Business Support Administrator

(National Collaborating Centre for Mental Health)

£24,995 - £27,782 per annum (pro rata)

17.5 hours per week

Permanent Contract

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

The National Collaborating Centre for Mental Health (NCCMH) was jointly established by the Royal College of Psychiatrists and the British Psychological Society’s Centre for Outcomes, Research and Effectiveness at University College London (UCL).

At the NCCMH, we care about people’s mental health and wellbeing. We believe that everyone should have equal access to high-quality mental health care, with a platform to voice their needs, at home and at work or in education, and in hospital and the community.

We work with others at a national level to help make this happen, supporting the improvement of mental health services and redressing mental health inequalities.

By reviewing the evidence and co-producing guidance, standards, workforce competencies and quality improvement initiatives, we enable the delivery of high-quality, equitable mental health care.

The post holder will provide administrative support to the Senior Associate Director and Senior Operations Manager and act as the central point of contact for the NCCMH.

To be eligible, you should have proven expertise in an office environment of financial administration, diary management and general administration. You should be able to demonstrate a high degree of accuracy and numeracy with attention to detail and experience of setting up and maintaining general administrative support systems and monitoring systems. You should have advanced experience of Excel.

The successful candidate will be required to undertake a DBS check. 

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

Closing date for applications: Monday 3 May 2021 @10am

Interview date: Friday 14 May 2021

The College is an Equal Opportunities Employer.

Charity registration. no. 228636.

We welcome applications from all sections of the Community.

NO AGENCIES OR PUBLICATIONS PLEASE.

As a key member of the operations team, this post-holder supports the effective administration of Global Dialogue’s operations, including finance, human resources, IT and communications.

Global Dialogue hosts donor networks, funder collaboratives and pooled funds for both UK and international causes. We specialise in providing a smart back-office function tailored to the needs of independent philanthropy, taking care of finance and administration, HR and legal matters so that programme staff can focus on strategy and delivery. We were the first philanthropic support organisation to develop a UK equivalent to ‘fiscal sponsorship’, and now support a broad portfolio of hosted programmes

We seek a capable and committed person who can provide administrative support to the Operations Manager, Executive Director and the Board, working across Global Dialogue’s operational functions.This is a varied role that would suit a candidate with existing administrative experience who would like to develop a career in the NGO/charity sector.

Job Description

Responsibilities will include

• Support the operations team by monitoring the dedicated operations inbox, including logging, fielding and actioning requests as appropriate, to ensure Global Dialogue responds effectively to the needs of hosted programmes.
• Responsible for processing invoices and bills on Xero, completing credit card/expenses entries, checking and updating finance data, and other tasks to support the work of Global Dialogue’s outsourced finance team.
• Provide administrative support for online meetings and events, including trustee board meetings, by taking notes, scheduling meetings/calendar entries and setting up Zoom calls (once it is safe to do so, this will extend to in-person meetings and events, including booking rooms, organising catering, etc).
• Support administration processes for receiving and giving grants, including processing grant letters, maintaining accurate grant data on Salesforce, and creating reports for programmes.
• Contribute to HR administration by preparing contracts for staff and consultants, updating the online HR system (Breathe HR) and supporting Global Dialogue’s recruitment processes.
• Book travel and accommodation, updating trip logs, coordinate visas and complete travel risk templates where necessary.
• File electronic post and help to keep our cloud-based filing systems organised.
• Other duties as required.

Person Specification

Required:

• At least one year’s relevant administrative experience
• Proven organisational skills, with excellent time management, the ability to manage a varied workload and to work flexibly within a small team
• Ability to communicate clearly in English, both in person and in writing
• Strong numeracy skills, with good attention to detail

• Experience of using online accountancy package, ideally Xero, and the ability to work with financial records and ensure accuracy 

• Strong record keeping skills and a methodical approach to work
• Excellent IT skills and a thorough working knowledge of Office 365
• Good interpersonal skills, supportive of other colleagues and with the ability to build effective working relationships
• Good understanding of the importance of confidentiality
• Interest in human rights and social change
• Commitment to personal professional development

Desirable:

• Educated to degree level, or otherwise able to demonstrate the capacity to deal sensitively and appropriately with complex issues
• Previous administrative experience in a not-for-profit organization
• Experience of organising events
• Well-developed writing skills and experience of updating websites
• Language skills

Terms and Conditions

Hours: This is a part-time role (21 hours a week)

Salary: £23,000-25,000 pro rata, depending on experience

Terms: 9 months (maternity cover), with an eight-week probationary period

Benefits: We offer a range of benefits including 25 days’ holiday plus bank holidays (pro-rata). Global Dialogue contributes 6% to its workplace pension scheme, has a flexible working policy and offers personal development leave.

Location: Global Dialogue works remotely, and this role is home-based. Once it is safe to do so, the successful candidate will be expected to be in London regularly for team meeting and other activities (up to 2 days per week).

Reporting to: Operations Manager

Background information

Jo's Cervical Cancer Trust is the UK's leading charity dedicated to those affected by cervical cancer and cell changes (abnormalities). The charity was established in 1999 by James Maxwell following the death of his wife Jo, aged 40, from cervical cancer.

Since then we have provided advice and support to thousands of women and their families.

We offer a range of online and face-to-face support and information including: information materials, a free helpline, online forum, national and regional support days and an ‘ask the expert’ service. Cervical cancer is one of the most common cancer amongst young women (under 35) in the UK and Europe.

Two women a day in the UK will die from cervical cancer whilst over 3,000 women are diagnosed each year. In addition, some 220,000 a year are told they may have a cervical abnormality that may require treatment. Thanks to the NHS Cervical Screening and HPV vaccination programmes cervical cancer is a largely preventable disease. However, for those affected, the impact of cancer on a woman's life and that of her family cannot be overstated.

This is an exciting time to join the charity. In recent years awareness of our work and cervical cancer has grown significantly with annual income from £288k to £1.8m. The staff team has also significantly grown to 23 enabling us to reach more women than ever before.

Over the past few years our work has been recognised a number of times including winning a prestigious GSK IMPACT Award, Best Communications Campaign at the Third Sector Excellence Awards and a Plain English Osborne Memorial Award for our website, we have also achieved Investing in Volunteers accreditation.

Overview of the role

The post holder will have the opportunity to help the charity make a real difference by providing excellent administrative support to the Head of Finance and Corporate Services. You will be working across the teams and undertake a range of administrative functions including general administrative duties and finance support. The person should be highly organised and have at least two years of administrative experience.

The role will sit in the Finance and Corporate Services Department. It is a crucial role in sustaining and growing the charity’s income, and the person who fills this role should be comfortable with a range of administrative tasks.

Overall

To provide administrative support for the Head of Finance and Corporate Services

To apply for this role please send a CV and a covering letter to Julie Bradley, Head of Finance and Corporate Services

Applications without a covering letter will not be considered.

Closing date for application:  5pm on the 30th April 2021

Virtual Interview date:  Friday 7th May 2021

Orkney Native Wildlife Project Senior Administrator
Reference: APR20219319
Location: RSPB Scotland - Orkney, Kirkwall Office
Salary: £18,250.00 - £20,246.00 Per Annum
Benefits: Pension, Annual Leave, Life Assurance
Duration: 3.5 years

About The Orkney Native Wildlife Project

The Orkney Native Wildlife Project started in 2018 and is a partnership between RSPB Scotland, Nature Scot, and Orkney Islands Council.

Its purpose is to work with local communities and landowners to undertake the world’s largest stoat eradication operation and safeguard the unique and internationally important native wildlife of Orkney and its thriving wildlife tourism industry.

Stoats were first reported in Orkney in 2010 and their presence threatens a variety of species including the unique Orkney vole, hen harriers, short-eared owls, red-throated divers, waders and seabirds which attract wildlife enthusiasts all year round making a significant contribution to the local economy.

Funded by the National Lottery Heritage Fund (NLHF) and EU LIFE alongside partner contributions the project is now in a key implementation stage and we are looking for a strong administrator who can support a busy team to facilitate delivery of the work programme and ensure an effective working environment and support the project governance bodies.

Key deliverables of the role are;

• Provides comprehensive business administrative support to the project team, including financial processes, travel and accommodation, events, organising and maintaining materials and equipment, diary bookings and fleet car administration
• Provides a dedicated administrative support service to the steering group, project board and Technical advisory group, including diary management, drafting letters and other communications, organising travel, accommodation and meetings
• Oversees the day-to-day management of the office environment to ensure the office is an efficient, effective and safe place to work
• Provides comprehensive support to recruiting managers where required for all aspects of the recruitment and induction processes

What we need from you:

• Extensive knowledge of Microsoft Office applications (especially Outlook, Word, Excel and PowerPoint), plus the ability to impart this knowledge to others
• Knowledge of document management and team collaboration tools
• Knowledge of budget management terminology and processes
• Able to communicate effectively with a wide range of audiences whether by phone, email, or in person
• Able to organise meetings and events, from small up to very large (hundreds of attendees), and coordinate all aspects of the meeting or event logistics
• Able to make the best use of time particularly when under pressure from competing priorities
• Able to identify and act on opportunities for continually improving ways of working
• Able to deal with confidential and sensitive information appropriately
• Able to take meeting notes and minutes clearly and concisely
• Experience of providing administrative support within a large and complex organisation
• Experience of office management and maintaining a safe working environment
• Experience of managing and reporting financial information

Closing date: 23:59, 05 May 2021

To Apply and For More Information:

If you would like to apply or find out more about this position, please click the 'Apply' button. You will be directed to our website where you can complete your application.

No agencies please.

Area Income Officer - Oxford

Hours = 37 per week

Response provides cross-county accommodation for a variety of people.  Our rapid growth has created a fantastic opportunity for an Area Income Officer to become a part of our Housing & Property Directorate.  

If you have experience in income collection, strong organisational skills and are confident working with people, then we would love to hear from you.

As the Area Income Officer, you will provide an effective and efficient income collection and recovery service for Response residents. You will work with Response’s Service Delivery Directorate to ensure residents pay their charges in line with their occupancy agreements.

Duties vary from day to day, and this role will have a mixture of planned and reactive work.  Some core duties include:

• Responsibility for achieving income recovery targets for a defined patch.
• Negotiating agreements for the repayment of arrears and ensuring agreements are confirmed in writing.
• Establishing direct debits, standing orders, dealing with queries or changes relating to payments.
• Helping residents to claim housing benefit and resolving housing benefit under and over payments.
• Ensuring accurate records are kept and maintained for legal purposes. 

We are looking for someone who can work to our values of a Caring, Safe, Creative and Aspirational environment for all.  Relevant experience is essential; however, we are committed to your personal development, and encourage you to work towards progressing your career with us.  Our benefits include:

- Up to 25 days holiday + bank holidays
- Cycle to Work Scheme
- Discounted online shopping
- £100 towards annual Gym Membership
- Childcare Vouchers
- Free parking on site
- Employee Assistance programme
- Training for professional development

If you feel like this is your next career step we would love to hear from you!  Please click apply today!

About the role:

We are looking for a highly efficient, well-organised administrator to join the team and support the smooth running of the operations of the organisation. The role will require effective management of multiple functions; including office management, IT support, HR admin and event logistics. The role will also involve managing, implementing and reviewing key company processes and procedures, as well as supporting our work reporting to grant funders.

About you:

You’ll be a highly efficient administrator with experience of managing a range of operations functions and supporting senior-level staff. Positive Money is a small team that works closely together, so you will also be someone who enjoys and is very capable at juggling multiple projects and chipping in where help is needed. You will be a self-starter who is comfortable working proactively with limited supervision. You’ll be excited about working in an organisation that develops a new type of culture based on innovation, trust, and open-mindedness. You will be committed to Positive Money’s mission (described below). You could come from any background or walk of life, and share our commitment to an inclusive and diverse team, and money and banking system.

About Positive Money:

Our money and banking system increases inequality, fuels climate breakdown, and is undemocratic. We think that should change. Positive Money is a fast-growing organisation that combines the activities of a think-tank, a pressure group, and international movement. Born out of the financial crash of 2008, Positive Money is the leading civil society organisation challenging our central bank, banking system, and wider economy to work in the interests of people and planet. Our mission is to reform money and banking to build a fair, democratic and sustainable economy.

Roles and responsibilities

• General office and facilities management, including managing a potential office move in 2021.

• HR administration, including employee and consultant contracts, inducting new staff, managing our annual leave system (timetastic), and administering all recruitment campaigns.

• Oversee and ensure the effective maintenance of all IT equipment including printers and computers, telephones and other equipment.

• Maintain and manage all company IT software accounts as general admin, and act as general IT support to the rest of the team, working closely with an external web developer as needed.

• Manage the office and electronic filing systems (Gsuite/dropbox).

• Manage day to day relationships with all company suppliers, and manage sourcing and purchasing of key company needs such as insurance.

• Support the Senior Finance Manager on financial administration, including purchasing and a weekly payment run.

• Support the effective governance of the organisation, scheduling board meetings and preparing papers, attending board meetings as minute-taker, and providing administrative support to the Board of Directors where needed.

• Monitor our grants reporting schedule, and support Director and Senior Finance Manager to deliver reports to our grant funders.

• Manage donor database including cancelling donations, tracking new and increased donations, updating details in Action Network, dealing with direct debit / Paypal changes upon donor requests, and emailing donors where necessary. Training would be provided.

• Work with senior staff to ensure key policies and procedures are kept up to date and adhered to.

• Managing and organising online and offline events, including webinars, conferences, roundtables, festival stalls and supporter meetings.

• End-to-end event logistics; identifying and securing venues; sending out invitations, securing and managing event suppliers, directing other team members on key event tasks.

• Organising all staff travel and accommodation.

• General administrative support to the Director as needed.

Essential skills and experience

• At least two years experience as an Operations Officer/Coordinator/Manager, Team Administrator,  Personal Assistant, Executive Assistant, or similar

• Strong administration and organisational skills, with a close attention to detail.

• Strong IT skills, and some familiarity with IT systems such contact databases, Cloud based filing systems, HR software or similar. A willingness to learn and become proficient with new IT systems

• Proficiency in using office software: Microsoft Office suite / google docs or equivalent, Email / Slack, and in managing electronic filing systems

• Experience of working on HR administration

• Experience of organising events, ideally both online and in person.

• Ability to work to tight and conflicting deadlines, prioritising effectively, adapting to circumstances, and juggling a range of projects

• Excellent interpersonal and communications skills, needed to work closely with a small team, and a range of external contractors, funders and stakeholders

• A good project manager, able to plan ahead effectively and manage their time.

• Experience setting up, developing and maintaining effective operations systems

• Excellent verbal and written communication skills in English

• Ready to get stuck in and undertake a wide range of tasks, using your own initiative.

Desirable skills and experience

• Some financial management experience

Values and behaviours:

• Be committed to our vision for a fair, democratic, and sustainable economy

• Enjoy working with a high level of autonomy, trust and experimentation

• Enjoy thinking outside the box and seeking out new opportunities

• Be committed to working in an innovative and collaborative way

• Self-motivated and a team player: enjoy working collaboratively within a team

• Ability to work in time-pressured situations, multi-task and meet deadlines

• Be self-reflective with a high degree of empathy and self-awareness

How to Apply: Please download and fill out the APPLICATION FORM in full. 

Closing Date for applications: 12noon, Tuesday 4th May

Interviews will take place on: Monday 10th and Tuesday 11th May
(interviews will take place online)

Reporting to: HR and Facilities Manager

Main job purpose: Manage Blesma’s front office/undertake receptionist duties. In partnership with the third party IT provider, responsible for the day to day running and management of the delivery and support of IT services. To ensure the Office runs smoothly by providing efficient and effective administrative and logistic support to Blesma in order to enable the charity to work effectively.

Support the delivery of the Blesma Members Weekend/ AGM/ Board of Trustee Meetings and office events as required. Assist with ad hoc administrative needs.

Responsible to the HR and Facilities Manager for:

IT / Phones

• Partner with the third-party IT support provider and act as a subject matter expert for the IT Service Desk including creating new users, resetting passwords, changing users rights, trouble shooting and resolving ad hoc IT issues  etc.
• Maintain an up to date record and track all IT equipment (e.g. laptops, printers, mobile phones) for the organisation and manage asset disposition of old/redundant equipment as well as retrieving IT equipment when staff leave Blesma
• Responsibility as the escalation point of contact for employees seeking assistance with computer, printers, projector and other IT systems issues, advising of possible solutions or continuing the escalation process
• Liaise with IT / Phone providers to ensure problems are solved quickly and efficiently
• Implementing agreed office routine and procedures for mail, e-mail and phone system
• Ensure directories/folders on shared point are maintained in an orderly manner
• Procure all IT and other equipment (e.g. computers, printers, mobile phones) in line with Blesma's Procurement Policy
• Ashco IT tasks as required etc

Office Administration: 

• Work with the HR and Facilities Manager/colleagues to ensure a COVID-19 secure work environment
• Manage Blesma’s front office including undertaking receptionist duties, monitoring and directing/ responding to general emails, answering calls
• Maintain the central filing system, including in e-format
• Procure stationery/ branded items centrally in line with Blesma’s Procurement Policy
• Maintain an up to date stationery register and re-order as required
• Provide administrative support / book travel and accommodation for the headquarters and remote teams on a required basis
• Provide administrative support e.g. opening the post, franking and sending letters, book travel and accommodation for HQ and remote teams required
• Ensure diary commitments and travel arrangements for the CE and Directors are managed effectively
• Prepare correspondence on behalf of the CE and Directors as required
• Diarise external meetings on the Blesma Calendar and keep updated with events and meetings relevant to everyone
• Update appointments with timings / dress / details when requested
• Manage annual magazine subscriptions
• Account for all office equipment and its subsequent maintenance
• Source and order corporate wear for the headquarters and remote teams on a required basis / manage stock for corporate wear

Board of Trustees / AGM

• Organise venue and details for Board meetings and the AGM including setting up and recording video conference meetings via Teams/Zoom
• Publish the Board timetable
• Maintain the Trustee Information Pack on behalf of the CE
• Book accommodation for the Trustees
• Support the CE/FSD with document preparation for the BoT/FIsC

Members Weekend and other Events

• In liaison with the DIW organise the venue and details for Members Weekend
• Organise staff events e.g. Christmas parties
• Support ad hoc events as required

Qualifications: Relevant undergraduate degree

Currently working from home

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

We are currently recruiting a Communications Executive to join the media team at UNICEF UK. In this role, you will provide proactive and effective administrative support to enable the efficient day to day running of the Media Relations team (a team of 14), and act as the first point of contact for members of the media who contact UNICEF UK.

To succeed in this role, you will have excellent interpersonal and organisational skills and enjoy working as part of a large, fast moving team that deals with international colleagues, external stakeholders, high profile individuals and media publications on a daily basis.

You will have experience of proactive administrative support to a team and be able to maintain, as well as improve current systems and processes. You will also have experience of dealing efficiently with enquiries from internal and external contacts, including at a senior level.  Ideally, you will also have some knowledge of media relations and an interest in international and development issues.

This role offers a genuine opportunity to make a difference to the lives of millions of children around the world.

Our About Face team meet the varied and unique individual needs of service users who either
have been or are at risk of being involved in criminality. We do this working alongside South
Yorkshire police, the office of Police and crime commissioner for South Yorkshire (VRU) and
HMPPS amongst other partners, to improve the quality of life, raise aspirations, reduce reoffending
rates and accelerate individuals towards independence and true freedom. As
operations facilitator your role is all about supporting the service manager and the team to
provide a safe, supportive and vibrant working environment for both staff and the individuals we
support.

RESPONSIBILITIES
Your main responsibilities will include:

Project Administration
• Helping maintain financial and baseline information spreadsheets
• Assist with gathering and collating Key Performance Indicators (KPIs) for funding reports
• Printing and preparing the relevant documentation for meetings as requested by project coordinators and manager
• Organising administrative and practical tasks associated with meetings and following up action points, including room bookings, refreshments, agendas, taking minutes
• To work alongside the project coordinator to ensure all team are using the Computer Management System (ZOHO) accurately and professionally in order to record client information
• To collate and organise client counselling sessions and all related admin and finance
• Answering the phone and passing messages on to staff
• Filing and archiving both digital and physical
• Faxing
• Checking, scanning and distributing post
 

HR:
Liaise with central HR team to ensure the following are in place for the project:
• Induction and training for new staff.
• Filing staff, volunteer and client records in our online system including supervisions and appraisals
• Ensuring that all records are kept and shared subject to GDPR and any relevant Information Sharing Agreements (ISA)
 

Finance:
• Maintain and input budget information
• Expense reimbursement administration
• Up-dating petty cash sheets
• Credit card reconciliation
• Provide support with monthly invoicing
• Safe access and reconciliation 
• Overseeing Car Lease and Insurance information
• Providing a monthly budget report for managers and coordinators

Mustard Tree is a charity that helps people to learn new skills, find work, secure accommodation. Through our community shops we provide food and the resources needed to create a home. We offer warm, creative and aspirational spaces and opportunities for people to improve their lives.

Working with the Services Manager and a team of staff and volunteers in the support service function within the Mustard Tree. This role will focus on supporting clients who may be sleeping rough or at risk of homelessness from our busy reception.  This includes providing effective and high-level customer service in our reception area as well as providing on the job training to our Freedom Trainees.

The salary is dependant on experience including experience of leading teams. The role is based in Ancoats but willingness to travel to our sites in Salford to provide cover as required is essential.

What you will be doing:

• Meet and greet visitors, ensuring high level of welcome and customer service is delivered
• Provide 121 support around a range of enquires including finance, benefits, housing, and effective and well managed signposting into other services including healthcare.
• Identify any potential disturbances before they happen, escalating incidents and safeguarding risks, and maintaining a calm, professional manner.
• Providing public toilet access using the key discreetly with the aim of providing help and the bathroom facility whilst preventing drug taking in the toilet
• Managing enquires from all our guests including people who may be sleeping rough and/or distressed including organising referrals and food parcels
• Organising the day’s referral appointments and details of visitors due in that day including managing any people waiting by ensuring they are given an approximate time to see someone
• Manage and deliver ad-hoc referrals in line with the process and using discretion (meeting room/quiet space) to provide dignity when completing the referral
• Answering visitor’s questions about Mustard Tree its services, projects and activities.
• Handling the Reception email and post light administration tasks such as printing and photocopying to keep the display unit and notice boards up to date with forms and posters
• Accepting donations from donors and asking for their contact details so we can thank them
• Using laptops as well as the retail system to help set up accounts with Mustard Tree for people including using the Master Till to log referrals onto the kudos system
• Support and train Mustard Tree volunteers in Reception duties using the Volunteer Training manuals
• Manage the health and safety requirements of the support services including risk assessments, lone working policy, staff wellbeing and incident management

General Work duties:

• Support Freedom trainees to develop skills and behaviours and feel part of the community
• Work within health & safety guidelines and Mustard Tree policies and procedures
• Supporting other staff and sites, providing practical relief cover for work-streams 
• Take responsibility for professional development, attending training courses as required
• Leading by example, embodying Mustard Tree values and represent the charity as required
• Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
• Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification

Essential 

• Effective communication and good interpersonal skills, including verbal, written and presentation
• Flexible and enthusiastic approach, able to work on their own initiative as well as work cooperatively.
• Kind and encouraging, and enjoys working with a diverse range of people
• Personal accountability with a positive and proactive approach to problem solving
• 5 x GCSEs including English and Maths, or equivalent qualifications and ability to use IT systems
• Minimum of 2 years’ experience working in front line roles within 3rd sector/charity
• Experience of working with people who are homeless or in risk of homelessness including managing 121 conversations and providing support
• Experience dealing with unsatisfied customers, and decision making.

Desirable

•  Knowledge of health and safety regulations and governance
• Knowledge of safeguarding, mental health first aid and incident management including respect for confidentiality

Deadline: 12 noon 27th April
First assessment day: 30th April

To apply please send us your CV and a cover letter explaining why you would like to be considered for the role and how you meet the requirements specified in the person specification  (no more than 2 pages).

* Please note that applications will be screened to ensure they meet the minimum criteria prior to shortlisting.  

ROLE SUMMARY

We currently have an exciting opportunity for a newly created role of Chief Operating Officer
within City Hearts. The successful candidate will take the lead in managing the day to day
operation of City Hearts, supporting and bringing out the best in the senior managers they work
with. They will ensure the charity is proactive, strategic and effective in meetings its vision and
goals, as well as its contractual and legal requirements. They will seek to further develop a
foundational strength which allows the charity to operate and develop multiple services across
multiple sites effectively.

JOB DESCRIPTION

Job Title: Chief Operating Officer (COO)
Reports to: Chief Executive Officer (CEO)
Direct Reports: Head of Human Resources, Head of Services, Head of Finance, Head
of Development (service elements only)
Contracted Hours: 37.5 hours
Contract Duration: Fixed until 25th June 2025
Salary: £37,500 - £42,500
Location: Position can based in Liverpool or Sheffield offices
Closing Date: 3rd May 2021
Interview Date: First Stage Interviews to take place w/c 10th & 17th May 2021
Probationary Period: 3 months

RESPONSIBILITIES

Your responsibilities will include:

DAY TO DAY MANAGEMENT

• To handle the day to day administration and operation of the business.
• To work with, line manage and coach Heads of Departments (Finance/HR/Services/
Development (service elements only)) to set goals, develop strategy and create targets
and KPIs.
• To ensure accountability of Heads of Departments and that a robust project management
approach is taken in all areas to manage risk and resources, analyse outcomes and
performance and ensure timely delivery of projects
• To work with Heads of Departments to redesign operational process and structures to
develop efficiency.
• To oversee the Head of Development in regards to service developments, including
projects based internationally. To have oversight of partnership agreements, quality
control and auditing, to ensure alignment of international projects and partnerships with
our vision, values and standards
• To oversee the Head of Services in all aspects of their role, in order to ensure that
services are delivered effectively and in line with City Hearts vision and values whilst
ensuring adherence to all contractual funding obligations.
• Ensuring City Hearts properties are compliant with legal and contractual Accommodation
Standards and Health and Safety Standards and inputting into the finalisation of lease
agreements for new or existing properties.
• To oversee the Head of HR in ensuring a diverse and inclusive workplace, through the
effective recruitment, training and development of all employees. To support in the
development and implementation of employee engagement strategies and input into any
senior level disciplinary action as necessary.
• Develop and have oversight of all operational budgets to ensure that the company
effectively manages its finances, is able to confidently decision make and has the
resources required to meet its objectives within agreed financial parameters and to work
with the Head of Finance to maintain the financial strength of the company
• To chair regular collaborative operational and strategic meetings with Heads of
Departments and other members of Management
• Maintain an effective working relationship and communication with all members of senior
management, to ensure alignment and coordination of goals, strategy, vision and actions
taken across all departments

STRATEGY

• Work with the CEO and alongside Trustees and Heads of Department as a key strategic
voice in the development of organisational strategy for City Hearts
• To be the lead on strategic development in all organisational operations and to be
responsible for the strategy’s implementation, in order to ensure that the organisation
achieves its desired short and longer-term objectives
• To identify opportunities for organisational development
• To take a lead on identifying funding opportunities and negotiating terms, and securing
income through mutually beneficial service level agreements and contracts

COMPLIANCE

• Develop and maintain all necessary systems and procedures to ensure that company
Operations, including but not limited to Health and Safety, Safeguarding, IT and
Information Security, comply with all legal and contractual requirements, regulatory
frameworks and agreed operational standards across the charity
• To ensure the charity effectively manages risk and to take responsible for business
continuity, ensuring effective monitoring, evaluation, reporting and production of relevant
departmental data and statistics
• To ensure the delivery of ISO targets with the support of the Head of Departments and
other staff

REPORTING AND COMMUNICATION

• To ensure the CEO and Board of Trustees are provided with any relevant information
through regular reporting in regards to the measured output of each Department
• Support with reporting requirements to the Charity Commission and Companies House
• To input into and feedback on legal contracts involved in the day to day running of the
organisation, such as partnership agreements and property leases
• To support trustees, CEO, and Heads of Department in internal verbal and written
communications, ensuring the charity’s vision values and culture are carried throughout

OTHER

• To deputise for the CEO in their absence or in identified events/meetings.
• To act as a spokesperson for the charity as and when required
• Act as the organisation’s key adviser on all issues relating to operational functions and
remain consistently in touch with latest developments in the third sector and in relevant
legislation to ensure that the City Hearts maintains a strong position in the charity sphere
• To take the lead in investigating and responding to complaints of a serious and/or
significant nature, ensuring the charity is fully accountable and identifying opportunities for
improvement and development
• To deliver training both internally and externally
• To develop and drive the charity's vision, values and culture throughout its staff and
volunteers, including implementation of structures/activities to achieve that goal

PERSON CRITERIA

• Ability to absorb large volumes of information in all areas and formulate and
disseminate information to the relevant individuals as appropriate
• Ability to manage complexity with a strategic approach, delegating effectively
• Adaptable, flexible and comfortable engaging with day to day practical tasks
as well as long term strategy and goals
• Excellent leadership skills, business acumen and ability to effectively
manage, lead and supervise a multidisciplinary team
• Ability to motivate, inspire and coach Senior Managers and staff
• Inspired by, committed to and clearly demonstrates the impact areas and
vision of City Hearts
• Ability to work collaboratively with individuals within Senior Management to
bring out the best in them individually, collectively and departmentally
• Excellent interpersonal and communication skills – comfortable building
relationships and communicating with a variety of people, from staff to
clients to board members, with the ability to resolve issues, build consensus
among groups of diverse internal/external stakeholders
• Ability and experience to network amongst key stakeholders and to present
and train internally and externally
• An excellent ‘all-rounder’ with an ability to make excellent decisions and
rapidly develop their understanding in all areas of organisational strategy
• A high level of financial understanding, including financial management and
budgeting
• Excellent strategic thinker, who innovates and manages change well
• Confident, resilient, robust, humble and trustworthy character

Justlife Brighton are excited to announce a new role within our team of Engagement Workers. This role will mainly be based in the community with some work based at the Royal Sussex hospital, identifying rough sleepers attending A & E and support them to engage with services such as street outreach services, rough sleeper accommodation providers and Arch Healthcare, the homeless GP surgery. This role will play a key role in reducing the number of rough sleepers attending A & E.

The role is a 1 year contract (based on Ministry of Housing, Communities and Local Government current funding) for 12 months, with the possibility of extended funding. We are looking for an enthusiastic and motivated individual to join this team who has experience working with a similar client group, some understanding of the services for homeless people in Brighton & Hove and who demonstrates a commitment to our organisational values.

Job Summary: A & E Health Engagement Worker (Brighton) The A&E Health Engagement Worker will support a caseload of clients who regularly present at A & E. The support will be short to medium term, to ensure they have practical items needed such as clothes and food. This role will support and signpost clients towards accommodation, health providers and support clients to attend appointments, referring onto relevant services if needed.

The role requires the use of specialist knowledge and relationship skills to influence clients with varying degrees of mental health, addiction and trauma related issues to engage with health services. This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating for them to get access to suitable housing, welfare benefits and practical supplies. Working collaboratively with our partners Arch Healthcare and street outreach services, the role is dependent on good communication and joint working with a variety of partners and professionals. The role requires a high degree of motivation to support complex and vulnerable clients, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field and understanding of services in Brighton & Hove.

A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience and self-awareness to cope with the emotional demands of the role.

Bromley & Croydon Women’s Aid is seeking to recruit a Refuge Support Officer to provide support services to women and children within our domestic abuse refuges.

BCWA is a well-established, innovative and forward-thinking local domestic abuse service, and are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.

You will be required to demonstrate a good awareness of the needs and issues specific to survivors of domestic abuse and have experience of refuge/supported housing provision.

You will be able to work on your own initiative and as part of a team. The person we are looking for will be skilled in risk management and safety planning, providing high quality advocacy and support based upon a client led needs and risk assessment. Holding a UK driving licence/owning own vehicle is preferable.

The post will require a mix of home and onsite working initially, this will be reviewed subject to pandemic restrictions.

Job Title: Refuge Support Officer

Hours: 35 hours per week

Contract Type: Fixed Term until December 2021

Salary: £26,500 per annum

Application Deadline: Wednesday 28th April, 9am

Interviews: (via Zoom): 5th & 6th May 2021

Employee benefits we offer:

• A friendly, flexible and values-led organisation
• Competitive salary
• 25 days of annual holiday, plus bank holidays (pro-rata for part-time)
• 5% contributory pension scheme
• Training to help you perform your role and support your professional development
• Comprehensive Employee Assistance Programme and wellbeing support

Download the Job Description/Personal Specification at top of page.

To apply, please complete the online application form via our website.

If you have any questions about the role please drop us a line and we will get back to you. If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.

Female applicants only. In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.

BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.

BCWA are an Equal Opportunities Employer

Reg. Charity No.1068007

Operations Manager – Resolve

Full-time Position – Working across all areas of Resolve’s Service Provision

Salary Band – £34,000 - £38,000 p.a.

Resolve is a charity, established in 2008 that provides Community Drug & Alcohol Treatment & Support Services, Sheltered/supported Crisis Accommodation and solutions for homeless individuals as part of the Welwyn Hatfield Borough Council’s Housing First approach to tackling homelessness and our Community Café & Hub, SPARKS. We are looking for the right person to take up this new position within our Senior Management Team as part of Resolve’s expansion programme.

As a member of Resolve’s Staff Team, you will have the opportunity to be involved in the development of Resolve’s ongoing expansion plans, supporting the development of the Senior Management Team and driving the delivery of all of Resolve’s Projects/Services across all areas of our work.

This is an exciting opportunity for someone with drive, motivation and commitment to join the Resolve Team, to lead the delivery of our services and community projects as the lead member of our Senior Management Team.

Key accountabilities include:

• Competent IT skills
• Effective listening and excellent communication
• knowledge and experience of homelessness, drug and alcohol harm reduction and treatment services are key requirements of this post

This is a new post and so we are looking for someone who has the drive and confidence to make this position their own. The successful candidate will be a self-starter, able to work on their own initiative and willing to work as part of a team to achieve the greatest outcomes.

Resolve provides training for personal and professional development and therefore embraces candidates who demonstrate being a ‘great team player’, who has “person centred” approach to work and who wishes to be part of a valued team, responsible for the smooth running of all of Resolve’s Services/Projects, mentoring staff whether paid or volunteers.

For an application form and job description email as directed

Closing Date for applications: 5.00pm Monday 10th May 2021

Interviews will be held as soon as possible by arrangement with short listed candidates following the closing date for applications. Expected to be week commencing 17th May 2021. Venue to be decided.

We would like the successful candidate is to start as soon as possible, upon receipt of two satisfactory references.