Accounting manager jobs in brent cross, greater london

 Arabic speaking Counsellor/Psychotherapist/Psychologist

Salary: £32,076 

Hours of work: 35 hours, 5 days a week

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. As testament to its’ success and in response to huge need, IKWRO has expanded and now provides unique and vital support for women and girls from all Middle Eastern, North African and Afghan (MENA) communities who are at risk of “honour” based violence, child marriage, forced marriage, female genital mutilation, domestic violence, sexual violence and other forms of gender violence.  

IKWRO provides direct services including advocacy and professional counselling. IKWRO opened the UK’s first specialist Middle Eastern women’s refuge. IKWRO is regularly called upon to share expertise with government, academics, and media and to train professionals from bodies such as the police, social services and schools.  

IKWRO has led the recognition of “honour” based abuse and “honour” killing as forms of violence against women and girls. Campaign successes include; the first extradition from Kurdistan-Iraq to the UK of perpetrators of “honour” killing of Banaz Mahmod, the UK’s criminalisation of forced marriage, child marriage, virginity testing and hymenoplasty, as well as the first ever national inspection of policing of “honour” based violence. 

The post-holder will help Arabic speaking women who have experienced Forced Marriage, Female Genital Mutilation and “Honour” Based Violence. Working in a confidential setting, counsellors listen attentively to their clients and offer them the time, empathy and respect they need to express their own feelings, to help them overcome their problems and to make appropriate changes to their life.

The post holder must be BACP or UKCP accredited (or equivalent e.g. HCPC) or training to achieve these accreditation.

The above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976. No agencies please. 

Main Duties and Responsibilities

• Establishing a relationship of trust and respect with clients;
• To undertake high quality direct (assessment and therapeutic) and indirect (consultative, advisory and evaluative) specialist psychological interventions; making autonomous clinical decisions about own professional practice.
• Develops treatment and guidance methods and give guidance using a variety of therapy and counselling techniques;

· To formulate and implement plans of specialist psychological treatment or management of clients’ mental health problems based on an appropriate multi-factorial understanding of the client’s problems and current evidence-based best practice, taking into account the current NICE guidelines.

• Studies psychological factors in the treatment and prevention of mental illness or emotional and personality disorders;
• Maintains required contacts with education or other health professionals, as appropriate, and recommends possible solutions to problems presented;
• Encouraging clients to talk about issues they feel they cannot normally share with others;
• Accepting without bias the issues raised by clients;
• Helping clients towards a deeper understanding of their concerns;
• Attending supervision and training courses;
• Liaising with IKWRO’s staff, counselors and advisors;
• Working to agreed targets in relation to client contact;
• Undertaking group as well as individual therapy on occasions;
• Keeping records and writing reports.

Do you have a passion for supporting carers and making a real difference? Are you looking for a rewarding new role in a small, local charity?

Join the Carers’ Hub team and make a lasting difference to the lives of unpaid carers in Lambeth. This is an opportunity to manage a talented and dedicated team as we enter the next phase of our development.

The Adult Carers Team Leader reports directly to the Operations Manager and is responsible for leading and managing the Adult Carers team. 

You will provide leadership and stability to the Adult Carers staff team, by line managing, coaching and supporting employees to create a happy, productive work environment. You will work within the Adult Carers team to deliver an engaging, accessible range of peer support groups, social activities and one to one support, working to targets and budget, ensuring timely and accurate reporting to funders.

This role requires you to work collaboratively with carers and professionals to meet carers’ needs and shape the service, building and maintaining strong partnerships to do so. You will support our wider organisational objectives and help out with events, communications and other ad hoc work.

About us

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.

As the Adult Carers Team Leader you must be:

• Available to work between 9am and 5pm Monday to Friday (with regular evening and occasional weekend work)

• Skilled at using IT, including Google Suite and Zoom.

• Experienced working with vulnerable adults and those with complex needs.

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check
   

What can we offer you?

• Professional development, induction, ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: 9am Tuesday 17th June

Interviews: Monday 23rd June

Job Title: Membership Administrator

Reports to: Membership and Elections Manager

Line reports: n/a

Contract terms: 35 hours per week, 12 months fixed term (maternity cover)

Salary: £29,895

Location: London based, with hybrid working

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose

 The Membership Administrator will support work relating to membership customer service, recruitment, retention, subscriptions, data management and communications.

The post requires strong attention to detail, experience in using CRM systems and excellent customer service and communication skills as the first point of contact in our membership team.

Main responsibilities

 Membership

• Respond to enquiries about membership by email and phone, and being the first point of contact for membership issues
• Process applications for membership ensuring applicants meet the criteria and provide correct documentation e.g. sponsors 
• Suggest improvements to the membership application process
• Ensure member information is up to date within the CRM
• Ensure membership pages of the website are up to date
• Facilitate access to membership benefits
• Providing mailing list for the publishers of the Eye journal
• Assist in the production of regular membership communications
• Provide reports for Council on the number and names of new members and those gaining fellowship by examination
• Assist in the production of promotional material for use at courses and events

Subscriptions

• Administrate Direct Debit process
• Apply bank transfer payments to member accounts
• Administrate collection process of overdue membership payments
• dministrate membership concessions and grade changes
• Respond to enquiries about subscription fees
• Respond to enquires re the annual renewal process

General

• Assist the Membership Elections Manager with arrangements for the College elections as appropriate
• Assist the Membership Elections Manager with attendance at various national marketing events to represent the College as appropriate
• Download CRM reports and presenting in information in various formats, e.g. inclusion of graphs
• Assist with the work of the membership working group including arranging meeting logistics, including dates, location and catering
• Assist with the organisation of meeting papers, including preparing the agenda, circulating papers and drafting minutes

To undertake other duties as required:

• Undertake any other reasonable duties as required, including occasional travel and overnight stays.

Inclusion and Diversity statement 

RCOphth is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values are: 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidence-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

 

Person Specification

 

Knowledge, Qualifications and Experience

• Administration experience in a customer facing environment
• Experience of data processing
• Knowledge of Microsoft Office software
• Experience of working with CRM systems (please list all systems and experience level on CV)

Skills and Abilities

• Excellent communication skills, both written and verbal with the ability to relay key information and handle enquiries
• High attention to detail
• Highly developed organisational, prioritisation and time management skills
• Work on own initiative and respond effectively to new situations
• Professional attitude with strong focus on quality of service
• Work well within a team, with consideration for colleagues

Personal Qualities (Attributes)

• Commitment to equity and diversity and understanding of how this applies to own area of work
• Committed to own continuing professional development

Other requirements

• Discretion, tact and flexible attitude
• Understanding of GDPR requirements

Staff benefits

 We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits:

• Hybrid working (2 days in the office, 3 from home)
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
• One day of paid leave to move house

 Enhanced parental leave

Planning for your future:

• Employer pension contributions are double the employees, up to a maximum employer contribution of 12%.
• Life assurance of 4x of base salary

Career development:

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel:

• Season ticket loan
• Cycle to work scheme

Wellbeing:

• Summer Fridays (staff can finish 90 minutes early from mid-July to the end of August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)
• Health Cash Plan

How to apply

Please submit your 2-page CV and a 1-page covering letter. The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.

Interviews will be held at our office in Euston, week commencing 23 June 2025. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 16 June 2024.

SUMMARY

Position Title:  Operations Lead

Level: Level 4

Salary: £31, 320 - 36, 720 (FTE yearly)

Reports to: Director of Finance, HR and Operations

Location: Liberation centre Brixton,  London (New office in Brixton)/ Remote working within the UK with at least 2 days work from our office (Pro rata for part time)

Contract: Part time (32hrs/weekly),  fixed-term contract for 2 years, with potential for extension and role expansion.

Hours: TAA has flexible working hours, with some expected evenings and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date:  As soon as possible (potentially August)

Benefits:  TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action. 

Young people are often the catalysts for major social change, from the Student Nonviolent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective. 

This is why we are looking for an Operations Lead capable of envisioning the full journey of a young person through their time with The Advocacy Academy from the first activation point to whenever they choose to end their journey with us. We want someone who is excited work with us in creating an environment that supports our mission and aspiration for our young people.

We want our young leaders to win and to build real power across the UK that ensures that the generations that follow aren’t just inheriting our mess, but our equipped and ready to fix it. That is why we are looking for someone passionate, a trusted partner, and the go-to person who will support us in all aspects of facility management. Working closely with the Operations and Community team, you will be responsible for the physical spaces and infrastructure within TAA. This includes overseeing the maintenance, security, and functionality of the Liberation Centre, equipment, and physical assets. Your focus is on the efficient operation of the physical environment.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply. Charity experience is not a requirement! We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!

AREAS OF RESPONSIBILITY

1. You will become a key member of the Finance, HR & Operations Team, including but not limited to:
   1. Supporting the Director of Finance, HR & Operations in maintaining and improving the relevant operational systems and processes.
   2. Supporting the Director of Finance, HR, and Operations in ensuring the delivery of our Liberation Centre strategy: working closely with the Community team to ensure the Centre provides a functional, welcoming, inclusive, and safe space environment for our staff, young people, and community.
   3. Building relationships with other departments, engaging with them to understand their needs, and communicating regular Operations updates.
2. You will ensure that your responsibilities run like well-oiled machines by being a conductor of the orchestra through becoming a key member of the Finance, HR and Operations team supporting the team to achieve their strategic objectives for the year:
   1. Provide Support for TAA’s facilities, including cost savings and ensuring a safe and conducive work environment for our staff, members, and community groups by:
      • Supporting the Director of Finance, HR, and Ops in ensuring the maintenance of our Liberation Centre, which includes: establishing protocols and processes for healthy work environments, supporting in making the space accessible and safe for all its user groups.
      • Supporting maintenance and safety checks are regularly carried out at the Liberation Centre, including security and fire systems, evacuation, and emergency drills.
      • Acting as the main point of contact with the council and centre manager and liaising on matters related to maintenance and repair.
      • Being the main point of contact for building contractors.
      • Supporting with identifying first aiders and marshals, acting as one of them, and ensuring that the first aid box is adequately stocked up at the Liberation Centre and that the fire extinguishers are within date.
      • Supporting the Director of Finance, HR, and Operations with the development of applicable risk assessment forms (e.g., general risk assessment for the Liberation Centre, fire risk assessment, COVID, remote work, employee wellbeing, incident report, etc.) and their completion as may be required.
      • Rolling out mandatory Health and Safety training courses and undergoing regular H&S training to keep your knowledge updated and informed of changes in regulations.
      • Ensuring the space is well-stocked, and holding our procurement practices 
      • Liaising with our cleaner and making sure that the relationship works well and that the cleaner is supported in their access of the space
      • Supporting the Community team in holding overall safety practices for the Liberation Centre 
   2. Provide Support on TAA IT infrastructure, to include but not limited to:
      • Act as the primary point of contact for our IT support provider, engaging with them to ensure they are managing troubleshooting and issue resolution well.
      • Support the Finance, HR and Ops Director with planning for future IT infrastructure needs, keeping scalability and cost-efficiency in mind.
      • Assist the Director Finance and Resources with monitoring IT and data protection compliance throughout the organisation, ensuring secure data storage, transfers, archiving and deletion.
      • Sourcing and Setting up laptops and phones for staff, and supporting staff in using tech as part of inductions.
      • Keep updated with changes in legislation that may need to be considered within The Advocacy Academy’s facilities and IT management.
      • Managing our trello project management tool.
      • Leading on tech repair via apple support or penelope for the staff team
   3. Provide HR support, to include but not limited to
      • Supporting the Head of People with DBS checks and the onboarding of new staff, ensuring they have the necessary information and equipment for their work.
      • Working with the Head of People to ensure that all our candidates have a great experience from the beginning to the end. 
      • Support with Office induction for new starters.
      • Supporting with planning social events.
      • Supporting on tech off  boarding for staff leaving
   4. Provide M & E Support, to include but not limited to
      • Coordinating and supporting the implementation of  monitoring, evaluation, and learning (MEAL) infrastructure across departments to track impact and efficiency.
      • Managing and optimising Airtable dashboards and databases to streamline data reporting and enable insights for decision-making.
   5. Provide Finance Support, to include but not limited to:
      • Be the main point of contact for our day to day Host finance administration. 
      • Supporting our team with generating sales invoices.
      • Monitoring and responding to our Operations and expenses and invoicing slack and email messages.
      • Processing invoices and expenses in a timely and accurate manner.
      • Supporting fundraising team with gift-aid reconciliation.
3. Share responsibilities for achieving our strategic objectives by upholding our vision, mission, strategy, ideology, and cultural values within your area and also across TAA, supporting on cross-departmental projects as needed:
   1. Embody our commitment to social and economic justice
   2. Role model upholding ideology, culture and value expectations across the organisation including but not limited to: leading by example across departments and during team days and role-modelling leadership, identifying new opportunities to the Director of Finance, HR and Ops and to the team and identifying risks to our integrity and authenticity in relation to ideology and culture
   3. Ensure that you work in tandem with and in support of other team members including but not limited to: encouraging collaborations across other departments with resources as needed
   4. Take responsibility for communicating your own wellbeing and needs and providing feedback on TAA wellbeing initiatives to your line manager, and contribute to living the TAA culture
   5. Take responsibility for pursuing your own development to build knowledge and skills to fulfil your role and areas of interest 
4. Governance and Compliance
   1. Work with the Finance, HR and Operations to prioritise and centre risk management in your portfolio: feeding into risk analysis and mitigation, identifying and escalating risks to the strategic objectives, taking the lead to mitigate risks early and thoroughly.
   2. Ensure understanding and compliance with TAA policies and practices and take the lead on their implementation within your portfolio

A BIT ABOUT YOU  

• You are passionate about, and committed to, creating a more fair, just and equal world. 
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time, and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories. 
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.

  IDEAL SKILLS & EXPERIENCE  

• Detail oriented 
• Strong written and verbal communication skills
• Experience working with different audiences or types of stakeholders 
• Project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Microsoft Excel/ Google Sheets, Canva
• Confidence working in a fast-paced environment 

This is an outline of the responsibilities and duties of the Operations Lead role, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.

HOW TO APPLY  

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Operations Leads entails working and building relationships with different stakeholders. Tell us about a time when you successfully cultivated a relationship with someone when working towards a shared goal - What did you do and what did you learn?
• Include anything else you would like us to know as we consider your candidacy for the Operations Lead role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any

form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.

DATES  

• • Closing Date: The deadline for applications 27th June 2025 by 10am.

Please be aware that there will be two rounds of interviews (including an interview task) and we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.

NOTHING ABOUT US WITHOUT US  

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)) . We consider each person on their own merits, taking into account all the circumstances.

About the opportunity

We are now recruiting for a Programme Coordinator for our schools in Newcastle.

• The Newcastle Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The Newcastle Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Friday, 27th June 2025
Interviews: Wednesday 9th July 2025
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities
 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 
Qualification criteria:
 

• The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 
 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 
 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

Location: London (hybrid)

Hours: Full-Time 

Remuneration: £80,000 -£87,000 per annum, depending on experience

Contract: 13 months fixed-term contract (Parental Leave Cover)

About FILE

The Foundation for International Law for the Environment (FILE) is a not-for-profit philanthropic organisation working to accelerate legal action on climate change. 

Through grant-making and in-house legal expertise, we empower our partners to deliver strategic, innovative legal interventions and we support lawyers in their own countries to bring their own cases. 

Legal action can unlock the systemic changes in finance, policy and social systems needed to protect all of us from climate change. The power of the law is both direct (changing policy and practice) and indirect (signalling the wider shifts taking place across these systems).

FILE is a ‘regrantor’ - this means we do not bring legal action in our own name. We receive grants from our philanthropic donors and make onwards grants to partners who align with FILE’s charitable aims and purposes. We do not seek to make any profit from our activities either in a relevant financial year or in the longer term.

Role overview

The Head of Financial Planning and Analysis is a key leadership role within the Finance Team at FILE, responsible for the financial planning cycle and management information, business partnering support across the organisation, and financial reporting to donors.

Key Responsibilities will include:

• Lead the FP&A team at FILE, including setting team vision, annual team planning and objectives
• Lead annual planning process across income, granting plans and operational expenditure, developing innovative approaches
• Ensure robust quarterly forecasting process supports resource planning, strategic operational expenditure investment decisions and guides the allocation of unrestricted and flexible funding to highest impact
• Ensure prompt monthly Management Information, implementing reporting tools, dashboards and  automation where possible
• Ensure key stakeholders across the Grants Team, Donor Relations Team and across FILE receive high value business partner support to enable strategic decision-making, in addition to support on individual donor proposals, grants and operational expenditure decisions
• Develop and implement a new donor proposal budgeting process
• Ensure financial reporting to donors is on time, accurate and high quality
• Oversee Grant Assurance, support finance colleagues with statutory and donor audits as required, and collaborate with the Legal Counsel and Head of Grants on grant risk reporting
• Ensure Grant Management System has strong controls and user administration and collaborate with Finance Team colleagues on data reconciliations
• Drive process improvement, and develop best practice guidance, training and induction materials for budget holders, tools and templates for grantmaking and donor management.
• Any other responsibilities required to support the success of the Finance Team

Key Outcomes

• The FP&A team has a clear vision, with ambitious but resilient annual planning
• The FP&A team has a strong culture of collaboration, trust, integrity and empowerment, and individual team members have clear objectives and development plans
• Robust annual organisational financial planning and quarterly forecasting processes support the delivery of FILE’s strategic objectives, high impact grantmaking and value for money
• Prompt, high quality Management Information supports senior stakeholders including SLT and FILE’s Boards in strategic decision making
• FILE’s full operational cost structure is modelled and well understood, to support resourcing and expenditure decisions to scale, flex or respond to risk as needed
• FILE budget holders and portfolio teams understand their budgets, financial risks and opportunities, and are supported to take good financial decisions
• FILE’s donors view FILE’s financial management and reporting as accurate and reliable
• FILE’s grantmaking has good internal and external financial processes, tools and guidance and is supported by a risk based assurance approach
• The FP&A team has a continuous improvement mindset, with best practice processes and moving towards automation and self-service reporting

Skills, Experience & Qualifications

• Relevant accountancy qualification or equivalent by experience
• Inclusive team leader, able to set a clear vision and navigate the team through growth and change
• Ability to develop and coach a high performing team
• Demonstrable influencing and presenting skills, up to Board level
• Good attention to detail and strong organisational, analytical and project management skills, with the              ability to be flexible as priorities and needs change
• A problem-solver, excels at financial modelling
• Highly collaborative

Location

FILE has offices in London and the Netherlands. We are advertising this role for candidates based (and with the right to work) in the UK, or the Netherlands.

Therefore, please note that this role will be advertised in multiple locations, but we are only hiring for one position. Please apply to the job post for your preferred location.

Working for FILE

FILE is a collaborative community of individuals who share a passion for climate, nature, and justice. We bring together knowledge and experience to support our mission.

Our people are empowered to lead their work both individually and as part of a wider team in order to make impactful change. As a relatively young organisation with the ambitious mission to change global systems, our roles are ideally suited to those who are highly strategic, flexible and adaptable, and open to growing in line with the Foundation.

FILE is committed to challenging inequality and values diversity, equity and justice in all areas of life. Our mission, work and impact is global, with staff and partners from across the world and a range of lived experiences. We firmly believe that we are strengthened by the diversity of our partners and staff.

At FILE, we actively work to create an inclusive culture where colleagues feel welcomed, heard and supported to succeed and thrive.

How FILE supports its staff

FILE is committed to creating a workplace that supports our staff to do their best work and develop professionally. FILE offer a generous annual leave policy and additional time-off work to support wellbeing. Amongst other benefits, FILE offers private healthcare and a contribution to a pension scheme.

FILE is committed to fostering an inclusive workplace where everyone feels valued and empowered. We welcome applications from individuals of all backgrounds and encourage candidates who can contribute to the diversity of our team to apply.
Join us in making a tangible difference in the fight against climate change by creating spaces where diverse voices come together to drive impactful solutions.

Applications

Please apply on our website and upload your CV. This role is open for applications immediately and we accept applications on a rolling basis. If you are interested, we encourage you to submit your application as early as possible. The role will close on the 15th of June.

Diversity & Inclusion

As an equal opportunities employer, FILE is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join FILE.

Job title: Head of Finance and Pensions
Hours: Full time – 35 hours a week
Location: W6 0LR
Pattern of work: Hybrid
Are you an experience hands on finance professional who is eager to get into a number one finance role?
If so the working for this small international not for profit organisation is the ideal role for you.
Working as part of finance team of two people you will oversee the work of part time Finance Assistant whilst you ensure that all financial reports and operations are completed and delivered in a timely manner.
Your day to day duties at Head of Finance and Pensions include;

• Overseeing and ensuring operations are completed accurately and in a timely manner including purchase and sales ledger
• Oversee month end process including bank and supplier statements
• Complete the month payroll run for 8 staff
• Complete financial reports including forecasts and budgets
• Ensure timely completion year end audit process including a backlog
• Present quarterly financial reports to audit and finance committee

This is a very busy and hands on role, and excellent stakeholder skills is an essential part of this role.
Other skills that you will bring to the position of Head of Finance and Pension;

• Knowledge of financial reporting
• Prior experience in delivering year end audit
• Knowledge of SORP and FRS 102 reports
• Good working knowledge of accounting systems such as Quickbooks

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Role: Finance Business Partner (Volunteering)
Location: (Bristol, Birmingham, Sheffield, London)
Contract Type: Permanent
Closing date: 16.05.2025 (CV’s are being reviewed on an ongoing basis so if interested, please complete an application as soon as possible) 

The successful candidate will need to be willing and able to attend occasional meetings in the evenings, via Teams. TOIL and flexible working arrangements facilitate this.

Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us
This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary
The Finance Business Partner in Volunteering is responsible for providing the first line of support and assistance with the development of financial plans, analysis of the financial performance and forecasts of the Adult Volunteering area, in order to provide high quality business insight to both support and influence strategic decision making by St John’s management teams. They will be a key member of the Financial Planning and Insight team to ensure delivery of the annual three-year budgeting process, that is aligned to strategic operational plans. This will require regularly meeting with relevant stakeholders to critically review and challenge reported performance against agreed plans. This role will not only look after the Adult Volunteering part of the organisation but support some other overheads/areas within the organisation.

About You
You are a fully qualified professional accountant (ACA, ACCA or CIMA). Ideally you have gained experience in the charity sector and large complex organisations. You can demonstrate previous experience in a finance business partner role with a track record of supporting the end-to-end processes for in-year forecasts and annual budgets and three-year plans that are aligned to business strategy. You have significant experience in managing the day-to-day, monthly and annual production of management accounting processes. To be successful you can demonstrate excellent skills in influencing with confidence and gravitas to respectfully challenge. You are naturally curious with a genuine interest in change and technology. You take personal ownership and possess a flexible 'can do' mind set and you are able to build and maintain effective networks both internally and externally.

About the Role

• Deliver high quality business and financial analysis, with detailed outcomes and benefits, to identify and present coherent rationales for change, to support continued coordinated, consistent and effective delivery of services across St John
• Provide impactful and effective finance business partnering to St John Budget Holders, the Senior Management and Executive Teams
• Work with the relevant stakeholders, to timetable in the production of the charity’s monthly management accounts and the annual budgeting and in-year forecasting process that is the aligned to business plans
• Drive continuous improvement in St John’s financial management reporting, forecasting and analysis
• Drive continuous customer experience improvement by simplifying and improving St John’s financial processes, to provide your collective internal and external customers, an efficient and effective finance experience
• Utilise technology and tools to continuously improve the presentation and content of the charity’s financial management reports to best support and meet the needs of Budget Holders, the Senior Management and Executive Teams
• Provide clear and understandable narrative to stakeholders and the rest of the team, advocating good accounting principles and helping to educate, inform and develop others within the wider finance team
• Identify financial risks and ensure that adequate measures and controls are in place for them to controlled and managed, or escalated where necessary
• Identify and implement cost and efficiency savings, where applicable and appropriate, without compromising the quality of the service and accuracy of the reporting.
• Work with operational business partners to provide the financial analysis and appraisal for business cases, including cost/benefit of capex investment projects, and support the preparation and submission of business cases to Executive Teams for approval

Please see the job description for more detail (this can be viewed on our website or once you click apply)

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Do you want to help millions of women in some of the world’s poorest countries succeed as entrepreneurs and work their own way out of poverty?

Since 2003, from Afghanistan to Zimbabwe, Hand in Hand International have helped more than 5 million women launch small businesses that can stand the test of time. Some are smallholder farmers learning to stand up to climate change, some are refugees starting a new life after running from conflict. Others are young women and girls with few opportunities, starting to dream – and plan – for the future.

Achievements (so far) include:

• 9.2 million new and improved jobs
• +93% average increase in monthly income
• 84% of women with the power to make decisions in their lives

We are delighted to be supporting Hand in Hand in their search for an ambitious, confident Partnerships and Philanthropy Officer to join their award-winning fundraising team. You will join a team of eight, including a Head of Philanthropy and Corporate Partnerships, three Philanthropy Partnerships Managers, two Philanthropy Officers and a Philanthropy and Corporate Assistant.

This is a Trusts and Foundations-focused Philanthropy & Partnerships Officer role with a mix of responsibilities across family Trusts and Foundations, Corporate Foundations, Wealth Management firms, and HNWIs. It’s a programme-led role and suits someone who is both personable and detail-oriented, excited by co-developing impact with donors through tailored projects.

As Partnerships and Philanthropy Officer, you will:

• Manage and grow a portfolio of family Trusts and Foundations, Wealth Management firms, and HNWIs
• Manage accounts worth $215,000 and drive new business worth $175,000
• Contribute to the team target of $7.1 million
• Develop detailed, programme-specific funding proposals
• Steward existing donors and develop new partnerships
• Build strong relationships with donors based on detailed programme insight

Ideal skills and experience:

• At least 1 year in a fundraising role ideally Trusts and Foundations or Major Donor
• Proven track record of securing gifts of c.$20,000+
• Ability to own relationships and manage a donor portfolio
• Methodical, detail-oriented, confident, and persuasive
• Strong sales and relationship-building skills
• Open to candidates from Corporate or Major Donor backgrounds who enjoy proposal development

Benefits include: 

• Annual leave: 26 days a year, plus bank holidays.
• Employee pension contribution of 6.5%
• 20 weeks’ full pay or equivalent to new mothers or primary caregivers and 13 weeks’ full pay or equivalent to new fathers or secondary caregivers (this also applies for adoption and surrogacy)
• Five days paid dependents leave per year
• International travel: Visiting their programmes and meeting the entrepreneurs they support is one of the most exciting and rewarding parts of working for Hand in Hand
• Gym stipend: Hand in Hand provide a monthly contribution towards gym membership / fitness or wellbeing activities
• Flexible working: Hand in Hand offer home working as standard on Mondays and Fridays
• Flexible start time between 8am–10am
• Positive, inclusive culture: Being an employer of choice is one of Hand in Hand’s six strategic goals. They aim to have an 80% recommender score (measured via a yearly staff survey). They believe diversity drives innovation and excellence and aim to recruit 33% of all new roles from groups that are traditionally underrepresented in the charity sector.

Are you passionate and curious about creating change in communities across the UK? We're looking for eight people to join our UK Portfolio Team as Portfolio Officers.

We have seven permanent roles available and one fixed term contract for 18 months.

At The National Lottery Community Fund, we are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage.

The UK Portfolio supports the ambitions and potential of communities across the UK.We focus on scaling projects with a UK-wide benefit, through significant investments, which enable systems-level change for communities.Our funding is intended to complement the work of other country portfolios: England, Northern Ireland, Scotland and Wales.

Portfolio Officers are at the core of what we do in the UK Portfolio and as we continue to develop in response to our strategy, we’re expanding our team. Our team is spread across the UK, and we're looking for people from a variety of locations within the UK.

This is a time of optimistic change and growth as we deliver our ambitious new strategy. 

As a Portfolio Officer you will:

• Work closely with grant seekers to support them through our funding processes, assess their applications and write and present high quality assessment recommendations to our decision-making Panels.
• Manage grants using best practice, thematic expertise, and the experience of customers and stakeholders to improve our grant making and inform our decision making.
• Manage your own caseload, liaise with grant recipients, undertake project visits, identify, and manage risk and support organisations to deliver their projects and measure their impact.
• Ensure our grant management and assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker.
• Use your critical thinking skills, curiosity, interest and understanding of our community-led mission areas to support and inform your approach to assessment and grant management.
• Be responsible for supporting people and communities across the UK, you will have a strong understanding of our vision, our commitment to equity, diversity and inclusion and our funding products.
• Work with stakeholders at different levels, represent the Fund at events, project visits and share learning from conversations, events, grant holder reports with the wider team so that we can maximise our impact.
• Work within the Fund’s policies and procedures and within the necessary legislation, in a way that is aligned with our values, visions and principles.
• At times, have opportunity to get involved in other work such as, helping to develop new funding products or contributing to cross Fund activities
• Support the effective running of team meetings and be responsible for ensuring our data is accurate and of high quality.

You’ll be joining a dynamic and welcoming geographically dispersed team, working with impactful and fascinating projects that are responding to and addressing a wide range of topics across the Fund’s four community-led missions.

We are looking for talented and proactive team players from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding.

Whether through lived or gained experience you will really understand the communities we work with.  You could come to grant-making from a variety of backgrounds.

Whatever your background, the role would suit people who:

• are passionate about achieving social change and have a strong commitment to equity, diversity and inclusion.
• have skills and experience in presentation and report writing and basic accounting and budget management.
• can apply their research, data gathering, insight and critical analysis skills to learn quickly about complex and nuanced issues.
• can synthesise complex information and present it to others in a clear and concise manner.
• can work flexibly at pace and to tight deadlines, using their initiative to manage their time working comfortably with competing priorities and deadlines.
• are adept at building and maintaining relationships with people from a range of backgrounds and job roles.
• are strong team players committed to sharing learning with their peers and the wider Fund to improve our processes and practices.
• are comfortable working with an online and geographically dispersed team.
• are comfortable learning and working with different systems and data.

You’ll report to one of our Portfolio Managers and work with other Portfolio Officers across different areas of the team.

The role requires occasional (once a month) travel across the UK to observe and critically analyse the work of applicants and grant holders.

Interview Dates: 14-17 July and 22-23 July

Location: UK Wide - We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidates. The role can be based at any of our UK offices: these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

Please note that only up to two of these roles can be based in London.

Any questions about the recruitment process or if you’re interested in learning more about the role, we’ll be hosting two online briefings webinars on 16 June at 12:30pm and 20th June at 12:00pm.To reserve a spot, please contact recruitment (the email address can be found on the advert on our website). 

On application, please align your supporting statement to the criteria below

Essential criteria

• Communication skills: Excellent listening, written and verbal communication skills. Strong report writing skills to produce concise, written recommendations for assessment purposes to set deadlines, and with the ability to communicate complex ideas in an engaging and clear manner, tailored to different audiences.
• Analytical skills: Ability to absorb a wide range of information to make judgement-based decisions with confidence, offering challenge when appropriate and managing risk appropriately throughout the grant making lifecycle.
• Organisational skills: Ability to use your initiative and manage a complex caseload of assessments and grant management, dealing with competing priorities and deadlines and demonstrating strong organisation and prioritisation skills.
• Relational skills: Ability to build and nurture effective, collaborative relationships with colleagues, community organisations, customers and other external agencies.
• Commitment to equity, diversity and inclusion and the ability to apply this throughout the grant making lifecycle.

Desirable criteria

• Sector insight: Knowledge and understanding of communities and the voluntary sector in the UK, and the ability to spot trends and identify opportunities for our programmes at least across one of our four community-led missions.
• Continuous improvement: Ability to identify opportunities for learning and improvement across the team by taking a proactive approach to problem-solving and continuous improvement.
• Data and finance: The ability to understand and assess data and financial information including business plans and accounts, and present this in a way that it can be accessible for others.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Do you have the skills to design and implement innovative learning programs that empower education professionals and elevate practice?

At Ambitious about Autism, autistic children and young people are at the heart of all we do. We stand with them, champion their rights and create opportunities. If you share our vision of a world where autistic children and young people can be themselves and realise their ambitions, then we want to hear from you.

We are seeking an Ambitious Academy Instructional Designer to join our team and take the lead in shaping high-impact learning experiences for education staff that lead to high-quality education provision for autistic children and young people.

This is a unique opportunity to drive forward the design, development, and implementation of cutting-edge programs and materials that result in meaningful, inclusive educational provision.

Key Responsibilities:

• Lead the design and delivery of innovative learning programmes that enhance the skills and confidence of education professionals.
• Apply evidence-based instructional design principles to create impactful content and experiences.
• Collaborate effectively with subject matter experts (SMEs), educators, and stakeholders to ensure content is relevant, accessible, and practical.
• Integrate educational technologies to enhance engagement, accessibility, and learner outcomes.
• Continuously evaluate and improve program effectiveness through feedback and learning analytics.

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with.

In return, we offer excellent benefits including flexible working, very generous holiday allowances, access to professional development and more.

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with.

Please see the full recruitment pack on the link below.

If you would like more information about the role or would like an informal, confidential discussion please contact Stephen Vickers.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance

Operations and Service Delivery Lead

London

£50,016 – £53,000

An exciting opportunity is available for a dynamic individual with a passion for providing excellent customer service and event management. The Education Directorate with our client is looking for an operations and service-delivery lead with the ability to lead a team and manage multiple complex workstreams, to join them in the Business development and education support team.

The Education directorate delivers a wide range of educational programmes for doctors of all grades. The portfolio includes one- and two-day workshops, their accredited programmes, commissioned programmes, online courses, podcasts, and Masters programmes in partnership with university partners.

They have wide portfolio including topics such as teaching, learning, assessment, feedback, supervision and communication skills. The directorate has a team of educationalists who design and deliver these programmes and a team of education coordinators and librarians who provide management and all aspects of learner support.

About the role

You will work closely with internal colleagues such as educationalists, project managers and administrators, as well as colleagues in finance, IT, HR, and communications. You will lead and manage a team, and you’ll be required to work collaboratively with a broader team of volunteer clinical faculty who help us develop and deliver our programmes.

You’ll work closely with the Head of relationships and engagement and the Projects and credentials lead, to ensure that the team support all areas of the business, including event management, projects, marketing and quality assurance.

You will make an impact every day by:

• Leading a busy and fast-paced team who deliver education coordination and library services for the directorate, role modelling positive attitude and collaborative working
• Taking responsibility for the team providing excellent customer service to learners, faculty and commissioners
• Taking ownership of providing high-quality written documentation, including templates for learner correspondence, reports for Boards and marketing copy.
• Working collaboratively with others in the directorate, and the finance team to manage budgets and operational accounts

About you

They’re looking for candidates with:

• Line management experience and an ability to lead, develop, motivate, and manage staff, delegating effectively.
• Strong communication skills including excellent writing skills
• Outstanding organisational skills and the ability to liaise and communicate confidently with a range of people, including senior external stakeholders.
• Ability to manage multiple complex workstreams at any one time
• Knowledge and experience of managing multiple events
• Knowledge and experience of setting and managing large budgets
•  Experience of planning and working to deadlines, using initiative, and working flexibly

Closing date: 23 June 2025

Interview date: 07 July 2025

Please note, they will be reviewing applications as they come in. Interviews could be arranged and roles could be filled before the advertised closing date, we would therefore encourage those interested to apply as soon as possible.

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

Our client is all about our people – our members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.

Client Adviser – Services & Grants Team

Location: Hybrid working (currently two days per week in our London office). 

Contract type: 1 year Fixed Term-Contract, 35 hours a week 

Starting Salary £35,790 per annum

 

 

About Bank Workers Charity

We’re the charity for past and present bank employees and their families – here when life gets tough.

Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support – from expert advice and specialist referrals to financial grants.

We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company here.

 About the role

Our Client Advisers are often the first people our clients speak to – and that first conversation really matters.

Whether someone is facing financial hardship, struggling with their mental health, or unsure where to turn for help, you’ll be there to listen, understand, and guide them through the support we offer.

It’s a varied and rewarding role. You’ll provide advice and guidance, coordinate casework, process grants, and refer clients to our trusted partners – helping them access the right support at the right time.

You’ll be part of a friendly, collaborative team who share ideas, support one another, and care deeply about doing good work. We’ll make sure you’re fully trained, supported, and encouraged to grow.

If you’re empathetic, organised, and want to make a meaningful difference to people’s lives, this could be the role for you.

 

 About you

You’re someone who genuinely cares about helping others – and knows how to listen without judgement.

You have experience supporting people with things like housing, benefits, mental wellbeing or budgeting – or you might come from another role where empathy, problem-solving and clear communication were key.

Some of the people you support may be facing difficult situations, so you’ll be calm under pressure and confident making decisions. And while not every call is as complex, you’ll always have the support of your team.

You’ll be organised, curious, and open to learning. Most of all, you’ll want your work to have a tangible, positive impact on people’s lives.

 

What we offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include:

· 28 days holiday, plus statutory bank holidays

· 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions

· A wide range of employer funded wellbeing experiences through Heka

· Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)

· Group Life Cover (three times annual salary)

· Weekly wellbeing half hour

· Employee Assistance Programme

To apply, please review the attached applicant pack, which includes the job description and person specification, and send a CV and a supporting statement. 

In your supporting statement, please tell us (around 100 words per answer):

1. What makes you a good fit for this role? Tell us about the experience and transferable skills you’d bring – particularly anything that relates to the role description.

2. Can you share an example of how you’ve supported someone facing a difficult situation? We’d like to hear how you’ve helped them overcome challenges to do with housing, benefits, debt, mental health, domestic abuse or caregiving.
 

3. Describe a situation where you had to explain something clearly and sensitively to someone who was struggling. How did you approach it?

Closing Date: Tuesday 17th June 2025.

Interview date: Tuesday 24th June 2025
 

Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities. 

Are you a talented communications and event management professional who cares about improving local communities through the power of business? Heart of the City is looking for a proactive communicator, who is comfortable working in teams and on their own to communicate and deliver an engaging calendar of activities that drive impact and support income generation. You will need to be able to formulate messaging to appeal to different types and sizes of businesses to partner with us or take part in our training programmes, all the while ensuring effective delivery of our events.

Details of Job

The Events and Communications Officer will work across the team to plan, produce and deliver a calendar of in-person and on-line events. They will also communicate our work to external audiences to drive the participation of small and medium sized enterprises (SMEs) in our programmes and attract potential funding from corporates, grant-makers, and government bodies.

The post holder will work with the programme team to manage a calendar of online and in-person events and oversee the event process from beginning to end. The post holder will manage ticketing platforms, oversee event budgets and logistics and create event briefings to ensure alignment between external speakers and team members. This will include overseeing the set-up of IT and technology to ensure smooth event delivery and acting as a main contact point for external event partners. After events, the post holder will manage communications with external partners and audiences, log their participation in the CRM system and produce timely reports on event outcomes for the programme team contributing to evaluation and learning cycles.

The post holder will also work with the Director and programme team to deliver the charity’s marketing and communications plan. They will maintain and grow our brand identity and tone of voice by using social media platforms, paid advertising campaigns and creating original content for our website to share our impact, drive participation and grow our partnerships. They will also work with a variety of external stakeholders to share Heart of the City’s impact, grow our network and drive greater participation and engagement in our work.