Administration and information officer jobs
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
Job Summary
To manage talent acquisition for the Museum, working with hiring managers to plan and deliver effective campaigns to fill each role with the best possible candidate. To manage and develop a range of materials and systems to support talent acquisition activity.
Main responsibilities
- Be responsible for the end-to-end recruitment pipeline across the Museum (around 150 campaigns per year)
- Work with the HR Business Partners to understand and predict resourcing needs and plan future hiring needs
- Be responsible for the Museum’s candidate marketing materials including the careers site, developing content and working with the Digital team to ensure content is updated regularly
- Work with hiring managers to plan and deliver tailored recruitment campaigns for each role
- Undertake focused research and campaign planning for hard-to-fill and specialist roles to ensure they are filled with appropriately qualified candidates
- Keep abreast of best practice and new developments in talent acquisition, testing and learning new ideas and methodologies to improve our approach
- Liaise with the HR Administrators to ensure vacancies are posted as needed and candidates are moved through the recruitment pipeline. Administer an allocation of campaigns where required during peak periods
- Plan and manage volume recruitment events for front of house roles in conjunction with hiring managers and the HR Advisor
- Develop and deliver a range of selection assessment tools and methodologies to ensure we select the right hires for each role. Sit on interview/assessment panels as required
- Work with the Volunteering Co-ordinator and HR Operations Manager to develop and deliver an effective recruitment service for volunteers
- Manage the recruitment advertising budget ensuring it is deployed where it will deliver the best returns in terms of candidate quality
- Liaise with recruitment and agencies as needed, selecting the best value partners, negotiating rates and managing their service delivery
- Support on Executive Search campaigns where required for senior hires
- Manage the day-to-day functioning of the Applicant Tracking System, liaising with the HR Operations Manager on system developments and improvements
- Work with the managers of proposed externally funded projects to understand potential hiring needs and advise on timing/strategy
- Work with the Head of Inclusion & Organisational Development on strategies to ensure inclusive recruitment and to meet our targets for increasing representation at every level of our workforce
- Work with the HR Operations Manager to develop a suite of management information reports for hiring managers, senior leaders and HR that give insight into campaign performance and candidate diversity. Make recommendations for changes and developments based on insights from this data.
Person Specification
- Significant experience as an in-house recruiter with a successful track record of hiring into key roles
- Experience of a broad range of assessment methodologies and deploying these to select the best candidates for each role
- Experience of developing and implementing assessments against behaviour frameworks
- Experience of coaching hiring managers to deliver effective recruitment campaigns
- Experience with developing candidate attraction materials and communications
- Experience of developing and delivering training for hiring managers
- Experience of developing targeted campaigns for hard-to-fill/niche roles
- Significant experience using digital tools such as LinkedIn Recruiter to identify and approach potential candidates
- Experience of working with Applicant Tracking Systems, developing their use to maximise their effectiveness
- Highly numerate with proven ability of taking a data-driven approach and making recommendations based on insight
- Highly organised with the ability to manage and prioritise a range of campaigns
- Flexible and proactive approach
- Excellent written and verbal communication skills
- Experience of managing budgets and supplier relationships
Desirable
- Accreditation in one or more psychometric testing methodologies e.g. BPS RQTU certification
- Experience of hiring in the academic/scientific sectors
Key Information
This is a hybrid working role so you will be expected to divide your time between home working and working on-site at South Kensington.
All positions at the Natural History Museum are conditional subject to
receipt of:
- Proof that you are legally entitled to work in the UK
- A Basic Disclosure Check from the Disclosures and Barring Service (DBS)
- Satisfactory references covering the last 3 years of your employment or education
- Health clearance
The Museum supports flexible working.
The client requests no contact from agencies or media sales.
Are you passionate about shaping health policy and influencing decision-makers? Join The Royal College of Radiologists (RCR) as our Public Affairs Adviser and play a pivotal role in amplifying the voices of our Fellows and members. This is a unique opportunity to make a tangible impact on the future of clinical radiology and oncology.
As the Public Affairs Adviser, you will be instrumental in establishing the RCR as a key player in the health agenda. You will lead on the planning and delivery of public affairs activity, provide strategic advice to senior leadership, and work collaboratively across teams to influence policy and stakeholder engagement. You will also support the development of integrated campaigns and ensure our voice is heard across the UK and devolved nations.
What you will do:
- Devise and deliver public affairs strategies aligned with RCR’s objectives.
- Build and maintain relationships with parliamentarians, civil servants, and key stakeholders.
- Provide strategic advice and briefings for senior leadership.
- Coordinate public affairs activities across the UK and devolved nations.
- Collaborate with media and digital teams to create impactful campaigns.
- Monitor political developments and identify influencing opportunities.
- Support member engagement and promote public affairs initiatives.
What you need:
- Sound knowledge of political and parliamentary processes.
- Proven experience in public affairs and stakeholder influencing and engagement.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively.
- Commitment to the values and objectives of the RCR.
If you’re ready to take on a challenging and rewarding role that supports doctors delivering medical imaging and cancer care, we’d love to hear from you. Learn more about the role and the RCR in the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Fundraising Manager
Hours of work: 15 hours per week
Salary: £30,226.00 per annum pro rata FTE
Annual leave: 25 days plus bank holidays and birthday leave pro rata
Benefits: Company pension following 3-month probationary period
Contract: Permanent
Location: Hexham
Reporting to: CEO
Northumberland Domestic Abuse Service
NDAS provides support to all victims who have been the subject of domestic abuse/violence, supports them through the criminal justice system and offers relevant advice and assistance, both practical and emotional.
NDAS empowers victims to make decisions, increase their options, their confidence and safety. Prevention and awareness raising activities are also delivered across Northumberland and counselling to the children of our service users.
Established in 2003, NDAS has a track record of providing excellent services and is a key member of domestic abuse provision in Northumberland. We have a secure financial foundation and are looking forward to developing our team to continue to provide essential services in tackling domestic abuse.
OUR VALUES
Welcoming: We welcome you, whoever you are
Believing and accepting: We believe you, accept you and will not judge you. We do not discriminate
Understanding: We understand what you are experiencing. Our staff are here to listen
Protecting: We make sure you stay safe and will help you to make plans to ensure your safety
Empowering: We help you to find your voice and gain confidence and independence
United: Working with you, and with other local partner organisations, to find the right support
Purpose of the job
You will be an important member of the Senior Management Team, supporting the CEO to drive income growth. To be successful in this role you will be a strategic thinker who is highly organised, adaptable and flexible, able to inspire campaigns, appeals and experiences to drive income growth across a range of platforms and linking in potential support to the work of NDAS.
You will form strong working relationships with stakeholders and funders. You will have strong experience of working with partner agencies, negotiating costs, managing contracts and driving performance to achieve targets.
As Fundraising Manager, you will work closely with the CEO and SMT. Also attending the Finance Sub-Group meetings that report into the Board.
Key Accountabilities
1. You will work with the CEO to maintain and implement the Fundraising Strategy.
2. You will develop strategic relationships with funders and stakeholders.
3. You are accountable for the management, performance and reporting on all income strands.
4. You will work with the CEO to produce a bi-monthly Funding Overview report and projected Income Generation Plans for consideration by the Finance Sub-Group and to be reported to the Board
Responsibilities:
1. Planning, implementing and driving forwards the Fundraising Strategy with a focus on expanding the range and size of income sources.
2. Identify new funding streams from Trusts, Statutory agencies and corporates, and submit funding bids.
3. Manage Individual Giving and Legacies
4. With the CEO produce and maintain an Income Generation Plan with a timeline setting deadlines for the submission of funding applications
5. Work with the CEO and Finance Manager to manage the allocation of costs across the budget and to ensure delivery in line with funding requirements.
6. Work with the SMT to manage and monitor all outcomes associated with each funding stream.
7. Produce funding applications with informative narrative content and robust data
8. Maintain a monitoring schedule and produce reports in line with funder/stakeholder requirements also with informative narrative content and robust data
9. Maintain regular communication with funders and potential funders to build strong working relationships and increase funding opportunities
10. Support the CEO in developing strategic and operational plans for the organisation
11. Monitor and collate other outcomes and achievements of the organisation.
12. Attend the SMT and Team Meetings (as needed).
Other
- Upholding confidentiality at all times with regard to the organisation and its members
- Supporting the evaluation, review and implementation of Northumberland Domestic Abuse Service’s policies and procedures
- Develop productive working relationships with colleagues and stakeholders
- Develop a culture and systems that promote equality and value diversity
- Promote a health and safety culture within the workplace
- Manage personal resources and own professional development
- All information must be maintained in accordance with the Data Protection Act
Undertaking any other duties, the CEO feels appropriate.
All applicants must complete an NDAS application form that can be found on our website.
The client requests no contact from agencies or media sales.
Purpose of the job
As the Fundraising Events Coordinator at UK Youth, you will support the Fundraising Events Manager in delivering our exciting calendar of special and challenge events, including our flagship Gala Dinner, Art for Youth, and the London Marathon. You will have the opportunity to work collaboratively with event committees, corporate partners, sponsors, and internal teams to manage logistics, handle event administration, and strengthen relationships with supporters and partners.
We’re looking for a proactive team player who thrives in a fast-paced environment, brings strong organisational skills, and looks for ways to improve processes and support the wider fundraising team.
Why work at UK Youth?
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.
UK Youth plays a unique role in addressing: the lack of investment in the youth sector; the lack of cross sector understanding in how youth work makes a difference; and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth website.
What You’ll Be Doing
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Supporting the Fundraising Events Manager with all aspects of event delivery, including logistics, supplier coordination, volunteer support, and on-the-day event assistance
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Working closely with the Corporate Partnerships team to ensure corporate partners are thoughtfully stewarded, have meaningful volunteering opportunities and are effectively engaged with our cause.
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Liaising with external event committees and sponsors to support smooth communication, collaboration, and alignment
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Assisting in the creation of engaging event materials to promote our cause and ensure key audiences attend our events
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Managing the events inbox, responding to all queries promptly and professionally
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Supporting financial tracking by helping to monitor event income and expenditure
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Maintaining accurate records by updating the CRM and event databases regularly
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: 14th July 2025 at 23:59pm (midnight)
Interview Dates: 23rd and 24th July 2025
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.

The client requests no contact from agencies or media sales.
Schools Coordinator
We have an exciting and rewarding opportunity for a Schools Coordinator (Impact Officer) to work as the primary link between partner schools and the CYUK programme.
This youth and education charity empowers diverse 18 to 25-year-olds to tackle educational inequality through a year of full-time volunteering in schools. As mentors, tutors and role models in schools, the charities volunteers support children who are furthest away from opportunity in the UK.
Position: Schools Coordinator (internal title School Impact Officer)
School locations: SE11 5QY, SE19 3NY and N17 9NA - 4 days school based
Training location: E1 6EG - 1 day per week (with some working from home)
Working schedule: Term-time working (except for the second half of August)
Hours: Working hours are 8:00 - 4:30. SE195QY - Part time 0.6 contract 3 days a week with Fridays being compulsory.
Salary: £29,144 per annum pro rata
Duration: Permanent
Start Date: August 2025
Closing Date: 8th July 2025
The Role
We have a rewarding opportunity for a School Impact Officer to train, support and develop volunteers and monitor the programme through effective administration, data management and to build a deep partnership between the school and the charity.
The Impact Officer is based predominantly in a school and is the primary link between the partner schools and the programme and is the enabler of the programme delivery. You will support a team of volunteer mentors, who support school activities by coordinating, managing and evaluating the programme.
The Volunteer Mentors also complete a Leadership and Development programme and you will work with them on a professional development plan to chart their continuous professional development and ready them for employment.
The role is primarily a school-based post from Monday to Thursday and is based in a regional venue on most Fridays. See locations above.
About You
To be successful in this role you will need to be passionate about social change and serving a great cause. As the School Impact Officer, you will strive for excellence and support the core vision and values of the charity.
You will have:
· Excellent communication and interpersonal skills
· Strong supervision skills, able to connect and communicate effectively with a broad range of stakeholders
· The ability to understand school leadership priorities
· Flexibility in your approach to meet volunteers and pupils developmental needs
· The ability to cope well with multiple demands and to ask for support in ambiguous situations
· Ability to prioritise work to meet tight deadlines delegate appropriately and apply problem-solving skills effectively
· Good IT knowledge
· A proactive attitude, with the ability to use initiative and a professional manner and approach
Whilst not essential experience of working in a school or with schools would be an advantage in this role.
If you want to make a real difference and believe that young people can change the world, we want to hear from you!
Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.
Employee Benefits
As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:
· Great holiday entitlement
· Training including degree-level qualifications
· Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%
· Free eye tests and £20 off glasses
· Interest-free travel season ticket loans
· Interest-free bike loans under the “Cycle to Work Scheme”
· Interest-free Loans to assist employees with welfare or financial hardship
· 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing
· Regular all staff wellbeing sessions with external wellbeing experts
· Reservist friendly employer - Bronze award
· Laptop and mobile phone
Impact Officers are expected to foster an inclusive and fair culture across regional teams, ensuring diverse perspectives are valued and that the regional programme is accessible to volunteers from all backgrounds. The charity is committed to safeguarding and promoting the welfare of all learners including young people.
Other areas of experience may include School Partnerships, School Partnerships Officer, School Partnerships Lead, School Impact Officer, School Impact, School, Primary School, Senior School, Early Years, EYF, Volunteer Recruitment, Teacher, Education, School Engagement, School Leadership, Volunteer Management, Volunteer, Volunteer Coordinator, Volunteer Engagement, Lead, Teaching Assistant, Teaching, Youth, Secondary School Teacher, Trainee Teacher, Teacher, Youth Support, Family Support, Children’s Support, Support Officer, EYF, Mentor, Youth Mentor, Volunteer Management, School Partnerships, School Liaison, Programme Officer, Programme Lead, Programme Support, Coordinator, Administrator.
Please note this role is being advertised by NFP People on behalf of our client.
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters.
Our Office of the General Counsel Division is recruiting for a maternity cover position for ‘Executive Assistant to the Office of the General Counsel’ to join its dynamic and busy team. The organisation is currently operating a hybrid working model.
The purpose of the role is to manage and coordinate the General Counsel’s Division in addition to providing executive and administrative support, research as well developing clear channels of communication with internal and external stakeholders.
The successful candidate must have:
- Qualified to degree level or equivalent with relevant experience in an administrative, financial or legal position.
- Strong motivation and empathy towards the aims and objectives of Islamic Relief Worldwide.
- Previous experience of providing executive support.
- Ability to maintain confidentiality and discretion.
- Ability to work with senior leaders, a diverse team and maintain strong relationships and build credibility.
- Proven record of excellent people and interpersonal skills with strong communication skills at individual and group levels. This includes the ability to engage within a multicultural environment
- Has a positive demeanour, and able to overcome setbacks by motivating self and others.
- Flexible, concise and timely minute taking experience and skills (formal and real time).
- Willingness to travel, and work outside normal office hours when urgent.
- Ability to prioritise and work efficiently under pressure and with shifting priorities.
- Proven experience of managing multiple projects, meeting deadlines, using initiative to problem solve and making sure tasks are properly finished.
- Excellent communication (verbal & written) and interpersonal skills. Excellent written and spoken English in particular.
- Excellent and extensive experience with IT software and computer programmes, excellent Outlook, Word, Excel and PowerPoint skills.
- Professional and flexible approach to work.
- Excellent work attendance and punctuality record.
For more information, please click on the Documents tab above to view the full Job Description and Person Specification.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on the 22nd July
We reserve the right to close this vacancy early if a high volume of applications are received. Therefore, if you are interested, please submit your application as early as possible
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- Disclosure and Barring Service (DBS) check
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Our Sponsor Refugees team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising through our Migrants and Refugees Organising (MARO) team, and effective national campaigns, alongside the pioneering community sponsorship of refugees. Staff joining Sponsor Refugees are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.
Our MARO team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising, with effective national campaigns, and the pioneering community sponsorship of refugees through our Sponsor Refugees team. Staff joining MARO are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.
Living Wage Foundation
The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life.
The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark.
The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now more than 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 475,000 employees.
The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Officer. We are looking for a highly motivated and organised individual to help maintain, develop and continuously improve our data and systems. The role will be an integral part of the Living Wage Operations and Insight Team, providing technical support to ensure the integrity of our systems, and supporting with development projects.
The Operations and Data Officer will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems.
Main Responsibilities
Working as the Operations and Data Officer– LWF for Citizens UK, reporting to Senior Data & Operations Manager, LWF, your main responsibilities will include:
Project Management
Deliver work targets on time and to standard to support the Foundation’s data and systems: :
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Support the day-to-day operations and management of all systems within the Living Wage Foundation designed to enable the functioning of Living Wage accreditation schemes.
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Proactively seek out systems improvements to make our processes more efficient so the Living Wage Foundation continues to provide an excellent service to the Living Wage network.
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Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors.
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Maintain integrity of Salesforce database; identify and source incomplete information within the database; take responsibility for tidying, cleansing and backing up existing data.
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Support maintenance of integrated systems, including syncing data to Act-On and the website.
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Work with Operations and Data Manager to keep templates, forms and related communications materials up to date
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Manage merchandise administration including email inbox, day to day queries, and Shopify administration.
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Support Operations and Data Manager to manage budgets for external contracts (e.g. with developers and suppliers).
Learning and expertise
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Keep up-to-date with functional good practice and technical updates to all our systems, including within the third sector.
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Support with network data enquiries, including analysing data, creating Salesforce reports and dashboards for colleagues.
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Work with colleagues to identify learning & development needs and support Operations and Data Manager to develop and deliver inductions, training and guidance to meet requirements.
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Keep internal training manuals up to date to ensure the Foundation’s team can access clear and consistent information about our systems and processes.
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Support Operations and Data Manager to monitor the impact of internal trainings, support, resources and guidance – update and improve internal support offer as required.
Communications
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Create and write dashboards and reports to support the analysis of our performance.
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Champion systems throughout the organisation and advocate for systems-based solutions. Offer ad hoc guidance to the team and help communicate any changes to systems.
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Run systems surgeries for colleagues to answer ad hoc enquiries and support learning.
Develop and manage external relationships
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Communicate effectively with our external contractors (e.g. merchandise suppliers) to ensure contracts are fulfilled in a timely manner.
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Help identify suitable new suppliers to meet organisational need.
Develop and manage internal relationships
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Support Operations and Data Manager to identify technical solutions to meet organisational requirements.
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Monitor and respond to operations and data enquiries from colleagues. Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events.
Income and resources
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Maintain Salesforce data integrity to support accurate and timely invoicing. Help ensure the integrity and safety of our data advising wider organisation on best practice where appropriate.
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Support Operations and Data Manager to track expenditure for Shopify and merchandise suppliers.
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Contribute to plans and proposals to grow sources of income or resources.
Contribute towards Citizens UK’s strategic objectives
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Responsibility for delivering agreed areas of the Foundation’s work plan.
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To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.
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Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.
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Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.
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Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
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Degree or equivalent professional qualification or experience (D)
Experience
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A minimum of 2 years proven, comprehensive experience in an operations role (E)
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Experience of analysing business requirements and turning them into technical solutions (E)
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Experience of providing technical support to a team (E)
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Experience of administrating and updating Salesforce or similar databases, and using database integrations such as Zapier, QuickBooks, Form Assembly and email marketing platforms (D)
Key skills and knowledge
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Strong analytical skills with the ability to interpret large quantities of data to evaluate and improve performance (E)
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Interest in and good understanding of database and systems management and integration (E)
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Ability to take in and interpret information and communicate in a succinct manner (E)
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Demonstrable ability to find creative solutions to complex problems and implement new systems (E)
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High levels of numeracy with strong attention to detail (E)
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Excellent time management skills with the ability to juggle a wide range of competing demands (E)
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Strong IT skills to include MS Office and database software (E)
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Sound knowledge of data protection regulations and GDPR (E)
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Understanding of the policy and campaign landscape in the UK (D)
Personal qualities & values
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A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
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A strong commitment to the Living Wage campaign and the principles of Citizens UK (E)
About the application process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
Interview date: W/C 4th August
Want to find out more about us and the role?
If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.
Join us for a 45-minute lunchtime webinar to learn more about working at the Living Wage Foundation/Citizens UK. Anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.
The webinar will take place on Monday 7 July from 13:00-13:45 on Zoom. Sign up here.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based in our Philanthropy Team in Fundraising, the postholder works with our clinical, estates and governance teams creating compelling proposals to secure mostly restricted income. If you have great digital competence, including the use of AI to summarise information, are an excellent storymaker able to understand an audience, quickly synthesize information and pitch in writing for success, or an early-career fundraiser ready to develop, in this role you will make a difference and work as part of a creative successful team. Understanding how to keep our ask fresh and steward these relationships is key. You will inherit a portfolio of trust and grant funders who have committed support over the long term and a portfolio that delivers at least £180k in income each year. You will work with colleagues on well-established campaigns like The Big Give and support experienced volunteers who handle small grants. This role has space for innovation to secure new funders and uplift existing contributions.
Rasing Funds:
· Ensure an inclusive, engaging and best-in-class experience for Trusts and grant makers
· Manage an annual rolling programme of applications and multi-year funding reporting requirements.
· Deliver medium, large and complex bids for unrestricted and restricted income to ensure success to an income level of at least £150k to fund initiatives including for example: direct delivery of care, volunteering initiatives, new routes into work for protected groups, equipment and capital projects.
· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders
· Steward existing trust donors, finding opportunities to cultivate and grow the relationship.
· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas to raise funds that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so.
· Attend our Clinical Assets Meetings and restricted funding meetings
· Generate social media posts consistent with Hospice content standards and GDPR and hard and soft copy information to inform and promote the impact of supporters, this includes video/reel thankyou messages.
Communication
· Prepare and submit high-quality, tailored grant applications to secure funding for specific projects and core activities
· Maintain and develop relationships with existing trust and foundation donors
· Be the first point of contact for trust and grant funders and supporters and, for colleagues internally who have questions/queries or have an interest in this area of funding
· Manage a pipeline of prospective funders, ensuring timely follow-up and tracking of application statuses
· Help to create and deliver moments of stewardship that are personal to each funder, show the impact of their support and inspire them when they can, to have an on-going relationship with the charity.
· Be volunteer team leader recruiting volunteers to support your role, ensuing they are inducted and supported. As the wider team help ensure all volunteers feel supported when their respective team leader is away.
· Identify opportunities to collaborate with colleagues across the Hospice to maximum benefit for the charity.
· Be an outstanding advocate for the Charity and represent the Charity at functions and events, in line with the values of the organisation, to promote the objectives of the Charity
Digital/Business Administration
· Provide routine and regular reporting on progress, advising on risk/mitigation to ensure the annual target is met
· Enter and update donor information on the CRM ensuring compliance with the GDPR and Data Protection Act.
· Ensure CRM (Donify) records and preference information is up to date and accurate at all times, including recording interactions with supporters
· Ensure all word documents are securely saved and accessible to colleagues on Sharepoint.
· Ensure you comply with all aspects of statutory and mandatory training for your role and through your individual performance deliver on jointly agreed objectives and goals that help to deliver the business of the charity.
Key Accountabilities, Responsibilities & Tasks
Departmental & Role Specifics
· Embrace and embody our Hospice values
· A collaborative open and transparent approach to working with others
· Deliver successful bids for unrestricted and restricted income to targe twith plans for growth
· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders
· Steward existing trust funders, finding opportunities to cultivate and grow the relationship.
· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so in grant applications
· Happy in a fast-paced environment, with proven ability to plan and complete work to deadlines and managing conflicting priorities
Qualifications, Skills, Experience, Knowledge & Approach
· Educated to degree standard or equivalent
· Written fluency able to match bid requirements with succinct well evidenced phrasing
· Two years relevant experience with transferable skills
· Excellent digital skills with experience in using AI to synthesize information
· A successful track record in securing grant funding or meeting sales targets
· Good interpersonal skills able to inspire confidence and trust
· Well-developed insight into your own strengths and areas for development
· Enjoys working with people from a wide range of communities and contexts
· The ability to build rapport quickly and mutually beneficial long term relationships
· Experience of working to income targets and working proactively to take corrective action
· Experience is using donify (or another CRM), business software, social media and databases
· Experience of working with volunteers (desirable).
Communication
· Confidently present the key messages of The Hospice of St Francis,
· Generate social media posts consistent with Hospice branding and content standards and GDPR and hard and soft copy information to inform and promote the impact and generosity of supporters, this includes video/reel thankyou messages from the CEO and Chair
· Emotionally resilient, empathic, curious, diplomatic and people-focused.
· A consistently high level of supporter care (or customer service) with proven ability in continually improving the supporter (customer) experience.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





The client requests no contact from agencies or media sales.
Job Title: Deputy Helpline Manager
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £43,627.32 per annum (Inclusive of £3000 per annum London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week. As part of this role, you will be required to participate in an out-of-hours on call rota.
This is your opportunity to join Refuge as a Deputy Helpline Manager, to lead, plan and deliver this incredible service to ensure that it supports as many women as possible in line with Refuge’s strategic vision.
Refuge’s National Domestic Abuse Helpline provides a first point of contact and a national gateway to services across the UK for women fleeing domestic violence and other forms of violence and abuse. The helpline will be handling 144,000 calls per year, and is constantly developing and expanding the ways that women can safety reach out for support exploring technological innovation. It offers a gateway for women and children experiencing domestic abuse by providing support, signposting, referrals and information about the services available to them.
The Deputy Helpline Manager will be working as part of a management team, leading, planning and delivering the service to ensure that it supports as many women as possible in line with Refuge’s strategic vision. They will be directly responsible for a large team of helpline staff and sessional workers and will work alongside the Volunteer Coordinators to support with the recruitment, training, induction and development of a large volunteer team.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 14 July 2025
Interview Date: Week commencing 21 July 2025
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
The Operations team forms the bedrock of the charity and this new role offers considerable room for growth and development.
Working with the wider Operations & Impact team, you will lead on managing the tech [SS1] and office environments, taking ownership of the relationships with key external suppliers, ensuring that the team has the support and equipment they need to do their best work.
You will also work closely with the Operations team to co-ordinate the trustee meeting cycle, scheduling meetings, and acting as the key contact point for trustees.
You will work closely with the CEO by providing some support with arranging and scheduling meetings, and as such will be comfortable communicating at all levels.
You will be central to the entire National Numeracy team, maintaining the internal meeting structure and framework that supports a hybrid working environment.
You will be joining the only independent charity in the UK dedicated to improving the nation’s numeracy at a time when the profile of our charity and the numeracy issue is rising. We are looking for someone who is highly motivated with bags of energy and initiative.
We do not accept applications without a cover letter so please provide one to avoid being automatically screened out of the process.
Empowering people to thrive by using numeracy to open up opportunities and access brighter futures.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Full time role
Salary: £50,000 per annum
Office Base: Shipley, Skipton or Harrogate with occasional home working
Deadline for advertisement response: 9am Monday 7th July 2025
Shortlisting: Wednesday 9th July but we reserve the right to close the advertisement early and shortlist accordingly so please apply promptly.
Interviews Tuesday 15th July.
Carers’ Resource is a charity which has been supporting unpaid carers for over 30 years across Bradford and North Yorkshire. We offer them information, advice and guidance, support for their emotional and physical health as well as groups and activities to provide time out and peer support. We also administer support grants for carers on behalf of local authorities.
We promote awareness of their needs and work in partnership with commissioners and partners to enhance the knowledge of allied professionals and continuously improve our collective service offering.
Unpaid carers in England and Wales contribute an estimated £162bn per annum to society.
Do you understand the crucial role which unpaid carers play in society and how this can impact their personal health and wellbeing?
Are you passionate about supporting unpaid carers and ensuring that they get the high quality professional and empathic services they deserve? If so read on…
We are looking for a Head of Operations (Carer Services) to effectively lead and manage the delivery of high-quality effective services for unpaid carers, from 5 years old to senior adulthood, across Bradford and North Yorkshire.
This is an exciting new post to take our effective delivery of carer services to new heights in terms of continuously improving the quality of support for unpaid carers and ensuring we enable more unpaid carers from across our communities to access support.
A good understanding of the broad diversity of cultures and communities we support across Bradford and North Yorkshire is essential to this role and we would welcome applications from candidates across the wide range of cultures and ethnicities which enrich these areas and represent the communities we serve.
If you are an effective people manager, who leads by example, and has a good track record of successfully delivering similar support services at a senior level, spanning at least 5 years, we want to meet you. For the successful candidate we offer the chance to play a significant leadership role in taking this key Yorkshire charity to the next level.
Please read the Job Description and apply with a CV and a covering letter which describes why you meet the criteria for the role and what you would bring to the organisation.
Carers’ Resource exists to support unpaid carers. We provide information, advice & support to carers, to the people they care for and professionals.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the opportunity
We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes.
We are now recruiting for a Programme Coordinator for our schools in Manchester.
- The Manchester Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
- The Manchester Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.
Deadline: Wednesday, 9th July 2025 9am
Interviews: On a rolling basis. Early application is advised.
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.
Duties and responsibilities
- Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
- Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
- Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
- Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
- Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.
Person specification
Qualification criteria:
- The right to work in the UK.
- Driving license and access to a vehicle for work purposes.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
- Experience of working with young people and/or project management.
- Evidence of an interest in education and/or the third sector
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
This new role will play a key part in delivering Unseen’s fundraising and communications strategy. We’re looking for a passionate, creative communicator to help grow our supporter base and maximise income to support our work to end modern slavery.
- Strengthen existing relationships to retain donors and maximise income (primarily individuals and community groups).
- Grow our community of supporters (primarily individuals and community groups).
- Manage digital fundraising engagement and CRM management.
- Manage supporter communications and engagement.
- Project manage activities, events, and analyse performance.
To apply:
- Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
The deadline for applications is midnight on Sunday 13 July 2025.
Interviews will likely be held around the week of the 21 July 2025.
We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Core Job Purpose:
The Production Coordinator is responsible for maintaining, overseeing and coordinating all of FCW’s in-cell production. This is an exciting and varied role which helps contribute to the smooth running of the charity.
The duties of the role include:
· Administration of sending and receiving kits stitched in prison.
· Supporting volunteers teaching in prison by dealing with materials requests and orders.
· Ensuring our stitchers are paid for their work accurately and efficiently.
· Providing feedback on the stitching by our in-prison workforce.
· Assisting the extended production team with the ordering of materials, special commissions, donations requests and our tapestry finishing service.
· Gathering, logging and reporting on information related to production and prisoner pay using FCW’s custom database.
· Visiting our stitching groups in prison to get an better understanding of the challenges with production that both our volunteer teachers and our stitchers might face in delivering FCW production
You should have excellent interpersonal skills, be accurate in your attention to detail, be flexible and have the ability to take initiative. We expect you to work independently, prioritising your own workload, as well as working as part of a small, lively team.
Principal Accountabilities for the Core Job:
- Support our volunteers and stitchers by sending our pre-prepared kits to volunteers around the country ahead of the stitching classes and receiving kits back from volunteers.
- Administer the production process on FCW’s custom database: logging items as they are sent to prisons and volunteers around the country, tracking items as they are returned from prison, providing feedback to prisoners on the work completed and maintaining standards through rigorous quality control.
- Process payments to prisoners on a weekly basis.
- Support Fine Cell Work volunteers by dealing with requests for threads and troubleshooting problems with kits.
- Log data, collate and report on production, prisoner pay and stitcher statistics as required for the senior management and the fundraising teams, to include monthly reports and annual reports.
- Supporting the use of FCW’s custom database to include testing and feedback on new features and uploading and maintaining relevant information.
- Order materials in advance for production activities in prison workshops as well as at the FCW office, liaising with commercial suppliers as well as materials donors. Supporting the production manager with the production of all kits in prison workshops as well as by volunteers in the office.
- Work with the Programmes and Impact Officer to enable Open College Network accredited training to be delivered in prisons by making up and sending out starter kits and materials to stitchers.
- With the Programmes and Impact Officer, provide technical support for our lone stitchers by sending out work, talking to them on the phone or replying to letters.
- Where appropriate, working with the Design and Commissions team to assist with the preparation of specialist kit and sample products, ordering materials and collecting stitcher feedback to assist with future production.
- Coordinate FCW’s tapestry finishing and making up service.
- Support the production manager to ensure that all ability and pay levels are appropriate to FCW’s stitcher population ensuring these are made and assigned with a view to developing prisoners’ skills and self-responsibility.
- With the Programmes team, co-facilitate production training for volunteers both online and in person.
- Assist with bi-annual stock counts involving staff, volunteers, prison leavers and prison staff to include finished items, work in progress and raw materials in all the prisons where FCW operates, as well as at FCW’s London office.
- Coordinate Fine Cell Work volunteers with their weekly tasks as provided by the production manager.
- First point of contact for phone calls to the office, assisting callers with enquiries and diverting calls to relevant members of staff.
- On occasion, visit cell groups in prison around the country to support volunteers and stitchers in FCW production.
- Assist with Fine Cell Work events as and when required.
- Ad hoc duties to support the work of the charity as required including back-up support to production with apprentices and volunteers in the Clothworkers Studio.
Core Job Context:
Fine Cell Work is a UK based rehabilitation charity and social enterprise which makes beautiful handmade products in British prisons. For 28 years we’ve been transforming the lives of people in prison and prison leavers, one stitch at a time. Our unique process boosts our stitcher’s self-worth, instils accountability, and fosters hope.
We support people in prison and prison leavers to finish their sentences with work skills, money earned and saved, and the self-belief to rebuild meaningful, independent, crime-free lives.
Set up in 1997 by Lady Anne Tree following years of lobbying the government to change prison rules about prisoners earning money from work done in their cells, Fine Cell Work operates in 38 British prisons engaging with over 600 people in prison in 2024. Our stitchers are supported by our skilled and valued volunteers who visit prison fortnightly to teach needlework.
By providing, paid, purposeful activity to prepare people in prison to successfully reintegrate into the community post-release, we are teaching key soft employment skills, supporting the development of self-discipline and self-belief, and working to improve prisoner well-being, all key in reducing recidivism.
Core Requirements for the Role
Essential:
- Organised and process driven with strong administrative skills.
- The ability to prioritise and meet deadlines and take initiative.
- Proven track record of delivering on targets and outcome.
- Excellent written and verbal communication skills.
- High standard of numeracy skills.
- Excellent team working skills.
- Accurate attention to detail for logging information and quality checking work.
- Proficient in MS Office particularly in Excel
- A flexible approach to managing workload.
- An enthusiastic and positive attitude and strong interpersonal skills.
- A non-judgemental approach to supporting prisoners.
Desirable:
- Experience of and/or knowledge of textiles and embroidery/needlework.
- Experience of working with volunteers.
- Experience of using complex databases.
This role is full time and based in our offices in Battersea, South London.
Reports to: Production Manager
Salary: £27,000
Fine Cell Work offer the following benefits to all our team members:
- A supportive learning culture and opportunities to develop in your role
- 25 days annual leave plus bank holidays (pro-rata) increasing after 2 years of service
- Employer pension contribution after 3 month probationary period
- Season ticket loan
- Cycle to work scheme
Fine Cell Work is committed to the principle of equality. No job applicant, employee, volunteer or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy status, age or disability and we will maintain a neutral working environment in which no employee or worker feels under threat or intimidated.
To apply for this role please send a cover letter, outlining how you meet the person specification, and CV by 10pm on 13th July. Please note your application will not be considered if a cover letter is not included.
If successful in your application, interviews will be held week commencing 14th July.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Engagement Assistant
Harrogate, North Yorkshire (on-site)
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Engagement Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
We are looking for a Supporter Engagement Assistant to join our Supporter Engagement Team to help us build strong and lasting relationships with our charity's supporters and donors.
Reporting to the Supporter Engagement Officer, as Supporter Engagement Assistant you will deliver excellent customer service over the telephone, in written (email and postal) communications and face to face, ensuring that supporters' details are accurately recorded on the CRM database. You will be representing the charity, explaining its purpose, and demonstrating our charity values to donors/supporters, showing appropriate empathy to those who may have cancer or a family member/friend who does.
This role provides a great opportunity to make a real difference to the people of Yorkshire and requires someone with a friendly manner, good team-working skills, great customer service and excellent organisational skills.
Specifically, you will:
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Ensure supporter communications are accurate, timely and appropriate to the recipient. This includes following the relevant pathways to process donations, record legacy pledges, update key information so that the communication is tailored and relevant to the individual supporter.
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Work alongside the Supporter Engagement Officer and other colleagues to improve the initial welcome journey for newly acquired donors and the onward stewardship of all supporters.
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Conduct research and contribute ideas to improve supporter journeys and implement these processes independently.
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Update supporter records on the charity’s CRM database to reflect changes in marketing permissions, personal details, the charity's relationship with the supporter (e.g. Volunteer/ Donor etc) and any communications between the supporter and the charity.
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Use the CRM database to run supplied data queries to deliver campaigns (e.g. using Mail Merge) and to create and deliver supporter communications, this includes printing and posting letters, sending emails, making updates to supporter records and fulfilling requests for information.
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Undertake other duties and take on a lead role in delivering projects and campaigns relevant to the purpose of the role as requested by members of the CRM, Marketing, Fundraising or Research & Impact teams.
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Assist the wider Fundraising team at charity run and/or external events to represent the charity, help achieve agreed targets and provide exceptional stewardship to supporters.
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Monitor inbound emails and telephone calls to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning.
About You
To be considered for this role, you will need:
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To be ideally educated to A-Level or equivalent level.
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To have customer service experience in a similar or related role (e.g. telephone/ databases/ office).
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To have high computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.
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To have previous experience of working with databases (e.g. Access or Raiser's Edge).
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To be up to date with the requirements of GDPR and confident in adhering to these requirements.
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To be up to date with Safeguarding and confident in raising any concerns.
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To enjoy delivering excellent customer service and customer/supporter interaction.
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To be happy to work independently and ask for support where this is needed but also like to both work with and support colleagues as part of a team working towards a common goal.
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To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. Has a good grasp of grammar, spelling and of the spoken word.
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To have strong organisational skills and performs their work to an extremely high level of accuracy and professionalism, paying close attention to detail.
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To be able to present data and information in a way that is helpful and actionable to others.
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To be able to manage multiple workstreams, with the ability to prioritise workloads to meet deadlines.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 7 July 2025. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact is via our website.
The client requests no contact from agencies or media sales.