Administration and communications officer jobs

Role description, January 2026 

Reports to: Senior Consultancy and Training Manager 

Direct reports: None

Location: Unit 7, Finsbury Business Centre Clerkenwell, 40 Bowling Green Lane, London EC1R 0NE,                               hybrid 

Status, hours:    Permanent, full-time – 35 hours p/w 

Salary: Grade D - £32,254 - £35,560 depending on skills, knowledge, and experience. Includes 11% London Weighting which is based on one day a week in the office. 

Role Summary

The Training & Consultancy Officer will work closely with the Senior Consultancy and Training Manager, and Director of Consultancy and Training to deliver significant elements of activity. The post holder will be responsible for the administrative duties in the team which include responding to prospective and current training clients, creating booking forms, invoicing and liaising with our team of associates.

Key Tasks and Responsibilities  

Please refer to the candidate pack for role and responsibilities of this post.

Important note: We monitor for use of AI in responses and will reject applications containing fully AI generated answers.

We encourage applications from people who meet most, but not all, of our essential criteria. And we encourage applications from people who have been disabled by society, are from minoritised groups, have personal experience of alcohol harm or have experienced any other forms of societal discrimination. 

Deadline for us to receive your application: strictly 9am, 11 February 2026. The online application form gives a date and time stamp to all applications.  

We will aim to get back to you by: 13 February 2026.All applicants will receive a response.  

Interviews: Wednesday 18th February (please save the date!)

We’re looking for an Alumni Stewardship Officer to play a key role in nurturing meaningful, long-term relationships between Leeds Beckett University and its alumni community, while ensuring the accurate management of data, funds and stewardship processes that underpin successful fundraising and engagement.

This is a pivotal role within the Stakeholder Engagement and Events team. You will work closely with colleagues across the university to deliver high-quality stewardship activities that recognise, engage and inspire alumni, supporters and donors. Alongside relationship management, you will take responsibility for maintaining accurate alumni and donor records, ensuring data integrity across alumni and fundraising databases, and supporting data-led decision making.

You will have a strong eye for detail and enjoy working with data. A key part of the role involves managing alumni and donor datasets, producing reports and insight to support engagement strategies, and ensuring compliance with data protection and university policies. You will also support the financial administration of fundraising activity, including gift processing, fund management, reconciliation, reporting and stewardship of restricted and unrestricted funds, working closely with finance colleagues.

This is a hands-on role in a busy, collaborative and supportive team. Your skills will contribute to alumni communications, events, donor recognition and impact reporting, demonstrating clearly how philanthropic support benefits students, research and the wider university. Accuracy, organisation and clear communication are essential, as is a commitment to delivering an excellent experience for alumni and supporters.

At Leeds Beckett, we value diverse perspectives, generous annual leave and strong support for professional development. Join a team committed to building meaningful, data-informed relationships that make a real difference to our alumni, students and communities.

This role will work as part of the Operations team to ensure that all Ogden Trust programmes are delivered to a high standard. The post holder will work with the Subject Knowledge for Physics Teaching (SKPT) team in particular to administer the SKPT programme in line with agreed systems and processes.

The Ogden Trust is a family charitable trust which supports the teaching and learning of physics. The Trust delivers professional development programmes for teachers of physics across England, supports schools and multi-academy trusts to improve their physics provision and works with universities to support highquality physics enrichment.

The role is responsible for managing programme applications and participation, as well as organising logistics of events and supporting the administrative processes of the programme. We are seeking someone with strong communication and problem solving skills, and basic skills in programme management.

Brilliant opportunity to join a young and growing charity at an exciting point in its evolution, and to help establish Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions. 

We are looking for someone with experience of working in a finance function and who has skills in office management and administration.

Reporting to the Director of Finance and Corporate Services, the role is responsible for bookkeeping, credit control, HR administration and ensuring the smooth running of the office (ranging from ensuring there is milk in the fridge to ordering stationery and managing IT requests). As a key point of contact for callers and visitors an awareness of excellent customer service will also be needed. The role is very varied and will 

Database and Operations Officer (Maternity Leave Cover)

Hours: Full-Time (9am-5pm, Monday to Friday).  Part time considered, minimum 4 days per week

Job Location: Amersham, Buckinghamshire

Contract: Fixed-term, 12 months contract to cover maternity leave

Salary: £26,000 pa

Pension: 7% non-contributory

Annual Leave: 28 days, plus bank holidays

Other Benefits: Employee Assistance Programme (EAP), Free Parking

Job Description

To provide professional, efficient, and effective database management and administrative support to our team. This role sits at the heart of the organisation, supporting all departments through effective office coordination and helping to ensure the smooth day-to-day running of the charity.  The role is instrumental in maintaining a high-quality database, enabling accurate data capture and analysis that supports both fundraising and programme delivery.

Key Responsibilities

Database Management (Beacon CRM – Fundraising Database)

• Manage and maintain the CRM system, ensuring accurate and up-to-date fundraising and programmes data entry.  Accurately processing all incoming donations and pledges and ensuring others in the team correctly enter and maintain data.
• Develop overall data management structure of supporter records and processes.  Develop and maintain information management structures in the CRM system to enable accurate and timely information and reporting.
• Adhere to data protection legislation ensuring the way we gather, record and use data is compliant with latest policies, working closely with the Data Protection Officer.
• Handle all enquiries received through the CRM system, providing timely and appropriate responses.
• Collaborate with internal teams to ensure smooth operation and optimal use of the CRM system.
• Generate reports and analytics from the CRM system to track and measure key metrics.
• Conduct regular data audits to identify and rectify any inconsistencies or errors in the CRM database.
• Training staff members on how to effectively use the CRM system.
• Customise and configure the CRM system to meet the specific needs of the organisation.
• Monitor and enhance data quality and integrity within the CRM system.
• Keep abreast of CRM system updates and new features to maximize its functionality.

Operations Administration

• Provide administrative support to the organisation.
• Managing enquiries received by the charity by post, email, and phone.
• Keep a tidy office environment.
• Maintain data management processes and procedures to ensure data accuracy, consistency, and security.
• Manage and update filing systems, and other organisational documents.
• To be main day to day contact for our external IT support contractors and cleaning contractor.
• Assist with the coordination and organisation of meetings, events, and travel arrangements.
• Prepare and distribute internal communications and correspondences.

Finance Administration

• Provide administrative support to the Finance team ensuring a system is in place to regularly reconcile the fundraising and finance databases.
• Maintain accurate financial records by recording daily financial transactions.
• Prepare and process invoices, payments, and expenses.
• Monitor accounts receivable and accounts payable.
• Provide support during financial audits and examinations

 

Age UK is hiring an Executive and Governance Officer to provide essential support to two Executive Leaders and their associated Trustee Committees. This is an important role at the heart of our leadership team, ensuring seamless operations and effective communication across trustees, executives and stakeholders.

You will manage diaries, coordinate meetings and travel, handle expenses, and oversee departmental administration. Alongside this, you will deliver full governance support for Trustee Committees, including preparing agendas and papers, taking minutes, tracking actions, and ensuring compliance with governance standards. The role also involves organising team meetings and events, supporting recruitment processes, and maintaining accurate records and office systems.

We are looking for someone highly organised, detail-oriented, and confident in managing multiple priorities. Experience in executive support and governance administration is essential, along with strong communication skills and the ability to work collaboratively in a fast-paced environment.

If you want to make a real impact and play a key role in supporting Age UK's mission, please review the job description below and apply today.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill). You will be expected to attend the office circa twice a month. Travel costs to the London office are not covered by the charity.

Age UK internal grade - 6L

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Experience

* Administrative and coordination experience - agenda planning and minute management, diary management and travel support to Directors and teams. A

* Executive administrative experience including handling board meetings and supporting governance processes. A, I

* Experience of organising events. A, I

* Experience of maintaining electronic files and records and managing confidential material. A, I

Skills and Knowledge

* Competency with current office technology including MS Teams, Microsoft 365 applications (including Co-Pilot or other AI tools), emails and calendars, and associated communication tools. A, I

* Excellent communication skills to work effectively with a range of colleagues including board members, external stakeholders, staff colleagues and peers. A, I

* Reasonable knowledge and a willingness to learn about digital functionality that can support governance processes, including AI. A, I

* Understanding of governance frameworks and board-level protocols. I

Personal Attributes

* Confidence working across a complex organisation with multiple departments and the ability to build strong working relationships with stakeholders at all levels. I

* Ability to prioritise work and meet tight deadlines. I

* Able to use initiative and judgement in dealing with urgent or sensitive situations without direct supervision. I

* Ability to work with discretion on confidential matters. I

* Strong attention to detail and integrity in managing sensitive information. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

The role will be required to be in the linked office at least twice a month. In this case the linked office is One America Square (EC3N 2LB).

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are looking for a warm, highly organised, efficient and compassionate administrator to support our service team. This is a pivotal role, helping us implement and embed a new CRM system, keeping data accurate and usable, ensuring our admin systems and workflows run smoothly, effectively and safely.

The role involves some direct contact with women we support (mainly by email and phone), so you must be able to communicate sensitively, calmly and professionally with women who may have experienced trauma.

Title: Administrator (Services, CRM & Data)
Location: Office-based in Eastbourne, East Sussex (with occasional travel to other sites as required)
Hours: 14 hours per week (2 days)
Salary: £10,800 per annum (pro-rata, based on £27,000 FTE)
Length: Permanent
Reporting to: Service Manager

Role Description

Given the part-time nature of the role, priorities wi l be agreed weekly with the Service Manager. Core tasks revolve around CRM/data quality and referral administration. Other duties wi l be delivered by agreement and as capacity alows, so the role remains sustainable and the “must-do” work is completed reliably.

Key Responsibilities

CRM implementation, data quality, workflows and reporting

• Phase focus (first 6 months): Prioritise supporting the implementation and embedding of Cimplify CRM system, including data clean-up and migration, establishing clear ways of working, templates and workflows, as well as supporting the team to use the system consistently and confidently.
• Act as a day-to-day CRM and data champion, supporting staff with basic questions and liaising with the CRM supplier as needed.
• Support data migration and clean-up from spreadsheets and other systems into the CRM, checking accuracy, removing duplication and improving consistency.
• Maintain strong ongoing data quality and housekeeping (e.g. naming conventions, minimum data standards, duplicates, retention/archiving, configuration items, managing users).
• Help design and maintain efficient workflows and light-touch automations (e.g. referral tracking steps, reminders, task prompts, fo low-ups), reducing manual admin and improving consistency.
• Create and maintain dashboards and reporting views for different audiences (service team, CEO, trustees, funders) ensuring data is kept up to date and usable.
• Support the regular flow of insight into team meetings and contribute data/metrics for funder and annual reports in colaboration with the Service Manager, fundraisers and the CEO.

Referrals and service administration (trauma-informed)

• Provide practical programme admin support to the service team, as and when possible.
• Monitor shared inboxes, triaging messages, forwarding appropriately and supporting timely, sensitive responses and follow-up.
• Track referrals and service workflows: scheduling calls/meetings, sending emails, using templates and maintaining accurate records.
• Keep mailing lists up to date (including referrer communications where relevant) and send programme updates as required.
• Maintain confidentiality and handle sensitive information with care, following data protection and safeguarding procedures

Systems, documents and office administration

• Maintain clear filing and information systems (digital and paper), ensuring documents are easy to find and consistently stored.
• Support upkeep of key internal documents and templates (e.g. guidance notes, handbooks, simple policy documents), keeping versions tidy and up to date in colaboration with the Service Manager.
• Arrange meetings and room bookings; take minutes and maintain simple action trackers.
• Order and maintain office and programme supplies, keeping relevant inventories.
• Liaise with IT support regarding wi-fi, hardware or printer issues.
• Support the planning and administration of events (e.g. referrer events/open events/fundraising activities) as and when possible.

Personal Specification

Essential experience and skills

• Experience working in an administrative role, undertaking a variety of administrative duties and providing general office support to a small team.
• Exceptionally strong organisation and prioritisation skills; able to work efficiently, manage competing demands and maintain reliable systems.
• Excellent record-keeping and attention to detail, with a focus on quality and accuracy.
• Strong IT skills and confidence using digital tools (e.g. email, online documents) and databases/CRMs/case management systems.
• Strong understanding of confidentiality, data protection and handling sensitive information professionally.
• Strong communication and customer service skills, with the ability to communicate sensitively and effectively (verbally and in writing) with a range of individuals and stakeholders.
• Confidence working with processes and workflows; able to spot opportunities to streamline, standardise and reduce manual admin.
• Comfortable using AI tools productively (or confident in learning quickly), with a clear understanding of appropriate use in relation to confidentiality and data protection.
• Basic analytical confidence (able to pull key data, statistics and summaries for reporting and decision-making).
• Ability to work on your own initiative and with minimal supervision, while being a supportive and colaborative team member.
• A warm, empathetic approach and commitment to trauma-informed, person-centred ways of working with women who may have experienced trauma.

Desirable experience and skills

• Experience supporting CRM implementation, data migration, and/or setting up dashboards and reporting views.
• Experience improving workflows and building simple automations/templates to reduce admin burden.
• Experience supporting monitoring, evaluation and learning data capture and reporting.
• Experience working in a charity, community, or frontline service setting, particularly with women impacted by trauma, exploitation, abuse or displacement.

Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010.

Before accepting anyone for this role, we will ask you to participate in a Basic DBS check

About us

East Suffolk Trust is a new grant-giving charity dedicated to supporting nature and people in East Suffolk. Backed by a long-term commitment of at least £78m from Sizewell C over 70 years, we aim to make East Suffolk one of England’s most ecologically diverse and resilient areas. By 2028, we want to lead the way in investing in nature and people, empowering communities and transforming landscapes.

About the role

As our Funding Officer, you will support the day-to-day delivery of our funding programmes, providing high-quality support to applicants and grantees. You will manage grants data, assist with administration, and help raise our profile through social media. This hands-on role is varied and engaging, including in-person and virtual work, site visits to see funded projects in action, and opportunities to spend time outdoors experiencing the impact of your work first-hand.

This is a unique opportunity to join a mission-driven organisation at the very start of its journey. You’ll work closely with the Chief Executive and Board, shaping how we operate, engaging with communities, and seeing the impact of your work on nature and people across Suffolk.

What we offer

• A chance to shape large-scale funding decisions in a new charity and grow with the organisation as it develops
• A salary of £30-£35k per year
• Pension scheme with generous employer contributions
• 28 days annual leave plus bank holidays
• Supportive working environment
• Hybrid working, with at least two days per week in our Halesworth office
• Flexible working options

How to apply

Applications should be submitted via our online portal. You will be asked to upload your CV, and to write a supporting statement (max 5000 characters) explaining how you meet the essential and desirable criteria listed in the attached job description.

We welcome the thoughtful use of AI tools to help structure or refine your supporting statement. However, applications that are entirely generic or AI-generated often lack the personal insight and specificity that make a candidate stand out, and are less likely to be successful. The strongest applications will reflect your own voice, experiences, and ideas, showing why this role excites you and how you could make an impact at East Suffolk Trust.

Interviews are expected to take place w/c 23rd February 2026.

Application deadline: Wednesday 11th February 2026, 17:00 GMT

People Officer

Full-time (35 hours per week) | Permanent | Remote (UK-based, with occasional travel)

Salary: £31,592 – £32, 804

MLC are looking for an organised, proactive People Officer to join a small and supportive People team. This is an excellent opportunity for an HR professional who enjoys operational work and wants to build strong generalist experience across the full employee lifecycle.

Working closely with two Senior People Officers and the People Manager, you will play a central role in ensuring People processes run smoothly, accurately and on time. You will be a key first point of contact for routine HR queries, maintain People systems and records, and support clear and timely internal people-related communications.

Key responsibilities:

• Provide high-quality HR administration across the employee lifecycle, including starters, leavers and contractual changes
• Maintain accurate employee records across HR systems, ensuring data protection and confidentiality
• Act as the first point of contact for routine HR queries, triaging more complex issues appropriately
• Support employees and managers in using HR systems, including self-service platforms
• Coordinate People Team communications, calendars and cyclical activities
• Support recruitment administration and onboarding processes
• Assist with learning and development administration, including training scheduling and record keeping
• Produce routine people data reports and support data quality checks
• Provide administrative support to People Team projects and initiatives

About you:

• CIPD Level 3 qualification (or equivalent experience)
• Experience in an HR, people or closely related administrative role
• Strong organisational skills and excellent attention to detail
• Confidence handling confidential and sensitive information appropriately
• Clear written and verbal communication skills, with a helpful and professional approach
• The ability to manage competing priorities and meet deadlines
• Confidence using Microsoft 365 and learning new systems quickly
• A collaborative, proactive and solutions-focused mindset

Some benefits include:

• 30 days + Bank Holidays (prorated for part time employees)
• Home working allowance of £26 per month
• Generous and encouraging Maternity and Paternity leave
• Strong flexibility around the core working hours of 10am – 4pm

This role would suit someone who enjoys being at the heart of operational HR activity, takes pride in keeping things running smoothly, and values working as part of a close-knit team.

We are committed to equality of opportunity and welcome applications from candidates from underrepresented backgrounds. For any additional questions, please reach out to Annabelle at MLC Partners.

We're looking for someone with experience of verging or similar church support work. Good social skills are essential as is the ability to work as part of a team as well as on your own initiative.  The ability to work closely with and relate well to all Cathedral staff, ministry team, congregation, volunteers, visitors, and members of the general public will also be required. 

The two Assistant Vergers and Precinct Officers carry out a wide range of duties under the direction of the Head Verger and Precinct Manager.  Work includes: the careful setting up and delivery of all liturgical matters; ensuring a welcoming, clean, and safe environment for all working in, visiting, or using the Cathedral and Cathedral House and precinct and ensuring the day-to-day smooth running of the Cathedral for all.

Essential experience and skills

• A flexible attitude and willingness to take on a range of duties including practical ‘hands- on’ work.
• Attention to detail and an ability to assess priorities including when under pressure.
• Understanding of liturgy or willingness to learn.
• Ability to be a good team player and work collaboratively with Ministry Team and Lay Staff.
• Good administrative and IT skills.
• Good communication and social skills.
• Good understanding of the importance of managing security and health and safety.
• Have an open and welcoming attitude to all including volunteers and members of the general public.
• A trained First Aider (or willing to be trained upon appointment to an appropriate level).
• Willing to learn new skills and undertake training.
• Willing to work alone.
• Ability to work flexibly over seven days and evenings including holiday periods.
• Experience of caretaking duties.

Desirable experience

• At least one year’s experience as a church or cathedral verger or in a similar role.
• Experience of working in an environment where paid and voluntary staff work side by side.
• Experience of delivering events.

Personal qualities

• Excellent interpersonal skills, in particular warmth, tact, diplomacy, discretion, and imagination.
• In sympathy with the ethos and aims of the Cathedral as a Christian organisation.
• Be a communicant member of the Church of England.
• Highly collaborative.
• Ability to lift and carry furniture, climb stairs, walk, and stand unaided for significant periods of time and work at height as an occupational requirement
• Ability to work with senior level colleagues and with the general public.
• Committed to equal opportunities and inclusivity
• Committed to upholding the highest standards of safeguarding practice.

Benefits of working at Portsmouth Cathedral:

Generous leave allowance of 25 days (pro rata for part-time posts) plus all public holidays and two 'given' days after Christmas/New Year.

Employer pension contributions of 7.0%, employee contribution 1.0%

Cash health plan

Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary), enhanced DBS for specific roles, and face-to-face or online training as required.   An enhanced DBS is required for this role.

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.

Closing date for applications:  4th February 

Interviews will be held 16th February

Be part of The Vegan Society’s journey as we begin delivering our new three-year strategic plan to drive meaningful change.

We are seeking an experienced Executive Assistant to provide high-level administrative support to the Chief Executive Officer. This role is central to ensuring the CEO’s time and priorities are managed effectively and that communication with internal and external stakeholders is clear and timely.

Key Responsibilities

• Manage the CEO’s diary, travel arrangements, and correspondence.
• Prepare reports, presentations, and briefing materials for meetings, events and other public engagement activities.
• Provide administrative and minute-taking support for Board and committee meetings.
• Support the CEO with strategic projects as required.
• Handle confidential information with discretion and professionalism.

Essential Skills and Experience

• Proven experience supporting at CEO or Director level.
• Strong organisational and time management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities under pressure.
• Competence in Microsoft 365 and familiarity with online meeting/event platforms.
• Professional, proactive, and adaptable approach.

Desirable: Experience in a not-for-profit or mission-driven organisation and knowledge of governance frameworks.

Benefits

• Flexible working hours.
• Ethical pension scheme (5–7% employer contribution).
• Health cashback scheme & Employee Assistance Programme.
• 25 days annual leave, 8 bank holidays and Christmas closure days.
• Death in service benefit.
• Climate perks (additional paid time off for sustainable travel).
• Animal companion compassionate leave.

How to Apply

If you are interested, please send your CV along with a personal statement (no longer than two sides of A4) demonstrating how you meet the essential criteria outlined in the person specification.

Closing date for applications: Friday 30th January 2026.

Interviews will be held: Wednesday 11th/Thursday 12th February 2026.

Apply now and help shape the future of The Vegan Society.

Location: Barnstaple - Little Bridge House
Job Type: Full time, 30 or 37 hours per week
Contract Type: Permanent
Salary: £25,017 - £27,700 per annum, FTE.
 
The Role
 
As a Fundraising and Product Sales Administrator, you’ll play a vital role in supporting our fundraising team and helping us achieve our targets. Reporting to the Senior Fundraising Administrator, you’ll provide high-quality administrative support, deliver excellent donor care, and assist with the coordination of events and fundraising activities across the region.
 
What You Will Be Doing
 
• Providing prompt and accurate administrative support to the fundraising team
• Setting up and maintaining supporter records on Salesforce and processing event registrations
• Coordinating monthly visit days and supporting the smooth running of events
• Preparing and sending fundraising packs, posters, tickets, and other materials
• Updating CHSW and external websites with supporter events
• Responding to supporter enquiries and delivering excellent donor care
• Assisting with proactive donor engagement, including chasing pledges and converting enquiries
• Ensuring compliance with fundraising legislation and CHSW policies
 
The Successful Candidate
 
We’re looking for someone who is:
 
• Highly organised with strong attention to detail
• Experienced in administration within a busy environment
• Confident using Microsoft Office and databases (Salesforce experience is a bonus)
• A great communicator with excellent customer service skills
• Flexible and proactive, able to adapt to changing priorities
• Passionate about the work of CHSW and committed to our values
• Essential requirements include GCSEs (or equivalent experience), strong IT skills, and the ability to work collaboratively and independently. A willingness to travel and work occasional evenings/weekends is also required.
 
What we offer
 
We value our staff and offer an excellent working environment with an enthusiastic and committed team, benefits include:
 
• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference
 
Closing Date: 30/01/2026
Interview Date: 10/02/2026
 
How to Apply
 
Please apply by clicking on the link before the closing date of Friday 30th January.
Please note: We may close this vacancy early if sufficient suitable applications are received; therefore, we recommend you apply early
 
If you have any questions, please visit our website to find out more, or use our email to contact us and speak to one of our HR team today
 
CHSW Equality, Diversity and Inclusion Statement
 
CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community.
 
Charity Registration Number 1003314
 
You may also have experience in the following: Fundraising Administrator, Fundraising Assistant, Charity Administrator, Donor Care Administrator, Fundraising Support Officer
Charity Fundraising Assistant, Events and Fundraising Administrator, Fundraising Coordinator, Supporter Care Administrator, Charity Events Administrator, Income Generation Administrator, Fundraising Operations Administrator, Charity Sales Administrator, Fundraising and Events Assistant
 
REF-225 955

Membership & CRM Officer  

Bristol (Hybrid) 

£32,000

Permanent, Full-time (Part-time may be considered) 

If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you. 

Are you passionate about combining data expertise with exceptional customer service? Our client is looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills.  

You will independently manage membership subscription processes and grants administration, respond to member queries and ensure the CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation. 

What You’ll Do 

· Administer membership applications, renewals, and payments 

· Provide excellent support to members and delegates and respond to enquiries 

· Maintain, optimise and troubleshoot multiple CRM systems, ensuring data accuracy and compliance 

· Develop and generate reports and insights to inform decision-making 

· Support grants administration and committee processes 

· Collaborate across teams to improve systems and member engagement

What They’re Looking For 

· Customer service skills and professional written and verbal communication 

· Proficiency with Microsoft suite 

· Advanced Excel skills (Power BI experience is a bonus) 

· Proven experience managing and developing CRM systems and complex databases 

· Strong organisational skills and attention to detail 

· Customer-focused mindset with the ability to build positive relationships 

· Experience in membership/subscription administration or similar is desirable 

Why Join Them? 

· Hybrid working  - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed) 

· Flexitime system 

· 26 days annual leave minimum, plus bank holidays   

· Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more   

· Salary Extras scheme   

· Refer a friend scheme  

· Employee Assistance Programme   

· Be part of a charity that makes a difference in healthcare 

· Collaborative and supportive team environment 

Our client is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions. 

Job Title: PR & Social Media Officer

Department: Communications (Engagement Group)

Reports to: External Communications Senior Manager

Contract: Full-time, Permanent

Salary: £34,350 - £38,000 (depending on experience)

Location: Hybrid - London, EC1Y and homeworking

About Better Society Capital (BSC):

Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.  Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. As BSC begins delivering its next five-year strategy, the organisation is embarking on a period of significant opportunity, growth and impact.

The opportunity:

We are seeking an enthusiastic PR and Social Media Officer to support our external communications, thought leadership initiatives, and events programme, with a particular focus on communicating complex financial and investment-led ideas in a clear, engaging way.

The role will be responsible for executing PR and social media strategies that elevate Better Society Capital's reputation, amplify our thought leadership, and create meaningful engagement with our diverse stakeholder ecosystem, including investors, policymakers, financial institutions, and impact-focused organisations.

This is an excellent opportunity for someone who already has a grounding in finance or financial services communications and is looking to develop specialist expertise within the impact investing sector.

What you will do:

PR Support & Content Creation

• Support the execution of PR strategies and campaigns under senior management guidance

• Help translate technical financial concepts into accessible narratives for non-specialist audiences, while maintaining accuracy and credibility

• Draft press releases, media statements, and thought leadership content relating to investment activity, market development, and financial policy, for review and approval

• Research industry trends across financial services, impact investing, and public policy, identifying credible story opportunities

• Monitor media coverage and compile regular media reports and analysis

• Support communications around investment announcements, fund performance, market data, and research outputs

• Assist with crisis communications planning and response activities

Social Media Management & Content Creation

• Execute daily social media activities across all platforms (LinkedIn and Bluesky)

• Create engaging social media content including graphics, videos, and written posts

• Manage social media calendars and scheduling, ensuring consistent brand voice and messaging

• Monitor social media performance, compile analytics reports, and suggest optimisation strategies

• Stay current with social media trends and platform updates, making recommendations for new approaches

Administrative & Operational Support

• Maintain communications databases and contact management systems

• Coordinate with design and external agencies on communications materials

• Assist with compliance and regulatory requirements for communications

• Provide general administrative support to the communications team

• Other duties as required

What you will bring:

Qualifications & Experience

Essential:

• 1–2 years’ experience in PR, social media, or communications roles within a finance-adjacent environment (e.g. agency clients in financial services, impact investing, asset management, banking, or in-house roles)

• Strong writing and editing skills across multiple formats and platforms, with the ability to communicate financial or investment-related content clearly

• Familiarity with trade & national media landscape in the UK

• Experience creating content for professional and stakeholder audiences, including investors, policymakers, or sector specialists

• Familiarity with the UK investment, charity, or social enterprise landscape

• Confidence working with data, evidence, and financial information to support communications outputs

• Experience with social media management, content creation, and analytics

Desirable:

• Educational background in finance, economics, business, or a related subject, or equivalent professional experience

• Experience working in or for financial services, investment firms, impact funds, or financial PR agencies

• Demonstrable understanding of impact investing, social investment, or sustainable finance

• Experience with graphic design software (Canva, Adobe Creative Suite)

Skills, Abilities and Attributes

• Strong written and verbal communication abilities

• Ability to quickly understand and accurately communicate financial products, investment structures, and market developments

• Strong judgement when handling financially sensitive or market-facing communications

• Comfortable working with senior stakeholders and subject matter experts to shape finance-led narratives

• Creative thinking with strong attention to detail

• Ability to work under pressure and meet tight deadlines

• Proficiency with social media platforms and management tools

• Experience with analytics and reporting tools

• Passionate about social impact and mission-driven work

• Proactive and entrepreneurial mindset with strong work ethic

• Collaborative team player with excellent interpersonal skills

• Adaptable and eager to learn in a fast-paced environment

• Strong attention to detail and commitment to quality

Embody Better Society Capital core values:

Ø  Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.

Ø  Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change

Ø  Openness - We listen, learn, experiment and collaborate.  And we are adaptive and flexible in responding to what we learn.

Ø  Rigorous - We take a rigorous approach in all we do.  We expect the highest standards and continually strive for excellence

Ø  Respectful - We are genuine in both our approach and aspiration.  We value each member of our team and our partners for what they bring.

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How to apply:

Closing Date:  11.59pm on Sunday 15 February 2026

Please apply via Applied which is designed to minimise unconscious bias in recruitment. We will review your CV and a short cover letter which should answer the following:

We want to understand why you are interested in a career here at BSC. As such, please include a short cover letter (1-2 paragraphs maximum) telling us about a time where you tried to do something to create a positive change. What was the goal, did it happen, and what did you learn about yourself along the way?

Your CV and statement will be anonymised and reviewed by the hiring panel to help minimise unconscious bias.

NB we screen for answers and CVs generated by Gen AI. To get a 5 star score, we ask that your statement and CV are authentic and reflect your own knowledge, skills and motivations.

Interviews

Round 1 virtual interviews: w/c 23 February 2026

Round 2 in-person interviews: w/c 02 March 2026

We are a Disability Confident Committed employer. Disabled applicants who meet the essential criteria will be considered for an initial screening interview. When application numbers are high and we are unable to interview everyone who meets the minimum criteria, we will prioritise those who best meet the essential requirements of the role.

We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.

If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch

 Other terms

Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.

Right to work: We are unable to provide sponsorship for this role. Candidates need to have the existing right to work in the UK

Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).

We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch