Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.
Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.
You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. This role would suit someone with experience of customer service and relationship management with a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.
This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.
Timeframes
Closing date for applications: Midday Thursday 19th May
Candidates will be notified of outcomes by EOD Friday 22nd May
Interviews will be two stages, see dates within the Candidate Pack
Recruitment Agency 
6 - 10
Thank you!
Grants Officer
Help shape the impact of two leading charitable trusts
We are seeking a dedicated and motivated Grants Officer to work closely with two grant making Trusts and managing a varied portfolio of grants including the Arts & Heritage, Culture and Health & Social welfare, climate and environment, from assessment and due diligence through to monitoring and reporting
The Trusts’ support for charitable causes for over 50 years represents one of the leading examples of sustained philanthropy in Britain.
Position: Grants Officer
Salary: £51,718 per annum
Location: London/Hybrid (Based in London Victoria with the expectation to work in the office at least two days per week)
Hours: Full time 35 hours per week
Contract: 18-month Fixed Term Contract
Closing Date: 9:00am, 5th May 2026
First round interviews (online): Monday 18th May 2026
Second round interviews (face to face at the offices in Victoria): Tuesday 26th May 2026
About the Role
Working across both Trusts, you will manage a varied portfolio of grants including the Arts & Heritage, Culture and Health & Social welfare, climate and environment, from assessment and due diligence through to monitoring and reporting. You’ll balance analytical depth with strong relationship-building skills, ensuring that information for funding decisions is robust, and aligned with each Trust’s strategy.
Key responsibilities will include:
- Assessing grant applications and carrying out financial, governance and delivery due diligence
- Preparing clear, well-reasoned recommendations for Trustees
- Managing grants end-to-end, including payments, monitoring and compliance
- Producing insightful reports and analysis to support strategic decision-making
- Undertaking research to inform priorities and future funding approaches
About You
You will have demonstrable experience in grant-making; this could be from already working in philanthropy or for a grant-giving organisation or perhaps you have applied for and delivered grant-funded programmes. You should be motivated by the Trusts’ purposes and be keen to develop experience in grant-making in a collaborative and values led team.
You will have:
- Strong analytical, organisational and research skills
- Confidence working with budgets and financial information
- The ability to communicate clearly and sensitively with a wide range of stakeholders
- A high level of integrity and sound judgement
- A commitment to fairness, inclusion and thoughtful grant making
About the Organisation
The Trusts focus on public engagement with culture, including the arts and dance, particularly where this delivers benefits such as improved quality of life and supports work that improves the choices of people experiencing disadvantage and inequality, including those affected by homelessness, as well as refugees and asylum seekers. They also support with funding for curatorial support, industrial, conservation and marine heritage, archaeological and outreach projects, (as well as the Museums Archaeological Acquisition Fund); Health and Social Welfare (including support for older people and projects that help disadvantaged families and young people); Cathedrals; Education (through bursaries and apprenticeships in conservation and heritage skills, and in music and dance); and Overseas work (including Arts and Heritage projects in South Eastern Europe and programmes in anglophone countries in Africa).
Benefits
In 2025 the charity received an ‘outstanding workplace’ award for the staff survey results – which recognises the hard work, contribution and commitment of all staff which makes this a fantastic place to work.
Core benefits include a generous pensions scheme (12% employer contribution), life assurance, income protection, private health and dental care, annual health checks and Employee Assistance Programme, along with a range of benefits designed to promote your work/life balance and make your time with us enjoyable and rewarding.
Use of AI in applications
Applications are reviewed by people, not systems. While AI tools may be used in a supportive way, applicants are encouraged to present their skills, experience and values authentically and in their own voice.
Other roles you may have experience of could include Grants, Grants Officer, Grants Coordinator, Grant Giving, Fundraising, Grants Fundraiser.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Thank you!
A supporter opens an email at a moment they’re looking to understand why Dementia is the UK’s biggest killer, and how together we can beat dementia through fundraising, research, and campaigning activities. They discover an email created using evidence and insight to inspire action and build trust.
We’re here for everyone affected by dementia. Whether someone is living with the condition, caring for a loved one, or trying to make sense of a diagnosis, we want them to feel supported, informed and understood.
We are a mix of advisors, supporters, fundraisers, researchers, communicators and technical specialists. Some of us are volunteers, some are employees, but we’re all working towards the same goal: making life better for people affected by dementia.
We’re also committed to building a team where everyone feels welcome and able to be themselves. We know that different perspectives make us stronger, and we encourage applications from people of all backgrounds and experiences.
As part of our Omnichannel Team, you’ll help shape how we connect with people through email and SMS by creating personalised, supporter focused communications and journeys. You’ll work closely with colleagues across the organisation, not just delivering great campaigns, but helping others feel confident and supported in doing the same.
It will take a Society to beat dementia. Join us.
What you’ll do
You’ll create and deliver email and SMS campaigns that clearly communicate that Dementia is the UK’s biggest killer and the solutions we offer, in a thoughtful and genuinely helpful way to the people receiving them. You’ll think about how messages feel as well as how they perform, making sure they are accessible and reach the right person at the right time and through the right channel.
You’ll work alongside colleagues from different teams to plan and improve their campaigns, offering feedback in a way that builds confidence and supports learning. You’ll also develop and manage content calendars, helping to make sure our communications are joined up, relevant and aligned with what matters most to our supporters.
Part of your role will involve building and improving automated journeys and integrations, helping to create smoother, more personalised experiences. You’ll spend time looking at performance data, running tests and using what you learn to keep improving how we communicate.
You’ll also be a go-to person for our email and SMS platforms, sharing your knowledge, answering questions and helping others develop their skills.
About you
If this role sparks your curiosity and you feel inspired to make an impact, we would be thrilled to hear from you.
- You have experience with email marketing, planning, designing, building, and testing campaigns
- You’re a confident writer who can adapt your tone and style to connect with different audiences
- You enjoy putting together content calendars that reflect your organisation’s priorities and vision
- You’ve built automated journeys or integrations for sending emails or SMS messages.
- You’ve experience training teams on how to use an ESP e.g. Dotdigital to build engaging and impactful email and SMS comms.
- You’re comfortable giving, honest and supportive feedback based on best practise and evidence that helps others grow and shine
- You like exploring data to see what’s working, what could improve, and how to make things even better
- You love working with people, building positive, collaborative relationships, and celebrating team wins
The work you do will help people feel informed, supported and less alone at times when it really matters.
It’ll take a Society to beat Dementia. If you want to use your skills in a way that has real impact, and be part of a team that values ambition, kindness, collaboration and inclusion, we’d love to hear from you.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.