Acquisition Manager Jobs in Charing Cross, Greater London
Closing Date: 24 April 2024
Ref 6669
Are you ready to make a difference? Are you passionate about driving positive change and impacting lives? Join us as our Fundraising Executive - Direct Engagement to ignite change with heartfelt conversations. You will have an opportunity to transform lives, one meaningful interaction at a time.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About you
As our Fundraising Executive - Direct Engagement you will play a pivotal role in our fundraising strategy. You will support our Direct Engagement Managers, to lead multi-channel campaigns, focusing on both Face to Face and Telemarketing initiatives. With an 80% allocation to Face to Face and 20% to Telemarketing, you will be at the forefront of our growth trajectory.
In this role, you will:
- Assist the Direct Engagement Managers in crafting compelling campaigns to drive donor acquisition and income targets.
- Seamlessly navigate between Face to Face and Telemarketing activities, ensuring campaign cohesion.
- Coordinate the delivery of fundraising materials across various acquisition channels.
- Maintain meticulous records of campaign activities, generating insightful reports for performance evaluation.
- Champion supporter insight and data analysis, driving continuous improvement in acquisition outputs.
- Ensure fundraising activities comply with legislation and best practices, maintaining our fundraising compliance program.
To be successful, it is important that you have:
- Proficiency in fundraising regulations, with a knack for resolving day-to-day issues.
- Strong project management abilities, delivering complex projects on time and within budget.
- Experience in acquiring new donors through external fulfilment agencies.
- Expertise in monitoring and analysing campaign targets, results, and KPIs.
- Demonstrated proficiency in conducting mystery shops, shadowing site visits, and call listening.
- Track record in developing and delivering materials, as well as training sessions.
- Aptitude for utilising data insights to drive strategic decisions and manage budgets effectively.
What we offer you:
- A diverse, unique role where no two days are the same, with huge capacity to build and acquire new personal and professional skills and create your own scope to make change within one of the world's leading international charities.
- An organisation that believes in innovation and a diverse set of brilliant colleagues who are both experts in their fields and collaborators and supporters of innovation.
- Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Closing date: April 24, 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, However, for this role, you will be required to work from our Farringdon Office- London on average 1 day a week, some weeks this might be slightly more, some weeks could be slightly less. Please note that travel costs to your contracted office will be at your own expense. This role will require you to visit teams throughout the UK in line with our compliance programme, costs of which will be covered by SCUK.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.
As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.
This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.
As their Lottery Manager, you'll take the lead in the development of their new lottery programme. Devising a comprehensive strategy for the successful launch and ongoing management of their lottery product. Ensuring all products are scoped out, plans in place to develop and delivery this as well as complying with all relevant gaming regulations and legal standards. You will work collaboratively with creative teams to develop branding and strategic plans to drive awareness and ticket sales.
The ideal candidate will possess a robust history of successfully delivering gaming products within a fundraising capacity, whether it be a weekly lottery or raffles. Moreover, you should possess hands-on experience in implementing data-driven acquisition and stewardship programmes aimed at enhancing acquisition and net income. Additionally, they are seeking someone with a strategic mindset, adept at not only developing but also overseeing the execution against plans. A thorough understanding of gaming regulations, compliance requirements, and ethical standards in gambling is paramount. Equally important are exceptional communication skills, enabling the articulation of a compelling vision and fostering effective engagement with diverse stakeholders.
To apply, please either send an updated CV in response to this advert, or contact Sean Fallows at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.
Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Homebased/Nationwide
Contract Type: Permanent
Hours: Full Time, 35 Hours Per Week
Salary: £47,736 to £50,388 per annum
Would you like to be the part of the driving force behind one of the UK’s most cherished traditions, the Royal British Legion’s Poppy Appeal?
Skilled at customer / supporter journeys? Experienced at driving recruitment / acquisition campaigns?
c52,000 people volunteered for the Poppy Appeal last year. It’s the largest UK charity appeal (c£50 million), and a treasured moment in society each November where people are given the opportunity to remember. Volunteers are the lifeblood of the appeal, without them there would be no poppies out on the streets and supermarkets.
This role will:
- Strategically manage and deliver the volunteer experience, maximising engagement and minimising attrition through a best-in-class volunteer journey
- Drive recruitment campaigns to find more volunteers, ensuring full national coverage
- Find easier ways for people to give time, developing audience led propositions that work to engage more people from diverse backgrounds
Your experience of acquisition and engagement strategies has the ability to transform the appeal. Join our ambitious, forward thinking team, with a passion for the poppy and growing and nurturing our incredibly committed volunteers.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Here, innovation meets tradition as you lead the charge in transforming how we recruit and retain volunteers. You'll be the engineer of change, designing strategies that not only attract but empower our volunteers, ensuring their journey is as rewarding as the cause they serve. Collaborating with a team driven by purpose, you'll leverage cutting-edge data analytics to fine-tune our approaches, maximising engagement and fundraising impact.
Beyond the numbers lies the main part of our mission – recognition and appreciation. As the torchbearer of gratitude, you'll champion initiatives that celebrate the selflessness of our volunteers, promoting a culture where every effort is cherished. Overseeing of support systems, orchestrating the care that nurtures our volunteers, ensuring they feel valued every step of the way.
In this role, you're not just a manager – you're a steward of remembrance, entrusted with the legacy of honoring those who've sacrificed for our nation. Your canvas expands beyond strategy to encompass the very essence of resilience and unity, as you collaborate with stakeholders to shape the future of remembrance. If you're driven by purpose, fueled by passion, and ready to leave a lasting imprint on the fabric of history, join us in our mission of resilience and remembrance.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be expected to travel regularly in the course of your work. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 21st April 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as poss
The client requests no contact from agencies or media sales.
Purpose of the role:
The purpose of this role is to manage and deliver an effective email CRM programme for ZSL and its Zoos (London Zoo and Whipsnade Zoo) across the broad range of audience groups (zoo visitors, donors, members, experience bookers, etc.). The aim is to continuously grow customer acquisition, engagement, value and loyalty as part of an overarching Supporter Journey that has the customer experience at its heart.
Your key responsibilities:
- Design and build on-brand email marketing campaigns from end to end. Including copywriting, building emails on Dotdigital, sending campaigns and manage A/B and MVP testing strategy to ensure continuous optimisation of email campaigns.
- Own the overall email campaign plan and delivery, working with audience owners across ZSL to manage email communications, providing guidance and best practice.
- Analyse and segment customer data and maximise this data to deliver effective targeted activity, managing the quality and frequency of messaging. Use this insight to identify opportunities for up-selling or cross-selling programmes.
- Develop and deliver customer data acquisition strategies and ensure all activity is GDPR compliant.
- Work with the Membership Marketing Manager to fully develop, deliver and manage an effective CRM programme for ZSL to build (automated) supporter journeys along the customer lifecycle, driving loyalty and growing the value of each customer and ROI from CRM activity.
- Work with the Digital Marketing Executive to track and analyse campaign results (engagement, conversion rates, web analytics, ROI) to produce regular reports on campaign performance, and continuously implement improvements based on findings.
- Develop strong working relationships with our Ticketing and Systems teams to understand and use Tessitura, our membership and donations CRM platform as well as ticketing and experiences data from SEE Tickets.
- Manage ZSL’s email service platform (currently Dotdigital) including being responsible for managing and maintaining the data within it to ensure that all customer data and communication is GDPR complaint, management of the ESP budget and management of the relationship with the ESP supplier.
ABOUT YOU
Your experience:
- Email CRM programme management expertise
- Consumer marketing communications experience and management of a customer database essential
- Experience with Dotdigital highly desirable
- Working knowledge of HTML desirable
- Experience with CRM platform Tessitura desirable
Your skills and knowledge:
- Strong project management skills and ability to co-ordinate multiple projects and stakeholders and manage competing priorities
- Excellent working knowledge of email service provider platforms, including knowledge of establishing automated programmes
- Experience in content development, including copywriting
- Experience in manipulating customer data with a high attention to detail
- Proven knowledge of the General Data Protection Regulation
- Good analytical and problem-solving skills with strong commercial focus
- Excellent interpersonal, communication and influencing skills
- Excellent Microsoft Excel skills
This post can operate on an agile/blended working model. We’re currently meeting as a team at the office (Regent’s Park) once per week, working from home for the rest of the week. Occasional travel to Whipsnade Zoo will also be required.
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.
ABOUT US
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages
NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be working with WONDER foundation in their search for an Individual Giving Manager to join their team. This amazing international organisation is determined to empower women and girls around the globe. With a mission is to empower women, girls and their communities through access to quality education, they transform lives for good so that women and girls can exit poverty for good.
At WONDER you would be joining a team who are committed to working together to reach ambitious goals. They are looking for someone who isn’t afraid of a challenge but who is also open to collaborating and refining ideas with teammates who are committed to your success. This is a role for anyone who loves to plan and see those plans through to completion, who has excellent relationship management skills and who is digitally savvy.
The Individual Giving Manager will be responsible for raising unrestricted income from individuals by planning and executing the day-to-day campaigns to recruit, engage and retain supporters through a range of channels. You will also be managing the content and design of supporter materials, working collaboratively with internal and external stakeholders to identify captivating marketing material.
The successful candidate will be an ambitious fundraiser who can work independently within a small team when needed. You will have demonstrable experience in income generation and end to end development of campaigns, in retention or acquisition, or both.
This is a permanent role with a salary of £32k – £36k which offers hybrid working from their offices in Brixton (London) three days a week.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Flora Cunningham at Prospectus.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are thrilled to again be partnering with a health/medical charity to support the recruitment of a new Individual Giving Manager (Retention & Development) on a permanent basis.
What’s on offer:
- Salary: £38,000-£46,000
- Working pattern: The organisation offers a hybrid working pattern, coming into the Chelsea/Sutton office 2 days/week.
- Managing a team of 3
With ambitious growth plans aimed at increasing income by over 60% in the next 5 years, the charity has exciting plans to grow and diversify the supporter base as well as develop audience first supporter journeys to provide donors with the best possible experience and maximise the lifetime value.
As the Individual Giving Manager - Supporter Retention & Development, you will play a pivotal role in the Individual Giving team. You will be responsible for the development and delivery of multi-channel (online and offline) activity and campaigns for Supporter Retention & Development including conversion, upgrade, reactivation, cross-selling, cash appeals & in memory income. You will lead on building the Supporter Retention & Development programme, focusing on growing income, the supporter base and improved engagement.
Key responsibilities include:
- Proven experience of Individual Giving / Direct Marketing within a multi-channel, multi-discipline environment to deliver significant returns and supporter satisfaction, especially through supporter retention & development programmes
- Understanding of the effective development and use of supporter contact strategies, turning analysis and insight into high performance actions
- Strong project-management experience, including managing budgets, schedules, creative development, and supplier relationships for fundraising direct marketing campaigns
- Experience of Individual Giving retention and acquisition programmes
- Experience of line management
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.
As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.
This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.
As the Community Fundraising Manager, you'll collaborate closely with a diverse fundraising team, playing a pivotal role in strategically planning, budgeting, and executing a new community fundraising programme. This programme will encompass various initiatives such as 'do your own' fundraising, patient and family fundraising, in-memory giving, and engagement with community clubs, groups, and organisations, all aimed at raising funds for the charity.
In this role, you'll lead a dedicated team to deliver the current community fundraising programme while also working alongside the Head of Community and Events to shape future plans and resource allocation. Additionally, you'll spearhead the implementation of new fundraising opportunities within the Community Fundraising Team, adopting a test-and-learn approach to maximise success and impact.
They are seeking someone with a proven track record in managing community fundraising or events fundraising programmes, consistently achieving ambitious income targets. The ideal candidate will bring experience in delivering data and insight-led acquisition and stewardship programmes, effectively driving acquisition and net income growth. Your ability to cultivate excellent relationships, both internally and with external suppliers, will be instrumental in the success of this role. Additionally, you should be adept at line management and capable of efficiently project managing multiple tasks simultaneously.
To apply, please either send an updated CV in response to this advert, or contact Sean Fallows at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.
Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Are you looking for an exciting new opportunity in Events and have a real passion for Supporter Care? Eden Brown Charities is delighted to be working in partnership with an incredible leading UK Charity.
This is a brand-new role for the Charity and an exciting time to join the innovative events team.
About the role
As Virtual Events Manager (Supporter Care) you will lead a dynamic team to deliver exceptional supporter experiences through acquisition campaigns and stewardship journeys of the virtual events programme. You will line manage the team and be responsible for supporting them to deliver stewardship journeys as well as seek opportunities to proactively grow the virtual events programme.
You will work closely with the wider fundraising, marketing and innovation team to ensure that there is a high level of engagement across the virtual events programme.
About You
To be successful in this role you must have
-Had significant experience in an events manager role in a Charity with a focus on stewardship of supporters
-Had experience of line managing a team
-Had experience of managing large fundraising event campaigns
-Had experience leading projects and guiding and directing other team members to deliver against objectives
Please note that this is a Hybrid role with a minimum of 2 days in the office in Central London. Please call Laura Iliff on 07442607841 for more information on this incredible role. The closing date on 26th April.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are thrilled to be partnering with the Royal Marsden Cancer Charity to support the recruitment of a Senior Philanthropy Manager on a permanent basis.
The Royal Marsden Cancer charity raises money solely to support the world-famous Royal Marsden, ensuring nurses, doctors and research teams can provide best in class care and life saving treatments in the UK and around the world. The Charity has recently completed its largest ever capital appeal, raising over £70M to build the Oak Cancer Centre at the Sutton’s Hospital site, with a new appeal to support a major redevelopment project to be launched later this year.
The Philanthropy team at the Royal Marsden works with the Charity’s most generous individual supporters, connecting them to the projects they are most passionate about and ensuring a truly exceptional supporter experience. The Senior Philanthropy Manager will manage a portfolio of existing major donors to secure 6 and 7 figure donations. They will play a significant part in the Charity’s upcoming Capital Appeal, managing key Appeal Board relationships and working closely with senior internal stakeholders to explore new networks, facilitate introductions and secure gifts.
Key duties include:
- Working closely with the Senior Leadership Team and senior hospital colleagues to develop strategic and personalised solicitation and stewardship plans to develop a broad portfolio of donors and prospects in the UK and abroad.
- Identify and build new relationships with individuals with a focus on securing six and seven figure donations in line with agreed targets.
- Lead on the management of senior volunteer relationships to map and identify potential donors and ensure the most effective stewardship.
- Contribute to the development and implementation of the team’s Major Gift strategy.
- Line manage a Philanthropy Executive, ensuring they are well supported with day to day tasks, wider objectives and personal development.
We’re looking for the following skills & experience for this role:
- Extensive major gift fundraising experience, with a strong track record of success and involvement in securing 6-7 figure gifts, either individually or as part of a team.
- An outstanding track record and aptitude for high-value acquisition.
- Experience in identifying, recruiting and managing senior volunteers.
- Significant experience of managing successful relationships with high net worth donors, board members, VIPs and ambassadors.
- A background in fundraising for a major capital project or high-profile appeal.
To be considered for this position please apply with your CV and supporting statement as soon as possible, as we'll be considering applicants for interview as they come in. Regrettably, please note we may not be able to reply to each and every application.
Along with The Royal Marsden Cancer Charity, we are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Job Title
Product Manager (Supporter Experience)
Salary
£45,000-£50,000 per annum
Location
Remote first with an office available in Central London and regular team meetings in the office
Reporting to
Head of Communications
Employment Type
Permanent
We are happy to talk about flexible working.
Application Closing Date
10am Monday 22 April 2024
Introduction to the role
Full Fact fights bad information. We’re recruiting for a new Product Manager (Supporter Experience) to help tackle the spread of misleading, dangerous claims—and hold those responsible to account.
As Product Manager (Supporter Experience), you will make sure those who make false claims in public can’t get away with it. Every day our team of fact checkers and campaigners find, check and challenge false claims. We identify the reasons for bad information, so we can campaign to change the systems that enable it. Your job will be to raise awareness of, and build support for, our cause through managing our supporter experience on our digital platforms.
This is your chance to work on campaigns that demand national media attention and ultimately change public debate for the better—with a supportive team behind you.
Bad information—whether shared by politicians, journalists or influencers online—ruins lives. No one should settle for it. You’ll win support for Full Fact’s cause and make change happen through delivery of digital products that gain public support for our policy and advocacy work.
Whether that’s planning and devising the digital strategy, executing the plan through developing digital channels such as the website, email and our Salesforce CRM, or ensuring our product roadmap is informed by audience research, you’ll be responsible for continuously improving our supporter experience.
This is an exciting time to join Full Fact in a year when we expect to see a General Election. You’ll be working as part of a successful communications team alongside creative specialists in press, social media, website and CRM development, community management and digital campaigning. We’re looking for someone who shares our ambitions and pushes us even further.
You’ll thrive in a fast-paced environment but know how to support colleagues, especially by helping to join up work across teams and translate between people from different disciplines. You’ll be as comfortable analysing data to make decisions, as applying our brand guidelines to ensure our copy works hard across digital channels.
Our reputation matters. As well as looking to build and reinforce it, you’ll be personally committed to Full Fact’s standards as an independent, impartial charity.
If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant
Job Definition
The Product Manager (Supporter Experience) is responsible for planning the digital strategy and executing the plan to deliver online content and campaigns that increase awareness of our work and drive the public to take action and donate to our cause.
You will manage multiple digital products and platforms, implementing data-driven improvements to ensure optimum usability and accessibility. Responsible for understanding and developing the user journey across digital touchpoints - as diverse as online advertising, campaigns and virtual events - you will advise on how best to improve the user experience and manage our content.
You will manage a multi disciplinary team of people who deliver our CRM, website, email campaigns, audience research and community initiatives.
Outcomes
In the first 6 months you’ll have the opportunity to coordinate the delivery of at least 3 campaigns that are designed to end deceptive campaign practices by political parties, improve regulation of political advertising and encourage MPs and Ministers to correct the record when they make a wrong or misleading claim. You’ll have access to new audience research data, and will use that to inform the work we do.
You’ll bring together a team of multi disciplinary experts to deliver on our campaigning aims. You’ll work with them to develop our website, CRM and mailing list to have the greatest impact, ensuring we have the right data to make good decisions.
You’ll build relationships with teams across Full Fact helping others to meet their aims, particularly supporting fundraising to deliver income-generating online communications.
Key tasks
Line Management:
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Build a team culture based on supportive collaboration, in which constructive challenge is welcomed.
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Empower your team to lead in their respective areas with confidence.
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Set deadlines and maintain impeccably high standards of output and product quality.
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Support your team in their long term professional development and performance, including identifying and delivering on their training needs.
Website and campaigns management
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Project manage the campaign lifecycle, ensuring all deliverables and milestones are achieved, across multiple teams and functions (e.g. work with the Individual Giving Manager to design campaigns that increase donations).
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Collaborate with the Social Media Manager and Editorial team in the development of a content strategy that drives engagement and high-quality growth.
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Work closely with the rest of the team to create compelling, engaging and action-oriented copy across a range of digital communications.
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Identify digital suppliers (e.g. PPC and Paid Social campaigns) which can help us build campaigns targeting different audience segments. Own the relationship and workflow to ensure they have all the materials they need to succeed and hold them to account based on agreed targets.
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Assist the team with website updates using our CMS (Django) as well as contributing to larger website projects.
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Work with direct reports to set up landing pages and data capture forms, build our mailing list, manage multiple email campaigns and perform thorough QA and testing on website, email and CRM builds.
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Oversee building and testing of user journeys to ensure workflows are correctly set up across platforms, and identify any areas for improvements.
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Advise and make recommendations on product roadmaps based on learnings from data analysis, audience research, knowledge of trends and best practice and experience of campaign delivery.
Data management and analysis
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Assist the team in designing user research and analysing audience data to ensure our decisions are informed by an understanding of our existing and potential supporters.
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Understand the organisational needs for data to inform how we acquire and retain supporters.
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Lead projects to integrate our Salesforce CRM with any new additions to the website (e.g. lead generation forms).
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Work with the CRM Administrator to ensure the data is available, clean and accurate, and to prioritise and action internal CRM requests for training, issues and new functionality.
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Deliver monthly, quarterly and campaign-specific performance reports across all channels, highlighting achievements, insights and lessons learnt, informing a plan to further drive performance and ROI improvement.
What we are looking for from you:
Political impartiality and sensitivity:
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You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).
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Understanding of public debate in the UK and sensitivity to the political context we work in.
Job skills/competencies
Personal skills/competencies
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Technical proficiency
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Confident in getting the most out of multiple software platforms, maximising the delivery of exceptional and innovative supporter journeys that increase engagement, fundraising rates, average value and other key metrics.
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Experience using Salesforce (NPSP) is beneficial.
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Project management skills.
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Experience of planning, managing and overseeing effective multi-channel campaigns.
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Experience with building growth through SEO, Paid Social and PPC.
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Knowledge of techniques for driving action and acquisition through digital channels.
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Content planning, auditing and development, particularly with functional website, email and landing page copy.
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Communication and leadership
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Good at collaborative problem solving and able to make decisions without undermining agency and autonomy of direct reports.
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Exceptional communication skills, with the ability to work collaboratively with a range of stakeholders.
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Excellent copywriting and storytelling skills.
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Confident in running ‘Show and Tells’ and mentoring colleagues.
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Line management experience, preferably of multidisciplinary teams.
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Evaluation and testing
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Experience of conducting usability testing.
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Proven ability to evaluate complex data and understand market trends.
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Strong experience using Google Ads and Analytics.
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Legal, political and impartiality
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Working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK.
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Committed to the political neutrality of our work with a good understanding of impartiality (please see the rules on our website).
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You act with integrity and are happy to commit to Full Fact’s ethos and the seven principles of public life.
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Strong understanding of public debate in the UK and sensitivity to the political context we work in.
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You understand that part of Full Fact’s work is being a watchdog, that it can attract hostile attention, and how to manage these risks—and can support your team while standing firm for our principles.
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We understand that many candidates will not meet all of the above criteria, and may have deep rather than wide experience in a relevant skill set. We encourage you to apply and be explicit (but brief!) in your cover letter about what you’d need to learn on the job.
What we offer
Starting salary of £45,000 - £50,000 per annum depending on experience.
Workplace Pension
Generous holidays
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25 days holiday plus bank holidays.
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In addition, we close the office for a period between Christmas and New Year.
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Day off for moving home.
Comfortable, centrally located London office with good transport links.
Employee Assistance Programme.
How to apply
Upload your CV and cover letter using the link below by 10am on Monday 22 April 2024.
Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously.
Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship. This can be found on our website.
How the application process will work
We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.
The interview panel will be Phoebe Arnold, Interim Head of Communications, Andy Dudfield, Head of AI, and Laura Dewis, COO.
The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.
The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.
The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you.
The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Individual Giving and Gifts in Wills Manager to manage and deliver the Individual Giving and Gifts in Wills (Legacy and In Memoriam) income streams for the Centre. This is an exciting role in our Fundraising team that will manage income pipelines and associated expenditure required to raise income, provide monthly monitoring and use data to analyse fundraising results. This role will also develop and implement strategies to retain, recruit and acquire new supporters.
In addition, you will also provide excellent stewardship to an aging supporter base and ensure the people who donate to the Centre receive a wonderfully warm and personal donor experience, engaging and inspiring donors with stories and updates about the work.
Please refer to the job description for further information.
To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role, why you would like to work for us and address the following two questions:
1. What experience or interest in legacy fundraising do you have?
2. Please describe your experience of success fundraising within the Individual Giving income stream, including employing strategies to retain, engage and recruit new donors? Please discuss the range of direct marketing channels you have used including digital.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
About the role:
Do you want to play a key role developing and delivering partnerships to support Peer Power Youth’s mission, which is “to enhance the lives of young people dealing with trauma and work with them to create positive change in services for others”? The young people we connect with at Peer Power Youth are at the heart of all we do, and we are looking for someone who shares our vision, passion and commitment to see a world where ALL young people can achieve their dreams and live their best life.
Experience – Proven track record of either corporate partnerships/CSR or major donor/philanthropy fundraising, or both. If you are a specialist at income generation in one area and would like to develop skills and experience in the other area, please do apply. You will be supported with training, mentoring and specialist contractor support to support your development.
You may be in a charity fundraiser role already, or from a different sector with transferable experience of business development or partnerships.
You will have autonomy in your role in a supportive and flexible environment, as well as having a collaborative team working with you, including the lead Co-CEO for income generation, youth engagement team managers, the Head of Communications & Marketing, a fundraising contractor (trusts and foundations) and two experienced lead Trustees for income generation and communications. See role description, person specification and application pack for more information.
Peer Power Youth has a successful track record of securing income from Trusts and Foundations and earned income through training sales, contracts and consultancy, which has enabled us to achieve individual impact for young people and tangible system change impact for thousands more children and young people.
Now is a great time to join Peer Power Youth. Last year we refreshed our brand and messaging, and we’ve started some of the groundwork needed to develop our Corporate and Major Donor income streams. We have great impact stories to share around the individual impact we have had, and the real tangible system change that has happened in youth mental health, social care and justice systems as a result of our work, that will go on to positively impact many thousands more young people! There is so much to engage potential corporate partners and donors with.
The successful candidate will have excellent commercial awareness, strong communication and inter-personal skills and a demonstrable track record in achieving income targets. A natural at developing and sustaining trusted relationships, you are excited by developing our approach, generating new brand and corporate partnerships, with creative ideas that link to our charity mission and brand.
Benefits & Culture Package
- Wellbeing and Team focussed culture, with events, socials and ‘away days’ in work time
- Diverse and Inclusive Workplace with Shared Decision Making processes eg policies, strategy, new projects and events etc
- London Fivefields office ‘perks’ – social offer across building, lunch and learns, free fruit, breakfast bar, hot drinks, etc
- A working environment that enables flexible working arrangements (hours, days, location), providing the needs of the organisation are met, including:
- A 35 hour working week (at full time) / Condensed hours/reduced working week / Hybrid working offer for relevant roles
- A generous holiday entitlement of: 25 days holiday + bank holidays + 3 discretionary days between Christmas and New Year + 2 personal days for well-being (at FTE)
- Opportunities for career progression including sabbatical leave, individual training budgets, e-learning platform, structured talent progression, reflective supervision, and appraisal.
- Generous and flexible maternity, paternity and shared leave arrangements.
- Employee Assistance Programme (counselling, advice, legal line etc)
- An 8% pension with NEST (3% employer contribution and 5% employee contribution).
Flexibility, Travel and Workspace - We know that both flexibility, relationship development and the time to really understand our work and impact is vitally important in this role. You will need to travel around London and South East for partnership meetings, team meetings and events to build relationships to generate income and support for the charity. We support a flexible approach to the times you work and where from, providing the needs of the role are met.
You can either base yourself from your home (ideally London/South east or nearby due to the nature of the role) or from our lovely new office at Fivefields, right by Victoria station or from a workspace in Worthing or Brighton.
Equal Opportunities: We are committed to equal opportunities and welcome applications from all sections of the community, especially those who are underrepresented in charities. We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as differently abled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Individual Giving & Engagement Manager, an excellent opportunity to join an ambitious, growing, and vital medical research Charity, based in Central London. Hybrid working; 2 days per week office based, 3 days per week working from home.
Are you a highly skilled and experienced Senior Individual Giving Fundraiser, looking for a role where you can make a significant impact to an Individual Giving program, and join an ambitious Fundraising team?
Due to heavy investment and ambitious growth plans across Individual Giving & Engagement, this newly created role will play a pivotal role in achieving key objectives and income targets across the Individual Giving & Engagement program.
As the Individual Giving & Engagement Manager, reporting to the Head of Individual Giving & Engagement, working closely with the Supporter Engagement Manager and Digital Marketing Officer and wider marketing team, you will be responsible for a portfolio of Individual Giving & Engagement products across single, regular, prize-led, payroll, legacy and in-memory giving.
You will be responsible for the management of these products and campaigns, the planning and implementation of these campaigns in consultation with the Head of Individual Giving & Engagement. You will lead on the management and development of projects and campaigns to acquire and increase the value and loyalty of new and existing supporters across both digital and direct channels.
Key Responsibilities:
- Strategy: In collaboration with the Head of Individual Giving and Engagement, develop a strategy for your portfolio of Individual Giving & Engagement campaigns and projects. Contribute to the overall annual planning process and the direction for the Individual Giving & Engagement programme across cash giving, regular giving, prize-led, legacy and in-memory products and channels.
- Planning; Work with the Head of Individual Giving and Engagement and Supporter Engagement Manager on the development of the acquisition programmes inc., contact, engagement, and lead generation strategies.
- Innovation & Product Development; Manage a continuous test and learn cycle of new channels based on audience insight and sector learnings and trends.
- Internal Stakeholder relationships: Brief, monitor and manage internal stakeholders’ relationships for Individual Giving campaigns and projects. Identify opportunities, make recommendations, and create plans for the cross-sell of Individual Giving & Engagement campaigns across all existing audiences.
- External Stakeholder management: Account manage suppliers/agencies to maximise value and ROI for services and campaigns. Brief, manage and monitor performance of suppliers and where appropriate periodically review.
- Financial Management: In line with the strategy, produce commentary for annual budgets and monthly reforecasts for review and sign off by Head of Individual Giving and Engagement.
To be successful within this very exciting Individual Giving & Engagement Manager role, our client is looking for you to have proven experience and knowledge of;
- Developing, managing, and delivering Individual Giving Campaigns (acquisition and retention) across a variety of direct and digital channels and across a wide range of products, such as; single giving, regular giving campaigns across cause-led and prize-led campaigns.
- Project management of campaigns, developing, monitoring and evaluating acquisition and retention campaigns within agreed timescales and budgets. Reporting results and make recommendations to improve performance.
- Managing, monitoring, and reviewing external suppliers and agencies.
- Creative thinking and innovation in the development of processes, supporter communications and fundraising products.
This role is being recruited on a rolling basis, with an asap deadline date. If of interest, please apply immediately.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Harris Hill are delighted to be working with a pregnancy research charity to recruit an excellent direct marketing or individual giving fundraiser to join the Individual Giving and Engagement team.
This position will lead on the management and development of projects and campaigns to acquire new and increase the value and loyalty of existing supporters across both digital and direct channels. You will be responsible for a portfolio of Individual Giving Fundraising across single, regular, prize-led, payroll, legacy and in-memory giving.
You will work closely with team members to develop supporter journeys and digital acquisition to grow acquisition and retention rates.
This varied role will involve briefing, monitoring and managing stakeholder relationships for Individual Giving campaigns and projects to ensure effective financial management, data management, supporter care, supporter engagement, digital product management and marketing processes are followed.
The ideal candidate will have experience of:
- Managing Individual Giving campaigns (acquisition and retention) across a variety of direct and digital channels
- Using databases to inform Individual Giving campaigns
- Managing and delivering budgets and working with agencies
- Monitoring and evaluating campaigns, reporting results and make recommendations to improve performance.
This charity is also interested in applications from candidates with relevant skills in direct marketing who have not previously worked in a charity setting.
This is a hybrid role requiring 50% time in their Central London Office.
Benefits include;
- 25 days’ paid holiday, plus bank holidays, annual incremental increase and te option to Buy up to 5 extra days of holiday
- Enhanced maternity & parental leave pay
- Pension scheme - Contribution rate is 4% employer and 4% employee.
- Considerate working practices including 6 ’flex’ hours each month, no working lunches, or late working
- Continuous career development and training
This charity are considering applications and interviewing on a rolling basis so for more information about this position and next steps please apply here now and a consultant will be in touch to discuss further.
Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Insight Analyst
Salary: £32,000 - £38,000 (dependent upon experience)
Location: Hammersmith
Hours: 35 Hours per week (with some working from home)
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Data Insights Analyst will ensure that Advance is able to accurately measure the effectiveness and impact of Advance’s programming and communicate and report on this effectively to both internal stakeholders – including managers and Trustees – and external stakeholders like commissioners and funders. This will involve developing, implementing, maintaining, and reviewing systems and processes to measure impact and meet stakeholders’ changing needs; training and supporting staff in these systems; preparing and writing reports; championing best practice around monitoring and evaluation; and supporting management as required. This is a role that is focused on handling large data sets and translating the data into a narrative that amplifies the voices of the women we support. Data is essential to the work that we do and you will lead from the front in driving a culture of quality data capture and use
About You:
To be successful in this role:
You will bring good understanding of the Theory of Change (ToC) approach, logical frameworks, MEL plan development and other key MEL approaches/methodologies, including both quantitative and qualitative, and ideally including participatory methodologies. You will have sound knowledge and experience to interpret, analyse and document results from charity Programmes in writing through a variety of publications, including donor reports and guidelines/toolkits in a clear and succinct manner. You will have experience of working with highly sensitive data, and excellent and proven analytical skills working with both quantitative and qualitative data, including advanced skills on excel, and case management systems. Bringing a successful track record of building and maintaining relationships with stakeholders and managers, plus developing networks and partnerships.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: Sunday 28 April 2024 @23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.