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South East London Mind is recruiting Lived Experience Support Workers to work within two of the five neighbourhood South London and Maudsley (SLaM) Southwark Community Mental Health Teams (CMHTs). Using their own lived experience of mental health challenges, the post holder will provide recovery-focused, person-centred support to individuals accessing community mental health services. Working as part of a multidisciplinary team, they will support clients to improve wellbeing, build resilience, increase independence, and access community resources through a strengths-based, holistic approach.
Purpose of the Role
This role aims to empower individuals to take a more active role in managing their mental health and wellbeing, increase their independence within the community, and access the support and opportunities that are meaningful to them in their recovery journey.
Key Responsibilities
The successful candidate will:
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Wednesday 30th September (11:59pm)
Likely interview date: Wednesday 14th October
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



We are looking for an experienced people manager who has a passion for supporting individuals, families and communities through mental health crises. An exciting role that allows you to help shape the service, you will work to increase reach and drive quality through a strong collaborative approach. A new service in the area, Wigan Crisis Space provides a safe space for those experiencing mental and emotional distress, and suicidal ideation. Forming part of the Greater Manchester VCSE crisis pathway, we are an out-of-hours, non-clinical alternative to A&E for adults to access timely compassionate support from trained recovery workers – the service operates from 3pm to 10pm, 7 days a week.
Salary - £40,300 FTE per annum
Hours – 37 hours per week (full time) including out of hours and weekend management cover, and support on a rota basis.
Contract – Permanent
Location - Wigan Crisis Space, Crompton Street, Wigan, WN1 1YP. Office based and wheelchair accessible.
As the Service Manager, you will have a strong knowledge of the mental health landscape and a strong track record of effective management. You will have responsibility for two Team Leaders as well as overall leadership of the staff team (totalling 8). You will work closely with other service providers, as well as our Operational Manager, to offer first-class support for Wigan residents.
Main responsibilities:
• Provide leadership and management to the staff team to ensure the delivery of a safe, effective and appropriate service to adults living within the Borough of Wigan.
• Ensure that the service is integrated, comprehensive and makes a difference to people using it, with clear focus on improving mental and emotional health and wellbeing as well as social outcomes - meaning that people will be healthier, safer, more resilient, and better able to enjoy life’s opportunities.
• Facilitate opportunities for staff, volunteers and people who use the service to contribute to the ongoing development of the Crisis Space by sharing learning, listening and sharing and responding to feedback.
• Create and implement a continuous development plan for the service to ensure it delivers quality support for Wigan residents.
• The Crisis Space is an out of hours service that operates from 3pm – 10pm, 7 days per week. This post will require a minimum of two shifts per month during the week from 2pm to 10pm (on site) and two shifts per month during the weekend from 2pm to 10pm (on site).
Benefits:
• Annual paid leave entitlement of 30 working days plus bank holidays.
• Up to 6% matched-pension contributions.
• Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
• Enhanced paid sick leave and paid family leave provisions.
• Eye care and winter flu jabs vouchers.
• Investment in your professional development with ongoing quality training and career development opportunities
Closing Date: 9th October 2026 at 23:59
Interviews are scheduled to take place on 22nd October in person.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
About the role:
For someone who has spent years moving between the streets, temporary accommodation and services that have not worked for them, having a home of their own can be life changing. But getting the keys is only the beginning. As our Specialist Housing First Worker in Redbridge, you’ll provide the intensive, persistent and highly personalised support people need to make that home feel safe, sustainable and genuinely theirs.
Housing First does things differently. You’ll work alongside people who have experienced repeated homelessness and multiple disadvantage, including people who may be mistrustful of services or have found traditional approaches difficult to engage with. Rather than expecting people to change before they can access housing, you’ll start from the belief that everyone has a right to a home. You’ll build relationships over time, work creatively around barriers and use active engagement and harm reduction approaches to support people towards the goals that matter to them.
Your work will stretch across housing, health, benefits, safeguarding and wider support. You’ll help people prepare for and settle into their accommodation, navigate rent and benefits, manage risks and build greater independence within their community. Just as importantly, you’ll bring together the professionals around each person, advocate firmly when systems get in the way and keep looking for another route when the obvious one has failed. This is a role that calls for sound judgement, patience and real tenacity: knowing when to challenge, when to adapt and how to remain alongside someone through setbacks as well as progress.
You’ll be joining a team committed to delivering Housing First with integrity and giving practitioners the flexibility to respond to people as individuals. You’ll have opportunities to deepen your specialist knowledge, strengthen your partnership working and advocacy skills, and develop your practice through supervision, reflective learning and training.
About you:
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important Info:
Closing Date: Tuesday 29th September at midnight
Interview date: Thursday 8th October online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Bank Workers Charity
At Bank Workers Charity, we help people in the banking community live happier, healthier and more fulfilling lives. Guided by our values of Integrity, Caring, Respect, Achievement and Fairness, we're committed to creating a positive and inclusive workplace where people can thrive.
About the Role
We're looking for an organised and proactive People Administrator to join our People & Culture team. This is an excellent opportunity for someone with HR administration experience who wants to develop their career in a supportive, values-led organisation.
You'll provide high-quality HR support across the employee lifecycle, including recruitment, onboarding, payroll administration, learning and development, employee benefits, HR systems and employee engagement initiatives.
Key Responsibilities
About You
You'll have:
Desirable: CIPD Level 3 (or working towards), charity sector experience, learning & development or employee relations administration experience.
Why Join Us?
This is a fantastic opportunity to gain exposure to the full employee lifecycle, work closely with experienced HR professionals, and make a real difference within a charity that supports people in the banking community.
Our Benefits:
If you're interested in joining us, please send your CV and a cover letter detailing how your experience aligns with the requirements of the role by 22 September 2026. Interviews are expected to take place during the week commencing 28 September 2026.
The client requests no contact from agencies or media sales.
We are recruiting a fixed term Finance Administrator (maternity leave cover) to join our wonderful team. This role will be responsible for coordinating the Foundation’s financial administrative processes and supporting the Head of Operations with day-to-day financial tasks.
Suitable candidates will:
The Daniel Spargo-Mabbs Foundation is a drug and alcohol education charity, founded by Fiona and Tim Spargo-Mabbs in 2014 in response to the death of their 16-year-old son Dan having taken ecstasy. The charity aims to support young people to make safe choices and reduce harm, through increasing their understanding of the effects and risks of drugs and alcohol and improving their life skills & resilience. We work with young people, parents, teachers and professionals, in schools, colleges and communities across the UK.
Key responsibilities
The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation (LWF) continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 490,000 people and winning over £4bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK (CUK), our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
Main Responsibilities
As the Data and Membership Officer for the Living Wage Foundation (LWF), you will play a pivotal role in supporting the smooth running of our internal processes and supporting our network of nearly 17,000 accredited Living Wage employers. Your responsibilities will span data management, customer service, finance administration, and team support. You will contribute to effective data management by supporting system updates, maintaining high-quality records on platforms such as Salesforce and ActOn, and generating reports for use by senior management.
Additionally, you will coordinate the administration and reconciliation of credit card payments and act as a liaison between the CUK Finance and LWF teams. In the area of customer service, you will manage our Employer support email inbox, respond to queries, and escalate complex issues as needed. You will also be responsible for updating internal systems, supporting merchandise and branding requests, and representing the Foundation in both written and verbal correspondence. Team support duties will include arranging logistics for team events, providing occasional administrative assistance to senior leadership, and ensuring internal handbooks and guidance remain current. Throughout all areas of your work, you will collaborate closely with colleagues across the LWF Team to ensure we meet the needs and expectations of our employer network and other key stakeholders.
Working as the Data and Membership Officer for the Living Wage Foundation, reporting to Senior Data and Insight Manager (LWF Operations and Insight team) your main responsibilities will include:
Project Management
Support LWF team with good data management, reviewing employer pipeline numbers, reporting to Senior Management Team (SMT) when there are issues or delays.
Clean employer data, escalating complex issues to relevant colleagues.
Support the Senior Data and Insight Manager to maintain high-quality data across our systems, including Salesforce (CRM) and ActOn (marketing email platform).
Support the Operations and Insight Team with testing and implementation of new systems and processes.
Learning and expertise
Keep internal handbooks and guidance up to date with ways of working practices, systems and policies, working with the LWF team to consider and implement improvements to make LWF an efficient and positive place of work.
Create and share basic reports from Salesforce for use by the team and SMT.
Communications
Represent the Living Wage Foundation coherently in writing and verbally.
Work collaboratively with the team and across Citizens UK to ensure that we are meeting the customer service expectations of our employer network and stakeholders.
Develop and manage external relationships
Manage our Accreditation Inbox, including responding to simple accreditation or form questions, and escalating more complex questions where necessary in a timely and helpful manner.
Update Moneypenny (LWF switchboard) on team changes, holidays etc. Receive and respond to general enquiries received through the switchboard.
Support on Employer Merchandise and branding requests where required, ensuring timely delivery and clear correspondence.
Develop and manage internal relationships
With Operations & Data Officer, support the LWF team to book items in and out of LWF merchandise library.
Arrange logistics for LWF all staff Away Day.
Provide Senior Leadership Team (SLT) with occasional administrative support including booking travel, rooms, and making purchases when necessary.
Income and resources
Coordinate the administration and reconciliation of credit card payments.
Liaise between CUK Finance team and LWF team, ensuring each team is updated on processes and working cross-team to ensure good communication.
Administration of LWF Away Day budget.
Contribute towards Citizens UK’s strategic objectives
Responsibility for delivering agreed areas of the Foundation’s work plan.
Work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.
Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.
Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.
Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
Professional certification in project management, administration, finance (D)
Experience
Previous experience supporting data management and reporting, ideally using CRM systems such as Salesforce (E)
Prior experience in customer service or stakeholder engagement (E)
Experience working in a team-based office environment (E)
Experience in finance administration, including credit card administration and budget management (E)
Experience with cross-team liaison or project coordination (D)
Key skills and knowledge
Strong organisational skills with the ability to manage multiple tasks and meet deadlines (E)
Excellent written and verbal communication skills, with the ability to respond professionally to internal and external queries (E)
Proficiency in Microsoft Office and familiarity with CRM and data management systems (E)
Attention to detail and accuracy in handling financial and data-related tasks (E)
Ability to produce and analyse basic reports (E)
Understanding of confidentiality and data protection principles (E)
Personal qualities & values
A proactive self-starter, able to work independently and take initiative (E)
Collaborative and able to work effectively as part of a diverse team (E)
Flexible and adaptable, willing to support a range of operational needs (E)
Committed to the mission and values of the Living Wage Foundation and Citizens UK (E)
Willingness to learn new systems and processes, and to support continuous improvement (E)
Positive, professional attitude and commitment to high-quality service (E)
Interview date: 21-22 October 2026
We’re the movement at the heart of fairer, better work. Fair pay, secure hours & enough to live on in retirement.



The Youth Worker (Mentoring) will support Inspiring Inclusion’s Our Schools, Our Change programme by providing trauma‑informed, one‑to‑one support to Black and racially minoritised young people with adverse childhood experiences. Working closely with Camden schools and community partners, they will build trusting relationships that help young people feel seen, heard, and empowered while wider systems change progresses. They will use holistic, strengths‑based, participatory approaches, contribute to a test‑and‑learn model, and bring strong reflective and organisational skills. Personal experience of racial profiling in state education is essential, enabling deep empathy and authenticity. The postholder will be a collaborative practitioner committed to equity, inclusion, and ensuring young people have real influence over decisions shaping their education and futures.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fleet Administrator
Part-time - 21 hours per week
£26,000 (pro-rated to £15,600) + excellent benefits
Leatherhead, Surrey
About the role:
The Fleet Administrator will form a vital part of the Finance and Operations Team supporting the Operations Manager in the management of the Rainbow Trust fleet. Rainbow Trust operates a fleet of approximately seventy vehicles situated across our nine regional teams. It is vitally important that our Family Support Workers have a reliable vehicle for attending family visits and transporting families to hospital. In addition, the Fleet Administrator will be required to assist the Operations Manager with ad-hoc tasks/projects according to the workload.
Full training will be provided and previous experience of managing a fleet is not required, although is desirable. A good level of maths, excellent communication, planning and Microsoft Excel skills are required to be successful in this role.
This is an excellent opportunity to maintain a breadth of fleet administrator experience with increased responsibility.
What we’re looking for:
What we offer:
We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:
If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.
More information about us and our recruitment process can be found in our Candidate Pack on our website.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.
Please disclose in your covering letter if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Across the UK, millions of children and young people are facing complex social and emotional challenges. AllChild works within local communities and wider support systems to identify and support children and young people most at risk of poor social, emotional and academic outcomes. Through our two‑year Impact Programme, we help build a joined‑up network of support around each child and family, working in partnership with schools, local services and community organisations.
We are seeking an experienced and highly organised Programme Officer to provide effective administrative support to the national programme delivery team. The postholder will manage multiple priorities in a fast-paced environment, communicating confidently with colleagues, schools, partner organisations and external providers.
The role includes the handling of sensitive and confidential information. Full safeguarding and systems training will be provided where required.
We recognise that candidates may use AI tools to support research and check grammar. However, we ask that all supporting statements and application responses reflect your own thoughts and experiences. Over-reliance on AI may limit our ability to assess your individual skills, critical thinking, and personal approach, which are important parts of our selection process.
Further information about the role can be found in the attached Recruitment Pack.
Closing date: 9 October 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Purpose of Role
CFAB is a national charity and the UK-branch of the International Social Service network. Our social work team helps to resolve cases involving child protection, children in care, and vulnerable adults when the case crosses international borders. CFAB social workers offer advice and guidance to individuals and local authorities and help to link social work services between the UK and another country. CFAB social workers engage in direct work with beneficiaries through kinship assessments and risk assessments.
The main purpose of the role is: to manage a caseload of complex cases originating in the UK or overseas which involve child protection issues; to support, advise and quality assure the work of social workers in other countries; to deliver training to professionals on issues related to international social work, and: when needed, to complete kinship assessments of family members who have come forward to care for a child in care.
Note: Whilst there are some opportunities to complete direct work with service users, such opportunities are limited as the focus of the role involves supporting social workers abroad and delivering training to UK Local Authorities.
Main duties, tasks and key results
1. To hold a caseload of allocated cases originating in the UK or overseas
2. To participate in running the Advice Line service and responding to enquiries made to CFAB
3.To provide training to local authority professionals
4. To undertake social work assessments
5. To support the development of the Social Work Team and wider CFAB team through:
6. To be adaptable and willing to take on new roles and responsibilities as the services of CFAB develop in response to the changing needs
7. To maintain up to date knowledge of legislation and policies affecting the work of CFAB to ensure a high quality consultancy service to service users.
8. To present, represent and promote the organisation to a range of audiences and settings, including promotional events.
CFAB exists to ensure that every child in the UK has the right to care, protection and family life, no matter where they come from.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At One YMCA, we work alongside young people to help them develop confidence, skills, resilience, and positive futures. We are looking for an inspiring, experienced and motivated Youth Work Manager to lead and develop our local youth work provision, ensuring that high-quality, impactful services reach young people across our communities.
This is an exciting opportunity to play a key role in delivering our Youth Work Strategy, managing a dedicated team, driving quality and developing services that make a real difference in the lives of young people.
About the role:
Reporting to the Head of Youth Work, you will take operational responsibility for the delivery, development, monitoring, and quality assurance of our youth work services. You will lead and support Youth Work Coordinators and wider youth work staff, ensuring services are safe, effective, youth-centred, and aligned with One YMCA's strategic priorities.
Key responsibilities include:
We're looking for someone who combines strong operational leadership, experience in managing contractual compliance, with a genuine commitment to young people.
You will bring:
Location: Home-based role but with regular travel to YMCA youth work delivery sites across Hertfordshire and Bedfordshire, as well as to support the broader youth work within One YMCA.
Driving licence and access to a car is essential for this role.
If you are an experienced youth work leader ready for your next challenge, we would love to hear from you!
Important: Please include a supporting statement with your application/CV.
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made
Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying
Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
Working hours: 37.5 hours per week, generally Monday to Friday but with flexibility of working pattern to support both the ideal candidate and business need. Some evening work expected, and occasional weekend, overnight stays or residential work.
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Thomson Reuters Foundation is the corporate foundation of Thomson Reuters and an independent charitable organisation dedicated to advancing free, fair and informed societies worldwide. Through the combined power of journalism, legal expertise and data intelligence, the Foundation works to strengthen independent media, improve access to justice, and promote responsible business practices to address some of the world's most pressing challenges.
We are seeking an experienced and proactive Executive Support Team Lead to lead the evolution of our newly centralised Business Support function. This is a unique opportunity to play a key role in shaping a centre of excellence that provides high-quality administrative, financial and operational support across the Foundation.
Leading a small but impactful team, you will drive service excellence, strengthen governance and controls, and deliver efficient, customer-focused support to colleagues across the organisation. You will oversee complex invoicing and billing processes, manage key systems and vendor relationships, and identify opportunities to streamline and improve the way we work.
As we transition from a decentralised administrative model to a more strategic and centralised approach, you will have the opportunity to design and embed best practices, build organisational capability, and help create a scalable support function that enables our teams to maximise their impact around the world. This role is ideal for someone who enjoys combining operational leadership with hands-on problem solving and is excited by the opportunity to build and shape a function for the future.
About the Role
As a Executive Support Team Lead at the Thomson Reuters Foundation, you will:
Lead, coach and develop the Business Support Coordinator and Invoicing & Billing Analyst, overseeing workload planning, performance management, recruitment, onboarding and ensuring effective service coverage across the organisation.
Act as a senior subject matter expert for the Foundation's core business systems (including SAP, Ariba and Convera), overseeing training, licensing, user support and escalation management while maintaining appropriate team resilience and back-up coverage.
Oversee invoicing, billing, payment processing, sales order administration, vendor onboarding and procurement compliance, ensuring accuracy, strong financial controls and adherence to organisational policies.
Manage organisational subscriptions, approved travel provider relationships, purchasing support and the resolution of financial administration queries, including expense investigations and budget coding issues.
Lead the continuous improvement of business support processes, systems and documentation, driving greater efficiency, consistency, automation and service excellence across the Foundation.
Develop and deliver guidance, training and performance reporting for business support services, identifying opportunities for further centralisation and supporting wider Operations objectives.
Oversee delivery of core administrative services, including executive diary management, travel and event coordination, onboarding and offboarding administration, facilities support, shared inbox management, organisational records and contingent worker administration.
Provide hands-on support for complex travel arrangements, staff induction activities, organisational website updates and logistics for Foundation-wide events, ensuring a seamless experience for colleagues and stakeholders.
About You
To be a Executive Support Team Lead at the Thomson Reuters Foundation, you will likely have:
Proven experience in business operations, office management, business support or financial administration, including responsibility for leading and developing teams.
Strong understanding of invoicing, procurement and financial administration processes, with a track record of ensuring accuracy, compliance and effective controls.
Experience using ERP and financial management systems, such as SAP, alongside invoicing and payment platforms (e.g. Convera); familiarity with system administration and user support is advantageous.
Previous experience within a charity, NGO or purpose-led organisation would be beneficial.
Demonstrated people leadership skills, with the ability to coach, motivate and develop high-performing teams while fostering a collaborative and customer-focused culture.
Excellent organisational and prioritisation skills, with the ability to manage multiple activities, balance competing demands and deliver results in a fast-paced environment.
Strong analytical and problem-solving skills, coupled with sound judgement and a continuous improvement mindset focused on enhancing processes, efficiency and service delivery.
Confident communicator and relationship builder, capable of working effectively with senior stakeholders, programme teams and external suppliers, while handling sensitive and confidential information with discretion and professionalism.
What’s in it For You?
Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impact? With hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair, and informed.
Unique Approach: Our expertise in media and the law is world class. We combine the power of both to address the critical issues faced by humanity.
Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now.
Industry Competitive Benefits: We offer competitive salary packages and market-leading benefits.
Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities.
About Thomson Reuters Foundation
TheThomson Reuters Foundationisthe corporatefoundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and USA, we leverage our media, legal and data driven expertise to strengthen independent journalism, enable access to the law and promote responsible business. Through news, media development, free legal assistance and data intelligence, we aim to build free, fair and informed societies.
Role Context
Recovery in Community is a successful partnership between Manchester Mind and Gaddum. We support people to manage and live with their mental health in their community. Staff are employed by both organisations but work together collaboratively and as a team.
As the Recovery in Community Worker (Referral and Assessment) you will be supporting people in who have been referred into Greater Manchester Mental Health (GMMH) services but may not meet the threshold for secondary or specialist mental health services. The aim of this work is to ensure that people referred receive the right support at the right time.
You will work closely with the Referral and Assessment team at Greater Manchester Mental Health Trust (GMMH) to take referrals and ensure people get access to the mental health and social support they need.
Role Purpose
You will be building trusting and kind relationships with the understanding that they enable people to be listened to and heard and that this makes a difference. You will be part of a team providing effective person-centred support to people who come through the referral and assessment hub – many of whom often have tried many times to get the help they need. We want to enable people to feel connected within their communities – to services, friends and family.
You will also be building relationships with NHS and statutory services. The structure of the service is brief intervention (working with people for a short period of time) with a focus on supporting people to connect to community services and resources effectively.
You will be well supported in this role. The service takes a team-based approach, and you will be joining a team of five and you will be supported directly by a Team Coordinator as well as being part of the wider Recovery in Community Service.
We share skills, experience and learning across the teams so that everyone benefits and we can make a meaningful difference.
Main Duties and Responsibilities
· Take referrals from the GMMH (Greater Manchester Mental Health) Referral and Assessment Hub and build trusting relationships with people so that they receive the support they need to recover and stay well.
· Build relationships with other key professionals to ensure individuals achieve their goals (e.g. GPs, social care, community services etc).
· Support the development of a supportive and productive referral route into and out of the service, managing exit from the service safely.
· Support the development of this new service, responding professionally to changes as we improve and evolve our working practice collaboratively.
· Provide a trauma-informed service to people: listening, offering safety, choice and empowerment to the people you support so they can effectively engage with services and make sustainable links in with their communities.
· Identify and deliver appropriate interventions.
· Identify when people need referrals to secondary services or specialist mental health services and make appropriate referrals.
· Independently travel to visit people in a range of settings across in Manchester and across Greater Manchester, adhering to lone working and risk management procedures.
· To integrate effectively with colleagues at Manchester Mind, taking a “one team approach” to deliver a seamless service, understanding the different roles in the Recovery in Community team and recognising each other's strengths.
· Maintain accurate and up-to-date case notes and records using agreed case management systems, following standard operating procedures.
· Support people to engage in our service through coproduction, engagement events and feedback forms.
· Contribute to service reporting, monitoring and evaluation as required.
· Identify additional needs that people have and highlight them to Manchester Mind with a view to sharing them with Greater Manchester Mental Health Trust and commissioners.
All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Please provide an up to date CV and a cover letter of no more than two sides. Your cover letter should address the bullet points in the Person Specification. A short paragraph in response to each bullet setting out your experience and background would be perfect!
The client requests no contact from agencies or media sales.