Youth Support Worker Volunteer Roles in Birmingham

ABOUT SPRINGBOARD

Springboard Youth Academy supports refugee and asylum-seeking young people who have recently arrived in the UK to help them succeed in the classroom and beyond. By combining participatory learning, life skills and holistic support into action-packed weekend, half-term and summer programming, we work to bridge the gap in support for young people left behind by the mainstream school system.

As educators and youth workers with years of experience working to offset the challenges these young people face, we launched a programme that helps young people develop their English language and self-advocacy skills whilst addressing their social and wellbeing needs, preparing them for mainstream education and helping them rebuild their lives in the UK.

We do this by providing interactive and engaging programming that combines English learning, life skills and practical and emotional strategies for young people on their journey to independence and adulthood. 

ABOUT THE OPPORTUNITY

As Springboard’s Youth Academy’s activities and ambitions continue to grow, we are seeking a Secretary to join our existing Board of Trustees. 

We’re looking for people who share our love of high quality and participatory education, as well as our commitment to supporting and platforming displaced young people. We're keen to meet people who can bring skills, knowledge and both professional and lived experience that will help us continue to refine our delivery and grow. 

We are committed to nurturing a board that is representative, diverse and inclusive. We are interested to hear from individuals with experience in governance, as well as those new to Trustee positions. We are particularly encouraging applications from those with personal experience of forced migration and Leaving Care. 

Responsibilities of the Secretary include:

• Organising meetings
• Taking minutes and summarising actions for a team
• Contributing to Charity Commission reporting
• Preparing papers for board meetings
• Convening the Chair and Director to develop meeting agendas
• Assisting with planning Springboard’s annual Away Day 

Qualities: 

• Strategic thinking
• Excellent communication skills
• Confidence and a willingness to speak their mind and ask challenging questions
• Teamwork and collaboration skills
• Understanding of safeguarding and confidentiality
• Understanding of the wider political landcape, abolitionist perspectives and commitment to challenging the hostile environment
• Independent judgment
• Commitment to making meetings inclusive and welcoming to Trustees with all levels of experience
• Advocacy and networking skills to help us build new relationships
• Willingness to offer expertise, skills and personal insight to support us
• Passion for championing work that centres newly arrived young people

TIME COMMITMENT

In line with all charities, Trustees are unpaid volunteers. Trustees must be able to commit to attending quarterly Board meetings and making time to read paperwork in advance of Board meetings. As a small charity, our resources are limited and Trustees are also asked to actively contribute their skills in relevant areas. As a guideline, Trustees must be prepared to offer a minimum of two hours per month to the charity. 

As Secretary, you will be required to spend approximately 1-2 hours prior to each quarterly meeting supporting with preparation. We also require new Trustees to spend one day on site during one of our programmes to get a feel for the work, as well as undertake Trustee and Safeguarding training, within the first three months of starting the role. Board meetings are currently held virtually, and, where possible, are arranged at least two months ahead. On occasion, Trustees will be required to respond by email or phone in relation to issues that arise outside of Board meetings. Travel costs will be covered if they are a barrier. 

ABOUT SPRINGBOARD

Springboard Youth Academy supports refugee and asylum-seeking young people who have recently arrived in the UK to help them succeed in the classroom and beyond. By combining participatory learning, life skills and holistic support into action-packed weekend, half-term and summer programming, we work to bridge the gap in support for young people left behind by the mainstream school system.

As educators and youth workers with years of experience working to offset the challenges these young people face, we launched a programme that helps young people develop their English language and self-advocacy skills whilst addressing their social and wellbeing needs, preparing them for mainstream education and helping them rebuild their lives in the UK.

We do this by providing interactive and engaging programming that combines English learning, life skills and practical and emotional strategies for young people on their journey to independence and adulthood. 

ABOUT THE OPPORTUNITY

We are seeking a Chair to work with the Board of Trustees and Director to oversee Springboard's operations and strategic direction. We're looking for someone who thinks strategically and creatively, enjoys working collaboratively and wants to make a significant contribution to Springboard Youth Academy’s future, as well as the wider education and migration landscape.

We’re looking for people who share our love of high quality and participatory education, as well as our commitment to supporting and platforming displaced young people. We're keen to meet people who can bring skills, knowledge and both professional and lived experience that will help us continue to refine our delivery and grow. 

We are committed to nurturing a board that is representative, inclusive, anti-racist and commited to actively challenging the hostile environment and violent border regimes across all its work. We are interested in hearing from individuals with experience in governance, as well as those new to Trustee positions. We particularly encourage applications from those with personal experience of forced migration and leaving care. 

Responsibilities of the Chair include:

• Providing leadership for the Board of Trustees in their role of setting the strategy and policies for the organisation
• Planning the annual cycle of board meetings and setting the agendas
• Chairing and facilitating board meetings 
• Monitoring that decisions taken at board meetings are implemented
• Representing the organisation at appropriate events, meetings or functions  
• Liaising with the Director on organisational activity and providing support as appropriate 

Qualities:

• Strategic thinking
• Excellent communication skills
• Confidence and a willingness to speak their mind and ask challenging questions
• Teamwork and collaboration skills
• Understanding of safeguarding and confidentiality
• Understanding of the wider political landcape, abolitionist perspectives and commitment to challenging the hostile environment
• Independent judgment
• Commitment to making meetings inclusive and welcoming to Trustees with all levels of experience
• Advocacy and networking skills to help us build new relationships
• Willingness to offer expertise, skills and personal insight to support us
• Passion for championing work that centres newly arrived young people

TIME COMMITMENT

In line with all charities, Trustees are unpaid volunteers. Trustees must be able to commit to attending quarterly Board meetings and making time to read paperwork in advance of Board meetings. As a small charity, our resources are limited and Trustees are also asked to actively contribute their skills in relevant areas. As a guideline, Trustees must be prepared to offer a minimum of two hours per month to the charity. 

As Chair, you will be required to support with annual reporting to the charity commission, plan the agenda for board meetings and provide intermittent support to the Director. We also require new Trustees to spend one day on site during one of our programmes to get a feel for the work, as well as undertake Trustee and Safeguarding training, within the first three months of starting the role. Board meetings are currently held virtually, and, where possible, are arranged at least two months ahead. On occasion, Trustees will be required to respond by email or phone in relation to issues that arise outside of Board meetings. Travel costs will be covered if they are a barrier. 

About Vibes in Care (ViC)

Vibes in Care CIC is a newly forming Charitable Incorporated Organisation (CIO) dedicated to amplifying the voices of children and young people who are care-experienced or at risk. By harnessing insights from lived experience, we develop training, workshops, and advocacy initiatives that reshape professional practices within the care sector.

• Founded on Lived Experience: We believe that those who have gone through the care system have the clearest insights into how to improve it.
• Innovative Training & Workshops: Our programmes empower professionals - such as social workers, educators, and youth workers - to bring about lasting change in how care is delivered.
• Collaborative Culture: Partnership is at the heart of ViC. We work closely with local authorities, youth organisations, and sector specialists to co-create solutions.

Why We Need You

We are seeking Trustees who share our passion for transforming the care experience. Whether you have direct care experience (e.g., have been in care yourself), professional experience in the sector, or simply a deep commitment to improving outcomes for care-experienced children and young people, your voice and leadership are invaluable at this pivotal stage of our growth.

The Role

• Steer Strategic Vision: Help shape and refine ViC’s long-term plans, ensuring that lived experience remains at the core of every decision.
• Champion Good Governance: Oversee compliance with charity regulations, manage financial health, and set policies that maintain transparency and integrity.
• Advocate for Care-Experienced Children and Young People: Act as an ambassador, raising awareness about ViC’s mission and the importance of centring care-experienced voices.
• Support Growth & Partnerships: Contribute insights on fundraising, partnership-building, and community engagement to help ViC expand its reach and impact.

What We’re Looking For

1. Care Experience (Highly Valued): We particularly encourage applications from individuals who have first-hand insights into the care system.
2. Dedication to Social Impact: A genuine desire to improve day-to-day experiences and long-term outcomes for care-experienced children and young people.
3. Collaborative Mindset: Ability to work well in a team, valuing diverse perspectives and open dialogue.
4. Integrity & Oversight: Commitment to upholding the highest ethical standards and acting in the best interests of ViC’s beneficiaries.
5. Strategic Thinking: Capable of understanding big-picture objectives, assessing organisational risks, and spotting growth opportunities.

Skills & Experience (Desirable)

• Professional or Personal Care Experience: Lived experience, in social care work, child protection, or related fields.
• Finance/Accounting: Competent in budget oversight, financial planning, or grant management.
• Legal & Compliance: Familiarity with UK charity regulations or basic legal frameworks.
• HR & Governance: Ability to guide policy setting, recruitment, and staff/volunteer support.
• Fundraising & Communications: Skill in securing resources and raising organisational visibility.

What’s In It For You?

• A Real Chance to Influence: Your perspective will be integral in shaping how ViC evolves.
• Professional Development: Gain governance experience, hone leadership skills, and build your professional network.
• Impact & Legacy: Contribute directly to improving practices that affect some of society’s most vulnerable young people.
• Flexible & Supportive Environment: We meet quarterly, with much of our collaboration happening remotely, so you can fit your responsibilities around other commitments.

Time Commitment

• Board Meetings: Held four times per year (virtually or in person).
• Preparation & Engagement: A few hours each quarter to review papers and stay updated on organisational developments.
• Additional Involvement: Optional sub-committees or working groups on areas like safeguarding, finance, and training delivery.

Application Process

• CV & Cover Letter: Apply via CharityJob outlining your relevant experience (especially care experience), why you’re passionate about our cause, and how you hope to contribute as a Trustee.
• Informal Interview: We’ll invite shortlisted candidates for a conversation with our Director (Founder) to explore mutual fit and answer any questions.
• Appointment: Successful applicants will be welcomed onto the board, pending usual referencing and compliance checks.

Join us in creating meaningful change for care-experienced children and young people. Your lived insight, passion, and dedication could transform how professionals approach care and, ultimately, transform futures. We look forward to hearing from you!

This is an exciting opportunity to help lead Big Leaf Foundation in the next phase of its development, as we transition our self-employed contractors to employee contracts and explore new multi-year core funding opportunities to build greater sustainability in our work. We are looking for someone with direct experience in financial management and/or charity finance and fundraising to fill this role. Ideally you will have experience of moving people onto employee contracts. You will use your skills and knowledge to make a lasting difference to the lives of displaced young people in Surrey.

In addition to the general responsibilities of a trustee, duties of the treasurer include:

• Overseeing, approving and presenting budgets, accounts and financial statements.
• Being assured that the financial resources of the organisation meet its present and future needs.
• Ensuring that the charity has an appropriate reserves policy.
• Preparing and presenting financial reports to the board.
• Ensuring that appropriate accounting procedures and controls are in place.
• Liaising with any paid staff and volunteers about financial matters.
• Advising on the financial implications of the organisation’s strategic plans.
• Ensuring that the charity has an appropriate ethical funding policy.
• Ensuring that there is no conflict between any funding sources and the aims and objects of the charity.
• Ensuring that the accounts are prepared and disclosed in the form required by funders and the relevant statutory bodies, for example the Charity Commission.
• Ensuring that the accounts are scrutinised in the manner required (independent examination or audit) and any recommendations are implemented.
• Keeping the board informed about its financial duties and responsibilities.
• Contributing to the fundraising strategy of the organisation.
• Ensuring the accounts are presented in a coherent and easily understandable way in our annual review.
• Sitting on appraisal, recruitment and disciplinary panels as required.

In addition, with other trustees to hold the charity “in trust” for current and future beneficiaries by:

• Ensuring that the charity has a clear vision, mission and strategic direction and is focused on achieving these.
• Being responsible for the performance of the charity and for its “corporate” behaviour; ensuring that the charity complies with all legal and regulatory requirements.
• Acting as guardians of the charity’s assets, both tangible and intangible, taking all due care over their security, deployment and proper application.
• Ensuring that the charity’s governance is of the highest possible standard.

About I Have a Voice

At I Have a Voice, we are passionate about empowering young people to engage with politics and have a say in the decisions that shape their lives. We break down barriers to political participation through education, advocacy, and grassroots campaigns—ensuring that young people, regardless of background, feel confident and equipped to influence change.

From working with schools to delivering training and amplifying youth voices on key policy issues, our work is making politics more accessible, diverse, and representative. As we grow, we are looking for committed and experienced individuals to join our Board and help shape our strategic direction.

Why Join Our Board?

This is an exciting opportunity to play a pivotal role in a dynamic, purpose-driven organisation at the forefront of youth political engagement. As a Board Member, you will:

• Influence the growth and sustainability of I Have a Voice.
• Help shape our strategy to expand our impact and reach.
• Guide governance and financial sustainability, ensuring strong and effective decision-making.
• Be part of an inspiring network of changemakers dedicated to democracy, education, and empowerment.

We are particularly keen to hear from individuals with expertise in:

• Governance – ensuring strong organisational leadership and compliance.
• Fundraising & Development – securing sustainable income and forging key partnerships.
• Education – deepening our impact in schools and the wider education sector.

Key Responsibilities

• Strategic Oversight: Help shape and refine I Have a Voice’s strategic priorities.
• Governance & Compliance: Ensure we meet legal and ethical responsibilities as a nonprofit.
• Fundraising & Partnerships: Support initiatives to secure funding and build strategic relationships.
• Advocacy & Influence: Champion I Have a Voice’s mission and expand our network of supporters.
• Advisory Role: Provide guidance and mentorship to the leadership team where needed.

Who We’re Looking For

We welcome applications from passionate individuals who share our vision of a more engaged and empowered generation of young people. You might have experience as a board member or trustee, in school leadership, policy work, fundraising, or nonprofit governance. Above all, you should be:

• Committed to youth political engagement and democratic participation.
• A strategic thinker with strong problem-solving skills.
• Willing to actively contribute to Board discussions and initiatives.
• Well-connected within governance, fundraising, or education sectors (desirable).

We are committed to building a diverse and inclusive Board that is reflective of the communities we work with - from across the UK, lower socioeconomic households and racially marginalised groups.

Tender aims to prevent domestic abuse and sexual violence by educating children and young people about the issues through creative projects. Our programmes are safe, enjoyable, and age-appropriate which allow people to engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to learn through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse. 

Our Trustees are vital to us, setting the strategy for the organisation, ensuring its financial stability and offering insights that help us to ask and answer questions. The Board of Trustees lead and control Tender and are responsible for its governance, policy and affairs. Trustees have responsibilities under charity and company law, and also under Tender’s Memorandum and Articles of Association, for directing the affairs of the organisation, ensuring that it is solvent, well run and delivers Tender’s objects. The day-to-day running of the charity is delegated to the CEO and the Senior Leadership Team.

All trustees are expected to:

• Safeguard and promote the reputation, vision, mission and values of Tender
• Ensure the charity complies with its governing documents, relevant legislation and regulatory requirements
• Determine the overall strategic direction and development of Tender, by agreeing organisational polices, budgets and objectives, and to ensure targets are set and performance is measured against those targets
• Contribute any specific skills, knowledge, and experience which they may have to help the Board of Trustees reach sound decisions
• Ensure the effective and efficient administration of Tender and its financial stability
• Ensure that key risks are being identified, monitored and controlled effectively
• As requested by the Chair, represent the Chair of the Board at functions and events, and lead or be a member of committees/panels/groups
• Collectively own and hold the Board to account for its decisions and activities, ensuring the avoidance of any personal conflict of interest
• Provide support and challenge to Tender’s CEO in the exercise of their delegated authority and affairs
• Engage with volunteers, Patrons and other beneficiaries to keep informed about the organisation's activities and wider issues that affect Tender's work
• Attend Board meetings, adequately prepared to contribute to discussions

What we are looking for

We look for the following qualities in all trustees:

• An interest in and commitment to the mission, values and vision of Tender
• The ability to think and act strategically
• Leadership, communication and influencing skills
• Sound independent judgement and integrity
• An understanding of the legal duties, responsibilities and liabilities of trusteeship, or a willingness to learn (we will provide training and guidance on charity governance if you do not have previous experience)
• A strong personal commitment to equity, diversity and inclusion
• The ability to inspire trust and confidence in people
• A willingness and ability to devote the necessary time and effort to prepare for and attend board and committee meetings, including remaining in the role for a minimum term of two years

For trustees with communications experience, we are also looking for:

• Experience in developing or implementing communications strategies
• Experience of building communications capacity within a growing organisation
• Knowledge of crisis communications management
• An ability to use communications to aid the diversification of our fundraising

For trustees with policy and influencing experience, we are looking for:

• Knowledge of UK politics and parliamentary processes
• Knowledge of policy areas and governmental departments relevant to Tender, in particular Education, Health and Home Office
• Experience of developing and promoting policy and campaign strategies for an organisation, and creating effective public affairs influencing strategies
• Experience of engaging with stakeholder at different levels of government (Parliament, civil service, local authority) to influence policy decisions

Here at Youth4Youth, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.

About the role

As the Charity continues to grow, with a focus on developing commercial branches and advancing our charitable branches, we are seeking an experienced Solicitor who has experience in Charity Law. This individual would report directly to our General Counsel, volunteering on an ad-hoc basis to provide legal advice, guidance and support to the Charity. We are asking for, on average, 2 hours per week of support.

Responsibilities 

• Liaise with the General Counsel and team of Paralegals to ensure timely completion of required actions, within mutually agreed timeframes, to support the growth of the Charity.
• Provide key support to the General Counsel, presenting comprehensive legal advice and support to the CEO and Board of Directors/Trustees around key legal issues presented to the Charity.
• Support the development of long-term strategies, including supporting the advancement of the Charity, and any commercial subsidiaries.
• Where appropriate, develop and lead legal training.
• Prepare documents, evidence, arguments and identify legal precedents that can be used to justify the organisation's decisions and actions.
• Act as a point of contact to the organisation in relation to any legal matters or action.
• Support keeping the organisation up to date and informed of new and existing laws and regulations that are applicable to our operations and industry.

Skills 

• Be a qualified solicitor or recognised legal professional, with recent experience in providing legal advice and support to charities or companies in the UK.
• Experience as a solicitor or legal professional within the non-profit/charity sector is essential.
• Possess detailed knowledge of specific laws and regulations pertaining to the industry that Youth4Youth works in, as well as local laws within the United Kingdom.
• Ability to interpret and convey complex legal information in an understandable format.
• Public speaking skills and the ability to present and defend legal arguments.

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Youth4Youth

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Youth4Youth volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Youth4Youth has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

1. Video or Written Application (when applicable) 
2. Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.

Here at Youth4Youth, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.

About the role

As the Charity continues to grow, with a focus on developing commercial branches and advancing our charitable branches, we are seeking an experienced individual who has experience in Law or as a Company Secretary. This individual would report directly to our General Counsel, volunteering on an ad-hoc basis to provide support to the General Counsel and the Board of Trustees & Directors on all company secretarial matters.

Responsibilities 

• Liaise with the General Counsel and team of Paralegals to ensure timely completion of required actions, within mutually agreed timeframes, to support the growth of the Charity.
• Be present at meetings of the Trustees and Directors of the Charity and subsidiary companies to present Company Secretary business, ensure the smooth running of such meetings and take accurate notes.
• Prepare and circulate the formal minutes of Board meetings for review, and approval, and ensure appropriate filing of all approved minutes.
• Prepare and circulate for approval any required resolutions made by the Board of Trustees and Directors, and ensure appropriate filing of all approved resolutions.
• Facilitate the filing of all notices to both Companies House and the Charity Commission as required.
• Provide additional secretarial support to the Legal Team, supporting the General Counsel, other Legal Counsel and the Paralegals as required. 

Skills 

• Have experience as a practicing solicitor, paralegal, legal assistant or company secretary.
• Ability to process information quickly and take detailed notes to record conversations accurately.
• Ability to understand the broad functions of the organisation and interpret discussions to fit that understanding.
• Organisation and time management skills are required to ensure that deadlines are met, both internally set and regulatory deadlines.

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Youth4Youth

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Youth4Youth volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Youth4Youth has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

1. Video or Written Application (when applicable) 
2. Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.

Here at Youth4Youth, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.

About the role

Software engineers are responsible for ensuring best practice across development projects and working collaboratively with the Development Team and wider stakeholders. The role involves communication with other Youth4Youth team members; supporting others; developing solutions; working with a team on work items and producing development documentation.

Responsibilities 

• Work with IT Project Managers to ensure work items are forecasted, estimated, and tracked effectively. 
• Promote best practices such as adhering to the project's software development lifecycle requirements. 
• Completing development work items as part of project delivery. Documenting creation of components. 
• Reporting key updates and results to the IT Director. 
• Identify opportunities for new solutions and improvements in Youth4Youth’s IT infrastructure and operations. 
• Ensure software development best practices are upheld, documentation such as data diagrams are created, and relevant testing is completed.
• Willingness to advise on the direction of development through clear reasoning and justification.
• Collaborating with UI/UX Designers to deliver on website design.

Skills 

• Enthusiasm and willingness to learn about Youth4Youth’s IT systems and processes. 
• Passion for website and software development and how it can create value for Youth4Youth’s operations. 
• Familiarity with cloud platforms such as Microsoft Azure and AWS.
• Experience working with APIs for software development. 
• Keen on solving problems and building solutions. 
• Open to learning new technologies for Youth4Youth IT projects. 
• Strong verbal and written communication skills. 
• Organisational skills and the ability to ensure set tasks are delivered on time. 
• Ability to plan and manage time effectively. 
• Experience working collaboratively and supporting others in a team. 
• Strong IT skills and proficient use of Microsoft applications. 
• Software engineering, programming, website development and software development understanding. 
• Experience with JavaScript, CSS and HTML. 
• Familiarity with frameworks and libraries such as React and AngularJS. 
• Understanding of continuous integration and delivery (CI/CD).
• Understanding of version control systems such as Git. 
• Experience with using a headless CMS.
• Understanding of relevant software engineering and security by design principles such as the Software Development Lifecycle and OWASP.

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Youth4Youth

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Youth4Youth volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Teenage Helpline has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

1. Video or Written Application (when applicable) 
2. Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.

Volunteer Role Description

Light Touch Volunteer

Responsible to: Volunteer Coordinator

Time commitment: Minimum 3 hour’s a week

Location: Home

About the service

North East Wales Mind is a progressive mental health organisation that supports people experiencing mental health difficulties to flourish. The aim of our work is to help people build on their strengths, overcome obstacles, and become more in control of their lives. We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Flintshire and Wrexham to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition.

Purpose of role:

To provide phone support to service users from home/ office. This role is flexible (you can make calls anytime between 5-7pm and requires you to call a client for up to half an hour a week for a period of up to 3 months.

Must have access to the internet and a phone that can switch to private setting or NEWMIND can provide them with a phone, or use of office equipment.

Main tasks:

· Providing emotional support via phone

· Assessing surrounding support

· Advising them with available provisions and services locally

· Providing practical support such as learning activities, wellbeing practises and links available to service user from home

· Writing records of dates and times and phone discussions

· Reporting back to the Volunteer Coordinator via email and phone for any extra available support

· Report any safeguarding concerns immediately to a member of staff.

What we are looking for:

· Confident and effective communication

· Understanding of professional boundaries

· Caring nature

· Knowledge of local services is desired.

· Lived experience of mental health difficulty desirable

· Understanding of, or experience of caring for someone with mental health difficulty, can be helpful but is not essential.

· Good listening skills, non-judgemental attitude, and empathy

· Ability to motivate.

· Ability to deal with stressful and difficult situations in a calm manner.

· Commitment for a minimum of 6 months

· Volunteers must be aged 18 and over.

What we can offer you:

· All volunteers will receive training in mental health awareness, confidentiality, boundaries, risk management, plus on-going training relevant to the role.

· Regular supervision with the Volunteer Coordinator

· Volunteer expenses