Service Charge & Rents Manager:

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Service Charge and Rents Manager. Your responsibilities will include:

• The accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this. Accurately estimate and actualise all service charges. Accurately calculate and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Day to day responsibility for managing the Service Charge and Rents Team and its resources (including systems such as BlueBox), allocating work, managing projects and determining priorities. Responsible for the development and effectiveness of the team through regular support, supervision, appraisals, 121s and team meetings. Where required to take action in relation to disciplinary matters, sickness or capability. 
• Ensuring the Service Charge and Rents Teams provides an excellent customer-focused, professional management service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• Advising on and implementing lease terms, statutory measures and One Housing policies relevant to the management of shared ownership and leasehold properties. Leading the efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• Maximising income to the service and organisation by maximising levels of cost capture when calculating service charges. Providing specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords. Responsibility for undertaking all statutory consultation in relation to service charges.
• Ensuring the whole of the Service Charge and Rents Team has a good working relationship with relevant One Housing colleagues and stakeholders. Proactively ensuring that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Pro-actively contributing to Customer Operations Directorate management team, deputising for the Head of Income. Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats. Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service. Management of your team’s direct customer contact, via phone, email & post. To answer calls directly from customers.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:

• Managed complex initiatives and changes that span one or multiple lines of business
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Drive and be target-orientated. Commited to delivering exemplary and industry leading customer service.
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.

Desirable  Knowledge, Skills and Experience

• People management experience, an be able to demonstrate how they lead and inspire their team to high performance.
• A professional qualification in property management, facilities management, service charges and rents and/or leadership

Professional qualifications or memberships

• Working towards membership of the Royal Institution of Chartered Surveyors (RICS).

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £50,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone

Apply today for a fulfilling career in our Customer Services team.

Looking to hire a Project Manager who wants to join a growing social enterprise supporting young people into employment in the media industry!

Who we are:
Iconic Steps is a social enterprise that supports young people (aged 16-25) from diverse and underrepresented backgrounds to enter the media industry.

We champion a holistic approach to each young person’s development, so in addition to industry specific training, mentoring and practical experience on ‘real projects’, our beneficiaries attend workshops in related life-skills including resilience, personal finance and CV writing.

We also create fresh and engaging content commissioned by clients, through working with our commercial team of skilled young people.

Why join us?
Iconic Steps is on the brink of expansion, and we are looking for someone who is experienced, proactive, driven, and who wants to take ownership of an evolving role.

You will be joining a small but dedicated team of like-minded people, who share a passion for supporting young people.

There is room to grow in the role, make it your own and be at the forefront during this exciting time.

Position Overview:
Iconic Steps require a Project Manager to manage our Film Academy which consists of complex projects ensuring deliverables are achieved to cost, time and quality criteria.

This will consists of:

• Recruitment of young people on to our courses
• Management of courses: booking tutors, equipment and co-ordinating on the day
• Organising the alumni programme including workshops, mentoring and masterclasses
• Maintaining relationships with referral and media organisations such as Disney, Warner Bros, See-Saw Films
• Sourcing new relationships with referral and media organisations
• Monitor performance against targets on a regular basis, taking remedial action as necessary
• Complete ad hoc duties and tasks allocated through line management chain from time to time

Success in this role is recruitment of our target young people and curating of activities that grow them both holistically and professionally into employment and life.

Essential job requirements:

• Attention to detail
• Ability to work independently
• Strong interpersonal relationship building and management skills
• Communication
• Sound knowledge of MS Excel and Word
• Previous experience managing multiple programmes
• Knowledge on the media industry

We are seeking an experienced and ambitious operational schools leader with a track record of providing outstanding business services across multiple sites. The COO will play a key role in supporting the education of children and young people across Windsor Learning Partnership’s schools.

The COO will lead on key projects and oversee the central trust operations and those of its partner schools. The expectation is for this provision to develop and grow over the next three years as the Trust expands. Working as part of the Senior Executive Team, alongside the Chief Executive Officer and the Chief Financial Officer, the Chief Operating Officer will be a catalyst for improvement and innovation as well as providing rigorous accountability ensuring outstanding service provision and targeted support is given where necessary.

The COO and CFO provide strategic direction for their specific service areas, promoting a high level of professional leadership and management of non-classroom-based support staff. Development plans for each service area will have clear and measurable objectives as the Trust grows.

The Chief Operating Officer will be Responsible for:

• Estate Management, including compliance and health & safety
• Human Resources
• ICT and technical services
• Central contracts and services
• Project management, including funding bids and grants submission
• Marketing and communications for the trust

We are looking for strategically minded operational leaders who have worked within the education sector, ideally within an academy trust setting.

You might be an existing Executive/Regional School Business Manager who is looking for a new challenge, or a School Business Manager with the ambition and capability to take on more responsibility in areas such as estate management, HR, IT, contract management (including leading on funding bids) as well as marketing and communications as the Trust grows. Your experience of expanding or setting up new schools and/or merger with other MATs/schools would be hugely beneficial.

Your expertise and drive will be key in helping the Trust fulfil its huge potential and realise growth ambitions in the coming years.

For further information and to apply, please visit the job page on Peridot Partners' website via the application method on this site.

Closing date: 12pm, Monday 1st March 2021

Interim Head of Service Charge:

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Interim Head of Service Charge. Your responsibilities will include:

• Responsible for rent and service charge setting and managing the S20 process for the organisation, alongside managing partnerships with our managing agents and internal and external stakeholders. This is a strategically important role for the organisation, and you will be expected to lead on the delivery of a plan to reach the organisations aim of improving our customers experience in this area.
• Providing accurate and timely service charge and rents information to our customers that are in line with lease/tenancy requirements and legislation and protect the organisation from financial loss.
• Responsible for service charge and rent setting processes, with adherence to regulation and legislation providing assurance to senior management and the executive team.
• Maximise recovery of contracts and works which require S20 consultation and support the business through its requirements to comply.
• Report to the Director of Customer Operations as a Head of Service for the management of the Service Charge and Rents Managers.
• Deliver excellent and professional customer service to all internal and external customers.
• Meet customer satisfaction targets.
• Meet statutory, regulatory, compliance and risk requirements across the service.
• Lead on cross organisational working and support fellow Heads of Service.
• Foster a culture of continuous improvement, problem solving and dispute resolution.
• Provide management/business information, performance management data,  and implement and maintain any IT systems and data.
• Play a positive part in delivering any change programmes and motivating and inspiring staff through changes.
• Staff engagement is key; help make One Housing a fun and flexible place to work.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:

• In depth experience of service charge estimating, billing and the production of annual accounts S20 consultation requirements and working with third party managing agents
• Ability to use IT systems to support the setting of accurate charges.
• Managing managers and a range of functions at Head of Service level.
• Wider understanding and insight into the customer and property management functions which attract a service charge.
• Ability to build effective links with all relevant stakeholders both within One Housing and externally.
• Commitment to delivering exemplary customer service.
• A continuous service improvement culture and problem-solving ability.

Desirable knowledge, skills and experience

• Relevant professional qualification and/or membership.
• Ability to run a service in line with ‘lean’ principles and delivering value for money. 

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £61,000
• Length: 12 month Fixed Term Contract
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.

Senior Treasury Analyst

We are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Finance team is friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers and stakeholders.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for- profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Finance team as a Senior Treasury Analyst

Our Finance team play an important role in helping us to achieve our vision by supporting colleagues across the organisation to achieve the best value for money, pay for goods and services and understand complex financial information. Our finance specialists work across a number of teams including Corporate Finance, Financial Management and Procurement. Working collaboratively with colleagues we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for someone to join us in the position of Senior Treasury Analyst. Your responsibilities will include:

• Maintaining the treasury debt portfolio ensuring all records are accurate for the Group
• Working with treasury accountant to ensure that all treasury activity is correctly recorded in the Group’s systems. Providing daily reporting on the debt position of the Group to the Head of Treasury.
• Preparing and managing medium-term (monthly 60 months rolling) cash flow forecast. Producing a monthly cashflow forecast variance report.
• Reporting on treasury KPIs to Head of Treasury including projected liquidity, liquidity ratios, WACC and borrowing capacity. Updating and owning the development capacity report.
• Collating information and data in response to funder enquires, including compilation of Quarterly briefing notes.
• Ensuring that loan drawdown and rollover notifications/letters are drafted for approval and issued to group counterparties in line with the requirements as set out in the loan agreements.
• Providing support to Head of Treasury during arrangement of new banking or debt capital markets facilities.
• Monitoring performance against Treasury Management Policy parameters. Maintaining a database of external reporting and compliance requirements under the Group’s facilities.
• Preparing and reporting on financial covenants under the Group’s facilities. Co-ordinating and preparing regulatory returns.
• Adhering at all times to One Housing’s treasury management policy, ensuring this is embedded in all treasury operations that the post holder is responsible for and delivering all requirements required under the Policy.
• Ensuring that the Treasury Management System is kept up to date and maximum efficiencies are delivered from the system. Preparing and maintaining comprehensive procedure notes and records.
• Continually driving process improvement regarding all aspects of the Treasury function. Other treasury tasks
• Supporting a wide range of financial analytical tasks as they arise. Supporting treasury team activities as they arise. Supervising the Junior Treasury analyst and provide cover for this position

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will:

• Employment experience in treasury, ideally with debt, debt capital markets and derivatives experience.
• ACT/CFA Qualified or actively studying towards the qualification.
• Strong Excel skills with ability to build and maintain complex financial models.
• Experience using Treasury Management Systems (desirable).
• Graduate degree first or 2:1 in a numerate or science subject.
• Analytical approach and a right first-time approach.
• Good written and verbal communication.
• Self-motivated and comfortable with juggling multiple priorities.
• A “can do” attitude and desire to progress through a career in treasury.

The offer

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £40,000 - £50,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year. [not for statutory employees]
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.
• About us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Finance team.

Don’t let a child’s start in life determine their future

Programme Innovations Director (North and Midlands)

•  Based in North/Midlands, home based initially, with regular travel once restrictions ease
• Closing date: 1 February 2021, 9.00am 

Join Future First and help us build a more equal world. Working with us, you can make a big difference

…To children and young people

• Tackle educational inequality and help close the gap
• Give young people hope, dreams and the chance to realise them
• Connect them with powerful, relatable role models

…To state schools and colleges

• Build, engage and sustain alumni networks
• Harness untapped resources
• Grow social capital and strengthen school communities 

…To employers, funders and partners

• Showcase our work to gain support and investment
• Create exciting work experience opportunities (virtual and in person)
• Deliver employer programmes and funded interventions

…To you

• Learn, grow and create in a demanding but supportive environment
• Enjoy diverse and meaningful work
• Be rewarded and valued as part of a great, collaborative team 

…To us

• Bring your vision, energy, indefatigability and solutions focus to ensure our service for schools and young people is second to none 
• Give us your knowledge of education, schools and working with young people
• Deliver our programmes and demonstrate our impact
• Innovate to extend our reach to more schools and pupils

We would particularly welcome applications from Black, Asian and Minority Ethnic candidates and people with lived experience of the communities we serve. We are an equal opportunities employer committed to recruiting a diverse workforce. 

Safeguarding is a priority for us, and a satisfactory enhanced Disclosure & Barring Service (DBS) check will be required for the successful candidate.