Administration And Advice Worker Jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As a Support worker with The Hope Foundation, your primary responsibility will be providing ongoing support to our tenants and service users, while working with them through support plans and growth plans, towards independent living.
The post-holder will:
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Provide support to tenants in line with project aims and goals, including but not limited to providing mentoring, advice, support plans, employment training, property searches, admin support and assistance with tenancy sustainability.
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Work collaboratively with other projects of The Hope Foundation to achieve organisational goals.
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Oversee project volunteers, manage rotas, and provide project updates to partners.
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Assist with project and organisational administration.
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Work collaboratively with partner organisations to source additional support options, training opportunities, and tenant referrals.
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Be a port of call for tenants regarding property maintenance queries and issues.
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Provide support to clients accessing other charity services for support and advice.
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Treat clients with the respect they deserve and support all people without judgement or discrimination.
Duties and Responsibilities
(1) Client Support
• Working with tenants through their individual development plans.
• Provide encouragement, advice, and support to tenants.
• Assist tenants with housing benefit applications, job searches and training.
• Liaise with agencies on behalf of tenants.
• Assist tenants with tenancy maintenance and basic life skills support.
• Work with individuals seeking support through The Community Hope Project.
(2) Property Maintenance
• Organise maintenance work within The Hope Foundation properties.
• Provide tenants with assistance in operating equipment and information regarding Health and Safety.
• Report any property or furniture damage/issues.
(3) Administration
• Keep tenant development plans, pen portraits, logs, and personal information up to date.
• Provide general admin support to organisation
Other duties
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To work within other areas of the charity or undertake other duties not listed in this job description, as may be required from time to time.
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To attend all staff meetings.
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To attend all relevant training opportunities.
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To contribute to ongoing growth and development of the Charity.
As a charity we are proud of our Christian Ethos and Culture and would expect applicants to be respectful towards this.
The Hope Foundation is committed to work with anybody and everybody regardless of background, race, gender, sexual orientation, belief or political view and we long for a world that operates in love and tolerance, we therefore welcome applications from anyone who thinks they would fit this role.
Requirements
The successful applicant will be expected to demonstrate the following:
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Knowledge and experience within the charitable sector, and support services
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Excellent communication skills
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Excellent IT Skills
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Excellent administration Skills
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The ability to build relationships and networks
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Current UK driving License – Desirable
The Hope Foundation exists to combat homelessness, loneliness and isolation across Liverpool and beyond.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Hybrid working: a combination of working from home and being based at Rising Sun Offices in Canterbury
Responsible to: Head of Adult Services
Probation Period: 6 months
Benefits: 25 days holiday pro rata, bank holidays, plus 3% matched pension contribution, employee health cash plan and discounts scheme
Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010.
OVERVIEW
Rising Sun Domestic Violence and Abuse Service (the Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.
Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.
We are looking for a creative and proactive individual who has experience of supporting survivors of domestic abuse. Working with survivors of domestic abuse as an outreach worker, you will play a crucial role in advocacy, risk assessment, safety planning and empowerment.
As part of our passionate and committed team of approximately 45 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.
JOB PURPOSE
- To provide practical and emotional support to survivors of domestic abuse, including crisis intervention, risk assessment and safety planning.
- To develop individual support plans, which address the risk of harm and offer information, advocacy, advice and signposting to survivors, underpinned by individual risk and need.
- To empower survivors, thereby increasing self- esteem, reducing isolation and helping survivors to keep safe.
- To provide survivors with information relating to their rights and ensuring survivors are empowered to make decisions based on their options.
- To work in collaboration with the adult team and wider Rising Sun team to support other programmes delivered within the organisation.
MAIN DUTIES AND RESPONSIBILITIES
Service delivery
- Work as part of a team providing high quality support, advice, advocacy and information to survivors of domestic abuse.
- Manage a caseload in accordance with organisational policies and procedures and adhere to confidentiality.
- Work in a needs led way with a specific focus on a trauma informed approach, which recognises domestic abuse and its impact.
- Work holistically with survivors, recognising individual needs, and help survivors to recognise and build on their strengths and abilities to build self-esteem and resilience.
- Offer support face to face or remotely, via phone or video call, depending on the needs of the survivor and current guidance around social distancing.
- Attend regular supervision and appraisals with line-manager.
- Work effectively in partnership with other agencies and refer on appropriately, dependant on need and risk. This may include referral to specialist agencies, to other specialist DVA services or other external processes (for example MARAC).
- Assess risk to individuals on a regular basis using the DASH risk indicator checklist.
- Work with survivors to develop tailored support plans with a focus on reducing the risk of harm, increasing their personal safety (and that of any children) and responding to their individual needs.
- Support survivors to be able to identify and manage the risks to themselves and their children
- Provide information to survivors in relation to their options, including guidance in relation to their housing, legal and welfare rights and advocate on their behalf as required.
- Encourage service users’ participation in service development, continuous improvement and feedback exercised.
- Represent the Rising Sun at relevant community meetings and forums.
- Support Rising Sun’s community services including our One Stop Shop drop in service and group programmes.
- Maintain up to date and accurate records and ensure, reports and evaluations are completed as required.
- Work as part of a team, supporting colleagues and building positive working-relationships with team members.
- Contribute to wider team meetings and discussions to share learning and feed into organisational developments.
- Be willing and available to work some evenings and weekends as required to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken by arrangement with your line manager).
General
- At all times work professionally and to a high standard, setting an example to the wider team and external partners.
- A good knowledge and understanding of using IT programmes such as Word and Excel.
- Complete administrative tasks and ensure paperwork and evaluations are kept up to date.
- Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
- At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information.
- Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy.
- Be proactive and solution focussed while paying attention to detail.
- Participate in supervision, training and meetings as required.
- Ensure the effective implementation of Rising Sun’s policies and procedures and uphold the core values of the Rising Sun.
- Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.
This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
PERSON SPECIFICATION
Knowledge and Qualifications
- An accredited VAWG/domestic abuse qualification, e.g. IDVA / DAPA (Desirable).
- Good understanding of the impact of domestic violence and trauma on survivors, children and young people, families and communities.
- Knowledge of issues affecting survivors, and an understanding of the barriers they may face in accessing support.
- Thorough knowledge of safeguarding practice, procedures and legislation.
- Good understanding of the operation of the agencies working together to support survivors such as social services, police etc.
Experience
- Experience of working with survivors affected by domestic and sexual abuse.
- Experience of managing own case load, working under pressure and prioritising workload.
- Experience of risk assessment and management, and safety planning.
- Experience of multi-agency partnership work.
- Experience of facilitating group programmes. (Desirable)
- Experience of working for a charity or not for profit organisation. (Desirable)
Skills
- Excellent listening, written and verbal communication skills.
- Non-judgemental and non-directive approach to empowering survivors along with the ability to understand the individual needs of clients.
- Effective crisis management, negotiation, advocacy and interpersonal skills.
- Ability to work well within a team and responsibly on own initiative.
- Good task management skills and the ability to work effectively under pressure and to deadlines.
- Good data collection, monitoring and IT skills, including word processing and using databases and Excel spreadsheets.
General
- Able to work co-operatively with colleagues, statutory and non-statutory agencies.
- Able to set clear boundaries and a willingness to accept line management and make effective use of clinical supervision.
- A good understanding of the importance of confidentiality, safe practice and health and safety procedures.
- A good understanding of cultural issues, and commitment to anti-discriminatory practice and equal opportunities.
- A firm commitment to women, children’s and young people’s rights and to work within Rising Sun framework and its core values.
- Able to travel independently across East Kent to meet survivors and attend meetings.
- Willingness to carry out the policies and procedures of the Rising Sun and to work to agreed guidelines and codes of conduct.
Equal Opportunities Statement
Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.
Our vision is a world in which all women and children live free from actual or threatened domestic abuse and all forms of violence.
The client requests no contact from agencies or media sales.
Key responsibilities:
One-to-one support
You will provide intensive one-to-one support bespoke to kinship carers and their families over a six-month intervention, working within the Kinship Connected delivery model. This may include, but is not limited to:
· Practical and emotional support to kinship carers virtually or in-person in their home or community.
· Signposting or referring to relevant national and local services.
· Liaising with other professionals and organisations.
· Attending professional meetings when the carer needs extra support (e.g. CIN. CP, family group conference, school meetings).
· Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
· Signposting carers to secure grants from local and national funders.
· Setting goals for change following Kinship Connected processes, in partnership with the kinship carer.
· Monitor, review and revise these goals to ensure carers are on track and goals remain relevant and as part of the ‘closing’ process as the carers complete the intervention.
Peer group facilitation and management
You will be responsible for planning, organising, facilitating peer support groups for kinship carers in your area, working in line with the Kinship Connected delivery model. This will involve:
· Developing existing groups and setting up new groups as required.
· Working closely with Kinship’s peer-to-peer service where appropriate.
· Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person support groups in your commissioned area.
· Planning, preparing, facilitating virtual and in-person support groups.
· Promoting groups in the local area to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.
Participation
· According to Kinship’s Volunteering policy and other related policies, support kinship carers to engage with opportunities such as volunteering in virtual and in-person support groups.
· Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date, location).
· Support Kinship’s communications and engagement strategy by providing case studies and sourcing images for newsletters and local media to promote the programme.
Safeguarding and risk management
Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).
· Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.
· Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.
· Provide updates and information for managers about cases of concern.
· Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.
· Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy and other relevant policies.
Monitoring and Evaluation
· Ensure casework, attendance, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.
· Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.
· Collect case studies from your kinship carers to help demonstrate impact.
· Contribute to any reports for local authority partners as required with data and case studies.
· Attend monitoring meetings as required.
· Engage in quality assurance processes in line with ongoing programme development.
Relationship and stakeholder management
· In partnership with the Senior Project Worker, enable local authorities to understand the programme and pathways for how to make referrals.
· Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.
· Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.
· Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.
General duties and tasks
· To attend and engage with team and general staff meetings.
· To personally prepare for and attend case reviews, one-to-ones and appraisals with your line manager.
· To act at all times in the best interest of Kinship.
· To participate in the induction of new staff members and volunteers.
· To work with line manager to identify own training needs and undertake training and development.
· To engage in reflective practice, using opportunities for supervision and professional development as appropriate.
· Deputise for the Senior Project Worker as needed such as internal meetings or external meetings and events.
· Participate in opportunities provided by Kinship to develop your skills and knowledge such as staff training, ‘Lunch and learn’ sessions.
· To carry out other related duties as may from time to time be required to fulfil the mission of the team and organisation.
· To develop Kinship Care Week in your local area.
· Be willing to travel across England as necessary to attend events and raise the profile of the service and kinship care.
Standard Clauses
· The post holder must at all times carry out their responsibilities with due regard to Kinships’ Equal Opportunities Policy and Safeguarding Policy.
· The post holder must accept responsibility for ensuring that the policies and procedures relating to Health and Safety in the workplace are adhered to at all times.
· This role will require satisfactory enhanced level Disclosure and Barring Service (DBS) clearance.
· The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
· The post holder must carry out their responsibilities with due regard to the non-smoking environment of all Kinship offices.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
This role is based at our centre a short walk from Clapham Common tube station, in London. We support homeless people from the local area and further afield. Our services are open access, so the people who come to the Ace of Clubs are diverse and from multiple walks of life. Consequently their needs can be complex, so we are looking for a skilled communicator who can support people, many of who live chaotic lifestyles. Our purpose at the Ace of Clubs is to address people’s basic human needs by providing food, clothing, toiletries, and practical support. We help people link up with housing, healthcare, education, and employment. Our Support Workers work to help individuals overcome barriers to achieving wellbeing, whether it be through guidance in the support system, learning new skills or supporting service users to build the confidence and skills to enable them to navigate their life challenges and advocate for themselves. The ultimate aim of our work is to reduce people’s dependence on our service, helping them move toward independence.
As a small team, we work collaboratively and you will have the opportunity to grow, thrive and perform through effective conversations and honest feedback underpinned by trust. We work in an environment that will stretch you both personally and professionally, and all you need is your expertise and natural talent to work with people.
We are committed to safeguarding and promoting the welfare of vulnerable groups and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
Interpersonal skills, the ability to communicate clearly, and a commitment to upholding professional boundaries are essential requirements of the role. Employees and volunteers at the Ace of Clubs must also act with honesty, respect, reliability and a non-judgemental approach combined with the ability to deal with challenging behaviour in a non-confrontational manner.
KEY DUTIES
- To participate in the provision of advice and advocacy for service users addressing their needs in the following areas; Housing; Welfare; Health; Education; Employment, (this list is not exhaustive);
- Refer to and liaise with partners and agencies within the statutory and voluntary sector to secure positive outcomes for Centre Users, e.g. referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary.
- Work in a manner which honours our organisational values and is responsive to the trauma and experiences of homelessness and vulnerable adults.
- Maintain essential records accurately on Charity Log, (ensuring high quality case recordings).
- Ensuring the Centre Manager is kept informed of all safeguarding and risk concerns.
- Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
Please provide a covering letter outlining how your skills and experience meet each of the requirements outlined in the attached Job Description.
IMPORTANT - APPLICATIONS WITHOUT A COVERING LETTER THAT ADDRESSES HOW YOUR SKILLS AND EXPERIENCE MEET EACH OF THE REQUIREMENTS OUTLINED IN THE ATTACHED JOB DESCRIPTION WILL NOT BE CONSIDERED.
The client requests no contact from agencies or media sales.
Hours: 35 hours per week (full-time)
Location: You will work in Healthwatch Newham’s Office 3 days per week. You will also spend two days per week at a community organisation within Newham
Annual leave: 28 days per annum, excluding bank holidays
Overview
Healthwatch Newham wishes to employ a Deaf Outreach Worker. The role will work with the Deaf community on an action plan of delivery to make improvements across Newham. This is a fixed term contract of 12 months and you will work in partnership with the Newham health and social care system.
You will be a Deaf person with life experience of being Deaf and Deaf culture. You will be fluent in British Sign Language (BSL) and used to working in a bilingual environment with Deaf and hearing colleagues.
We have developed a job description for the Deaf Outreach Worker. This will provide further information on Healthwatch Newham and the role. It will include the main tasks and responsibilities, and the skills and experience we are looking for.
At the bottom of this page under 'Application Resources' you will find a BSL Translated video for the job description
Closing date: Tuesday 4th June, 9am
Interview date to be confirmed. Interviews will be held in person, in Newham. We will arrange a British Sign Language Interpreter for the interviews.
The client requests no contact from agencies or media sales.
Are you keen to use your skills to help support young people to achieve their potential?
St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities.
We are currently in search of a passionate and committed individual to join us to lead weekly group sessions for young people. The role involves designing, leading, and facilitating various activities and sessions aimed at improving wellbeing, community connections and building resilience. We welcome enthusiastic individuals who are dedicated to making a positive difference in the lives of younger people to apply.
What you will be working on
- Co-designing activities with young people
- Developing and facilitating a weekly boys’ group and a young peoples’ group
- Promoting and publicising activities in the local community
- Working with external facilitators and volunteers to provide engaging and varied sessions
This job is for you if you:
- are experienced in planning and delivering engaging group activities for young people
- have worked with young people and are a confident role model for boys who may benefit from strong and supportive guidance
- have the ability to raise awareness and promote our activities
- are committed to making a positive difference in the lives of local young people
Closing date for applications: 11th June 2024
Interviews: to be scheduled between 4pm and 7pm Wednesday 18th June 2024
Our Recruitment Policy
St Hilda's East is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.
Due to the specific requirements of our Boys programme, we are seeking a male worker to serve as a positive male role model for young boys. This is considered a genuine occupational requirement in accordance with the Equality Act 2010, Schedule 9, Part 1. We welcome applications from all qualified candidates and are committed to promoting diversity and inclusion
St. Hilda’s East is committed to the highest levels of safeguarding and promoting the welfare of children, young people and adults with care and support needs. The successful applicant will be required to give a full chronological work history, and all offers of employment are subject to reference checks and an Enhanced DBS (Disclosure and Barring Service) check.
St Hilda’s East is a vibrant, multi-purpose organisation providing a wide range of life-changing services and opportunities for local people.
The client requests no contact from agencies or media sales.
Job Title – Administrative Assistant (Training and Events)
Contract - Permanent
Hours – 35 hours
Salary - £24,890.32
Location – Based in London, hybrid of office and home working
About the role
Do you get satisfaction from knowing that the work you do makes a difference in the lives of others? Do you enjoy coordinating and administrative processes? Does close attention to detail matter to you? This role plays a key part in the effective coordination and smoothly running of our training and events programme covering a wide range of in person and online courses.
We are a small but busy, dedicated and friendly team. We pride ourselves on working as collaboratively as possible, while also recognising our individual areas of expertise and responsibility.
To find out more and apply for this role, please refer to the job vacancy documents, then click the 'apply now' button below to complete the application. Note that we do not accept CVs.
About CoramBAAF
We part of the Coram Group and are the UK's leading membership organisation for professionals dedicated to improving outcomes for children and young people in care. We are also a training provider, publisher, advice line and at the frontline of policy and practice reform.
The CoramBAAF vision is that every child and family has the care and support they need to thrive. Our mission is to support and empower professionals to do the best for children and families who come into contact with adoption, fostering and kinship care. Our values are support, curiosity, ambition and integrity.
Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.
Our 650+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the nature of our work across adoption, fostering and kinship care. Our members make up the largest network of organisations in this sector
About the Coram Group
CoramBAAF is part of the Coram Group. Our mission is to develop, deliver and promote best practice in the support of children and young people. Our vision is that every child and family has the care and support they need to thrive. We champion what matters most for children, creating better chances, and a brighter, happier future.
Closing date: 4pm Thursday 13 June 2024
(Please plan to be available for the interview date)
Interview date: Wednesday 19 June 2024 at our office in Bloomsbury, London
(This will include skills tests as well as an interview, please allow about 2 hours)
CoramBAAF is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and families we help.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We're seeking an enthusiastic individual to provide a comprehensive administrative service to a busy front line advice centre.
1. To help provide an effective free advice and representation service for people largely living or working in East London or elsewhere within England and Wales.
2. To provide a comprehensive administrative service to a busy front line advice centre. This comprises responding to enquiries through both telephone, email and face-to-face, ensuring that each enquirer is assessed for suitability for our services, specifically with a view to Legal Aid funding, booking clients for legal advice appointments and signposting those we cannot assist directly.
3. You will be working closely with our Housing Team and provide some support to other legal area teams.
Please provide your CV and a cover letter detailing how you meet the person specification and how your experience relates to the job description.
The client requests no contact from agencies or media sales.
Administration Officer – England Central
We are recruiting an Administration Officer to provide an effective and comprehensive range of administrative support to workstreams/projects, which will enable the charity to fulfil its function across Central England to a high-quality standard.
What you will do:
Coordinate training bookings, using the diary system, email and databases to ensure training is organised, allocated and delivered.
Create resource pack for colleagues delivering training courses and workshops.
Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.
Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required.
Collate evaluations and feedback from training and project work.
Act as a first point of contact, including enquiries which may be complex in nature; assessing the nature and urgency of the correspondence and responding or referring to colleagues as appropriate.
Record all enquiries and contacts using the CRM database and ensure that the database is maintained and accurate at all times.
Assist with managing the office diary, arranging and organising meetings/bookings as required.
Manage stock and resources ensuring that the required items are available.
Administer petty cash as required in line with financial processes.
Respond to orders and other requests for information, from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records.
Undertake general clerical and administrative tasks to support the service as required (e.g., posting items, photocopying, scanning).
To be successful in this role you will have:
Demonstrable experience in an office administrator role or equivalent
A good working knowledge of Microsoft packages (e.g., Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms.
Ability to work effectively with internal and external stakeholders.
Ability to resolve issues and identify solutions, seeking support and guidance where required
Salary: £23,114 per annum (NALC Scale SCP 4) progressing by increments to £23,893 per annum (NALC Scale SCP 6)
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Hours: 36 hours per week
Location: Birmingham (6, Embassy Dr, Birmingham B15 1TP) with some travel across Central England, and occasional travel across the UK.
Contract: Permanent
Closing date: 19th May 2024
Interview date: W/C 27th May 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
You have great administrative and data entry skills, a flexible approach and lots enthusiasm. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius Drug and Alcohol Team in Northampton as an Administration and Data Worker.
Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.
Right now, we’re looking for someone like you to join our team in Aylesbury who support service users facing drug and / or alcohol related issues. You will provide the vital administrative, data entry and reporting and reception support the service needs to run smoothly. This is a substance misuse service that works with adults aged 18+ and is run in partnership with Inclusion (MPFT NHS Trust), Aquarius, Connections Support and Build on Belief.
As well as GCSE English and Maths at Grade C or above (or equivalent), you have experience of data entry, manipulation and reporting. We’ll also be looking for a background in an admin role where you dealt with people from a wide range of backgrounds, both over the phone and face-to-face. There is a requirement in the role to generate, print and record prescriptions. Familiar with all aspects of electronic communication such as email, diaries and the intranet, you have a good knowledge of Microsoft Office applications and Windows files and folders too. What’s more, you have lots of initiative, are great at multi-tasking, work well within a team and under direction from others.
We have 2 permanent full-time roles requiring the post-holders to work 37 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.
Aquarius is a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius will become a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation, of which Aquarius will remain a subsidiary.
An exciting opportunity has arisen in East Sussex for a highly motivated and committed Family Worker to build on a well-established commissioned service.
About the Role:
Kinship is the leading kinship care charity in England and Wales. We work with all kinship carers – the grandparents, siblings, aunts, uncles, and family friends who are caring for children when their parents can’t.
We’re seeking an experienced Family Worker who is passionate about supporting kinship carers to get the right support at the right time. We are looking for someone who has the interpersonal and partnership skills to perform their role sensitively and creatively while also meeting reporting and impact requirements. The successful candidate will work collaboratively with East Sussex County Council and will share their ambition to support families to keep their children safe through support, advice and guidance.
You’ll be delivering our Kinship Connected programme offering support to special guardians and other kinship carers, providing emotional and practical support to carers in their homes and in the community over a six-month intervention cycle. You’ll also connect them with other kinship carers through peer support groups, as well as supporting to unlock community assets.
This is a role where you’ll need to have strong boundaries and personal resilience – which we’ll also support through development and reflective practice.
Key responsibilities include:
- Practical and emotional support to kinship carers virtually or in-person in their home or community.
- Signposting or referring to relevant national and local services.
- Liaising with other professionals and organisations.
- Attending professional meetings when the carer needs extra support (e.g. CIN. CP, family group conference, school meetings).
- Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
Key Dates:
- Application Deadline: 8am on 27 May 2024
- First Interview: w/c 3 June 2024
- Second Interview: TBC
The application process:
We will ask you for your CV and to respond to the following six questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. You will have 250 words per answer.
- a) Why you want to work for Kinship as a Project Worker in the Programmes Team; b) How your skills and experience make you well suited for this role?
- A big part of this role is face-to-face outreach and community engagement - how would you approach this? Can you give an example of approaches you have used when delivering tailored support to families?
- What are some of the challenges of delivering group-based support for kinship families? How would you mitigate those challenges to create a safe, inclusive space for kinship carers in East Sussex?
- This is a busy and varied role, please explain how you manage casework and prioritise your workload to maintain boundaries in how you work with families in crisis.
- Can you briefly describe a particularly challenging situation you faced in working within communities and how did you manage the situation? What was the outcome from your actions?
- Kinship has developed a set of values which are to: Step up; Be bold; Be stronger together; Put people first. Please explain how you would demonstrate these values in this role.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Summary of Role
This is an exciting new role in our Talking Therapies team providing vital support to people in Manchester with common mental health problems. Working alongside counsellors, you will provide wrap-around social and practical support to adults on our waiting list for or who are engaging in Talking Therapy to enable them to address and overcome barriers impacting on their health and wellbeing. You will provide advice, information and guidance on these issues, make onward referrals to specialist advice organisations where necessary and support engagement with these services.
You will build and maintain relationships with key referrers, such as GP surgeries, to promote the service and facilitate appropriate referrals.
Once trained, you have the exciting task of leading and facilitating a new course within the service: Living Life to the Full™, a CBT-informed group programme designed to support people to improve low mood, overcome stress, sleep better and build confidence.
This role is subject to an Enhanced DBS Check
Applications for this role close at 9am on Wednesday 29th May however we will be holding rolling interviews and may close the vacancy early if a successful candidate is appointed.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equity, diversity and inclusion, Gaddum undertakes anonymous shortlisting by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
Knowsley Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice, and a voice for carers living and caring in the Borough of Knowsley.
Knowsley Carers Centre is a growing charity, established in ~October 1997 to support the borough's 16000 unpaid/family carers.
A highly motivated and experienced person is required to raise awareness of the issues unpaid carers face with staff from the health and social care sectors.
Proven experience of the sector and an understanding of unpaid carers’ issues are essential along with the ability to work independently.
Job purpose
The purpose of the role is to raise awareness of the issues carers and young carers face and the services available to support them to health and social care staff across the borough and promote the identification and support of hidden carers in Knowsley.
The Health Link Worker will provide a conduit between Knowsley Carers Centre, health and social care teams and appropriate networks and forums that support carers’ interests.
Job Description
The Health Link Worker will:
- Provide information for and about carers and young carers to GP practices and health and social care teams.
- Assist in maintaining carers’ information boards in GP practices and at other health and social care locations.
- Continue to promote good practice guidance and steer relevant personnel at GP practices and other health settings through the guidance framework.
- Provide presentations, training and talks to health and social care staff on carers needs and include all aspects of caring within the awareness raising.
- Raise carer awareness in hospitals and develop carer friendly processes.
- Encourage carer participation on forums, groups and boards.
- Network with relevant organisations to raise awareness of carers issues.
- Assist in the delivery of carer awareness training in partnership with other members of the team.
- Work closely with other organisations such as Healthwatch.
The description above forms the basis of the job identified but is not a comprehensive list and may be added to, after discussion with the interested parties, if the need arises
Benefits of working for Knowsley Carers Centre:
22 days annual leave plus bank holidays per year (pro rata)
Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
6% Workplace Pension Scheme with The Pensions Trust
Knowsley Carers Centre aims to make a positive impact on the lives of any adult who lives in the Borough of Knowsley, who provides a caring role.
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accmmodation for 15 women who have experienced homelessness and multiple disadvantage.
- The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The accommodation also includes overnight safe spaces.
- In this role, you will provide direct support to all the women, as well as holding a small case load of residents who you will keywork.
- You will work closely with support workers and the in-house psychologist.
- You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.
- The post holder will undertake 8-hour shifts, normally Monday to Friday but with flexibility for weekend working, covering the hours 8am to 8pm. This is a 1 year fixed term contract.
Salary: £33,860
Closing Date: Sunday 9th June
Interview Date: Monday 17th June
Full job description can be found on our website
Our Benefits
• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Hours: 30 hours/week (0.8 FTE), Part time or Job share applications welcomed
About Us
Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives, works or studies in Epsom and Ewell.
We deliver our service through as many different channels as we can, to make sure we are accessible to everyone. This includes face to face, phone, video conferencing, and email. The role is based in our Epsom office.
About the Role
We are looking for a self-motivated individual with proven ability of managing and supervising a team. You will have recent relevant experience of working in a local Citizens Advice or similar advice organisation, and be able to demonstrate a good knowledge and understanding of the issues facing local communities.
This role involves the supervision of advice sessions, providing guidance and assistance to those working in our Epsom office as well as to staff working from home or in outreach locations.
The post is responsible for ensuring the smooth running of the day to day service and the implementation of consistent processes to maintain quality standards. In addition you will manage volunteer advice staff and work closely with the Training team to support their training and development.
This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society and helping them to find a way forward.
About You
- Highly motivated with proven ability of managing and supervising others including the ability to develop and motivate staff as well as give and receive feedback objectively and sensitively.
- Recent relevant experience of working in a local Citizens Advice or similar advice setting.
- Ability to plan and manage your own work and the work of others in a pressured environment, including: setting priorities; meeting deadlines; and monitoring performance
- Flexibility and willingness to work as part of a team including advice work if required.
- Ability to identify ongoing training needs and deliver appropriate support to ensure high quality of service.
- Ability to communicate effectively both verbally and in writing.
- Proficient in the use of IT systems, including office, case management and benefit calculation systems.
- Commitment to work within the aims, principles and policies of the Citizens Advice service, demonstrating an understanding of issues affecting society and the implications on our clients and service.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
Closing date: 20th May 2024
Interview Dates: 23rd May 2024