Accommodation Officer Jobs in Liverpool, Merseyside
The Ripple Pond is a charity that supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans. Many of these individuals and family members are hard to reach and often isolated.
Your role will be to ensure that more and more of the military community, professionals and other interested parties know who we are and how to access our support.
You will also help to organise our exciting programme of online talks and activities for our Members (service-users) to help ensure they are well-informed, involved and feel part of a supportive community. Making sure that Members are always involved in generating ideas and production.
We are looking for someone who is dynamic and determined, but you also need to be invested in our mission as a charity and care about people.
This role is about;
• working with a wide range of groups and individuals to help raise awareness of the charity and to create opportunities to identify new Members (service users);
• being responsible for networking, identifying, and establishing partnerships with key individuals and organisations and nurturing existing relationships;
• developing and rolling out strategies to engage with hard-to-reach and isolated military carers and families;
• coordinating a range of activities (mainly online) to deliver information to Members, potential Members, referrers, and other stakeholders. These will include online talks from staff, Members and other “subject matter experts”; and
• helping to ensure the charity continues to understand the developing needs of its Members.
Although the role is home-based, you will not be working in isolation; you will be supported by the managers and workforce.
All our staff are home-based, and we maintain a strong caring culture of teamwork, mutual support and promoting wellbeing at work.
You may be exposed to traumatic narratives from our Membership, for many this is a reality in their lives. We do provide an extensive framework of clinical and managerial support but you do need to be an emotionally and psychologically resilient individual.
The selection process:
• Applications close: Sunday 19th May 2024
• Long-listing:
• Selection Task sent to Long-Listed candidates: Wednesday 22nd May
• Deadline for return of Selection Task: Sunday 29th May
• Short-Listing
• Online Interviews (via MS Teams): Friday 7th June
As you can see above, if you are shortlisted, you will be sent a selection task.
This task will involve you preparing a plan to engage with a hard-to-reach sector of the UK Military Communities. The identity of this community will be provided with the tasking briefing.
The Intention of engaging with this community will be to:
• Raise awareness of The Ripple Pond and its services with this community.
• Increase our understanding of this community’s needs.
• Increase the charity's Membership (service users) from this community.
We wish you luck in your application
The process:
• Applications close: Sunday 19th May 2024
• Long-listing:
• Selection Task sent to Long-Listed candidates: Wednesday 22nd May
• Deadline for return of Selection Task: Sunday 29th May
• Short-Listing
• Online Interviews (via MS Teams): Friday 7th June
Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Liverpool, North Wales, Stoke
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Salary: £43,665 per annum
Hours: 37.5 hours per week
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
As an Area Manager you will give leadership, direction and guidance to the staff of Medaille Trust to ensure the provision and development of a high quality service in line with the Trust’s Mission, Values and Strategy.
You will have a good understanding of the CQC framework relating to Modern Slavery and Human Trafficking. You will carry out quarterly assurance audits in all safe houses ensuring any appropriate action is taken where necessary.
You will line manage, induct, mentor, coach and support Service Managers. Additionally, you will ensure that any complaints, grievances and disciplinaries are investigated and responded to in an effective and timely manner in line with Medaille Policies.
Although the post is home based, the post holder will be expected to travel frequently to our safe houses within the South and London areas with some overnight stays.
You must have previous experience in a relevant sector or experience of working with adults that are vulnerable. Experience of managing staff, carrying out line management, supervision and appraisals is essential. Additionally, you must have experience of setting up Service User Engagement groups.
This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.
For full details and how to apply please visit our website and complete an application form.
Closing Date: Monday, 20 May at 10 A.M.
Interview Date : TBC
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
The client requests no contact from agencies or media sales.