Account Coordinator Jobs in Belfast

Status: Permanent, part time, annual contract

Location: Remote but must be able to travel to London for monthly in person meetings, conferences and exhibitions

Report To: TBEN Founder

Hours: Part- time; 3 - 4 days per week (16 hours per week)

Mondays – Fridays (but must be available to work  on Fridays)

Hours between: 9.00am – 5pm with some flexibility

Salary: £48,750 per annum Full time salary; £25.00 equivalent per hour /  £20,800 per annum based on 16 hours

Benefits: Pension;

Are you:

• Passionate about promoting diversity and inclusion particularly in economics and related fields?
• Enthusiastic about charity / non-profit space
• Interesting in making a positive change for the future and charity space
• Highly organised and able to manage multiple tasks and projects simultaneously

Would you:

• Like to work with a exciting movement who want to make change

Do you have:

• Proven experience in programme coordination, project management or volunteer management preferably within a non-profit or community orientated organisation
• Understand the non- profit space?
• Excellent communication skills
• Experience in event planning and management

You don’t need to:

• Have an academic background in economics to join in with our movement

We would love to hear from you.

The opportunity:

Despite there being many Black students who take economics into further education, economics is far from diverse. From senior positions at banks, to board memberships in think-tanks, Black people are under-represented across the field.  This lack of diversity can bring about implications pertinent to Black minority groups. From narrow perspectives to a lack of attention to minority interests; this lack of diversity can feed into decision making in industry, economic research and policy decisions.

Additionally, this lack of visibility (coupled with there being little to no initiatives at higher levels to address this), has meant that there exists no official platform to encourage and support aspiring/current Black professionals in economics and related fields.

We are looking for someone to support the programme coordination for The Black Economist Network (TBEN) and you will get stuck in from day one doing:

• Coordinating and managing the day-to-day activities of TBEN, including organising events, workshops, and webinars to foster networking, knowledge sharing, and community building.
• Supporting the development and implementation of TBEN's Universities Ambassador Programme, which aims to engage with universities and promote the network among students and academics.
• Collaborating with stakeholders, including universities, corporate partners, and other organisations, to establish strategic partnerships and drive joint initiatives to promote diversity within economics and related fields.
• Assisting in the planning, development, and execution of TBEN's communication strategy, including managing social media accounts, website content, newsletters, and promotional materials.
• Liaising with TBEN members, responding to enquiries, providing support, and ensuring a high level of member engagement and satisfaction.
• Coordinating and overseeing various projects, ensuring adherence to timelines, budgets, and quality standards.
• Collecting and analysing data to measure the impact of TBEN's activities and reporting on key performance indicators.
• Contributing to the continuous improvement of TBEN's processes, operations, and initiatives.
• Be willing to assist with other operational duties as and when required.

The Company:

The Black Economists Network (TBEN) is an organisation dedicated to providing a platform through which professionals and students of Black African and Caribbean descent in economics can connect, collaborate, share ideas and support each other. We also seek to challenge the lack of diversity within economics related fields by bringing together and raising the profile of black people in economics by working alongside other organisations on their diversity strategies.

If you have these essentials, we would love to hear from you:

• Proven experience in programme coordination, project management, volunteer management or a similar role, preferably within a non-profit or community-oriented organisation - essential
• Understanding of and passion for promoting diversity and inclusion, particularly in economics and related fields - essential
• Excellent organisational skills with the ability to manage multiple tasks and projects simultaneously - essential
• Strong interpersonal and communication skills, both written and verbal - essential
• Experience in event planning and management - desirable
• Demonstrate great customer service - essential
• IT literate ; Microsoft Office – essential
• GCSEs or equivalent, including Maths and English – essential
• Right to work in the UK - essential

We would love to hear from you. 

To apply, please send over your CV and covering email sharing:

• What attracts you to this role at The Black Economist Network
• An example of when you have demonstrated:
  • Proven project management experience or programme design work
  • An understanding of the non-profit space
  • Your experience of working with volunteers
  • Collaborating with other organisations delivering events / conferences
• Your current situation and availability to Karen May, HR Consultant 

Closing date: 15th December 2023

COMMUNITY PARTNERSHIP & NETWORK COORDINATOR – LONDON, SOUTHEAST & EAST

ABOUT TEMPO
Tempo Time Credits is a charity serving communities across the UK by engaging, encouraging and enabling volunteers. We provide the glue which binds local voluntary partnerships and community-based solutions.
Tempo Time Credits galvanises community organisations to drive positive change for themselves and be more resilient through more individuals and more diverse groups of people volunteering. The Time Credits model is based on a fundamental principle that Volunteer’s time is valuable and should be valued.

Tempo Time Credits are the thread that connects volunteers, third sector, services, and businesses together through our projects and Tempo Time Credit networks. We do this through a digital time credit system that recognises and rewards volunteers for the hours they give. Volunteers can then exchange these for activities and experiences – like cinema tickets, entry to visitor attractions or a swim or gym session.

Tempo’s culture is at our core and our staff team operate in line with our workplace values which are: -
• Everyone’s contribution – We encourage self-belief, mutual respect, and recognition.
• Ambition – We have a can-do attitude, are hopeful, resilient, and positive.
• Connection – Passionate people, teamwork and collaboration are key to our success.
• Creativity – We are curious and inventive; we encourage fun and imagination to achieve this.
• Resourcefulness – We learn together, share our expertise, and strive for efficiency.
• Integrity – We are authentic and honest. We take our commitments seriously and take accountability for delivery.

Being a key member of our team is fun, challenging, inspiring, engaging and it matters.

WHERE WE ARE TODAY
This is a challenging time for many community organisations, volunteers and recognition partners too – it’s also a time when our model and support is needed more than ever. Tempo has worked with: -
• 40 commissioned programmes.
• 1,500 charities.
• 15,000+ people currently volunteering.
• 1.25 million Tempo Time Credits earned to date.
• 750+ business venues offering reward and recognition opportunities.
• Developed the first national Time Credit network in the world.

Across the UK the recognition of Tempo Time Credits is growing, amongst parliaments, local authorities and corporates and our visibility is increasing through national press and support from key parliamentarians.

ABOUT THE ROLE
You will provide operational support to Tempo’s networks as required working closely with the Contract Manager. This entails close liaison with clients, account management of community organisations and local business partners, dealing efficiently and politely with queries, requests and issues as they arise and triaging to another team member where appropriate. 

You are proactive and passionate about communities and about creating positive, lasting change that builds on the skills and assets of all. You will be a natural communicator, able to mobilise and enthuse partners to join our national network of organisations seeking to make a lasting impact for individuals and communities. You will be well organised and comfortable working with a CRM, able to cultivate and manage a range of relationships across different sectors. You will be able to support organisations seeking to use Time Credits to effect organisational and social change.

Working alongside Tempo central support function you will design and run network and training events to ensure that Time Credits provide opportunities for people to both receive them in recognition of their time and encouragement for them to use Time Credits. You will manage relationships with our customers, ensuring that targets are met, and our impact is demonstrated. We are looking for someone who can travel into London regularly.

Key Responsibilities
Provide support to contract managers and programmes, including:
• Community development and mapping support as appropriate
• Administration & reporting
• Quarterly monitoring collection - support reporting as required
• Account management planning and activities for groups and services
• Managing pipelines
• Local social media and newsletters
• Attend key local meetings, events and conferences
• Sign up of local Recognition Partners and opportunities that supports the programme priorities
• Deliver local activities and training directly or through others to support the delivery of the local capability and capacity building plan
• Support organisations face to face providing advice and guidance on developing earn and spend opportunities for Time Credits
• Be creative in your approach to support large networks of groups across different geographical areas to maximise your time and ensure efficiencies
• Manage a team of local volunteers in each locality that provide on the ground support and add capacity in the local community
• Working with groups/organisations to overcome obstacles to implementing Time Credits
• Troubleshoot any concerns or issues identified by recognition partners
• Proactively support the network to develop and become sustainable through local events, trips and networking meetings
• Support innovation, learning & development across the network and within Tempo
• Evaluation coordination
• Locate and provide appropriate resources/assets
• Writing and sending agendas, minutes, etc.
In addition.
• To carry out health and safety responsibilities in accordance with the Health & Safety Responsibilities document.
• To undertake such other duties and responsibilities commensurate with the band, as may be reasonably required by Tempo, or as a mutually agreed development opportunity.
• Protecting Children and Vulnerable Adults is a core responsibility of all staff. Staff are expected to alert their line manager to any concerns they may have regarding the abuse or inappropriate treatment of a Child or Young Person, or Vulnerable adults.

Working at Tempo

We are proud to be an accredited living wage employer and offer pay over the statutory minimum for all our team members.  In addition, we offer a wide range of staff benefits including:

• 33 days holiday inclusive of bank holidays
• Contributory Pension Scheme (up to 5% ER contribution)
• Employee Assistance Programme available 24/7
• Family friendly policies
• Flexi-time Scheme (offering up to 13 days flexi leave each year)
• Wellbeing Centre offering the latest wellbeing articles, news and advice
• Cycle to Work Scheme
• Healthcare Cash Plan – claim back money on essential healthcare costs.
• Shopping Discounts – online and in-store at over 850 retailers from groceries to wellness products, travel and more
• SmartTech™ – get the latest tech at the best price and spread the payments over your salary, interest-free.
• Death in Service Grant – 1 year

How to Apply:

Please submit your current C.V. with a detailed cover letter telling us how you meet our competencies and why you want to work for Tempo Time Credits. Please also complete and attach our Equality and Diversity Information Form.

Please send your completed application by no later than Sunday 10th December 2023.

Live Music Programme Manager

Are you passionate about live music? Do you want to work within an arts setting in a role that offers home-based, flexible working?

We are looking for a Live Music Programme Manager to support the delivery of live music experiences, improving the health and wellbeing of children and adults through the healing power of live music.

Position: Live Music Programme Manager

Location: Remote

Hours: Part-time, 25 hours – working pattern to be agreed

Salary: £36,000 - £38,000 pro rata

Benefits: Excellent benefits package including 35 days per year (inclusive of bank holidays), Employer Pension contribution of 6%, Death in Service benefits, access to an Employee Assistance Programme and the opportunity for flexible working.

Closing Date: 22nd December

Please note shortlisting will be taking place on a rolling basis and this role may close earlier than advertised.

Interview Date: w/c 8 January 2024

The Role

You will have overall responsibility for service delivery of the high-quality live music programmes for adults and children in health and care settings, against strategic purpose and impact aims, achieving all operational targets and improving the health and wellbeing of children and adults through the healing power of live music.

Main Duties and Responsibilities

· Live Music Programme Management, ensuring consistent implementation of UK-wide strategies, policies and initiatives.

· With the Live Music Managers in each geographical area of responsibility, develop the operational plan and the programme of live music, delivering the milestones, targets and impact agreed.

· Ensuring the effective management of any service delivery and contractual agreements linked to delivery and budget management.

· Contribute to UK-wide activities and events as required.

· Engaging and working with musicians

· Represent the charity to develop and grow stakeholder relationships across the UK, building strong local connections and effective networks in line with strategic objectives, including NHS places and spaces, health and social care providers, academics and patient groups.

About You

You will have a proven track record of service delivery within the health or care sectors and a passion for live music.

You will have experience of:

· People management and an ability to inspire and lead others

· Managing relationships and account management across a varied workload

· Drafting, reviewing and managing service delivery contracts, including negotiation at the relevant level

· Managing project budgets ensuring completion within budget and deadlines

· Budgeting income and expenditure

· Working within a safeguarding environment

· Reporting against key performance indicators

When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.

Why join the team?

We welcome applications from candidates with transferable skills outside of the charity sector, or from someone looking for their first line management role and will support your development alongside other fantastic benefits:

· Flexibility to work from home anywhere throughout the UK

· Opportunity to work your hours flexibly

· 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose

· Employer pension contribution of up to 6%

· Employee assistance programme

· Budget for personal development and training

· Positive organisation culture with a firm understanding of supporting remote teams

· Opportunity to help share live music with people who may not otherwise get to experience it. 

The organisation adheres to high safeguarding standards, and successful applicants will require a DBS (Disclosure and Barring Service) or equivalent check.

The charity is committed to becoming an organisation which reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.

You may also have experience in areas such as Concerts, Concert, Music, Events, Live Music, Performance, Art, Charity, NFP, Not for Profit, Music Delivery, Service Delivery, Service Delivery Manager, Healthcare, Health and Social Care, Live Music, Musician, Art in Healthcare, Hospitals, Hospices, Care, Programme, Programme Manager, Programme Coordinator, Events, Events Manager, Music Therapy, Arts Therapy, Music Therapist. Admin Manager, Administration Manager, Programme Support, Programme Support Officer, Programme Support Coordinator, Programme Support Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Maternity Cover position from January to October 2024

Full-time

Homebased working in the UK

The Director of Development and Engagement is a member of the Senior Leadership Team and works in partnership with the CEO to lead the development, delivery and co-ordination of the organisation’s strategy.

In this role, you will have oversight across several areas including fundraising, membership engagement, finance and governance and will take the lead in generating income and ensuring the sustainability of the organisation.

The post also holds line management responsibility for three members of staff delivering across multiple areas of work including fundraising, finance, and communications. 

For more information, please download the job description below or visit our website via the ‘Apply’ button.

To apply, please download and complete our application form below. CVs will not be accepted.

This is an ongoing recruitment and interviews will be held as applications are received. We reserve the right to close this advert at any time.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. We are open to considering applications for a part-time role that would require a job share.

Job Title: Service Development and Evaluation Officer

Salary: £30,282FTE (£18,169.20 Pro Rata)

Working Hours:              Part Time - 21 hours per week - flexible to include Tuesdays

Location:  Home based remote working, UK based only

Benefits:   NCT membership with access to exclusive benefits, pension scheme, 30 days annual                                                   leave (24 days pro rata) plus 8 bank and public holidays

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We have an exciting opportunity for a Service Development and Evaluation Officer to work in our busy Service Development Team.  This role supports the charity in its aim of providing an excellent service for every parent by gathering, monitoring and analysing parent feedback of our services.  The role can be varied and involve working across multiple teams providing insight and data to continually improve services for parents.

The successful candidate can be based anywhere within the UK with this remote opportunity. We are looking for someone with good analytical skills who can communicate their findings to a variety of audiences. You would work closely with the Service Development Manager and Head of Service Development.

Responsibilities:

Course evaluation: 

· Design and implement evaluation and reporting tools across a range of services to assess quality, outcomes and impact, of our paid for courses, working closely with service delivery teams.   

· Respond to queries about the course evaluation and parent feedback process from parents, NCT staff and NCT practitioners.  

Research Design: 

· Act as a source of expertise on data collection, analysis, and reporting for colleagues across the organisation.  

· Develop approaches to piloting and evaluating new or adapted models of service delivery as part of the service development team.  

Data Analysis: 

· Select the most appropriate quantitative or qualitative methods to collect analyse and report data 

· Conduct quantitative and qualitative data analysis and reporting to guide individual and service-level quality and development improvement work.

· Mine NCT’s internal data and evidence and develop new approaches to capturing parent insight in collaboration with teams across the organisation to ensure that parents’ experiences and views underpin the organisation’s work.

Reporting 

· Build and maintain reports and reporting processes to ensure timely availability of actionable insight to inform service delivery, quality assurance and improvement.   

· Communicate parent insight and contribute to monthly reports for directors. 

· Build and develop a clear evidence base to underpin NCT’s work, including practitioner development, service quality and innovation.

Data Collection 

· Collect parent feedback using NCT’s IT systems to extract client information, ensuring data is accurate and GDPR compliant. 

· Building rapid testing surveys using the most appropriate datasets and questions to inform market research across the organisation 

· Use qualitative and quantitative methods to gain insight about our services to inform development work.

IT 

· Adapt processes as NCT integrates with developing IT systems while maintaining data integrity and accuracy

What are we looking for?

You would be a great fit for this role if you have strong Microsoft Excel skills so that you can successfully navigate and analyse data. You need to be highly organised and efficient using your excellent IT skills to complete tasks in a timely manner.  As well as excel you will need to be proficient using collaborative working across the Teams/Sharepoint ecosystem.  You will be comfortable speaking with colleagues both 1:1 and contributing to Team discussions and be able to work on your own initiative to get tasks completed.

Please visit our website and refewre to the description and further information

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page .You can Also find further details and information on our website at NCT.

Closing date for applications: Noon, 18th December 2023

Interview dates: 3rd and 4th January 2024

Interview format: Virtual video call – flexible around your working day