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Contract: Permanent, part time
Hours: 17.5 hours per week
Location: London, Brent (hybrid working)
Salary: £32,980 pro rata £16,490
Closing date: 6 September 2022 at 9am
About the role
Young Roots’ Casework Service provides one-to-one intensive and open-ended support, advice and advocacy to young refugees and asylum seekers. Launched in 2016, the service has quadrupled in response to both volume and complexity of need. You will be part of a growing team of skilled and committed Caseworkers, supporting hundreds of young refugees each year.
As Senior Caseworker, you will be responsible for your own caseload of young people in Brent, some of whom will be part of our contingency accommodation project in Wembley, providing holistic and trauma-informed support; making referrals for mental health support and legal advice as well as to other relevant services; monitoring and reporting progress against milestones and outcomes; and responding to safeguarding concerns.
We would like to hear from you if you have the following:
- Experience of providing casework support to young refugees and asylum seekers aged 11-25 years
- Working knowledge of the UK asylum and social care systems for young refugees and asylum seekers, including Unaccompanied Asylum-Seeking Children and care-leavers
- Understanding of the challenges experienced by young refugees and asylum seekers in London
- Working knowledge of child protection issues and safeguarding processes
- Ability to empathise, communicate and engage effectively with young people in distress
- Ability to handle complex, sensitive and confidential information appropriately
How to Apply
To view the Job Description and Person Specification, please see the link below.
To apply, please submit your CV alongside a personal statement, within our application form (in the Quick apply link below), outlining how you would be a great fit for the role.
Your personal statement should be no more than 2 pages long, answering the following questions:
- What is your motivation for working with Young Roots and this role specifically?
- What skills and experience can you bring that will enable you to be successful in this role?
- How would you take a holistic approach to supporting a young person presenting with multiple complex needs?
Young Roots offers a competitive package, with a generous 28-day annual leave entitlement, flexible working and 5% employer pension contribution (3% employee contribution)
Founded in 2004, Young Roots works with young refugees and asylum seekers aged 11-25, in London, to improve their wellbeing and fulfil their potential. We provide direct services for young people, including youth and sporting activities, one-to-one intensive Casework support, access to therapeutic and legal support, English-language learning and youth leadership. We run parallel services in Croydon and Brent supporting hundreds of young refugees and asylum seekers each year, from 40+ countries, many of whom are unaccompanied.
We have an ambitious strategic plan 2021-2024, framed by our values, which includes our aim to draw on our deep understanding of the challenges young refugees and asylum seekers face to advocate for better systems and policies, both locally and nationally, with and for the young people we support and the wider community of refugees and asylum seekers in the UK.
Young Roots is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.
Young Roots is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
No agencies please.
The client requests no contact from agencies or media sales.
Job Description – Warehouse Manager
Reporting to: Operations Manager
Location: Southern Central
Hours: Full-time 35 hours
About FareShare UK
As the UK’s national network of charitable food redistributors. We believe that no good food should go to waste. We redistribute surplus food to charities that turn it into meals. We are doers. We are a community. We change lives
We have an excellent opportunity to join FareShare and if you feel that you would like to make a difference this may be the role for you.
To manage the successful day-to-day operations and ensure the ongoing success of the FareShare Southern Central, including:
- Have exceptional interpersonal skills, to be able to motivate a team of staff and volunteers, some with additional support needs.
- Day to day responsibility for operations staff and volunteers
- Support the volunteer manager with all matters volunteer related such as volunteer well-being, ensuring shifts are covered
- With Southern Central Manager develop new operational/logistic activity and lead on implementation
- Day to day responsibility for all compliance issues including food hygiene, health and safety and security of the warehouse and the safety and wellbeing of all warehouse staff and volunteers
Main areas of responsibility
- Co-ordinate the work schedule and daily activities of the warehouse, within the guidelines of FareShare national policies and procedures and the needs of the local community.
- Ensure that all shifts are planned, controlled and filled, and be prepared to work at short notice providing cover for shifts on occasion, including driving the van if required.
- Manage and use the in-house stock management database, with responsibility for the training of warehouse staff and volunteers on the database.
- Maintain good relations and communications with food suppliers and community member recipient projects.
- To ensure that the vans are roadworthy and legal (taxed and insured).
- To carry out any other duties which may be reasonably requested.
- With the Manager develop new operational/logistic activity and lead on operational implementation.
Health & Safety, Food Hygiene & Equal Opportunities
- Be responsible for the Health & Safety and security of the project, including warehouse, vehicles, staff and volunteers.
- To carry out and update risk assessments as defined by the FareShare operating manual and ensure risk assessments for all new activity are in place.
- To ensure compliance with all FareShare policies and procedures and industry standards as required by food donors and regulators. To ensure that all staff, volunteers, donors, recipients and visitors adhere to them as appropriate.
- To comply with monitoring and evaluation systems as required for the project’s activities and report regularly to the Southern Central Regional Manager
- To ensure the service is delivered in accordance with FareShare Equal Opportunities Policy.
- Supervise the warehouse staff on a day to day basis, ensuring that all staff are aware of their responsibilities
- Be responsible for warehouse staff personal development reviews
- Supervise volunteers on a day-to-day basis encouraging a positive working morale and teamwork at all times.
- Work closely with the Volunteer Manager to deliver training programmes.
- Experience of working in one or more of the following areas: food distribution, warehousing operation
- Experience of supervising/managing staff
- Problem solver and competent decision maker
- Team player able to motivate and develop people through positive approaches and experience of working with people who require support
- Experience of taking responsibility for health and safety issues within a food distribution and/or warehousing operation
- Experience in the management of volunteers and, ideally, experience of working as a volunteer
- Experienced driver – particularly vans/medium sized vehicles
- Fork lift driver – or willingness to train
- Salary: £24,000
- 25 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
- Flexible working
Closing date: 31 August 2022
Rahab is a London based charity that supports women in prostitution and women who have experienced sexual exploitation, including trafficking and modern slavery.
We are looking for an experienced professional to lead on our one-to-one casework support for women with complex needs who face multiple barriers, including women who are vulnerable migrants, asylum seekers, refugee women, women in contact with the criminal justice process.
You will be working with women across London, delivering outcome-focused support that places women’s individual needs and priorities at the centre, helping at every stage with any practical needs, issues and problems women may face and that are integral to their cases and overall wellbeing.
Current activities include helping women navigate the asylum system, find housing, find a solicitor, see a doctor, access welfare benefits, social care, mental health and wellbeing support, financial relief, open a bank account, learn new skills (including English), access counselling, vocational training, higher education, employability and entrepreneurship schemes, or simply offering a safe space to come for a chat.
Carrying your own caseload of more complex cases, you will play an important role in helping us increase referrals and engagement with more women who could benefit from our support, as well as in supporting our team of amazingly talented volunteers who work across different roles.
A challenging but immensely rewarding opportunity, this post would suit an individual with vision and leadership ability who wants to make a real difference and can bring energy, enthusiasm and initiative to the role.
We are a welcoming, small but highly functioning team, who are passionate advocates for women’s empowerment.
If this sounds like you, we’d love you to consider joining us.
Benefits include a contributory pension scheme, generous annual leave entitlement, flexible working policy, clinical supervision, continued professional development.
This post is funded by City Bridge Positive Transitions - Survivors Programme.
The client requests no contact from agencies or media sales.
Women and Girls Network (WGN) is looking for experienced and dynamic Advice Hub Caseworkers to join our highly successful Advice Service.
As an Advice Hub Caseworker you will provide one-off and short term emotional, practical and advocacy support for self-identifying women, girls and non-binary people who have experienced any form of Violence Against Women and Girls (VAWG). You will be providing advice, information and support over the phone and via our web-chat and linking survivors with support that is right for them. You will also provide consultation and advice to professionals who are working with cases involving VAWG.
The Advice team work from a woman-centred, trauma informed and survivor led integrated approach, ensuring individualised support that is rooted in empowerment and best practice. The work is delivered through a commitment to an anti-oppressive, feminist framework that strives to address additional barriers and meet the diverse range of survivors needs, understanding the specific support needs of each survivor. We are passionate about social justice and being part of dismantling systems and structures which oppress survivors. These posts play a key part in helping us identify current issues affecting survivors in London and opportunities for change.
The ideal candidates will be experienced in providing support, have an excellent insight into the needs of survivors of VAWG and be innovative. This is a unique opportunity to join one of the leading specialist VAWG organisations within the women sector, and play a pivotal role in the development and delivery of a service which improves responses, access and support to survivors in London. If you have the required skills then we would love to hear from you.
These roles will initially predominately involve remote working, evolving to involve regular office based working (in Ealing, as well as travel across London) as determined by service requirements and as circumstances allow).
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian, Minority and Ethnic communities.
We provide clinical supervision, access to an on-going CPD programme and the opportunity to work in a leading multi-cultural feminist organisation. WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme.
These posts are subject to satisfactory reference and DBS checks.
WGN is an equal opportunities employer. The above posts are exempt under the Equality Act 2010, Schedule 9, Part 1.
The client requests no contact from agencies or media sales.
The Baytree Centre (registered charity no 1175145) is a social inclusion project for local women and girls based in the heart of Brixton.
Inspired by Catholic Social Teaching, we aim to build confidence and self-esteem, promote aspirations, broaden horizons, and help our beneficiaries to improve life chances for themselves, their families, and their communities. Our programmes include academic activities and education support; one-to-one coaching and mentoring; skills development; and positive and well-being activities.
We are looking for a hardworking, motivated, and innovative person to be part of our successful and dedicated Youth Service team, which currently delivers programmes to over 300 girls (aged 6 to 18) each year. The successful candidate will have experience of working with young people and will work with and support the team to strengthen and improve the service. They will be a collaborative team-player.
Critical to their success will be their genuine empathy and commitment to Baytree’s core principles and values. While our clients’ needs are central to what goes on at the Centre, we also believe in inspirational staff. What we do, how we behave, what we deliver and how we deliver it, are all fundamental to ensuring that our clients’ best interests are served.
We recognise the positive value of diversity, promote equality and challenge discrimination. We welcome and encourage job applications from underrepresented groups and with lived experience.
The client requests no contact from agencies or media sales.
South Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the cycle of inequality in higher education.
We are looking for a Student Advisor to join our new team as we embark on a five-year strategy to transform the way we engage and support students to help them reach their full potential.
Do you want to work for an organisation dedicated to changing lives for the better? We are looking for a Student Advisor to join our Advice and Outreach team to help us transform the way we engage and support students to help them reach their full potential.
We are looking for someone with experience in delivering case-based advice on a 1-2-1 and/or group basis. You may have experience as an advisor in a students’ union, but this is not essential. We want to recruit someone who shares our values and can demonstrate a clear ability to support LSBU students through academic processes and offer them advice on how to achieve the best outcome in their circumstances.
The role will be line managed by our Advice and Outreach Manager, and play a vital role in the Advice & Outreach team.
The client requests no contact from agencies or media sales.
Job type - Full time permanent
Salary - £24,376 per annum
Hours - 35 hours per week + 5 hours paid lunch
Location - Bolton
At Nacro we educate, nurture and transform lives, would you like to join an outstanding team of professionals who make a positive impact on society. We achieve this by offering a range of vocational and academic learning routes to create independent, socially inclusive and economically active citizens to lead meaningful and prosperous lives.
Who we are looking for?
We are in search of an inspirational Employability Tutor to oversee the day to day delivery of the Employability & PSD courses as well as supporting all students as a team, leading on employability delivery, CV writing, Interview skills and job applications.
Duties and responsibilities include but are not limited to:
* To hold significant knowledge of how to engage and develop student's vocational skills, through the delivery of entry level to level 2 qualifications, while embedding functional skills and ensuring that social development and personalised learning is achieved.
* To risk assess and take the necessary actions in respect of any activities / engagement with service users including personal safety.
* Actively engage with students in decisions that affect them, through involvement activities ranging from providing information, requesting feedback, consulting, to facilitating participation by the student.
* Develop links with local employers to increase work placement opportunities for students.
* Ensuring a planned programme is delivered to all students, monitoring learning programmes and monitoring students in work placements
If you enjoy a challenge and seek the rewards found in transforming the lives of disadvantaged young people and adults then we want to hear from you.
Salary is dependent on experience and qualifications held.
A DBS check will be required for this role.
Please apply online
Location: Functional Genomics Centre (FGC), Cambridge UK (High flex - we'd expect you to be in the office 1 to 2 days a week)
Salary Range: £49,000 - £54,800 pa depending on experience
Contract: Full Time, Permanent (Open to flexible working requests providing they meet business needs)
Closing date: Sunday 11th September at 23.59. This vacancy may close earlier if a high number of applications are received or once a suitable candidate is found, so please do not delay submitting your application to avoid any disappointment.
About Cancer Research Horizons
At Cancer Research UK, our focus is on beating cancer. As the world's biggest medical research charity, we've helped bring eleven new cancer drugs to market. However, there is still an urgent need to bring more effective treatments to patients faster.
We have recently developed a new approach to driving therapeutic innovation through the creation of Cancer Research Horizons. We have brought together Cancer Research UK's established drug discovery teams under one organisation and leadership team, combining our unique pipeline of world class biology, cutting edge technology platforms and clinical expertise to 1) bring new treatments to patients faster and 2) tackle the biggest challenges in discovering cancer drugs by seeking out more radical ideas and embracing risk in our bid to achieve success.
Based at the Babraham Research Campus, Cambridge, the Milner Institute in Cambridge, Granta Park in Cambridge, the Beatson Institute in Glasgow, the Francis Crick Institute in London, and Newcastle University, Cancer Research Horizons employs ~200 staff from both industrial and academic backgrounds.
We have a major focus on establishing and prosecuting biologically themed multi-project alliances with industrial partners, or through creation of new companies.
We bring together the best minds in basic and clinical cancer research, the diligence and drive of pharmaceutical and biotech companies, and our in-house drug discovery and alliance management capabilities to deliver breakthrough medicines for cancer patients.
Our laboratories house the personnel and state of the art equipment required to progress projects from initial hypothesis through to selection of candidate drugs for regulatory development. We couple this with a deep understanding of academic and industrial drivers, enabling us to build alliances that combine the curiosity of basic research and the rigour of drug discovery. Further, faster, together, we will beat Cancer!
What will I be doing?
Integrating and interpreting functional genomics and biological pathway data, from in-house and public sources, to identify and validate novel oncology targets and inform disease positioning
Analysing and interpreting single-cell RNA-seq experiments from Quality Control through to biological interpretations
Working proactively with domain experts and project teams to help answer critical-path biological questions, and support day-to-day lab work
Providing critical assessment of current data sources, processes, and analysis tools
Contributing to the development of best practices for data analysis and visualisation for CRUK-Therapeutic Innovation (TI)
What experience/skills do I need?
PhD or work experience in a relevant field (i.e. biological sciences or bioinformatics)
Experience analysing data from high-throughput genome-wide experiments and interpretation of the results in a functional-genomics framework
The ability to formulate testable hypotheses to provide insight into complex biological problems
An understanding of good experimental design and the application of statistical methodologies for the interpretation of experimental data
Good working knowledge of statistical packages (R strongly preferred) and scripting languages (Python strongly preferred)
Experience applying bioinformatics techniques to identify novel drug targets would be beneficial
Excellent communication skills, a collaborative mentality with the ability and confidence to work independently where required, and a commitment to continued development.
The successful applicant will play a key role in helping to shape the strategy at the FGC and for CRH Bioinformatics more widely.
Chief advisor - Climate Change
£50,000 - £60,000
Woking, Surrey, GU21 4LL/Hybrid working
An experienced senior adviser with a strong grasp of current science in the field of climate change, you understand the importance of creating a world where people and wildlife can thrive together. That is why this role as Chief Advisor for climate issues with the world’s leading independent conservation organisation is perfect for you. As a member of the WWF-UK Science team you will help ensure we are viewed as an evidence-based organisation with conservation programmes and communications that are always informed by the latest scientific thinking.
As Chief Adviser you will provide thought leadership in your area through engagement with, and influencing, the academic community and specialist bodies, seeding new thematic and cross-disciplinary research initiatives, interfacing with the WWF global network community and horizon scanning and innovation. We will look to you to lead our scientific understanding on climate change and its impacts on the natural world as well as for guiding WWF-UK and WWF Network strategies on climate change.
You will play a key role in delivering initiatives and contributing to the development of policy positions as well as helping shape coherent and effective strategies for influencing governments, businesses and other stakeholders. You will also make sure we are up to date with, and have access to, leading international expertise and current evidence. You will take responsibility for keeping us ahead of the external debate. Important will be the ability to develop strong links with colleagues, relevant bodies and stakeholders too.
To play your part in saving our planet:
- You must hold a relevant qualification (a PhD is beneficial), and/or equivalent experience in this field.
- You will have operated as a senior adviser or lead specialist in the subject of climate change and are able to demonstrate excellent up to date knowledge in this area.
- You will also possess a good grasp of current science and policy debates internationally, coupled with experience of providing strategic leadership to organisations and programmes.
- Effective at influencing key political and business stakeholders and shaping policy debates, you will also have excellent communication, presentation and advocacy skills.
- Good at building relationships, you will be comfortable working in a range of cultural environments and international contexts.
- It is likely that you will have published work in the subject too.
If you have the knowledge to provide scientific expertise and advice across our organisation to help us build a movement in defence of nature, please click on the link and apply via our website. Complete the online registration and submit a copy of your up to date CV with cover letter highlighting what makes you a good fit for us.
Application closing date: 26th August 2022
Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you. Here at WWF we’re committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose. We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We’re looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Get Further exists to support students from disadvantaged backgrounds in further education to secure gateway English and maths qualifications that unlock opportunities.
We are the only non-profit tutoring organisation working exclusively with further education – specifically with colleges, sixth forms and independent learning providers. We focus our efforts here because 70% of students studying GCSE English and maths in further education are from disadvantaged backgrounds. And further education colleges are severely under-funded.
We’re recruiting and training talented tutors to deliver a bespoke curriculum, designed by expert, qualified English and maths teachers, that builds student confidence and skills in these core subjects. As a Get Further Tutor, you will have a direct impact on the life chances of students – helping them to improve their skills and achieve key qualifications that open doors for future study and work.
WHAT WE’LL OFFER:
You’ll be paid £18 for every hour of tuition you deliver and you’ll have the flexibility to study or work in other roles, alongside tutoring. Placements typically range between 1-20 hours per week (on average, our tutors last year delivered 7-hrs per week).
Get Further provides you with all the resources for delivering the programme to your students – so you don’t have to spend extra time designing lessons.
We’ll provide you with expert training in how to engage and motivate your students, and tutor with impact - allowing you to develop transferable skills to launch your career.
You’ll receive ongoing support, professional development and networking opportunities to advance your career. Should you wish to stay in the sector beyond the programme, we provide you with support and advice for pursuing a career in further education.
You’ll gain a unique insight into tackling educational inequality while making an immediate difference to the lives of your students.
Eligibility to work in the UK.
Minimum C grade in GCSE English and maths (or equivalent).
Minimum A-level/equivalent qualification at grade B or above in subject relevant to the subject you choose to tutor (English or maths).
You must have or can expect to obtain a minimum 2.1 degree or above (2.2 degrees will be considered if you have a strong academic record in A-level English or maths).
Must share Get Further’s commitment to Safeguarding and protecting the wellbeing of children and young people.
Able to commit to tutor training over a two-day period (delivered remotely). Our next training dates will be in August 2022 and October 2022.
Able to commit to delivering a minimum of 2 hours tuition a week – please note, these hours will remain the same from week to week.
Commitment to tutoring for a minimum of 15 weeks.
Ability to travel to your placement college plus access to a computer and wifi is necessary for our online placements and online training.
If successful, your employment will be subject to a DBS check, Right to Work check, and 2 suitable references.
Citizens Advice Hull & East Riding (CAH&ER) is a busy, progressive and dynamic service serving a city and a large rural county. CAH&ER work together to make a positive difference in the lives of our clients.
Generalist Adviceline Adviser - 0.6 FTE (3 days per week)
Traineeship applications welcome
Term: Funded until 31st August 2023, with possibility of continuation funding
Office base: Based in either Hull, Bridlington or Goole office a minimum of 1 day a week with flexibility to work from home 2 days per week
Salary: £26,199 pa pro rata Generalist Adviser. Actual £15,729 pa.
Trainee Salary: £22,807 pa pro rata (Acutal £13,684 pa) Rising to £15,729 pa on successful completion of traineeship
Working within Citizens Advice, Hull & East Riding’s Generalist Advice Service the post holders will deliver generalist adviceline services.
Unless applying for a traineeship, the post holder should have knowledge of the current law and policy in relation to welfare rights and money advice and at least 1-year experience of providing legal advice on a wide range of issues to members of the public. Ideally, you will hold the Generalist Certificate in Advice Work (or equivalent).
You will have the ability to work both independently with minimum supervision, and as part of a team and to be confident using a wide range of IT systems.
If you are interested in this opportunity but do not have the relevant experience please apply demonstrating which transferable skills you have and how you can develop into the role.
We will be looking for the ability to meet the person specification and deliver the job to the required standards within 6 months. Full training will be offered.
We are interested in driven, passionate individuals who have a desire to help clients and are able to deliver advice in a target driven environment.
Closing date is: Friday 9th September 12 noon
Interviews will be held Friday 16th September and Monday 19th September by videocall
Advice Service Supervisor – Role Description
Citizens Advice East Berkshire is seeking to appoint a highly motivated and experienced Advice Service Supervisor, to start as soon as possible.
The successful candidate will provide high-quality advice and information across East Berkshire, from our two main offices, various outreach locations, and through telephone and digital access channels.
The ideal candidate will have previous Citizens Advice experience, ideally as an Advice Session Supervisor or equivalent, but we would consider individuals from other backgrounds who have demonstrable experience in an advice-giving capacity and leading teams.
You must have a minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing and debt, and have demonstrable experience in managing complex cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording.
The postholder will work closely with professional and voluntary sector partners, as well as a committed and experienced team while acting as an ambassador for Citizens Advice East Berkshire.
Citizens Advice East Berkshire operates a range of services and projects, ranging from generalist advice services to those that work with our more vulnerable clients. The successful candidate will be allocated to a team based on their existing experience and knowledge.
Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.
You must be eligible to work in the UK and a DBS check is required for this role.
Salary (DOE): FTE £24,000-£27,000
Hours: Full-time, although part-time (minimum of 3 days per week) may be considered
Contract Term: Permanent
Location: Based in our Maidenhead and Bracknell offices with some remote working possible.
Reporting to: Advice Services Manager, Citizens Advice East Berkshire
Main Duties and Responsibilities
Staff and Volunteer Management
- Ensure the effective performance management and development of volunteers through regular supervision sessions, the appraisal process and learning and development.
- Participate in the induction and training of new staff and volunteers as delegated.
- Participate in recruitment and selection activities as delegated.
- Identify recruitment and training needs, and liaise with Trainer to ensure needs are met through targeted recruitment and training
- Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff and volunteers can do their best.
Supervising Advice Sessions
- Manage the practicalities of the advice session and ensure adequate staffing and resources.
- Provide an appropriate level of support and supervision to individual workers depending on their level of competence.
- Monitor all the case records of designated staff, volunteers, and trainees to meet quality standards and service level agreements.
- Ensure remedial and developmental and training issues are identified and acted on in a timely manner to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
- Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers.
Networking and partnerships
- Grow and maintain partnerships with professional and voluntary sector partners, while acting as an ambassador for Citizens Advice East Berkshire.
- Develop links with relevant statutory and non-statutory agencies relevant to the role.
- Attend regular team meetings with external partners, present our services, and act upon feedback to improve our services
- Use influencing skills to promote Citizens Advice and foster good relationships with external stakeholders.
Learning & Professional Development
- Keep up to date with legislation relevant to the role, trends, ideas and thinking
- Attend and actively participate in regular support and supervision sessions and appraisals with the Advice Services Manager.
- Identify your own learning and development needs and take steps to address these.
- Monitor and evaluate activities appropriate to the role and contribute to the organisational planning process by providing regular reports and feedback on areas of responsibility.
- Develop and maintain effective admin systems and records relevant to the role.
- Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
- Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.
- Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed.
- Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
- Keep up to date with research and campaigns (R&C) issues and ensure R&C is promoted and integrated in a way relevant to the role.
- Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
- Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
- Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
- In addition to the tasks and duties outlined in this job description, to undertake such duties which are generally compatible with the functions of the post
- Minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt.
- Ability to commit to, and work within, the aims, principles, and policies of the Citizens Advice service.
- A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of volunteers.
- Proven ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability to monitor and maintain own standards.
- Ability to communicate effectively verbally and in writing.
- Demonstrable understanding of the issues affecting society and their implications for clients and service provision.
- Demonstrable understanding of the issues involved in interviewing clients.
- Proven ability to manage / supervise others, including ability to recruit, develop and motivate volunteers.
- Proven ability to monitor and maintain service delivery against agreed targets.
- Ability to monitor and analyse statistics and check accuracy of calculations.
- Proven ability to develop individuals or groups by providing support, guidance, tutoring and / or training.
- Proven ability to supervise and monitor advice work and to maintain casework systems and procedures.
- Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
- Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
- Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
- Ability to monitor and maintain recording systems and procedures.
- A commitment to continuous professional development.
- Has previous Citizens Advice experience, ideally as an Advice Session Supervisor or equivalent
- May suit someone that has worked in the voluntary sector as a Team Leader or equivalent.
- Qualifications/ CPD that would be beneficial to this role.
Please complete an application pack and a cover letter to apply. CV's on their own will not be accepted.
The client requests no contact from agencies or media sales.
Age UK's National Advice Line is recruiting! Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisers are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.
In height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. Due to the growing demand of this fantastic service and recent promotions, we are recruiting for a number of Information and Advice Advisers to join this friendly and supportive team.
If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!
The successful post holder will have excellent communications skills with the ability to provide accurate information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.
This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. Our team work from the office at least 1 day a week, but that can be more if you prefer.
You will have:
* Excellent active listening skills
* The ability to learn and understand large amounts of complex information and legislation
* The ability to present clearly and concisely complex subject knowledge, both orally and in writing
* A reasonable level of general IT skills
* A passion to help older people have the later life they choose for themselves
* The ability and willingness to work within some time constraints
* A love of working within a warm and inclusive team environment
* A passion for providing a high quality service
All our Advisers complete an intensive induction programme lasting up to three months and receive on-going training, enabling us to respond to our customers' complex enquiries. We will consider applications from those who have not worked in an Information and Advice role previously but have some of the other skills listed above.
What we offer in return
* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Are you a mental health professional looking for a new career opportunity that’ll make a real difference?
Mind in Brent, Wandsworth, and Westminster are looking for a self-starter to join the team and deliver our local postvention support service. The service is for individuals aged 18 and over who are bereaved by suicide or suspected suicide, including family members, close friends or partners, colleagues etc.
Every life lost to suicide is a tragedy. We know it’s preventable, not inevitable. We are at the forefront of a national agenda to better understand and prevent suicide. We deliver two projects funded by Southwest London CCG and Northwest London CCG.
- Make initial contact with the bereaved to offer 1-1 support.
- Assess risk and monitor for symptoms of trauma (including secondary trauma).
- Provide psychological support such as psychoeducation (information giving).
- Build and maintain active connections between relevant organisations and ensure communications between them.
- Signpost, oversee, and maintain links to relevant organisations, groups, and services for counselling and practical support, both short-term and long-term.
- Facilitate specific bereavement by suicide training.
- Advocate and liaise support during inquests or related meetings.
- Ensure good working relations, including timely referrals to relevant pre-identified organisations.
- Receive referrals for support from the Hub, health professionals and self-referrals.
- Contribute to service monitoring and evaluation and ongoing development/shaping of service.
- Build capacity in other organisations to support those bereaved by suicide.
Please refer to the Job Description for a full description of the role.
- Knowledgeable and experienced in the field of suicide bereavement and suicide prevention.
- Compassionate and empathetic.
- Passionate about supporting clinically vulnerable populations, with an understanding of how to talk to them with sensitivity.
- Able to work cohesively and collaboratively within a team.
- Someone with a wide range of life experience, effective communication skills, and able to demonstrate degree level academic experience.
- Organised, with the ability to maintain high standards, keep accurate records, and maintain appropriate boundaries.
- We are one of London's leading, community based, mental health charities, and have been providing support for over 50 years.
- We are a supportive team that make it a priority to support the wellbeing of our staff.
- Over 50% of our staff have lived mental health experiences and everything we say and do is rooted in the experiences of people who know what it is like to live with a mental health problem.
- We have an excellent track record of delivering high quality clinical services to a range of local communities across the boroughs we serve.
Why work for us?
- Competitive Salary.
- Life-changing work.
- Learning and development opportunities.
- Passionate and professional workforce.
- Diversity and Inclusion.
- Cycle to work scheme.
- Generous annual leave package.
- Access to Employee Benefits with Employee Assist Programme.
• Please check the Job Description to ensure that you meet the requirements of the role.
• To apply email your CV and Supporting Statement stating why you like to apply for this role and how met experience and knowledge for this role. Visit out website for contact details.
• Deadline for submission of application is: 29th August at 9am.
• Interviews are scheduled for Week Commencing: w/c 6th September.
The client requests no contact from agencies or media sales.
We’re looking for someone with the passion to help drive forward our digital platforms. This will include creating and enhancing a dynamic website experience, coming up with innovative solutions to problems and most of all delivering high quality digital services for our student members.
Role: Website Coordinator
Hours: 35 hours per week (to be worked flexibly)
Salary: Grade B starting at £22,431.95 (increasing to £25,431.65 over 4 years)
Closing date: 8am, 30th August 2022
Who are we?
The Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of, our members.
The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.
What will you bring?
- You’ll have some experience in website management, digital marketing or coordinating digital platforms.
- You’ll be able to demonstrate technical skills in HTML/CSS and experience with CMS, email marketing, web applications.
- You know how to proactively problem solve and develop innovative solutions.
We offer lots of great benefits including enhanced pay for expectant parents, at least 6-weeks’ holiday, sustainable travel incentives and a confidential employee advice service and assistance programme. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible working. We also provide access to great development, helping you to gain valuable experience in the charity sector and beyond, and ensuring that you have opportunities to grow your career at the Guild and beyond.
Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.
Dates for your Diary
- Closing Date: 8am, 30th August 2022
- Shortlisting: 2nd September 2022
- Interview: 8th September 2022
For further details please visit our website.
The client requests no contact from agencies or media sales.