328

Activity volunteer volunteer roles in sutton, surrey

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MAPS Mentoring, Greater London (On-site)
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Page 7 of 22
London, Greater London (On-site) 12.65 miles
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.

The role will require you to:

  • Greet guests who are visiting the Community Wellbeing service for the first time
  • Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
  • Signpost to local services and partners that come into the space
  • If needed, book an appointment for the member with an advisor
  • Update Sufra’s case management system, keeping detailed notes of appointments

Skills required

Professional

  • No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
  • You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
  • Digital literacy is essential.
  • You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.

Personal - We need volunteers who:

  • Are friendly
  • Are non-judgemental
  • Can actively listen
  • Are passionate about supporting local families to access the support they need
  • Are empathic
  • Preferably be able to speak another language: Arabic, Persian, Spanish
  • Are confident communicating to people without a shared first language
  • Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
  • Have a good understanding of confidentiality
Application resources
Posted by
Sufra NW London View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 August 2025
Closing date: 09 November 2025 at 10:23
Tags: Administration, Advice / Information, Social Care / Development, Legal / Law, Customer Service, Counselling, Housing, Customer support, Data Entry, Employment, Engagement / Outreach, Homelessness, Refugee / Immigration, Wellbeing, Youth / Children, Social / Support Work