We need a brilliant organiser to keep our charity running smoothly as we scale up to reach more young people.

We’re looking for someone who is excited to play an essential role in the team and our social impact by providing administrative support to all aspects of our work and ensuring all our operations are well-organised and efficient.

This will be a varied, hands-on role in a dynamic organisation that’s always changing and taking on new challenges.

As the organisation has plans to scale up, this is an opportunity to provide support to an expanding team and take growing responsibility over time for our operations and improving our processes.

Please ensure you send both a CV and cover letter. Only applications containing both will be considered!
 

Responsibilities

• Provide administrative support with our marketing and communications activities, to help us reach more schools and keep them engaged. You will help with scheduling e-newsletters, updating websites, creating simple sign-up forms and keeping mailing lists up to date.
• Keep our databases up to date and accurate.
• Plan and manage the logistical aspects of our events, from stands at education shows to our teacher training days, including pulling together materials and booking team accommodation, travel and catering.
• Liaise with our schools, including sending out invoices, chasing payments, setting up online accounts and preparing and sending out welcome packs.
• Support the team with a variety of admin tasks including monitoring inboxes and social media accounts, answering general inquiries and ensuring we have stationary and resources.
• Research opportunities to reach more young people, for example identifying new schools that might be interested in our programmes.
• Build efficiency into the team’s operations and help to improve our processes.

Skills, attributes and experience

• Excellent organisational and time management skills: you are able to stay on top of a varied workload and prioritise appropriately, balancing short-term demands with longer-term goals. You’re energised by keeping teams processes well-organised.
• Exceptional attention to detail: you have experience making sure information is accurate and well-organised, from databases to team inboxes and calendars.
• Strong verbal and written communication skills: You are able to build rapport and communicate clearly.
• At least 1 year of experience in a relevant role, including experience using MS Office systems.
• Ability to think critically and creatively to solve problems. You are able to work in a self-directed way and adapt to change.
• The initiative to anticipate the needs of the team and resolve operational and administrative issues before they arise.
• The drive and positivity to overcome setbacks.
• Teamwork: you take ownership of your work and you enjoy working collaboratively and contributing to a supportive team.

This role involves working with young people, so you will be required to have a DBS check (which we will organise).
 

ABOUT THE ECONOMIST FOUNDATION

We are a fast-growing charity that uses the journalistic expertise at The Economist newspaper to give young people the skills to think for themselves about current affairs.

What we do: We enable inspiring discussions about the news in classrooms and between schools in different communities.

Why we do it: Taking part in these discussions develops young people’s critical thinking skills, communication skills, confidence and knowledge of current affairs. These capabilities can help to change a young person’s life. They’re essential for working out the truth in the face of misinformation, one-sided debates and missing context in the media. They’re also hugely important for succeeding in school, employment and beyond. Our priority is to work with disadvantaged and marginalised young people who have fewer opportunities to develop these ‘news literacy’ competencies even though they have the most to gain from them.

Our impact: See the difference that our work makes here: BNC Impact | Burnet News Club

Our story so far: The Foundation was set up by our Chief Executive from inside The Economist in 2012. Since then, our core programme has achieved national scale and is running in over 80 schools across the UK, reaching 2000 young people every week. We are actively engaged with the ‘news literacy’ community, speaking at events internationally and giving input to the Fair Education Alliance, News Literacy Network and parliamentary inquiries. This year we were named by Escape the City as one of the top 100 places to work to make a difference, and we were recognised by HundrED as one of the top 100 education innovations globally.

Our plans: News literacy – the ability to think critically and communicate confidently about the news – is increasingly seen as a priority in education, business and politics. We're very excited about the opportunity this presents to grow our impact, and we have ambitious plans to do this in the coming two years including doubling the reach of our core programme, the Burnet News Club. This role is essential for delivering our growth plans.

ENJOY THE ADVANTAGES OF A SMALL, FRIENDLY CHARITY WITHIN A LARGER BUSINESS

The Economist Foundation is an independent charity that sits within The Economist but also works quite separately.

As we’re a small organisation, everyone plays a significant role in our work and deciding our plans for the future. We’re an informal and very friendly team. We make each other lots of cups of tea and we like finding excuses for social activities. We work hard but also flexibly, and some of us use that flexibility to be involved with other projects outside of work such as volunteering.

The Foundation was named by Escape the City as one of The Escape 100: Best Companies to Escape to in 2019.

At the same time, we have the advantages of a larger company. There are excellent benefits at The Economist Group, including a very good pension plan (the company will contribute up to 11%), private medical insurance, gym discounts and much more. There are plenty of opportunities to learn from the expertise in the company. There is a formal mentoring scheme and a good training programme, and the Foundation works closely with senior colleagues in the editorial team as well as many other parts of the business.

We’re supported by a global media brand which is becoming ever more valued in an uncertain world.

 
DIVERSITY

We welcome applications from candidates from all backgrounds. We know that diversity within an organisation makes it stronger. And we know that maximising our impact depends on reaching and supporting young people, and teachers, from all backgrounds. So we deeply value diversity in all respects, including age, cultural identity, race, colour, ethnic origin, national origin, gender, religious beliefs, disability, class or sexual orientation. We are passionate about continually improving our understanding of barriers to diversity and inclusion, and finding ways to overcome these in everything we do.

• 25 hours per week
• Hours worked over 5 days with some flexibility
• Comprehensive administration experience
• Excellent organisational and communication skills
• Confident, personable manner
• Confidence and proficiency in the Microsoft software packages is essential
• Ability to work flexibly with a degree of independence
• Based in Leatherhead Surrey with free car parking

£13,332 p.a. pro-rated (FTE £18,655 p.a. based on 35 hour week)

In this busy and rewarding role you will need to be flexible and confident in making decisions and using your own initiative, in a friendly and cheerful environment. You will take the lead in administering the organisation as part of a small committed team, including Speech and Language Therapists, support staff and volunteers, all of whom are dedicated to delivering a high quality service to our beneficiaries. You will be in regular contact with vulnerable, disabled adults and their families and play an important front-of-house role, so empathy, patience and a sense of humour are essential.

Please apply for an application pack.

The closing date for applications is Monday 6th January 2020.

                                                 

A fantastic opportunity has arisen for a full time permanent Training Administration Manager in the learning and development team at SSAFA, the UK’s oldest national tri-service military charity.

About the role

We are seeking an organised and enthusiastic Training administration manager to support the delivery of learning and development activities to our employees and volunteers at a particularly busy time. You will contribute to the effective functioning of SSAFA’s Learning and Development team by planning all training programmes and conference from start to finish. In addition, you will provide management to the administrator and monitor budgets.

You will be adept at managing suppliers and negotiating deals. You will have experience as the first point of contact for a busy department providing high quality customer service, helping to troubleshoot any issues and dealing with complex queries.

This is your opportunity to make a real difference in a fast-paced and learning-centred organisation.

Requirements

To carry out this role successfully you will have demonstrable experience of managing a busy administration function within a fast-paced environment, while maintaining a professional and welcoming attitude. You will have experience of managing staff and budgets.

You will be IT literate and be confident when using MS Office and databases. You will have excellent communication skills with the ability to develop rapport with a wide range of clients and customers and travel to different locations within UK as required.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

NO AGENCIES PLEASE

To apply, visit SSAFA’s website

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement on our website.

Interviews: 14 January 2020

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

Are you known for your strong organisation skills? Do you enjoy building relationships, working collaboratively and developing an exciting culture in the workplace? Do you pride yourself in your friendly and approachable customer service? Then this might be the role for you!

We're currently looking for an Office Administrator to join the Communications and Marketing team. We're a diverse team with a core central function in the organisation (we know and work with everyone!).

The role focuses on two specific areas:

1. Office Admin
2. Front of House / Customer Service

We're looking for someone with a high level of attention to detail, who enjoys working on varying projects. The role will involve dealing with external teams such as LSE IT and Estates departments, as well as our internal teams. There is also scope to be creative and really take ownership of the office space. If you enjoy developing office environments to look and feel welcoming for staff (or consider yourself a bit of an interior designer) - this is the place to be.

The successful candidate will be required to supervise our Front of House team (3x student staff members that work on a part-time basis) and develop them to provide the best customer service that leaves a positive impression of the Union every time.

This is an exciting role for an energetic, organised candidate with a drive to deliver excellence and build a strong and collaborative culture within the organisation. We've recently gone through a restructure, so we're looking for someone that is happy to get stuck in and improve our internal processes to enable the success of the entire organisation.

LSESU is an equal opportunities employer and particularly welcomes applications from a diversity of backgrounds and experiences. Whilst this role is a full-time position, we would welcome applications from applicants wishing to work on a part-time / flexible basis. Please specify in your application the desired working hours.

The full job description can be found on our website.

PAPYRUS is the national UK charity dedicated to preventing young suicide.

1. DESIGNATION                       Administration Officer (West Midlands)
2. HOURS                                   36 per week (some planned unsocial hours)
3. SALARY                                NJC Scale 4-6  (£18,426 - £19,171)  + 5% Pension contribution
4. LOCATION                            Birmingham Office  
5. RESPONSIBLE TO                 Regional Manager (West Midlands)

6. PURPOSE OF POST

To provide administrative support to PAPYRUS’ West Midlands office in particular, responding, monitoring and recording all enquiries, assisting in preparation for training courses, events and workshops, supporting and working closely with other Team Members.  The post offers an exciting opportunity to learn and develop new knowledge and skills in a wide range of areas. As a small team in a growing organisation, team members are expected to be flexible, reliable, and hard-working, to be a team player able to use initiative and seek solutions when required.

7. KEY RELATIONSHIPS

Regional Manager, PAPYRUS Staff and Volunteers, Board of Trustees; and PAPYRUS Press Office

8. MAIN DUTIES AND RESPONSIBILITIES

1. Ensure the smooth running of the office

1.1. To be a first point of contact for all email and telephone enquiries.

1.2 Record all enquiries and contacts using the CRM database

1.4. Arrange and organise meetings/bookings as required.

2. Co-ordinate training bookings, using diary system, email and databases to ensure training is organised, allocated and delivered:

2.1 Prepare resources for staff delivering training courses and workshops.

2.2 Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.

3. Establish and maintain efficient and effective administrative systems:

3.1 Report any office issues to the Regional Manager as soon as possible and undertake agreed actions.

3.2 Work and maintain internal up to date CRM database (Raiser’s Edge).

3.3 Assist with managing the office diary.

3.4 Collate evaluations and feedback from project work.

3.5 Prepare reports and correspondence as requested.

3.6 Deal sensitively with all enquiries.

3.8 Direct telephone, postal or email enquiries to the appropriate member of staff.

3.9 Manage stock and resources.

3.10 Respond to orders and other requests for information, from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records.

3.11 Respect confidentiality within PAPYRUS policy and manage data appropriately in line with the Data Protection Act 1998.

3.12 Understand relevant duties and manage matters relating to safeguarding of children and vulnerable adults within PAPYRUS policy.

3.13 Attend and contribute constructively to regular line management supervision and appraisal protocols.

3.14 Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required.

3.15 Attend training courses as required.

9. ADDITIONAL DUTIES

It is the nature of the work of PAPYRUS prevention of young suicides that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

10. CONFIDENTIALITY

It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

11. BASIC PRINCIPLES

The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. He/she must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

12. CONDITIONS OF SERVICE

Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

13. QUALIFICATIONS

See Person Specification

The application form for this role can be found on our website. Please do not send your CV as this will not be considered as part of your application.

Applications must be submitted using the online application only.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible

We’re looking for a proactive and enthusiastic administrator to join a fast-moving team and provide vital support to the Supporter-led Fundraising team at Alzheimer’s Research UK. The roles will be crucial in providing excellent customer service to our current community fundraising supporters through prompt, helpful, professional and friendly contact.

We’re looking for someone with strong communication skills who can support various teams, manage a busy workload, lead on projects and help to develop new team resources and tools.

Fundraising experience is not essential for the role, but we’re looking for someone with the drive and passion to change the future for those affected by dementia. The successful candidate will be enthusiastic, want to learn and develop and be keen to get involved.

Main tasks of the role:

• Responding to fundraiser queries and requests in a timely and professional manner.
• Planning and implementing stewardship plans for supporters.
• Fundraising data management: inputting data into our CRM system.
• Supporting on fundraising projects and product development.
• Event support: organising and attending events.

What we are looking for:

• GCSE or equivalent in Maths and English, with grades 9-4 (A-C equivalent)
• Excellent, enthusiastic telephone manner.
• Excellent written and verbal communication skills.
• Experience of supporting fundraisers or working in another customer service role.
• Confident working with computers – good knowledge of Word, Excel, Outlook and databases, ideally Raiser’s Edge.
• A professional and hard-working team player.
• Good organisational skills.

Location: Granta Park, near Cambridge

Salary: Circa £21,000 per annum, plus benefits

Please download the Vacancy Pack for full details.

Please note that the official job title for the successful candidate will be Supporter Engagement Executive. When accessing our online recruitment system, the role will be listed as Supporter Engagement Executive.

The closing date for applications is the 1st January 2020, with interviews to be held on the 10th January 2020. Please indicate in your cover letter if you are unable to attend on this date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Closing date: 15 December 2019 at 11.30pm. Interviews: 8th and 9th January 2020.

We’re looking for a proactive individual with proven office management experience to join us as Senior Administrator and provide senior level administrative and office support to a busy team.

In Sheffield we operate a thriving hub of client-focused services in the city centre where people can access a range of housing advice and support services. Each service aims to empower clients to make decisions and take action for themselves by providing legal advice, referrals and signposting, advocacy and practical support. Your challenge will be to play a crucial role in the efficient running of this busy hub.

About the role

Joining our multi-disciplinary team that provides services across Sheffield, you’ll oversee all administration and reporting functions and bring leadership, guidance and line management to a dedicated team of office support staff and volunteers. As well as providing supervision, support and appraisals, you’ll be responsible for key people management areas like attendance, performance, motivation and learning and development. You’ll also carry out administration projects aimed at improving systems and practice for the benefit of staff and clients and provide information and analysis reports to help ensure the most effective delivery, management and development of services. Meeting and greeting visitors, organising events, maintaining office equipment and booking staff travel & accommodation – all are aspects of this challenging role.

About you
To succeed, you’ll need an office management background that includes running admin systems, writing and pulling management reports and performing basic analysis, all gained in a customer facing environment. Excellent planning, organisational and communication skills are also key, as is the ability to motivate and lead a team and deliver a high level of service to clients, staff and partner agencies alike. Resilient yet flexible, with excellent customer care skills and the ability to work on your own initiative to solve problems, you have a keen eye for detail too. What’s more, you have broad experience in the use of finance and case management systems and are proficient using Microsoft office applications, particularly Outlook, Excel and Word.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Administrator – Six Month Contract
Cirencester, Gloucester

About Us

We are Benevity, a game changing software developer bringing a breath of fresh air and a new way of thinking to employee engagement software.

We are global leaders in corporate social responsibility and some incredible brands from around the world rely on us to provide award-winning corporate goodness programmes. These programmes help to attract, retain and engage professionals who are connected by causes that matter to them.

To put this in context, with 10 million employees registered with us, we’ve processed nearly three billion dollars in donations and 17 million hours of volunteering time this year alone.

We’re now looking for an Administrator to join our team in Cirencester and support our clients and back office functions.

Your Benefits

- Salary of up to £20,000 DOE per annum
- Company bonus scheme (based on company and individual performance)
- Employee assistance programme including counselling, consultations and access to resources
- Workplace giving programme including 100% matched charitable donations and paid volunteering time
- Ability to carry up to 10 days’ holiday into the next holiday period

This is an incredible opportunity to develop your career and future prospects with our growing, exciting organisation that is changing the way charity work and donations can be given.

You’ll discover that we are a rare and diverse group, we’re dreamers and doers, positive thinkers and people who are looking for more than just a job. We treasure each and every member of our team and they, in turn, help us to be more successful, to share our vision and to make the world a better place through goodness and giving.

If ours sounds like the kind of place where you could thrive, get in touch today.

The Role

As our next Administrator, you will join our managed services provision and play a pivotal role in helping our clients to manage their employee volunteering, matching and giving programmes.

Specifically, you will provide a variety of support services to ensure that programmes run smoothly and clients, employees and the charities they support can work together harmoniously.

Supporting Client Success Managers and Team Leads in building excellent client relationships, you will also:

- Field client requests quickly and competently
- Manage multiple projects at once
- Review and update priorities to ensure all activities are covered
- Deliver on promises that form the basis of relationships
- Maintain personal high standards and complete tasks and projects in accordance with these standards
- Work as part of a team, receiving support and providing assistance when needed
- Making on-site client visits as required

About You

To be considered as an Administrator, you will need:

- Excellent written and verbal communication skills
- To be a detail-oriented multi-tasker
- To be resourceful and proactive
- Operational excellence
- To be a collaborative team member
- The willingness to travel

Other organisations may call this role Managed Services Administrator, Client Services Administrator, Account Management Administrator, Account Support Executive, Account Executive, Client Support Co-ordinator, Account Co-ordinator, or Client Services Co-ordinator.

We believe in the power of diversity and we’re dedicated to creating a diverse, equitable and inclusive environment at Benevity. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

So, if you’re seeking your next challenge as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are looking for someone to provide branding, editorial, production and communications support to ensure the effective and targeted marketing and promotion of Mind BLMK’s services; to be instrumental in ensuring that communications are reputable, influential, and informative for the full range of stakeholders.

Title: Communications and Marketing Officer
Working base: Flitwick
Contract type: Permanent
Salary: £21,500 pro rata
Contracted hours: 15-16 per week
Working days: To be worked across 4 - 5 days  
Working hours: 3 hours per day, with flexibility as agreed

Job purpose 
To provide branding, editorial, production and communications support to ensure the effective and targeted marketing and promotion of Mind BLMK’s services; to be instrumental in ensuring that communications are reputable, influential, and informative for the full range of stakeholders.

Duties to include

• Support the implementation of marketing strategies and targeted campaigns; plan, develop, and ensure the production of multi-media communications, PR, and marketing materials.
• Support the data capture, monitoring of and reporting on the effectiveness of marketing, PR and publicity activities, making recommendations as required.
• Hold responsibility for the implementation of Mind branding guidelines and specifications across the organisation; reviewing, monitoring, and advising as necessary to ensure corporate identity is maintained in line with Mind BLMK policies and procedures.
• Hold responsibility for the publication and distribution of press materials, news stories, and updates, both internally and externally.
• Hold responsibility for managing, maintaining and reviewing Mind BLMK’s websites, social media accounts, Mailchimp newsletters, and web administration profiles and content (including but not limited to - Facebook, Twitter, Instagram, Linked In).
• Liaise with designers and printers to support the creation and implementation of the Annual Review, leaflets and posters, as required.
• Co-ordination and implementation of Communication focused volunteers and ambassadors, as requested or as appropriate.
• Promote collaborative working with colleagues to deliver on marketing, training, and fundraising potential.
• Supporting fundraising led campaigns, such as RED January and targeted events aimed at supporters and/or stakeholders.
• Provide support with Communications to wider Mind BLMK colleagues, volunteers and supporters, as required.
• Attending events and taking photographs for marketing purposes.
• Write, edit and proof read communications material to ensure consistency and compliance with Mind BLMK’s branding, values, key messages, and style guidelines.

Closing date: 12:00pm on Friday 13 December 2019
Interview date: Successful candidates will be interviewed on Wednesday 18 December 2019

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can complete your application.

Mind BLMK is an equal opportunities employer. 

We hold the Investors in People standard as well as a commitment to Disability Confident and Mindful Employer charters.

No agencies please.

As Head of Fundraising and Communications you will lead and develop our fundraising and external communications activities, ensuring we have sufficient income, and the right mix of income streams. We see there is potential to grow our income from regular giving, major donors and gift aid, but we’re excited to see what you propose when you’ve joined us.

You will work alongside your colleagues in our Senior Team to ensure we achieve our strategic aims, and specifically embedding a collaborative approach to income generation across KEMP.

As well as managing our Community Fundraiser and Database Administrator, you will have the opportunity to build your own high performing team to include a further 2 FTE roles.

About you

We want someone who will really grasp this opportunity with both hands. As well as energy and passion for your work, you will be able to demonstrate:

• A proven track record of successful fundraising, through a variety of income streams, in the charity sector
• Experience of leading campaigns and communications which target different audiences through a range of media channels
• A practice of developing and using monitoring and evaluation processes to demonstrate impact and to drive improvements and direction
• That you are a confident speaker and networker with proven success of building corporate and major donor partnerships
• That you are an inspiring manager, able to strike the balance of keeping your team motivated and highly productive

To apply

Please send a CV and a supporting statement, setting out in detail why you are applying for this role and how you demonstrate that you possess what we need for this role.

Closing date 3 January 2020, 10am

Please visit our website to find out more about our work and organisation.

We are looking for a friendly person with excellent customer service skills to be the face of BSR! This is an exciting opportunity for someone who enjoys working with people and is looking for a varied role in a small but perfectly formed organisation.

The British Society for Rheumatology (BSR) is a UK wide membership organisation for health professionals in rheumatology. The BSR works to promote excellence in the care of people with rheumatic and musculoskeletal disorders and to support those delivering care at every step. The BSR works to ensure that clinicians, nurses and health professionals are educated and trained to provide high quality care. Our members look after every stage of life; children, adolescents and adults, across the whole patient pathway.

Role purpose

BSR owns and is responsible for its headquarters, Bride House and for the health and safety of our staff and visitors. The building has five floors with the BSR occupying the 3rd and 4th floor. The 1st floor is occupied by tenants who have a common interest in musculoskeletal and other health related issues. The 2nd floor is occupied by a commercial tenant. The Front of House & Operations Administrator role sits within the operations department within BSR, but their duties will include providing receptionist and facilities support to all the organisations in the building. This will include receiving and transferring calls, receiving and directing guests, contractors and other visitors.

The post-holder will be the face of BSR and be a crucial member of the team conveying the professional approach, brand and reputation of the society.  The postholder will also manage the diaries of both the BSR President and Chief Executive. 

Key responsibilities:

Front of House Duties

• Receive and direct BSR and tenants’ guests
• Record all arrivals and departures in the visitors book; issue passes to visitors and staff
• Receive contractors and inform the operations department; maintain the contractor log book, ensuring contractors are recording their activity
• Take calls and re-direct according to the directory provided
• Maintain the room booking schedule
• Set up meeting rooms and/or assist committee managers with the set up for their committee meetings; assist with teleconferencing and videoconferencing during committee meetings
• Order and receive lunch bookings, refrigerate if necessary, and set up the lunches for each committee meeting on the day
• Organise travel booking for members and staff using the preferred supplier, and support staff with arranging couriers and taxis
• Receive, and sort incoming post into labelled trays; accept deliveries for staff or tenants and inform them of arrival; send outgoing post and organise Special, Recorded Deliveries or parcels as necessary
• Report any security, technical or other issues to the Head of Operations & Membership
• Perform the role of fire warden for the ground floor

Ground floor meeting rooms:

• Ensure that meeting rooms are clean and tidy each morning and throughout the day, e.g. check all chairs are in the correct place, replenish water, glasses, pens, pencils and paper pads
• Set up room for specific requirements; e.g. flipcharts, checking Wi-Fi is working, checking AV and computer equipment is working, assisting with the movement of sliding walls to enable changes to the spaces.
• Order stock from suppliers online and replenish stock in the kitchen once a week; take delivered stock to basement on arrival.

• Check and distribute milk supplies to the ground floor kitchen on a daily basis and regularly checking use by dates.
• Keep the coffee/tea point equipment and area clean and tidy.

Diary management and other administrative duties:

• Diary management for CEO and BSR President
• Maintain stationery stock in the basement and order if stocks are low.
• Purchase stamps when stocks are low.
• Monitor generic BSR and junk mail inboxes
• Check that voicemail messages have been listened to and actioned
• Perform ad hoc tasks as required

Inclusion & diversity statement

BSR is committed to encouraging inclusion, equality and diversity among our workforce, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010.

We want a working environment free of all of the above, where individual differences and the contributions of all staff are recognised and valued.

To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason.

BSR values statement:

Leadership - we drive excellence in rheumatology care

Collaboration - we listen, we learn, we improve

Openness - we are inclusive and accessible

Celebratory - we support and celebrate success

Personal Specification

Training, experience & qualifications

GCSE Maths and English (or equivalent)

Customer service experience gained in a receptionist or front of house role

Good organisation and planning skills

Ability to manage own workload and conflicting demands

Understanding of and commitment to confidentiality

Ability to understand and follow instructions

Adherence to protocols and standards

Willingness to work cooperatively in a team

Ability to work calmly under pressure and manage expectations

Positive and professional approach

Experience in diary management

Recognised customer service qualifications

Experience of working in a professional membership organisation, preferably of a medical specialty.

Knowledge & skills

Working knowledge of using Windows, Microsoft office and Outlook.

Knowledge of switchboard systems or telephone systems

Excellent oral and written communication skills

Excellent client care and customer service skills both on the telephone and face to face

Must be eligible to work within the UK.

This is an exciting opportunity to join the team at Teach A Man To Fish, an award-winning international development charity.  We are looking for a proactive and driven individual, with a demonstrated track-record in marketing communications and excellent administrative capability. S/he will develop and manage communications, branding and marketing across the organisation for a range of external audiences.  The Programme Communications and Marketing Officer will also play an important role in marketing and communication for our flagship programme, the School Enterprise Challenge, to schools, teachers and students across the world.

Basis: Full-time paid position  

Location: Finsbury Park, London, UK

Salary: £25,000 to £27,000

Start date: Immediate

Reporting to: Programme Development and Fundraising Manager

Direct Reports: None but management of UK office volunteers is part of the role

About Teach A Man To Fish

At Teach A Man To Fish our mission is to empower young people in schools with the skills and mindsets that help them to succeed in work and in life. We guide schools step-by-step to set up student-led educational and profitable school businesses that are both educational and profitable. Participation in planning and running a real-life business empowers students with critical business, workplace, entrepreneurship and transferable life skills so that they leave school prepared to get a good job or run their own successful business.

We are a small organisation with big reach - since 2006 we have brought our pioneering School-Business Model to more than 100 countries, assisting over 300,000 young people.

The overall aim of this role is to raise the global profile of Teach A Man To Fish and the School Enterprise Challenge programme.

Main responsibilities
The Programme Communications and Marketing Officer role encompasses two main areas of work – Communications and Media Relations and Marketing. The Officer will be managed and supported by the Programme Development and Fundraising Manager and will work closely with the School Enterprise Challenge programmes teams in the UK and in our countries of operation.

Communications and Media Relations

• Create and manage high-quality communications for different Teach A Man To Fish media, social media, print materials and publications, and the Teach A Man To Fish website
• Work with the Programme Development and Fundraising Manager to develop and implement a Teach A Man To Fish organisational communications strategy
• Manage the School Enterprise Challenge communications calendar to promote the programme across a range of media, social media, print materials and publications, and the School Enterprise Challenge website in English and Spanish
• Identify, develop and manage relationships with different media to raise the profile of Teach A Man to Fish, our programmes, our key staff and our partners in hi-profile media publications
• Ensure that all organisational communications materials adhere to our style guidelines

Marketing

• With the support of the Programme Development and Fundraising Manager, develop and maintain effective organisational marketing materials
• Work closely with the School Enterprise Challenge programmes teams throughout the year to create and manage high-quality communications and marketing materials in English and Spanish
• Maintain contact database and email marketing system
• Recruit and line manage UK volunteers to support specific communications tasks
• Ensure collection of up-to-date communications materials including video, photographs, case studies, presentations, texts and maintain a central library of these
• Represent Teach A Man To Fish externally at conferences, meetings and other events

Person Specification

The successful applicant will have the following qualifications, skills and experience:
Essential:

• Right to live and work in the UK (no applications will be processed from applicants without this right).
• Undergraduate degree in a relevant field
• Minimum 2 years’ marketing or communications experience
• Advanced Spanish language skills
• Superb written and verbal communication skills with the ability to adapt communications for different audiences, especially those with English as a second language. 
• Solutions-orientated with a demonstrated ability to proactively identify and solve problems.
• Experience of managing social media accounts for an organisation
• Demonstrated interest in international development and education
• Excellent administration and project coordination skills with a keen attention to detail
• Confident user of Microsoft Office and Google Documents
• Proficient in the use of email marketing software (e.g. MailChimp) as well as photo-editing and graphic design software (e.g. Adobe InDesign, Adobe Photoshop, Canva and Powtoon)

Desirable:

• Experience of migrating and maintaining high-quality contact data in Salesforce or other CRM software
• Experience of working or volunteering in a small, fast-paced office environment
• Experience of living and working in a developing country context
• Video editing experience would be beneficial.

Application Procedure

Please submit a CV and a covering letter (max 2 pages). Please explain why you are interested in this role and how your relevant experience and skills match this person specification.

The closing date is 23:59 on Sunday 15th December 2019. We expect to hold first round interviews 18-20th December 2019.

The London Survivors Gateway is an innovative project that is the first of its kind in London. It is a partnership of specialist sexual violence services managed by Women and Girls Network (WGN) comprising the four Rape Crisis Centres, Galop, Survivors UK and The Havens, providing a unique single point of access into specialist sexual violence services. The service is run by Navigators who seek to find specialist support available for survivors.

Navigators support clients to access bespoke assistance around their needs after having experienced sexual violence including support with advocacy, counselling, drugs and alcohol support, housing, etc. The Gateway works with all survivors aged 13 and up. The Navigator is a fast-paced role delivering short-term intensive casework to survivors, and advocating on their behalf with statutory and non-statutory services.

Navigators are at the centre of the Gateway and receive an ongoing package of specialist training and clinical supervision.

This is a unique opportunity for an experienced practitioner to work in an innovative new service which improves responses, access and support for survivors of sexual violence in London. Navigators work from a person-centred, trauma-informed and survivor-led, integrated approach ensuring individualised care pathways that are rooted in WGN’s intersectional, feminist model of empowerment and best practice.

The successful candidates will have specialist knowledge in sexual violence as well as frontline experience supporting survivors. She will have exceptional communication skills, strong IT skills and the ability to work in a fast-paced, telephone-focused role. If you have these skills, and want to join this unique and innovative project, we would love to hear from you.

This post is based in West London (and includes travel across London).

These roles are funded by MOPAC and the Home Office.

WGN’s employee benefits include: 3% pension contribution, generous annual leave entitlement and an Employee Assistance Scheme.

Interviews to be held on Friday 20th December 2019.

These posts are subject to satisfactory references and Enhanced DBS checks.

WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9, Part 1

We are looking to appoint an enthusiastic, conscientious and self-motivated individual to support our finance, volunteering and charity management work.  The successful candidate will play an important role to ensure the ongoing success of the charity’s operations.

The role will be based in our Mitcham office but will work across our offices in Lambeth and Merton.  Our offices have excellent public transport links and the Mitcham office has car park facilities.  We offer a friendly and welcoming work environment and can provide flexible work opportunities.

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Terms and Conditions

• Part time: 4 day week (30 hours, Mon to Thurs) or 30 hours over 5 day week
• Contract: Permanent
• Location: Primarily based in our Mitcham office
• Salary: £16,800 to £17,600 (£21,000 to £22,000 FTE) dependent on experience
• Annual Leave: 20 days based on 4 day week (25 days full time equivalent), plus a charity day and pro rata public holidays 
• Child care vouchers
• The charity operates a group pension scheme
• Work travel loan scheme

If you’re interested in this role and joining us, we would be delighted to hear from you.   Please read the attached job description and person specification then forward your CV and a covering letter explaining your interest and suitability for the role (please note we do not consider applications with no covering letter).  If you wish to complete the Equality monitoring form, please email the three documents to the email address provided. If you wish to confidentially discuss the role in the first instance, please contact our Head of Finance & Resources on the email address provided in the job description.  The deadline for applications is 6pm, Sunday 15 December 2019 and shortlisted applicants will be invited to an interview on Tuesday 17 December 2019.  If you do not hear from us, we are afraid your application was unsuccessful.