A way out jobs in charing cross, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: W/c 16 June
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Location: Diocesan House, Causton Street, London (Hybrid)
Contract: 12-month Fixed-term Contract, Part-time/ 4 days per week (28 hours)
Salary: £36,440 (£45,550 FTE)
DBS requirement: No DBS Required
The Diocese of London is looking for an experienced and flexible HR Partner to join our People Directorate for a 12-month maternity cover.
The Diocese of London is the group of Church of England organisations located in London, north of the River Thames. It is overseen by the Bishop of London and is made up of parishes, schools, chaplaincies, missional communities, and other organisations across 18 Boroughs.
About the London Diocese Fund (LDF) and the Diocese of London
The London Diocesan Fund (LDF) is the main charity that supports the work of the Diocese as a whole by generating income, providing a wide range of services and paying and housing its clergy. This is a great opportunity to join an organisation that truly supports and engages with the communities that it serves.
Working as part of a wider HR team, you will be supporting dedicated business units across the full employee lifecycle. Working as a strategic partner, you will act as a trusted advisor, working closely with senior stakeholders such as Bishops and Archdeacons, to embed the people strategy within your business unit. Alongside this, you will also provide operational HR support in areas such as ER management, recruitment, organisational development and wellbeing.
Candidates should be experienced practitioners who can learn quickly, communicate well and inspire supportive best practice. You should share our values and be passionate about creating an environment that supports the work of the Diocese of London.
What You’ll Be Doing:
-
Establish and develop a responsive Business Partner type relationship with stakeholders and Senior Leadership Teams
-
Provide professional advice, support and coaching to Archdeacons and Senior Managers on the interpretation and application of all Ecclesiastical measures, HR policies, processes and procedures, ensuring these are applied fairly and consistently
-
Advise the Senior Leadership on the people management implications of church policy and people strategy
-
Effectively and efficiently manage a portfolio of HR casework and staff recruitment
-
Advise and recommend appropriate courses of action in line with relevant best practice, policies, employment legislation and statutory frameworks
Who We’re Looking For:
-
At least 3 years’ experience of working at HR Partner or Adviser level in a generalist role covering HR practice
-
Experience of working in an HR role carrying out a range of HR duties, ideally in the church or charity sector
-
Experience of supporting managers in all areas of people matters, including recruitment, disciplinary, grievance, absence and sickness casework
-
Experience of working within a customer focused environment with the ability to establish good working relationships with a variety of people e.g., senior leaders, job applicants, employees
Please refer to the attached Job Description for the full details on Person Specification.
This is a hybrid role with 3 days at our office in Causton Street, Pimlico. Although this role is 4 days a week, we would be willing to consider 5 days a week for applicants who have specific experience within clergy HR. Interviews are happening as soon as suitable applicants are identified, please do apply now if you are keen to be considered.
Safeguarding Statement
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Therefore, all our recruitment campaigns are run using safer recruitment procedure
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
To apply:
Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.
Interviews
Interviews will be held in person on Wednesday 4th June.
For more details, please see the full Job Description and Person Specification.
For every Londoner to encounter the love of God in Christ




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is a varied role, ideal for someone who enjoys working across lots of projects at the same time. Your main focus will be managing our staff training programme, supporting with the recruitment and onboarding of new staff and overseeing our office functions. You'll also look after some of our financial admin as well as providing some executive support for our Board of Trustees. We're a small team of 30 staff and the role is a hybrid, designed to support all aspects of the central functions of the Charity.
Your HR responsibilities (around 3 days a week), will be to:
- maintain accurate HR records for all staff
- manage and administer our HR platform, Employment Hero
- co-ordinate our annual training schedule, manage the training budget and oversee our external trainers
- lead on the recruitment and onboarding of new staff
- oversee our DBS Records
- develop and oversee staff inductions
- manage the timesheets and payroll for Ignition Brewery, the Charity’s trading subsidiary
- lead the organisation in becoming a Disability Confident employer
- contribute to the development of the our HR policies and procedures
Your admin responsibilities (around 2 days a week), will be to:
- act as the office manager, ensuring that staff offices are maintained in a neat and tidy fashion
- act as Secretary for the Board of Trustees and Risk & Finance sub-committee, organising meetings and taking minutes
- manage service users' personal account records
- send out monthly statements to parent-carers and follow up on overdue accounts
- support the CEO and Finance Manager with the development and roll-out of new digital platforms as the service grows
- organise staff events such as annual training days, Christmas parties, etc…
- monitor stock levels and order supplies
- manage petty cash
- maintain our public noticeboards
- answer telephone and email enquiries
You'll also support our service delivery team at major events (e.g. annual show, sports day, etc…) and establish and maintain excellent working relationships with parent-carers, external agencies, funders, local authorities and other external stakeholders.
What we need from you (the essentials):
- a minimum of one years’ experience working in a fast-paced administrative environment
- excellent communication and interpersonal skills
- good written skills, with an ability to produce reports and other relevant documentation using Microsoft Office and CRM systems
- strong organisational skills with an ability to plan ahead and work across different areas of the charity simultaneously
- an ability to maintain discretion and confidentiality
- meticulous attention to detail with an ability to perform tasks accurately and efficiently
- a flexible and ‘hands-on’ approach to your working practice, with a ‘can-do’ attitude
- a willingness to learn and an openness to feedback in order to improve your work
What we’d also like from you (the desirables):
- previous experience of working in a HR and/or admin team
- an ability to manage projects through to completion
- experience of working with neurodivergent adults and/or adults with learning disabilities in a voluntary capacity
Brighter Horizons believes that every adult is entitled to live freely of abuse, harassment and bullying and, as such, is committed to safeguarding and promoting the welfare of vulnerable adults. This post is subject to a satisfactory standard DBS check.
Our mission is to enable people with learning disabilities to live independently, to find belonging and to be active members of their community.




The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Change Lead for Policing
Reports to: Assistant Director of Change for Policing and Youth Justice
Salary: £55,000 per annum
Location: Central London or Hybrid*(see below)
Contract: 2-year fixed term (potential to extend) or secondment opportunity
Closing date for applications: 9:00am Friday 23rd May 2025
Interview dates: week commencing 2nd June 2025
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. Our mission is to find what works and build a movement to put it into practice. A big part of the movement that we need to build is in the world of policing. We need to inspire and connect with police forces across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.
Key Responsibilities Include:
We are making good progress building the evidence of what works within and around policing to reduce violence, with new Practice Guidance and implementation resources on diversion and focused deterrence. But the big risk is that we publish guidance and nothing changes. That’s where you come in. Your role is to work out the best way to make this change happen by getting more senior leaders within policing to use our Guidance, toolkit, research and implementation tools to inform day to day operations and strategic decision making. This will involve:
- Developing great relationships with senior leaders and frontline police officers, generating a strong understanding of key policing issues, needs and behaviours, and building credibility and trust with the sector.
- Developing, managing and tracking the change plan to get more senior leaders to be aware of and use our Guidance, tools and resources, continuously looking for data-driven improvements.
- Creating practical tools and resources that help leaders put evidence into action.
- Supporting police forces, violence reduction units, and police and crime commissioners to develop or strengthen evidence-based practices, including focused deterrence, hotspots policing, and problem-orientated policing.
- Overseeing our partnership with the Society for Evidence Based Policing, helping us to collectively achieve our shared aims to promote evidence-base practice across the sector.
- Working out other effective ways to connect people with the evidence, then making those things happen, from putting on a brilliant conference to regular virtual learning events and presentations.
As a senior member of staff in the organisation you also:
- Build a culture where it is natural to perform well and support colleagues brilliantly.
- Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.
About You
You must have this sort of experience:
- You’ve changed frontline practice and/or systems: You have significant experience in leading behaviour, practice or policy changes within a police setting. You can show how these have been effective in delivering tangible change.
- You’ve working in or around policing, preferably in a role/setting specifically working with young people who are vulnerable to or involved in violence.
You might have this sort of experience:
- Crafting and delivering a strategy to get a new piece of evidence or guidance adopted within a police setting.
- Behaviour change research experience.
You are this sort of person:
- You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do.
- You understand the policing sector. You really understand how police forces’ work, from Chief Constables to frontline officers. You have experience working in/with police, ideally in a role that worked with young people who are vulnerable to or involved in violence. You might have previous experience of supporting a police force to reflect on and adopt evidence-based practice, such as focused deterrence, hotspot policing and problem-orientated policing.
- You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex information into plain writing that everyone can understand.
- You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment. You can work independently and to a high standard.
- You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you.
- You are an excellent strategic thinker. People say that you are good at seeing the big picture. You have experience of wrestling into place a strategy for a project or organisation. You are good at thinking logically but you are also creative. You have ideas but are happy rejecting a lot of them. You like seeing things from different points of view.
- You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player.
- You don't want your days to pass without making a difference. You want to play a significant part in reducing violence.
- You understand young people. You understand what the lives of vulnerable young people can be like and you understand some of the organisations that work with them, ideally through first-hand experience.
- You are committed to equality, diversity and inclusion.
While it is not a criteria, we are especially interested to hear from applicants who have lived experience of violence.
It is also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Secondments
We are open to candidates that would prefer to join us on a 12-month secondment. Secondment candidates should ensure that their current organisation is in support of this in principle, all candidates will go through the full interview process. Candidates should state clearly in their covering letter if they would like to join us as secondee.
Hybrid Working
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
To Apply
Please click on the "Apply for this” button and submit your CV, cover letter and complete the monitoring form 9:00am Friday 23rd May 2025.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
Interview Process
Interviews will take place the week commencing 2nd June.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Benefits Include
· £1,000 professional development budget annually
· 28 days holiday plus Bank Holidays
· Four half days for volunteering activities
· Employee Assistance Programme – 24hr phone line for free confidential support
· Volunteering days - 4 half days per year
· Death in service - 4 times annual salary
· Flexible hours. Core office hours 10am – 4pm
· Financial support including travel and hardship loans
· Employer contributed pension of 5%
Your Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.

The client requests no contact from agencies or media sales.
Job Title: Member and Supporter Experience Officer
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: 27th and 29th May
*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.
Key responsibilities
Supporter Engagement
- Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
- Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
- Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
- Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance.
- Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.
- Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
- Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
- Support our auditors and finance team on any reconciliation or financial enquiries.
Data integrity and CRM Management
- Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
- Share key supporter data and insights within the organisation to elevate the supporter voice.
- Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
- Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
- Handle complex technical enquiries related to our digital tools such as app, website, insight hub.
- Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
- Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members.
- Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Continuous improvement
- Input into new digital development to ensure supporters receive value, and to minimise pain points
Other
- Undertake such other duties as may be reasonably required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
- A high standard of organisational, interpersonal and communication skills.
- An excellent telephone manner.
- An ability to maintain high levels of accuracy at all times.
- Ability to adapt style, tone and content to provide a tailored service to supporters.
- Ability to show initiative and determination to investigate and solve complex enquiries.
- Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
- Proven experience of working in a busy customer/supporter service environment.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The People’s Empowerment Alliance for Custom House (PEACH) is dedicated to empowering its members and improving local conditions through collective action. Through building collective resident power in Newham, PEACH has secured huge wins, including 60% rent reductions for 250 temporary tenant households and a £300k rent arrears amnesty.
With over 300 members and 12 years of experience, we are poised to expand our impact and establish a lasting Community Union, sharing our wealth of knowledge with communities all over the UK.
Our Community Organiser plays a crucial role in contributing to our ongoing Permanent, Safe Homes Now campaign, which aims to set a precedent for housing reform nationwide. Our mission is to drive meaningful change and empower communities facing social injustice across the UK.
As part of our team, you'll contribute to expanding and strengthening PEACH's membership and influence. This involves planning and executing strategic campaigns collaboratively, which aim to address key issues our members face. You'll also oversee project delivery, monitor progress and report on outcomes, and communicate successes and best practices. In this collaborative environment, you'll work with team members to shape PEACH's organising strategy, foster organisational growth, and support decision-making on future directions.
The Ideal individual will have prior community organising experience (paid or voluntary), with a deep understanding and experience of collective action's transformative potential. You will have a solid understanding of the political landscape with an underlying community organising mentality. You will be comfortable knocking on doors and moving people to act within their capacity, whilst presenting an empathetic and understanding nature.
Job Description: :
● To support the Custom House and Canning Town community to grow and develop, working with them to build their sense of belonging, community pride and spirit.
● To listen to local people, to support them to develop power to act together for the common good and help them act on the local issues that are important to them.
● Contribute to developing PEACH's collective power as a Community Union in collaboration with members, Steering Group, Trustees/Directors, and fellow staff members. Oversee the execution of this strategy.
● Cultivate a thriving organising culture at PEACH by training members and staff in community organising methods, continually learning and reflecting on organising practices, and refining the PEACH organising model, including creating training materials.
● Build strong, transformative relationships with new and existing PEACH members through door-knocking and relational 1 to 1’s.
● Identify community leaders, nurture members' leadership skills, and foster strong teams. Challenge and support members/teams to acquire new skills, take on new tasks and take ownership of the organisation and its projects/campaigns.
● Identify organising issues with members, develop effective campaign strategies, and support members in taking collective action and in building community cohesion.
● Lead negotiation strategies with key stakeholders.
● Organise and facilitate engaging, accessible meetings, training sessions, and events with members and the PEACH staff team, as well as meeting turnout targets.
● Cultivate productive relationships with relevant stakeholders such as workers of other organisations, journalists, councillors, council officers, and researchers.
● Stay informed about the policy framework and power landscape relevant to the campaigns /organisation and translate key information into accessible resources.
● Read reports, council documents, and press articles
● Manage and develop agreed projects within budget, ensuring progress and goals are met through effective administration, planning, and management.
● Monitor and evaluate PEACH's work, tracking organising activity and successes, integrating learnings into practices, and ensuring well-distributed resources.
● Maintain clear and concise records relating to the role.
● Scope and develop new projects that address members’ interests and community issues, working collaboratively with staff and members.
● Support fundraising efforts by contributing to funding applications and funder reports as required.
● Support strategic decision-making by providing reports about projects and key issues, both written and verbal, to PEACH’s directors, Steering Group, and Office Manager.
● Collaborate within the staff team to foster a supportive, productive, and sustainable work culture. Offer constructive feedback, share ideas, distribute workload according to capacities, maintain healthy work boundaries and be accountable.
Person Specification:
Releavnt expereince:
● GCSE English and Maths, or equivalent
● Further education: A- levels/ BTEC level 3 or equivalent
● A successful track record of working or volunteering for organisations that have charitable aims or complete community work
● A successful track record of using community organising or trade union organising methods to win (paid or unpaid)
Skills:
● Strong communication and listening skills with the ability to engage and build positive relationships with people from a wide range of backgrounds.
● Understanding of Community Organising as a method for bringing about change
● Ability to conduct honest and constructive working relationships, operating with integrity
● Workable knowledge of the Political Landscape
● Ability to inspire and motivate people to participate and act
● Strong work ethic with the ability to work effectively autonomously
● Knowledge of issues likely to affect the communities living in Custom House, Newham and/or London
● Ability to navigate conflict and facilitate difficult conversations in a generative, transformative way
Personal Attributes:
● Proactive and self-motivated with efficient workload management.
● Team player, willing to collaborate and contribute to the community vision.
● Self-awareness, sound judgement in decision-making, ability to seek advice and involve others as needed and receive feedback constructively.
● Passion for social justice and the values of PEACH
● An empathetic nature with the ability to understand complex and deeply rooted issues.
● A willingness to work flexibly during busy periods.
● Ability to work evenings/weekends.
Deafblind UK supports people who have both sight and hearing loss. You’ll be welcomed into our big family of clinical, operational and administrative staff who are all passionate about making life better for our members. Working for Deafblind UK is flexible and friendly. We support a healthy work-life balance and from the moment you join us, you will be fully supported by the wider team. You will also get a generous annual leave allowance and access to our Westfield Health Cash Plan.
We are looking to recruit a full-time officer to join our Charitable Services team delivering employability support for individuals with a sight and hearing loss across Greater London.
We are seeking a good self-motivated planner with experience of employment services who can develop our delivery of the service across London, helping people to identify and reach their chosen goals. You will have a good track record of delivering support in one to one situations and also in group settings, both face to face and online. You'll also need to be an effective networker who can create and maintain relationships with a wide range of partner organisations.
The people we support have varying degrees of sensory loss, from the mild to the more profound. We are committed to respecting and celebrating the unique personalities and aspirations of each individual as we work with them to identify the most empowering bespoke action plan for them.
Please note that prior experience of working with people with sensory loss is helpful but not essential for this role, as all relevant training will be provided.
Contact us for further details of the job role on 0800 132 320.
The Company
We support people who have combined sight and hearing loss which affects their access to information, mobility, and communication. We help them to live with their condition and to build their confidence and independence.
Deafblindness affects everyone in different ways. Some people might have mild sight and hearing loss whereas others can’t see or hear anything. It can be isolating and lonely and can lead to mental health issues - but it’s far more common than many people realise. Around 450,000 people are affected by sight and hearing loss in the UK.
Schedule:
- Day shift
- Weekdays
Work authorisation:
- United Kingdom (required)
Work Location: Office based in central London with regular independent travel across Greater London required.
Application Instructions
To apply please provide a CV and one page cover letter demonstrating your previous experience and suitability. AI generated letters will be overlooked.
We support people who have combined sight and hearing loss which affects their access to information, mobility and communication.

The client requests no contact from agencies or media sales.
Are you happy to meet & talk to employers and help match people into employment?
If so, we would like to hear from you!
South East London Mind’s Individual Placement and Support (IPS) Employment Service helps people with mental health needs back into work. We aim to increase the number of people moving into paid employment from Community Mental Health Teams.
We are currently seeking two permanent IPS Employment Specialists to work as part of our team in Greenwich. You will deliver the IPS approach (for which training will be given).
We welcome applications from all experience levels and backgrounds. What you will need is the ability to motivate and build relationships with participants, strong organisational skills, the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a health condition can work.
What we’re looking for:
Relationship building with employers: Ability to initiate and develop relationships with a variety of individuals and be able to engage employers using a variety of methods such as via telephone, online platforms or face-to-face in the community.
Record keeping: Strong attention to detail, ensuring accurate and timely recording of case notes and data, essential for monitoring progress and achieving targets.
Collaboration: The ability to work seamlessly within a multidisciplinary team, forging connections and enhancing the overall care experience for participants.
Perseverance: The determination to overcome setbacks, find solutions, and continue advocating for participants’, even in the face of challenges.
Innovation: Bringing fresh ideas to the table, exploring creative ways to break down employment barriers, and promoting inclusive practices within the workplace.
The successful candidates will work in line with the 25-points fidelity scale.
More information about IPS Employment support is available on our website.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Monday 26th May (11:59pm)
Likely interview date: Week beginning 9th June
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark




The client requests no contact from agencies or media sales.
Are you passionate about Jesus and gospel outreach into London?
Are you creative, wise, and inspirational?
Then London City Mission would like to hear from you!
London City Mission shares the gospel alongside the local church of London, equipping everyday Christians to lovingly bring a message of hope in Christ to those least likely to hear it.
One in two people don’t have a Christian friend to invite them to church, open a Bible with them, or tell them the good news of Jesus. We want to see that change. The poor areas of London are incredibly diverse, in fact London is the most ethnically diverse in the world, growing at over 100,000 people a year. The world has come to London – we long to see the Gospel taken to the world by working alongside churches to visit homes and go out into the streets of London with the good news of the Gospel.
We are praying for a talented Director of Fundraising and Supporter Partnerships to join our Leadership Team. You will be inheriting a skilled and diverse team raising income from individuals, legacies, trusts and foundations, corporates and major donors with the support from a new CRM system, to fulfil your responsibilities.
- Salary: £73,000 depending on experience + 13.8% employer contribution to pension, 30 days holiday plus Bank Holidays and 3 days ex-gracia during Christmas and New year + other benefits.
- Location: London City Mission will carefully consider flexible working patterns where possible, though at least 2 days a week presence at Nasmith House, 175 Tower Bridge Road will be necessary.
- Hours: Full-time (40 hours per week). Permanent. Let us know if you need more flexibility than this.
- Responsible for: Currently the team is 12 people, with four direct reports.
- Closing date: Wednesday 11th June 2025 at 5pm BST.
- Interview dates: A selection of candidates will be invited to a first interview via MS Teams on either Wednesday 25th or Friday 27th June. Those who are invited to a second interview will also be asked to complete a psychometric test. In addition finalist candidates will have the opportunity to have an informal meeting with the CEO, Graham Miller in w/c 30th June. A second round of in-person interviews is scheduled for Friday 11th July along with the opportunity to meet the team.
Key Responsibilities:
1. Leading and overseeing the development of Fundraising and Supporter Partnerships Strategy and Operation.
2. Leading and overseeing the management and development of the Fundraising and Supporter Partnerships team.
3. Providing inspiring leadership and contributing proactively to a vibrant worshipping Christian community.
This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).
We’re seeking a Programme Manager to lead our Women Off to Work employability programme. Since 2017, this project has supported hundreds of women to boost their employability and wellbeing through training, advice, work placements and more.
About Us
The Abbey Community Association is a charity on a mission to support the communities of south Westminster to improve their quality of life by providing the space, services and opportunities to the people who need it most. Our vision? A community that feels healthier, happier and able to access the support it needs, when it needs it.
From our central London community hub, we offer a wide range of activities, services and courses to help address the needs of local people in South Westminster across 4 key areas: physical health, mental health, poverty and reducing isolation and loneliness amongst the elderly. Our programme includes exercise and dance classes, training and employment support, arts and social activities, and more.
About Women Off to Work
We are delighted to have been awarded funding by the National Lottery to deliver a third phase of our incredibly popular Women off to Work (WoW) programme. Since 2017, WoW has supported hundreds of local women from predominantly Global Majority communities through holistic training and pathways into work programme.
WoW delivers a blend of life and vocational skills training, promoting general employability and improved wellbeing through work experience placements, internships, job brokerage, practical advice on self-employment and micro-businesses, ESOL classes and more. The programme provides women with opportunities to gain formal and accredited training qualifications and provide support with tailored into-work action plans.
About the Role
The Programme Manager will play a crucial role in continuing the successful delivery of this vital programme, managing and motivating a team to ensure that WoW hits key performance targets.
We would love to see an application from you if you have:
- Demonstrable project management experience
- The ability to lead a team to success
- An understanding of the needs of women who are marginalised within the world of work
- Experience of co-design and embedding service user voice/experience into delivery models
Staff benefits for working at The Abbey Centre:
- Subsidised lunch
- Interest-free season ticket loan/ bicycle loan scheme
- 23 days annual leave (plus public & statutory holidays) – pro-rata
- Contributions of 6% of salary into stakeholder pension scheme, when matched by 3% personal contributions.
To apply, please submit your CV and a supporting statement no longer than 2 pages long, outlining how you meet the person specification, along with the Equalities Opportunities Form.
We support a healthy and cohesive community in south Westminster by providing the space, services and opportunities to the people who need it most.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for an Associate Project Manager – Apprentice to join the Estates team. Your role is to contribute to the successful delivery of a number of projects and small works, ensuring the scope and benefits are achieved as planned.
This role is not open to sponsorship.
Minimum age 18 and commitment to complete an 18 month apprenticeship with studying and theory along side work.
Role Requirements
- Collaborate with the Project Manager to precisely define project scope and objectives, eliciting technical requirements to formulate detailed specifications, cost assessments, and delivery schedules, while maintaining close coordination with stakeholders to ensure alignment on goals and key milestones.
- Contribute to the development and presentation of key project documents for stakeholder approval and governance.
- Assist the Project Manager in overseeing capital and operational projects and other minor works throughout the organisation, taking ownership of the successful delivery of assigned projects and tasks throughout the project lifecycle, raising any issues / risks and reporting on a regular basis.
- Work within agreed budget and available resource, reporting on forecast, spend and raising any variations to the Project Manager.
- Build and maintain good relationships with all project stakeholders using a variety of communication methods.
- Track and assess project performance and outcomes using relevant tools and methodologies to collate and analyse data to report on project performance.
- Identify and monitor project risks and issues; and plan and implement responses to them.
- Assist in planning and coordinating the resources – human, financial and material – required for effective project delivery, working with the Senior Engineer to advise on resources from in-house Maintenance Team for up-coming projects.
- Apply quality management systems and tools to ensure project outcomes meet all legislative, regulatory and local standards.
- Participate in post project evaluation to document lessons learned, contributing to continuous improvement initiatives.
- Assist the Project Manager with collation of all Estates compliance certificates and service report onto the compliance register.
- Provide input, as required, to monthly compliance reports.
- Provide updates on required remedial works, as necessary.
Interview Date: TBC
PLEASE READ CAREFULLY – ‘How to Apply’
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Barnardo's are seeking a UK Policy & Public Affairs Manager. The postholder will lead a team of eight developing and delivering Barnardo's policy and public affairs activity across the four nations, using intelligence and feedback to plan and deliver influencing activity that delivers transformational change for children across the UK.
The role offers the opportunity to play a crucial role in delivering Barnardo's strategy. You will work closely with our policy advisors, frontline services, communications team, and our voice and influence team to bring the voices of children and young people to decision makers in order to make childhoods safer, healthier, happier, and more hopeful.
This role will be hybrid home / office based and will require travel to all four nations as required. We encourage applications from candidates based in one of the devolved nations. The position is offered on a Full time basis, but we are happy to discuss flexible working. Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore are open to offering flexible working arrangements. We are committed to welcoming people from a diverse background, culture and experience.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to an approach to pay and reward to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint towards the minimum of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
Benefits
Workplace Offer: What it means for you
The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.
- Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
- Service related sick pay from day 1
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
- Cycle2work scheme
- Interest free season ticket loans
- Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
- 20% discount at Barnardo's stores
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
- Free access to round the clock employee assistance program for advice and support
- Access to Barnardo's Learning and Development offer
*T&C's apply based on contract
About Barnardo's
We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Salary £27,000 - £31,000 per annum - subject to skills and experience
Hours of work 37.5 hours a week over five days
Base Hybrid working for the foreseeable future with regular attendance to the office, Pears Building, Pond Street, London, NW3 2PP:
o Tuesday to Thursday must be in our office
o Monday and Friday can be worked from home
The role
As the breadth and volume of our fundraising activity has grown over the last couple of years, an opportunity has arisen for a detail orientated and enthusiastic individual to join our database team. This role will be line managed by the Database Manager, with a dotted line to the Senior Database Officer to ensure the smooth running of our income processing activity, making a significant impact for the charity, and enabling excellent supporter care.
The team
Our dynamic fundraising department are preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.
Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:
- Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our Philanthropy and Campaign teams builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025.
- Our database team sit within Fundraising, with their work underpinning and supporting the entire department.
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
The recruitment process
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Cover letter addressing how you meet the criteria set out in the job description and person specification.
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: 2 June 2025, 12 noon.
Interview date: 10 June 2025
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
- You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.
We accelerate improvement and innovation beyond what the NHS can provide





The client requests no contact from agencies or media sales.
We are looking for an experienced and passionate Membership Officer to work as part of our Fundraising Team, in our Office in London.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The objectives of the fundraising team are to generate additional income for the charity so that they can continue to provide and develop services to those severely affected by mental illness. We operate under the guidelines from the Fundraising Regulator and abide by the Fundraising Code of Practice.
How you will make a difference
Our members are central to our past and our future. Formed by carers of people living with a diagnosis of schizophrenia in 1972, our first members laid the foundations for the Charity that exists today, which now helps thousands of people severely affected by mental illness.
Our many thousands of campaigners, supporters and donors, along with our members, give Rethink Mental Illness its mandate. Members are an important source of volunteers for our governance and peer support groups. They help shape the direction of our work through our Annual General Meeting (AGM) and the work of the Board of Trustees and other committees. Membership also provides people with a sense of community and belonging to our organisation that helps them to cope with the demands of living with severe mental illness, whether they have direct experience, or are a carer, relative or friend.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Are you happy to meet & talk to employers and help match people into employment?
If so, we would like to hear from you!
South East London Mind’s Individual Placement and Support (IPS) Employment Service helps people with mental health needs back into work. We aim to increase the number of people moving into paid employment from Community Mental Health Teams.
We are currently seeking an IPS Employment Specialist to join our team in Bromley as maternity cover on a fixed-term basis. You will deliver the IPS approach (for which training will be given).
We welcome applications from all experience levels and backgrounds. What you will need is the ability to motivate and build relationships with participants, strong organisational skills, the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a health condition can work.
What we’re looking for:
Relationship building with employers: Ability to initiate and develop relationships with a variety of individuals and be able to engage employers using a variety of methods such as via telephone, online platforms or face-to-face in the community.
Record keeping: Strong attention to detail, ensuring accurate and timely recording of case notes and data, essential for monitoring progress and achieving targets.
Collaboration: The ability to work seamlessly within a multidisciplinary team, forging connections and enhancing the overall care experience for participants.
Perseverance: The determination to overcome setbacks, find solutions, and continue advocating for participants’, even in the face of challenges.
Innovation: Bringing fresh ideas to the table, exploring creative ways to break down employment barriers, and promoting inclusive practices within the workplace.
The successful candidates will work in line with the 25-points fidelity scale.
More information about IPS Employment support is available on our website.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Monday 26th May (11:59pm)
Likely interview date: Week beginning 9th June
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



