Refuge Resettlement Worker

The Refuge Resettlement Worker will work as part of the Refuge Team providing advice and support to residents leaving the Refuge. You will undertake risk assessments, safety plans and identify support needs in relation to move on such as accessing benefits, setting up utilities, budgeting, ensuring safety measures are in place and to support them to maintain their tenancy.

Main duties:

• To provide 1:1 resettlement support to residents moving on from the Refuge
• To undertake regular risk assessments including DASH and develop and regularly review support and safety plans.
• To provide advice and guidance in relation to resettlement such as accessing benefits, debt management, setting up utilities, budgeting skills and maintaining a tenancy
• To accurately record all contact with clients and professionals in a timely manner on case management system
• To respond to general housing related enquiries from residents
• To liaise with partner agencies such as SBC Housing, Housing Associations, Landlords, Police, Children Services, Education etc
• To support those who cannot access refuge, those in temporary or emergency accommodation i.e. Male victims and those with complex needs.
• To provide additional support to Resident Support Advisors by welcoming new residents arriving into the Refuge, completing admission paperwork, undertaking health and safety tasks including a tour of the Refuge, showing fire exits, signing in/out process
• To answer the SWA 24-hour helpline, taking and/or receiving referrals into service, providing information to victims and survivors of domestic abuse and/or professionals
• To monitor access to the Refuge via the main entrance, ensuring authorised visitors only, taking appropriate action to remove or report any unauthorised visitors, ensuring residents and visitors sign in and out of the building
• To prepare routine reports, including basic statistical information relating to service activity, as required.
• To carry out general administration duties such as completing referrals forms, data entry, writing letters
• To uphold and apply the SWA Confidentiality policy at all times to ensure the safety of residents, staff and visitors
• To be a positive ambassador for SWA ensuring services are delivered to the highest of standards and that policies and procedures are adhered to at all times
• To attend appropriate training courses required for the post
• To contribute to continuous improvement in service delivery and meeting key performance indicators
• To attend SWA team meetings and supervision with line manager

Person Specification

Experience:

• A minimum of 2 years’ case work experience, providing proactive and emotional support, undertaking risk assessments and completing support plans
• Previous experience of working within a housing environment would be advantageous  
• Experience of working with individuals in crisis 
• Experience of working with confidentiality and adhering the professional boundaries
• Good level of numeracy, literacy and writing skills
• IT skills, in particular Office, Data entry

Knowledge, Skills & Abilities:

• Knowledge of domestic abuse, the dynamics of power and control, and the impact of domestic abuse victims and survivors
• Knowledge of housing and resettlement related support needs
• A good understanding of other relevant legislation and guidance which affects domestic abuse victims and survivors, such as criminal, civil & family law, welfare, housing and immigration.
• Demonstrate excellent communication skills, both verbal and written
• Evidence of the ability to build and develop supportive relationships whilst maintaining professional boundaries
• Evidence the ability to make decisions and remain calm under pressure  
• Demonstrate strong interpersonal skills with an ability to manage conflict
• Ability to operate and maintain basic administrative and case management systems
• Demonstrate knowledge of the issues facing women and children experiencing domestic abuse
• Understanding of Safeguarding, both for children and adults
• Demonstrate a clear commitment to Equal Opportunities
• Understand confidentiality and GDPR

General:

• Full UK driving licence and access to own transport is essential for this post
• This post will be subject to an enhanced DBS check
• This vacancy is open to females only (Exempt under the Equality Act 2010, pursuant to schedule 9, Part 1)

Please can you also include a detailed cover letter with your CV on reasons you feel you would be suitable for this post. 

This is a great opportunity to join Branches Hostel. Why?  Because we are developing the range of services we provide to former rough sleepers and homeless people.  As a result, we are looking to recruit an exceptional person to join our Support and Resettlement Team.

We have a 27-bed hostel providing short-stay accommodation for people with multiple complex support needs including mental health and substance misuse. The candidate appointed will bring first rate communication skills, and a thorough knowledge of the specific support needs of former rough sleepers and homeless people. 

If you are interested, have a read through our recruitment pack. You’ll find all the information you need in there to decide whether this is the organisation for you and whether you have what we are looking for.

We look forward to talking to you about the role you can play in our future.

Closing date – Tuesday 24th March by 5pm.

Interviews – Tuesday 31st March and Wednesday, 1st April.

At Connection Support we are passionate about the professional and quality services that we provide. At the heart of what we do are the exceptional team of support workers, team managers, administrative support and volunteers, and we are currently looking for new people to join our team.

This service supports those who are long-term rough sleeping, who are not engaging with, or who have been serially excluded from, available services. These clients often need support to engage with other services and explore housing options to help break free from a life on the streets and move into suitable accommodation.

Our Mental Health Outreach Worker will take an assertive approach to meet clients with serious and enduring mental health difficulties through street work, assessing how best to support them and encouraging engagement including signposting and attending appointments with primary and secondary Mental Health services in Buckinghamshire.

The aim is to help them regain choice and responsibility for their lives.

Use of a vehicle is essential

Promoting equal opportunities and celebrating diversity.

“This organisation is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs and expects all staff and volunteers* to share this commitment”*

For over 30 years the Complex needs hostel in Richmond has been SPEAR’s flagship accommodation service to those most in need. We currently have an exciting opportunity for an experienced Night Support Worker to join our enthusiastic and talented team providing 24 hour support to former rough sleepers who also experience some issues with substance misuse or mental health difficulty.

The hours of work will be from 9.45 p.m. to 8.15 a.m. and will be on a rota basis. For more information or to express interest please don’t hesitate to contact us.

Salary: £18,635 per annum-pro rata (full time salary £23,294) 

Hours: 30 per week

Contract Type: Permanent

Closing date: 25th March 2020

To apply, please submit your CV and the attached Application form.

Fixed Term Contract for 12 Months

Closing Date: Midnight 29th March 2020
Interviews: TBC

The Living Well Network (LWN) Alliance is a unique partnership between health, adult social care and voluntary sector support delivering innovative mental health services for adults across Lambeth.  The LWN Alliance is responsible for all inpatient and community care services in the borough.

Funded through the Alliance, CLaSS is a 12-month pilot project which will improve outcomes for people with mental health needs receiving acute care in Lambeth. The team will oversee transitions of care into the community for patients whose discharge from hospital has been delayed;  support the entire Mental Health System to improve practice in managing crisis.

You will be working within a multi-disciplinary team made up of a clinical lead, social workers, voluntary sector support workers and administrative staff. In addition you will be supporting people in the community to avoid admission as well as ensuring that people with more complex needs can be discharged from hospital in a timely manner.

This post will give you the opportunity to build on your ability to carry out assessments, identify options, devise plans to achieve these and oversee a multi-agency problem solving approach with people who may have a history of difficulty maintaining accommodation while gaining experience in an exciting new service area

You will have:

• A commitment to supporting people to live in the least restrictive setting
• A high level of motivation
• Great communication and negotiation skills
• The ability to work effectively within a multi-disciplinary team
• Knowledge around practices relevant to achieving timely discharge.

As well as a great working environment we also offer:

• 6.5% employer & 1.5% employee contributory pension
• Development opportunities
• 29 days annual leave plus bank holidays.
• Reimbursement of the cost of annual eye test
• Season ticket/cycle loan
• Flexible Working
• EAP services

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

Housing Advocacy and Sustainment Worker
London, SE1
Up to £28,000 per annum

We are Safer London, the leading London charity working to prevent and address gang violence, vulnerability and exploitation amongst young people. We were born in 2005, set up with a grant from the Metropolitan Police Authority to support young people at risk of crime.

At Safer London, we believe every young person should be able to live free from exposure to gangs, exploitation and crime and we put this into action by reaching out to London’s most vulnerable and exploited young people to prevent them from slipping through the net.

Are you an experienced practitioner with a track record of supporting young people in a housing context who are affected by violence, exploitation or both?

We are looking for a Housing Advocacy and Sustainment Worker to provide advice and advocacy to young people supported by Safer London.

This role offers an exciting opportunity to help young people increase their awareness of accommodation availability and improve housing access.

Amongst your core responsibilities, you will:

- Manage a caseload of young people in need of housing
- Advocate on behalf of young people where necessary with other organisations to ensure services are fulfilling their duties in relation to their housing needs
- Offer advice appointments at appropriate venues
- Work closely with, and provide regular updates to, Caseworkers
- Assess, monitor and review the young person’s needs and risks and provide appropriate support to them
- Attend multi-agency meetings
- Complete action plan reviews
- Record cases and update them regularly

If you are flexible, innovative and passionate about your work, then we want to hear from you.

Safer London values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Safer London is committed to safeguarding and promoting the welfare of children and young people and we expect all staff and volunteers to share this commitment. An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.

To apply, please select the apply button shown and complete the online application form. Completed application forms must be submitted by midnight on Sunday 19th April 2020.

Interview dates or arrangements may be subject to change due to the ongoing current events. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Housing Advocacy Worker, Practitioner, Young People’s Support Practitioner, Housing Support Advisor, Housing Advisor, Housing Support Officer, or Young Person’s Support Worker.

Do you have a genuine interest in supporting people to rebuild their lives?

About the role

Somewhere Safe to Stay (SStS) West delivers essential provision to seven west London boroughs and is at the forefront of efforts to prevent rough sleeping. After a successful pilot year SStS is moving into its second year providing intensive move on support to those at high risk of rough sleeping. Through their work with SStS many clients will be prevented from ever having to sleep rough.

We are looking for 3 Rough Sleeping Prevention Workers to join the team to work specifically with clients in temporary accommodation arrangements at risk of breaking down.

The Rough Sleeping Prevention Workers will:

• Work with clients across seven West London Boroughs; working rapidly to mediate and prevent accommodation from breaking down; and providing support to clients to find suitable alternative accommodation where this is not possible.

• Lead on triaging new referrals and

• Provide personalised case management helping clients to access suitable accommodation as quickly as possible.

• Work on developing relationships with landlords to secure access for clients and provide advocacy to home local authorities to support client reconnection where appropriate.

In this role you will work Monday – Friday (9am-5pm) largely in the community managing your own caseload and meeting with clients in convenient public locations.

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What we’re looking for

These roles will suit those with experience of working at pace in a public facing environment. You will need some understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services. If you have the ability to manage complex behaviours and motivate clients to achieve outcomes with a creative and person centred approach; great communication skills and the ability to manage your own time, and empower individuals to make positive changes we want to hear from you.

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 14 April 2020

Interview and assessments on: 28-29 April 2020

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Recruiting 2 Specialist Mental Health Recovery Workers to join our Mental Health service in Haringey!

£22,000 per annum, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role is 40 hours per week on a shift-work basis which includes weekends and sleep-ins.

Look Ahead Provide 3 Recovery Houses, 24 hour/7 days a week, for those with mental health issues living in Barnet, Enfield and Haringey (BEH). The service offers various interventions and treatments within the acute care pathway, working with clinical teams in BEH to maintain and improve quality of life. The service is based on customers' needs and will only provide short-term accommodation of up to 14 days to those who do not require inpatient admissions. The successful applicant will be based at Fortis Green (Haringey Recovery House)

Job Overview:

As a Specialist Mental Health Recovery Worker you will require either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

You will:

- Understand the concept of Recovery and apply those principals to develop an environment and service that enhances recovery
- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Responsibilities:

- To carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies
- To liaise with the CRHTT and work collaboratively to ensure that full information is given to enable a robust assessment of service-users
- To ensure recovery focused support plans are reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery with an attitude of 'positive risk taking'
- Undertake key working responsibilities for a caseload assigned by the Team Leader / Manager
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within a given service timeframe
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Provide structured support and guidance to other front line staff in their area of expertise, building capacity and skills within the team, and contribute to the relevant internal specialist forum
- Fully liaise with Mental Health professionals, including the CRHTT maintaining excellent relationships with them
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co production and promoting people's rights
- Knowledge and practical experience of using person centred tools to support recovery and development of service-users
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Empower service-users to ensure they receive the service and benefits they are entitled to.
- Undertake administrative work and keep accurate and comprehensive service-user records to professional standards
- To adhere to Look Ahead's Policies and Procedures
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- To build up and maintain contact with a full range of community workers
- Work collaboratively with the Resettlement Worker to plan for move on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To stay up to date with regard to development and research in the mental health field, in housing support and in welfare benefits
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
- To act at all times in accordance with the aims, philosophy and practice of the project
- To undertake any other duties consistent with the basic objectives and duties of this post

For more information or to apply please visit our website.

Penrose is recruiting for talented, ambitious and caring staff to help deliver a major new pan-London service supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will be providing supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for experienced staff who have the skills and ability to support and engage residents with a non-judgemental attitude within an enabling environment.

Your Role:

Your role will be based in Redbridge supported housing accommodation sites with possibility to work across locations.  We have day shifts as well night shifts available.

 

Duties: 

• To be creative in involving the service users in meetings which ensures they remain at the centre of the discussion and make choices and decisions.
• To support service users to achieve their goals, in line with their support plan.
• As part of service users support plan, to liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
• Understanding of Risk Management within a Criminal Justice environment
• Facilitate and or support group sessions
• Ensure there is genuine engagement with the service users using appropriate methodologies and interventions
• Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
• To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
• Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
• Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
• Liaison with Agencies and Local Community
• Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
• To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
• Ensure Service Users receive a high quality and responsive service.
• Communicatee effectively.
• Promote and encourage best practice in HSE.

Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

Why work with us?

Excellent core and on-going training aligned with personal development plan

• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

We are looking for a talented, passionate and ambitious Service Manager to lead our Lewisham services, driving continuous improvement and supporting people experiencing mental health issues towards positive, sustainable change.

Equinox Lewisham work across 6 sites and providing high, medium and low residential and floating support for service users who have been diagnosed with mental health conditions. Our clients include those who have a forensic history and those who may be coming into contact with mental health services for the first time via Early Intervention Services.

We offer step-down supported accommodation and continue to support individuals as they move through our service into lower-support accommodation and onto independent living within the community.

As the Service Manager you will have responsibility for all aspects of managing the service efficiently and effectively. You will give overall leadership, direction and guidance to a team of 10 staff as well as volunteers to enable the provision and development of high-quality services in line with the Social Interest Group’s Mission, Values and Strategy.

You will have experience of managing and motivating staff, holding them accountable whilst ensuring they are equipped with the skills and support to thrive. You will have the resilience to address challenges and the strategic vision to maximise the effectiveness of the resources at your disposal.

You will maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your team and adopted by frontline staff when supporting service users.

You will be responsible for contract compliance, supporting your team to ensure they meet or exceed contract performance targets and achieve positive outcomes for their service users. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion, taking swift action to address any areas of underperformance. You may also be required to contribute to reports to Penrose’s Board of Trustees. The role requires some experience of designing or delivering improvement plans and creating a wider culture of continuous improvement.

Knowledge of mental health, excellent communication skills and being able to develop strong working relationships with your team, commissioners and other key stakeholders will be vital to the role. You will have some interest in both policy and business development, working with the Head of Services to identify and secure new sources of income. An understanding of budgeting and financial reporting will be helpful as you ensure your service is delivered within budget.

You will have a passion for Service User Involvement, enabling and empowering our clients to meaningfully input to the design and delivery of the service. You will possess a belief that everyone can turn their life around regardless of past or present circumstances. You will have an ability to motivate and inspire, and a keen eye for detail.

Although the role will predominantly work normal office hours, some flexibility to cover evening and weekend shifts will be required.

What we offer in return

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

Penrose is looking for a talented and passionate individual to coordinate and deliver a comprehensive programme of activities supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime. A critical component of a new pan-London service, this role will be the designated lead for partnering with local agencies and support services, and ensuring that each site is able to offer a fulfilling range of meaningful interventions and that our residents are involved in all stages of the process.

The Collaboration and Activities Coordinator will also be the lead for ensuring a smooth transition from our supported accommodation into independent living, by ensuring that every resident is equipped with tools and a package of local support services at the point of move-on.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will provide supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move-on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for an experienced individual with the motivation and commitment to coordinate, design and facilitate a suite of activities supporting residents within an enabling environment.

Main Duties:

· Designing, coordinating and facilitating a programme of activities and interventions for OPD residents across 3 sites

· Liaising with local and pan-London partner agencies to ensure each site offers a holistic package of interventions

· Provide transitional support for each resident as they move on into independent accommodation, equipping them with tools and a package of local support contacts

· To deliver training to staff (and residents as appropriate) to enable and empower them to deliver activities as required

· To be creative in involving the service users and ensuring they remain at the centre of the discussion and make choices and decisions.

· To work with the team of Engagement workers and support service users to achieve their goals, in line with their support plan.

· To liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.

· Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes

· Facilitate and or support group sessions

· Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.

· To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.

· Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.

· Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.

· To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.

· Ensure Service Users receive a high quality and responsive service.

· Promote and encourage best practice in HSE.

Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

You will have an ability to build rapport, motivate and inspire, and a keen eye for detail.

To apply we require your CV along with Supporting Statement (no more than 2 sides of A4) detailing how your knowledge and experience meets the requirements of the job description (this can be found on the attached Job Description) or completion of an application form. Please then send by the closing date.

Why work for us?

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance