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Young people support worker jobs in devon

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Closing in 5 days
The King's Trust, Bristol (Hybrid)
£23,672.00 to £28,783.00 dependent on your skills, knowledge and experience
Posted 1 week ago
Closing in 5 days
The King's Trust, Plymouth, Plymouth (Hybrid)
£26,334.00 to £32,314.00 dependent on your skills, knowledge and experience
Posted 3 weeks ago
The Robins Foundation, Bristol (On-site)
£28,892 - £31,835 per annum
Posted 4 days ago
Closing in 5 days
Barnardo's, Remote
£35,713 - £47,793 (FTE) per year plus £312 per annum Office at Home Allowance
Posted 1 week ago
Closing in 5 days
Social Workers Without Borders, Remote
£35,000 per year FTE
Posted 3 weeks ago
Closing in 5 days
TACT, Devon (On-site)
£41,208 per annum plus £750 pa Homeworking Allowance & £1500 per annum for OOH Duty (once on the rota).
Posted 3 weeks ago
TACT, Bristol City (Hybrid)
£54,702 per annum (increasing to £60,780 after 18 months service) plus £750 per annum Home Working Allowance and £1,500 per annum OOH Allowance)
Posted 1 week ago
Closing today at 10:37
The Breastfeeding Network, Remote
£22,902 per year
Posted 1 week ago
Page 1 of 1
Bristol, Bristol City (On-site)
£23,829 per year
Full-time
Permanent
Job description

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time.

About the role

We’re looking for 2 Supporter Engagement Assistants with Customer Service experience to join our Central Supporter Engagement Team (CSET).

Join our warm and dynamic team and be part of an organisation that’s making a meaningful impact. CSET is made up of a Supporter Engagement Manager, an Officer, and five Assistants. We’re a friendly, professional team who take real pride in the difference we make every day. 

As a Supporter Engagement Assistant, you’ll be at the heart of creating outstanding experiences for our supporters and customers. Every interaction is an opportunity to build trust, deepen engagement, and inspire support. 

You’ll help people feel valued and motivated to support Young Lives vs Cancer, contributing to stronger relationships and better financial outcomes. You’ll also work closely with fundraising teams, providing flexible support across a range of tasks and adapting to evolving needs to help maximise impact. 

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

  • Listen to our supporters and customers, understand their motivations and circumstances, and provide appropriate, professional and empathetic responses.  
  • Respond to and resolve supporter and customer enquiries via phone, email, web chat and social media, identifying opportunities to deepen engagement and drive income generation.  
  • Provide practical and responsive support to fundraising teams, helping to facilitate smooth delivery of campaigns and activities, and enabling them to focus on optimising fundraising and increasing income.
  • Contribute to the smooth running of supporter and fundraising operations by providing adaptable support across systems, processes, and day-to-day tasks, ensuring teams are equipped to deliver high-quality engagement and maximise income generation. 
  • Support the resolution and recording of complaints and concerns, using feedback from interactions to identify issues, spot trends, and share insights to inform improvements.

What do I need? 

The key skills we’re looking for in this role are:

  • Customer-focused with experience delivering great service both over the phone and in writing
  • Confident communicator with strong listening skills and the ability to build rapport quickly
  • Organised and detail-oriented, with a good standard of grammar, spelling and presentation
  • Proactive and able to use initiative to solve problems and support others
  • Quick to learn and able to apply new information effectively
  • Comfortable using digital tools, with confidence in Microsoft Office programs like Word and Excel 
  • Genuinely interested in learning about Young Lives vs Cancer and the impact of our work. 

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

  • Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
  • Generous annual leave allowance
  • Great family/caring leave entitlements
  • Enhanced pension
  • Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Kat McLaren.

#ShowTheSalary #NonGraduatesWelcome

Posted by
Young Lives vs Cancer View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 10 November 2025
Closing date: 23 November 2025 at 23:30
Tags: Administration, Communications, Fundraising, Customer Service, Customer support, Engagement / Outreach, Social Media, Direct / Supporters, Individual Giving