Working from home jobs

Job Title: Associate Advocate

Service: Coram Voice

Contract Type: Freelance

Hours: Freelance

Salary: £16.00 per professional hour; £12.00 per hour travel time; £0.45 per mile for mileage

Location: Home based with travel to the locations of children and young people accessing Coram Voice’s services. We are looking for Associate Advocates able to travel to locations across Bournemouth, Christchurch, Poole, and adjacent areas.

About Coram:

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice:

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice exists to enable and equip children and young people to hold systems to account, to challenge and support them to do their jobs properly and to uphold the rights of children and young people to actively participate in shaping their own lives.

Coram Voice strives for a society which recognises, and willingly accepts, its responsibilities to children and young people, where the inequalities and discrimination they currently face have been eradicated. Where those children and young people are fully engaged in all decisions that are made about their lives. Where the views, needs and feelings that they express are at the core of those decisions.

Our Advocacy services we provide advocacy direct to children and young people in a variety of situations. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.

About the Role

You will work directly with care experienced children and young people and those who are involved in Child Protection processes. You will provide advocacy in the way that the child or young person prefers, which may include face to face support in the community and remote advocacy via phone or Teams.

You will empower and support them to ensure their voices are heard within decision–making processes that affect their lives.

You will be a capable ambassador for Coram Voice with the ability to engage effectively with professionals, carers, other stakeholders and, most importantly, children and young people.

If you have the necessary experience and skills, and a commitment to promoting the rights of young people, we would like to hear from you.

Recruitment process

Shortlisting will be undertaken by our Children’s Rights Managers. Successful candidates will then be invited for interview. The interview process comprises a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance with Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application:

• We cannot accept general CVs.
• When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
• Applications must be fully completed.

Closing date: Accepting applications on a rolling basis until 1st January 2026

Interview date: TBC

General consideration for applications:

• DBS checks: all posts are subject to an enhanced Disclosure and Barring check.
• Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Advocacy in Action), Safeguarding and EDI.
• Self-employed status: Associate Advocates are self-employed members of the Coram Voice team. Associates will be required to work using their own secure phone and laptop. They are also responsible for maintaining insurance to cover their work. Our HR team can advise further on this.
• Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post.

Coram Voice is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and families we help.

We are committed to the safeguarding of children and will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

A place to make things happen.
 
Salary: £40,200 per annum
Location: Yorkshire including Leeds, Bradford, Wakefield, Huddersfield, Keighley and Shipley. Hybrid with travel across your patch to meet business and customer needs.
Permanent, 35 hours per week, Monday - Friday 9am to 5pm plus on call as required.
 
We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.
 
We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.
 
If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.
 
About the role
 
As a Maintenance Surveyor, you’ll deliver repairs and voids maintenance services for up to 800 properties across your region, collaborating with our teams and contractors to provide our customers with high-quality, timely repairs. Your proactive approach and commitment to excellence will inspire others and make sure our property services are constantly improving.
 
The role is a mixture of site visits and desk-based work. You'll visit customer homes to understand their repairs needs, using your expert knowledge of the make-up of domestic buildings, HHSRS and schedule of rates to qualify repairs. You'll raise the repairs on our bespoke Housing Management System and update the customer account through to the completion of the works. You'll also uphold our Empty Homes (Voids) standard to deliver first-class quality homes in a timely manner.
 
In line with Awaab’s Law, you’ll play a key role in identifying and addressing hazards such as damp and mould promptly and effectively, ensuring that health-related repairs are not delayed. Your understanding of housing disrepair will be essential in ensuring compliance, protecting customer wellbeing, and reducing risk.
 
Through your collaboration with contractors, housing teams, and internal colleagues, you'll help improve service efficiency, enhance customer experiences, and contribute to Accent’s mission of providing quality homes and services.
 
About you
 
You should have a HNC in Building (or an equivalent qualification) or experience in maintenance and construction, an understanding of building design, building fabrics and associated lifecycles, plus a strong understanding of contract performance and budget management. You’ll have a strong customer focus, great communication skills, an ability to interpret building legislation and use operational software for property management. As you’ll be travelling around our different sites, you’ll also need a full UK driving licence and access to a vehicle.
 
A place to build a future
 
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
 
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
 
We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
 
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
 
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
 
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.  
 
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
 
You may have experience of the following: Maintenance Surveyor, Repairs Surveyor, Voids Surveyor, Building Surveyor, Property Surveyor, Housing Maintenance Surveyor, Disrepair Surveyor, Damp & Mould Surveyor, Voids & Repairs Officer, etc.
 
REF-225 234

JOB TITLE: Senior Schools Education Officer - Digital Projects

DEPARTMENT: Education Team, Programmes Department, Foundation

LOCATION: Stamford Bridge (with regular delivery at educational establishments throughout the week)

CONTRACT: 35 hours per week, Monday to Friday.

DIRECT REPORTS: Digital Blue -Education Officer

 JOB FUNCTION: To lead, teach and deliver on behalf of Chelsea FC Foundation the innovative Digital Blue Project. This will include the delivery of a range of initiatives and programmes as we develop this area of STEM provision for our local beneficiaries, Foundation wide.

Closing date: 24th December

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

PLAY YOUR PART (Main Responsibilities):

• Oversee the delivery of our Foundation Digital Blue programme; in line with Foundation outcomes and line management of associated officers and coordinators to ensure all elements meet required standards
• Develop and deliver further Digital Blue programme schemes to inspire participants of all targeted ages involved in the programme – which includes the creation of resources and promotional materials.
• Work collaboratively across the Foundation on our Digital Blue initiatives to identify potential service gaps, and potential for further grants to develop provision.
• Work with the Schools Education Manager and Futures Manager to identify development opportunities and service gaps within existing programmes.
• Support the Philanthropic Partnerships Team and Grants Teams with approaching suitable partners and/or funders as identified to develop programme funding opportunities.
• Attend Local Strategic Partnership Meetings to raise awareness of our local provision, and then network to enhance new funding and delivery opportunities
• Coordinate and devise scheduling or the delivery of Digital Education programme, including schools based and stadium sessions
• To successfully manage relationships with participants, schools, community settings and partners as part of the programme.
• To undertake any other Foundation activities that may be required in addition to the role.

DO THE RIGHT THING (Our Expectations): 

• To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
• To adhere to the Foundation’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

HERE TO WIN (Measures of Performance):

• To provide opportunities that are best in class and industry leading demonstrating high performance.
• To demonstrate excellent subject knowledge and provide to support to others with developing their own STEM subject knowledge.
• To be responsible for and ensure that all data, monitoring, and evaluation is captured and inputted onto data management systems. 
• To be an inspiring role model, creating a safe, positive and fun environment in which to motivate and encourage children and young people to learn. 
• To ensure that all digital education programmes are delivered within the budgetary constraints.
• To develop and maintain relationships with key stakeholders including schools, colleges, local authorities, voluntary sector organisations and other funders
•  Complete and submit high quality project reports at 6-month intervals, or as and when required internally or in accordance with the needs of each funder.
• To achieve weekly and monthly targets as set out by the Skills & Learning Manager.
• To attend regular team and organisation meetings reporting key performance achievements/areas for improvement.
•  To demonstrate the ability to drive and innovate new and existing opportunities individually and as part of a dynamic team.
• To have the ability to work in a confident and flexible manner, and understand the importance of private and confidential material
• Ensure success stories are captured through working with Chelsea FC Foundation/Chelsea FC media staff.

PROUD TO BE CHELSEA (Person Specification):

Qualifications:

Essential

• Relevant professional and/or academic qualifications or a minimum of 2 years’ experience in the industry sector
• Emergency Aid and Safeguarding Children Certificates

Desirable

• Level 2 or above Youth Work Qualification
• Clean Driving Licence

Experience:

Essential

• A knowledge and understanding of digital programmes and other STEM related activities.
• Experience of delivering sessions to children & young people in primary and secondary school settings.
• Experience in line-management of full-time and sessional staff members
• Ability to manage own timetable, meet multiple deadlines and work flexible hours, which may include evenings and school holidays.

· 

Desirable

• Teaching Qualifications (PETTL / PGCE)

• Outstanding track record in developing education programmes and opportunities for groups who may be hard to reach
• Knowledge of Chelsea FC Foundation, CCO’s and Football Charity programmes
• Knowledge of PLCF and PLPFA funded projects
• Knowledge of Monitoring & Evaluation and quality assurance programmes relevant to the industry sector
• GDPR knowledge compliance

In return: (Benefits)

• 25 days annual leave (+ Bank Holidays) After three years’ service, AL days increase to 28.
• Pension Contribution (5%)
• Life Assurance (4 x base salary)
• Private healthcare through Vitality
• C2W (Cycle to Work scheme)
• Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match
• Free staff lunches at Stamford Bridge (Mon-Fri)
• Discount on club and club-affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc)
• Employee Assistance Program, Mental Health first aiders and a strong well-being community

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. 

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. 

Our client is supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, the charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Grounded in the universal values of Humanity, Solidarity, Community, Charity and the Common Good, this charity is strengthening philanthropy to increase impact nationwide. The team is now looking to appoint a Head of Fundraising (Philanthropy), and Prospectus is leading the search.

Head of Fundraising (Philanthropy)

Full time / Part time considered

Home-based with frequent travel to supporter locations; occasional travel to Leamington Spa Head Office

£44,000 per annum (FTE)

The Head of Fundraising (Philanthropy) will manage and grow a portfolio of dedicated major donors, developing inspiring, personalised supporter journeys that deepen engagement and secure repeat and increased gifts. Leading a committed team of four/five fundraisers, you'll raise awareness of the charity's services, build mutually beneficial relationships, and deliver sustainable long-term support through thoughtful cultivation, compelling proposals, and excellent stewardship.

Reporting to the Director of Fundraising and Housing and working closely with wider fundraising colleagues, you will proactively identify and research prospects, plan targeted approaches, and lead solicitations. You will manage a mixed fundraising team, supporting them to deliver the fundraising strategy. The role will also engage with senior church contacts (e.g. Archbishops and diocesan representatives) who have a history of support; while Life is non-religious and non-political, you'll bring sensitivity and confidence operating within these settings to advance shared philanthropic goals.

The successful candidate will bring a strong track record of securing four- and five-figure gifts, crafting persuasive cases for support, and managing high-value pipelines from identification to stewardship. You'll be an experienced line manager within fundraising and will enjoy supporting and leading a team. You'll be a collaborative relationship-builder with excellent written and verbal communication, rigorous research skills, and the ability to tailor engagement for diverse audiences while upholding the Charity's values and client-centred ethos.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

About the Roundhouse:
Roundhouse is an iconic music and arts venue in Camden. Since the 1960s we’ve opened up space for creativity to empower people and communities – day in, night out. We’re on a mission to raise the creative potential of the UK so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history.

The Role

This role is a vital part of an ambitious, creative, and high-performing fundraising team, contributing to a collaborative, can-do culture. The successful candidate will play a key role in securing long-term support for Roundhouse's impactful work with young people. The position will involve supporting the Trusts and Statutory team in delivering exceptional donor cultivation and stewardship, contributing to high-value funding applications, and managing a personal portfolio of grants.

This is an exciting time to join the Roundhouse’s Partnerships and Philanthropy team as we enter a new business plan, with ambitious goals for our programming and fundraising in the years ahead.

Weekend and evening work will be required according to business needs.

About you:

This position provides an excellent opportunity for a driven individual to progress in their fundraising career. It is well-suited to someone who is highly organised, possesses exceptional written communication skills, and excels in a fast-paced, creative setting.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one due to the nature of the role. 

For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click “Apply Now” to complete your application by Sunday 4th January 2026, Midnight. 

Contract: Permanent

Hours: 35 hours per week (excluding breaks)

Salary: £30,521.92 per annum 

Application Deadline: 4th January 2026. Midnight

Interviews: 14th January 2026

Benefits:

• 25 days’ holiday per year plus bank holidays pro rata, increasing after 2 years service up to 30 days

• Ability to buy up to 3 days annual leave

• Pension scheme

• Cycle to Work, Tech  and Home Scheme

• Season Ticket Loan

• Employee Assistance Programme (EAP)

• Health Cash Plan

• Group Life Assurance

• Staff discount at our bar and café

• Complimentary staff tickets

• Enhanced Maternity, Paternity and Adoption leave

• Staff networks, forms and social groups

 

All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months. 

A place to make things happen.
 
Location: Bradford, Hybrid with travel to other sites as required.
Salary: £32,755 per annum
Permanent, 35 hours per week, Monday – Friday, 9am to 5pm.
 
We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.
 
We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
 
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.
 
About the role
 
Are you passionate about planning, governance, and driving change?
 
It’s an exciting time to join Accent and be part of our growing Transformation team. You’ll be joining at a pivotal moment where you can truly make your mark - right at the centre of initiatives that improve how we work for our colleagues and customers. As a PMO Coordinator, you’ll be the engine behind planning and governance excellence, enabling consistent portfolio governance, demand management, and portfolio reporting. Your support will drive continuous improvement in PMO processes and decision-making, helping us deliver smarter, faster, and better.
 
What you’ll do
 
• Coordinate portfolio planning activities, ensuring projects and initiatives are prioritised, aligned with strategic objectives, and resources are allocated effectively.
• Lead governance forums, including stage-gate reviews - capturing progress, risks, and actions to keep delivery on course.
• Maintain and update the Portfolio Dependency Log, providing visibility of interdependencies and potential impacts.
• Support the PMO in collecting resource forecast data from all projects and consolidating into a clear portfolio view.
• Act as a champion of change, influencing adoption of new processes, tools, and mindsets across the business.
• Use strong stakeholder engagement and influencing skills to bring diverse teams on the journey and embed data-driven decision-making.
 
About you

• Foundation-level Project Management qualification (e.g. PRINCE2 Foundation, APM, PFQ) or equivalent experience
• Previous relevant experience in portfolio/PMO coordination
• Good understanding of project management methodologies and governance processes.
• Proven ability to coordinate multiple portfolio workstreams in a busy, fast-paced environment.
• Coordinate portfolio planning activities, ensuring projects and initiatives are prioritised, aligned with strategic objectives, and resources are allocated effectively.
• Strong influencing skills to bring stakeholders on the journey and embed data-driven decision-making.
• Champion of change – able to influence adoption of new processes, tools, and mindsets across the business.
• Clear and effective communication skills, able to convey information to both technical and non-technical audiences.
• Comfortable preparing and presenting updates to colleagues at various levels.
• Attention to detail and commitment to maintaining accurate and up-to-date documentation.
• Experience using portfolio or project management tools (e.g., Outlook, Sharepoint, MS Teams, MS Project, JIRA, Power BI, or similar).
 
A place to build a future
 
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
 
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
 
We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
 
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
 
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
 
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.  
 
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
 
You may have experience of the following: Portfolio Coordinator, PMO Coordinator, Project Management Office Coordinator, Portfolio Management, Programme Support Officer, Project Support Officer, Transformation PMO, Governance Coordinator, Change Coordinator, PMO Analyst, etc.
 
REF-225 236

This is a new role within our client following functional changes over a number of years. The Head of Supported Living is a senior leadership role responsible for overseeing and developing supported living services for adults with learning disabilities within the charity including our client's Shared Lives schemes and their residential home.

The role ensures that services are person-centred, high-quality, and compliant with regulatory and organisational standards, while empowering individuals to live independently and achieve their goals.

Leading culture and change with experience, integrity, collaboration and transparency sits at the heart of the role. 

The role responsibilities will ensure that our client is able to support more people with learning disabilities, autism and mental health problems to lead healthy, active and equal lives. Their ambition is to become a leader in social and green care integration through the alignment of the personalisation agenda, technological enhancement and advancement and holistic health and wellbeing. 

To achieve this ambition, they will transform their services to ensure that they are effective, efficient and impact and outcomes focused. There will be clarity of the offer, understanding of the financial modelling in a very challenging political environment and respect of the unique culture and history of the Charity whilst innovating through the power of accessible technology.

The post will be responsible for ensuring that services are targeted at people who will gain the most benefit from the Trust’s community (campus) offer within rural and urban contexts. The role will create an “expert driven” provision which is evidence based and provides independent living and a life of opportunity through an ethos of co-production, health and wellbeing.

The role will implement agreed strategy, developing delivery plans that are executed with high quality communication and engagement ensuring that the voices of both staff, people supported and families are heard.

The role will be responsible for continuous value for money service enhancement and will deliver significant growth ensuring close and meaningful relationships with authorities, commissions and private markets resulting in increased funding and healthy waiting lists for the homes and services provided. The post will be responsible for a significant budget and will require the financial acumen to manage this effectively. 

As a direct report to a member of the Executive Management Team (EMT) the role becomes a member of the Senior Leadership Team (SLT) and will be pivotal in delivering an ambitious transformation agenda and delivering the charity’s Brilliant Future Strategy.

Location & Travel
West Midlands, Gloucestershire and Hertfordshire

The role will cover our communities at Stourbridge (West Midlands), Grange Village & Oaklands Park (Gloucestershire) and St Albans & Delrow, Watford (Hertfordshire). 

You will be based at one of the communities within the region, with regular travel between communities.

You will be required to attend quarterly leadership away days and other meetings which will require overnight stays.

Duties & Responsibilities

Leadership

• Lead, manage, inspire and develop high performing, highly respected and skilled supported living teams across three communities, supporting and line-managing direct reports to achieve agreed objectives, which will in turn support the delivery of the wider strategic objectives of the Trust.
• Foster a culture of excellence, inclusion, and respect.
• Actively contribute to the Senior Leadership Team, sharing collective responsibility for the development, delivery and evaluation of cross-departmental projects and activities.
• Implement the operational delivery plan that delivers the strategy for supported living services, aligning with the charity’s mission and values.
• Drive continuous improvement and innovation in service delivery to meet the evolving needs of service users with a particular focus on an ageing population and integration of younger people’s services.
• Monitor and respond to sector trends, legislation, and best practices to maintain a leading-edge in-service provision.
• Lead evidence based, high quality communication and engagement opportunities at community level that support the Trust to become an irresistible employer, measured through agreed annual and pulse survey results, positive feedback and clear understanding of the Trust’s direction of travel and objectives.
• Understand, contribute and support the fundraising needs of the charity to ensure added value for those that we support.
• Working with peers, people supported and practitioners; develop digital innovation and technology solutions to create a modern, flexible service and opportunities to support and evidence healthy lifestyle choices that align to the Trust’s Green Care goals.
• Support the development of a Theory of Change for Supported Living and Housing Management across the region and be responsible for implementation of agreed outcomes.
• Ensure effective recruitment, training, and professional development of staff.

Supported Living Operations

• Ensure the delivery of measurable and high performing supported living services. Manage and drive improvements in the performance and quality of all services by setting clear objectives, targets and KPIs, evidence regular monitoring and implementation of actions to address under performance.
• Ensure all supported living services meet or exceed regulatory standards (e.g. CQC or equivalent) and internal quality benchmarks.
• Develop and implement systems to measure and report on service outcomes and impact.
• Lead on contract negotiations with funding bodies and across the region to maximise income for the delivery of supported living services.
• Ensure services are co-produced and that co-production is central to the work of the supported living teams and services are delivered in line with the ‘I-statements’.
• Through the Theory of Change, develop a clear model of active support that enables independence and clarity of needs led provision.

People We Support Advocacy

• Promote a person-centred approach, ensuring that people we support have choice, control, and opportunities to achieve their Life of Opportunity aspirations.
• Establish systems for gathering and responding to feedback from those supported and their families.
• Embed the Family Charter and support a culture of transparency.
• Ensure safeguarding policies and procedures are rigorously implemented and adhered to.

Housing Management

• Ensure properties are fully let to minimise void loss to the target groups identified in the approved strategy.
• Work with colleagues in the Property and Land Services to secure alternative use for unlettable properties to maximises income aligned to agreed plans, tenure and opportunity.

Strategy Implementation, planning, budgeting, and reporting

• Contribution to and implementation of the approved strategies and tactical plans that support the delivery of a Brilliant Future (e.g. Older People, Community Development, Stakeholder Engagement) . 
• Develop and manage a significant and comprehensive operational annual budget and set of KPIs in line with income constraints and create evaluation & monitoring systems that drive value for money and agreed delivery objectives.
• Develop and manage budgets for supported living services, ensuring financial sustainability recognising that the Charity does not fundraise for statutory provision.
• Monitor and control expenditure, ensuring cost-effectiveness without compromising quality.
• Provide monthly insights, performance reports and analysis using proportionate systems appropriate to different audiences and including Executive, Board of Trustees and Trust strategic documents (such as Annual Report and Impact Reporting).
• Ensure contracts are approved and in place for the delivery of all commissioned services.
• Ensure the service procures goods and services in line with the established governance frameworks in place at the Charity.

Stakeholder Engagement

• Lead on the development and maintenance of purposeful operational relationships with key stakeholders within the region including funders, commissioners, health services and other partners.
• Work with stakeholders to develop and transform services to meet evolving needs of the local community.
• Support fundraising activity by providing impact reporting as required by the fundraising team and our supporters and local development of volunteering programmes that add value to the unique services of the trust.
• Build meaningful relationships with families in a way that is transparent and aligned to good practise and safeguarding/MCA principles.
• Advocate for the needs and rights of adults with learning disabilities within local and national forums.
• Represent the charity at key events, meetings, and networks.
• Identify and pursue relevant funding opportunities including grants, contracts and partnerships ensuring that key stakeholders are informed and aware of relevant opportunities.

Transformation and Change

• Contribute to, and support, the Theory of Change development of the current model for delivery of supported living 
• Lead the services across the region through transformational leadership and collaborative implementation of the new model for supported living

Governance, Regulation and EDIB

• Ensure that all supported living activities adhere to charity and housing legislation and meet contractual obligations
• Ensure supported living services comply with the regulatory requirements of the Care Quality Commission.
• Represent the charity internally and externally, including Trustee meetings, as required.
• Observe and comply with all Camphill Village Trust policies, including the key policies and procedures on Confidentiality, Data Protection, Health & Safety, Safeguarding and Information Technology Policies and Procedures.
• Own, develop and review the suite of policies and procedures and delivery frameworks for Green Care and Education and Skills.
• Ensure the development, implementation and review of risk registers and business continuity plans for communities and services in the region.
• You will champion a culture of equity, diversity, inclusion and belonging ensuring all team members feel valued, respected and empowered to carry out their role successfully and support the delivery of our strategy.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent.
• Leadership in Health and Social Care level 5 or equivalent.

Desirable

• Safeguarding Adults level 5 or equivalent.
• Professional Housing Qualification level 5 or above.

Knowledge & Experience

Essential: 

• Experience of working and leading teams in not for profit and voluntary sector organisations which deliver services for adults with learning disabilities and autism.
• Can demonstrate a strong understanding of the needs and rights of adults with learning disabilities.
• Experience in coaching and mentoring for success.
• Experience in significant budget management responsibilities.
• Experience in seeking new growth opportunities that are aligned to business strategy.
• Significant experience of managing change, successful service redesign and transformation, in particular lean thinking and other typical models.
• Experience of successfully leading teams to affect and embed change through powerful communications and engagement.
• Knowledge of housing management and housing legislation.
• Experience of leading housing management services within a context of delivering supported living.
• Experience in the development and implementation of policy and procedure.
• Knowledge of Care Quality Commission regulations as they relate to supported living, residential care and shared lives.
• Experience of leading teams over a wide geographical location combining hybrid working styles.
• Know what constitutes excellent safeguarding practice.
• Track record of successful contract negotiation.
• Experience in developing and implementing systems that evidence performance, outcomes and impacts.

Desirable: 

• Experience of developing digital transformation opportunities and the implementation of innovation and digital systems.
• Experience in the development and implementation of Theory of Change methodology.

Personal Attributes

• Excellent communicator – who can communicate with a wide range of people and using a variety of methods.
• Excellent interpersonal, rapport building and active listening skills.
• Good organisational and project management skills.
• Strong leadership skills.
• Able to support and coach others.
• Good team player - able to lead teams and be part of a team.
• Be an ambassador for the Trust and represent the Trust at events and meetings.
• Ability to manage complex information and present it in a coherent manner.
• Ability to travel between communities and stay overnight as required.

Our client is an equal opportunity employer.

Our client is committed to safeguarding and promoting the welfare of all adults who use their services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check

They reserve the right to close this advert early if they receive a sufficient number of applications.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

Back Up is an organisation that has inspired and supported people affected by spinal cord injury to get the most out of life for almost 40 years.

Today, the organisation is leading the way in helping people adjust positively to life after a spinal cord injury. The organisation's services are delivered by people who've been there, who understand the journey, and know how to support others. Whether it's building practical skills through wheelchair skills training, boosting confidence via participation in life-changing courses, or supporting families through challenging times, Back Up is there for everyone affected by spinal cord injury.

Charity People is delighted to be supporting this incredible organisation to recruit for a part time Director of Communications and Marketing who will join the team at a key point in the early stages of their new strategy, as they launch a new brand and head into their 40th birthday year with the vision to ensure everyone affected by spinal cord injury can reach their full potential - no matter their age, background, injury level or any other factor.

Part time Director of Communications and Marketing
Contract: Permanent role
Hours: Part time, 21 hours per week
Salary: £60,000 to £70,000 per annum FTE (pro-rata for 0.6 hour week to between £36,000 and £42,000)
Location: Hybrid - home based with at least one day per week in the charity HO in Wandsworth, South London
Closing date for applications: Monday 15th December at 9am
Interviews: first stage interview held remotely on Wednesday 7th January, with second round being held in person on Tuesday 15th January

The Director of Communications and Marketing will combine strategic leadership with a readiness to get hands-on where needed, building sustainable systems, processes, and team capacity that set Back Up to achieve long-term success.

Your core responsibilities will include:

* Building on existing plans develop and deliver a comprehensive 2030 communications and marketing strategy aligned with organisational and departmental plans.
* Serve as strategic communications advisor to the CEO and SLT on reputation, brand positioning, and stakeholder engagement; and lead cross departmental collaboration to deliver shared objectives
* Build and nurture strategic partnerships with key media, influencers, and sector organisations.
* Oversee the successful phased launch and roll-out of Back Up's new brand across all channels from January 2025.
* Ensure storytelling is compelling, authentic, and inclusive, reflecting the lived experience of people with spinal cord injury.
* Oversee creative strategy, commissioning, and content planning, ensuring quality and alignment with Back Up's mission.
* Champion accessible communications that reach and resonate with diverse audiences.
* Provide strategic oversight of digital marketing and online engagement, including social media, to grow reach and impact.
* Champion the ethical use of AI and emerging technologies in communications, ensuring robust governance and responsible practice.
* Introduce systems and processes to measure digital performance and optimise engagement.
* Line manage a team of five in total with direct line management responsibility for two Communications and Marketing Managers, ensuring clarity, accountability, and professional development.
* Model a creative, ambitious, and positive culture in line with Back Up's values.
* Build long-term team capability in brand, digital, and storytelling.
* Manage external agencies, freelancers, and suppliers to deliver high-quality outputs.
* Maintain strong financial management and risk controls within agreed budgets, and report clearly and regularly to CEO, SLT, and Board on communications impact, reputation, and reach.

We'd love to hear from candidates with the following skills and experience:

* Previous Director-level leadership experience of communications and marketing functions (charity or comparable sector).
* Proven track record in developing and delivering successful communication and marketing strategies.
* Strong expertise in brand management, digital engagement, and integrated campaigns across multiple channels.
* Experience leading a significant brand roll-out or website redevelopment project.
* Understanding of digital transformation, including CRM/data integration, marketing automation, and analytics.
* Knowledge of accessibility standards and inclusive communications practices.
* Familiarity with the ethical application of AI and emerging digital tools in communications.
* Strong financial and risk management skills.
* Outstanding storytelling, presentation, and influencing skills, with gravitas to act as an organisational ambassador.
* Ability to lead through change, build effective partnerships, and inspire teams.
* Alignment with Back Up's values: we embrace challenge, we have fun, we build inclusive communities, and we are ambitious for each other.

Additionally, we're particularly keen to speak to anyone who has lived experience of disability or spinal cord injury, however this is in no way essential.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.