Activities support volunteer volunteer roles

As a volunteer in our new High Street shop you will enjoy interacting with people and have a passion to help our charity raise money to support its animal welfare activities You will be;

• Friendly and confident at talking to people

• Flexible and able to offer an ongoing commitment 

• Keen to learn new skills

Things our volunteers do:

• Helping customers in the shop find what they need

• Accepting donations of items and money from the public

• Processing sales through the till and card machine, including Gift Aid

• Sorting through donated items to determine what we can sell

• Preparing donated items for sale by steaming and hanging items

• Merchandising stock on the shop floor

• Creating attractive shop window displays

Support will be provided throughout your time with us, you’ll also benefit from;

• Meeting new people and making new friends in your local area

• Learn new skills to add to your CV, such as customer service, cash handling, multi-tasking, merchandising, and many more

• Your own shop discount!

• The opportunity to make a huge difference to the welfare of the animals in our branch.

Volunteer Role: Charity Shop & Arts Space Assistant
Location: NICOLA Arts, Wandsworth Rd, Lambeth, London
Organisation: NICOLA Arts

About Us:

NICOLA Arts is an artist-led charity shop in the heart of Lambeth. We’re more than just a shop — we’re a creative hub where local artists can display, sell, and create their work. Through our in-store exhibitions and collaborative projects, we aim to build a supportive, accessible space for creatives and the wider community.

Role Overview:
We are looking for enthusiastic and reliable volunteers to help support the day-to-day running of our charity shop and creative space. This is a varied role that combines retail tasks with hands-on support for artists and exhibitions. It's a fantastic opportunity for anyone interested in the arts, community work, or gaining experience in a creative environment.

Key Responsibilities:

• Sort, price, and label donated clothes and items
• Assist customers with queries and purchases
• Operate the till and handle payments (training provided)
• Keep the shop tidy, welcoming, and well-organised
• Support artists working in the on-site studio
• Assist with setting up and manage in-store art exhibitions and events
• Post flyers locally for promoting our new shop

What We’re Looking For:

• Friendly, reliable, and proactive individuals
• An interest in the arts, creativity, or community engagement
• Good communication and customer service skills
• Willingness to learn and get stuck in
• Previous retail or creative experience is a bonus, but not required

What You’ll Gain:

• Experience working in a unique arts and retail environment
• Opportunities to connect with local artists and creative projects
• Training in retail and event support
• A chance to make a real difference in the Lambeth community
• References for future roles or education

Time Commitment:
Flexible shifts available – we’re happy to work around your schedule. Whether you can offer a few hours a week or more, your time and support will make a big difference.

How to Apply:
To express your interest, pop into the shop or apply online

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Would you love to nurse in the way you always wanted? As a Volunteer Nurse at Skanda Vale Hospice you have a golden opportunity to do just that and have the satisfaction of providing palliative nursing in a beautiful environment that upholds the highest standards of holistic, person-centred care. You will be part of a supportive team, headed by our inspirational Lead Nurse who was awarded 2024 Nurse of the Year for the Independent Sector.

Please note: unfortunately, we are unable to provide visa sponsorship for overseas volunteers.

About Skanda Vale Hospice

Skanda Vale Hospice offers unhurried, highly individualised care and respite to families affected by life-limiting illnesses, completely free of charge. A beautiful and happy place, filled with laughter and vibrant colour, our hospice is nurse led and primarily run by volunteers. Volunteering with us means being a valued part of a dedicated team who give of themselves wholeheartedly. Compassion is at the heart of what we do, expressed by human kindness, generosity and a deep commitment to the well-being of everyone we care for and work alongside.

What will I be doing?

• Providing skilled nursing care, administering medication, managing symptoms, and helping with personal care.

• Carrying out thorough, holistic patient assessments and developing care plans.

• Building trusting relationships with patients, families and colleagues.

• Keeping accurate and up-to-date records of patient care.

• Offering support and advice to patients and families.

• Working collaboratively with other team members to support genuinely patient-centred care.

How much time should I give?

10 hours or 1 shift minimum per month (averaged over the year).

What are the benefits of being a Volunteer Nurse?

• Satisfaction from making a profound difference to people’s lives.

• Sense of purpose from using your skills in a worthwhile cause.

• Feeling valued and appreciated as a key part of a vital team.

• Working in a welcoming environment with other warmhearted people.

• Training and development opportunities.

• Earning Tempo Time Credits to spend on activities both locally and across the UK.

• Travel expenses reimbursed.

• Free accommodation if participating in our residential volunteering program.

What do I need to have?

• Registered Nurse qualification with current registration and indemnity insurance to practise without restrictions.

• Ability to work collaboratively within a multidisciplinary team.

• Strong clinical assessment and nursing skills.

• Ability to communicate effectively with sensitivity and respect with people from diverse backgrounds.

• Empathy, with a patient-centred approach to care.

• Ability to respond well to changing circumstances.

• Composure in potentially stressful situations and the ability to respond promptly to critical events. 

• A permanent UK address or a visa that allows you to stay and volunteer in the UK (unfortunately we cannot sponsor visa applications). 

What training and support will I be given?

You will receive comprehensive induction and training to familiarise you with hospice policies and procedures as well as ongoing support and supervision from our Lead Nurse / Deputy Lead Nurse to ensure you feel confident and valued in your role. We also offer a range of team wellbeing and development opportunities. 

How do I find out more?

Contact us or drop in at one of our Coffee Mornings. These are held between 10.30 am and 12.30 pm on the last Thursday of each month and offer the chance for an informal chat and a look around - while enjoying fresh coffee and homemade cake, free of charge. Come along, we’d love to meet you!

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a eally flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

London City Mission (LCM) shares the gospel alongside the local church of London, equipping everyday Christians to lovingly bring a message of hope in Christ to those least likely to hear it. 

LCM's events are a great way of getting involved in God's mission in London. The event support assistant supports in the running of events by providing any practical help required on the day. We are looking for volunteers specifically for our annual event Big London Walk. This may include assisting with event-day set-up, welcoming participants, serving refreshments, and generally giving a helping hand wherever needed to ensure all goes according to plan. 

WHAT THE ROLE INVOLVES 

• Set-up/take-down of venue 

• Welcoming participants and registration 

• Stewarding 

• Serving refreshments (teas, coffees, food) 

• Assisting at the venues and helping along the walking route 

Dates and Hours: June 28th & July 5th (9:00am to 5:30pm), you are also welcome to join only for am (9:00am to 1:30pm) or pm (1:00pm to 5:30pm) 

QUALIFICATIONS AND SKILLS REQUIRED 

• Physically able to move furniture and other large objects. 

• Excellent people skills. 

• ‘Can do’ attitude to serving and ability to see what needs to be done. 

• Good timekeeping. 

• Willing to help at indoor venue and outdoor environment 

We are looking for practicing Christians who want to put their faith into action by serving in events. The volunteers will be seen as representing the Mission and will be interacting with attendees/visitors to LCM. 

Throughout the UK, we provide essential services and support for individuals impacted by MS. We connect people to resources that foster a sense of belonging, community, and shared experiences.

 We are pleased to announce that we have secured funding from Wales and West Utilities for a 'test and learn' Community Connections project, which will operate until March 2026 and cover Wales and the South West of England.

 The goals of Community Connections are:

• To link individuals with, and affected by, MS throughout Wales and the South West of England (including Cornwall, Devon, Somerset, Bristol, Gloucestershire, and Wiltshire) to services, activities, and resources that promote living well with MS.
• To establish connections with local service providers that enable people with, and affected by, MS to access support and activities in their communities, while enhancing community connections.
• To offer information and guidance on various topics, including financial advice, cost of living information, energy efficiency tips, carbon monoxide awareness, and the Priority Service Register.

 As part of this initiative, we are seeking a Community Connections Volunteer to assist in directing people affected by MS to information about relevant local and national services. This could involve helping someone access information on benefits or supporting them with grant applications. This role will be conducted from home, providing assistance over the phone and via email.

 Here’s a summary of what the role entails:

• Guiding individuals to sources of support, such as our Living Well services, Helpline, health and social services, MS professionals, and local group activities.
• Referring any complex support needs to our Community Connections project team or Helpline.
• Occasionally assisting individuals who need help with grant applications and gathering necessary paperwork.
• Communicating relevant information to our Community Connections Project Administrator to maintain and update our service signposting lists.
• Staying in contact with referrals to ensure they are progressing with the support provided.
• Listening to and gathering feedback on the service as individuals conclude their involvement with the Community Connections project.

We will provide you with the necessary training and support to develop the skills required for this role, including an induction covering all outlined areas. Please note the role requires a DBS Check.

You will have the opportunity to discuss your role and any additional needs you may have with us.

We are looking for volunteers who can commit for a minimum of 10 weeks, with adaptable profiles and who have the enthusiasm and energy we need to provide support in various areas across the organisation.

In this generalist role, you will find yourself responsible for a variety of tasks; helping to ensure that both our programme activities and day-to-day operations run smoothly. Second Tree works in a transparent way, in a challenging and changeable situation in the field; therefore, an ability to learn quickly and be open to feedback is vital.

The possible tasks included below are not exhaustive or rigidly defined; an exact role profile is dependent on the skill set of individual applicants. An average day might see you talking to students in a camp to tell them about a new class, or supporting in the writing of a grant proposal. Tasks could loosely fall within 4 key areas:

Programmes:

• Supporting programme coordinators in maintaining the day to day running of their activities with the Youth Wellbeing or Adult Education Programmes
• Supporting our children’s teachers or workshop facilitators in the planning or delivery of classes or excursions outside of camps
• Communicating key messages about our programmes to our students in camps or urban areas

Admin, Finance & Logistics:

• Supporting the management in liaising with external partners
• Maintaining organisation wide financial processes
• Coordinating the arrival and housing of incoming volunteer

Fundraising:

• Supporting the planning and implementation of Second Tree’s fundraising initiatives, such as campaigns
• Organising and maintaining regular communications with Second Tree’s donors (newsletters, thank you letters)
• Supporting in the identification of relevant grants
• Supporting in grant writing activities

 Digital communication:

• Contributing to the written/visual content of Second Tree’s social media output
• Developing social media strategies to expand our reach and impact
• Producing regular reports on performance
• Website maintenance

 Skills desired: 

While there are no experience or skill-specific applicant requirements for this position, candidates must:

• Be accountable and efficient, making sure that tasks that you take up are completed on the agreed timeframe
• Be honest and transparent, being able to give and receive feedback in the most straightforward way possible
• Have a strong sense of humour, being able to make fun of yourself is key
• Care for people; the interests of the people we work with should always be your first concern
• Instil the values above in the people that work with you
• Have keen problem-solving abilities, and a good understanding of what questions to ask, and when
• Communicate in English, both written and orally
• Learn quickly, managing a wide-ranging and intense workload

We offer:

• Accommodation in a shared house
• Transportation to/from work
• After completion of a three-month trial, if you commit long-term, small monthly expenses refund

In certain periods of the year, demand is extremely high, and the volunteer houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the volunteer houses are full, this would allow us to offer a volunteering opportunity to someone that cannot afford to pay rent.

NOTE: If you require a visa to stay in Greece for the minimum ten-week commitment, please know that as a Greek NGO, we are unable to sponsor your visa.

About The Role

What will you be doing?

• Opening and closing the van
• Engaging with visitors, offering efficient and welcoming service
• Serving ice cream from the Carte d'Or van along with pre-packaged items
• Following food safety management and complete Food Safety Training level 2
• Cleaning the ice cream van as needed and refilling ice cream freezer
• Assisting with rubbish and recycling

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email us or leave a message, with your name and number. 

About You

To carry out this role, you will need:

• Good verbal communication skills with an engaging personality
• Motivated to work alone or as part of a small team
• Ability to operate a card payment terminal
• To undertake WWT online GDPR training module in order to adhere to legislation
• Good general fitness as this role involves spending periods of time on your feet and may involve lifting
• To be reliable and committed to the role and the team
• A benefit if you’ve previously worked somewhere with an ice cream counter
• A benefit if you’ve worked in a fast past catering environment
• An interest in and enthusiasm for the work of WWT

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Who are we looking for?

To carry out this role, you will need:

· Good verbal communication skills with an engaging personality

· Motivated to work alone or as part of a small team

· Ability to operate a card payment terminal

· To undertake WWT online GDPR training module in order to adhere to legislation

· Good general fitness as this role involves spending periods of time on your feet and may involve lifting

· To be reliable and committed to the role and the team

· A benefit if you’ve previously worked somewhere with an ice cream counter

· A benefit if you’ve worked in a fast past catering environment

· An interest in and enthusiasm for the work of WWT

General notes:

The exact hours you are able to contribute will be discussed prior to placement. We regret we are not in a position to reimburse expenses incurred in travelling to and from the centre, but any pre-agreed expenses incurred in the course of your duties will be reimbursed.

If poor weather means opening the ice cream van is not suitable on your planned volunteering day, we will identify any other areas where you would like to support the trading team to ensure your time is respected and supports our work in other ways.

This position is entirely voluntary and is therefore unpaid. Any offer of a volunteer opportunity is not intended to create a legally binding contract between us and any agreement may be cancelled at any time at the discretion of either party. Neither of us intends any employment relationship to be created either now or at any time in the future.

We look forward to hearing from you! 

Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.

As a great communicator with ‘green fingers’ you will create a calm, nurturing environment in which to support the residents to gain gardening skills and to explore the possibility of growing their own food. 

Activities

Inspire the residents to take an interest in the outdoor space at Amy’s Place and involve them in the development of a regular gardening and/or food growing club.

Help residents to develop their gardening skills and knowledge specific to growing food, through group workshops and individually tailored support, guidance and encouragement.

Commitment 

This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. It might be every week or fortnight ideally for a minimum of 3 months.

Requirements 

This role will require us to carry out an enhanced check through the disclosure and barring service.

Support 

•  Volunteers receive a thorough induction and have access to any relevant in-house and external training
•  Reasonable travel and lunch expenses will be reimbursed
• The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons

Do you want to make a difference to vulnerable pets lives? Would you like to join a team providing practical support to keep pets with their owners in times of need? We are looking for volunteers to help support our Pet Food Bank activity. You'll use your attention to detail, organisational and communication skills to help our food banks provide support to the pets that need it most.

Why we want you

Sick, injured and homeless pets have relied on Blue Cross for help since 1897. Each year, thousands of dogs, cats, small pets and horses turn to the charity’s animal hospitals, clinics and rehoming services for treatment and support.

Our Pet Food Banks provide practical support to pet owners during financial crises, by distributing donated pet food via food banks in the local community. Our food banks can be the key to helping owners to keep their much-loved pets. Our Donations Assistants help manage the incoming donations and preparation of food for distribution. All this adds up to keeping more pets with their families. We would love you to join us and help us help more pets and people in need.

What you will be doing

• Organising donations as they come in and regular stock taking to keep track of the food we have available
• Checking use by dates on donated pet food
• Preparing packages of pet food and pet items to be given out to our pet food bank clients or to send to other local food banks for distribution
• Liaising with external food banks and organising deliveries of pet food to meet demand
• Using excel and our database to record the activity of the food bank
• Ensuring any stock overflow is collected for distribution to other Blue Cross coordinated food banks
• You can choose to combine this role with any of our other pet food bank roles if they are also available at your chosen location

The skills you need

• Competent, team player and self-motivated
• Friendly and with a professional approach
• Attention to detail
• IT literacy
• Good communication skills
• Used to dealing with a variety of people from different backgrounds

What's in it for you

• You’ll gain a variety of experience for your CV
• You’ll learn new skills such as customer service, communication and team working
• You’ll meet new people and get involved with your local community
• We’ll provide you with all the training you need
• You’ll be helping more pets and people in need

Disclaimer

Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.

Could you lead the local SSAFA services in your area? You don’t need a military background for this role, but you should be empathic to the needs of the armed forces community, have some experience of managing people and possess good I.T. skills. If this sounds like you, we’d love to hear from you.

What is a Branch Chair?

There are SSAFA branches throughout the UK and overseas. Many are further divided into local areas called divisions. Each branch has a Chair to oversee all aspects of the branch. Ultimately accountable to the Chair of the Board of Trustees, through the National Chairman your role is to ensure that the branch is running in line with SSAFA’s Royal Charter Rules, Regulations, and policies. Also, to ensure that clients and volunteers are safe, all services provided are appropriate and effective and that the branch is financially sound. You will be the public face of SSAFA in your branch area.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. More people than ever are contacting SSAFA for financial, practical and emotional support. To do this we need local branches and volunteers who can coordinate people, ensure the local population know about SSAFA and keep things running smoothly behind the scenes.

Our branches support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

When would you be needed and where would you be based?

This role is about leadership, coordination, and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role requires an ongoing time commitment, usually about 2-3 days per month. In addition, you would need to organise and attend regular meetings throughout the year.

What would you be doing?

• Providing leadership to the Branch and ensuring that all activities comply with SSAFA regulations both directly, and through the Branch Secretary, other Branch Officers, and Divisional Officers.
• Providing support and guidance to volunteers in office holder roles, and support with recruitment of volunteers into these positions to ensure the sustainability of the branch.
• Ensuring the financial integrity of the Branch, including the appointment of Treasurers and a local fundraising programme to meet branch running costs.
• Ensuring that all data is processed and held in accordance with SSAFA’s data management policies.
• Monitoring volunteer numbers against the demand for support and working with other volunteers, regional and central office staff to attract and recruit new volunteers as required.
• Ensuring that all volunteers are recruited, inducted, supported, and managed in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.
• Building relationships with regional and central office staff, local voluntary organisations and, if applicable, SSAFA Service committees, local military establishments, prisons etc.
• Overseeing an appropriate programme of awareness raising so that potential clients, volunteers, and supporters know how to contact the branch.
• Providing timely reports and information to SSAFA’s Central Office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Supporting any salaried branch staff and ensuring that their line management arrangements are working appropriately.
• Resolve any complaints that are suitable for local resolution in accordance with SSAFA’s Complaints Policy and procedures, referring upwards any that are not suitable for local resolution.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers. 
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local orientation as well as meet and greet sessions with key Central Office and regional teams.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Support from Regional and central staff and peer support from fellow Chairs in neighbouring branches.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Willingness and ability to lead and manage a team of volunteers.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to understand and keep within the boundaries of the role for which training will be given.
• Reliability
• Practice confidentiality and data protection in line with SSAFA policies.
• Willingness and means to travel to meetings or events as required.
• Good written and spoken English.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Volunteer Sunday Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for Sunday volunteers to support our reopening.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, as a 11am-2pm shift, a 2pm-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.