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Closing in 4 days
NFP People, Multiple Locations (Hybrid)
Starting from £28,831
Posted 1 week ago
Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£23,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.
Posted 2 weeks ago
Closing in 7 days
Hestia Housing and Support, City of London (On-site)
Between 11638 and 11638 GBP per year
Posted 3 days ago
Closing in 7 days
Hestia Housing and Support, City of London (On-site)
Between 11638 and 11638 GBP per year
Posted 3 days ago
The Diocese of Canterbury, Canterbury, Kent (On-site)
£36,397 pa plus excellent benefits
Posted 6 days ago
Closing in 6 days
Look Ahead Care Support and Housing, Slough (On-site)
Up to £19656 per annum + Benefits include 25 days Annual Leave
Posted 3 weeks ago
Closing in 7 days
Hestia Housing and Support, City of London (On-site)
Up to 0 GBP per hour
Posted 3 days ago
Harris Federation, London (Hybrid)
£26,000-£30,000 + Benefits including LGPS
Posted 6 days ago
Chefs in Schools, London (Hybrid)
£57,500 per year
Exciting chance for a finance professional with passion for systems to join our charity, transforming kids’ health through food in schools
Posted 1 week ago
Caritas Social Action Network (CSAN), Multiple Locations (Hybrid)
£37,440
Senior Migration Officer – Lead on UK resettlement updates and immigration policy insights for CSAN and its network.
Posted 1 week ago
Closing in 6 days
TPP Recruitment, Brentford, England (Hybrid)
£35000 per annum
Posted 3 weeks ago Apply Now
Closing tomorrow
Madina Mercy, Oldham (Hybrid)
£36,000 - £41,000 per year (negotiable based on experience)
Posted 3 days ago Apply Now
Closing in 3 days
Marie Curie, Remote
£30,000 - £35,000 per year
Posted 1 week ago
Page 26 of 30
South East (Hybrid)
England, United Kingdom
Reading, Berkshire
Starting from £28,831
Full-time
Permanent
Job description

Casework Administrator

Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment?

The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!

Position: Casework Administrator

Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation)

Hours: Full time (open to part time and job share)

Salary: Starting from £28,831

Contract: Permanent

Closing Date: 10:00am, 21st Jul 2025

About the Role

Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.

You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.

You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

Full details of the job and person specification can be found once you click to apply.

About You

You will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity. Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling is beneficial for this role.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Posted by
NFP People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: Friday, 4 July 2025
Closing date: 21 July 2025 at 10:00
Job ref: 7483
Tags: Administration, Communications, Training / Learning, Business Development, Customer Service, Education, Students / School, Youth / Children