Admin assistant volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.
We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons.
Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.
We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.
Ready for an adventure? Dive into the heart of Quilombo UK by exploring our website and videos! Explore the values that guide our mission, values, and the impactful work we do to make a difference in our community.
Join us in leading positive change!
The Admin Assistant role offers a great opportunity for the right person who is looking to:
- Gain experience in the Third Sector.
- Develop their skills and management experience; or just simply 'give something back to their community'.
The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.
Main Responsibilities
- Managing organisation of meetings and appointment
- Organising events and conferences
- Managing databases
- Implementing and maintaining procedures and administrative systems
- Liaising with staff
- Miscellaneous tasks to support the team.
General tasks
- Contribute to staff meetings and other internal meetings with views and suggestions etc.
Essential:
- You will need to have good written skills.
- Well organised, proactive, and able to deliver tasks efficiently.
- Good time management
- To show professionalism at all levels and in all environments
- Strong team player
- Ability to work independently and ask for clarification when needed.
- Able to participate at least 12 hours a week (2 days, 6 hours each day)
Desirable
- Committed to working with the community with a passion for helping others less fortunate.
- Proficiency in Microsoft and Excel
The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The job entails working closely with project/programme managers in ensuring the smooth running of the organisation's internal operations, external networking, HR, events, communications & fundraising. Successful candidates will be able to gain proven experience in each of the highlighted areas.
The successful candidate must be a quick learner, trustworthy, intelligent and pro-active self-starter, highly organised and able to multitask effectively.
Key responsibilities include:
Provide receptionist and general admin support to the team, including basic bookkeeping
Provide seamless support to project leads, contractors and freelancers
Help with events and conferences.
Help with writing of funding proposals, publicity & marketing
Update social media, website, marketing and promotion content
The Ideal Candidate will:
Be Intelligent & Trustworthy - have gained great academic results
Demonstrate excellent writing skills and speaking ability
Pay attention to details and exhibit high degree of precision with work assignments
Be Tech Savvy - Be competent/confident with CRM, CMS, social media and spreadsheets
Have some interest in Art Galleries, Creativity, Research, International Devevelopment and/or business administration
Benefits:
- Career Development Plan Support
- Access to paid training and qualification enhancement
- Work references for future jobs application
- Reimbursement of out of pocket expenses
Fully remote working option available to suitably experienced candidate(s).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Admin Assistant
Reports To: Department Manager
Location: Remote
Employment Type: Volunteer (12 hours/week for 6 months)
About the Project – “Solta o Jogo”
Solta o Jogo is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.
As part of this initiative, we are seeking a dedicated Admin Assistant to support the day-to-day coordination and administrative operations behind this exciting and community-driven programme.
Position Overview:
The Admin Assistant will play a vital role in supporting communication, event coordination, documentation, and volunteer tracking. This position is perfect for someone looking to gain hands-on experience in nonprofit administration, event logistics, and team coordination. The role offers flexibility, skill development opportunities, and the chance to make a meaningful impact within the community.
Key Responsibilities:
Event Coordination Support
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Schedule and manage logistics for project events, workshops, and community showcases.
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Track bookings, rehearsals, and venue use to ensure a smooth timeline.
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Support RSVP management and communication for performances and activities.
Data & Documentation Management
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Maintain and organise project records such as attendance sheets, registration forms, and feedback.
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Ensure digital files are properly stored and accessible for all team members.
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Assist in compiling reports and summaries post-events.
Communication & Liaison
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Serve as a contact point for public and internal queries related to the project.
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Help coordinate communication between departments involved in the project (HR, Marketing, PR, Finance).
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Communicate with facilitators, artists, and partners to confirm details and provide logistical support.
Resource & Inventory Support
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Track inventory of promotional and event materials.
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Assist in coordinating procurement and delivery of materials for activities and performances.
Volunteer Coordination
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Monitor onboarding progress of volunteers engaged in Solta o Jogo.
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Assist with preparing and maintaining volunteer schedules.
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Provide administrative support during volunteer briefings and training.
General Administrative Duties
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Take meeting minutes and circulate action items.
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Help draft internal updates, task lists, and team reminders.
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Provide general clerical support as needed.
Required Qualifications:
Education:
No specific degree required, but experience in administration, event coordination, or office support is desirable.
Skills & Attributes:
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Excellent organisational and time-management skills.
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Proficiency in Microsoft Office (especially Word and Excel).
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Strong verbal and written communication skills.
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Attention to detail and ability to multitask efficiently.
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Friendly, professional, and proactive attitude.
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Ability to work independently as well as collaboratively with remote teams.
Benefits:
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Gain practical experience in nonprofit administration and cultural event coordination.
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Work flexibly with a remote, supportive team.
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Contribute to a vibrant, meaningful community project.
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Receive mentoring and transferable skill development.
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Local travel reimbursement for any in-person events or meetings (if applicable).
Equality Statement:
Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we welcome applications from individuals of all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Department: Facilities Team
Location: Teesside Hospice, 1 Northgate Road, Middlesbrough, TS5 5NW
Time Requirement:Flexible to suit you (within office hours 9.00 to 17.00 Monday to Friday)
DBS Check needed:Yes
Age Requirements: From 18 years old plus
Role Summary:
We’re looking for someone to join Teesside Hospice in our Facilities Team Department to assist with general administration tasks associated within the team responsible for looking after Health & Safety, Maintenance, Property and Equipment.
We’re looking for volunteers to provide valuable administrative support to our Facilities Team. This team plays a key role in managing and maintaining vital resources such as office spaces, meeting rooms, and assets.
As a Facilities Admin Assistant, you’ll be helping to keep things running smoothly behind the scenes. The role can be busy at times, but it’s incredibly rewarding — you’ll be supporting a dedicated team that ensures we deliver the highest standard of care to people with terminal illnesses. Your contribution will help make sure local people receive the best possible care at the end of life.
Key Responsibilities
The role will include working with the Facilities team on different projects, including (but not limited to):
- Assisting with the filing and data entry of new systems and processes
- Input information gathered onto spreadsheets/databases and helping to produce reports
- Supporting with the preparation for audit and regular checks
- Updating and maintaining attendance records, rotas and data to our systems
- Maintaining confidentiality and handling sensitive information with care
Personal Qualities:
- Excellent communication skills and approachable manner
- Ability to work in a busy environment and follow procedures
- Excellent and efficient administration skills, with a high attention to detail
- A good knowledge of Microsoft packages, particularly Excel & Word
- The ability to effectively plan, organise and prioritise workload
Training requirements:
As a Volunteer Administration Assistant, you will complete the following training:
- Teesside Hospice mandatory training
- Volunteer induction training
- Any other training identified as appropriate to the role
Support and Supervision:
Your first line of support and for any enquiries will be the Facilities Team to support you in your role.
Communications:
The Facilities Team will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.
You will be provided with a Teesside Hospice volunteer badge
Benefits:
- 20% discount off purchases made in our shops.
- Opportunities for training and personal development
- Reimbursement of reasonable travel expenses
- Provided lunch if you volunteer for more than 5 hours per day
- Access to discounts with other retailers and companies
- 10% discount in the Northgate Tea Rooms
Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role."
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a reliable individual (or individuals to share the role) to assist us in supporting our teams of volunteers who work across our three projects: FareShare Greater Manchester, EMERGE Recycling and Touch Wood, as well as our parent charity, EMERGE 3Rs.
With your organisational skills, you’ll assist the Volunteer Management Team in the administration of our volunteer programmes and help us with the day-to-day operation of the office.
This position presents an excellent opportunity to gain or refresh valuable transferable skills that can be used across a wide range of working roles in future.
This role is shared between several volunteers; each covering different shifts, so we have flexibility in accommodating what hours you are able to offer us.
ABOUT EMERGE
We operate three initiatives:
* FareShare Great Manchester - the regional hub of national charity FareShare UK, which redistributes overstocked food to community initiatives and food banks, diverting it from polluting landfill
* Touch Wood - our reclaimed wood workshop, which takes wood destined for landfill or incinerators and prepares it for resale or upcycles it into crafted items
* EMERGE Recycling - a pioneering recycling social enterprise
The volunteer administration support role is one of the broadest ranging opportunities we have on offer; being a blend of many working practices, from general administration to assisting with recruitment. You will be working with a diverse range of individuals, from many different types of backgrounds and circumstances, so a friendly attitude and an interest in helping people are advantageous traits for applicants.
Typical tasks include:
* Answering and redirecting phone calls and greeting visitors
* Data entry
* Assisting with monitoring information
* Assisting with preparation of induction sessions
* Undertaking routine tasks, e.g. photocopying, laminating
* Preparing information packs
* Maintaining supplies of flyers and forms used for volunteer recruitment
REQUIREMENTS:
Organised and reliable
Good communication skills: comfortable speaking in person and on the phone in a polite, clear and friendly manner
Strong computer skills; particularly familiarity with Microsoft Word, Excel and Outlook
Accuracy and attention to detail
Good standard of personal presentation
BENEFITS:
A friendly, inclusive and supportive environment
Attainment / development of a wide range of CV-enhancing transferrable work skills, from admin procedures to teamwork and interpersonal skills
The opportunity to support a great cause and give something back to your community
Work reference available after 3 months in the role
Reimbursement of your local travel expenses
You will be required to complete introductory sessions before you are confirmed in the role.
When? Once a week, Monday to Friday. All day or shifts 9:00 – 13:00 / 12:00 – 4:00
How often?Volunteers are typically involved for one shift a week.
GETTING TO US
We are just a 15 minute bus ride from Manchester Piccadilly, with our new base, Maynard House, located on new Smithfield Market, which is only a few yards off a main arterial route into the city, Ashton Old Road.
Public Transport
The market site can be easily reached by a number of bus services, with the 219 being the most frequent.
If travelling to us by car, please be aware that many satnav systems wrongly direct drivers to the rear of the market site. Instead, please enter by the main gate on Whitworth Street East (off Ashton Old Road). There is plenty of free parking on site.
There is a bus stop immediately opposite the main entrance to the market.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".
Bid - Writer Support (Administrator) Job Overview
We are currently recruiting for Bid - Writer Support to join our passionate and driven team.
As Bid Administrator you will support the performance of a high performing bid team designed to facilitate and support the successful winning of new grants and tenders across the UK.
As an outstanding administrator you will play a key role in assisting the team to ensure that all bid documents and business development literature is prepared and presented not only to the highest possible standards but on time – often within challenging deadlines. Key to success in the role will be the following traits:
· Adaptability
· Determination
· Flexibility
· Robust disposition
You will be at your best when you’re working under pressure and in a fast-paced, deadline driven environment. This role calls for someone who can react as deadlines and priorities change; someone with resilience and a tenacity to get the job done whilst never compromising on quality.
Key Responsibilities:
· Management of a central mailbox, including basic tender management duties
· Monitoring new business opportunities advertised on various portals and websites.
· Reviewing new business opportunities as they arrive, forwarding relevant opportunities to the appropriate bid writers.
· Taking ownership of the bid library, which includes ensuring that it kept up to date as and when new opportunities are submitted.
· Thoroughly proof-reading materials to ensure information is grammatically correct, well-researched, and without spelling errors
· Ensuring that our in-house bid process is understood and implemented to ensure that quality, commercial and legal requirements are consistently met
· Taking ownership of client portals – Including dealing with daily alerts and maintenance of portal logins
· Providing general administrative support to the bid writing team.
The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday and Friday.
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
Job Type: Volunteer
Benefits:
- Flexitime
- Work from home
Schedule:Day shift
Experience: Administrative: 1 year (preferred)
Work Location: Remote
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to build our LinkedIn profile and our reach into the business world. The role will include advancing our connections and cultivating lasting relationships in communities of like minded companies. Content creation, updating on news and arranging in person meetings when needed are a key part of the role so candidates will need good communication skills, creative writing experience and be tech savvy. Although remote the team are in daily contact when needed and meet in person at major fundraising events where live updates can be posted. We are passionate about animal welfare so if you love dogs and have a creative skillset and some business flair come and join us.Saving Strays is run by volunteers only, please ensure that you are serious about volunteering and dedicating some of your free time to the charity.
Please tell us why you want to volunteer for our charity
We save dogs from the streets and death row and restore their health and dignity. We rehabilitate and rehome where possible respecting their sentience




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, so most of the care that we provide is funded through fundraising and through our shops.
Join Us as an Admin Volunteer!
We are looking for an enthusiastic Admin Volunteer to support our People Team and will be based in Drakes Court.
- We are looking for a Documents Scanning Volunteer which is scanning and uploading the documents.
Am I right for the role?
You must:
- Be sensitive to the needs of our children, young people and families
- Be caring with a warm and friendly personality
Why volunteer at Acorns?
- To help a local charity and make a difference in your community
- Connect with likeminded people and make new friends
- Learn new skills to boost your CV
- Invites to social events and participate in our volunteer recognition scheme and award
- Full training provided
You will be asked to provide two satisfactory references.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to volunteer in a customer facing role at RNIB's Product and Advice Centre in London? Could you be the welcoming face of RNIB? Do you have good communication skills and enjoy meeting and helping people? We need friendly, enthusiastic people like you to give visitors to our building the best possible experience when they come to us for information about our products and services. Visits to our Products and Advice Centre are a great way of customers finding out about the products and services that RNIB offers, and give customers the chance to try and buy products.
The role involves welcoming customers and assisting customers to view and try products before they buy, recording purchases on the till (training will be provided) and some admin tasks such as using excel, checking stock lists and processing payments.
We are looking for volunteers with a welcoming and friendly nature, who enjoy interacting with people. Some experience of Microsoft Office and Excel would be great but is not essential.
The Product and Advice Centre team is a friendly and supportive team and ideally, you will have some flexibility to fit in with the needs of the Product and Advice Centre. Volunteers are needed from 10am until 4pm.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Northern Devon Branch are in need of new committee members and specifically a Branch Secretary.
The committee plan and coordinate various activities for people affected by Parkinson's across a wide area of North Devon. Activities range from exercise to social get togethers, coffee mornings and trips.
Committee members are expected to try and attend monthly meetings in the Bideford area and to contribute to group discussion and decision making.
The secretary role entails communicating details of planned activities with our members via email or post and providing communication and admin support to the Chair of the branch. Other committee members manage the newsletter, memberships, social media and meeting agenda and minutes so this is not an extensive role but it is important and keeps members up to date with activities and any notices.
You will be volunteering as part of a team for Parkinson's UK and will be supported by a local staff contact and the rest of the committee.
If you are interested in giving something back in your local community and supporting the lives of people affected by Parkinson's we would really love to hear from you.
We exist to make every day better, for everybody living with Parkinson’s. Right now.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for volunteers for our Hastings drop in group, which meets for a communication cafe-style drop-in group on the last Friday of the month between 10.30-12.30.
The Say Aphasia charity provides support groups across the UK for people with aphasia; a language and communication disability caused by a brain injury like a stroke. Aphasia affects over 350,000 people in the UK but is little understood or known about by the public. It is the only aphasia charity set up by people with aphasia for people with aphasia; helping them to adapt to their new way of life and regain their independence and confidence.
Aphasia occurs due to injury to the brain such as a stroke. It affects access to language, resulting in difficulties following conversations, speaking, reading and writing.
Volunteers will support the running of the group with communicating, and will have the opportunity to utilise their communication skills and IT knowledge to take a register of attendance.
Responsibilities
- Provide companionship and support to individuals, particularly those living with asphasia.
- Assist in organising activities that promote social interaction and engagement.
- Communicate effectively with participants, ensuring their needs are understood and met.
- Help maintain a safe and welcoming environment for all participants.
- Collaborate with other volunteers to enhance the group.
Qualifications
- An understanding or knowledge in aphasia is desirable.
- Strong communication skills, with the ability to engage effectively with diverse groups.
- Proficiency in IT, including familiarity with common software applications.
- A compassionate and patient attitude towards individuals in need of support.
This volunteer position offers a rewarding opportunity to contribute positively to the lives of others while developing personal skills and experiences.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
�� Volunteer Opportunity: Make a Difference in the Lives of Women and Children Recovering from Narcissistic Abuse ��
Are you passionate about supporting women and children affected by emotional and psychological abuse? Do you believe in the power of community, compassion, and healing? Join us at RISE Scotland, a non-profit organization who are pre-launch and pre-funding, dedicated to helping survivors of narcissistic abuse rebuild their lives with dignity and strength.
We’re looking for empathetic, reliable, and motivated volunteers to support our mission. Whether you have professional experience or simply a desire to help, there’s a place for you in our community.
Current Volunteer Roles Include:
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Support Group Facilitators (in-person or virtual)
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Peer Mentors for survivors rebuilding their lives
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Social Media & Awareness Campaign Assistants
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Fundraising & Event Volunteers
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Admin Support
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Childcare Support during workshops and group sessions
What You’ll Gain:
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A chance to make a real difference in survivors’ lives
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Training and ongoing support
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A compassionate and purpose-driven community
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Valuable experience in trauma-informed care, advocacy, and nonprofit work
What We’re Looking For:
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A deep sense of empathy and respect for survivors’ journeys
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Good listening and communication skills
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A commitment to confidentiality and creating a safe space
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Reliability and a willingness to learn
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Experience with narcissistic abuse (personally or professionally) is a plus, but not required
Help us empower survivors. Help us break the cycle.
Please apply with a current CV and a covering letter which includes your area of interest and what you can bring to the role.
Our mission is to empower survivors of narcissistic abuse through compassionate support, education, and advocacy.

The client requests no contact from agencies or media sales.
Role Description:
The Safe Space is a local hub for anyone who feels they are nearing crisis point. We are here to listen to what you need and work with you to help. These might be strategies to help you cope in the moment, a range of activities that we provide free of charge, resources to take away or connect you with practical local services. As a part of this, we are looking for volunteers to offer support to individuals who may access our crisis drop-in services. This includes a variety of tasks, which include greeting individuals, offering a cup of tea and biscuits, general reception duties, supporting 1:1 session, completing administrative tasks and generally keeping clients engaged and safe on our premises.
We are looking for someone who
- Has lived experience of mental health/social crisis
- Preferably have had experience working with people who experience poor mental health
- Are comfortable with co-producing and facilitating peer led workshops where applicable if required.
- Are willing to actively participate with clients 1:1 and in group settings
- Are able to take on any ad hoc admin/support responsibilities within the Safe Space Team
Time commitment and expenses:
- Minimum 6 months commitment, offer I day per week during our opening hours of 2pm–10pm. Please indicate your preferred volunteering day(s) plus preferred site (H&F, Ealing or Hounslow) on your application.
- We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role
- Reasonable travel expenses will be reimbursed where required.
What's in it for the volunteer?
Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity, and volunteering in Safe Space is an opportunity to experience and get involved in crisis support. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You don’t need a military background, just some spare time occasionally, and an ability to get on with people from diverse backgrounds and age groups. If so, this could be the role for you.
What is a Helper?
SSAFA Helpers provide support to local SSAFA branches, so that the service to veterans and their families can run smoothly. Perhaps you could help out at an event, take care of some office admin, or give a talk about SSAFA?
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We have peak times throughout the year when we need extra volunteers. Whether you enjoy organising behind the scenes or being out meeting the public, we need people who can offer some time on a flexible basis.
When would you be needed and where would you be based?
This role will suit you if you are looking to volunteer on a flexible basis as and when you are available, and we need extra help. You may be based in an office, at home, or out and about at events.
What would you be doing?
- Helping at public events by staffing stalls, stewarding etc
- Helping to distribute Christmas hampers to clients.
- Giving talks about SSAFA to schools and local groups
- Helping with office tasks like stuffing envelopes, ordering marketing materials
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What could you gain from this volunteering role?
- Support people in your community with a military background
- Support and friendship from your local SSAFA branch and the wider SSAFA community
- Experience that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with a cheerful attitude
- Good spoken English
- Ability to represent SSAFA and its values to potential clients, their families, other agencies, potential volunteers and potential funders.
- Ability to keep within the boundaries of the role with regards to safeguarding, giving advice etc.
- Reliable attitude, keep appointments, update the branch regarding your availability.
- Ability to maintain confidentiality and keep information safely.
- Access to transport if needed for your role.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities to have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Communications and Administration Co-ordinator
Hours: Either 5 days a week, 9am-5pm, Monday-Friday or reduced hours to suit but covering the core hours of 9am- 3pm, Monday to Friday.
Salary: FTE from £35,327 p/a
Location: CDS UK London Office
OVERVIEW
This is an exciting opportunity to join our small, friendly team and to use your skills to develop our administration and communications function which is central to the smooth running of the organisation as it continues to grow. You will be working with a committed group of people, including clinicians working in all areas of the country, and making a real difference to the lives of patients.
CDS UK (the Clinic for Dissociative Studies) is a specialist psychotherapy service established in 1998, offering assessment and long-term specialist outpatient treatment to people with dissociative disorders, in particular dissociative identity disorder (DID - formerly called multiple personality disorder). Our patients have often suffered the most extreme forms of abuse and represent one of the most vulnerable and complex client groups. Whilst many of the tasks involved in the role are straightforward, there can be some emotional impact from working in this difficult field, so resilience is important.
CDS UK is a Charitable Incorporated Organisation (CIO) and an Independent Provider to the NHS and is subcontracted by NHS commissioning organisations nationally on a discretionary per-patient basis, where local mental health services are unable to provide appropriate treatment.
JOB DESCRIPTION
To act as a first point of contact for CDS UK and to support the smooth running of the administrative function within the organisation. Your role will also focus on ensuring a high quality of communication with our associates, patients, existing and prospective commissioners. You will provide support ranging from answering patient enquiries sourcing rooms for patients, greeting visitors to the building and registering new referrals as well as taking simple minutes of our weekly clinical meeting. Additionally, you will be responsible for ensuring that our website is up to date, compiling internal communications such as our newsletter and building our external company profile by increasing our LinkedIn presence.
Key Duties
Enquiries
· Acting as first point of contact when dealing with enquiries from potential patients and referrers and responding in an appropriate and timely manner using standard response templates where possible.
· Distributing telephone and email messages as appropriate and using initiative to pass these promptly to the appropriate member of the team, using judgement on urgency.
· Demonstrating an understanding and reassuring manner when dealing with patients and those related to their care.
· Ensuring a good understanding of CDS UK confidentiality policies and maintain these in all interactions with patients, professionals and other external parties.
Referrals
· Logging all new referrals onto CDS UK’s filing system and completing associated administrative tasks - e.g. creating an electronic folder, patient information sheet and sending acknowledgement letters.
· Ad hoc obtaining of additional medical records relating to referral patients (in liaison with Project, Office and Referrals Manager).
Assessments and Treatment
· Ensuring timely sending of all outcome measures, logging when these are received, and forwarding on to research team.
· Sourcing and confirming rooms needed for both one-off assessments and those needed for weekly therapy sessions.
Recruitment and Onboarding
· Setting up interview panels: finding dates; confirming with attendees; providing copies of relevant documentation and filing confidential information appropriately.
· Managing the onboarding process: ensuring new staff and associates have DBS checks; taking up and circulating references; administering new starter forms; ensuring contracts are in place.
Communication
· To support the Business & Operations Director in the development of a communication and public relations strategy and assist with implementation.
External communication (Online presence)
· Ensuring all content on the website, is accurate and up to date. Regularly spot checking to ensure that the website is functioning properly. Escalating appropriately to identify if changes need to be made.
· Ensuring any new material to be sent externally is CDS branded and of a high standard.
· To manage the CDS LinkedIn account and any future suitable other Social Media sites, to ensure that regular, relevant, high-quality content is posted to raise awareness of the work CDS does to both Commissioners, potential new Core Staff & Associates, other Health Care Professionals and people who may experience DID.
· To manage the LinkedIn account followers, connecting with relevant professionals to increase our reach.
Internal Communication
· To support the engagement of both core staff & associates by ensuring regular communication such as the newsletter is compiled and sent out in a timely fashion
· To support with the planning of staff team building sessions and CDS organised team social events when asked to. Sourcing venues, inviting associates and ensuring that the planning does not exceed the stated budget.
Agenda-setting and minute-taking
· Organising and circulating the agenda for weekly clinical meetings.
· Taking concise and accurate minutes, circulating to colleagues and filing appropriately.
Electronic filing
· Ensuring electronic files are correctly structured and up to date.
· Undertaking a data cleansing role to ensure quality, consistency and accuracy of information in line with CDS UK’s data retention policy.
General Administration
· Warmly welcoming patients, professionals and visitors to the building, showing them the facilities and offering refreshments.
· Sorting and distribution of all incoming post.
· Typing and editing reports/letters for clinical staff.
· Attending monthly internal business meetings and maintaining an action log.
· Arranging refreshments for meetings as required.
· Booking travel and accommodation where needed.
· General office duties including filing and photocopying as required.
Projects
· To support the Business & Administration team with projects as and when required during seasonally quieter periods.
Other Duties
· Along with other admin staff, ensuring the building is clean, tidy and well-organised.
· Covering for the Executive Assistant when they are absent.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.