Youth engagement officer jobs

Join Affinity Trust as Director of Quality and Compliance

• Location: Hybrid with frequent travel to our Head Office for Executive Meetings, and national travel to our support locations.
• Head Office: Thame, Oxfordshire
• Salary: £100,000 per annum
• Car Allowance: £6,200
• Governance: You will be the Nominated Individual and Caldicott Guardian

With the right support, anything is possible

We are looking for a collaborative and visible leader—ideally from within social care or a closely related sector—who has significant experience leading a Quality or Operations function across a large and diverse set of services. 

Through your engagement with regulators, networks, and professional bodies, you will bring external insight into the organisation and help us stay at the forefront of best practice in quality and compliance.

About us

We are Affinity Trust, a national charity with over 30 years' experience supporting children, young people, and adults with learning disabilities, autism, and other needs. 

With nearly 2,500 colleagues and services across England and Scotland, we are values-led, financially strong, and driven by a single purpose: supporting people to live their life, their way.

Why this role matters

This is a pivotal, high-impact role. As Director of Quality Improvement & Compliance, you will play a central part in shaping how we continuously raise the standard of support across Affinity Trust. 

You will lead our approach to quality, improvement and co-production — ensuring we have the systems, insights, and culture needed to deliver consistently excellent, person-centred support.

You will influence practice across our services by working in close partnership with operational leaders, providing the challenge, guidance, and support needed to embed sustainable improvements. 

You’ll also champion innovation—harnessing the potential of digital tools and outcomes measurement to improve how we understand, assess, and enhance the lives of the people we support.

Above all, your work will be vital in helping us live out our core belief: that with the right support, anything is possible. This role is key to Achieving More Together.

What you’ll bring

We're looking for:

• A proven, senior leader from social care or a similar regulated sector.
• Deep understanding of quality, compliance, and safeguarding in complex service environments.
• Strategic acumen paired with empathy, collaboration, and a values-driven approach.
• Passion for co-production, data-informed improvement, and empowering people to thrive.
• Experience engaging with regulators (CQC/Care Inspectorate), driving innovation, and leading high-performing teams.

 Benefits

• £100,000 salary + £6,200 car allowance
• 30 days annual leave + bank holidays
• Private healthcare, enhanced pension, life insurance, and Blue Light discounts
• Hybrid flexibility, national influence, and deep local impact

Ready to be part of something extraordinary?

Apply by: 27 July 2025
Interviews: 28 August 2025

For more information, please refer to the candidate pack attached to this advert. 

We work with unaccompanied asylum-seeking young people to support them to transition to adult life in the UK, feeling fully supported, equipped, and confident of their independent living skills and sustainable capability to flourish. 

You will welcome each person into a place they can call home, encouraging them to decorate their rooms and explore their local area. These houses, shared with other UASCs, offer comfort and stability throughout what can be a challenging period of asylum claims and settling into the UK.

We are looking for somebody who can foster a supportive community of friends across nationalities through weekly gathered activities, such as football, cricket, and dinners.

Data Insights Officer

This is a newly created Data Insights Officer role within the Systems team, where you will significantly enhance the capacity and expertise in data analysis and reporting.

You will be instrumental in embedding a data-driven culture, driving analyses and insights to feed into decision making throughout the Network.

The focus for this role will be supporting the Network's young people’s engagement strategy. The Data and Insights Officer will contribute to reporting design, ensuring data informs decision-making at all levels, and will provide ongoing support through tracking the impact of new young people engagement initiatives, helping identify indicators for success.

The organisation is an equal opportunities’ employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Data Insights Officer

Location: Hybrid working (two days a week in the Bolton/London office combined with home-working and travel across the Youth Zone network as required)

Salary: £34,000 - £39,000 per annum (dependent upon experience)

Contract: Permanent

Hours: Full-time (37.5 hours/week)

Benefits: Agile working with flexibility in working hours; 25 days annual leave plus bank holidays (rising to a maximum of 30 days); birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.

Closing Date: Friday 18th July at 9am – please note we may close this advert early dependent on the volume of applications.  So if this is of interest, it’s a good idea to apply ASAP!

First stage interviews (virtual): Thursday 31st July 2025

Second stage interviews (in-person): Thursday 7th August 2025, Wolverhampton

About the Role

You will play a vital role, driving enhancements in data capture and strengthening the Network's ability to demonstrate the measurable impact of its youth work. This will involve collaborating closely with teams across the organisation and the Youth Zone Network to understand their data requirements and provide tailored reporting and insights.

This role is perfect for someone who can translate complex data analysis into compelling narratives within a youth work context, drawing out insights to shape recommendations for the Network.

About You

You will be adept at communicating insights clearly and accessibly to diverse audiences. A passion for the power of youth work and a commitment to supporting Youth Zones in increasing engagement with young people are essential. You will bring expertise and creativity to drive improvements in data capture, analysis and insights, and will thrive in a flexible environment, including working collaboratively across different teams.

You will have previous experience in a similar data analysis role handling large datasets, along with experience with Salesforce (CRM) and working with young people or in a youth work setting.

As a growing and ambitious charity, the role offers a challenging and rewarding opportunity with significant responsibility, variety, and the chance to be part of a team dedicated to empowering young people to reach their full potential.

If you’re ready to make a real difference we would love to hear from you!

To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile.

About the Organisation

A national youth charity that believes all young people should have the opportunity to discover their passion and their purpose. The charity funds and builds state-of-the-art, multimillion-pound youth centres called Youth Zones in some of the country’s most economically disadvantaged areas. It also offers training and support to the teams that run Youth Zones – as part of growing national network of independent youth charities.

You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.

The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check.

Other roles you may have experience of could include Data, Insight, Data Insight, Data Analysis, Data Analyst, Insight Analyst, Data Insight Analyst, Senior Analyst, Business Analyst, Reporting Analyst. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Spark Inside runs coaching programmes in prisons across London and the South East, to encourage rehabilitation and reduce reoffending. 

We are one of the first organisations to take life coaching to people living and working in prison and to use systems coaching to bring together staff and prisoners in UK prisons. Our expert coaches are qualified and trained professionals. In addition to developing and delivering innovative coaching programmes, we are also committed to working with parliamentarians and government officials to influence criminal justice policy, and shift the perception of people in prison, platforming their voices and highlighting their unlocked potential.

To achieve our ambitious strategy, Spark Inside is seeking a Communications Manager to help raise the charity’s public profile, build influence with policymakers, attract funders and commissioners, and ensure the lived experience of young people in the justice system shapes our messaging, campaigns and strategy.

You will work with the Head of Communications and Advocacy to deliver a programme of compelling external communications activities through digital, print, press and events in order to increase Spark Inside’s visibility and ensure our key messages are wide-reaching and impactful.

You will report to the Head of Communications & Advocacy and work closely alongside our Participation and Engagement Manager and Policy Lead, with line management responsibility for a part-time Communications Officer. You will also work with a range of external freelancers on design, film and print. You will build and maintain good relationships with colleagues across the whole Spark Inside team, offering support and advice as well as drawing on their expertise and insights to make our communications impactful and engaging.

While target-driven, you will have a supportive style and work in a highly collaborative way with colleagues across the organisation.

You will share a passion for our cause, and a commitment to high standards. You will be highly organized, enthusiastic and motivated, with a talent for building relationships and networking. You will be up to date on the latest digital tools and trends and able to harness them to take Spark Inside’s communications to the next level.

To find out more information about the responsibilities of the role and required experience, and how to apply, please see attached job description.

We look forward to hearing from you!

Fixed-term contract until 31 October 2026

Part-time, 24.5 hours per week

We are looking for an interim member of staff to hit the ground running and cover this exciting role, engaging with Scottish political parties to advocate for Quaker priorities during a period of staff parental leave.

The role covers a range of advocacy tasks, and this period will include the Scottish Parliament elections.

The role will be home based if you have a suitable working environment, or at an agreed, rented workspace. You will need to travel to Edinburgh when necessary.

For details of how to apply, please visit our website via the apply button.

Closing date: 8.00am on Tuesday 22 July 2025.

Interviews will be held in Edinburgh on Thursday 31 July 2025.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.

Salary: £32,000 – £39,000
Contract: Permanent, full-time
Closing date: Rolling
Location: Hybrid / Home-based
Benefits: Flexible working options, with the option to be based remotely in the southern region, and compressed/part-time hours considered.

Are you a passionate fundraiser looking for an opportunity to step into a Senior Fundraising Officer role? We’re thrilled to be working with the amazing Lifelites, a charity dedicated to transforming the lives of children with life-limiting conditions as they look for a driven Senior Engagement and Fundraising Officer to join their team.

This is an exciting opportunity to play a key role in developing and delivering high-quality supporter engagement strategies, with a particular focus on corporates, membership organisations (including Freemasonry), and special interest groups. You’ll lead on stewarding existing supporters, creating meaningful partnerships, and securing new opportunities for income generation and brand visibility across the southern half of England and Wales.  

This role would be perfect for someone with a track record of securing support from individuals, corporates, or community groups, who’s ready to step up into a more strategic, outward-facing role.

To be successful in the role of Senior Engagement and Fundraising Officer, you will need:

• Proven experience in managing and developing successful fundraising or partnership relationships with individuals, community groups, or corporates.
• Excellent written and verbal communication skills, including public speaking and presentation delivery.
• A track record of delivering stewardship programmes that encourage repeat giving and long-term engagement.

If you would like to have an informal discussion, please call and ask to speak to Jake.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity on our website.

If enough applications are received, the charity reserve the right to end the application period sooner.
 

This is an exciting new role to head up DanceSyndrome’s Community work across Lancashire developing, nurturing, growing, and managing our community workshops. At the heart of our organisation are our weekly bespoke Community Inclusive Dance Workshops; ‘Everybody Dance’. These workshops are co-delivered by a qualified Dance Leader with a learning disability, working side-by-side with a non-disabled Dance Artist. As part of our ambitious strategy, we will be establishing several new workshops across Lancashire over the next five years and co-delivering inclusive dance provision for all ages from early years through to adulthood by 2030.

As Head of Community, you will oversee several vibrant and active communities; build community engagement and cohesion; and to collect, collate and analyse key data to demonstrate impact and to drive forward strategic planning and decision making. This is alongside developing and managing both strategic and operational long-term partnerships & collaborations across communities in the North-West and building and executing an engaging and effective Volunteer Programme to support all Community workshops.

This role supports strand one of DanceSyndrome’s ambitious strategy; Vision 2023; ‘To deliver an outstanding, collaborative, and high-quality programme of co-produced and co-delivered inclusive dance across the North-West’.

We are looking for an exceptional, experienced, self-motivated, and enthusiastic individual to represent DanceSyndrome at the heart of our communities taking our inclusive person-centred offering to the next level.

You will pro-actively support our timetable of weekly Community inclusive dance workshops ensuring they operate to the highest standards of Quality & Excellence and making sure that all systems and processes are in place in relation to security, registers and payments.

You will line manage the Programmes & Operations Manager and Data & impact Manager and collectively drive forward all aspects of our Community work to the highest standards.  

You will manage key partnerships with Community Centres and be instrumental in engaging and onboarding new participants supporting DanceSyndrome’s ambitious Vision 2030 strategy to increase participation, and reach under-served and diverse communities, as well as executing our Children & Young People strategy working across all ages.

You will identify, understand and engage with key partners and Stakeholders who can support DanceSyndrome’s ambitions to be the ‘go to’ and ‘organisation of choice’ for people with learning disabilities, leadership opportunities and an inclusive unique co-led delivery model which doesn’t exist anywhere else. Through effective partnership working, you will work across sectors and reach under-served and diverse communities. You will also be able to identify key barriers to access, gaps in current provision across the region and seek valuable evidence to inform strategy and to feed back to funders.

You will be an extremely personable and approachable individual with a strategic mind, and persuasive manner who is able to reach and attract new participants, increase engagement in our Community workshops, and secure local community engagement to ensure the long-term sustainability of DanceSyndrome’s community offering.

You will turn leads in sales in a variety of ways from initiating unusual and impactful partnerships, growing the number of beneficiaries, increasing sales of our products and services, securing in-kind support and vital funding.

You will also develop and manage an engaging and rewarding Volunteer Programme across key communities including recruiting, training, onboarding and retaining volunteers.

We particularly welcome applicants from Global Majority, who identify as LGBTQIA+, People with Disabilities and Older People to apply for this role.

CV's not accepted.  Please apply at via our HR portal

JOB PURPOSE:

• To pro-actively engage with local residents and partner organisations to develop a vision for our neighbourhood
• To co-create potential future activities for the Springfield Project and beyond, developing action plans and funding proposals and testing new approaches
• To ensure that the voices of the Sparkhill community are enabled and promoted to key stakeholders, including those whose voices may be marginalised using conventional approaches
• To lead our existing Place of Welcome group, ensuring the programme develops in line with the views of participants and in line with funder requirements

DUTIES AND RESPONSIBILITIES:

• To enable the voices of Springfield Project service users and other local residents to be heard and acted upon both within the Springfield Project and in the wider neighbourhood/ community
• To proactively engage with local residents and partners to identify issues affecting the local community, gaps in current provision and to support the co-production of new services/ activities that meet local needs.
• To amplify the voices of Sparkhill residents to ensure representation in local and city-wide systems
• To develop, implement and maintain creative and effective communication methods and tools to promote opportunities for engagement and participation in Springfield Project activities and in the wider neighbourhood, including outreach to those that might be marginalised by traditional approaches
• To coordinate the Sparkhill Child Friendly Neighbourhood Youth Advisory Board, ensuring young people are empowered and enabled to participate, to act on issues that are important to them and ensuring that they have ownership of the group and the activity that develops from the group.
• To lead, develop and sustain a 'Springfield Voices’ panel that enables co-production on a local level of new activities
• To represent the Springfield Project at external stakeholder events
• To ensure effective monitoring and evaluation processes are in place to ensure continuous improvement of services and activities
• To develop and coordinate relevant communications campaigns and engagement projects, including physical and online comms and marketing
• To coordinate Community Events ensuring the involvement of the community in the design of events
• To develop project proposals and provide evidence to support fundraising activities based on the wishes and needs of the community
• To develop and test new activities co-created with the community in response to community need
• To facilitate the Place of Welcome group, ensuring that the Place of Welcome provides a welcoming environment for all participants, in line with written procedures covering registration, recording, food provision, coordination of volunteers

· To support visitors from partner agencies to operate in the space by agreement

• To manage incidents, accidents and complaints in line with Springfield Project policy
• To liaise with the Volunteer Coordinator around recruitment and induction of volunteers

To work flexibly and deliver services across the Project as directed and to undertake any other duties commensurate with the role and responsibilities of the post as agreed with your line manager

The King’s Trust in London is currently going through an exciting period of development. We have ambitions to grow our offer to young people across the themes of Personal Development, Education, Employment and Enterprise. To help us on this journey, we are looking for a passionate and driven individual to join our Management Team, to lead and motivate our team of Youth Development Leads.

As part of the Management Team, you will be responsible for overseeing the delivery of our TEAM, Enterprise Challenge and Mosaic Mentoring programmes. Working collaboratively with Delivery Partners to develop and implement our delivery plan and ensure we meet targets.

As a Delivery Manager, you must lead the effective delivery by your team, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one to one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.

As one of our Delivery Managers, you need to have:

• Excellent interpersonal skills
• Strong planning and organisational skills
• Effective data analysis skills
• A track record of operational management

The Delivery Manager role is multi-faceted, and we are looking for an individual with a broad skill set. We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role.

Contract Type: Part-time (4 days per week – 0.8 FTE)

Salary: £30,000 FTE (pro rata for 0.8 = £24,000 per annum)

Location: Hybrid; Tues – Thurs in the NYJO office

Reports to: Marketing & Communications Manager and Head of Fundraising, with collaboration across the team

Application Deadline:  25th July 2025 

Start Date:  Mid August 2025 

Job Purpose:

This is a dynamic and developmental role designed for a candidate with at least 1 years' experience in fundraising or marketing within an arts or charitable organisation. The role is split evenly across fundraising and marketing and communications and will contribute directly to NYJO’s growth and sustainability by supporting our external affairs through income generation, audience engagement, and public profile. 

We are looking for a confident, creative and self-motivated individual who can manage their workload independently, communicate effectively with donors and audiences, and is excited to grow their skills in both fundraising and communications within a fast-moving, ambitious organisation.

Key Responsibilities:

Fundraising (2 days per week)

Trusts, Foundations and Statutory Funding

• Conduct research and develop profiles on prospective trusts and statutory funders

• Draft briefing notes and maintain an up-to-date prospect pipeline

• Support grant administration: acknowledgements, processing, and internal logging

• Assist with preparation of Arts Council England reporting

• Draft small trust applications (up to £10k) with guidance from Head of Fundraising

• Help gather content, data and evidence to support medium/large bid development

• Lead the collation and drafting of funder reports  

Individual Giving & Membership

• Administer NYJO’s membership scheme (renewals, fulfilment, member queries)

• Draft and distribute the Members’ newsletter, both digital and physical

• Organise cultivation events, manage RSVPs, support logistics and attend events

• Maintain donor records on our CRM Beacon in line with GDPR policies  

• Support campaign delivery for fundraising initiatives (e.g. NYJO 60th, Big Give)

Development Support

• Coordinate fundraising proposals including content collation, layout and visuals

• Support the creation of fundraising collateral including impact case studies

• Contribute to donor communications and stewardship activity

• Assist with other tasks as required by the Head of Fundraising

Marketing & Communications (2 days per week) 

• Support the creation, scheduling and distribution of engaging digital content (social media, e-newsletters, blog posts) 

• Update and maintain website content related to news, projects, and events, and support with broader website updates and coordination with developers/designers  

• Create compelling visual and written content aligned with NYJO’s brand identity

• Support the creation, scheduling and distribution of engaging digital content (social media, e-newsletters, blog posts) 

• Update and maintain website content related to news, projects, and events 

• Create compelling visual and written content aligned with NYJO’s brand identity 

• Help coordinate campaign delivery across channels for performances, education work, and fundraising 

• Assist with audience segmentation and analysis to refine communication strategies 

• Contribute to PR and media liaison efforts 

• Support planning and delivery of marketing campaigns for tours, digital events and initiatives 

• Contribute to internal reporting on audience engagement and digital analytics 

Additional Responsibilities: 

In addition to the core fundraising and marketing duties, this role will take on several cross-functional and practical responsibilities that support NYJO’s operations and visibility: 

• Provide light office management support, including liaising with suppliers, managing equipment (e.g., printers, scanners), and maintaining internal digital systems 

• Carry out other ad hoc tasks as required in support of NYJO’s small, collaborative team environment 

Person Specification: 

Essential 

• Minimum 1 year experience in a fundraising and marketing role within an arts or charity setting 

• Excellent written and verbal communication skills 

• Strong organisational and administrative skills, able to manage competing priorities 

• Confident working independently and proactively 

• Experience with content creation for social media and email platforms 

• Comfortable using CRM systems and digital tools (e.g. Beacon, Mailchimp, Canva, CMS) 

• Strong attention to detail, especially in writing and data entry 

• Enthusiastic about music, youth arts and social impact 

Desirable 

• Experience writing or supporting funding applications 

• Understanding of GDPR and data protection 

• Familiarity with arts sector fundraising or communications (e.g. ACE reporting, donor events) 

• Graphic design or video editing skills 

• Experience using analytics tools (Google Analytics, social platform insights) 

Working at NYJO: 

• 4-day working week (0.8 FTE) 

• Hybrid working environment with some flexibility 

• Occasional evening/weekend event support with Time Off In Lieu (TOIL) 

• Opportunities for professional development and training 

• Creative and collaborative working culture 

How to Apply: 

To apply, please submit: 

• A CV (no more than 2 pages) 

• A cover letter explaining your interest and how your experience matches the role 

Pause works to improve the lives of women who have had more than one child removed from their care, and the services and systems that affect them.

As Communications and Policy Officer, your role will be to raise awareness and increase understanding of Pause and the experiences of the women we work with in order to achieve positive change at both a national and local level.

This is a new role, sitting within the Partnerships and Engagement team, although you will work with colleagues across the whole organisation.

You will work with the team to influence change by delivering creative communications activity and maintaining excellent working relationships with key stakeholders. This will involve working closely with our Impact and Influencing Lead as well as our colleagues in practice, participation and engagement, so that you can learn from those with lived experience and ensure their voices are at the forefront.

The ideal candidate will be an excellent communicator with the ability to deliver creative communications to influence change. You also should have a real desire to create positive change in the services and systems that affect the lives of women who have had children removed from their care. 

We are using Charity Job's anonymous applicant tracker system. Your cover letter should be no more than 2 sides of A4, and so you’ll need to use your creative skills to be sure that you fully address the person specification and show us why you’re the absolute best person for this job.

BACKGROUND

Ashiana is a ‘by and for’ women's led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by VAWG.

OUR SERVICES

Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.

Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.

We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.

PRIMARY TASK

The post is instrumental in overseeing the delivery of a comprehensive package of services and care for women in our refuges. To provide a safe environment and a service that is appropriate to the needs of young BME women particularly those from South Asian, Turkish and Middle Eastern communities and to support ex-clients following resettlement.

The post holder will have a caseload of clients and be responsible for providing advice, advocacy, casework and support to women and girls, advocating on behalf of these women and making others aware of their particular needs. The post-holder is required to demonstrate sensitivity and an awareness of the culture and needs of  minoritised communities in all aspects of their duties and responsibilities.

Please see the attached the full job description

Job Summary

Ten Ten Resources is seeking a Schools Support Officer to play a vital role in supporting our partner schools in their use of our award-winning Catholic educational resources. Acting as a key point of contact for school staff, you will help ensure a smooth, welcoming and highly responsive experience from onboarding through to ongoing support.

You will handle school enquiries, maintain CRM data, manage user accounts, and support the delivery of school communications and helpdesk services. You’ll also contribute to the systems that underpin our delivery, bringing order, insight, and efficiency to the heart of our operations

This is a full-time, home-based role (35 hours per week), but we are open to applications on a job-share basis. Whether full-time or part-time, you’ll work closely with our collaborative and mission-driven team, combining independent responsibility with shared support.

We’re looking for someone who thrives in a remote working environment - highly organised, people-focused, and committed to excellence in service. If you’re proactive, adaptable, and inspired by Ten Ten’s mission to support Catholic education, we’d love to hear from you.

Responsibilities

As Schools Support Officer, you’ll play a vital role in supporting schools and ensuring the smooth running of our operations. Your key responsibilities will include:

Client Support

• Act as the first point of contact for school enquiries across email, phone, voicemail and webchat.

• Respond to queries, resolve user issues, and provide quotes for subscriptions and trials.

• Triage communication to the relevant team member, where needed.
   

CRM & Data Management

Maintain the accuracy and integrity of our CRM (HubSpot), including:

• Keeping contact details up to date.

• Researching school term dates and contact information.

• Auditing pupil numbers and other key data.

• Building segmented databases for outreach to new markets.
   

Project Support

• Assist with content uploads and conduct basic technical checks.

• Support the planning and organisation of projects (e.g. filming, product launches).

• Research and source goods or services to support delivery.
   

General Admin

• Prepare and send occasional hard-copy mailouts.

• Handle post and support light finance admin, such as banking cheques.

• Provide flexible administrative support as needed across the team.

Place of Work

This is a home-based role, open to candidates based in the UK. The successful candidate will work remotely as part of Ten Ten’s home-based team.

The role is full-time (35 hours per week), typically worked across Monday to Friday. However, we are open to applications on a job-share basis, where two individuals work together to fulfil the responsibilities of the role. While there is some flexibility in working hours, availability is expected during core daytime hours to ensure collaboration with colleagues and timely support for schools.

We meet weekly as a team on Zoom to share updates, collaborate on projects, and pray together. In addition, we gather in person at least three times per year - typically once per term - for planning, training and team-building. These in-person gatherings usually involve overnight stays and are held at various locations around the UK.

We welcome applicants from across the UK who can commit to regular online engagement and travel for termly in-person meetings.

Person Specification

At Ten Ten, we believe that the Schools Support Officer isn’t just another role - it’s a vital presence that helps knit together our mission across hundreds of schools. We’re looking for someone who thrives in a remote working environment - someone who takes pride in being highly organised, attentive to detail, and ready to solve problems before they arise. You enjoy connecting with others through digital channels, build rapport easily, and are committed to providing exceptional support to both colleagues and partner schools.

The kind of person we’re looking for:

Essentials – you are:

Warm, welcoming, and professional – You have a friendly and reassuring tone in all interactions. You make people feel heard and supported.

Highly organised and detail-oriented – You keep multiple plates spinning and ensure nothing gets dropped. You catch the typo, notice the missing email, and follow up before anyone else does.

A proactive problem-solver – You take initiative. You investigate, ask good questions, and make things happen. You know when to act independently and when to consult others.

Resourceful and adaptable – You navigate new systems and shifting priorities with ease. You find solutions, even when no manual exists.

Strong communicator – You write clearly and speak confidently. You know how to communicate with school staff, teachers, and your internal team with warmth and clarity.

Tech-comfortable and willing to learn – You’re already confident with basic digital tools and eager to learn new ones. You might not know HubSpot or our CMS yet, but you’re curious, capable, and ready to learn.

Able to prioritise effectively in a busy environment – You can spot what’s urgent versus what’s important, and you keep things moving forward while staying focused on the big picture.

Desirable – it’s a bonus if you:

• Have experience supporting schools, education settings or customer service environments.

• Are familiar with project management tools, content management platforms (CMS), or customer relationship management (CRM) systems.

• Have experience supporting content updates, light marketing tasks, or school-facing comms.

• Have worked in a small, fast-paced organisation where self-direction was essential.

We’re looking for someone who:

• Is observant and engaged – spots the detail, the discrepancy, or the quiet ask behind the email.

• Has a ‘get stuck in’ mentality – you’re not afraid to roll up your sleeves and help out wherever needed.

• Is confident taking the lead when needed – actively shaping processes and offering support.

• Values teamwork and collaboration, but can also work independently and manage their own time well.

• Understands that while systems are important, people always come first—how they feel in their interaction with you matters.

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations. 

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. 

Volunteers are a vital part of The Childhood Trust’s work. Through our Transforming Spaces programme, they deliver direct support to children affected by poverty and the communities that support them across London. They also have the potential to grow our internal capacity so that we can reach our ambitious vision to scale our work and ensure that every child in London is well prepared for life. 

As The Childhood Trust’s Volunteer Manager, you’ll be responsible for volunteers across the organisation. Your role will include oversight of the corporate and community volunteers who take part in our Transforming Spaces programme. You will work closely with colleagues in the fundraising team to create a positive and inspiring experience for corporate volunteers. 

Key to this role will be working with the Head of Volunteering and Community Programmes to embed volunteering across The Childhood Trust. You will lead on developing a diverse and inclusive volunteer base of skilled and specialist individual volunteers, fostering a welcoming and inclusive environment where they feel valued and connected to the mission. 

Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.

We will be holding interviews on 28th July 2025.