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Active Communities Development Worker
Grade: NJC Point t23 - £34,434 FTE
Hours: 37.5 hours per week
Days: Monday to Friday (core hours are worked between 8am – 6pm)
Contract: Fixed-term contract, initially 12 months (continuation subject to further funding)
Responsible to: Senior Strategic Lead
Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN and out in Salford’s communities
Salford CVS delivers a range of projects and services that build resilient communities and encourage local people to be active citizens.
You’ll work primarily across our volunteering and emergency response activity, including helping to develop and deliver Salford CVS’s own active communities volunteering programmes. This will vary throughout the year, but you can expect to spend roughly half your time on emergency response and half on volunteering - and in practice, the two often overlap.
Main purposes of the post
To engage with a wide range of partners and volunteers to build active, more connected and resilient communities within the city of Salford. To deliver multiple areas of work around civil contingencies, humanitarian response and emergency response in Salford – from coordinating clear plans and processes and training and supporting volunteers, to enabling VCSE organisations to engage with the work. To support the development of our volunteering and active communities work across multiple services, including the rewarding, people-facing work of coordinating volunteers for local events and celebrations.
The Benefits of Working for Salford CVS
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28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
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Enhanced company sick and maternity pay, subject to terms and conditions of service
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Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
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Cycle to Work scheme
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Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
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RHS family membership (optional and non-contractual)
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Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
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A supportive working culture - we respect and support one another to do the best we can
We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.
Closing Date: 12 noon, Friday 2nd October 2026
Interviews: Tuesday 13th October 2026, in person at Salford CVS’ offices
Are you an empathetic leader with IAA Level 2 Asylum and Protection and Immigration accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hill to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).
About the Role
We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.
As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active role in advocacy and campaigning work to drive policy change in line with DYP’s constitution.
Key Responsibilities
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Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.
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Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.
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Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.
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Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.
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Reporting: Compile impact and activity reports for internal management, trustees, and funders.
What We Are Looking For
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Active IAA Level 2 Accreditation in Asylum and Protection and Immigration.
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At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.
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Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.
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Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.
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Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.
Why Join Us? In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising & Income Generation Manager
Reporting to: Head of Trent Bridge Community Trust
Contract type: Fulltime 35 hours/week
Salary: £35,000 - £40,000 per annum plus bonus
Start date: 1st November 2026
Trent Bridge Community Trust is the charitable arm of Nottinghamshire County Cricket Club. Since 2008, we’ve used the power of cricket to connect communities, improve wellbeing, and create life-changing opportunities across Nottinghamshire.
Following our transition to charitable status, we are entering an exciting phase of growth and ambition. Our new Fundraising Strategy (2027–2030) sets a bold target to diversify income, increase sustainability, and expand our impact—especially for disadvantaged communities.
To help us achieve this, we are now looking for a Fundraising & Income Generation Manager to lead our income growth.
This is a new and pivotal role within the Trust, responsible for delivering an ambitious fundraising strategy to secure over £545,000 across three years, contributing to a wider £800,000 long term income vision.
You will lead on building diverse and sustainable income streams, helping us:
- Expand community and cricket programmes across the county
- Increase participation, especially among underrepresented groups
- Sustain vital health and wellbeing projects
- Strengthen our long-term financial resilience
If you have a proven track record in fundraising and income generation, have experience across multiple streams (grants, corporate, events or individual giving), skilled in developing pipelines and achieving financial targets, this is the challenge you are looking for!
If you are committed to making a difference in communities, are motivated by impact, inclusion and opportunity and excited about the power of sport in transforming lives then we want you on our team!
Why should you join us?
Be part of an organisation with strong community impact and heritage, help shape and lead a new fundraising function from the ground up and play a key role in building long – term sustainability and growth.
ROLE PROFILE
1. RELEVANT GENERAL OBJECTIVES
The Fundraising & Income Generation Manager will lead the delivery of the Trent Bridge Community Trust’s three-year Fundraising Strategy (2027-2030), securing a minimum of £545,000 (within a wider £800,000 long term ambition).
The roles aim is to:
· Build financial sustainability and resilience
· Reduce reliance on restricted and short-term funding
· Increase unrestricted income and diversified revenue streams
· Enable delivery of key programmes that improve health, wellbeing, and community participation through cricket
2. SPECIFIC ROLE RESPONSIBILITY
A. STRATEGIC FUNDRAISING LEADERSHIP
- Lead the implementation and delivery of the fundraising strategy and income action plan.
- Develop and manage a rolling 12–24 month fundraising pipeline.
- Set and monitor annual and quarterly income targets.
- Establish systems, processes and KPI dashboards to track performance.
- Identify new income opportunities aligned to Trust priorities.
B. INCOME GENERATION
Corporate Partnerships & Sponsorship
- Design and deliver tiered corporate partnership packages.
- Identify and secure new business partnerships across Nottinghamshire and the region.
- Develop programme, event and apprenticeship sponsorship opportunities
- Steward and grow existing partners (e.g. Tweezerman, Vertu, Russell Scanlan)
- Work closely with the club’s Commercial team to identify potential corporate/commercial partnerships.
Grants & Trusts
- Develop and manage a structured grant pipeline calendar.
- Write high-quality funding applications to Local Authorities, Charitable Trusts & Foundations, Government and statutory funders.
- Prioritise multi-year and unrestricted funding bids.
- Maintain and grow relationships with existing funders.
Donations & Individual Giving
- Develop a regular giving programme (yearly, multi years, monthly donors)
- Launch and manage digital fundraising campaigns (e.g. JustGiving)
- Grow and segment the supporter/membership database.
- Introduce targeted community appeals linked to community programmes.
- Establish a Patron’s programmes targeting high net worth members.
Fundraising Events
- Lead delivery of flagship events such as Charity Zipwire, Golf Day and Charity Auction.
- Develop and deliver new fundraising events.
- Maximise income through sponsorship and participation growth.
C. PROGRAMME & IMPACT ALIGNMENT
- Work with Managers to ensure all funding aligns to:
- Volunteer growth (diverse and female volunteers)
- Expansion of programmes into North Nottinghamshire
- Apprenticeships and employability pathways
- Health & wellbeing programmes
- Translate programme outcomes into compelling funding cases, social impact stories and social return on investment.
D. FINANCIAL SUSTAINABILITY & PLANNING
- Increase proportion of unrestricted income and multi-year funding agreements.
- Support annual budget planning and income forecasting.
- Monitor income vs expenditure alongside Managers and Trust Board.
- Contribute to achieving £300,000 reserves target.
E. STAKEHOLDER & RELATIONSHIP MANAGEMENT
- Build strong relationships with Funders and partners, corporate sponsors, Donors and supporters.
- Develop structured stewardship plans.
- Support the production of an impact report, case studies and funder updates.
- Support Trustees in fundraising activity and engagement.
F. PERFORMANCE & REPORTING
- Track and report on KPIs, including income secured vs targets, Application success rates, donor and partner growth.
- Provide quarterly reports to the Trust Board.
- Contribute to the annual review in February.
- Continuously refine approaches based on performance data.
G. SYSTEMS & INFRASTRUCTURE
- Lead the development and implementation of a CRM/fundraising database, Income tracking systems, fundraising processes and policies.
- Maintain a risk register of funding opportunities and contracts.
3. KEY PERFORMANCE INDICATORS
- Minimum of £545,000 secured over three years
- Annual income targets achieved (Breakdown shown in table below)
- Year 1: £154,000
- Year 2: £167,000
- Year 3: £222,000
- Generate an increase in the proportion of unrestricted income
- Growth in corporate partnerships and individual donors
- Strong, active fundraising pipeline (12–24 months ahead)
- Measurable contribution to volunteer growth, programme expansion and new apprenticeship roles through the income generated.
- Improved financial resilience and reduced dependency on NCCC and ECB funding
PERSON SPECIFICATION
ESSENTIAL
• 3-5 years proven track record in fundraising and income generation
• Success in securing funding from multiple streams:
o Grants & trusts
o Corporate partnerships
o Events and individual giving
• Experience managing fundraising pipelines and targets
• Experience of developing and managing strategic partnerships that deliver measurable outcomes
• Exceptional skills in bid writing and grant applications
• Strong understanding of funding landscapes
• Excellent relationship management and networking skills, with the ability to influence and engage a wide range of stakeholders
• Strategic thinking with strong delivery focus
• Strong competency in budgeting, forecasting and reporting
• Ability to analyse data and drive performance
• Knowledge of fundraising compliance and best practice
• Commercial awareness
• Degree or equivalent in business, marketing or communications
• Ability to think strategically
• Passion for community impact and social change
• Passion for community sport and increasing participation, particularly underrepresented groups
• Entrepreneurial and proactive mindset
• Highly organised and results-driven
• Collaborative team player
• Resilient and adaptable in a changing funding environment
• Collaborative mindset with ability to work across teams and organisations
• Ability to travel independently between sites
DESIRABLE
• Experience in charity, sport, or community sector
• Good at building long-lasting relationships with key stakeholders
• Knowledge of non-profit governance and structure
• Introductory Certificate in Fundraising
• Certified Fund-Raising Executive (CFRE)
• Specialized training from the Chartered Institute of Fundraising
The client requests no contact from agencies or media sales.
The Sports Development Officer role develops, leads and coordinates sports activity programmes that increase participation and use sport to improve health, reduce crime and build social inclusion - working to the Selby Trust’s ‘Selby Active Sports Strategy’.
In this role you will:
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Grow and diversify Selby Active's sports portfolio while sustaining existing relationships (i.e. charities, the NHS, local authorities (Haringey Council and Enfield Council), funders (Including Tottenham Hotspur Foundation, England and Wales Cricket Board and Middlesex in the Community), schools and colleges and sport national governing bodies (NGBs).
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Build and maintain partnerships with strategic and local stakeholders
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Focus delivery on under-represented groups — young people, women, older and disabled people, and ethnically diverse communities
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Address issues of health, crime, and social inclusion
The role requires flexible work, including some evenings and weekends, to achieve the best possible outcome within available resources.
Principal accountabilities
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Recruit, supervise, train and manage Selby Active coaches, staff, volunteers and instructors, ensuring high-quality service delivery.
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Lead project coordination, planning, ongoing development and budget management, setting high-quality standards; work with the Partnerships and Funding Manager on sports bids.
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Identify sport, recreation and health initiatives, overseeing strategic planning and implementation.
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Coordinate, deliver and promote activities, classes and events - particularly for under-represented groups - working with internal colleagues and Haringey and Enfield Councils to develop a varied programme for the new Selby Centre.
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Engage informal and registered sports groups, especially those in our community, ensuring they are aware of the activities available to them.
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Represent Selby Trust and build effective relationships with sports users, volunteers, local sports groups, local authorities and awarding/professional bodies, including at local, regional and national meetings, seminars and conferences.
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Lead engagement with sports partners and proactively reach out to local clubs, delivering against KPIs and drawing on their collective expertise.
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Support capacity-building for small sports organisations, including identifying organisations for Selby's GLA-supported business support programme.
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Organising workshops, accredited courses and mentoring programmes.
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Monitor and evaluate our on-site activities and services, interpreting data to produce high-quality reports and presentations for funders and stakeholders (including the Board of Trustees and local authorities).
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Identify, apply for and provide information on sports grants and sponsorship, working with the Partnerships and Funding Manager.
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Co-lead the capture of stories, case studies and content for Selby Trust's digital channels.
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Work with Pre- and Post-16 initiatives to encourage sports participation and parental involvement.
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Check venues and manage facilities.
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Develop a community membership scheme.
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Work within relevant guidelines, including equal opportunities, health and safety, and safeguarding and child protection.
Requirements and skills: Essential
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Passion for sport
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A relevant qualification or demonstrable equivalent experience in sports development, coaching or community engagement
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Experience in community sports groups/club engagement and organising effective outreach & events
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Experience in monitoring and evaluation, and in producing reports and delivering presentations
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Strong and effective written/verbal communication skills
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Proven ability to engage and communicate with people from a wide range of social, cultural and ethnic backgrounds – including older and disabled people –and openness listening to and reflecting diverse views
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Stakeholder management and network building
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Good organisational skills – able to prioritise workload, manage time and meet deadlines, working both on own initiative and as part of a team
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Good level of working knowledge in Office 365 – Word, Excel, PowerPoint, Outlook, SharePoint
Requirements and skills: Desirable
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Understanding of social justice issues, particularly in relation to community empowerment
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Familiarity using HR systems, I.e. Bright HR
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Knowledge of local community and statutory and non-governmental organisations locally
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Knowledge of working with a CRM system and/or Project management system such as Salesforce
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work, no matter our job or nationality.
Home based role with occasional attendance at our office at WASPS Creative Exchange, Stormont Street, Perth, and travel for team, funder, partnership and worker meetings.
About the role
This is a new senior role at WSC, with responsibility for developing and delivering our fundraising strategy and building the systems, relationships and income streams needed to support the organisation's next stage of growth.
The Fundraising Manager will take day-to-day ownership of WSC's fundraising function and pipeline, leading opportunities from prospect research and assessment through application, award, grant management and renewal. They will combine hands-on fundraising delivery with strategic leadership, developing income from trusts and foundations, statutory funders, corporate partners, major donors and other appropriate sources.
You will work closely with the Executive Director who retains strategic oversight and final approval of fundraising applications and commitments, while taking day-to-day ownership of fundraising activity and the pipeline.
This is an opportunity for an experienced fundraiser to shape WSC’s fundraising at an exciting stage of organisational development, whilst contributing directly to our work to challenge labour exploitation and promote decent work.
The postholder will be responsible for delivering an agreed annual fundraising target and for building a balanced pipeline of prospective trusts, foundations, statutory funders, corporate partners and individual supporters. In the first 12–18 months, a key priority will be to strengthen WSC's fundraising infrastructure, increase the diversity and predictability of income, and develop a sustainable pipeline aligned with our strategic priorities.
Key Responsibilities
Fundraising strategy and leadership
● Develop, implement and review of a Fundraising Strategy and delivery plan for WSC to achieve required income targets across fundraising disciplines together with the Executive Director aligned with our overall Strategic Plan.
● Set and monitor fundraising objectives, income targets and KPIs reporting quarterly to the Executive Director and Board on progress, opportunities and risks.
● Develop and maintain WSC’s prospect map identifying priority funders and prospects and setting clear cultivation strategies and next steps for each.
● Develop WSC’s major donor pipeline including compelling cases for support, and cultivation plan for priority prospects.
● Advise the Executive Director and Board on fundraising opportunities, income diversification, funding risk and the implications of changes in the funding environment.
● Lead on management and renewal of WSC’s existing grants portfolio ensuring income is sustained and relationships are developed strategically.
● Assess prospective funding opportunities and make recommendations for the Executive Director on whether to pursue them, considering strategic fit, likelihood of success, resource requirements and financial viability.
● Develop, maintain and improve WSC's fundraising systems, processes and tools, ensuring that information is accurate, accessible and supports good decision-making.
● Maintain a strong understanding of WSC’s current programmes, impact and future strategic priorities and translate these into compelling fundraising opportunities and cases for support.
Pipeline and income generation
● Research, identify, cultivate and secure funding from trusts, foundations, statutory sources, corporate partners, major donors and individual donors and other appropriate income sources.
● Own and manage WSC's fundraising pipeline, ensuring opportunities are appropriately researched, assessed, prioritised, progressed and recorded from prospect through to renewal.
● Lead the end-to-end development of funding applications, coordinating input from programme, finance, communications and other colleagues and ensuring applications are compelling, accurate and submitted on time.
● Maintain accurate pipeline data and income forecasts, using these to identify funding gaps, opportunities and risks and to inform organisational planning.
● Monitor the wider fundraising environment and identify emerging opportunities, risks and trends relevant to WSC.
- · Ensure appropriate due diligence is undertaken and agreements are in place before accepting significant gifts or grants, in line with WSC's policies and procedures.
- · Ensure donations and grants are processed, recorded and acknowledged promptly and accurately, working with the Finance Officer and other colleagues as appropriate.
Grant Management and Renewal
· Maintain an overview of WSC's active grants, including reporting requirements, key commitments, deadlines and renewal opportunities.
· Ensure funder reporting deadlines and grant commitments are identified and managed proactively working with relevant colleagues across WSC.
· Lead the preparation and submission of narrative funder reports, working with the programme and finance colleagues to evidence progress, outcomes and impact.
· Work closely with the Finance Officer to ensure financial reports and expenditure information provided to funders are accurate, timely and consistent with grant agreements.
· Develop renewal plans 4-6 months ahead of grant end dates or earlier where required by the funder and lead the renewal process in collaboration with the Executive Director and Finance Officer.
· Maintain and develop funder relationships throughout the grant cycle using reporting, meetings and other opportunities to demonstrate impact and strengthen relationships.
Fundraising Systems, Finance and Reporting
● Maintain accurate and up-to-date fundraising records, identifying an appropriate CRM and ensuring key information, relationships, deadlines and actions are documented.
● Work closely with the Finance Officer to develop realistic application budgets, monitor grant income and expenditure and ensure financial information provided to funders is accurate and consistent.
● Ensure appropriate fundraising records and documentation are maintained including applications, grant agreements, reports, correspondence and due diligence.
Line management, collaboration and worker-led fundraising
· Recruit, line manage and support future fundraising staff as the charity grows, providing clear direction, regular supervision, constructive feedback and opportunities for professional development.
· Develop effective systems and processes that enable the fundraising team to work consistently, collaboratively and efficiently as the function grows.
· Manage freelancers, agencies or consultants as required.
· Participate in WSC's Senior Management Team, contributing to organisational planning, strategic decision-making and alignment across WSC's work
· Collaborate with policy, casework, operations, communications and other colleagues to align fundraising with organisational priorities.
· Champion WSC's worker-driven governance model and ensure that workers have meaningful influence over fundraising activity and how their experiences are represented.
· Co-produce fundraising outputs with workers, prioritising their voices, interests, dignity and agency.
· Actively contribute to a values-led, inclusive and collaborative working culture.
· Ensure fundraising knowledge, relationships, decisions and organisational learning are appropriately documented and shared, supporting organisational resilience and continuity.
Communications and narrative
● Work closely with the Communications and Narratives Lead to develop compelling, audience-specific cases for support, donor communications and fundraising materials.
● Support the development and use of evidence, impact data and worker-centred narratives in fundraising.
● Ensure that fundraising and communications involving workers are ethical, accessible and based on meaningful consent, agency and participation.
Governance, compliance & organisational reporting
● Ensure fundraising activity complies with relevant charity law and regulation, fundraising standards, data protection requirements and WSC policies.
● Ensure appropriate due diligence, gift acceptance and risk assessment processes are followed for significant gifts, grants and partnerships.
● Provide regular fundraising reports and analysis to the Executive Director and Board, highlighting progress against targets, pipeline value, income risks and opportunities.
● Support the Executive Director and Board with information required for organisational planning, financial forecasting and reporting to funders and other stakeholders.
PERSON SPECIFICATION
Please refer to the attached full Job Description and Person Specification for detailed requirements.
Key Essentials:
- Significant experience in fundraising, income generation or business development with a demonstrable track record of securing income from trusts and foundations and statutory sources.
- Experience of building and maintaining strong stakeholder relationships.
- Experience developing and delivering fundraising strategies
- Understanding of charity governance, compliance, fundraising regulation and data protection (GDPR)
- Knowledge of, or strong demonstrated interest in, labour rights, migrant rights and/or human rights issues
- Advanced level degree or equivalent professional experience in Fundraising or a related field
How to Apply
Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4)
We believe that everyone should be safe, valued and respected at work – no matter our job or nationality


The client requests no contact from agencies or media sales.
Circa £55,000 per annum
12 month fixed-term contract
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Project Manager.
The role is a senior delivery leader responsible for successfully leading and delivering complex, high-value strategic projects, programmes and transformational change initiatives that are critical to achieving UNICEF UK's strategic objectives.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, 17 September 2026.
Interview date: WC Monday 28 September 2026 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

ID: 1866 Participation & Co-production Lead (London Region)
Service: Family Action London Region Services
Salary:
- Grade 3 point 24-28
- Starting at £36,501 - £40,024 FTE per annum (£21,900.60 - £24,014.40 per annum, pro rata)
- Inclusive of £3,866 Inner London Weighting FTE per annum
Location: London Region (hybrid working arrangements available, subject to service requirements).
Hours: Part-time, 22.2 hours per week (0.6 FTE). We offer flexible working arrangements.
We offer flexible working arrangements - please see below for more details.
Contract: Permanent position (funding is currently secured for two years and may be extended if additional funding is secured).
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
This is an exciting opportunity to lead and strengthen participation and co-production across Family Action's London services. This role will enable children, young people, families and adults to influence the design, delivery, evaluation and continuous improvement of services, ensuring that lived experience is at the heart of decision-making.
As the regional lead for participation and co-production, you will provide leadership and specialist advice to managers, build organisational capacity, and establish sustainable participation structures across London. While the role has a broad regional remit, youth participation will be the initial priority area.
Main Responsibilities:
· Lead and champion participation and co-production across Family Action's London services.
· Support the implementation, development and continuous improvement of Family Action's national Participation and Co-production Strategy across London services, ensuring regional learning and lived experience inform organisational practice.
· Coordinate regional participation initiatives, including advisory groups, consultations, engagement activities and co-production opportunities.
· Establish sustainable participation structures, including a Young People's Advisory Group during the initial phase of the role.
· Support managers and teams to embed inclusive participation and co-production approaches within services.
· Work collaboratively with EDI, Learning & Development, Practice Development and Communications colleagues to promote participation, share learning and communicate impact.
· Monitor, evaluate and evidence impact, contributing to service improvement, partnership development and future sustainability.
Main Requirements (for details check the job description and person specification):
We are looking for someone with:
· Experience of leading, facilitating and embedding participation, engagement and co-production approaches within services or organisations.
· Experience of influencing managers, leading projects and driving positive organisational change.
· Experience of working with diverse communities, including people experiencing disadvantage, inequality or social exclusion.
· Experience of facilitating inclusive engagement and empowering people with lived experience to influence decisions affecting their lives and communities.
· Strong communication, relationship-building and stakeholder engagement skills.
· Knowledge of participation and co-production principles, frameworks and methodologies.
· A strong commitment to participation, co-production and ensuring the voices of people with lived experience shape service development.
Desirable:
· Personal lived experience relevant to the communities we support.
· Knowledge of national participation structures, standards and the UN Convention on the Rights of the Child.
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced
Benefits:
- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the ‘Apply’ link below and fill out our digital application form
· Closing Date: Sunday, 20th September 2026 at 23:59
Interviews are scheduled to take place from 14th-15th October 2026 at Family Action Head Office, with slots throughout the working day and early/late slots available.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: austra.welburn (full email addres located on advert document)
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Actionbecause we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



Research Programmes Manager
We have established a number of high-profile strategic initiatives to help us advance our work towards a cure. We now have an exciting opportunity for a Research Programme Manager to support the successful ongoing delivery of two of our major initiatives, the Drug Discovery Alliance and Brains for Dementia Research, and collaborate across the organisation and externally to maximise their impact. Where required, the successful candidate will also support the ongoing delivery of our other major initiatives, working collaboratively across the organisation to maximise their impact both internally and externally.
This role sits within the Strategic Programmes team in the Research Directorate, an ambitious, supportive and friendly team that funds the best research to transform the lives of people affected by all forms of dementia. We’re looking for someone with strong programme management experience, a good eye for detail and who is excited by the opportunities in the dementia research landscape.
Key Responsibilities:
Lead the delivery of two of ARUK’s major initiatives, Drug Discovery Alliance (DDA) and Brains for Dementia Research (BDR), and other initiatives as required:
· Develop a deep understanding of the programmes, acting as a point of knowledge and expertise
· Implement robust and proportionate review processes to oversee delivery of objectives and manage risks
· Ensure finances are effectively reported on and managed, working with the Research Funding and Finance teams
· Lead the preparation of papers and briefings for meetings, and support the Research Officer to ensure minutes and actions are captured and followed up on
Monitor and disseminate the impact of the DDA and BDR, to effectively tell the story of the initiatives and identify gaps:
· Monitor key programme progress, scientific developments and major outputs
· Work with the Impact team to ensure data gathered from the programme meets the needs of the wider organisation in terms of communicating progress and impact
· Work with the Public Involvement team to ensure the initiatives are reflective of the needs of people with lived experience
Stakeholder management
· Build strong relationships with stakeholders across the initiatives to identify opportunities to maximise their impact and value.
· Collaborate with the Head of Strategic Programmes and colleagues across the Research Directorate and wider ARUK to identify opportunities to strengthen programme objectives, provide updates on progress, and promote achievements.
· Act as a key point of contact and subject matter expert for the initiatives, both internally and externally.
· Support development of the strategic programme team’s strategy:
· Contribute to internal meetings, including discussions and content on strategic programmes and new initiatives
· Maintain up to date knowledge of developments in the dementia research field
· Attend meetings and events to build relationships and promote our strategic programmes
· Support the Research Leadership team to enhance ARUK’s external profile through active participation in meetings and collaborations with key stakeholders
Line Management Responsibilities:
· Line management of a Research Officer, effectively delegating work to support delivery of their objectives
· Help to promote an inspiring team culture where personal development is prioritised
Knowledge, skills and experience needed:
· Degree in Biomedical Science, or equivalent relevant knowledge and experience.
· Experience and/or in-depth knowledge in early-stage drug discovery, ideally in dementia
· Proven experience managing large programmes of work, preferably in the healthcare, research or charity sector
· Strong project management skills, with experience managing multiple priorities, overseeing budgets and identifying risks
· Proven ability to build and maintain effective relationships with a wide range of stakeholders, including external partners and suppliers
· Experience defining programme requirements and using data and metrics to determine improvements
· Experience of managing staff and/or leading the delivery of work through others.
· Commitment to ARUK’s vision, mission and values
· Good analytical skills demonstrated by a structured and methodical approach
· Excellent eye for detail with a focus on continuous improvement
· Strong communication skills both oral and written with the ability to convey complex information to diverse audiences
· Excellent time management skills and ability to multi-task, prioritise competing demands
· Demonstrated stakeholder management (internal & external), and problem-solving skills
· Ability to manage a varied workload and prioritise tasks, work under pressure and meet deadlines
· Ability to use own initiative, with a proactive and problem-solving attitude
· Willingness to travel, including occasional overnight travel
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £44,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 20th September 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you excited by the potential of digital technology and data to make a real difference in people's lives?
Community Action Redbridge is looking for a creative, forward-thinking Digital Innovation and Development Manager to lead the next stage of our digital journey and help shape how technology supports communities across one of London's most diverse boroughs.
Redbridge is home to vibrant communities and a dynamic voluntary, community and social enterprise (VCSE) sector. We want to harness the power of digital technology and data to strengthen communities, support local VCSE organisations and help create a fairer Redbridge.
Working across the organisation, you'll lead the implementation of our ambitious Digital Innovation and Development Strategy. You'll help create more consistent and effective systems that reduce duplication, improve collaboration and enable our team to focus on what matters most: supporting our communities and member organisations. You'll champion a data-driven culture, helping us turn information into insight, better understand our impact, and make informed decisions that respond to emerging needs.
You'll play a key role in building digital confidence across the organisation, empowering staff to embrace new technologies, develop their skills and use digital tools effectively in their everyday work. Beyond Community Action Redbridge, you'll work directly with local charities and community groups to strengthen their digital capacity, improve access to data and insight, and foster stronger connections across Redbridge's VCSE sector.
If you're excited by the power of digital technology to connect people, improve services and create lasting social impact, we'd love to hear from you.
About Community Action Redbridge
Community Action Redbridge is a local infrastructure organisation dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.
Our work supports the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices and working collaboratively to create social change. We do this by:
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Strengthening and championing the voluntary, community and social enterprise (VCSE) sector with tools and support to grow and thrive.
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Supporting local people to drive change in their own communities, through social action, volunteering and active participation.
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Bringing people and organisations from the VCSE sector, public services, and local businesses together to collaborate on shared ambitions for Redbridge.
What it’s like to work at Community Action Redbridge
We’re committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do.
We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do.
We offer some great benefits including 28 days’ annual leave (including the festive closure period) plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, and a travel loan and cycle to work scheme.
How to apply
Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):
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Describe a digital transformation, systems improvement or innovation project that you have led. What was the challenge, what approach did you take, and what impact did it have on the organisation, team or service users?
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Tell us about a time when your work improved data collection, analysis or insight within an organisation. How did your work help others make better decisions or improve outcomes?
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Describe a time when you helped individuals or teams adopt new systems, processes or ways of working. What challenges did you encounter and how did you overcome them?
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Why do you want to join Community Action Redbridge, and how do your values, skills and experience equip you to help us use digital technology to strengthen communities and create positive social change?
Please apply directly through the CharityJob website by midnight on Monday 28th September 2026.
First-stage interviews will take place online on Tuesday 6th October 2026.
Candidates successfully shortlisted from the first stage will be invited to attend a second-stage interview in person, which is expected to take place on Tuesday 13th October 2026.
If you would like an informal conversation about the role before applying, please email us directly to arrange a suitable time.
Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives.


Active Essex Foundation is a successful and growing charity dedicated to creating the conditions for young people and communities across Essex to thrive. Our work focuses on three core areas: improving young people’s mental health, reducing vulnerabilities to youth crime and exploitation, and strengthening communities through trusted relationships and positive engagement. We collaborate with a network of over 100 community organisations and local partners to design and deliver programmes that use physical activity, mentoring and community support as tools to build resilience, improve wellbeing and reduce inequalities. Everything we do is shaped by the real experiences of the people we serve, ensuring our interventions are meaningful, accessible and rooted in what communities tell us they need.
This role will work across Active Essex Foundation and Active Essex. Active Essex is the strategic partnership for physical activity and sport across Greater Essex, working with local authorities, health partners, voluntary sector organisations and communities to create the conditions for active lives. Through a place-based approach, Active Essex brings together insight, evidence and local collaboration to tackle inequalities and improve health and wellbeing outcomes.
The Impact Manager will provide professional leadership for research, evaluation and evidence generation across activities. The postholder will lead the development of robust evaluation approaches, ensure methodological quality, support organisational learning and oversee the work of Impact Researchers operating within place and thematic structures.
Working closely with the Intelligence Manager, the role will play a key part in coordinating organisational insight and evaluation priorities whilst ensuring that local intelligence, research and evaluation evidence are translated into meaningful action. This role acts as a senior professional for evaluation and impact work across the organisation and will support the development of a culture where evidence is consistently used to improve outcomes for communities across Essex.
See the full job description for main responsibilities and skills we are looking for.
The client requests no contact from agencies or media sales.
St James’s Piccadilly is a Church of England parish in the heart of London. In addition to the regular services, a large and dynamic congregation, and committed staff team, we run and support a network of people with refugee asylum seeker lived experience, offering practical help and pastoral care.
The new role of HR Manager will support the church’s senior leadership in ensuring that St James’s staffing is aligned to meet strategic and operational requirements throughout the Wren project (see our website for details).
The successful candidate will have proven HR generalist experience (minimum of 5+ years); a proven track record of successfully providing HR support, advice and guidance for change/growth projects; CIPD certification – Level 5 or in the process of completing it; comfortable working with HR systems, data and Microsoft Office.
Candidates do not have to identify as Christian or belong to a religious faith, but the successful candidate will be in sympathy with, and actively promote St James’s ethos and values.
St James’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
St James’s actively welcomes applications from people who are currently underrepresented in our community including people with global majority heritage, people with lived experience of poverty and people who identify as LGBTQ+.
Full role description including application process can be downloaded on our website.
Closing date for applications: midday Friday 11th September 2026
Interviews: planned for Tuesday 22nd September 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is an exciting opportunity for a senior fundraising professional who combines strategic thinking with excellent relationship-building skills and a passion for making a tangible difference.
The Fundraising Manager will lead on the development and growth of several key income streams, including:
- Major Donors
- Corporate Partnerships and Giving
- Regular Giving
- Gifts in Wills (Legacies)
Working in close partnership with SUDEP Action's other Fundraising Manager (who oversees Community fundraising, Trusts and Grants and other aspects of our in-memory giving), the postholder will also share responsibility for the development, delivery and performance of wider fundraising activity across the charity.
A significant aspect of this role will involve re-engaging existing high-value supporters while identifying and cultivating new prospects. The ideal candidate will be confident networking, opening doors, building meaningful relationships and inspiring people to support a cause that may be unfamiliar to them.
The postholder will work collaboratively with colleagues across the organisation, including fundraising colleagues, the CEO, and wider management team, drawing upon their expertise to develop effective fundraising plans, test assumptions and ensure the charity is represented professionally, authentically and consistently.
Given the nature of SUDEP Action's work, the role also requires sensitivity, empathy and the ability to engage thoughtfully with people affected by epilepsy and bereavement.
Full details of the role and experience required can be found in the Job Pack attachment.
Interested? Please send us a CV and cover letter showing us why:
• you want to work at SUDEP Action,
• you think you are a great candidate for this role,
• why your skills and experiences make you a good fit.
It doesn’t have to be long, 1-2 pages at most, but should give specific examples to demonstrate your suitability to the role and the impact you have had in similar roles. Applications not including a cover letter including the above will not be shortlisted.
SUDEP Action is an equal opportunities employer, and we’re committed to treating applications fairly. Initial shortlisting for interview is done blind.
First Interviews: Thursday 15th October 2026. Second Interviews: Monday 18th October 2026.
Our mission is to stop preventable epilepsy deaths and to provide the UK's only bereavement service for anyone who has experienced an epilepsy death


The client requests no contact from agencies or media sales.
You’ll be at the helm of a busy, welcoming centre that brings residential stays, day visits, camping and outdoor activities to guiding groups, schools, youth groups, corporate teams, families and friends. That variety is part of what makes the role so rewarding. No two days look the same, and that’s exactly the point.
This is a senior role with real scope and real responsibility. You’ll lead a team, set the tone for high standards across the site, manage the practical realities of running a working centre, and help shape its future direction in line with Girlguiding Anglia’s values and ambitions. You’ll have the chance to think strategically about where the centre goes next while staying hands on with the day to day running that keeps a place like Hautbois thriving.
We’re after someone positive, proactive and organised, who leads with warmth as much as with structure. You’ll need to be comfortable holding multiple priorities at once, calm under pressure, and genuinely motivated by creating great experiences for the people who come through the centre’s doors. If you enjoy variety, thrive on responsibility and want your work to have a visible, lasting impact, this role offers all of that in abundance.
The role is based at Hautbois, right in the Norfolk countryside. Flexible working may be possible where it suits the business, though some evenings and weekends will be part of the job given the nature of a residential site. The centre isn’t easily reached by public transport, so a car and full driving licence are essential for commuting and the occasional meeting further afield.
In return, you’ll get free parking, office drinks and snacks, a holiday allowance that grows with your length of service, and modern IT and working facilities to support you in the role.
This role might also suit candidates with backgrounds as an activities manager, camp manager, adventure manager, outdoor learning manager or residential centre manager.
The client requests no contact from agencies or media sales.
Join a passionate committed team with a lead role in driving forward social justice through community-led action and partnership development!
You will work in alliance with the Community Savers Leadership and key partners to support creative organising for gender, housing, climate, and economic justice across Manchester neighbourhoods. This role is funded by the National Lottery Community Fund (Reaching Communities).
You will need:
- A deep understanding of the context for facilitating community action and community-led development projects in areas experiencing long term and intersecting inequalities.
- The ability to maintain a positive ‘can do’ attitude while negotiating complex and potentially obstructive political or relational dynamics.
- Skills & experience in the following areas: community-led action; advocacy; campaigns, fundraising, communications, leadership development, brokering partnerships, equality diversity and inclusion, conflict resolution, safeguarding.
Role summary: You will work with the Community Savers Leadership and key partners on the strategic development of community action, projects, and partnerships that reduce health inequalities and promote social justice. This will include networking and building relationships with existing and potential statutory and non-statutory partners; bringing in appropriate expertise to achieve community-led development projects; direct support for community action such as community-led research projects and partnerships; community mapping, visioning and action planning; supporting reflection and evaluation; and sharing learning widely. You will also supervise the coordination support provided to affiliated groups and leaders by our Community Action Coordinator (Manchester); ensuring a community-led process underpins leadership and associational development.
Please download the application pack for further information and a full job description noting that this is a 0.6% FTE 3-year fixed term contract (actual salary pro rata).
Note that Community Savers is a majority women-led and transinclusive movement. Membership is open to anyone of any gender identity and community action aims to benefit all people in the areas where we work. Leadership and governance structures seek to celebrate and amplify the voices of working class women.
@CommSaversCLASS bring people together to drive social change and reduce inequalities through practical, community-led solutions.


The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
The Senior Advice Manager is responsible for the effective day-to-day management and coordination of Toynbee Hall’s debt advice services across multiple locations. The postholder will ensure services are appropriately resourced, accessible and delivered consistently, meeting agreed contractual, quality, compliance and performance requirements.
The Senior Advice Manager will manage and develop Debt Advisers, Trainee Debt Advisers and Administrators; monitor service performance and capacity; address operational issues and risks; and ensure appropriate action is taken where performance or quality falls below expected standards.
Working closely with the Head of Debt and Money, Quality Assurance and Technical Supervision colleagues, the postholder will use performance information, quality findings and operational insight to identify areas for improvement and ensure agreed actions are implemented.
Key Responsibilities
Management of local sites to ensure all services are available.
- Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
- Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
- Identify resource gaps, operational risks and service pressures, implementing solutions to maintain service delivery and performance.
- Build and maintain strong relationships with local authorities, housing providers, community organisations and partner agencies, representing Toynbee Hall at meetings, networking events and community engagement activities to strengthen referral pathways.
Line management of a team to ensure objectives are set and met
- Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
- Conduct regular one-to-one supervision, team meetings and performance reviews providing constructive feedback and clear expectations.
- Coach, mentor and develop staff, identifying learning and development needs supporting career progression and fostering a culture of continuous improvement.
- Provide technical guidance and support on complex debt advice cases, ensuring advisers deliver accurate, compliant and client-centred advice.
Ensure compliance and the quality of advice required are achieved
- Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
- Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
- Analyse service performance and management information, identifying trends, risks and areas requiring action, and provide recommendations to the Head of Debt and Money.
- Ensure case files meet all quality assurance, audit and contractual standards.
- Manage and respond to complaints relating to debt advice service delivery in line with Toynbee Hall’s complaints procedure, ensuring appropriate investigation, timely resolution and that learning is used to improve service delivery.
Essential Criteria
Experience and Skills
- Significant experience of managing frontline advice services and managing highperforming teams to achieve service, quality and performance objectives.
- Demonstrable experience of line management, including supervision, performance management, coaching, mentoring and staff development, including effectively addressing underperformance.
- Experience of delivering regulated debt advice services and having management responsibility for maintaining high standards of quality, compliance and client care. • Proven ability to provide technical guidance and appropriate support on complex debt advice cases, working within agreed technical supervision and escalation arrangements.
- Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering FCA-regulated debt advice and supporting the quality and development of debt advice practice.
Communication and Interpersonal Skills
- Excellent leadership, communication and interpersonal skills, with the ability to
inspire and motivate others. - Ability to build positive relationships with colleagues, partners, funders and external
stakeholders. - Excellent written and verbal communication skills.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Healthcare Cash Plan
- Perk Box
Further information
We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.
Applicants must have the right to work in the UK.
Please refer to the attached job description for more details
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.



