Roles/Responsibilities:

• Supporting individuals with tenancy sustainment issues
• Dealing with issues involving housing, benefits, welfare rights, personal finance, life skills and the promotion of personal independence
• To act as Keyworker for a number of service users, you will hold a case load that you will be responsible for completing and reviewing risk assessments and support plans.
• Completing key working sessions with service users to coordinate their support packages including referring into appropriate statutory and voluntary services.
• Handling matters relating to the tenancy (e.g. Housing Benefit advice, anti-social behaviour, arrears advice etc) and to actively involve the Resettlement officer and Hostel Services Manager
• To keep tenant records ensuring these are kept safe and confidential up to date and in accordance with the Data Protection Legislation
• Working effectively as part of the resettlement team & regular case reports to your manager
• Assessing individual tenants support needs and to liaise with statutory and non-statutory/voluntary agencies, where appropriate, to negotiate and agree their participation in supporting the individual
• Maintaining records of all supported tenancies in the case load and to liaise with appropriate management

Essential:

• Full-Driving License with access to own car
• Relevant experience of working in a social housing, statutory or voluntary sector environment in a similar or related role
• Experience of working with the benefit and welfare system
• Posses higher level of education relevant training/ experience and may have a relevant professional qualification (e.g. CIH)
• Excellent Admin/IT skills

The applicant must complete an enhanced DBS check before taking up the role

Required license or certification:

• Driving License

Job Type: Part-time (20 hrs per week)

Due to an internal promotion, we are excited to be recruiting another Programme Officer to build on the great work the charity is doing and to help us achieve more. Right to Succeed is all about bringing the community together to transform outcomes for children. Why? Because we believe every child deserves the right to succeed, no matter where they live.

We are seeking a highly motivated individual with excellent organisational and people skills who will be the reliable, positive, “go-to” person for a number of our programme teams. The successful candidate will play a pivotal role in supporting our high quality local and national Programme Delivery. This role provides an exciting opportunity to be part of an ambitious, passionate team committed to overcoming inequity and improving outcomes for children and young people.

We are keen to encourage applications from those with lived experience of overcoming one or more of the issues our programmes seek to address, as we understand the extra value that this brings to our programme delivery.

The succesful candidate will play an integral role in supporting staff across multiple programmes with a core focus on ensuring the programmes have the administrative support to enable them to effectively deliver high quality programmes that deliver maximum impact within their respective areas. 

The core objectives of the role include, but are not limited to: 

1. Supporting high quality programme delivery 

2. Supporting strategic and operational relationships 

3. Robust programme administration

4. Supporting programme related external and internal communications activity

The role will initially be a 12-month fixed term contract, but will ideally be extended/become permanent subject to funding.

Please note, due to Covid-19s, we will be carrying out interviews by video-call and the successful candidate will initially be required to work from home (home working equipment provided). 

Become’s services support young people in care and young care leavers to achieve their full potential, empowering them to take an active role in the key decisions and processes that impact them. Young people’s voices, opinions and needs are at the heart of our work. We take a holistic, young people led approach in our work, providing tailored advice, information and support. 

At present, Become’s Care Advice Service is primarily delivered over the phone, by email and in group and 1:1 settings through video and in the community. Common queries include issues around placements, accommodation for care leavers, education (particularly higher education), finance and contact. We deliver workshops on rights and entitlements to professionals working with young people in and from care and we also receive queries from carers, social workers, personal advisors and other professionals calling on behalf of a child or young person.

This post will be the first point of call for young people and professionals getting in touch with the service.  We are increasingly moving into digital delivery methods and would encourage candidates with experience of digital delivery to apply.

This is an exciting time to be joining Become with as we embark on delivering an ambitious 5-year strategy.We are looking for an experienced and enthusiastic professional, with the skill, energy and passion for delivery excellent quality services supporting children in care and young care leavers.

Purpose of role:

To improve the lives and outcomes of children and young people in and from care by providing them with a high-quality advice and support service focusing on rights and entitlements, emotional support and wellbeing.

To work as part of a team to deliver, and help develop, Become’s offer of programmes and services to children and young people. 

Main responsibilities:

• To provide children and young people, and professionals working with them, prompt, high quality, accurate advice and emotional support across a range of platforms including over phone, social media, email/text and live chat on a range of issues arising from being in care or a care leaver.
• To deliver group workshops to children in care or care leavers that inform them about their rights and entitlements, emotional and social wellbeing both face to face, through outreach and community links and on online video conferencing platforms (currently exclusively online).
• To hold a caseload of young people with ongoing and higher support needs.
• To build constructive relationships with a range of appropriate agencies and services across local authority, education and community settings to develop and strengthen referral pathways.
• To take a holistic, youth centred approach to providing advice, guidance and support.
• To work with the Policy, Campaigns and Communications team to promote the service and identify themes and trends arising from your work to help inform our policy and campaigning work.
• To utilise monitoring and evaluation tools to record progress and outcomes, carrying out pre- and post- assessment, demonstrating impact of services for young people. 
• To promote Become’s programmes of support in a range of education and community settings and recruit new looked-after children and care leavers to participate.
• To appropriately address safeguarding concerns according to Become’s Safeguarding Policy
• To record case notes and keep the database system up to date with relevant information in line with Becomes quality standards.
• To take part in supervision, team meetings and contribute positively to the wider team.
• To work closely with the Senior Advice & Support Officer to ensure that advice and information provided follows Becomes policies, procedures and framework.
• To support in the development and delivery of Become’s training packages, including supporting care-experienced young people to co-design and deliver 
• To undertake any other reasonable duties as required by management.

PERSON SPECIFICATION

· At least two years’ experience of successful direct work with young people. This may be in advice and guidance, youth work, participation, educational or similar setting

· Detailed, up-to-date knowledge of relevant legislation and local authority practice in relation to children in care and young care leavers

· Excellent knowledge of the key issues relating to children in care and young care leavers – including housing

· Experience advocating on behalf of young people and ability to respond appropriately and sensitively to requests for help

· Experience providing advice and guidance over the phone, email and text

· Ability to build rapport with young people and professionals

· Ability to communicate complex concepts in an accessible manner to children and young people

· Ability to write clear concise case recordings and responses to professionals and young people

· Experience of case work, supporting vulnerable young people with various needs including mental health

· Experience of planning and delivering group work and training

· Excellent organisation, time management and self-administration

· Excellent IT skills, proficient in the use of Office365, Microsoft Office, database systems and online service delivery

· A thorough understanding of safeguarding children and vulnerable adults

· Commitment to the vision, mission and values of the charity and passion about improving the lives of looked after children and young people.

· A qualification or degree applicable to work with advice and guidance work with young people or advice and guidance (e.g. youth work, teaching, youth coaching, advice & guidance etc.)

This is an exciting opportunity for a dynamic and enthusiastic programme officer to join our friendly team to support projects globally, focusing on social and economic policy challenges!

Position: Programme Officer

Reporting to: Senior Programmes Manager

Location: Orpington, Greater London

Contract Type: Permanent and full-time

Salary: £23,000 to £25,000 per annum

Purpose

The Programme Officer will be part of our growing Programme Management and Administration Team. You will be responsible for providing day-to-day project administrative support for projects within our UK office

Main Responsibilities and Duties

The responsibilities of the Programme Officer will cover all aspects of project administration, including contracting, financial and logistical processes, with responsibilities growing as his/her capacity develops:

Project Administration

• Supporting implementation of individual projects to help ensure timely delivery of high-quality project deliverables
• Lead on project tracking, including on team input days, deliverable deadlines, invoicing schedules, finances, etc.
• Maintaining and updating project folders and management documents, spreadsheets and databases, ensuring that all relevant information is saved in a clear and accessible manner;
• Contributing to the improvement of project management processes, policies and procedures;
• Assisting with training staff and consultants on project management policies and procedures;
• Reviewing, drafting and managing client and consultant contracts;
• Communicating and building strong relationships with consultants and clients;
• Supporting Programme Managers in ensuring the development and implementation of systems for project management and other tasks as required.

Project and Finance Management

• Financial support of projects to ensure that spending is in line with contracts while managing any variances;
• Monitoring and ensuring compliance with the client contract and invoicing schedule;
• Reviewing consultant and staff invoices and expense claims;
• Preparing and raising client invoices promptly;
• Keeping project-related financial documentation up to date.

Logistics

• Planning and coordinating project field missions with staff and consultants;
• Identifying services required for field missions and adhering to agreed budgets;
• Facilitating travel arrangements for staff and consultants, e.g. accommodation, visas and flights.

Terms of Employment and Benefits

Recruitment will be at the junior level and is a permanent and full-time post. Along with basic salary, the successful candidate would receive an attractive package of the following:

· Fulfilling work - work directly with end-users in some of the world’s most underserved communities.

• Flexible work - Development Pathways offers employees flexible work hours and remote work options.
• Generous time off - recharge with 30-holiday entitlement plus standard bank holidays.
• Travel the World- we are committed to seeing our work in action, all around the world up to 4 weeks in a year.
• Excellent health  and well-being provision – access to the company private health care scheme (after the satisfactory completion of the probationary period, pension scheme and Employee Assistance Programme.
• Commitment to professional development opportunities - we encourage our staff to participate in professional learning and development.
• Provision of a company laptop and working at home benefit.

Person Specification

Required:

• A university degree or project management experience;
• Excellent organisational skills with the capacity to work with minimal supervision; 
• Time management skills, with the ability to work under pressure, manage own workload and prioritise tasks;
• Excellent interpersonal skills, with the ability to communicate appropriately and professionally with people at all levels and from diverse backgrounds;
• A high-level of attention to detail;
• Technologically knowledgeable and comfortable with Microsoft Office programmes;
• Professional fluency in written and spoken English; 
• Excellent numeracy skills and proficiency with excel;
• A commitment to social justice, gender equality and women’s empowerment.

Desirable

• A university degree in a relevant area, e.g. international development or international relations or project management;
• Previous experience in project management;
• A Master’s degree;
• Proficiency in another language.
• PRINCE2 or equivalent qualification.

How to apply

We invite interested candidates to please send:

• Your CV and cover letter explaining why you would be a good fit for the post of Programme Officer and how you meet the above criteria.
• Applicants must have the right to live and work in the UK.
• Applications will be reviewed on a rolling basis and we retain the right to close this role without notice.
• Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.
• Closing date for this post will be 26th July 2020.

Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, colour, religion, age, sex, sexual orientation, gender identify, national origin, family or parental status, or disability status.

Trusts Officer
Location: New King Street, Bath
Contract: Permanent 
Hours: Part time - 22.5 hours per week
Salary: £23,000.00 - £25,000.00 pro rata (depending on experience)
Closing Date: Sunday 19 July '20 (12 noon).

Julian House is a well respected charity, providing support to some of the most marginalised members of society, particularly in the areas of homelessness, domestic abuse and criminal justice.  Its projects are located across the South West.

Underpinning its success has been a strong track record of support from key stakeholders and the wider community, including grant making trusts.  This support has allowed the development of new services, important project work and the maintenance of core services.  Not just changing lives, often saving lives.

This is a new role within Julian House fundraising team, providing support to the Senior Trusts Fundraiser - researching funding opportunities, reporting back to funders on their support and evidencing unmet need.  Providing case studies is another key element of the role - involving project visits and close collaboration with a range of colleagues. 

Please see the attached job description and person specification for a full outline of the role and responsibilities. 

As an employee, you will receive an excellent benefits package which includes:

• Cash health care plan 
• Up to 27 days annual leave (depending on length of service) 
• Employer pension contribution (up to 6% of your gross salary) 
• Employee Assistance Programme
• Staff Award Scheme 
• 20% Discount at Julian House Shops and Bike Workshops 

Julian House has a supportive culture, providing regular supervision and line management alongside externally facilitated reflective practice which enables staff to look after their own health and well-being whilst giving their best in their roles. 
 
To Apply: 
 
Please apply by completing an online application form outlining why you would fit the role, via our jobs page on our Julian House website.

Closing date: Sunday 19 July '20 (12 noon).

Interview date: interviews will be taking place on Wednesday 29 July '20.

Do you want to advance social justice and human rights with your analytical skills and your expertise on South Asia? We are seeking a Program Officer based in London to manage grant-making and advocacy efforts and campaigns from start to finish and play an advisory role regarding advocacy matters in pursuit of the Program’s strategic goals and objectives and, more broadly, the Open Society Foundations.

The Open Society Foundations work to build vibrant and inclusive democracies whose governments are accountable and open to the participation of all people. We are active in more than 120 countries, making us the world’s largest private funder of independent groups working for justice, democratic governance, and human rights.

The Asia Pacific Regional Office - South Asia Program works with local, regional, and international partners to enhance governance and equity in economic practice, support civic engagement and participation in challenging environments, and strengthen regional platforms for human rights.

As a Program Officer at Open Society, you will:

• Provide a strategic vision for innovative program development in South Asia, and develop advocacy as a new and integral component of the Program’s work, supporting the integration of advocacy into grant making;
• Supervise, with considerable autonomy, the advocacy, grant making, and operational strategies in South Asia; this includes negotiating and managing grants, projects, project budgets, and contracts with diverse organizations/individuals;
• Serve as programmatic focal point on advocacy efforts with focus on a bottom-up advocacy structure, working with program staff and manager to identify advocacy activities, priorities, and opportunities;
• Develop APRO South Asia Program’s staff advocacy capacity and support integration of advocacy into grant making; Build greater solidarity and partnerships through joint advocacy with a select number of grantees, and cultivate unlikely allies, new alliances, and common cause in advocacy across issues;
• Prepare and deliver concise, targeted written reports and presentations for diverse groups, including peers, internal boards and external audiences;
• Represent APRO in internal and external meetings.

What we are looking for:

• Work experience in, and nuanced understanding of, at least one field related to human rights, justice, or governance in South Asia;
• Experience developing advocacy efforts connected to broader public campaigning and constituency mobilization, within a campaigning framework, and experience doing high-level advocacy;
• Capacity to conceptualize advocacy in inter-cultural, local contexts beyond the “usual places” where advocacy has traditionally been conducted;
• Excellent written and oral English skills;
• Fluency in at least one of the major South Asian languages;
• Ability to work efficiently to meet tight deadlines in a fast-paced environment, and ability to adapt to shifting priorities;
• Willingness to travel frequently, both domestically and internationally.

Desirable (but not required):

• Experience of working on core open society issues in one or more countries of Afghanistan, Bangladesh, Nepal and/or Pakistan is desirable;
• Language fluency in one or more of Bengali (Bangla), Dari, Nepali, Pashto, Punjabi and/or Urdu is desirable.

For further information and to apply, please visit our website via the apply button.

Closing date: 7 July 2020.

We aim to build an inclusive workforce that is reflective of the populations we support, and actively seek applications from those who are marginalized and underrepresented. We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.

Do you want to support pet owners who are homeless or in housing crisis?

We are recruiting for a new position which will involve working with colleagues within the homeless and housing (voluntary and statutory), animal welfare and veterinary sectors across Scotland to develop and deliver a targeted regional strategy that will increase accommodation and support options for homeless pet owners and help homelessness services to become pet friendly. 

This 12-month fixed term unique post is funded by Dogs Trust and the Simon Community to make a difference to the lives of homeless dog owners and their pets across Scotland.  As experts in their sectors, these charities have come together with the aim of increasing accommodation and support options for homeless dog owners, by supporting voluntary and statutory homelessness services across Scotland.  This post is managed and delivered by Dogs Trust, but the post-holder will be expected to work closely with our Simon Community colleagues and other key established contacts in Scotland. 

The bases for this project are Glasgow, Edinburgh and Perth and will require the post-holder to be flexible and ‘hot-desk’ across Dogs Trust and Simon Community offices in these areas. 

The role is 35 hours per week, Mon to Fri, 9am to 5pm (with a requirement to undertake occasional out of hours working; such as attending events and meetings during the evenings or weekends).

Access to a vehicle for work purposes and the willingness to travel across Scotland as needed is essential. This may also include occasional overnight stays. 

Please note - a criminal records check through Disclosure Scotland will be required for this role.

For more information and to apply for this role, please visit our website.

Recruiting a Housing Officer to join our Homelessness and Complex Needs and Mental Health combined Service in Westminster!

GBP 25,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hopkinson House provides support to 63 individuals and is split over four floors. The ground and first floor contain 27 self-contained flats for customers with mental health issues as their primary support need. Between floors two and three there are 32 bed spaces in shared accommodation and four self contained flats on the third floor for customers referred through the Rough Sleeping Pathway. The service delivers a range of support interventions for people with physical or mental health needs and those who require support related to rough sleeping, trauma, substance use and offending. The service has adopted innovative working practices and provides increasingly positive outcomes utilising strength based approaches. Support is integrated across hostel and step down accommodation services within the building or community to promote independence and aspiration to achieve positive life changes. Patience, flexibility and an unquenchable can-do attitude are all a must in a successful candidate.

Job Overview:

Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:
- Be responsible for establishing new customers on the rent system and removing former customers;
- Ensure Housing Benefit correspondence is processed and monitoring Housing Benefit payments;
- Requesting rent adjustments and repayment of housing benefit over-payments;
- Advise customers of most appropriate payment method for their current rent and/or arrears including third party deductions and issue rent cards;
- Respond the customer queries and ensure they are informed of their housing benefit status;
- Issue arrears warning letters, recording action on the rent system, informing support staff prior to action being taken;
- Monitor the rent on a weekly basis and inform the Income Officer of any formal action required;
- Produce and post all rent increase letters and rent statements quarterly, with arrears letters and when requested by customers;
- Maintain spreadsheets associated with rent payments, housing benefit and legal action;
- Manage customer breaches of occupancy agreement issuing warning letters in conjunction with the support staff and advising the Neighbourhood Team when formal action is required

Key Responsibilities:

- Undertake health and safety checks to include regular testing, inspections and assessments in accordance with Look Ahead' Health & Safety procedures.
- Monitor operating systems and equipment within the building
- Ensure cleaning, gardening and rubbish clearance, etc;
- Conduct void inspections and monitor maintenance requests to ensure response times are met;- Co-ordinate furniture requests, recharge forms and key management;
- Carry out and record health and safety checks ensuring any action is undertaken in conjunction with the Fire safety Officer and support staff
- Deal with abandoned properties and unauthorised occupants;
- Manage low level ASB being first point of contact with neighbours and the local community communicating with the safer neighbourhood teams;
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements;
- Maintain records as required at the project under the direction of the contract Manager;
- Participate in team meetings 1:1 meetings with the manager and undertake any training required for the post; and
- Undertake any other tasks or special projects as needed deliver the housing management service in Hopkinson House complex needs service.
- Provide specific advice to support workers and customers to make back-dated claims for housing benefit and appeal over-payment deductions.
- Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions, the Job Centre and local debt advice agencies.
- Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Housing Officer (Part Time)
London, N2

About Us

Since the 15th Century, The Finchley Charities has been providing support and housing for people in the LB Barnet. We provide good quality Sheltered Housing across three sites, relief in need grants and Fuel Land allotments.

We are now looking for a Housing Officer to join us on a part time basis working across our three sites in Finchley.

Your Benefits

- Salary of £26,000 p.a. (FTE) (£15,600 for 21 hours per week), reviewed annually
- Health scheme
- 23 days’ annual leave (pro rata)
- Contributory Pension Scheme
- Flexible working

Joining The Finchley Charities, you will discover a deep and rich history of generosity and giving, dating back to 1488 when we received our first gift of land. Fast forward more than 500 years and we are now a forward thinking organisation, providing good quality accommodation and services to older people.

Throughout our history we have continually evolved to ensure that we meet the changing need of current and future beneficiaries.

So, if you have good housing administration experience gained within a local authority or housing association setting, and eager to make a real difference to the lives of older people, we’re waiting to hear from you.

Your Role

Reporting to the Housing Services Manager, as a Housing Officer, you will be tasked with delivering an effective customer-focused responsive housing management service, ensuring organisational and resident needs are met. Whilst co-ordinating and scheduling our housing services’ functions, you will also organise meetings with stakeholders, contractors, residents and potential residents, planning and rescheduling all necessary activities.

Additionally, you will deliver on agreed performance outcomes and objectives to ensure that our organisational targets are met and our standards are maintained.

About You

To be considered as a Housing Officer, you will need:

- At least two years’ housing management experience working for a local authority or housing association
- Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policies and procedures and their application
- An understanding of the legal framework and regulatory context in which The Finchley Charities operates and the role of local authorities and Registered Providers in providing housing services
- Experience and/or knowledge of the issues facing older people living in sheltered housing
- Working knowledge of housing legislation, including tenancy enforcement, debt recovery, and anti-social behaviour
- Working knowledge of welfare benefits, especially Housing Benefit
- To be proficient in the use of Microsoft Office packages, such as Word, Excel and Outlook, and the ability to use a database
- Good administration skills
- At a minimum, A-levels or equivalent, ideally a degree

Please note, this is a part time role working 21 hours per week.

Webrecruit and The Finchley Charities are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Housing Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Do you have a passion for working with people and helping to end homelessness? If so, Elmbridge Rentstart is the workplace for you! An exciting opportunity is available to join our fantastic support team in Elmbridge to work towards ending the cycle of homelessness in our borough.

Elmbridge Rentstart is a homelessness charity based in Walton on Thames. Our aim is to house and then support people who are homeless or vulnerably housed. The majority of our clients are supported into the private rented sector.

We are currently working in Elmbridge and Runnymede boroughs and each year we provide advice to around 400 people and go on to house and support circa 180 people (support is given for as long as each client requires it). Most of our clients cannot access private rented accommodation without our help.

What does the Senior Tenancy Sustainment and Homelessness Prevention Officer role involve?

The support team provide a front-line response to the prevention of homelessness for those people who may be experiencing housing difficulties or crisis. Our aim is to prevent homelessness, reduce the number of people in temporary accommodation and ensure that all clients have access to suitable, affordable accommodation.

We are looking for a highly motivated and determined individual who has proven experience working with people who are homeless or at risk of homelessness. This includes hard to reach groups and/or those with complex needs.

In this role, you will work with clients to navigate them through their own personalised pathways with the aim of reaching independence, focussing on their aims and ambitions, and assist in developing plans to achieve them. This includes interviewing clients who are referred to Elmbridge Rentstart, assessing their suitability for housing and support, providing pre-tenancy training and support once housed, giving assistance to gain employment, and where appropriate creating referrals to supporting agencies. The main purpose of this role is to provide training and support to clients as they prepare to become tenants and the continued support they may need once they are housed.

This role requires a committed, resilient and flexible individual who can contribute to delivering the team’s range of functions including the ability to provide real opportunities to people in need of help to access the services they require. This role can be demanding but is equally rewarding.

The ideal person for the Senior Tenancy Sustainment and Homelessness Prevention Officer role:

Previous experience working with the homeless and vulnerable adults within a similar environment is a must.

• A thorough understanding of issues faced by the homeless and relevant support and referral pathways.
• Experience of supporting high risk and complex clients using targeted services
• Ability to interview and assess clients to identify prevention options while working together with benefits agencies, local authority services and housing providers
• Extensive knowledge of the benefits system
• A proven track record in excellent customer service and in obtaining successful outcomes for clients
• An excellent understanding of the issues surrounding homelessness and its prevention
• In-depth experience of housing or tenancy support to assist the clients to move towards independence
• Excellent problem-solver, with the ability to meet deadlines
• Accurate statistical record keeping in order to produce reports for funders within deadlines
• Ability to interface with the Property Team to produce property-related documentation, conduct check ins/outs and assist in the process of housing clients
• Build and maintain excellent relationships with relevant agencies
• Experience and knowledge of the private rented sector
• Ability to work alone as well as part of a team.
• Proven track record of maintaining effective working relationships with colleagues, clients, the community, and other external providers.
• Discretion, client confidentiality and safeguarding are of utmost importance to you.
• Experience and confidence in dealing with challenging behaviour and resistance in others is needed.
• Good administration, numeracy and IT skills required.
• Excellent communication and report writing skills required.
• An enhanced DBS check will be required.

In return you will receive…

Salary of £25,000 -£26,000

20 days holiday + bank holidays (increasing with length of service)

To apply for this role, please submit an up-to-date CV and a cover letter stating your relevant experience and interest in the role.

Not open to agencies.

Based in the Policy and Strategic Commissioning Directorate, the Housing First Operational Lead will take primary responsibility for the high standard of operational management and service delivery of the Housing First services across the Liverpool City Region, ensuring excellent standards of service delivery and driving continuous change Applicants will have direct experience of successfully leading the delivery of large complex programmes and be adept at building effective relationships with multiple stakeholder groups.

Central government has allocated £7.7 million to the Liverpool City Region to help tackle homelessness. The Housing First pilot will be delivered in conjunction with existing programmes throughout the city region and will help complement steps already being taken by councils and their partners. It will allow the testing of the Housing First models at a scale that could make a significant difference in providing support to homelessness people.

Housing First is an internationally evidence-based approach, which uses independent, stable housing as a platform to enable individuals to begin recovery and move away from homelessness.

Through the provision of intensive, flexible and person-centred support, people are supported to maintain and flourish in their home. Unlike other supported housing models, individuals do not need to provide they are ready for independent housing, or progress through a series of accommodation and treatment services. There are no conditions placed on them, other than a willingness to maintain a tenancy agreement, and Housing First is designed to provide long-term, open-ended support for their on-going needs.

This is a fantastic opportunity to lead operational delivery in Housing First across the Liverpool City Region and to truly make a difference to the lives of Liverpool City Region residents.

Interviews will take place Thursday 16th July 2020

This information can be provided in alternative formats on request

RESPONSIBILITIES

1. PA to the CEO (50%)

• Support the CEO in diary management and correspondence, coordinating across multiple offices and time zones

• Meeting arrangements and support for the CEO, including scheduling, invitations, time zones, catering, AV needs, conference and videoconference calls and on-the-day assistance

• Meeting arrangements and support for the National Committee and senior management, including scheduling, invitations, minute taking, preparation of materials, catering and on-the-day assistance

• All CEO travel arrangements, including flights, hotels, cars, and visa support

• Maintain and submit all CEO expense reports

2. Office administration (40%)

• Field incoming enquiries by telephone, post and email, to relevant staff and correspond as necessary

• Manage the “front office” email account and general email queries to AKF’s generic address

• Establish effective and excellent relationships as the 'face' of AKF (UK). This includes greeting and receiving guests, as well as interacting with high-level officials at other AKDN agencies or external organisations and coordinating travel visa letters

• Provide support to the HR manager on the management of the HR leave and sickness system (e-days).

• Support AKF(UK) events, facilitate and support hosting of meetings and events for partners, including travel, visas, accommodation, and catering; may require some out of office duties in support at events

• Arranging on-boarding and induction of new staff, including logistical arrangements (setting up phone, email, mobile, laptop, etc)

• Work with the Head of Finance and Operations to ensure office suppliers are annually evaluated, this includes sourcing new suppliers when necessary

• Collect and maintain a detailed inventory of office equipment and supplies; research price and service options and purchase as directed

• Work with the Head of Finance and Operations to manage GDPR data lists and data requests

3. IT administration and coordination (5%)

• Act as an IT focal point for the unit, liaising with internal IT support as necessary to trouble-shoot issues and order equipment

• Set up new employees with allocated and functioning IT toolkit in a timely fashion and similarly the exit handover of the same leaving employees

• Work with IT services to ensure that all software is updated and maintained on individual’s computer and hardware on a regular basis (e.g. regular back up of all system software and protocols, including latest updates of virus software)

• Collect and maintain a detailed inventory of all IT equipment (mobile phones, laptops, desktops etc)

4. Health, safety, security and environment (5%)

• Act as the Health and Safety Officer and Fire Marshal for AKF (UK)

• Represent AKF (UK) at all Aga Khan Centre Health and Safety meetings

• Help the HR Manager to ensure that employee health and safety and workstation tests are up to date

• Assist with compliance with the wider AKF security policies and procedures

• Act as the AKF (UK) First Aider including obtaining annual certification

• Create and cultivate an office culture that contributes to the happiness and well-being of all employees, including arranging birthday celebrations, celebrating unit milestones, arranging quarterly and year-end activities, and creating a space and place employees enjoy working in and feel positive about

REQUIREMENTS

Must have right to work in the UK

Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role

1 Qualifications

• Educated to undergraduate degree desirable

• Qualified First Aider desirable

2 Skills

• Highly organised with strong logistical skills and proven consistent attention to detail

• Strong interpersonal skills, tact, patience and ability to work in a cross-institutional, multicultural environment dealing with senior and high-level officials/persons and VIPs

• Excellent written communication and presentation skills and ability to draft and write effective copy and present to a range of audiences from senior-level to partners and suppliers

• Comfortable working independently and under minimal supervision but also forming an essential component of a team

Strong operational and IT skills as well as an openness to learning new software and tools

3 Knowledge

• Knowledge of Microsoft Office Suite and databases, Apple OSX and iOS.

• Keen interest in international development and improving knowledge of these issues will be a distinct advantage

4 Experience

• Strong experience of PA work for senior management

• Proven experience of office administration

• Proven experience of multi time zone coordination

• Proven ability to multitask in a busy, open-plan office environment; ability to work under pressure, juggling various requests and deadlines

• Proven ability to deliver a consistently high level of accuracy in preparing and entering information

• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios when planning calls, meetings, or business trips, and to address them proactively.

Age UK Kensington and Chelsea is seeking experienced care assistants who are available for weekend work, as well as those who are looking for regular weekday work. You will be joining our dedicated At Home Services team who provide a range of support services for adults who are either 55 years and over, or who have physical and learning difficulties. This support may include personal care, respite care, post hospital discharge care and light housework. Please see the Job Description for more detail.

Our aim is to support our service users to stay as independent as possible in their homes, by providing a personalised service to meet their needs. If you are passionate about providing person-centred care and looking for a rewarding role where you will make a real difference to the lives of the people you support, then we would love to hear from you!

Candidates for this role should have a minimum of six months experience and be able to demonstrate that they share our values. Training will be provided.

Age UK K&C are proud to be an accredited Living Wage employer, committed to paying our employees a fair wage that reflects the real cost of living.

Contract and Salary: £10.75 per hour on a zero hours contract.

Benefits of joining our team:

• Free DBS
• Ongoing training 
• Company smartphone
• Stakeholder pension
• Free employee assistance programme

Please send completed applications (or CV and cover letter) to At Home Service, Age UK Kensington & Chelsea, 1 Thorpe Close, London W10 5XL 

Are you passionate about making a lasting difference to the lives of vulnerable adults?

About the role

Somewhere Safe to Stay (SSTS) is a new initiative being set up in response to the government’s National Rough Sleeping Strategy and aims to prevent people from sleeping rough. For Oxford, the SSTS service is based in a purpose developed building that will host a range of multi-agency services all aimed at tackling rough sleeping in the city.

The SSTS service focuses on helping people who are at imminent risk of sleeping. Our challenge is to quickly help avoid rough sleeping or off of the streets quickly and, through our assessment hubs, help them find alternative accommodation so they can avoid the dangers of rough sleeping.

Your focus will be on carrying out comprehensive assessments for those at imminent risk of rough sleeping and quickly helping to reconnect them with supported networks in their home area or where they have a proven link.  We’ll also rely on you to provide each client with personalised case management support and turn their assessment into a practical action plan that fully involves them.

What we’re looking for

Ideally, you’ll have experience of working with vulnerable people or an understanding of the needs of street homeless people.

However, what’s more important is your systematic; yet at the same time flexible approach and ability to work collaboratively with others. Strong communication, influencing and reasoning skills are also key, as is a flair for solving problems. Other qualities include knowing how to network and build effective relationships with people at every level.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

For this role staff can claim an additional 20% pay premium for unsocial hours worked as part of a day shift after 8pm or before 8am Monday to Friday as well as for all hours during day shifts worked on Saturday and Sunday.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 21 July 2020

Interview and assessments on: TBC, via video call

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.