Account manager jobs

At Ambitious about Autism, we're currently looking for a Helpdesk Administrator/IT Junior Support Engineer to join our team.

You'll Administer the IT Helpdesk function across all Ambitious About Autism sites, ensuring efficient handling of support requests. You'll monitor and report on the progress of Helpdesk requests, ensuring timely completion and keeping stakeholders informed throughout the resolution process.

You'll also provide first-line support, both locally and remotely, for desktop, hardware, software, presentation equipment, and mobile devices, ensuring timely and effective resolution for staff, pupils, and young adults with autism across all sites. You'll provide training and guidance to staff on PC and mobile device usage, software applications, and IT policies—including induction sessions and ad-hoc training as required.

This role will be primarily based at the St John's College campus, located in Brighton. The role will occasionally be required to provide cover and additional resource at other Ambitious about Autism locations in London.

We are looking for someone who has:

• Demonstrated experience providing high-quality IT support through an IT Helpdesk environment, serving a diverse range of stakeholders.
• Proven ability to analyse and troubleshoot technical issues, identifying effective solutions for both hardware and software problems across a range of devices and systems.
• Working knowledge and hands-on experience with Windows Operating systems, Microsoft 365 and Windows networking administration.
• Good organisational and planning skills, with the ability to manage workload effectively and meet deadlines.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

This role will be responsible for creating impactful creative using the Whizz Kidz brand. The successful post holder will help bring to life our brand purpose and vision, taking designs from conception to completion and offering innovative design solutions.

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs. Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.
As the UK’s leading charity for young wheelchair users (9 months - 25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society. 

And we won’t stop until they are mobile, enabled and included.

Our vision
A society in which every young wheelchair user is mobile, enabled and included.

Our values
We are young people focused, ambitious, collaborative and inclusive.

The person

You will have a passion for graphic design and thrive on identifying and maximising opportunities for the charity to look and feel its brilliant best. You will have a keen eye for detail and be able to manage multiple stakeholders and design briefs simultaneously.

Key accountabilities

• Developing a wide range of creative to help raise awareness of who we are and what we do, promote our services and support our fundraising efforts.
• Pitching creative concepts in response to briefs from teams across Whizz Kidz (including Services, Fundraising, Policy, Volunteering, Corporate and Trusts).
• Responding to design briefs, creating a wide range of design elements and assets – including digital campaign assets, website and social assets, branded merchandise and printed publications.
• Project managing design processes from conception through to completion, including taking into account feedback, liaising with print partners and the management of any centralised stock.
• Developing and maintaining productive relationships with our print partners, ensuring that all materials created are proofed and to the desired standard.
• Offering training and support to colleagues using our new branded templates when necessary.
• Looking after our brand guidelines and developing new guidelines where required.
• Responding to design enquiries promptly and providing information and materials to colleagues in a timely manner when requested.

The post holder will also

• Work within all policies, procedures and budgets set by Whizz Kidz.
• Act at all times in the best interest of Whizz Kidz.
• Form effective working relationships with all colleagues members, volunteers and outside organisations as appropriate.
• Take responsibility for ensuring that the policies and procedures relating to Health & Safety in the workplace are adhered to at all times.
• Respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
• Not disclose to an unauthorised person any confidential information acquired through official duties unless they have received official permission to do so.

Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

Person specification

Skills and knowledge

• Knowledge of Adobe Creative Suite (including Photoshop, InDesign and Illustrator)
• Experience setting up files for web/print
• Photography/editing skills (desirable)
• Experience of basic video editing/motion animation graphics (desirable)
• Competency in Office template development across Word & Power Point (desirable)
• Experience/awareness of accessible design (desirable)
• A talent for creativity and problem solving 
• Exceptional communications skills
• Strong project management skills
• An ability to work under tight deadlines
• A positive ‘can-do’ attitude and the ability to work on own initiative with limited supervision
• Able to work flexibly and creatively to respond to the emerging needs of Whizz Kidz

Experience

• 4 years+ proven graphic design experience 
• Demonstrable portfolio of graphic design experience (across a broad range of channels and outputs)
• Degree or degree-equivalent qualification (desirable)

Personal qualities

• Alignment with our values – young people focused, ambitious, inclusive and collaborative
• Passionate about supporting young wheelchair users and creating societal change
• The ability to enthuse and engage others in the potential benefits of an engaging project
• An unbounded curiosity for exceptional customer service and improving performance
• Goals driven and creative problem solver
• We’re interested in you as much as your experience so we will welcome your application even if you don’t fully meet the ‘person specification’

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.

Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

Closing date: 28th October at 23.59

Are you a digital innovator with a passion for creating meaningful change? Join us as Digital Products Owner and help shape the future for young people around the world.

In this exciting role, you’ll play a key part in delivering inclusive, engaging, and effective digital products that support young people to build confidence, develop skills, and access opportunities for self-employment or employment. Your work will directly contribute to positive outcomes for both young people and our global network of supporters.

A major focus of your role will be leading the redesign and development of our global business simulation game – a flagship digital product that underpins our wider strategic programmes. This next-generation learning tool will support young learners through engaging, practical, and interactive business challenges. You’ll lead the development roadmap, incorporating gamification, AI-driven enhancements, and innovative approaches to learning that work in both blended and fully digital environments.

Working closely with our digital and design team, regional colleagues, delivery partners, and other stakeholders, you’ll ensure all products align with our overarching proposition and global strategy. You’ll take a consultative, collaborative approach, using your digital expertise to shape decisions and maintain high standards of quality, accessibility, and impact.

You will bring strong product management skills, a user-centred mindset, and an understanding of emerging technologies such as generative AI and immersive learning design. Experience working in agile environments, managing complex stakeholder needs, and delivering scalable digital solutions is essential.

This is a unique opportunity to lead a high-impact product that will reach thousands of young people worldwide, helping them thrive in a changing world of work.

Ready to lead digital innovation with purpose?

Apply now and help us build the tools that unlock potential and transform futures.

UCB is looking for a Financial Controller to join their Finance Team following a recent internal promotion.  This is a great opportunity for a fully qualified accountant with strong financial control experience to join the charity at a time of growth and expansion.

The Financial Controller is responsible for overseeing the finance function across all departments in order to help deliver UCBs strategic objectives.  This is a leadership position where you will have the opportunity to help influence and improve financial reporting and controls as we navigate a newly installed financial system.

The successful candidate must be able to demonstrate that they can build strong working relationships with all internal and external stakeholders, with the ability to communicate financial information to a non-financial audience.  

The ability to inspire and support colleagues, setting individual and team targets and strengthening the team is essential.  It is anticipated that you will be a fully qualified CCAB accountant.

This is an exciting role where you can join with our vision of ‘Changing Lives for Good, by the Power of God’s Word’.  If this resonates with you, we look forward to hearing from you.

This position will be temporarily based in Churchill House, Regent Road, Hanley, Stoke on Trent ST1 3JJ while extensive refurbishment work is being undertaken at our Operations Centre in Burslem, Stoke on Trent.

Closing date for applications: Friday 31st October 2025 – noon

We reserve the right to close this early should we attract the right candidate.

Interviews: Monday 10th November 2025

Salary: £53,000 - £57,000 per annum depending on skill and experience.  Plus staff benefits that include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please visit our website

UCB is a Christian Charity.  Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy

ROLE OVERVIEW

The role is responsible for delivering comprehensive HR support across the organisation covering recruitment, onboarding, training, and support for performance management and employee relations.  It includes managing volunteer processes and working closely with both internal managers and external HR and training providers.

The postholder will play a key role in maintaining effective HR systems, ensuring policy compliance and supporting a positive work culture.

Key responsibilities

· Managing end-to-end recruitment processes across multi-disciplinary teams, including: recruitment, onboarding, DBS checking, training and development, absence and performance management, and leaver processing

· Oversight of SCT’s volunteer recruitment, onboarding, training and administration in collaboration with SCT’s manager

· Working closely with SCT’s outsourced HR support

· Providing SCT managers with guidance on volunteer recruitment and any management issues

· Implementing, maintaining and reviewing an annual training plan for all employees

· Maintaining up-to-date staff files and HR system records including DBS validation, handling confidential employee and volunteer data in line with data protection legislation

· Supporting employee relations by assisting with complaints, grievances and disciplinary procedures including the provision of support to managers on all employee-relations matters

· Working with SCT’s Business Operations Manager to ensure accurate information is provided to SCT’s outsourced payroll administrators to ensure accuracy of all relevant information

· Supporting the ongoing review, development and improvement of clear, consistent and accessible policies and procedures across the organisation

· Working closely with SCT’s managers to promote the ongoing communication, implementation and participation in the review cycle of policies and procedures

· Undertaking other reasonable duties that may be required from time to time.

PERSON SPECIFICATION

· CIPD-qualified to level 5: significant HR management experience will also be considered

· 3+years demonstrable generalist HR management experience or similar role types – ideally in a small organisation or NFP

· Demonstrable experience of working across multiple sites

· Excellent communication skills both written and in person with the ability to adapt to a range of audiences

· Experience of presenting materials and report-writing to a range of audiences.

PERSONAL QUALITIES

· Professional demeanour

· Ability to maintain confidentiality in all matters

· Meticulous attention to detail across a range of competing demands

· Ability to align with organisational values and promote the organisation’s vision and ethos

· Commitment to working in an inclusive, person-centred and trauma-informed environment

Desirable Skills and Experience

• Experience in developing and implementing annual training and development plans.
• Previous involvement in reviewing and updating organisational HR policies and procedures.
• Experience in the charity or voluntary sector, particularly in managing and supporting volunteers.

This position fulfils the National Flood Forum’s role as part of the Environment Agency’s Resilience and Innovation Fund FAIR approach to Community Flood Risk project. The project officer will help communities to work in partnership with flood risk management agencies to better manage flooding and its impacts in their area. This will involve working with communities at flood risk and agencies using methodologies developed by the National Flood Forum and used successfully around the country.

We are seeking someone warm and approachable, who will be required to work in Staffordshire and potentially other areas in England & Wales. You will need to be able to engage appropriately and effectively with grassroot communities at risk of flooding, as well as professional organisations and have proven project management skills.

Day to day you will work directly with members of the public in communities and liaise closely with external organisations.

Co-workers

The National Flood Forum team is small, intimate and extremely supportive of one another. Officers work in projects across the country but speak and meet on a regular basis. Training and experience is gained alongside these officers in their areas.

Experience and skills required

You will need to:

· Demonstrate excellent written and verbal communication skills.

· Be highly organised, flexible, able to manage and prioritise workloads.

· Demonstrate experience of managing projects and writing formal reports

· Have patience, understanding and exceptional listening skills

· Be confident at engaging with all kinds of people over the phone, through virtual meetings and in person and be able to adapt your behaviour to different situations and people

Competencies required

Competence 1 - Communication

Communicates Effectively – Communicates clearly and effectively with a wide range of people, including communities and professional partners, taking account of the audience and their needs

Description - Listens and questions to understand. Works to facilitate and support the community’s perspective.

Competence - Shows commitment to putting the public & client first and takes pride in delivering a consistently high quality service. Demonstrates active listening skills and tact in working with the public and professional partners.

Competence 2 - Delivery

Delivering projects - Focuses on results, organises and prioritises for effectiveness, develops and delivers on plans.

Description – Manages projects effectively and writes reports efficiently and to a professional standard

Competence - Organises and delivers tasks effectively. Produces comprehensive and well written reports, evaluations and statistics

Competence - Results focused; delivers on the targets for the project, continually monitors performance and takes corrective action where necessary

Competence 3 – Team working

Managing self - Works co-operatively and flexibly with other members of the team towards common goals.

Description - Has full awareness of own strengths and weaknesses. Effectively organises self and takes personal responsibility for own role in the National Flood Forum

Competence - Understands and recognises own role within the team. Works effectively with team members to deliver results

Competence - Understands the charitable objectives of the National Flood Forum

About the opportunity

We are now recruiting for a Programme Coordinator for our schools in the North West.

• The North West Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The North West Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Sunday, 26th October 2025
Interviews: Week commencing Monday, 3rd November 2025
Start date: Ideally Monday, 15th December 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 
Qualification criteria:

• The right to work in the UK.
• Driving license and access to a vehicle for work purposes.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

Head of Financial Planning & Analysis
Maternity Cover (Up to 12 months)
£67,000
To start ASAP
London/Hybrid

Head of Financial Planning & Analysis required for a leading specialist children's health charity on a 12 month fixed term contract basis. The Finance team is undergoing an exciting period of transformation, including the implementation of a new finance system. This is a key role where you will lead the post-implementation phase of the new system and continue delivering high-quality financial performance reporting, forecasting, and business insights.

Detailed duties include;

• Drive financial planning and analysis processes: Oversee the preparation of the charity's budgets, forecasts, and long-term financial plans, ensuring timely and accurate reports for senior leadership and governance committees
• Lead the implementation of improvements: Manage the post-implementation phase of the new finance system and use it to enhance financial reporting, forecasting, and planning
• Manage the month-end process: Ensure timely, clear, and accurate delivery of monthly management accounts, financial reports, and analysis
• Collaborate with stakeholders: Work closely with budget holders, senior leadership, and other departments to ensure financial performance aligns with organisational strategy and objectives
• Provide strategic insights: Make recommendations on improving efficiency and value for money, and support the development of business cases for new initiatives
• Lead and develop a team: Manage and support Finance Business Partners and the Income Management Accountant, providing guidance and development opportunities to ensure high performance
• Improve financial controls and reporting: Develop and embed financial control processes, improve management reporting outputs, and deliver stronger insights to stakeholders
• Support cross-functional projects: Contribute to cross-functional initiatives and ensure the financial implications are well understood

In order to be successful in the role we are looking for;

• Qualified accountant (ACA, ACCA, CIMA or equivalent)
• Extensive experience in FP&A within senior finance roles, ideally within the charity or not-for-profit sector
• Ability to lead and develop a high-performing team and manage competing priorities
• Proven track record of managing and delivering budgets, forecasts, and monthly reporting with a strong focus on financial planning and analysis
• Advanced Excel skills, and experience with financial systems (experience with finance system implementation is a plus)
• Able to driving change within the finance function to improve processes and outcomes
• Strong ability to problem-solve and make informed decisions based on data, Emotional intelligence, with excellent negotiation and influencing skills, a proactive mindset and ability to thrive in a dynamic, fast-paced environment

Vacancy Reference Number:

ITUST/IT/FS/UK-R1

Position title:

IT User Support Technician

Reports to:

Infrastructure Manager

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

(Up to) £35,000.00 per annum (commensurate with experience)

Terms of Employment:

18-Months’ Fixed Term Contract (Extendable and renewable subject to successfully completing the initial 6-Months’ Probationary Period)

Application Process & Closing Date:

Please send an introductory email telling us why you are suitable for the role along with your CV by no later than 5th November 2025.

Approx. Interview & Role Commencement Date(s):

Interviews: ASAP

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM and MS Teams post successful submission of your application.

Other Information:

Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2025.

Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.

The Fundraising team is young, diverse and dynamic and is set up to deliver and turn around tasks efficiently in a fast-moving sector. We thrive on new and creative ideas, always keeping the needs of our donors first and foremost.

The Role:

Are you passionate about IT and enjoy helping people solve problems? Muslim Hands is seeking an enthusiastic IT Support Technician to join a small but dynamic team managing our IT systems and supporting end users across the charity.

The ideal candidate will be hardworking, eager to learn, and have hands-on experience in workplace IT support. You will work closely with the IT Manager to maintain and enhance the hardware, software, and systems that keep our charity running smoothly.

Key Responsibilities:

· Deliver timely technical support to end users via phone, email, remote tools, and in person.

· Diagnose and resolve hardware, software, and networking issues efficiently.

· Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.

· Provide support for Microsoft Windows, Office 365, and line-of-business applications.

· Administer and troubleshoot VoIP telephony systems, with familiarity in SIP phone systems.

· Manage user accounts, permissions, and security groups within Entra AD and work within the Azure environment.

· Track IT support tickets, documenting resolutions and any remedial actions taken.

· Assist in maintaining and upgrading IT infrastructure, including networks, servers, desktops, laptops, and other equipment.

· Perform regular system maintenance as directed by the IT Manager.

· Maintain accurate documentation, including Asset Registers, IT Policies, and Departmental Workflows.

· Provide out-of-hours support during agreed periods.

· Undertake any other reasonable responsibilities as required by the IT Manager.

· Uphold and promote all Muslim Hands’ Policies and Codes of Practice.

Skills and Experience

· Master’s degree in Information Technology, Computer Science, or equivalent experience.

· Previous experience in a technical support/helpdesk role.

· Hands-on experience with VoIP systems (setup, support, troubleshooting).

· Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.

· Understanding of networking concepts (LAN, Wi-Fi, VPN, TCP/IP).

· Excellent interpersonal and communication skills, with a customer-first approach.

· Strong team player.

· Passion for supporting the charity/third sector.

Essential for Successful Postholder to:

• Possess the ability to demonstrate current eligibility to work within the United Kingdom
• Be able to either:

1. Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; 

OR

2. Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

• Demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• Support with other Fundraising activities from time-to-time, committing to partake in live TV-Appeals during our peak periods.
• Undertake any reasonable responsibilities as required by Line Manager
• Promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

How to Apply

Please send an introductory email telling us why you are suitable for the role along with your CV by no later than 5th November 2025. Please note your application will not be considered if you don’t meet the essential requirements of the role. ​

We reserve the right to end the application procedure early should the right candidate be found. 

NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

At Leicester South Food Bank, our mission is to address the community's needs and provide effective responses to everyday life challenges. We are looking for a motivated and passionate Partnership Lead to join our team and help us make a positive impact.

We have opened a community hub in Wigston, a dynamic space designed to enhance well-being and purpose in our community. This innovative project responds directly to the expressed needs of our community for face-to-face interactions and accessible local services.

Key Features:

1. Multi-agency space hosting a variety of organizations

2. Flexible weekly schedule offering workshops, events, and activities

3. One-on-one support and advice services

4. Relaxed environment for community engagement 

 The hub will serve as a vibrant 'community expo,' showcasing diverse interventions and services from multiple organizations. This approach allows residents to explore and connect with various resources all in one place, tailored to the evolving needs of our community.

Main Responsibilities of this vacancy:

Multi-Agency Management:

• Develop and manage a multi-agency space to provide interventions and solutions to the community's recognized needs.

Local Organizing:

• Develop and manage a team of volunteers, who will build relationships and trust with the community.

• Explore and understand the experiences bringing people to need our support through listening activities and/or research.

• Assist the Operational Manager in mapping out and building relationships with the charities partners, referral agencies, and local anti-poverty organizations.

• Identify local issues driving poverty and engage with the campaign team to develop strategies for change.

Maintenance and Security:

• Regularly inspect and maintain the building, grounds, and equipment.

• Oversee security, including opening and closing the building and monitoring security systems.

• Ensure compliance with health and safety regulations and implement safety measures.

Cleaning and Repairs:

• Ensure the premises are kept clean and tidy, either directly or by supervising cleaning staff.

• Organize and oversee repairs and maintenance work, liaise with contractors, and manage maintenance budgets.

• Maintain an inventory of equipment and supplies, ensuring timely ordering and restocking.

Event Support:

• Provide logistical support for events, meetings, and other activities. 

If you are passionate about making a difference and possess the skills to create meaningful relationships, manage our premises effectively, we would love to hear from you. Apply today to join our dedicated team!

NOTE: This postion was advertised as Partnership and Premises Officer earlier this year. If you were previously interviewed and were not succesful, unfortunatly you will not be eligable to apply this time around.

Home-Start Hillingdon is dedicated to supporting our community to enable families to provide their children with the best possible start in life

HOME-START HILLINGDON (HSH)

Co-ordinator (Full-time)

We are looking for a non-judgmental, compassionate individual who would fit into our passionate team.

Purpose of the Role

Manage and support a caseload of volunteers to empower vulnerable families in giving their children the best start in life, occasionally providing direct support.  Contribute to volunteer recruitment, training, development, and the effective day-to-day operation of the organisation

Key Responsibilities. As a HSH Co-ordinator you will:

• Carry out initial home-visits and support families to set and monitor goals
• Match volunteers with families according to need and capacity
• Assess the suitability and complexity of referrals, liaise with referrers for additional information, and support onward referrals
• Supervise an appropriate caseload of volunteers and enable them to support families
• Monitor safeguarding concerns and liaise with the Operations Manager/Director as needed
• Contribute to the delivery of the Volunteer Preparation Courses
• Contribute to recruiting, selecting and preparing suitable volunteers
• Support the evaluation of the impact of HSH’s volunteering programme and family support
• Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health Teams, Midwifery, IAPT, Perinatal Teams, Health Visiting and other groups

 You will need to be a car owner/driver

Closing Date:  Monday 17th November at 9am  Interview Date: Monday 1st December

(An appointment will be made subject to satisfactory reference and an Enhanced Disclosure and Barring Service Check)

It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, and marginalised groups.

 Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

Senior Financial Accountant

(SEO)

£42,450 to £46,636 (National)

+ £5,000 Accountancy Allowance

Candidates can be based from Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham or Swindon; however candidates must be able to travel to the Birmingham office when required.

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.  We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions. 

Innovation and progress are at the heart of our behaviours.  We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service.  Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. 

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.  We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The responsibilities of the Senior Financial Accountant will include:

• Support the production of the GPA Annual Report and Accounts including provision of consolidation returns for Cabinet Office departmental accounts and Whole of Government Accounts
• Maintain and analyse accurate accounting records including preparation and monitoring of Statement of Financial Position reconciliations and accrual and other journals
• Monitor the effectiveness of key controls including those operated by outsourced service providers
• Prepare tax returns to deadlines including monthly VAT return and Construction Industry Scheme (CIS) returns
• Support the delivery of internal and external audits including provision of fully supporting and signposted evidence, monitoring of requests and responding to auditors in a timely way
• Support continuous process efficiencies and improvements across the function
• Build relationships with key staff across Finance and the business in order to maintain effectiveness and relevance during change

Key Skills & Experience 

• Good experience of financial accounting
• Good knowledge and experience of VAT
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Ability to seek out new information and self-develop
• Experience of using Enterprise Resource Planning (ERP) systems
• Proficient using Microsoft Excel Ability to work to tight deadlines

For more information, please apply using the link, or contact Emma Fuller at our retained search agent, Robertson Bell.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. 

Senior Officer Digital Optimisation

Salary: £38,999 - £43,105

Contract: Permanent contract

Reports to: Head of Digital Fundraising, UK for UNHCR

Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model)

Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams

JOB PURPOSE

We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR’s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products.

The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees.

An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms – playing a key part in UNHCR’s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life.

You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams.

Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

Role Responsibilities  

• Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions.
• Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives.
• Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary.
• Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise.
• Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions.
• Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation.
• Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour.
• Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results.
• Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly.
• Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field.
• Share creative and insights with UK colleagues, global teams, and HQ.
• Participate in training seminars, workshops, and skill shares where applicable. 

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector.
• Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. 
• Experience of using digital channels for lead acquisition and conversion to grow income.
• Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic.
• Experience of working with external agencies and suppliers.

Essential Skills/Knowledge

• Experience of using Google Analytics or other web behavioural analytics tools.
• Experience with experimentation tools like Optimisely or similar.
• Strong project management and stakeholder management experience.
• Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences.
• Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy.
• Proven proficiency with design principles and tools (Canva/Adobe suite).
• Able to demonstrate flexibility and do what it takes to get the job done.
• Understanding of HTML and other coding languages.
• Able to juggle and prioritise multiple tasks and meeting programme deadlines.
• Strong presentation, communication (written and verbal) and interpersonal skills.
• Excellent stakeholder and relationship management.
• An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication.

 Desirable Skills/Experience

• An understanding of digital fundraising practices and principles
• Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement
• Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous).
• Knowledge or experience working with Salesforce (or similar CRM platform).
• Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms).
• Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.

We are also open to flexibility in many ways, including flexible hours. Please don’t be afraid to speak to us about this during initial conversations, so we can explore what’s possible.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ annual leave per annum plus 8 bank holidays (pro-rata for part-time working).
• ‘WeCare’ Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more.
• Hybrid home-working model with dedicated Team Days in the office.
• Toothfairy dental app.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set-up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.
• Eye-test allowance.
• Financial wellbeing support.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Monday, 20 October at 9am

Interviews date: Week commencing 27 October 2025

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Finance and Tax Administrator
Location: London
Hybrid (35 hours/week): 2 days a week in the office for first three months of probation, 1 day/ week thereafter
Salary: £33000 per annum
Contract Type: Permanent

About the Organisation

Reporting to the Financial Controller, this role sits within a respected UK-based educational charity

About the Role

This is a varied and hands-on role, combining international tax administration with core finance tasks. You'll manage tax returns across multiple jurisdictions, liaise with global partners, and ensure accurate financial reporting. You'll also play a key role in bank reconciliations, cash flow updates, and supporting accounts receivable functions.

Key Responsibilities

Prepare and submit international tax returns across various countries
Maintain accurate records of tax liabilities and payments
Collaborate with internal teams and external tax partners
Allocate and post daily bank receipts
Complete monthly bank reconciliations
Raise sales invoices and support credit control
Assist with year-end audit schedules and ad hoc reporting

Experience Needed

5+ years' experience in finance and accounts
Experience using a CRM system and other finance systems.
Experience posting sales invoices and resolving payment queries.
Bank reconciliation and cash posting experience
Experience working with large volumes of data.
Credit control experience would be beneficial - chasing customers for payments.
Excellent Excel skills
Excellent communication and relationship-building abilities
A proactive, flexible, and collaborative approach

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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