Administration and information officer jobs

You will be one of the key points of contact for World Physiotherapy membership. The position is instrumental in assisting the smooth running of World Physiotherapy membership services and supporting the work of the membership manager, the regional executive committees, member organisations, and other staff across the full range of functions.

You will use your experience, initiative, confidence, project and organisational skills to provide business support across the organisation and its activities. These include the membership function requirements of the organisation, project support, operational logistics, member services and education activities. This will require liaising with staff, member organisations, board/committee members, and external stakeholders.

You will love working for a growing, values-driven organisation where you can use your skills to support the organisation’s business as usual activities as well as strategic projects working at all levels in the organisation and with key stakeholders.

You thrive in a dynamic, international team where you can implement systems and processes for effective and efficient operations, as well as bring your ideas to specific projects.

Duties and key responsibilities

Operational support

1. Liaising with member organisations, regions, specialty groups and networks as required by the membership manager and other staff.
2. Technical and logistical support across all operations for any meetings and webinars.
3. Work with relevant staff to ensure that activities are set up on Teamwork® (project management software) and support their ongoing management.
4. Ensure the CRM (Salesforce) is updated with relevant organisational and individual contacts and interactions.
5. Management of membership queries

Administrative support to the membership manager, regional executive committees and specialty groups, and those representing World Physiotherapy on defined activities or events

1. Scheduling of all regional executive committee meetings and supporting other meetings and webinars both via teleconference and face-to-face.
2. Drafting forms and surveys using Microsoft Forms and SurveyMonkey
3. Other project areas: work with the membership manager to carry out activity analysis
4. Provide day-to-day administrative support for World Physiotherapy’s membership activities and services.
5. Assess ways to improve project management and outcomes.
6. Provide general project support and carry out any other tasks requested by the manager.

Person specification

The membership support officer must have experience in project support and organisational administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.

It is expected that the individual will ideally have a good first degree, or relevant experience gained across a range of comparable settings, preferably with additional experience or qualifications in project management and/or business administration. Experience of working with senior staff and committees is essential.

The individual must have a legal right to work in the UK.

Attributes

Essential:

• advanced computer literacy skills and competency with Word, Excel, Outlook, PowerPoint, SharePoint, Surveymonkey, Salesforce, Teams, and Zoom.
• strong communication skills (in a cross cultural/professional environment)
• the ability to multi-task, prioritise and manage own workloads
• cultural awareness and sensitivity
• tact and discretion for dealing with confidential information

It is expected that the person appointed will have:

• a minimum of two years in a relevant work environment
• demonstrable ability to organise and prioritise own workload effectively
• experience of meeting planning including webinars
• experience gained working with teams and individuals across time zones internationally
• delivered a variety of business support and office services
• an efficient and well organised working style

Desirable:

• understanding of the physiotherapy profession
• ability to speak an additional language such as French, Spanish, Portuguese or Arabic

Candidates with relevant experience who meet the above attributes will be invited for an initial interview, which may be followed by a technical interview and skills test.

Green Alliance is an environmental thinktank, charity and advocate committed to achieving a greener, fairer future for the UK. We believe that ambitious political leadership is essential for meaningful environmental change at the speed and scale necessary.

We are looking for an enthusiastic individual to join our operations team, someone with a strong financial background with excellent attention to detail, a flexible attitude, an ability to work effectively under their own initiative and as part of a small team, together with excellent organisation and administrative skills.

Effective financial control is central to our strategy and operating model. The finance officer plays an essential role in maintaining control over our finances and operations. You will process and monitor financial transactions, liaise with our payroll bureau regarding staff payroll and pensions and support the Head of finance. You will be experienced in using Dynamics 365 Business Central as an accounting system.

This is a part-time role for two days a week (0.4FTE), with flexibility about when the hours are worked. It's a hybrid role, working from home and from our office. You will report to our Head of finance. You will also work with all staff on financial matters including personal and credit card expenses, central and project income and expenditure, and processing of payroll by liaising with our external bureau.

We're looking for an enthusiastic and highly organised HR & Executive Support Assistant to support a high quality people function at IHP. This part-time role combines HR administration with wider organisational and executive support, offering a varied and rewarding opportunity within a small charity that is making a significant impact around the world.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

About the role

The HR team is responsible for a broad range of functions supporting our 24-strong staff team and trustees. The HR & Executive Support Assistant will play a key role in delivering effective HR administration while also providing wider administrative support to help ensure the smooth running of the organisation.

Working closely with the Director of Finance & Resources, our outsourced HR Consultant and the Finance & Administration Officer, the postholder will support the employee lifecycle, maintain HR systems and records, coordinate training and wellbeing activities, and help ensure HR processes are delivered accurately and efficiently.

Alongside the core HR responsibilities, the role will provide support across a range of central organisational activities, including supporting with office administration, governance, trustee administration, staff meetings and events, maintaining internal systems and records, and assisting with cross-organisational projects led by the Senior Leadership Team.

This is an excellent opportunity for someone who enjoys variety, has strong organisational skills and wants to develop their HR career while gaining experience across the wider functions of a small, collaborative charity.

We're looking for someone who can:

• Support all areas of HR administration and people processes under the direction of the outsourced HR Consultant and Director of Finance & Resources.
• Ensure HR records, systems and processes are maintained accurately, efficiently and confidentially.
• Coordinate staff training, maintain accurate training records and support employee wellbeing initiatives.
• Contribute to a positive staff experience by supporting managers and colleagues throughout the employee lifecycle.
• Provide high-quality administrative support across the organisation, including governance activities, trustee administration, office management and organisational projects.
• Work collaboratively with colleagues to help ensure the smooth and effective running of IHP's central support function.

Essential skills and experience

• Experience working in an HR administration role, or in an administrative role with significant HR responsibilities.
• Experience supporting recruitment, onboarding or other employee lifecycle activities.
• Experience maintaining accurate records, databases and administrative systems.
• Excellent administration and organisational skills with a high level of accuracy and attention to detail.
• Experience handling confidential information with professionalism and discretion.

 Personal attributes:

• Empathetic, approachable, and discreet
• Strong communicator with the ability to build positive working relationships across the organisation
• Solutions-focused with a hands on, flexible approach
• A commitment to staff wellbeing, development and good HR practice
• Excellent judgement 
• Committed to IHP's Christian Ethos and values

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

Why Join Us?

• Be part of a meaningful mission with a strong values driven organisation
• 25 days annual leave plus bank holidays (pro-rate for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station 

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

Working within Baobab's welcoming and dynamic admin team in our Therapeutic Community, the Engagement and Administrative Assistant is a dual role. In your Admin assistant role you will provide comprehensive administrative support to operational, research and advocacy teams. In your Engagement Assistant role, you will lead on developing a successful programme of youth activities at the Baobab Centre (as Baobab Youth Activities Coordinator) and will focus on prioritising young people’s engagement in advocacy and research.

At Sovereign Network Group (SNG), we're passionate about creating supportive and thriving communities.

We're looking for a Former Customer Accounts Officer to join our Customer Accounts team based from our Greenham office, working hybrid 2 days per week in the office and from home. You may also be required to attend other offices.

This is an excellent opportunity for someone with experience in income recovery, customer accounts, debt management, housing, or financial administration who enjoys delivering outstanding customer service and working in a values-led organisation.

The role

As a Former Customer Accounts Officer, you'll be responsible for the proactive management of former customer accounts, delivering a customer-focused service that recovers debt, returns credits, and identifies opportunities for support where customers may need additional assistance.

Working closely with colleagues across Customer Accounts and local housing teams, you'll help ensure customers are treated fairly while supporting the effective management of former tenant debt.

What you'll be doing

• Managing former customer accounts and outstanding balances.
• Agreeing affordable repayment plans with customers.
• Recovering debts in a professional and timely way.
• Maintaining accurate customer records and account information.
• Working with housing colleagues to identify and manage accounts when tenancies end.
• Tracing former customers where required.
• Supporting debt write-off processes in line with policy.
• Liaising with external debt collection agencies and managing account queries and disputes.
• Ensuring invoices and recovery documents are accurate and issued on time.

What we're looking for

• Experience in customer accounts, debt recovery, income collection, housing, or a similar customer-focused role.
• Strong customer service and communication skills.
• Confidence in negotiating repayment arrangements.
• Knowledge of welfare benefits and housing-related support.
• Good attention to detail and accurate record-keeping skills.
• Strong organisational skills with the ability to manage a varied workload.

Are you an organised person with an eye for detail and a talent for keeping things running smoothly?

Bristol Cathedral is looking to recruit a part-time Administration Assistant to provide vital support to our Operations team. This varied and rewarding role will help ensure the Cathedral can fulfil its mission as a place of worship, welcome and community engagement in the heart of Bristol.

Working closely with the People Coordinator, Finance Assistant and Finance Director, you will provide administrative support across a range of areas including HR, finance, databases, compliance and general office administration. You will also play an important role as a first point of contact for staff, volunteers and visitors.

We are not looking for a specialist in one particular field. Instead, we’re seeking someone who is highly organised, comfortable using IT systems, able to manage multiple priorities, and keen to learn new skills. If you enjoy variety, take pride in accuracy, and like helping others, we’d love to hear from you.

Harris Hill is delighted to be partnering with a leading UK charity that works to increase the flow of philanthropic funding to charities, not-for-profits and social enterprises around the world. We are seeking an experienced Executive Assistant & Board Administrator to join its growing and entrepreneurial team.

This is a varied opportunity for an experienced Executive Assistant who enjoys working in a fast-paced environment with senior stakeholders and has strong Board governance experience. Reporting to the Deputy CEO, you will provide comprehensive support to the CEO and Deputy CEO, while also playing a key role in the effective administration of the organisation’s Board and Committees. You will manage senior diaries, meetings and travel, prepare papers and presentations, handle confidential information and act as a key point of contact for internal and external stakeholders.

You will also coordinate the full Board and Committee meeting cycle, including scheduling, meeting logistics and Board packs, attending meetings, producing accurate minutes and tracking actions through to completion. Alongside this, you will support Foundation Boards, shared inboxes, governance and compliance activity, and a range of executive projects.

We are looking for someone with significant experience in an Executive Assistant or similar role, ideally supporting C-suite executives. You will have proven experience preparing Board meeting minutes, excellent organisational and communication skills, meticulous attention to detail and the ability to manage competing priorities effectively. Discretion, sound judgement and the ability to work independently are essential.

This is an excellent opportunity to join a purpose-driven organisation with a strong reputation in the philanthropy sector and play a central role supporting its executive and governance functions.

To apply, please submit your up-to-date CV by 26 August 2026 at 23:59. Shortlisted candidates will be asked to submit a tailored cover letter after reviewing the full job description.

Please note that only applicants with an unrestricted right to work in the UK will be considered for this position.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

We are looking for a highly organised executive support professional who can manage complex administration, coordinate senior stakeholders, handle confidential information and ensure the smooth running of the CEO Office.

The CEO Office sits at the heart of Marie Curie, supporting the Chief Executive Officer, Chief Operating Officer and Chairman. Working closely with senior leaders, trustees and key stakeholders, the team plays a vital role in ensuring the smooth running of the organisation's leadership activity and helping the Executive team focus on delivering Marie Curie’s strategic priorities.

As CEO Office Coordinator (Project Coordinator), you'll be a trusted partner within the CEO Office, helping to keep our Executive team organised, connected and operating effectively. From managing complex schedules and coordinating high-profile meetings to supporting leadership programmes and handling sensitive information with discretion, your work will have a direct impact on the efficiency and effectiveness of the organisation's most senior leaders.

Your Impact:

• Provide high-quality administrative and executive support to the Head of CEO Office, CEO, COO and Chairman.
• Manage complex diaries, meeting schedules and executive priorities, proactively resolving conflicts and coordinating commitments.
• Organise meetings, events, travel and accommodation arrangements for senior leaders and leadership teams.
• Prepare and coordinate correspondence, reports, presentations, agendas, minutes and other business documents.
• Build strong relationships with internal and external stakeholders, acting as a professional and confidential point of contact.
• Support Executive Leadership Team and Board activities, including logistics and meeting coordination.
• Maintain effective filing and information management systems, ensuring records are accurate, organised and accessible.
• Work collaboratively with colleagues across the organisation to support leadership initiatives, engagement activities and cross-functional meetings.

Key Requirements:

• Previous experience in an administrative, Executive Assistant, Personal Assistant or similar coordination role within a busy, complex and highly regulated environment.
• Proven experience managing diaries, meetings and priorities for senior stakeholders.
• Strong organisational skills with the ability to manage multiple tasks, competing deadlines and changing priorities.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with stakeholders at all levels, including senior leadership.
• Demonstrated ability to handle confidential and sensitive information with discretion and sound judgement.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• A collaborative, customer-focused approach and a commitment to providing outstanding support.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Teams.

Please see the full job description (attached).

Application & Interview Process

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: 23 August 2026. We encourage early applications as we may close the job advert sooner after receiving a sufficient number of applications.

Salary: £29,000 (+ £3,500 London Weighting Allowance if applicable)

Contract: Permanent, full-time (35h per week)

Location:Hybrid. You will work from home and from our Embassy Gardens office in London (3 days a week)

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care
• 15% discount in-store at our Marie Curie Shops (Terms & Conditions apply)

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process.

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

Croydon Almshouses | Croydon (hybrid – up to 60% WFH)
Permanent |£29,100 per annum, pro rated | 20-25 hours per week, spread across the week

About us

There aren’t many organisations that can say they’ve been serving their community for over 550 years. Croydon Almshouses (CA) can and we’re proud to be the oldest charity in Croydon, rooted in a long-standing commitment to local people and place.

Since 1447, we’ve provided almshouse accommodation to older people with a connection to Croydon who are negatively affected by poverty. For the past 40 years, we’ve also awarded grants to voluntary, community and faith sector organisations, and individuals across the Borough.

Now, our focus is firmly on what comes next. Our vision is to create thriving communities where everybody can live with dignity and independence, using our resources and agility to reduce the impact of poverty on people in Croydon.

To help us deliver this, we’re recruiting a proactive and organised Administrator, who is a values-led team player, who demonstrates exceptional attention to detail and strong communication skills to support CA’s staff team to deliver on its ambitious objectives.

Essential criteria:

· Proven experience in a general administrative or office support role

· Experience managing multiple tasks, prioritising workloads and meeting competing deadlines

· Experience maintaining accurate records and handling confidential or sensitive information appropriately

· Experience communicating verbally and in writing effectively with a range of internal and external stakeholders

Interested?

If you are an experienced Administrator wanting to provide high level support at an ambitious local organisation, we’d love to hear from you.

Apply now to become Croydon Almshouses’ next Administrator and help create thriving communities where people can live with dignity and independence.

Alongside this Administrator role, we are also recruiting for two other part-time roles: a Finance Assistant and an EA to the CEO. If you are interested in being considered for more than one role, please clearly state in your application which role(s) and hours you are applying for. Applicants shortlisted for more than one role will be interviewed for those roles on the same day.

Closing date: Tuesday 1st September, 9am

Interview date: Tuesday 8th September, in person

Job Title: Administrator & Bookkeeper

Location: Home-based with travel and occasional overnight stays

Hours: 35 Hours per week (Typically Mon-Fri, 9am-5pm)

About Us:
Established in 1985, the Association of Dogs and Cats Homes (ADCH) is the leading representative charity for dog and cat rescue and rehoming organisations across the UK, Ireland, Isle of Man, and the Channel Islands. ADCH promotes the safeguarding of welfare standards for dogs and cats needing new homes and supports those working and volunteering in the sector

At the heart of ADCH is a strong collaborative ethos. With over 160 member organisations, all of which are registered charities, we unite organisations of all sizes – large and small; embracing over 50,000 staff and volunteers, all dedicated to working together for Dogs and Cats. A key part of this ethos is the peer network ADCH nurtures, where members connect, exchange ideas, share knowledge and resources, and offer mutual support. Through this network, organisations are able to address common challenges, collaborate on solutions, and strengthen their collective impact on animal welfare.

Who We Are Looking For:

We are looking for an organised and proactive Administrator & Bookkeeper to join our small, collaborative team. This is a varied role at the heart of the organisation, providing pragmatic administrative support across membership services, communications, finance, governance and events.

You'll be confident managing multiple priorities, maintaining accurate records and using a range of digital systems. From supporting our members and maintaining our CRM to producing communications, updating website content and assisting with day-to-day bookkeeping, you'll play an important role in helping ADCH deliver an efficient and professional service.

As part of a small team, you'll need to be adaptable, self-motivated and happy to take ownership of your work while supporting colleagues across a wide range of activities. You'll be equally comfortable working independently from home and collaborating with the team, with travel across the UK and occasional overnight stays required.

Person Specification

• Essential
• Experience providing administrative support within a busy team.
• Strong IT skills, including Microsoft Office, Microsoft Teams, Canva and database systems.
• Experience of bookkeeping and using accounting software (e.g. QuickBooks, Xero, Sage or similar).
•  Experience of creating social media content for an organisation.
• Experience of updating website content using systems such as WordPress or Similar.
• Excellent organisational skills and attention to detail, with the ability to prioritise workload, work independently and use initiative.
• Excellent communication, customer service and interpersonal skills.

Desirable

It would also be great (but not essential) if you had:

• Experience of working in the charity sector and/or a membership organisation.
• Experience supporting or coordinating events
• Experience of supporting committees or governance meetings.
• Experience of working remotely.

How to apply

If you're an organised administrator with excellent attention to detail, strong IT skills and a positive, flexible approach, we'd love to hear from you.  This is a 12-month fixed-term position, with the potential for extension subject to funding.

Closing Date: Sunday, 16th August 2026

Interviews: Monday,  24th August 2026 Online

As a small charity with limited resources, we regret that we are unable to respond to every application or provide individual feedback to unsuccessful candidates. If you do not hear from us within five working days of the closing date, please assume that your application has not been successful on this occasion.

Please note that we reserve the right to close this vacancy early if we receive a high volume of applications.

Further details about the role, including key responsibilities and criteria, can be found in the job description. Please ensure you review this carefully before beginning your application.

Office & Administration Assistant – Key Responsibilities 

Office management and administration 

• Maintain a welcoming, safe and efficient office environment that enables staff, volunteers and visitors to work effectively, in line with the ‘Groundswellian Way’, our coproduced principles for a safe, positive work culture.

• Manage the day-to-day running of the office, including , refreshments, office supplies, IT equipment, room bookings and reception duties.

• Coordinate incoming and outgoing post, telephone calls and enquiries through the central inbox, ensuring messages and requests are directed promptly to the appropriate member of staff. 

• Build positive working relationships with Workspace, office contractors and suppliers, including cleaners, maintenance providers and other building services. 

• Support Groundswell's commitment to environmental sustainability by promoting recycling, reducing waste and encouraging environmentally responsible office practices. 

• Ensure office administration is appropriately covered during periods of annual leave and support the wider administration team to provide consistent organisational support. 

• Recruit, support, supervise and train office volunteers where appropriate. 

Facilities, health and safety 

• Act as the day-to-day office lead for health and safety administration, supporting compliance with Groundswell's Health & Safety Policy. 

• Ensure all staff and volunteers receive relevant health and safety information during induction, including access to the health & Safety training video, awareness of fire procedures, emergency evacuation routes and workplace safety responsibilities. 

• Coordinate annual fire risk assessments, workplace risk assessments and PAT testing, ensuring appropriate records are maintained and actions completed. 

• Support the development and maintenance of Personal Emergency Evacuation Plans (PEEPs) where required. 

• Liaise with Workspace to ensure landlord responsibilities relating to health and safety are fulfilled, including fire safety systems, signage and equipment maintenance. 

• Maintain records of accidents, incidents and near misses, ensuring statutory reporting requirements are met where appropriate. 

• Coordinate the maintenance and servicing of Groundswell's office equipment, facilities and assets, ensuring they remain safe, functional and fit for purpose. 

• Work closely with the Director of Finance & Fundraising and our external systems and finance support on matters around onsite assets and finances.

IT and Systems

• Oversee the day-to-day management of organisational assets, ensuring equipment is maintained, used appropriately and complies with organisational policies and cyber security requirements. 

• Complete IT trouble shooting on behalf of staff and volunteers, with external support. 

• Order IT equipment as needed with external support. 

• Complete basic set – up tasks on staff and volunteer devices with external support.

• Support staff and volunteers to upskill and improve their technological skills through the digital inclusion group. 

Organisational administration 

• Provide administrative support for organisational meetings, events and activities, including venue bookings, catering, logistics and preparation of materials. 

• Support the Chief Executive in implementing GDPR and data management processes, ensuring good administrative practice and compliance across the organisation. 

• Provide governance administration, including scheduling Board and Committee meetings, preparing meeting logistics, taking accurate minutes and maintaining action logs. 

• Provide administrative support to the Chief Executive, Trustees and Senior Leadership Team, including diary coordination, meeting arrangements and room bookings. 

• Support the recruitment and induction of Trustees as required by the Nominations Working Group.

• Support the People Manager with the onboarding and off-boarding of staff. 

General 

• Maintain accurate administrative systems, records and filing, ensuring information is organised, confidential and GDPR compliant. 

• Identify opportunities to improve office systems, administrative processes and ways of working to increase efficiency and effectiveness. 

• Work with the People Manager and Director of Fundraising & Finance to ensure policies and processes are accessible, in plain English and simple to follow; using step by step guides and images where appropriate.

• Build positive relationships across the organisation, providing responsive, friendly and professional support to colleagues, volunteers and external stakeholders. 

• Undertake any other reasonable duties consistent with the nature and level of the role. 

Groundswell responsibilities and the Groundswellian Way 

Act in line with our Code of Conduct and the Groundswellian Way in all interactions with colleagues, volunteers, partners and visitors. 

We want to: 

• create a safe, friendly and respectful working environment 

• encourage transparent communication so everyone knows what is expected of themselves and the organisation 

• ensure everyone feels valued and celebrates individual strengths 

• promote diversity, equity and fairness in everything we do 

• encourage collaboration and working together. 

Person Specification

Essential 

• Experience working in a busy office or administrative role. 

• Excellent organisational skills and attention to detail. 

• Strong IT skills, including Microsoft 365.

• Ability to follow instructions and coordinate with consultants to complete IT set up and troubleshooting.

• Experience coordinating meetings and maintaining administrative systems. 

• Excellent communication and customer service skills. 

• Ability to manage multiple priorities and work independently. 

• Understanding of confidentiality and GDPR. 

• Commitment to Groundswell's values and trauma-informed ways of working. 

Desirable 

• Experience supporting charity governance or trustee meetings. 

• Experience coordinating health and safety administration. 

• Experience supervising volunteers. 

• Knowledge of facilities management. 

• Lived experience of homelessness or social exclusion. 

Why join Groundswell? 

Key Benefits 

• 28 days annual leave plus bank holidays (pro rata for part time roles) 

• 5% employer pension 

• Flexible working options, including hybrid and part-time arrangements 

• Reflective practice or Clinical Supervision with a trained therapist for all team members 

Culture 

• Support - Regular guidance, support and the opportunity to reflect on your work through regular one to ones with your Line Manager 

• Teamwork - Regular opportunities to contribute to and learn from the wider Groundswell team 

• Strategic input - Opportunities to input into Groundswell’s strategic direction 

• Voice – The ability to input into working practices that impact you, and to know where to turn if any problems arise.

Application and Interview Process

Please let us know if you would like to request any accommodations or adjustments throughout the application and interview process. We will be very happy to support these wherever possible to give all applicants the best opportunity to showcase their skills and experience.

We encourage our candidates to draw from their personal and professional experiences, skills, knowledge and passion for our work in their applications, as we believe this will be the best representation of why you are the right fit for the role. While we acknowledge that Generative AI can be a useful tool when used selectively, we do not believe it can replace the authenticity that each individual can bring to their application. Therefore, we ask you to consider carefully any use of Generative AI throughout the application process.  

Application 

To apply please follow this link: 

Please submit your CV along with a cover letter stating: 

• How you meet each of the areas outlined in the person specification above  

• Why you are interested in doing this job at Groundswell.

You can find a guide to writing your cover letter here, which includes some tips and general guidance. 

The deadline for applications is 10am on Monday 17th August.

Interviews 

Interviews will be held in person on either Wednesday 2nd or Thursday 3rd September. 

We are a small charity with limited resources and are unable to give individualised feedback on unsuccessful applications before the interview stage.

Pre-employment checks 

The job offer for the successful candidate will be subject to a reference check.

Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying. 

The Friendly Trust is a Wales-based registered charity providing specialist information, advice, and financial administration for disabled people and other vulnerable adults, and for families planning for the future of someone who may lack capacity. Our work is centred on the individual. We aim to protect people's rights, promote independence and ensure that financial arrangements support people to live the lives they choose.

Purpose of the Role

Trust Officers play a key role in delivering The Friendly Trust's services. 

The postholder will manage an allocated caseload, providing practical support, advice and financial administration to Service Users and their families. 

The role combines person-centred casework with welfare benefits, financial management, advocacy and multi-agency working. Trust Officers develop professional relationships with Service Users and use their knowledge, judgement and problem-solving skills to ensure that people's financial affairs are managed appropriately while promoting choice, independence and individual rights. 

Where a person may lack capacity to make a particular financial decision, the Trust Officer will ensure that their work reflects the principles and requirements of the Mental Capacity Act 2005 and any other relevant legal authority under which The Friendly Trust is acting. 

Key Responsibilities

Service User Support and Casework 

• Manage an allocated caseload of Service Users, taking responsibility for progressing work and responding appropriately to changing circumstances. 

• Build and maintain positive, professional relationships with Service Users, recognising their individual wishes, communication needs, abilities and circumstances. 

• Provide clear and accessible information, advice and practical support to Service Users, carers and family members on matters including welfare benefits, financial management, trusts and related issues. 

• Support Service Users to understand and participate in decisions about their finances wherever possible. 

• Promote choice, independence and control while ensuring that appropriate safeguards are maintained. 

• Meet with and visit Service Users and their families as required, including home visits and meetings with other professionals. 

• Identify concerns affecting a Service User's financial or wider wellbeing and take appropriate action, including raising safeguarding concerns where necessary. 

Welfare Benefits 

• Support Service Users to identify and access welfare benefits to which they may be entitled. 

• Assist with benefit claims, reviews and related correspondence. 

• Liaise with the Department for Work and Pensions, local authorities and other relevant organisations. 

• Identify apparent errors, underpayments or adverse benefit decisions and take appropriate action to resolve or challenge them. 

• Maintain and develop an appropriate working knowledge of the welfare benefits system relevant to the Trust's Service Users. 

Financial Administration and Appointeeship 

• Manage Service Users' day-to-day financial affairs where The Friendly Trust has been authorised to do so. 

• Act on behalf of The Friendly Trust in carrying out its responsibilities as a DWP Corporate Appointee where applicable. 

• Ensure that benefits and other income received on behalf of Service Users are used appropriately and in their interests. 

• Work with Service Users to create, implement and regularly review individual money plans and budgets. 

• Monitor income, expenditure, account balances and financial commitments. 

• Arrange payments and other financial transactions in accordance with organisational procedures and the authority under which The Friendly Trust is acting. 

• Identify and respond appropriately to changes in a Service User's financial circumstances. 

• Take reasonable steps to protect Service Users from financial abuse, exploitation and avoidable financial loss. 

• Ensure that financial decisions are properly authorised, recorded and capable of being accounted for. 

Mental Capacity and Decision-Making 

• Apply the principles of the Mental Capacity Act 2005 in relevant aspects of their work. 

• Recognise that capacity is decision-specific and should not be assumed solely because of a person's disability, diagnosis or circumstances. 

• Support Service Users to make their own decisions wherever they are able to do so. 

• Where a person lacks capacity for a particular financial decision, ensure that actions are taken in accordance with the appropriate legal authority and best-interests requirements. 

• Maintain clear records of significant decisions and the reasons for them. 

• Seek guidance from managers where a decision raises significant legal, financial, safeguarding or ethical concerns. 

Record Keeping and Compliance 

• Maintain accurate, clear, up-to-date and timely case records. 

• Use The Friendly Trust's case management and financial recording systems, including CasparGov, to record actions, decisions, financial information and outcomes. 

• Ensure that records meet organisational, legal, regulatory and UK GDPR requirements. 

• Handle personal and financial information securely and maintain appropriate confidentiality. 

• Work in accordance with relevant legislation, guidance, policies and procedures, including the Mental Capacity Act 2005, safeguarding requirements and, where applicable, Court of Protection guidance. 

Communication and Partnership Working 

• Communicate clearly, sensitively and professionally with Service Users, families, carers and professionals. 

• Adapt communication to reflect an individual's needs and level of understanding. 

• Prepare professional correspondence, including letters, emails, case records and reports. 

• Liaise effectively with organisations including the DWP, local authorities, health and social care professionals, housing providers, banks and other financial organisations. 

• Attend meetings concerning Service Users where appropriate and contribute relevant financial information and professional observations. 

• Advocate appropriately for Service Users where financial, benefit or related matters require resolution. 

Team Working 

• Work collaboratively with Trust Officers, administrative staff, managers and other colleagues. 

• Participate in the office duty rota, responding to telephone and face-to-face enquiries during designated duty sessions. 

• Provide reasonable cover for colleagues during periods of absence. 

• Share relevant knowledge and contribute positively to team discussions and problem-solving. 

• Participate in regular supervision, team meetings and organisational activities. 

Organisational Contribution and Development 

• Represent The Friendly Trust professionally when dealing with Service Users, families, external organisations and members of the public. 

• Participate in training and continuing professional development relevant to the role. 

• Maintain and develop knowledge relevant to their work, including welfare benefits, mental capacity, safeguarding and financial administration. 

• Contribute to the development and improvement of organisational policies, procedures and services. 

• Support The Friendly Trust's commitment to equality, diversity, inclusion, safeguarding and environmental sustainability. 

• Undertake other duties reasonably required by the Team Manager which are consistent with the nature and level of responsibility of the role.

Hybrid working

Following successful completion of probation, Trust Officers are able to work on a flexible hybrid basis, subject to the requirements of the service. 

Trust Officers are normally required to attend the Cardiff office for 2 x  two-hour duty sessions each week. 

Outside these duty sessions, staff have considerable flexibility regarding where they work, subject to Service User visits, meetings, training, team requirements and other operational needs. 

Person Specification

The Friendly Trust recognises that this is a specialist role and that candidates may bring relevant skills and experience from a variety of backgrounds. 

We do not expect every successful applicant to have detailed experience of every aspect of the role before joining us. Training, supervision and opportunities to develop specialist knowledge will be provided. 

Candidates should therefore consider how their transferable experience, knowledge, skills and values relate to the criteria below. 

Essential

Experience 

• Relevant experience of working with or supporting people in social care, welfare benefits, advocacy, housing, financial inclusion, community services or another related setting. 

• Experience of working with disabled people, vulnerable adults, carers or people requiring additional support. 

• Experience of managing competing tasks, responsibilities or a caseload/workload with an appropriate degree of independence. 

• Experience of maintaining accurate records and handling confidential information. 

Skills and abilities 

• Excellent interpersonal skills and the ability to establish positive professional relationships with people from a wide range of backgrounds. 

• Ability to communicate clearly and sensitively, both verbally and in writing. 

• Ability to explain potentially complex information in an accessible way. 

• Strong organisational and time-management skills. 

• Ability to prioritise work and respond appropriately when circumstances change. 

• Confidence working with figures and financial information, including budgets, income and expenditure. 

• Good problem-solving skills and the ability to exercise sound judgement. 

• Ability to work independently while recognising when advice, guidance or management involvement is required. 

• Ability to work collaboratively as part of a team and with external professionals. 

• Competent IT skills, including the ability to use Microsoft Office and learn case management and financial recording systems. 

• Level 2 qualification, or equivalent competence, in literacy and numeracy. 

Values and approach 

• A commitment to treating Service Users with dignity and respect. 

• An understanding of the importance of promoting choice, independence and individual rights. 

• An empathetic and non-judgemental approach. 

• Ability to maintain appropriate professional boundaries. 

• Commitment to equality, diversity and inclusion. 

• Understanding of the importance of confidentiality, safeguarding and accurate record keeping. 

Other requirements 

• Full driving licence and access to a car for work purposes. 

• Ability and willingness to undertake Service User visits and attend meetings as required. 

• Ability to attend the Cardiff office as required, including participation in the office duty rota. 

Desirable 

The following would be advantageous but are not required in every successful candidate: 

• Knowledge or practical experience of the welfare benefits system. 

• Knowledge of the Mental Capacity Act 2005 and its practical application. 

• Experience of financial administration, budgeting or managing money on behalf of another person. 

• Experience of DWP appointeeship. 

• Experience of advocacy or rights-based work. 

• Knowledge or experience of Court of Protection Deputyship, Lasting Powers of Attorney or other arrangements for managing another person's financial affairs. 

• Experience of working with people with learning disabilities, mental health needs, cognitive impairment or communication difficulties. 

• Experience of working with families and carers. 

• Experience of multi-agency working across health, social care, housing, benefits or other public services. 

• Experience of safeguarding adults. 

• Knowledge of CasparGov or comparable case management/financial administration software. 

• A relevant qualification in social work, health, social care, welfare rights, advocacy, finance or another related discipline. 

What We Offer

· A supportive, values‑driven working environment.

· Annual leave entitlement of 29 days plus bank holidays

· 6% employer contribution, with a minimum 2% employee contribution

· Opportunities for training and professional development.

· Flexible and hybrid working options (subject to service needs and probation).

· Employee wellbeing support.

Appointment and pre‑employment checks

• All offers of employment are subject to the receipt of satisfactory references. Two references will be requested, one of which should be from a current or most recent employer.
• You will need to demonstrate that you have a right to work in the UK.
• The successful candidate will be subject to an Enhanced Disclosure and Barring Service (DBS) check, due to the nature of the role and contact with vulnerable adults.
• Having a criminal record will not automatically prevent appointment. Any disclosures will be considered fairly, confidentially, and proportionately, in line with the Rehabilitation of Offenders Act 1974 and the DBS Code of Practice.

Earliest Start Date: 1st December 2026

About the Role

We are looking for a Chief Operations Officer to lead the operations team, join the management team and support the CEO. Your priorities will be to oversee all fundraising, including campaigns, major donors and grant applications. You will oversee the HR of the organisation, including recruitment and disciplinaries. In partnership with the CEO and finance officer you will be jointly responsible for finance within the organisation. You will manage the facilities manager and administrator, ensuring that processes are followed appropriately and the building is maintained in good condition, ensuring we fulfil all legal requirements.

About You

You will be a senior manager who has energy and drive as well as sound judgement. On top of a strong track record in an operational position, you will have the breadth of experience to lead HR and systems, finance, monitoring and evaluation and fundraising. You will have experience in fundraising and funder management and be able to lead on making funding applications and reporting to funders. You will be a clear, analytical thinker who will strengthen the leadership of our charity. You will be an excellent manager of people. Finally, you will be excited about working in an organisation with a unique mission that strives to make a difference in the lives of some of the most disadvantaged young people in London.

Tyne Rivers Trust is looking for a talented and proactive Systems Officer to lead the development and management of our data and digital systems at an exciting time of growth and organisational development.

As a registered environmental charity, we work to improve rivers and their catchments for the benefit of people, wildlife and communities. Following our recent expansion to include Northumberland Rivers catchments, we are strengthening our systems and data infrastructure to support our growing impact across the region.

About the Role 

This is a new and influential position at the heart of the organisation. You will oversee and develop Tyne Rivers Trust's data management and digital systems, ensuring they are effective, secure, compliant and fit for purpose.

Working closely with colleagues across the Trust, you will help improve how we capture, manage, analyse and report information, enabling better decision-making and supporting fundraising, project delivery, communications and operational performance.

You will manage and optimise systems including Microsoft 365, CRM databases, reporting tools, document management systems and spatial data systems, while championing best practice in data governance and digital working.

Key Responsibilities 

• Lead the implementation, development and ongoing management of the Trust's data management systems. 

• Ensure data quality, consistency, security and compliance with GDPR and information governance requirements. 

• Act as the organisational lead for data management, system administration and continuous improvement. 

• Manage and optimise Microsoft 365, CRM systems, reporting tools and other digital platforms. 

• Identify opportunities for automation, integration and improved workflows. 

• Develop policies, procedures and guidance relating to data and systems management. 

• Produce reports and insights to support organisational planning, monitoring and evaluation. 

• Provide training, support and advice to colleagues on systems and data processes. 

• Support the management and development of spatial data systems and GIS resources. 

About You 

We're looking for someone who combines strong technical and analytical skills with excellent communication and relationship-building abilities. 

You will have: 

• Experience of managing or administering data management and digital systems. 

• Experience implementing or upgrading CRM, database or information management systems. 

• Strong understanding of data management principles and best practice. 

• Knowledge of GDPR, information governance and data protection requirements. 

• Experience supporting colleagues to make effective use of systems and technology. 

• Experience producing accurate reports and analysing data for different audiences. 

• Experience using Microsoft 365 in an organisational setting. 

• Excellent organisational, problem-solving and communication skills.

It would be advantageous if you also have: 

• Experience working in the charity or environmental sector. 

• Knowledge of environmental monitoring and data management. 

• Experience with fundraising databases and reporting systems. 

• Understanding of digital transformation projects. 

• Experience or knowledge of GIS and spatial data management.

Why Join Us? 

At Tyne Rivers Trust, you'll be part of a passionate and dedicated team working to create healthier rivers, stronger communities and a more sustainable future. 

We offer: 

• Flexible and hybrid working arrangements. 

• Opportunities for professional development and training. 

• A supportive and collaborative working environment. 

• The chance to make a real impact on the environment across North East England.

This role is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we are strengthening our team and increasing our capacity to protect and restore rivers across the region.