Leading animal charity is seeking a Senior Individual Giving Officer; responsible for the strategy to recruit, maintain and optimise the value of individual giving supporters. This includes but is not limited to the planning, execution, fulfilment and review of direct marketing activity across direct mail and telemarketing campaigns.

This role has line management responsibility for the Supporter Care Officer, and additional line management over temporary staff as necessary.

Primary responsibilities:
- Overseeing a range of direct marketing campaigns across acquisition and retention from campaign planning to execution
- Evaluating campaign performance through ongoing analysis and end of campaign reports, reporting to the Head of Fundraising as required.
- Supporting the development of the individual giving budget and to make recommendations to the Head of Fundraising that aim to secure the strongest possible return on investment

Skills/Experience required:
- Significant experience in individual giving fundraising campaign management and techniques
- Setting, managing and reviewing fundraising budgets
- Creative development, production and fulfilment requirements; briefing, execution and analysis.
- Project management and working on multiple campaigns simultaneously.

NL Recruitment is currently looking for a Senior Fundraising Officer to join a disability equality charity based in London. Working closely with the Acquisition Manager, you will join an energetic and enthusiastic team to create an excellent supporter experiences that are distinctive to the organisation.

As the Senior Fundraising Officer, you will;

• Work and manage external suppliers to ensure the organisation's aims and objectives are met
• Develop, manage and optimise cause and lottery F2F campaigns and payroll giving activity
• Monitor and track performance of campaigns
• Deliver training sessions about the organisation's campaigns to engage fundraisers
• Recruit, manage and develop staff and encourage team members to maximise their potential

We are looking for a passionate Senior Fundraising Officer with good problem solving skills. You will also have;

• Experience of developing and delivering supporter acquisition campaigns through F2F
• Experience of managing externa; agencies and internal stakeholders to deliver successful campaigns
• Raisers Edge experience or other fundraising system
• A flair for training
• A keen eye for detail

Over the past year CPRE, the countryside charity has undergone a great transformation which has led to a range of exciting developments including a completely new brand, a strong set of organisational values, a new strategy, in depth audience insight and the launch of a new website.

As one of two individual giving officers, you will support programme growth and generate income from donors, both new and existing. These donors will give to us through membership, regular donations, annual appeals, raffles and digital fundraising, and through new products we are in the process of establishing.
Reporting to the Individual giving manager, you will support the development, implementation and growth of a portfolio of products, while working in our friendly and busy office in London. By building upon existing relationships, and attracting and converting new supporters, you will grow our income in this area, helping to create a sustainable platform for all our fundraising activity.

We are looking for an enthusiastic all-rounder - someone with a real passion and aptitude for working with creative partners and colleagues to creating compelling and effective fundraising communications, while also being confident in the more technical aspects of direct marketing: drafting data briefs, devising robust tests and analysing results.

The successful candidate will have previous experience in a charity fundraising environment and a proven track record in project managing direct marketing activities across a variety of income streams and channels, including digital and social media. Ideally, your experience will include supporter acquisition as well as retention, with knowledge of new product/offer development and implementation of ‘test and learn’ programmes. 

To apply, candidates should send us their CV, the CPRE referee sheet with a covering letter addressing how they meet the criteria of the Job and person specification; failing to address the criteria, will mean you will be unlikely to be shortlisted. Quote: Job ref: IGO/CJ

Job title: Senior Direct Marketing Officer
Salary: up to £36,526.08 per annum
Location: Chelwood Gate, Haywards Heath or homebased
Job type: Fixed term contract
Contract length: 12 months
Hours per week: 35
Closing date: 31 May 2020
Interview date: 12 June 2020

Please be aware this is a fixed term contract position for up to 12 months, working 35 hours per week (5 days). The role could be considered as a homebased position.

We are seeking an experienced Senior Direct Marketing Officer to join our passionate, award-winning team fundraisers.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Direct and Digital Marketing team sits within the Fundraising Directorate of the charity – working collaboratively to create a fully integrated individual giving programme. With an ambitious annual income target of £20m the team of 20 work across multiple communication channels to promote our regular giving and cash offerings.
In this exciting and varied role, you will play a vital part in ensuring financial stability for the charity’s future. You will lead on two of our successful regular giving programmes; Cat Sponsorship and Membership, managing both acquisition and stewardship activity across a variety of different media (including DRTV, paid social, telemarketing and post). You will also line managing one direct report and a small team of volunteers across the UK who support these programmes.

The ideal candidate will have substantial experience in direct marketing, preferably within the charity sector; excellent experience of working across a broad channel mix (DRTV and Digital would be advantageous) and strong working knowledge of MS Office as well as transactional databases – such as CARE NG, Raiser’s Edge or ThankQ. Previous budget management experience, with proven track record of achieving income against agreed financial targets and leadership/line management experience is essential.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a virtual interview including a presentation.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

This is an exciting opportunity for an enthusiastic Individual Giving Officer to maximise acquisition of new supporters and development of existing supporters to grow income, through planning and implementing a wide range of direct marketing approaches

The Role
To work with the Individual Giving Manager to help achieve and deliver key objectives and annual income targets in the Individual Giving Strategy.
Plan and project manage a range of activities/communications from inception (creative brief) to dispatch, on and off-line.
Analyse and manage data to ensure the right targets or potential new audiences are selected for any acquisition, stewardship, conversion or lead generation campaigns.
Oversee copy and design development, print and production or on-line content build, resolving issues and differences of opinion, or escalating as appropriate to keep activity on schedule and on budget.
Proactive responsibility for keeping up to date with competitor activity and with issues affecting the fundraising sector, including changes in regulations to ensure our activities are compliant.

The Candidate
Previous experience of working for or on behalf of a not for profit organisation(s)
Proven experience of developing and implementing supporter acquisition and/or retention fundraising programmes.
A proven track record in planning and delivering successful direct marketing activities across a range of channels, including print, digital and social media.
Previous experience of using databases and/or briefing database teams to provide data selections, segmentation and results analysis.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

This is a fantastic opportunity to be the first ever Individual Giving Officer for an ambitious and inspiring health charity. In this role you will have the opportunity to develop new products and feed into the individual giving strategy.

The Charity
A growing health charity.

The Role
Write copy and work with the Communications team or agencies to create compelling direct marketing campaigns across a range of channels for acquisition, retention and development.
Record, select and segment data for campaigns using Raisers Edge.
Analyse results from direct marketing activity and evaluate to inform the direct marketing programme, including applying results from test activity into future campaigns.
Manage the budget, sign off process and schedule for your campaigns to ensure all direct marketing activity is delivered on time and to budget.
Deliver first class supporter journeys for donors to ensure they all receive timely and engaging communications.
Manage the relationships with payroll giving fundraising organisations to ensure we recruit high levels of donors and maintain payroll giving income.

The Candidate
Experience of working in direct marketing (preferably for a charity)
Excellent copy writing skills to inspire and engage donors.
Numerate with proven analytical skills.
Good working knowledge of database (ideally Raisers Edge) and all Microsoft packages including word, Excel and outlook.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We’re looking for an experienced fundraising manager to manage our inspiring individual giving programme for our 15,000 committed Womankind supporters. If you have a passion for women’s rights, experience of running successful individual giving programmes that galvanise existing supporters through exceptional supporter care and attract new supporters through online and offline methods, enjoy working with databases, are highly organised and have a talent for writing engaging fundraising appeals that tell a powerful story we’d love to hear from you. 

Overall purpose  

The Individual Giving Manager will be responsible for recruiting, retaining and developing individual donors to increase income for Womankind Worldwide and for contributing to the overall Financing strategy. 

The post holder will need to work closely with the Fundraising and Marketing team to ensure coherence and consistency of approach, ideas and activities. The post holder will also work to ensure that there is a cross-organisational understanding of Individual Giving and work closely with Programme, Policy, Communications and Finance managers. 

The post holder will be tasked with delivering five key areas of responsibility as detailed below.

 RESPONSIBILITIES 

1. Develop and manage Womankind’s Individual Giving programme

• Develop and implement the Individual Giving strategy.
• Develop, manage and monitor budgets and provide internal financial reports, income analysis and monthly key performance indicators.
• Recruit new supporters to the organisation through a range of methods including cold mailings, inserts, lottery and digital fundraising.
• Retain supporters by ensuring they receive exceptional customer care and receive regular communications such as newsletters and e-communications.
• Develop and maximise levels of giving and reactivate lapsed giving through methods such as direct mail appeals and email marketing. 
• Ensure that all activities comply with best practice and relevant legislation including GDPR. 
• Manage and support all posts within the Individual Giving team setting and monitoring their annual objectives.  

2. Design and implement fundraising communications

• Create mailing concepts and write content for income-generating appeals.
• Work with the Communications Manager to develop content for online audiences.
• Manage and work with external suppliers, such as print and mailing houses, designers and list brokers in producing and supplying direct marketing materials and in delivering direct marketing campaigns. 

3. Develop other methods of individual giving

• Manage and develop the High Value and Mid Value Donor programme, working closely with the Fundraising & Marketing Officer. 
• Develop and promote Womankind’s Legacy programme working with the Fundraising & Marketing Officer. 
• Explore, test and develop new areas of individual giving. 
• Oversee income generating activities and events by supporters, community groups and networks working with the Fundraising & Database Officer. 

4. Maintaining the fundraising database 

• Undertake other reasonable responsibilities not outlined above which are commensurate with a role of this nature.  
• The post holder must be committed to the mission, vision, values and aims of Womankind Worldwide as it seeks to support and speak out about women’s human rights and development internationally. 
• All Womankind employees are expected to contribute towards developing a supportive working environment and demonstrate a commitment to professionalism and respect, transparency and accountability and uphold quality standards as outlined in policies and procedures, and in compliance with Womankind’s Equal Opportunities Policy.

REPORTING STRUCTURE

This position reports to: Director of Fundraising and Marketing 

This position line manages: Fundraising & Marketing Officer; Fundraising & Database Officer

PERSON SPECIFICATION 

Essential

• Demonstrable experience of direct marketing (both donor development and donor acquisition campaigns) and demonstrable understanding of database marketing principles

• Outstanding written communication skills and experience of writing successful fundraising appeals
• Proven experience of managing external suppliers
• Good organisational skills and the ability to prioritise, work to deadlines and work on own initiative
• Experience of using Raisers Edge or an equivalent fundraising database to a high level, to carry out campaign analysis and to prepare management information
• Proven ability to prepare, maintain and report on income and expenditure budgets.  This should include routine use of spreadsheet packages
• Ability to communicate effectively both orally and in writing ideas/propositions to a wide audience both internally and externally
• Excellent interpersonal skills
• Ability to analyse and interpret information
• Ability to work proactively as part of a team
• An understanding of, and commitment to, Womankind’s Equal Opportunities policy and Womankind’s vision and values
• Experience of staff or volunteer management. 

Desirable

• Experience of managing a UK Aid Match appeal
• Experience of managing an individual giving programme
• An understanding of not-for-profit direct marketing
• Ability to travel overseas for work in order to gather content for appeals. 

TERMS AND CONDITIONS

Hours  

35 hours 

Salary

£38,823 - £42,353 – depending on experience

Contract 

9 - 12 months (maternity cover) Fixed Term Contract

Probationary period

3 months 

Holidays

25 days per annum plus statutory holidays and Christmas break (pro-rata)

Pension

Womankind has a contributory pension scheme in place.

Due to the high volume of applications we receive, we regret we will not be able to respond personally to applicants who are not short-listed. If you have not heard from us within three weeks from the closing date, please assume you have been unsuccessful on this occasion. Only shortlisted candidates will be contacted.  

Closing date for applications: 12:00 noon on Tuesday, 9 June 2020

Interviews: w/c 16 June 2020 (TBC)