Administration And Communications Volunteer Volunteer Roles

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped. 

What can you expect to be doing?

• Disseminating relevant organisation-wide information and updates to the branch volunteers

• Supporting engagement and communication between the branch and wider organisation

• Drafting committee meeting agendas and taking and sharing meeting minutes

• Supporting the efficient running of the branch by ensuring administration processes are carried out effectively

• Supporting the administration and update of the branch annual plan

• Sign-posting queries from members of the public

• Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided

A bit more information about this role and the team

What are the benefits to you and the cats?

You’ll make a real difference to the lives of cats and kittens by helping maintain positive communications, managing administration processes and promoting the work of Cats Protection. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Strong administration skills and attention to detail
• Good communication skills
• Good organisation and prioritisation skills
• Good team-working skills
• Good IT skills to use Cats Protection systems – training and support can be provided
• A willingness to learn how the branch and organisation operates
• Committee volunteers need to be aged 18+

Time expectation

Our support volunteers usually spend 2-5 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Europia is a community development organisation established in 2008. Our friendly multi-lingual team are committed to supporting and empowering Eastern European nationals in Greater Manchester. We also work with regional and national partners and in doing this, we have national recognition.

We are looking for 3 Communication Volunteers, who will play a vital role in enhancing our organization's communication efforts across various platforms.

Position Overview: Your responsibilities will include creating engaging social media posts, producing informative videos, compiling our annual report, and providing general support to our communication team. This role is essential for effectively conveying our message, engaging with our audience, and promoting our organization's mission.

Key Responsibilities:

1. Social Media Management: Creating compelling and visually appealing posts for our organization's social media channels (e.g., Facebook, Twitter, Instagram, LinkedIn) to increase engagement and awareness.
2. Content Creation: Developing written content for various communication materials, including blog posts, newsletters, press releases, and website updates.
3. Graphic Design: Designing graphics, images, and infographics to accompany social media posts, blog articles, and other communication materials.
4. Video Production: Planning, scripting, filming, and editing videos to showcase our organization's work, impact, and initiatives.
5. Annual Report Compilation: Collaborating with team members to gather information and data for the annual report, and designing/layout of the report for publication.
6. Research and Trends: Keeping abreast of communication trends, best practices, and emerging technologies to continuously improve our communication strategies.
7. General Support: Providing assistance and support to the communication team as needed, including administrative tasks and coordination of communication projects.

Please note that the responsibilities outlined above apply to all three positions. You are not expected to fulfill every duty listed. Instead, we encourage you to apply for the position that best aligns with your experience and interests.

Qualifications:

• Excellent written and verbal communication skills.
• Proficiency in graphic design software (e.g., Adobe Photoshop or Canva) and video editing software (e.g., Adobe Premiere Pro, iMovie).
• Creativity and ability to generate innovative ideas for content creation.
• Strong organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Prior experience in communication, marketing, journalism, or related fields is desirable but not required.
• Passion for our organization's mission and commitment to promoting positive social change.

Time Commitment: Flexible 

Benefits:

• Opportunity to contribute to a meaningful cause and make a positive impact through effective communication.
• Gain valuable experience in communication, marketing, and multimedia content creation.
• Enhance your portfolio with diverse and engaging communication materials.
• Work with a dynamic and supportive team dedicated to achieving our organization's goals.

Note: This role is voluntary and unpaid. However, we deeply appreciate the dedication and commitment of our volunteers, and their contributions are invaluable to the success of our organization.

A bit about this role

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped. 

What can you expect to be doing?

• Disseminating relevant organisation-wide information and updates to the branch volunteers

• Supporting engagement and communication between the branch and wider organisation

• Drafting committee meeting agendas and taking and sharing meeting minutes

• Supporting the efficient running of the branch by ensuring administration processes are carried out effectively

• Supporting the administration and update of the branch annual plan

• Sign-posting queries from members of the public

• Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided

A bit more information about this role and the team

What are the benefits to you and the cats?

You’ll make a real difference to the lives of cats and kittens by helping maintain positive communications, managing administration processes and promoting the work of Cats Protection. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Strong administration skills and attention to detail
• Good communication skills
• Good organisation and prioritisation skills
• Good team-working skills
• Good IT skills to use Cats Protection systems – training and support can be provided
• A willingness to learn how the branch and organisation operates
• Committee volunteers need to be aged 18+

Time expectation

Our support volunteers usually spend 2-5 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Merton and Lambeth.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the issues challenging our clients and communities, as well as promoting the improvement of policies and practices that affect people’s lives both locally and nationally.

We were one of the first Citizens Advice services to open our doors in 1939. More than 80 years on, our support and services are as important as ever. We support people to resolve their advice problems and change their lives for the better. We do this on a free, confidential and impartial basis.

The Admin Volunteer role will support the Advice team in our Merton offices by

• Processing client paperwork

• Contacting clients to schedule and confirm appointments

• Contacting clients to check any outcomes

• Typing up client letters, ensuring full accuracy

• Printing and scanning client documents

• Updating service spreadsheets and database

Aim of this role:

• Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team

• Increase your employability

• Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives

• Volunteer with a range of different people, independently and in a team

Locations

Merton offices (Mitcham and Morden), as well as outreach locations across Merton

What do you need to have?

You do not need specific qualifications or skills but you will need to:

• Be friendly and approachable

• Respect views, values and cultures that are different to your own

• Have good IT skills

• Be willing to learn about and follow Citizens Advice Merton and Lambeth aims, principles and policies, including confidentiality and data protection

• Be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer.

Training and Support

You will receive comprehensive training for this role and learning will continue through various methods of training. We will also reimburse all reasonable travel costs.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

How to apply

If you are interested in the role and joining us, we would be delighted to hear from you. Please see the link to our website for the full role descrition and how to apply by 6pm, Monday 6th May.

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

We are seeking a dedicated and passionate individual to join our team as a Volunteer for Community Events. In this role, you will have the opportunity to make a positive impact by attending and facilitating community events for LGBTQIA+ Muslim groups in Manchester. Some of the responsibilities include, but aren't limited to:

● Assist the Community Trustee in researching and planning events for the hub in Manchester, London and Scotland

● Communicate with members on our Discord channel to coordinate attendance and activities

● Liaise with speakers, performers, and workshop facilitators to ensure their needs are met and their contributions align with the goals and values of the community.

● Set up and take down meeting rooms including workshop materials, refreshments and other ops as required

● Engage with attendees, volunteers, and stakeholders during events to ensure a welcoming and inclusive atmosphere.

● Record attendance collect feedback and evaluate the success of each event, making recommendations for improvement.

● Assist workshop leaders and Trustees in delivering activities

● Assist with special projects and initiatives as directed by the Trustees

How much commitment is required?

We are flexible around your schedule. However, the following commitments are in place for volunteers.

● Attend monthly meetings to update on tasks, progress etc.

● Aim to attend all other planning meetings as necessary

● Attend all Hidayah Hub events

● Attend other Hidayah events where geographically possible

● Add to and maintain the administration of our file-sharing system ‘Google Drive’ to ensure it’s up to date with clear records, templates and forms

● Check and respond to emails in a timely manner

● Contribute to the communications group (via Discord) and stay up to date with Hidayah developments

● Keep up to date with Hidayah communication and organisational developments

What do we expect from a volunteer?

Qualities:

● Strong commitment to advocating for the rights and well-being of LGBTQIA+ Muslim individuals.

● Knowledge or understanding of the specific challenges faced by LGBTQIA+ Muslims in Manchester.

● Excellent organizational and time management skills.

● Effective communication and interpersonal skills.

● Ability to work independently as well as part of a team.

● Flexibility and adaptability to meet the evolving needs of the community.

● Previous experience in events or coordination is preferable but not mandatory.

● Join Hidayah Membership and Hidayah Discord server

● Participating and contributing to discussions on the Hidayah Discord server

● Read all Hidayah policies, keeping up to date with any changes

● Read, understand and agree with the constitution of Hidayah (available on our website)

● Working knowledge of Google Suite, Microsoft, as well as project management, web and comms tools 

Personality:

● A self-starter who can volunteer with minimal supervision

● Friendliness, enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah

Personal Skills:

● Confidence taking the lead with plans and ideas at Trustee meetings

● Ability to resolving conflict situations if needed

● Professionalism in all situations

Please ensure you do not have a conflict of interest with your current role and check this prior to applying for this role.

Benefits to volunteering with Hidayah

Volunteering with Hidayah brings a range of a benefits such as:

● Contributing to Hidayah’s cause

● Supporting vulnerable communities

● Connecting with like-minded, passionate people

● Experience working in community events

● Development of professional networking skills

●       Travel expenses reimbursed (capped at £20)

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped. 

What can you expect to be doing?

• Disseminating relevant organisation-wide information and updates to the branch volunteers

• Supporting engagement and communication between the branch and wider organisation

• Drafting committee meeting agendas and taking and sharing meeting minutes

• Supporting the efficient running of the branch by ensuring administration processes are carried out effectively

• Supporting the administration and update of the branch annual plan

• Sign-posting queries from members of the public

• Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided

A bit more information about this role and the team

What are the benefits to you and the cats?

You’ll make a real difference to the lives of cats and kittens by helping maintain positive communications, managing administration processes and promoting the work of Cats Protection. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Strong administration skills and attention to detail
• Good communication skills
• Good organisation and prioritisation skills
• Good team-working skills
• Good IT skills to use Cats Protection systems – training and support can be provided
• A willingness to learn how the branch and organisation operates
• Committee volunteers need to be aged 18+

Time expectation

Our support volunteers usually spend 2-5 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

We are seeking Social Media Volunteers to assist our Social Media Marketing Team in creating and distributing engaging content on Hidayah’s social media platforms. Social media is integral to connecting with the Hidayah community, growing our organisational reach and promoting events such as our Queer Book Club, in-house research and educational resources for Ramadan.

We also use our social media platforms to post adverts for volunteers, promote Hidayah’s membership, respond to world news via solidarity statements and signpost LGBTQI+ Muslims to a range of national and international support.

You do not need to be LGBTQI+ or Muslim to be able to carry out this role. However, it is important to have a broad knowledge and understanding of these areas to be able to genuinely engage with the specific audience that follows Hidayah’s social media platforms.

What are the key responsibilities of this role?

Our Social Media Volunteers have a range of responsibilities, including but not limited to:

• Creating and editing content to distribute across Hidayah’s social media platforms e.g. TikTok and Instagram
• Communicating with other volunteers and the Social Media Marketing Trustee on feedback, suggestions and issues
• Carrying out independent research to obtain quality content and sharing relevant information on Hidayah’s platforms
• Actively engage with people following us on social media
• Promoting events and projects as and when appropriate
• Administration; monitoring inboxes, responding to messages and comments, signposting to the relevant emails, archiving out of date posts

What do we expect from a Social Media Volunteer?

Skills:

• Competency in social media channels (Instagram, Twitter, Facebook, LinkedIn). 
• Experience using and generating content for TikTok
• Filming competency desirable but not essential
• Knowledge of Hootsuite desirable but not essential
• Flexibility and adaptability to meet the evolving needs of the community
• Understand the importance of confidentiality and behave with professionalism 

Personality:

• Strong commitment to advocating for the rights and well-being of LGBTQIA+ Muslim individuals
• A willingness to learn
• A self-starter who is proactive and inquisitive
• Good communication skills
• Ability to work well both independently and as part of a team
• Passion for Hidayah’s cause
• Reliable with good organisational skills 
• A creative and inquisitive thinker

All volunteers are expected to join Hidayah’s Membership and Hidayah Discord server, read all Hidayah policies read, understand and agree with the constitution of Hidayah (available on our website).

Please ensure you do not have a conflict of interest with your current role and check this prior to applying for this role.

How much commitment is required?

The hours are flexible around your schedule, but typically we envisage this role taking up to 4 hours a week. Monthly catch ups are organised with the Social Media Marketing Trustee to assess workload and availability.

What benefits do I get from this role?

Volunteering with Hidayah brings a range of a benefits such as:

• Contributing to Hidayah’s cause, making a different to LGBTQI+ Muslims
• Supporting vulnerable communities
• Connecting with like-minded, passionate people
• Experience working in community events
• Development of professional networking skills 
• A warm and approachable Board member to support you throughout your volunteering journey
• A reference for your CV

Ref: V225 | Support Group Volunteer | Maldon

We’re looking for Support Group Volunteers over the age of 18 years old, based at Fullbridge Church, 27 Fullbridge, Maldon, Essex, CM9 4LE.

You’ll be volunteering fortnightly on a Thursday from 10.15am-12.15pm.

As a support group volunteer, you will help with the running of the group.  The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.

The volunteer will be

· A people person, with good listening skills

· A great communicator who enjoys meeting new people

· Good at putting people at ease

· Reliable and organised

· Passionate about supporting people affected by stroke

· IT literate, have good administrative and record keeping skills and be able to follow relevant policies

A DBS check is required for this role.

Interested in this role?

Find out more by downloading the role description for the Support Group Volunteer role.

If you are interested in this role, please complete our application form on our website.

About Us

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke. 

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

Alliance for African Women Initiative (AFAWI) welcomes volunteer interns from around the world. As a grassroots organization we foster a knowledge sharing environment that promotes an experience to learn about international development, Ghanaian culture and our projects that empowers women and children to create a better future for communities. AFAWI is not a placement agency, all the projects are owned and operated by our staff. Our organization was built to serve Ghanaian communities with a focus on women and children.

Volunteer Internship Tasks:​

Implementation of on-going projects

Planning of new projects

Fundraising

Social Media

Marketing

NGO Management Assistance

Administrative Assistance

Data Collection and Evaluation 

Partner Meetings

Internal Trainings 

​ ​

AFAWI has a number of ongoing projects for Volunteer Interns to choose from. These projects are located in rural communities no tour companies have access to.

Our projects have a set schedule and at different times of year some projects may be more of a priority.  Volunteer Interns personal preference will be accommodated as much as possible, though depending on the time and length of your stay,  the implementation activities and the level of results witnessed may vary. There is opportunity to learn about and contribute to multiple projects. 

​

Purpose

An Oxfordshire Youth Hospital Navigator Volunteer will provide support to Oxfordshire Youth staff and young people within our Hospital Navigator scheme. The post holder will passionately believe in the potential of all young people to achieve their goals.

An Oxfordshire Youth, Hospital Navigators Volunteer will be an advocate for young people.

Oxfordshire Youth Hospital Navigators Volunteers do not have fixed hours, but commit to flexible hours to suit their availability and staff needs. Shifts are available 7 days per week.

Join our dynamic team YPSA Team to coordinate the ground-breaking Intervention programme - Hospital Navigator.  With an increase in the number of young people presenting at emergency departments due to serious violence, mental health issues, and substance abuse, we are addressing an urgent need for signposting young people to support services following discharge from A&E.

The Hospital Navigators will establish trust with young people who arrive at the JR hospital due to pre-existing concerns such as substance addiction, mental health issues, personal care, and violence itself. When in the hospital, there is an opportunity for the young person to reflect and be open to intervention. A volunteer in a dedicated Navigator role would request permission to refer the young person to a third-party agency that can provide the necessary specialist support. This moment may assist in redirecting the young person back into the community via a different pathway. The volunteer would connect them with a local support agency/charity that would assist them in reintegrating into the community, building resilience, and providing mentoring to prevent repeat occurrences that could lead to their hospitalisation.

The Navigator Coordinator will supervise Hospital Navigator volunteers. Once the navigator has gained the young person's trust and agreement, they will prepare an assessment and referral form that includes the type of difficulties, services available for referral, and the type of communication the client prefers.

Main volunteering duties

● Work within a busy A&E and the Medical Assessment Unit (MAU) within JR hospital setting

● Liaise with the triage nurse team once people are medically cleared, to screen and offer signposting to appropriate services outside of the hospital

● Liaise with the A&E rapid response team to identify patients readmitted multiple times, and offer information to try to help reduce further re-admission

● Require administrative skills and be able to use IT, including finding out information from the internet on where and how to access services.

● Work within a team of people including doctors, nurses, and physiotherapists. 

● Some important skills include good communication with people, and the ability to listen and build trust in a relatively short time frame.

This role profile is subject to amendment following discussion with the post holder and daily tasks will be determined by the needs of the young people and staff.

What you will gain

You will gain valuable experience and receive high-quality training to ensure you feel confident and motivated to support different aspects of Youth work. You will learn about teamwork, building and maintaining groups and recognising group dynamics.

Available training includes Safeguarding Levels 1 and 2 and GDPR. In addition, it will be possible to have further discussions about available opportunities for a Diploma in Youth Work Practice. Please note that some of this training is mandatory and you will only be able to volunteer if you complete this training.

All volunteers must undergo a DBS check.

Equipment will be provided.

Support for You

● Training and development opportunities in safeguarding level 2, self-harm and trauma-informed training, Mental Capacity Act, GDPR, Motivational interviewing and suicide prevention.

● Networking and social opportunities to meet sector partners and staff members.

● Ongoing day-to-day support and guidance from your team.

● Regular one-to-ones with a member of OY staff appointed to support you during your time with us.

Skills Required

We welcome volunteers over 18 years old and from all backgrounds and levels of the community. No previous experience is required, just an enthusiasm for getting involved.

However, we are looking for volunteers to demonstrate the following key skills and abilities:

● Good administration skills

● good communication and interpersonal skills

● impartiality, fairness and the ability to respect confidentiality

● an ability to ensure decisions are taken and followed up

● good time-keeping

● using your discretion and sensitivity for others

● a commitment to the organisation and the role

Ref: V224 | Support Group Volunteer | Wolseley

We’re looking for Support Group Volunteers over the age of 18 years old, based at Wolseley Business Park, Wolseley Close, Plymouth, Devon, PL2 3BY.

You’ll be volunteering 3 out of 4 Wednesday mornings per month, from 10am until 1pm

As a support group volunteer, you will help with the running of the group.  The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.

The volunteer will be

· A people person, with good listening skills

· A great communicator who enjoys meeting new people

· Good at putting people at ease

· Reliable and organised

· Passionate about supporting people affected by stroke

· IT literate, have good administrative and record keeping skills and be able to follow relevant policies

A DBS check is required for this role.

Interested in this role?

Find out more by downloading the role description for the Support Group Volunteer role.

If you are interested in this role, please complete click apply.

About Us

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke. 

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

We are seeking an enthusiastic volunteer to assist our Client Service Administrator on Reception in hosting our busy reception area and friendly waiting room. In this role, you will use your excellent interpersonal skills to welcome clients and visiting professionals and other volunteers to the Helen Bamber Foundation, making them feel comfortable, attending to any immediate needs they may have, assisting them with their queries and notifying clinicians and other staff of their arrival.

You will be at the heart of an exciting, team of experts working as a representative of the Helen Bamber Foundation and the first point of contact for our diverse range of clients and visitors.  You will be a self-motivating team player, organised, efficient and have a compassionate mind-set. 

Main tasks and activities:

· Greeting clients and ensuring that clients are having their immediate needs met;

· Ensuring the reception is well-presented;

· Answering the phone and responding to a wide range of enquiries;

· Maintaining the shared Outlook calendar and co-ordinating room allocations;

· Booking interpreters;

· Ensuring the smooth running of the day-to-day activities;

· General office administration including: ordering of office supplies, entering data, filing and organising office supplies storage etc;

· Reception cover when needed.

As an office volunteer, you’ll play a vital role supporting our small fundraising team with administrative and office related duties.

In this role, no two days will be the same! You may be inputting data, making telephone calls, packing and sending out letters, counting donations, preparing stock for events or contacting fellow volunteers to fill our events rota.

As a office volunteer, you will be expected to:

• Represent Magpas Air Ambulance in a respectful and friendly manner.
• Understand the work of Magpas Air Ambulance to secure basic knowledge and enthusiasm for our service.
• Wear your Magpas Air Ambulance ID badge while volunteering, ensuring it's visible at all times.
• Have good communication skills and be able to work with other volunteers and staff as part of a team.
• Have an eye for detail and a flexible attitude.
• Have a good understanding of computers (Microsoft Office) or the willingness to learn.
• Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents.
• Recognise, respond to, and report any safeguarding issues or concerns.

What to expect from us:

• Regular support and advice from our staff team.
• Expenses covered in line with our volunteer policy.
• On-the-job training specific to your role.
• Events where you can meet other volunteers and share ideas.
• Impressive skills to add to your CV and a reference if/when you need it.
• The opportunity to meet a network of like-minded people.
• We are an equal opportunity organisation and welcome volunteers with diverse abilities.

As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community representing the work of a lifesaving team.

As a welcome desk volunteer, you will be the welcoming face of Magpas Air Ambulance at our exciting new base in Alconbury Weald.

You will greet visitors at the centre, addressing any needs whilst giving exceptional customer service. You will contact relevant staff members when appropriate and signpost people into our visitor centre experience. In between greeting guests, you may be taking enquiries, processing the sale of merchandise, taking and counting donations or assisting us with other essential administration tasks.

As a welcome desk volunteer, you will be expected to:

• Represent Magpas Air Ambulance in a respectful and friendly manner
• Understand the work of Magpas Air Ambulance to secure basic knowledge and enthusiasm for our service
• Wear your Magpas Air Ambulance ID badge while volunteering, ensuring it's visible at all times
• Greet visitors, delivering exceptional customer service assistance and providing an overall welcoming environment
• Address visitor questions and needs both over the phone and face-to-face
• Have good communication skills and be able to work with other volunteers and staff as part of a team
• Have an eye for detail and a flexible attitude
• Have a good understanding of computers (Microsoft Office) or the willingness to learn
• Process payments
• Support various administrative duties
• Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents
• Recognise, respond to, and report any safeguarding issues or concerns

What you can expect from us:

• Regular support and advice from our staff team
• Expenses covered in line with our volunteer policy
• On-the-job training specific to your role
• Events where you can meet other volunteers and share ideas
• Impressive skills to add to your CV and a reference if/when you need it
• The opportunity to meet a network of like-minded people
• We are an equal opportunity organisation and welcome volunteers with diverse abilities



As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community representing the work of a lifesaving team.