Account officer jobs near Birmingham, West Midlands (13)

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BCOP
Birmingham 5.25 miles
£36,000.00 - £40,000.00 per year
Robertson Bell
Solihull 6.92 miles
£40000 - £50000 per annum
Shelter
Birmingham
£17,550 pa + excellent benefits (pro rata, fixed term contract until March 2022)
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Citizens Advice
Birmingham, West Midlands
Cardiff, Cardiff
Central London, Greater London
Leeds, West Yorkshire
£30,418 per annum
Contract, Full-time
Job description

Department: Funded Programmes

Contract Duration: Until 31st March 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. 

As an Account Officer, you’ll be the face of service delivery within the Help to Claim programme team and for local Citizens Advice. In this role you’ll be working across the organisation and with local Citizens Advice, helping to run our service delivery function. 

You’ll be the main point of contact for local Citizens Advice and will support them to deliver a high profile, national multi channel service to our clients. 

You’ll also work with them to solve problems and help them find solutions, including for complex problems as they arise. You’ll be able to draw on a range of resources to help this happen including the wider account management team. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.   Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

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Posted on: 06 April 2020
Closing date: 20 April 2020
Job ref: 000585
Tags: Advice, Information,Vocational/Services
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