help reduce episodes of crisis and assist residents/participants to access services which can offer alternatives to crisis support.
- Work closely with support staff and clinical teams to support and advise them on interventions and approaches to meet resident/participant comorbid, complex mental health and substance misuse needs.
- Support multi-disciplinary teams and the wider community teams with support, advice, signposting, and move on care planning.
About you
We are looking for someone who has specialist knowledge on how to support individuals with comorbid and complex needs, with experience in interventions, and in a similar role. Qualifications are desirable if paired with practical experience which is relevant to this role. We look at individual characteristics with the ability to engage with various people who may not want to receive the support, able to build trusting professional relationships, and able to demonstrate resilience, solve challenges, and be proactive. If this sounds like you, take a look at the further criteria:
- Full knowledge on comorbidity and complex needs, able to share knowledge, skills, and experience with others
- Previous experience in a similar role, providing interventions and holistic assessments and support for people experiencing mental health challenges
- Ability to provide specialist support and knowledge in risk assessment and risk management, particularly in relation to harm minimisation, substance misuse and mental health
- A commitment to promoting recovery, harm reduction, and active involvement in care planning
- Ability to apply relapse prevention models to promote sustained recovery and harm reduction
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
About The Role
St Mungo’ s Hackney Move On service provides semi-independent accommodation consisting of 39 bed spaces split between 7 shared properties to people exiting short stay/long term hostel/supported housing provisions in preparation for independent general needs accommodation. Clients accessing our services have all experienced homelessness, may be in recovery for substance or alcohol use or an addressed mental health need or are currently positively engaged with external services around any identified needs.
Our team is looking for a Housing and Lettings Worker who will play a key role in providing a welcoming, safe and supportive environment while providing housing and tenancy related management support to clients at the service. You will be responsible for the quick turn-around of bed space voids and supporting new/current clients with benefits claims, accessing relevant health care and treatment appointments and signposting to other relevant support services. Additional responsibilities will include:
- Working as part of a team in to ensure that a person-centred approach is taken when working with clients
- Advice and assistance to clients in relation to fulfilling tenancy conditions
- Advice and assistance to clients to identify and access move-on options
- Taking the lead on the process of clearing rooms when residents leave, deal with housing management and maintenance issues across our 7 sites and support the day to day running of the office and other communal areas.
Hackney Move On is staffed on a rota basis between the hours of 9am–9pm, including weekends and Bank Holidays and includes periods of lone working.
About you
This role will suit people with some experience of housing or property management, experience of providing excellent service and managing complex and difficult situations in relation to people. You should also have:
- Good communication skills and the ability to work with others whilst managing your own time.
- A non-judgemental approach to working with homeless people and an understanding of the needs and support requirements of vulnerable clients on low (or no) incomes; including those with mental health and/or substance dependency problems.
- Ability to learn internal systems, processes and IT applications to manage compliance within the service.
- Good organizational and time management skills.
St Mungo's is committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 22nd Jan 2026
Interview and assessments on: w/c 9th Feb 2026
What we offer
· Excellent Development and Growth Opportunities
· A Diverse and Inclusive Work Place
· Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Equal People Mencap support vulnerable adults and children, including those with learning disabilities, autism and complex needs to live independently and participate fully in the community. We work across west and central London.
We are looking for an enthusiastic, motivated and experienced individual to join us as a Senior Support Worker, supporting a passionate and friendly team of staff. Working alongside another Senior Support Worker you will support the Floating Support Manager to deliver an effective support service which enables everyone to achieve their aspirations.
We enable people to lead fulfilling and valued lives, maintain their tenancies, participate in their local community, develop independent living skills and achieve their personal goals and desired outcomes. As well as providing direct care and support, you will have the opportunity to act as a Key Worker supporting people to achieve their dreams and goals.
Working closely with the Project Manager, you will ensure that the quality standards and requirements of CQC are met and that the service meets and exceeds the expectations set out in the service specification. This will include working alongside the team to undertake referral assessments, plan transitions and work with individuals and their circle of support to co-produce and implement support plans.
At least 1 years’ experience in providing care and support is essential for this role.
We can offer you:
• A competitive salary
• Generous sleep-in allowances
• Opportunities for overtime
• Company sick pay
• Paid carers leave
We are a passionate and inclusive organisation. We embrace diversity and encourage applicants from all backgrounds and cultures.
Turning dreams into action at the pace of the individual.
The client requests no contact from agencies or media sales.
We're looking for a kind, empathetic and resilient Female Refuge Support Worker to join our Homelessness and Complex needs Service in Tower Hamlets.
£11,200.00 per annum, working 16 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Are you looking for a rewarding role working with families who have fled domestic and sexual abuse? We are looking for friendly and diligent individuals to join our refuge team.
We work with a trauma-informed, survivor led framework with intersectional feminism at the core.
The Tower Hamlets Domestic Abuse Service provides emergency accommodation to women and children fleeing domestic and sexual violence. As a refuge support worker you will provide emotional and practical support, such as legal options, housing, benefits and signposting.
You will risk assess and develop safety and support plans with survivors at the centre.
The role is 16 hours per week
Due to the Client and the nature of this role, this position is for Women only.
This is a fixed term contract until May 2026 with possibility of extension
What you'll do:
* Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
* Building supportive, trusting relationships with customers and creating a positive atmosphere.
* Oversee On Track implementation from an operational perspective during the initial upload of cases to ensure that any issues are highlighted to management.
* Conducting regular Keyword sessions with each survivor.
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Knowledge of the impact of domestic and sexual abuse on women and children
* Exudes a warm friendly presence and open behaviour
* Experience conducting risk assessments and safety plans
* Ability to keep on top of casework admin and prioritise tasks.
* Works within an anti-discriminatory and intersectional feminist framework
What you'll bring:
Essential:
* Experience working with survivors of domestic abuse
* Understanding of the impact of domestic abuse on survivors and their children
* A trauma-informed approach to support
* Experience conducting risk assessments and producing person-centred safety and support plans
Desirable:
* Experience of working in a residential setting
* Experience of delivering domestic abuse recovery programmes
* Experience of coproducing delivery outcomes and gathering evidence in accordance with them
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
We're looking for a kind, empathetic and resilient female Refuge Children's Worker to join our Homelessness and Complex needs Service in Tower Hamlets.
£14,000.00 per annum, working 20 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Are you looking for a rewarding role working with families who have fled domestic abuse? We are looking for friendly and diligent individuals to join our refuge team.
This is a fixed term contract until May 2026 with possibility of extension
What you'll do:
* To ensure that the needs of children and young people in the refuge are assessed as part of admission and the duration of their stay
* To plan and implement a programme of therapeutic and recreational activities for children and young people living both at the refuge and in the community, as well as play-work and activity trips
* To provide individual, age-appropriate key working sessions for children of all ages. With a focus on safeguarding, including risk and safety planning, emotional & physical health & wellbeing, education and social & family networks
* To encourage and support mothers to build loving and consistent relationships with their children
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self-development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments Mission & Values 'Working with people to make choices, achieve goals and take control of their live through high quality care, support and housing'
What you'll bring:
Essential:
* A recognised qualification in childcare such as NVQ level 3, NNEB/DCE,
* Experience of working with children of all ages
* Experience of working with children who've experienced domestic abuse
* Ability to communicate effectively with children of different ages and backgrounds, and help them communicate their experiences
* Experience of planning, facilitating, evaluating and recording group play
* Experience of writing Reports
* Ability to work flexibly around working hours
Desirable:
* Experience of working with children in a residential setting
* Experience of delivering domestic abuse recovery programmes
* Experience of coproducing delivery outcomes and gathering evidence in accordance with them
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.
Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Triage and Assessment Worker to join our team – helping guide children and families on their healing journey.
Position: Bounce Back for Kids (BB4K) Triage and Assessment Worker
Location: Reading with hybrid working arrangements.
Contract: Permanent full time – 37 hours per week, weekdays.
Salary range: £25,735 - £31,453 per annum
About the role:
As Triage and Assessment Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:
· being the first point of contact for families referred to our service
· conducting structured assessments to understand needs
· providing skilled practical help and advice to enable families to reach an informed decision
· presenting cases at internal triage meetings, providing clear recommendations for support pathways.
About you:
As a successful Triage and Assessment Worker, you will have experience of working directly with vulnerable families, ideally within a domestic abuse, safeguarding, or trauma-informed context. You will also have experience of case management and case presentation. With excellent interpersonal skills, you'll actively listen, build trust quickly, and communicate effectively while providing a telephone-based service.
If this sounds like you please visit our website for more information, contact details and to apply today to join a collaborative and dedicated team who are part of something truly meaningful.
We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.
Closing date: 9am, Fri 30 January 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, Family Support Triage Worker, Family Triage Support, Domestic Abuse Triage Worker, Domestic Abuse Triage Support Worker, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.
Working location: mostly remote work with some travel required. Based in the north/central area of the South West region you will deliver a face-to-face service to clients in their own home or safe meeting place across the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary.
Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.
You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision.
What we offer:
· A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown)
· Birthday day off
· Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Pension
· Employee Assistance Programme
· Clinical supervision and excellent support
· A rewarding role with purpose
· Be part of a skilled, friendly team with an engaged Board of Trustees
· Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)
Who we're looking for
Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, lived experience or any type of casework could make you an ideal candidate.
Essential Requirements:
- A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed)
- Resident in the north/central area of the South West Region.
- Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities.
· Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
- Competency in I.T skills to work remotely.
Desirable Experience:
Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
If writing a cover letter isn't your thing, why not send us a short video telling us why you'd be a great fit for our charity?
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.
The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically.
This post is currently funded until 31st March 2027 with a possibility of further extension.
Hours: 35hrs/week working across Camden, Haringey and Islington
You will work closely alongside the refuges Team Leader and Service Manager to implement and deliver a trauma informed approach to refuge services. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.
CV’s will not be accepted.
Closing date: 10am, 19 January 2026
Interview period 26 & 28 January 2026
The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies
Delivering cutting edge services to end violence against women and children.

The client requests no contact from agencies or media sales.
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.
The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically.
This post is currently funded until 31st March 2027 with a possibility of further extension.
Job Ref: nia 198
Hours: 35hrs/week working across Camden, Haringey and Islington
You will support women living in nia’s refuges to move on into accommodation and support them to resettle and build resilient support networks. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice
CV’s will not be accepted.
Closing date: 10am, 19 January 2026
Interview period: 26 & 28 January 2026
The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies
Delivering cutting edge services to end violence against women and children.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.
Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. We’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.
Position: Bounce Back for Kids (BB4K) Support Worker
Location: Reading office with hybrid working arrangements and frequent travel. Role covers casework activity across Reading, South Oxfordshire, Vale of White Horse and Oxford City.
Contract: Permanent part time – 15 hours per week, weekdays.
We’re open to discussing working patterns that match both your needs and our service delivery.
Salary range: £10,433 - £12,751 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum)
About the role:
As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:
· the completion of assessments to understand the needs of families
· delivering group work for children and parents
· provide 1-2-1 sessions to children and families most in need
· supporting our families through providing outreach support
About you:
A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.
If this sounds like you please visit our website to join a collaborative and dedicated team who are part of something truly meaningful.
We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.
Closing date: 9am, Fri 30 January 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Role description: You will work with local residents to continue our community engagement work, empowering residents to bring about positive change for North Leatherhead and facilitating their engagement in decisions affecting the local area.
Pay and hours: £16 an hour. 15 hours per week, with occasional evening and weekend working.
Contract: 6-month contract, initially.
Location: LCH, Kingston Road, Leatherhead. KT22 7PX. Not suitable for remote working.
Context:
North Leatherhead is in the top 5% most deprived neighbourhoods in Surrey, with one of the highest concentrations of foodbank use in the county and healthy life expectancy rates that are, on average, seven years lower than in South Leatherhead. A listening exercise by Mole Valley District Council highlighted the lack of community provision and the damaging impact of the closure of the children’s centre and other community buildings in recent years.
Leatherhead Community Hub (LCH) opened in March 2022 as a dedicated community centre in North Leatherhead. LCH provides opportunities for people to come together socially and build community, as well as giving partner organisations a permanent base from which to offer vital support. Our mission is to create a safe, welcoming space at the heart of the community, where people of all ages can connect, learn, have fun, and find the support they need to thrive. The Hub attracts around 3,500 visitors a month to our community café and the many other community activities run by LCH and other local groups.
One of LCH’s core values is to be community-led, and we are always looking for opportunities to take on board people’s ideas and develop their gifts. Last year, we set up a non-contact boxing project and we have plans for a new football project, in response to parents’ concerns about the lack of provision for children and young people. Responsibility for both projects is being handed over to local residents.
Role description:
You will be responsible for listening to, engaging with and empowering local residents to facilitate positive change in their community, with the following specific objectives:
· To establish a residents’ panel (or similar), giving local residents a greater say in decisions affecting local community.
· To organise an Annual General Meeting (or similar), ensuring that LCH is accountable to the local community.
· To carry out a community survey (or listening exercise) for North Leatherhead, to increase our understanding of the concerns and hopes of local residents.
In addition, we would like to explore ways to increase ownership and involvement of local residents in all aspects of the running of LCH. You will be employed by LCH, using the Hub as a base for networking and capacity-building, whilst also reaching out to other sections of the community. This role will require you to have a regular presence at LCH and in the wider community.
Requirements of the postholder:
Essential:
· Excellent listening skills – friendly and approachable, with the ability to connect with people from a wide range of backgrounds and make them feel supported and valued.
· Experience of volunteering and/or working in a community setting.
· Strong organisational, time management and IT skills.
· A positive and creative approach to work – able to handle new or competing demands and work on own initiative without close supervision.
· A willingness to work flexibly, including occasional evening and weekend meetings.
· A firm commitment to the vision, mission and values of LCH.
Desirable:
· Good networking skills and experience of working with other organisations to achieve positive change for the community.
· An understanding of the principles of asset-based community development and other participatory approaches to community development.
· A proven ability to motivate and support people to use their strengths and skills for the benefit of the wider community.
· Experience of carrying out community research and/or grassroots organising.
· Experience of living, working and/or volunteering in the local area.
How to apply: Please send us your CV and a cover letter (no more than 500 words), explaining why you would like this role and how you meet the job requirements.
Posted on: 15th December 2025
Closing date: 15th January 2026
Interview date: 23rd January 2026
We are keen to appoint someone to start in February, or as soon as possible.
Applicants must send in a CV and a cover letter (no more than 500 words), explaining why they would like this role and how they meet the job requirements. They must also be available for interviews on Friday 23rd January.
The client requests no contact from agencies or media sales.
Are you passionate about making a lasting difference to the lives of vulnerable adults?
About the role
We are currently looking for an Assistant Support Worker (known internally as Duty Worker) to join our Hope Gardens service, a 27-bed complex needs project within the Hammersmith & Fulham pathway.
This is a fast-paced psychologically informed environment offering support to vulnerable people to manage/recover from a variety of needs, inclusive of but not limited to substance use, mental/physical health, criminal justice, budgeting, tenancy sustainment and daily living skills.
In this role you will:
- Work on four weekly shift-based pattern to support with the day to day running of the project, working closely with project workers, night staff, manager and external professionals
- Oversee setting weekly H&S tasks, managing repairs, leading on and planning day to day appointments.
- Have the opportunity to lead in a clients support and/or to cooperatively keywork.
- Be the first person that our clients, contractors and visitors meet.
About you
We are looking for proactive and creative individuals who are committed to the overall aims and objectives of the Rough Sleeping services.
To thrive in this role you will:
- Be able to adapt to a fast-paced environment. Committed to working in a proactive and trauma-informed way
- Demonstrate St Mungo’s values: We are committed, creative, inclusive, empowering, and accountable.
Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.Closing date: 10am on 19 January 2026
Interview and assessments on: TBC
What we offer
Excellent Development and Growth Opportunities
A Diverse and Inclusive Workplace
Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Social Care Service in Lambeth. No personal care or experience is required, just the right values.
£29,101.99 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
We are looking for someone with an inspiring and creative personality to work as part of a team within the Independent Living Medication Support Service.
You will work with clients diagnosed with a mental health condition and who are living within the borough of Lambeth in their own homes.
The role of the Specialist Support Worker is to enable our customers to develop greater independence and fulfilling lives. As part of your role, you will be required to oversee Medication compliance, provide practical support to those with general needs issues.
Create robust Support and Risk plans, updating as required, and working with a patch list of customers on an agreed basis.
Enable customers to improve their overall wellbeing, through maintaining good physical and mental health, motivating customers to par-take in social activities, and assisting customers to identify goals to improve their quality of life.
Ensure customers have applied for the correct benefits; that customers are managing their rent and utilities, whilst maintaining their home to a safe standard.
Applicants require a good standard of English and Maths, and established IT skills in the workplace, to support the multiple IT systems we use within the organisation. We are looking for staff members who are motivated and keen to positively engage with our customers.
Working pattern of 12 hrs shifts rolling:
W1: 3 day week
W2: 3 day week
W3: 3 day week
W4: 4 day week
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our jobs site for the full job description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Recovery Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Complex Need Recovery Worker
Location: Based on site in Balham. Please note that this service has step free access.
Salary: £27,000
Shift Pattern: 37.5 hours a week over a rolling rota which includes 7.5 - 12 hour day and night shifts, Monday to Sunday working between 08:00 -21:30. You may also be required to work flexibly around these hours as per resident and service requirements, including weekends and bank holidays.
About the Role
We are seeking a dedicated, patient, and compassionate Recovery Worker, with a specialism in complex needs to join our team, which supports residents who have a current or history of complex and mental health needs. In this role, you will deliver flexible, tailored, person centred support to residents to improve their quality of life and achieve their personal goals. You will utilise your communication skills to build trusting, professional rapport with our residents to help them overcome personal challenges. Our residents may have multiple and complex needs which includes with their mental health, substance use, and physical health. The service supports them to move onto lower supported or independent housing, and you will be at the forefront in their journey.
Some Key Responsibilities Include:
- Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
- Ensure the safety and wellbeing of residents at all times
- Focusing on empowering our residents to take control over their lives and meet their personal goals
- Planning activities to engage residents with other people, communities, and opportunities
- Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
- Supporting residents with taking their correct medication
- Keeping support plans up to date using our online portal
About You
We're looking for someone who has a genuine passion for supporting people who may have complex needs which includes mental health challenges and substance dependency. You will be able to build professional and trusting rapport with others, and work towards achieving positive outcomes, using a flexible and adaptable approach that recognises each individual’s unique and varied support needs. You will be motivated to help people overcome personal barriers and make a real difference to their lives, finding fulfilment in a role driven by a genuine commitment to supporting others. You will be able to remain calm, flexible, and positive when responding to challenging situations, and be motivated to support people to build resilience and independence. Experience in mental health or support work is desirable but not essential, as full training will be provided.
- Experience working within a residential setting
- Experience working with people with multiple and complex needs, ideally in mental health
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability to motivate, and empower others to achieve their personal goals and overcome barriers
- Previous experience in creating co-produced support plans, key working, and care plans
- Understanding of the housing and social needs of people with multiple and complex needs and be aware of the social marginalisation that can be attached to people who face personal challenges
- Willingness and ability to work flexibly to meet service needs
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets